Name: MobileHelp
Rating: 4.6

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Verified Customer

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Eva Colonial Heights, VA

I like it all except the fall button, I do not need it because the slightest problem will set it off.

4 years ago

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Verified Customer

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Jerilyn Quincy, IL

Customer support has always been responsive. It works fine when I test it and I like that it is so sensitive.

4 years ago

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Verified Customer

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Kate Carlson Jefferson City, MO

When we were setting up Mobile Help, customer services phenomenal. Very knowledgeable and professional.

4 years ago

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Verified Customer

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Vernetta Ingram Houston, TX

I'm more comfortable knowing that if I'm in distress, all I have to do is press a button and help is on the way.

4 years ago

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Verified Customer

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Magda

When I test it, it works fine and I get a call immediately. Their customer service has good responses.

4 years ago

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Verified Customer

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Anonymous

I like everything about it, I have no dislikes. When I test it, the company calls me and asks if everything is alright.

4 years ago

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Verified Customer

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Richard

In the beginning we had problems with it firing off because it is very sensitive so we changed the communications.

4 years ago

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Verified Customer

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Carol

I love my medical device. I have tested I several times and I have gotten a good response every time.

4 years ago

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Anonymous

Recently I fell and I used it and they showed up right away. It is sensitive but the response is good.

4 years ago

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Verified Customer

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Linda

The device is too sensitive, I don't touch and it will go off. It works fine when I test it and they respond right away.

4 years ago

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Verified Customer

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Carol

I feel more secure and safe. They respond immediately even if you don't need help. It is nice to know they are there.

4 years ago

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Verified Customer

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Earl

The device is very responsive. A couple times, the device has gone off by accident, but it is working well.

4 years ago

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Verified Customer

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James

The customer service representatives are very polite. The equipment is very top notch, and I am glad that I signed up.

4 years ago

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Verified Customer

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Eva

The pendant kept going off and I didn't know why. I was constantly hassled because of it, and I couldn't control it not going off. I didn't like wearing the wristband either.

4 years ago

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Verified Customer

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Barbara

MobileHelp is very constant in their communication. I was able to set the device up and use the service just fine.

4 years ago

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Verified Customer

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Linda Rock Hill, SC

Customer service answers very quickly, and is understanding when I accidentally hit the alarm button.

4 years ago

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Mike Gaylord, MI

Customer service was there to walk me through set up when I had problems. The service has been very reliable.

4 years ago

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Verified Customer

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Marion Tickfaw, LA

The response to any alerts is very good, and the device is working. I carry it with me all the time.

4 years ago

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Verified Customer

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Carolyn Kite, GA

Don't have any dislikes at all with MobileHelp except maybe the price for the service is a little high.

4 years ago

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Verified Customer

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Faye Bronston, KY

The response time is very quick. I am really satisfied with it. There isn't anything that I don't like about it.

4 years ago

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Verified Customer

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J Roscommon, MI

I dropped the device one time, and MobileHelp responded right away asking if I was ok. I like the wristwatch the best.

4 years ago

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Verified Customer

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Cecil Nebraska City, NE

Customer service responds quickly when I accidentally hit the button. I like everything about MobileHelp.

4 years ago

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Verified Customer

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Paul A Fishkill, NY

The customer service does a great job at answering any questions that you might have. The device is very convenient.

4 years ago

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Verified Customer

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Anonymous Charlestown, RI

I could have had more help with someone showing me how to get through the process. The device is great because I live in a very rural area.

4 years ago

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Verified Customer

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Anonymous Newark, OH

MobileHelp is trustworthy. I think the company responds to everything good. Device seems to work fine.

4 years ago

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Verified Customer

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Connie Timmonsville, SC

The young man who sold it to me was very nice. The fall detection is pretty sensitive, but the device works well.

4 years ago

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Verified Customer

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Nancy Franklin, WI

It is easy to wear, especially around the wrist. I wear it all the time. It has worked great every time I have tested it.

4 years ago

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Verified Customer

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Karen And John Lubbock, TX

I like the fact that it doesn't bother me to wear it. The person did take a little while before my call was answered.

4 years ago

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Verified Customer

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Anonymous

Every time I call, they take care of me right away. Each time I have tested it, it has worked just fine.

4 years ago

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Verified Customer

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Christine

One time it went off when I was in pad and they were very punctual. Customer support is very accurate.

4 years ago

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Verified Customer

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H Sacramento, CA

MobileHelp has done a good job coming in and taking care of things. I had to use it to go to the hospital and it worked quite well.

4 years ago

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Verified Customer

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Philip Ridgeland, WI

Everything works just fine right away. You can go anywhere with it and it works. I have had no problems with it.

4 years ago

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Kimberly Denver, NC

I think it is a great value. I am very pleased with the customer service and the response. They respond in a minute.

4 years ago

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Verified Customer

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Claire

Costs a lot less htan other companies. They are a decent company and the quality of the equipment seems good.

4 years ago

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Verified Customer

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Gloria Pearl River, LA

I have enjoyed it so far since I have been using it. I don't have any problems with it and they treat me real well.

4 years ago

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Verified Customer

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Mary Seary

The alarm is always going off for no reason. I can't wear the pendants because every time I stand up from my lift chair it goes off. I can't wear the wrist band because it goes off for no reason. I placed the wristband on an end table beside me to push if necessary and it goes off without touching it.

4 years ago

Reply from MobileHelp

Mary,

We are sorry to hear about your experience. We have created a ticket for Technical Support to reach out to you. We look forward to speaking to you and resolving any issues you are experiencing.

Best Regards,

MobileHelp

Apr. 30th, 2019

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Verified Customer

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Judy Branham

This device is very touchy. It goes off when mom doesn't push the buttom. She was sound asleep the other night and it woke her up.

4 years ago

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Verified Customer

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Tom

Ease of use can take it anywhere even in shower did not care for auto fallbutton was way too susative for me

4 years ago

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Verified Customer

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Priscilla South Jordan, UT

When I call they answer right away. I like that it keeps me safe and that if I call it automatically calls.

4 years ago

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Verified Customer

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Chip

Every time I tested it; it has been just fine. It is extremely sensitive. I would highly recommend it.

4 years ago

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Verified Customer

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Mary Jo

I like that is goes anywhere I want to go. And the only thing I don't like is it is a little too expensive.

4 years ago

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Verified Customer

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Irene

We like the sense of security it provides, we haven't had it very long but it seems to be working fine.

4 years ago

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Verified Customer

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Peggy Ann Batesville, AR

I have peace of mind having it. This works a lot for me, I like it all. When I used it, they were really good.

4 years ago

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Nancy And Bob

The people are very friendly and efficient. The only real complain is sometimes the necklace's alarm starts going off.

4 years ago

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Verified Customer

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William Middletown, PA

The service is fantastic and the price is right. I wear the necklace wherever I go, even if it is outside.

4 years ago

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Verified Customer

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Margaret A. Raleigh, NC

I would highly recommend them. They have an excellent price and the customer service representatives are very nice.

4 years ago

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Verified Customer

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Mamie And Ronald

I had great help with MobileHelp. Every time I called, I never had a problem. I've had great customer service.

4 years ago

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Verified Customer

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Anonymous

I like that the device doesn't require a phone line and I like the little lights on the buttons. It's good for people to see the buttons.

4 years ago

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Verified Customer

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Ken Bath, MI

Every time I needed them, they are right there. Well I like it because its affordable and I carry it with me.

4 years ago

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Verified Customer

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Carolyn Caldwell, TX

I've tested it and it doesn't take long for me to get to them. It's pretty quick when you press the button.

4 years ago