Name: MobileHelp
Rating: 4.6

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Verified Customer

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Gary Erickson And Clarksville, TN

Customer service is always there to help, but the device is very sensitive. Every little movement has set the device off.

5 years ago

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Verified Customer

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Anonymous Charlotte, NC

The device went off accidentally a couple times without me pressing the button, but they called me to find out the issue.

5 years ago

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Ruth Chambersburg, PA

I think MobileHelp is a little expensive. Other than that, I have not experienced any other problems with it.

5 years ago

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Anonymous

Every time I have called in, I have received answers. The medical alert device has been working great so far.

5 years ago

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Verified Customer

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Nita

MobileHelp's customer support is always there when you need them. I always receive a fast response when I call them.

5 years ago

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Stella

Customer support is very kind, professional, and efficient. I received great service when I needed them.

5 years ago

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Verified Customer

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Joyce

Customer support was very helpful in the set up process. They were very friendly when explaining the process to me.

5 years ago

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Ronald

MobileHelp is very good for people who have dizziness, or some disability. I like their service very much.

5 years ago

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Verified Customer

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Sandra

Everybody at MobileHelp is so pleasant and nice on the phone. I am able to use the device fairly easily.

5 years ago

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Anonymous

There was a time when I called and called again without a response. I was on the floor for two hours waiting for somebody to come. I don't use it much any more after that experience.

5 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Oct. 11th, 2018

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Verified Customer

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Brian

The device is convenient and waterproof. As far as I'm concerned, they're the best company out there.

5 years ago

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Verified Customer

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Virginia

I am not pleased with the fall button. I do not need the fall button because I have the other buttons and it's too sensitive.

5 years ago

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Anonymous

When I was testing it, it took over five minutes for the answer. I didn't think it was that prompt. I like the lock box with a key outside that the alert team can get into the house.

5 years ago

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Verified Customer

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Pamela

The woman who signed me up was nice. The price is a little high, but other than that, I have no complaints.

5 years ago

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Anonymous

Even if it goes off accidentally, they call me right back. I trust it, but I do wish it was a little less expensive.

5 years ago

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Verified Customer

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Grace

There was an accident and when I turned it on, they called me within a minute. They are fast and professional.

5 years ago

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Anonymous

It seems to be a good piece of equipment. When I called in to test it, the gentleman was very helpful.

5 years ago

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Robert

MobileHelp had the most to offer, they have the best coverage of anybody. It could be a little cheaper, but I need it.

5 years ago

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Linda Weimar, TX

It's very sensitive, I dropped a hammer on the floor and it detected it and called. It's too sensitive and expensive.

5 years ago

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Verified Customer

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Mary Mount Sterling, KY

I dropped it once and they came on saying they detected a fall and I told them I was okay, and I just dropped it.

5 years ago

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Verified Customer

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Gertie Santa Cruz, CA

I haven't really had to use it, but the one time I tested it the support was great. The price is good as well.

5 years ago

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Verified Customer

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Dorian Brooklyn, NY

I liked the salesperson that I spoke to. The device is good, but it could be a little lighter and smaller. It's kind of heavy.

5 years ago

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Anonymous Austin, TX

I usually use it when I go out walking and everything works okay. Everybody is polite and courteous as well. It works as advertised.

5 years ago

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Verified Customer

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Anonymous Brookfield, WI

They have met all my needs, I had to change from a necklace to a bracelet and they were very accommodating.

5 years ago

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Verified Customer

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Gayle Placerville, CA

There's been a little trouble with the watch and my arm starting it. It's kind of expensive for me, but I guess it's worth the money.

5 years ago

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Verna Los Osos, CA

When I call to test it, the voice that comes over is not clear. It's hard to hear, I have a hearing problem and it doesn't accommodate for that very well.

5 years ago

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Verified Customer

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Carolyn L Dallas, OR

It kept going off by itself, even when I was just sitting watching TV. It did that 7 or 8 times, so they sent me a new one. The new one works better.

5 years ago

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Verified Customer

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Bernadette Scranton, PA

When I needed help, customer service was there, answering my calls as soon as they could. Very responsive.

5 years ago

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Verified Customer

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Arnold Evans Mills, NY

I am satisfied with MobileHelp. I had an emergency and they came and took care of all of my problems.

5 years ago

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Vernon York, PA

Customer service made the installation process very easy. The device itself is easy to use and very comfortable.

5 years ago

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Jean New Ulm, MN

The device is easy to accidentally set off. Twice I set it off by accident, but both times they have called right away.

5 years ago

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Shawn

I keep getting phone calls asking if everything is alright because something happened with the unit even though I didn't do anything to it.

5 years ago

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Denise S

I've had to use it several times and it works great. They've also been patient with me about the payment.

5 years ago

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Ralph

I've only had to use it one time and it was quick. They are quick and they responded quick. It was easy to use.

5 years ago

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Verified Customer

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Jean

Customer service is quick to respond and I think they're very trustworthy. I like the you don't need a phone to use it.

5 years ago

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Lawrence

The customer service is very prompt in answering my call. They're very anxious about getting back to me.

5 years ago

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Robert

It's kind of sensitive, especially the necklace. I think the people behind the alert are all helpful and knowledgeable with their system.

5 years ago

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Anonymous

I feel it was the best system available. I've had false alarms and the customer service responded immediately.

5 years ago

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Anonymous

I chose MobileHelp for a medical alert device because of their responsiveness to questions and the lock box. I do wish the remote device was smaller.

5 years ago

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Verified Customer

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Marilyn

MobileHelp's support is a lot more responsive than my previous company. They are also very polite and knowledgeable.

5 years ago

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Joyce

Customer Service is there immediately to assist you if they detect a fall. I feel confident with MobileHelp.

5 years ago

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Carol

The device sometimes goes off when it shouldn't. Customer service is great, when you need help, they're there.

5 years ago

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Kathy

They were curteous, very helpful with what I needed or did not need. When my loved one passed on the cancellation was simple

5 years ago

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shirley

quick response to calls...easy to turn off inadvertent calls as well. responder is considerate and polite

5 years ago

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Diane Kingsburg, CA

People answering the emergency call buttons are very pleasant and courteous including the tech support team.

5 years ago

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Peggy Riegelsville, PA

This device has given me comfort in knowing that I'm safe being alone. Very helpful customer service as well.

5 years ago

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Erin O'Brien Chicago, IL

While we haven't need it, there is assurance that if/when the time comes, we will have terrific options.

5 years ago

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andy anderson Lothian, MD

customer service was responsive to questions and available by phone. product seems to be working as described so far.

5 years ago

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Mary Lee Longmont, CO

system is too sensitive and results in many false alarms. technical staff tried to adjust and then sent me a new unit. Just got it and haven't set it up yet

5 years ago

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Verified Customer

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anonymous Nampa, ID

The watchband isn't very good I'm gonna have to replace it. It doesn't stay where I want it to stay.

5 years ago