Name: MobileHelp
Rating: 4.5

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Verified Customer

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Glenda Hoggatt

I would definitely recommend them to a friend if they needed it. I just enjoy having it, because I was falling quite a bit before, and there were a few times I had to lay there for several hours without anybody to help me, so I would recommend it to anybody that needs help like I do. Now that I've got it, it's come in handy. They always answer when I need something, they're always there, and it's better than having to call 911, because sometimes you're not close to the phone.

6 years ago

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Verified Customer

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Doris Rizzi

I haven't had to use it yet, but I do carry the pendant with me when I leave the home. It is handy and easy to use. I wanted it because it went nationwide; it didn't keep me at home. I've had to stay with my daughter a couple months for health reasons, and they were able to help me set up my service here. When I go back home they'll help me set it up again there, and I appreciate that.

6 years ago

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Verified Customer

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Jacinto Gonzalez

They they gave us a very good deal to start with them, and the contract was very reasonable. We test it each month. They call us to check and make sure the system's working. not many companies decide that they want to call and see how the customers are doing. I think it a very good value especially with the contract system they gave us to start out with. It was actually one of the richest. I've already recommended it too, a couple of times.

6 years ago

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Verified Customer

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Jason West

This was the right company for us because it's mobile. My mother hasn't had to use it yet, but it's available for her to use. She has accidentally dropped it a couple of times, and it has gone off and alerted Mobile Help, and they called immediately. That's happened two or three times, so the reaction time was good. It has worked every time she's accidentally set it off.

6 years ago

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Verified Customer

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Allison Jones

I wasn't sure which one would be the best, but I got something in the mail that helped me decide. I really like it, and if I have a friend in need, I would definitely recommend it, because they are there when you need them. If I was to fall, it would alert them instantly. I have a lot of pieces; I have the watch, the necklace, and the thing that sits inside, so I think that's really good, it helps to have that much coverage. I like all of it. This thing is so alert! It does a lot.

6 years ago

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Verified Customer

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Kenneth Mclaren

I've had a system a few years ago when my wife was still alive, and it seemed to work out fine, so that's what made me get this one. I like the idea that I just pay for it annually instead of having to pay every month. It's very convenient that it will pick up anywhere in the house; we tested it and it works just fine. I use it around the house, and my disabled son who lives with me uses it outside the home most of the time.

6 years ago

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Verified Customer

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Anonymous

I saw the advertisement, and when I called, the lady I spoke with was very helpful, friendly, and cooperative, and did all she could to help me. The company seems fair, and the price was right. It just seemed like it was an easy thing to do. It's on my desk, and I hope I never have to use it. I'm very, very safe now that I have it in my house, and I feel that they are there for me if I need them.

6 years ago

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Verified Customer

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Pat Brumback

I've tried or seen the other kinds of these devices, and I find that theirs is the best quality for the price, because it allowed me to go mobile. I've already recommended it. I used it accidentally, and they answered immediately, and were right there. I felt very good about that, and fortunately I was by the speaker, and I was able to tell them it was a mistake. The thing I've been concerned about is that if I am not near the base I can't talk to anybody, so I wonder if they just automatically send out somebody. I don't know how to put the speaker around my neck.

6 years ago

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Verified Customer

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Joanne Robson Duluth, MN

A friend recommended it, and I would say I'm satisfied so far. I really haven't had any customer support except when I set it up, but they were right there; they answered right away. I will say they're very quick to respond. I wear the watch. For the first few days, I wore the fall pendant, and I think in the first five days, I set it off four times, so I switched to the wristwatch. I just wear the wristwatch when I'm home.

6 years ago

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Verified Customer

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Shirley Waters

It's good for anybody that has a lot of falls, like me. With Mobile Help, if I fall, it's easy to get connected to the emergency squad, fire department, and everything else. I think it's a very good idea. They're there for you anytime around the clock, and somebody can get to you right away in an emergency. I don't trust anybody else. I would tell anybody that needs help, for their loved ones or for themselves, that I tried them and had a good experience.

6 years ago

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Verified Customer

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Muriel Rodgers Upper Marlboro, MD

It's perfect for a senior citizen; it's right on the money. I definitely would recommend it to other people; I have already. I like the price, and I like everything that they offer, especially the way I can carry this medical alert anywhere with me. Most of the other companies don't have that. I can take this little button and put in my pocket bag. If I need it, I can use it outside, anywhere I can be. I love the system also. I liked the knob they put on the door so they can get in to me in case I can't get to the door, without breaking it down.

6 years ago

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Verified Customer

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C. M. Denver, CO

I haven't used it that much. It's working, but sometimes I forget to use it, because I'm not used to carrying it with me, and sometimes at night I don't use the necklace either, but I do try to keep it on just in case. I think it's okay. It would be good because I'm alone at night. I don't have much family here to keep an eye on me, so it's helpful. It's good to have it just in case I need it.

6 years ago

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Verified Customer

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Henry Moore Jr Seattle, WA

So far I'm well pleased with Mobile Help. The price is not bad, and it is good anywhere in the US. I don't have to just be around the home to use it. I like it because it's easy to use and it's waterproof. I was looking at a lot of others, and I was interested in a fall button, but I found out it wouldn't work for me at night, so I was told that I should just let it go, since I don't have any problems with dizziness or anything. When I spoke to the gentleman, he explained everything, and told me that I didn't need the fall button. He explained the whole thing to my satisfaction.

6 years ago

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Verified Customer

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Anonymous Key Biscayne, FL

I like the bracelet. Some of my friends have used it and enjoyed it, so that's what I decided to do, too. I have recommended it, as well. I wear the bracelet constantly. I take it off at night and put it on my night stand, but otherwise I have it on all the time, and I take my "to go" in my purse wherever I go. The company's customer service was very good. They had an answer to all my questions and were very nice.

6 years ago

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Verified Customer

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Benjamin Griswold Carmel, IN

I saw from the ad that it was very similar to the one we had, and that it was more economical. The ones that we wear work great. We haven't had to use them, but the fact that they're right there all the time is very helpful. There was an issue though, with the GPS button that I used to take with us whenever we went out to church or to eat. It was too sensitive unless I put it in a particular case, and it would go off without my realizing it. They would further call emergency response people instead of calling me so that I could tell them it was a false alarm.

6 years ago

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Verified Customer

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Liz Stenger Ocala, FL

They're a great company, I'd recommend them. they're very responsive, very polite, always upbeat, eager to please and they keep their word. They had the best price, but not just that, they were the most willing to work with me and they really cared, I could tell. When I accidentally touched the button, it worked very well, very quickly, so I use it everyday. It's always on me.

6 years ago

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Verified Customer

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John Kratzenberg Homestead, PA

I have this little device on the side of my buckle that I could take anywhere, and if I get sick or anything, all I've got to do is press the button, and the GPS would tell them where I'm at. The other one I just had around my neck only works in the house, up to maybe 500 feet down the road, so that's why I went with Mobile Help instead. It's just a good product to me. The only time I've used it is just to call and then tell them it's a test, that's all, and the people are really nice.

6 years ago

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Verified Customer

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Patsy H Alverson Chestertown, MD

I decided to get one after I fell in the kitchen and broke my finger. I use it all the time; it's very convenient to wear. I'll take a shower in the morning, and I sleep with it at night. When you push the device button, it seems like help comes immediately, so I'm glad that I have it. I feel more comfortable with it in the house and on me. When you think about it how much it cost per day, you're glad you have it.

6 years ago

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Verified Customer

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Daniel Salerno Port Washington, NY

I decided on it through seeing advertisements and then the reviews. I have about 10 units for the members of my group that I've organized, and they all love it. I don't have any issue with customer service. Every time I called for anything, they take care of it right away. It's very dependable when you make a phone call, and the service is very good.

6 years ago

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Verified Customer

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Helen Weinstock Delray Beach, FL

A friend of mine had it and she liked it so I also bought it. They're very expensive. I took it for the whole year, and I don't know if I'll do it for next year. We should see how it works out. If it does, I will recommend it to my friends. It seems that the device works. Whenever I go somewhere, I take it with me to test it and see if it will work. Their service is good; one time when the machine was blinking, I called them and they reset it and fixed it right away.

6 years ago

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Anonymous Albany, OR

I fell a couple of times and I needed this kind of help. I shopped around, and I got the best price with Mobile Help. I'm glad I have it; I think it's pretty good service. I wear the button but I haven't had to use it. It was on my mind a lot, and my neighbors too, because I've fallen before I got it. I don't want to fall again, but if I do at least I'll have that.

6 years ago

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Verified Customer

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Shirley Oliner Boynton Beach, FL

I believe it's an okay value. What I had before covered just in the house and up to the mailbox, and this is all over the country, which is much better, and so far I'm very satisfied. I've only used it once to test it, that's all, but I wear the bracelet, and I take the base with me wherever I go. It seems very convenient, and it doesn't take up much space, which is good; I could put it in my purse.

6 years ago

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Verified Customer

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Maribeth And Ed Rochester, NY

My wife and I both carry one, and when we need it, it's there for us. It's priced right, and it works better than any other that we had. When they get ready to retire I will recommend them to my sister. We can do the things we want to do with it, and it doesn't get in the way. There's no complications to it or anything. It's small, it doesn't interfere with the way we carry it, and everything about it works nice. It's very easy to use, and the people we talked to have been very helpful and very nice.

6 years ago

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Verified Customer

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Beverly Hallock Greenport, NY

Fortunately I was able to subscribe to the service during a time when I saved money. It seemed to provide everything I needed. They were very courteous and understanding, and explained everything very well. I like the device that I can take with me when I leave the house, it makes me feel very comfortable. I haven't had to use it yet, thankfully, but I take my little monitor with me when I leave the house, and when I'm home I wear a monitor around my neck.

6 years ago

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Verified Customer

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Sandra Parks Hampton, GA

I like that it's no-contract, and I think it's better than the other ones out there. I like the style, where you can have the necklace or the wrist band, plus the one at home. They are trustworthy, and they were really nice to me. They explained everything to me and made me understand how the device works. I'm glad to have it because when I go out, I usually go out by myself.

6 years ago

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Verified Customer

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Frances Terry

My neighbor has it and she talked me into getting the same one. Hers went off yesterday by accident, and they were here almost immediately. I was really happy to have them. I'm right next door to her and the fact that they got here so soon, within minutes, that was a good thing. I have no complaints. I don't want to have to use it, but it's here, and I wear it, and so far everything has been good.

6 years ago

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AC Keene, TX

I called another company up, and they wanted a lot of money which was a little ridiculous, and Mobile Help was more reasonable. They could probably be cheaper than what they are, though. One time I really pushed the panic button and the people were really friendly and made me feel better because they were really polite about everything. I'm kind of disappointed; I wish that the wrist band or the necklace part button had a speaker.

6 years ago

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Kathleen Bates Memphis, TN

I heard about it on TV, and I thought it would be something that I need because I live alone. It's very necessary if someone is alone and needs help. They have something that's right there with them that can get the help they need. The cost is reasonable, and they were very informative when I talked to them. They knew quite a bit about how to assist someone in a medical emergency.

6 years ago

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Verified Customer

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Martha Hammack Lake Wales, FL

I have read up on several different kinds of alert devices, and I like Mobile Help because it was the closest to my needs. It's just a comfort knowing that I have it if I run into any difficulties of any kind, in the house as well as outside the house, since I have the GPS as well. I am on a very, very tight budget'social security only'but comparing Mobile Help's value to the others, I would say it is fair. I have had excellent service, and all my questions have always been answered courteously and efficiently.

6 years ago

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Verified Customer

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S. B. Renton, WA

I wear the button around my neck all day, and I have a hand held device for when I go outside and go for a walk. I have it beside my bed at night. I also love having the button to wear in the shower. I just feel very secure now. I've already made a recommendation of it to friends. I've had a couple of reasons to call customer support, and I've been always treated courteously and very considerately. The people are very pleasant, and they never hurried.

6 years ago

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Susan Kowalski Bay City, MI

I was most motivated to get Mobile Help due to the fact that you can take it outside the house. Every once in a while, when I'm not doing anything, something happens and it goes off, but it's still worth getting. I just feel that I'm a lot safer than I was before, and it's a good thing to know that if I need it, it's here. If there's a question, they'll answer it.

6 years ago

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Erma Berry Bridgeton, MO

I wear the necklace practically all day, whether I'm at home or away. I've had a couple of mishaps with the with the device, and they answered immediately. I've not had it for very long, so I can't say in an emergency situation how it would be, but at this point I'm quite satisfied with the response time. They do it quickly and with great clarity. It's very likely that I would recommend them to a friend. When shopping for it, I looked at the features that it offered, and the price was reasonable and affordable.

6 years ago

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Annette Hagenbuch Danville, PA

I looked it up on the internet; it was highly rated for reliability and people were happy with it, so I got it for my father. They were very, very helpful and very nice to deal with. He has the option to wear the necklace or the watch bracelet, and that way, depending on what you're doing or what you need, you can use either, which was a nice choice.

6 years ago

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Norma Shea Wood Dale, IL

I have no complaints regarding their customer support. There was a fall, and we got assistance right away, just what we needed. It was a very prompt response, and I appreciated that. The light from the main device is very bright, and lights up a lot in the evening, more than I need, although sometimes that ends up being useful. The mobile portion is a little weighty, and only holds the charge for about 24 hours'maybe 30 hours or so'so I'm always having to charge it and then remember to pull it out.

6 years ago

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Marsha Schaak-Johnson Eden Prairie, MN

My mother in law has a different one and we're not really happy with that one. We got Mobile Help for my wife because we could use it remotely, rather than like my mother in law's stationary system. Great customer service. A piece of the system arrived broken. We called them and they replaced it right away. We haven't had a need to use it for a call. My wife carries it with her, and it's functioning right now.

6 years ago

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Verified Customer

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John And Milagros Hollywood, FL

I had heard that they were very reliable, and the following week I fell down. An hour later, they called me up and asked me if we wanted to join their company. I asked, how did they know I was hurt? They said they didn't, so it was like an act of God. They came and we signed up. I feel good that I have reliable people like Mobile Help that are ready to take care of me wherever I am. They have the door lock, so that in case I'm inside the house, they have the key and they can get in and help me and my wife.

6 years ago

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Verified Customer

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Jim L. Crandall, TX

Since I have Mobile Help, if something happens to me, the emergency people will be there for me, even if I'm going out of town. I haven't used it that way yet, but it's been a comfort knowing that I do have it when I need it. I test it once a month, and it seems to be working in our favor. They're just there for me when I need it, so I recommend them.

6 years ago

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Sandra Jabco Bellefonte, PA

So far it's been okay, as it has hasn't gone off with a false alarm since I've had it. I have the piece that I can carry in the car with me, and also into the bathroom where I take my shower. I like that I can talk right into it, unlike the machine I used to have, which just had an automated voice that I could barely hear. So far everything's been fine with this one. I really don't have any other friends that aren't already with other systems, but I would recommend them if I did.

6 years ago

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Mary Mercer Montgomery, AL

It had all the things that I've been looking for at a reasonable price. I'll wear the little watch everyday, and I also sometimes put on the fall detection pendant. I feel great about the customer service and the timely manner in which I received everything. They were very kind, courteous, and full of information, and they answered my questions without any hesitation. I have not needed to use it, but I feel confident about it.

6 years ago

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Lynn Lasley Clarksville, IN

Mobile Help was the only one I was aware of although I have since been called by others. I've got to say I'm happy with it so far. Up to now I've had absolutely no problems with the company or the device, so it's a good value for my money. I'm retired and I don't do much'that's pretty typical retirement'but I wear it when I leave my apartment and I do wear it around my apartment, too. I'm 70 years old and if you live by yourself like I do, it's a necessary thing to have.

6 years ago

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Verified Customer

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Patricia Concannon

After looking through various brochures and gathering various pieces of information about them, I thought Mobile Help would be the best one for my mother. It's very comprehensive, it was very easy to set up, and I think it's easy to figure out how to work, which I think was the important thing. Fortunately we haven't had to use it, but my mother is very conscious about taking it with her when she goes out. That makes her feel a little safer, and it makes me feel a little better.

6 years ago

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Robert Ploger Fort Lauderdale, FL

My children decided it was important to have the safety factor this would provide us. It's easy to use, and I like the idea that you can take a pocket monitor with you no matter where you go. We've had no problems with the system whatsoever. I never have had to press the button; we mainly use it for safety reasons here. My husband just had deep surgery and when I take him out walking, it's good to have because if it detects a fall or anything, I would get help right away, which is why we got it.

6 years ago

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Verified Customer

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Ann And Colleen Ricciardi Polson, MT

I was just surfing the internet looking for different companies and this was the only one that instantly called me back. Nobody else bothered. We had a different company when we lived in Oregon, and I like this one much better. The customer support was very good because she called me back, and she was very in depth with what I needed to do, and how to work it. We haven't had to use it yet, which is a good thing. It's just nice to know that it's there in case of emergencies.

6 years ago

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Patricia Spreacker Sunbury, OH

I live alone, and it gives me a lot of security to know that if I would fall, I could push this button. I've already recommended it to a few friends. I saw it on TV before choosing this particular company. I cannot use the thing that you put around your neck, though; it's too sensitive. I can be sitting still and it will go off. I called somebody and they were supposed to send me another one, but I haven't received anything yet. I'm goanna call them back and tell them that I don't want another necklace. I'll have to wear the one on my wrist all the time.

6 years ago

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Verified Customer

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Elsa E. Gonzalez Corpus Christi, TX

She falls sometimes, and they said that it would help her even when she's not here at home; she can just push it and they'll be here in no time. She hasn't used it yet; so far when she's fallen, either I've been here or her daughter's been here, but when her daughter goes out of town, someone will be here to help her. She's satisfied with the value of the service, and trusts the company. She recommends it to others who are interested.

6 years ago

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Verified Customer

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Catherine from Holmes Holmes, PA

You never know when you will need this service or how exactly it will work. We have several family members in several states that needed to be notified when our mother had a heart attack in the summer of 2016. We all got the messages almost immediately and could respond appropriately. Thanks MobileHelp for the peace of mind that your service gave us.

6 years ago

Reply from MobileHelp

Catherine,

Thank you for sharing your story. We are so thankful your mom had our service so we could make sure she got the help she needed.

Kind Regards,

MobileHelp

Mar. 20th, 2018

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Verified Customer

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D. Frost

I bought this service for my Mother a few years ago. She is now 94 and living by herself in her home. He always wears the necklace and has had to use it two or three times. Mobile help called the Emts and they responded quickly and brought her to the hospital. I was given a phone call to alert me to the situation. Everything worked as it should and Mom is still at home and turning 95 soon. This device, and the mobile capabilities have given her, and her daughters, much comfort! It is an invaluable service!

6 years ago

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Verified Customer

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DEE Laguna Woods, CA

I have been a subscriber from the beginning. When I have needed assistance or checked my system, they are very prompt and courteous. The operator knows my name without hesitation. I was extremely interested in their service because of the remote that I take with me whenever I travel throughout the Country. I feel very secure in a hotel knowing I can contact Mobile Help when in need. Financially they offer more than other companies.

6 years ago

Reply from MobileHelp

Dee,

Wow! What a fantastic review! Thank you so much for sharing your experience, so that others can benefit from it.

Sincerely,

MobileHelp

Mar. 20th, 2018

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James Parnell Moody, TX

I went with them because they offered everything I needed. I've never had to use it, but I have the necklace piece on the door so that I remember to take it out with me. The little mobile unit is in my car and I also have the main base in my house. I can be anywhere and they'll find me and I feel very secure with them all. I've had no problems with anything.

6 years ago

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Verified Customer

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Harvey Brightman Atlanta, GA

My daughters researched all of the companies out there and came up with Mobile Help for me. I'm glad I have it, I wear the watch all the time, even at night. I've never had to use it, but I've hit it by mistake and they always call me when that happens. Even when I was out of Atlanta in Connecticut they called me when I hit the button by accident. They'll also call if they thing something is wrong. I had some issues with the main base machine that I kept in my kitchen. The lights on it kept flashing for some reason and I called them many times to see if they could fix it. They tried a lot but, in the end, they ended up sending me a brand new machine. I was very pleased with that.

6 years ago