Name: MobileHelp
Rating: 4.5

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Verified Customer

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Tera Niles, MI

They are an excellent company because the manufacturers own their own product. It is an excellent, advanced product.

5 years ago

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Verified Customer

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Ophelia Rochester, NY

They are pretty good at answering my questions that I have. You don't have to be at home to use this device.

5 years ago

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Verified Customer

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Joyce

I talked to a very nice girl in customer service and she was very helpful. I would recommend it to anybody.

5 years ago

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Verified Customer

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Sandra

They are there when I need them. It's not cumbersome and it's waterproof and it covers me wherever I go.

5 years ago

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Verified Customer

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Harold

It is for my boyfriend and he has had no problems with it, when I call the wait time is very short. I like the price.

5 years ago

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Verified Customer

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Pauline Indio, CA

I don't wear it very often because it seems like it goes off too much. Every time it bangs against something then I have to reset it. They are right there the minute it hits against something so they are very alert.

5 years ago

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Verified Customer

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Martin Ottsville, PA

When I have tested it, there's been a human being speaking to me making sure I'm okay and that's exactly what I wanted.

5 years ago

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Verified Customer

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Richard Kittanning, PA

Every time I call them, I get very good feedback. I'm really happy I call them. So far they've treated me good.

5 years ago

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Verified Customer

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Lyle Tempe, AZ

They responded quickly when I mistakenly sent an alarm on two different occasions. They work instantly.

5 years ago

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Verified Customer

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Lois Clemson, SC

The necklace only works in the house of 600 feet from the unit I have to carry when I leave the house.

5 years ago

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Verified Customer

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Bella M Oklahoma City, OK

I like that my mother could be anywhere in the country and could get medical attention if something were to happen.

5 years ago

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Verified Customer

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Norman

They called me to set up all my information and emergency contacts. It was done promptly and easily.

5 years ago

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Verified Customer

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Katherine

It could be reliable when you call. I can call them and be more alert. I think it is great, they keep you in touch.

5 years ago

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Verified Customer

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William Keith

I don't have any problem with the company at all. I think they are good it is just they are expensive.

5 years ago

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Anonymous Kenosha, WI

My children got it for me for Christmas. I feel secure with it. I have protection when I go away or am at home.

5 years ago

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Anonymous

My sister recommended it. Things are working fine so far. Everybody's been very helpful with getting this situated.

5 years ago

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Anne Willow Grove, PA

It's very convenient to take on and off. I use it when I go down into the basement because that is where I fell before.

5 years ago

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Verified Customer

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Bruce

The only time I've used customer service, they've answered all my questions. It's really easy to set up.

5 years ago

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Verified Customer

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Claven

Customer support is great. They ship out the equipment efficiently and the price of the service is reasonable.

5 years ago

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Verified Customer

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Sharon Atlanta, GA

They have the best price and the best equipment. I like how you can take it with you places. They are friendly and cooperative.

5 years ago

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Verified Customer

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Louise

When I didn't have to use but I pushed a button accidentally one time, they called me back right away.

5 years ago

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Verified Customer

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Linda Charlotte, NC

It's there when I need it. When I'm lying, they still pick up next make sure everything is all right.

5 years ago

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Verified Customer

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Denise And Philip Kingman, AZ

I like that it allows me to go to the park or something and still be covered in case I fall. It's not a perfect service.

5 years ago

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Verified Customer

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Karren E

I haven't had any problems with the customer service and they've been very conscientious and making sure I'm okay.

5 years ago

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Verified Customer

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Dale Ann Sanford, FL

Even thought I triggered the button on accident, they responded right away and I was very satisfied.

5 years ago

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Verified Customer

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Carolyn

Somebody from customer service walked me through step by step by step the set up process and it was wonderful.

5 years ago

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Verified Customer

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Jo K

I used the device accidentally and the support answered right away. The device is a little too sensitive.

5 years ago

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Verified Customer

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Linda Atascadero, CA

I'm a little disappointed in the fall one because it doesn't have a speaker on it. But, they did alert my son.

5 years ago

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Verified Customer

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Jerry

We've had a lot of false alarms but one time it didn't go off. I called them, and they helped me go through the set up and tests.

5 years ago

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Verified Customer

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Anonymous

The necklace is very sensitive. Every time I've called for help, they have responded almost immediately.

5 years ago

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Verified Customer

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Michael B

Customer service is always very responsive, the pendant is water resistant, and the price for the service is right.

5 years ago

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Verified Customer

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Gerald

I have had about 20 false alarms which can be a pain in the neck. They are very responsive to the calls, but the device is way too sensitive.

5 years ago

Reply from MobileHelp

Gerald,

Thank you for your feedback. We would be happy to look into these false alarms you have received with the fall detection pendant, as well as, provide ways to limit false alarms. Please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking to you.

Kind Regards,

MobileHelp

Jan. 17th, 2019

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Verified Customer

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Yvette

I mistakenly pressed the button and I got 4 phone calls and 2 men at my door. It was an immediate response.

5 years ago

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Verified Customer

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Jeffrey

Customer service was very helpful in getting everything set up. The device is very sensitive to motion which is the only complaint that I have.

5 years ago

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Maria Texarkana, TX

Sometimes the button goes off and I haven't even pushed it. Whenever we've called, the customer service has been able to answer our questions.

5 years ago

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Verified Customer

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Huan Lancaster, PA

The cost is reasonable. They give you all the details when you ask a question and are very courteous.

5 years ago

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Verified Customer

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Bettie

I'm glad I've got it, in case I fall I have it on hand. I take it with me every time I leave the house.

5 years ago

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Verified Customer

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Anonymous Cecil, PA

I'm satisfied with them over all. They got people here pretty quick. I have a volume problem, they need a higher volume for the speaker.

5 years ago

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Verified Customer

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Elias Daly City, CA

I saw an ad about it in the A.A.R.P magazine so I chose it. I always wear it. They have great devices. Sometimes they are late in answering.

5 years ago

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Verified Customer

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D. Morehead City, NC

I like the fact that when you carry the devices it has a G.P.S.. I haven't had much reason to contact support at all.

5 years ago

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Verified Customer

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Jeanette Weaverville, NC

The necklace is extra sensitive, but they are patient with our mistakes. They follow their protocol each time, so we know what to expect.

5 years ago

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Carol And Bill Idaho Falls, ID

It's very convenient and easy to use, which is great for seniors. The response is quick, and I think that's essential.

5 years ago

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Armando Diamond Bar, CA

For my dad's situation, having to navigate the buttons is a little difficult with his cognitive issues.

5 years ago

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Verified Customer

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Rosemary Briarcliff Manor, NY

When the alarm had gone off and the people called to tell us, it was was resolved very quickly and easily.

5 years ago

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Verified Customer

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Joan Essexville, MI

I think that the wristband could be a little higher quality. I would prefer to have something on the wrist that's a little tighter.

5 years ago

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Verified Customer

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John And Maria Yonkers, NY

The customer service answers questions right away and they get back to us. The response time is very fast.

5 years ago

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Verified Customer

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Elizabeth Hendersonville, NC

They've been very responsive with questions and very knowledgeable. The device is very sensitive to movement.

5 years ago

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Verified Customer

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Cordel The Bronx, NY

It seems different than the one I had before, which was not a good plan. It has the light, it's really good.

5 years ago

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Dorothy Texarkana, TX

Customer support is very prompt and very nice. The device seems reliable, it makes you feel a lot safer.

5 years ago

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Barbara

The fall feature doesn't work at all. It keeps incorrectly identifying that I keep falling, but they are there every time.

5 years ago