Name: MobileHelp
Rating: 4.5

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Verified Customer

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Vickie Stockbridge, GA

They were very nice to me and very knowledgeable. It went well when I tested it. I like everything except the price.

5 years ago

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Verified Customer

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Elone Ruidoso Downs, NM

They are very efficient and I appreciate that. I had a little bit of health problem and I called them and it worked.

5 years ago

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Verified Customer

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Patricia Sacramento, CA

I have never had a problem with them and they are always there if I make a mistake and get my button wrong or whatever.

5 years ago

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Verified Customer

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SHARYN Thompson

Although I've only had to utilize it once or twice, the response time was much quicker than Medical Alert!!

5 years ago

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Verified Customer

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Linda A Smith

Excellant customer service, no sales pressure, agent worked to give me best rate possible, very friendly

5 years ago

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Verified Customer

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Bonnie Wyrick Okeechobee, FL

Because it does give you independence, however I find having to carry the mobile speaker with you when you exit the house a little annoyance.

5 years ago

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Verified Customer

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Annette Klein

Haven't hard to use them YET, but when some how I pushed a button by accident, they were right there.

5 years ago

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Verified Customer

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Rae Sandler

Called and talked to a rep, had the system the next day, easy to set up. I am very happy with the system.

5 years ago

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Verified Customer

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Pat

I had the service for about 2-3 weeks and needed to use it. I was pleased with the quickness of their response and their concern.

5 years ago

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Verified Customer

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Earl Bihlmeyer

Rated 5 because they have earned it. Their personnel are knowledgeable, well spoken and very helpful.

5 years ago

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Verified Customer

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Cecil Smalley

I wear my necklace to bed. I rolled over and accidentally pushed the button. I was called immediately.

5 years ago

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Verified Customer

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Bernard Cruz

we have not had to use it for emergency , but delivery and explanation of the product was very complete

5 years ago

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Verified Customer

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Vicki Greenwood, daughter of Joyce Pottorff.

The alert alarms once or twice a week for no reason. When this happens the device is laying on my Mother's dining table.

5 years ago

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Verified Customer

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5 Mountain View, MO

I have accidentally pressed my button three times and they have always been there when I needed them.

5 years ago

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Verified Customer

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5 Warsaw, IN

When I tested it, I got a quick response and I have been very satisfied and comfortable with my device ever since.

5 years ago

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Verified Customer

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5 Prosperity, SC

The customer service people are very informative, polite, and nice. I like the fall detection and GPS in the device.

5 years ago

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Verified Customer

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Jerry South Saint Paul, MN

When we sent out an alarm for the call, they sent an ambulance to our house, and got her to the hospital right away.

5 years ago

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Verified Customer

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Carmen New York, NY

The price that I pay for it is very good. I check the device every month, and they answer right away.

5 years ago

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Verified Customer

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Alex Owensboro, KY

I was in the kitchen and I fell down and they followed up on everything. I have already recommended it to people.

5 years ago

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Verified Customer

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Norman Beaudoin Athens, GA

I haven't really had to use it but it seems to always be working correctly. I like that I can travel with it.

5 years ago

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Verified Customer

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Terzia Plummer Priest River, ID

There was no sales pressure, and I really like that. They've also been really responsive and helpful so far.

5 years ago

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Verified Customer

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Irene Farwell Atlantic Beach, FL

It works and comes on very loudly, then they get here quickly. But, it would be nice if it was cheaper.

5 years ago

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Verified Customer

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Kathy Cullen Howard City, MI

I had to replace the first necklace and I'm a little afraid that the second one will keep going off. However, the watch is top notch.

5 years ago

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Verified Customer

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Anonymous Poway, CA

I got this because of the pricing and advertisements. So far, the equipment has been good and exactly as advertised.

5 years ago

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Verified Customer

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Kathleen Mrumlinski Tinley Park, IL

The folks on the phone were very helpful, they gave me clear and concise information that helped me make my decision.

5 years ago

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Verified Customer

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Kris Dobbins Mesa, AZ

They answer all the questions you have with no delay. The only thing I don't like about the machine is having to carry the button with it.

5 years ago

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Verified Customer

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Ernestine Campbell Pontotoc, MS

I've had to use my button and every time that I have, it has bene fast and efficient and I get plenty of help.

5 years ago

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Verified Customer

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Anton Freeport, IL

I've had this device for a couple of months now. I like that the customer reps have been following up a lot.

5 years ago

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Verified Customer

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Ina F. Cutler Frederick, MD

They responded when it accidentally went off and I wasn't even aware it did. It was a prompt response.

5 years ago

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Verified Customer

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Anonymous Saint Joseph, MO

It gives me assurance that I can get help if I needed it. I use it all the time when I am not sleeping.

5 years ago

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Verified Customer

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Shirley Richmond, VA

I think the price is pretty reasonable. It seems to be pretty adequate for what they advertise. They were very prompt with their responses.

5 years ago

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Verified Customer

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5 Muskogee, OK

You don't have to use this device with the landline. I choose MobileHelp because I can use it with my cell phone.

5 years ago

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Verified Customer

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3

The customer service has answered everything I needed to know so far. We're having problems with the fall detection going off when it's not being bumped.

5 years ago

Reply from MobileHelp

We are sorry that your fall detection pendant is being overly sensitive. Please contact Technical Support at 877-827-6207, Option 1 for assistance with your device.

Mar. 4th, 2019

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Verified Customer

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5

I just pushed the button to see how long it would take and I'm very pleased and I'm not disappointed at all.

5 years ago

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Verified Customer

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5

Several times they've helped the problem. And with getting my device activated. They have been on top of everything.

5 years ago

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Verified Customer

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4

I had a question about the mobile unit flashing yellow and then green and I didn't really get a sufficient answer why it was doing that.

5 years ago

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Verified Customer

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Skid

Customer service was very detailed, complete, and patient in all of our discussions and communications.

5 years ago

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Verified Customer

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Willie

Customer service is very nice when I talk with them on the phone. The device is small and easy to wear.

5 years ago

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Verified Customer

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Robin

Customer service responds very quickly. They are very personable, and make me feel good about getting this service.

5 years ago

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Verified Customer

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Maria

Customer service is always available to answer questions. We like the service but sometimes it has false alarms.

5 years ago

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Verified Customer

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William

I have had a couple false alarms, and they have called right away. The service works great, and is very fast.

5 years ago

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Verified Customer

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Denise Causey

I have to warn about the sensitivity, it's easy to set off. But, the people are polite and quick to respond.

5 years ago

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Verified Customer

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Tracy Morgan

So far the customer support services have been good. At first it was a little hard to figure out how the system worked but overall it's been good.

5 years ago

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Verified Customer

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James Rising Fawn, GA

They have done really well at calling me quickly the couple of times it has gone of and checking to see if they were accidents.

5 years ago

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Verified Customer

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Roberta Wilson

I feel more confident when I go outside because I can bring the portable device with me and get help if I need it.

5 years ago

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Verified Customer

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Gerrie Vancouver, WA

They answer every time we hit the button even if it is an accident. They are really good about answering right away.

5 years ago

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Verified Customer

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Betty

It was in AARP and I always trust AARP. I had no problems setting it all up. I feel confident they do a good job.

5 years ago

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Verified Customer

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Merlyn

When I started talking to the man he did not tell me I had to have electric service to plug it in all the time and I go to Alaska where I am not near electricity. If they would have told me that I would not have taken it. It does help when you are close to electricity but when you don't, I don't know what you're supposed to do.

5 years ago

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Verified Customer

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Sandee J Moore

They responded immediately after my father pressed the button so we were impressed with the response time.

5 years ago

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Verified Customer

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Carole Meriam

The device is very easy to use. The customer service representatives are helpful, kind, and thoughtful.

5 years ago