Name: MobileHelp
Rating: 4.6

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Verified Customer

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Evelyn Stewart Prosperity, SC

I liked the features that it had, especially the necklace that automatically sends a signal if you fall or are in distress. With that, if you fall and can't press the button, the necklace will let them know that there's a problem. I fainted last December and had to use it then. I mashed the button and the emergency people were there in no time. That actually happened two days right after I got it. We were really glad to have it when the emergency came up. I have no problems with it, I like everything about it.

6 years ago

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Anonymous Paso Robles, CA

I saw an ad. I liked the looks of the equipment'mainly the wristband'and I was having difficulty with the one I was using, so I called and ordered it. The wristband is the only thing I'm having a problem with. It keeps slipping. There should be a better way of keeping it closed. Other than that, The equipment is attractive and I think it's it's good. It works well, and I'm very satisfied with it. When I was unpacking and setting up the equipment and I had to call, the gentlemen who helped me get the equipment set up and working was extremely patient, extremely knowledgeable, and I can't say anything but the best about him. That is the only interaction I had with anyone so far, but I'd say they were very trustworthy.

6 years ago

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Helen Smith Versailles, IN

I had tried a different service and I hadn't liked that one at all. It affected my phone line so I decided I didn't want to have anything that was directly connected to it. A friend who had it told me about MobileHelp and since it seemed to be one of the best ones I got it. I will wear either the necklace or the wrist band every day. Customer support has always been very good about helping me or answering any question that I have.

6 years ago

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Sarah Nix Birmingham, AL

It was a wireless connection. We wanted that because we had problems with a landline before, so wireless seemed a much better choice, and from what we saw on the website it looked like it had pretty good reviews, so I thought I'd go ahead and select it, and try it. We have not had to use it yet, and there are no concerns about the device. It's small, it's compact, and the buttons are easy to read for an elderly person.

6 years ago

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Anita Ouellette

This is the first service of this type that I have and it was actually recommended to me. I just bought it and went with the monthly payments. It has been very good so far. I use it when I'm in the cellar and nobody is around to help me out. That way I can call MobileHelp if I need to. I have no complaints so far. Customer support gives me everything that I want to know. It's probably one of the best companies that I've talked to. They are also one of the cheapest ones compared to the other ones that I called.

6 years ago

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Verified Customer

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Elizabeth Shelby Broken Arrow, OK

My mother wears the device every day. I know that it will work if we ever need it because of something that happened to me. I had the large one, the one that you carry in your pocket, in my car. When I reached across the car seat I accidentally set off the alarm and, believe me, it worked. It scared the dickens out of me because of all the loud noises and voices that came in.

6 years ago

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Marie Howard Sparta, TN

I've not had it for very long, but it relieves some pressure since I live alone. It helps me move around the house without having to take the phone with me everywhere. The button works, I've dropped it to test it and it notified them of the fall. I've gone into another town and tested it there as well and it worked. Should I fall, I would have something I can use to call for help. It makes me feel safe knowing that it's there if I need it.

6 years ago

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Arlene Tripp Gray Court, SC

I went in and I looked at a lot of different ones. They were basically all the same, but this one had more to offer with each of their products. I have it on 24 hours a day and it all works. The button is good but it does have a flaw. Every once in a while, it'll just go off by itself. When that happens, or when I've pushed the button by mistake, they still answer anyhow. They are there when you need them. I'm very happy with it.

6 years ago

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Christine Saddler Oak Ridge, TN

I read about it and looked into it. This one seemed to fit better with the other expenses I have. One time the alarm went off but it was by accident. I leaned into a piece of furniture and the button got pressed. They called me immediately and I was actually very thankful. It didn't take them very long to respond. They were very pleasant and understanding. I felt like they were concerned about me and it was an appropriate response. They were very quick to give me the equipment. As I said they have been kind and helped me get it all done right away. They're very pleasant to work with. As for the device, a part of the watch that I put on my belt keeps dropping. I imagine it would be more money to try and get something that would fix that so right now I just wear the watch or the necklace instead.

6 years ago

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Linda Burnham Selma, CA

My son and daughter in law looked things up online and compared all the other devices. I looked a little too and in the end we all decided that this one seemed like the best alert system for the best price. I haven't had to use it yet, but I know it works very efficiently. I've tripped before and it has detected a fall without me actually falling. When that happened, they called me really quickly. They were just very prompt. The people that I've talked to when that happens have been very nice and courteous, I appreciate that.

6 years ago

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Anonymous Modesto, CA

We kind of needed it in the house since my wife has dementia. Since I'm not there all the time and my daughter works out of town, she needed to have something like this in case she fell when we were not around. We haven't had to use it yet, but it's good to have it there in case something does happen. They have a quick response time and I'm really satisfied with that. I don't have any concerns.

6 years ago

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Joe Tucker Waco, TX

Initially I just needed to have one and I think I saw the ad on TV. I've only had it all for about a month and a half. Anytime I've accidentally touched the button they have called right away to ask me if I'm ok. I have all three of their devices; I wear the wristband, the neck piece, and also the beeper that you can attach to other things. I like them all. The LEDs on them are great for an older person, that way I can see them well.

6 years ago

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Elizabeth Peach Pittsburgh, PA

I liked the bit about no matter where you were to fall, I was connected. I don't know how the others work, but that appealed to me. I use it every day. I had to shovel some snow away from the back door, and I have a wrist monitor. I must've bumped it somehow, and I got a call immediately. I didn't realize I'd bumped it, so I'm satisfied that they were alert and called. I'd say they were on the ball. It's convenient and it's out of the way. I don't have anything dangling from my neck which I didn't particularly like, so I like the wristbands. So far I'm very satisfied.

6 years ago

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Benny Sanders Saint George, UT

I got it because it can go wherever we go, it isn't just limited to working inside our home like the other companies. I've never had to use it, but I carry it with me and wear it every day. I don't even notice that it's there. One time I accidentally dropped the necklace or set it down too hard and it went off without me noticing. They were here in less than 5 minutes.

6 years ago

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Anonymous

I thought the value that you got for the price that you paid was good. Customer support is good, though I don't call them very often. The device gives me the best opportunity in terms of being able to go places with it. I do wish that there was an easier way to carry the ups pocket thing, like having a little pouch. The thing has a clip that you can use to put on your belt or something, but it's very hard for people with arthritis to open it and use it. That's the only drawback I've seen and I've told them that already.

6 years ago

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Alan Uli Algonquin, IL

The price is right, the service is great, and its availability was very easy. They shipped very quickly. I use the neck pendant in the house all the time, whenever I'm up out of bed. When I go out, I have the pager-sized device with me. At night I keep that device with me at the side of the bed, since it's easier to communicate with the operators that way. I haven't had any difficulties in customer support. Anytime I accidentally tripped the pager-type device or the neck pendant, they've contacted me in a reasonably short time'within about ten seconds.

6 years ago

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Verified Customer

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Virginia Mcdonald Springfield, IL

So far, my experience has been that they answered promptly and see if you're all right. I've had it tested a couple of times and they were always right there to help me. I carry it with me when I leave the house, but I've not had to use it. I feel pretty secure when I carry that little mobile piece in my purse and I go out, and of course I have the bracelet or the necklace on. I feel very secure that somebody is there to help me if I need it. I think it's important that you're able to contact someone for help no matter where you are, and Mobile Help provides that.

6 years ago

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Eleanor Anderson Havelock, NC

We chose them because it travels with you outside of the home. It's my mother-in-law's device. She can put it in her pocket and when she goes to church or something I know she's okay. Everything's fine with it; no concerns, seems to work. The only time that I've spoken with anybody was when we initially set it up and they were very helpful. It's easy to set up.

6 years ago

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Robert Brower Brownsburg, IN

They convinced me that they were one of the best companies out there and, after having three different occasions when we used it, we agree. She was wearing the neck piece those three times, but she didn't fall or anything. Maybe she just touched or pressed the button, but that set the alarm off. They responded instantly to the signal and made sure that our health was okay. We certainly appreciate the quick response.

6 years ago

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Anonymous Mount Pleasant, IA

I saw it advertised on TV and decided to call them to set it all up. I've had it for two years now but I haven't had to use it. Customer support has been very decent and upfront about any problems or questions that come up. They helped me get everything set up from the beginning and have been very kind. I have not used it yet though. They are all very polite and good at explaining things. They'll even go back and re-explain things if you need them to. I like their attitude a lot.

6 years ago

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Maria Mccrindle Clermont, FL

I just saw it on TV and got it. I didn't really need a lot of help, I just needed to have someone to call if there was an emergency. The button is comfortable and so far I haven't had any trouble or problem. A few days ago I was going out and the button went off. A call came through immediately from the company. They wanted to make sure that I was alright and I told them I was just going out. It was quite a fast service.

6 years ago

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Ken Higgins Oklahoma City, OK

My doctor recommended Mobile Help, they said its the best one so that's why I went with it. Since I can't walk anymore, I just use it all the time, every day, just to get around. Its pretty valuable. They never they never let me down, that's for sure. They've always been very helpful. They always have an answer for the questions I ask. Everybody that works there always has been very helpful whenever I call.

6 years ago

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Mary Hatcher Apopka, FL

I saw it on TV and I really liked the idea of being able to carry it all over the place with me. I also like that it has a lock box that I put in my backdoor. That way if I pass out on my backyard, someone can come in and find me anywhere in my home. The device is alright, though I haven't had to use it yet. I just put the necklace around my neck, put the box inside my pocket book, and then I go anywhere I want to. This is great. I feel secure knowing that if anything happened, I'm covered.

6 years ago

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Judy Metz Hewlett, NY

I needed a company that could help me at the time and they were right there. I use it all the time, when I'm in the house, and especially when I'm in the shower. I've tried to call them before to ask them how to use the door locks that they give you, but no one called me back. I'm always left on hold indefinitely until I get frustrated and hang up. Still, I'm very happy in general with the service. I'm sure it works pretty well.

6 years ago

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Marion Johnson Roanoke, VA

I wanted something so that when I went out I wouldn't have to worry about if I had to call somebody- all I would have to do is push a button. I had to use it and they answered. I got help. They checked to make sure I was okay. I live by myself and I think I feel a little safer here. This is the first time I've had one of these and now they know my information. They have all of my medicine and everything like that. So far I like I like the mobile help. I keep it on all twenty four hours. I'm on a fixed income, and the way I have it set up, I can have some protection and don't have to go bankrupt doing it.

6 years ago

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Gail Lake Station, IN

I had been thinking about getting one for a long time. I really wanted to have something that I could take outdoors, even if I didn't go out that often. My daughter helped me picking them out and, since I had seen MobileHelp commercials for years, I decided this was it. I've had it for less than a month so far so I haven't had to use it yet. A little while back it got stepped on by our dog and the alarm went off. The people on the other end came through and checked with us to make sure that everything was ok. It was great, I'm a little bit safer having it.

6 years ago

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Jay Sinsabauh Waverly, NY

I got it for my father because of the price and the features that it has. He wears it all the time. It's nice to know that if he goes out in the evening or if he goes anywhere during the day, he has some protection if I'm not around. It gets a weight off my shoulders to know that he is protected. We had some minor problems but I think it was all because of my dog.

6 years ago

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Bonnie Gose Greenville, MI

We have two elderly people at home and we feel very good having Mobile Help now. It's simple and easy to use. It had all of the features that we needed- the GPS, all of it. Doing the daily routine- walking and caring for animals that have to walk outside, and also even going in the car and going shopping- it gives us a lot more freedom. From the moment I called and got it installed and they called to check on it, I've gotten excellent, excellent service. I do believe that everyone went beyond to try to help us, beyond what we would have expected, from the very first contact up until now.

6 years ago

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Brenda Vargas Tampa, FL

After my mom saw an ad for it on TV she was after me for a long time so that I would get one. I am insulin dependant since I have juvenile diabetes. That means that I get low blood sugar and osteoporosis, so there's a nine out of ten chance that I'll fall and break a bone. I needed to have something like this in case that happened. They helped me get connected and set it all up. Thank god I haven't had to use it yet. The service is a little expensive for me since I'm on disability. I get a check once a month, and it's not a lot, but there's nothing I can do about that situation.

6 years ago

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Raymond Merchant Corry, PA

I was looking for an alert system and I'd seen one that had the GPS system that I could use no matter where, so that sort of sold me. I've had it with me but I really haven't had to use it. I have had no problems with customer support; they've been very good. Very good results in talking with the man; anything I've asked, they've answered my questions. I think the value is great over the long run. It's easy to use and comfortable to wear and I have no problem with it.

6 years ago

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Frank Schulva Roseville, CA

I saw one of their commercials and decided to check it out. It looked good, so I got it. To be honest, I haven't used it yet. They sent the package while I was sick in the hospital. Just last week was the first time we actually hooked it up and talked to someone that helped us do that. Somewhere in there the alarm went off, no sure how that happened. I haven't had any problems with anything though.

6 years ago

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Bernard Schnurr Excelsior, MN

I went with Mobile Help after I fell and hurt myself very bad. After I got back on my feet I just figured I better have something to help me the next time, because I was home all alone when this happened. I was lucky that time that a person driving by saw me laying in the yard and called for help. I think its a nice device. I'm real happy with it but I have not had to use it yet.

6 years ago

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Sylvia Mcwilliams Greeley, CO

I'd been with another company for a long time. I wasn't happy with what happened with them. Mobile Help is right there to make sure that I'm all right. I haven't had to use it yet, but I've managed to set it off twice by accident and it's been just really easy to take care of that. They were so understanding when it went off by accident, and they didn't make me feel like some dummy. The device is great: it gives me the time and the temperature and everything. I really like it.

6 years ago

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Charles Ebbert Mequon, WI

My dad is wearing it and he's eighty nine years old so typically he just sits in the chair all day at home. A couple of times it has gone off accidentally, so they responded quickly each time and that was good. Beyond them responding to the to the beep, they were very polite to him, and it is really nice and loud so he could hear the person calling when he was all the way upstairs in the bathroom, so that was good. Their sales person was the nicest person of them all. He wasn't pushy, he explained it well and did not force me. They were quick to get it out to us, and the delivery seemed good.

6 years ago

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Edmonia Rich Euclid, OH

I got it for my mom. Everything was done very well. They had great timing when it came to hooking everything up. At this point we haven't had to use it, which is a great thing. She is comfortable having it though. I'm at home with her sometimes, but when I leave for work in the morning she knows that if she pushes the button she can get help and everything will be fine. Thanks to it, we're all comfortable and happy.

6 years ago

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Cynthia Nampa, ID

They seemed to be reasonably priced and they offered nationwide coverage, so I decided to get it. I've never had to push the buttons, but I do carry it with me every time I go somewhere. I love the fact that I can leave and go away from my home with it. Customer support is very friendly and helpful. They are always eager to assist you in any way possible. They are an outstanding and terrific company.

6 years ago

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John Crego Wichita, KS

I got it since it seemed better than the other companies out there. The fact that they had two separate buttons, the wrist watch and the little thing that you carry around with you, was also something that I liked. I haven't used it yet, but I like the device. The one you carry when you go out is small and compact, very easy to carry with you. The one that goes on your wrist while you're at home it's great, I don't even realize it's there. I'm glad to have it. It gives me a feeling of protection and I know that if I need help they'll be there immediately.

6 years ago

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Denice Rose Indianapolis, IN

We checked around looking for something that would help me and that had the best deal money-wise. In the end, we went with MobileHelp. I've accidentally hit the button twice and they have responded right away. Everything was fine, I actually had to hold the alarm to turn it off. Customer support is awesome and the device works without problems. It is a little sensitive, but the response is good.

6 years ago

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Linda Irizarry Orlando, FL

I got it because it gave me the option of being further away from home and still be protected in case I fall. The other ones just covered you while you were at home and that's no good. An accident could happen when I'm at the store, at church, or some other place. Things just happen and other people can't always help, so I got this so that people will know exactly what to do with me. They can get me help anywhere I am. I haven't had to use it yet, thank god, but I know that it'll always be there if I need it. They are a responsive company and it's working for me.

6 years ago

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Lorna Moir Maitland, FL

The service was recommended by a friend who is also a senior. Her daughters are very smart and they researched everyone and decided this one was the best way to go. From the moment I signed up they have treated me very well. I have accidentally pushed the button and the responded very quickly and were very kind. Even when I was panicking because I made a mistake they were very kind. They are just very professional and I know they will be there when I need them.

6 years ago

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Susan Rigney Safford, AZ

An operator talked to me about it and I liked the pendant, wristband, and charger that were offered. I just liked all of it. I actually just got it set up yesterday, but I can tell you that the gal I talked to was very informative, patient, and explained everything to me. I have not had to use it yet, but they have been very professional and the device works nationwide. It's a very good product and reasonably priced, it was a good decision.

6 years ago

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Louise Popich Columbus, OH

I've had a couple of experiences where I fell and needed something to help me get up. Because of that I decided to look around. Most of the other options that I saw were either too expensive, didn't provide what I needed, or had a short range from the base. When I finally saw this one, I thought I'd call and find out more about them and give it a try. I've only had it for about a month and I haven't had to use it yet, thank goodness, but I just wear the watch. Depending on what I'm doing and where I'm going I use the other one. The people that I've talked to have been very courteous, helpful, and knowledgeable. They've covered my needs. For all the stuff you get, I was really surprised at the price they give you. It's a very reasonable price with good quality.

6 years ago

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Dottie Rogers Indianapolis, IN

I've had it for a month so far and I haven't had any problems. Customer support has been helpful. When they sent me the equipment I couldn't find the wristwatch part, so I called them. They ended up sending that later after I told them and I thank them a lot for that. Everything has worked out perfectly. It is quite expensive for me though, I don't make that much.

6 years ago

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James Walker Newark, OH

I just picked it because it came in the mail and it looked pretty good. I haven't had to use it yet, but it has a few problems since it gives me a lot of false alarms. I mean, the wristband is good, but the equipment for fall detection is very sensitive. Still, I'm glad I have it because if I do fall I know I'll be taken care of. They do a great job, though the price is kind of high though.

6 years ago

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George Tritkey Wilmington, OH

It has gone off once on its own and I've also tested it a couple of times. On a typical day, if the weather is clear, I'd be walking a couple of miles. I take the mobile bit with me in case I fall. I've tested it a couple of times, though on one occasion it just went off on its own. I'm not sure why that happened. Still, their response was immediate. The device and everything seem to be good. It's top notch, so I'm not concerned about it. It's all a little expensive though.

6 years ago

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Susan King Tucson, AZ

I liked what they offered. Especially the fact that they had the options for a pendant or a wristband to wear the button. The people that I spoke with when I first got it were very informative, nice, and helpful. I haven't had to use it yet, but it has been there. The button is not really complicated, if I fall or I'm hurt I don't t have to think too much about what I need to do, I just push the button. It's comforting for me to have it.

6 years ago

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Anonymous Pikesville, MD

The salesperson that I talked to was excellent, so I decided to get it. Their customer support is always accessible, though the one time I used it there was a 7 to 8 minute delay and somebody was talking to me. I think that the pendant is too big and the hole that you feed the string through is too small. I have a different string that I want to use and that one just doesn't fit so I'd recommend they do that change. Other than that, my experience with the company has been fine.

6 years ago

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Richard Giltner Lexington, IN

I got it since I thought it was cheaper than the one I already had, I didn't really have the receipt on me at the time to double check. When I got it, it turned out that they were both about the same price so I ended up not using it. I never even opened the box. When I talked to customer service they told me I could return it and gave me some labels to do that. I'm still waiting to do that...

6 years ago

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Anonymous Lincolnwood, IL

They have good advertising, that's how I found them. I've used it whenever I go out. I haven't used it much in the last few weeks just because of the bitter cold weather, so I've had no reason to use it lately. I like that the button is compact and that I can just put it on my pocket. It doesn't go off on its own like other brands do. I've had no problems or complaints.

6 years ago

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Teresa Nicholas Claremont, NC

I just called them and since they offered me and my wife a good deal we just got it. It was something we needed. We haven't had to use it yet and so far my wife hasn't complained about any of it. Anytime we've had any accidental pushes they are always understanding. They also respond right away, we don't really have to wait for long for someone to come on the line, even if it's an accident. The button is small, easy to carry, and I haven't had any problems with it. It's pretty good.

6 years ago