Name: MobileHelp
Rating: 4.6

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Joan DiChristina Sherrill, NY

All aspects of the Mobile Help device, as advertised were met. The set up, use of the product and payment were clearly explained and understood. The device provides comfort whether in residence or miles away. Thankfully, I have not had to make use of it yet!

8 years ago

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Katie S Duke

I have been very content with my MobilHelp devise. I keep it on for most of the time because I am by myself during the day and in the past I have fallen. It also makes me more aware of what I am doing so I am more careful in what I do. I feel safer because of it. Thank you for the service, Katie S Duke

8 years ago

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DANIEL SEARS

My overall experience has been totally satisfactory. One observation Is the leather belt unit case becomes unserviceable annually. A ballistic nylon case might be a better choice. Regardless you replace unserviceable items without hassle

8 years ago

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Deana Duquesne El Paso, TX

My mum uses MobileHelp. She & I both are reassured that if she needs it, she can press that button & get help ASAP. The team at MobileHelp has been quite helpful & answered any questions we've had. We highly recommend MobileHelp!

8 years ago

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Neil Tippens Cleveland, GA

This is one of the best services being offered on the market today. They answer the calls quickly and they are very knowledgeable about our situation. Testing of the equipment is very simple. The price for equipment and support is excellent.

8 years ago

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Dolly Emory

My mother has had this system for over 2 years. It lessens the worry we have about her needing emergency help and not being able to reach a neighbor or family member. She has used it 3 times and each time, responseven has been fantastic. The remote feature is also great. The company is a pleasure to deal with.

8 years ago

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Doris Davis Hobbs, NM

When I subscribed to this service, I had no idea that I would ever really need it. However. I suddenly became very weak and felt that I was going to pass out. Within no time at all help was here. In fact, I don't know how they got here so fast. That one experience was worth it's weight in gold.

8 years ago

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Pat Deland, FL

I have never had to use the service for an emergency, but I wear my device everywhere. every test has been excellent and the one time I called accidentally the service was spot on. I feel so much more comfortable - and safer - having the safety net of Mobilehelp, at home, but more especially when I am traveling by myself.

8 years ago

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Carole Beaudin

Very quick response so far I have not used this for actual medical help (thank God) accidentally set my gps mobile help button by accident but sometimes it happens but then I am assured it is working because I always forget to do a test.

8 years ago

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Jack Singleton Deland, FL

I have had the produict for five months and have yet to call for service. I'm 92 years old and still reasonably active and it gives me confidence to travel outside of the home, knowing that help is just a click away. I'll rate the service after the first use. for nowit's a 10. Jack Singleton

8 years ago

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Barbara Buckham Doylestown, PA

I have not had to use the service; but several times have depressed button accidentally and the response is immediate. I was upon purchase of Mobile; impressed with all of the information they required to prevent any slipups; if and when they were contacted. I have no fear the response will be immediate and I will be taken care of.

8 years ago

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Lorraine Mankato, MN

Peace of mind using the MobileHelp Call system is a huge understatement, the call system and the portable GPS system work wonderfully. Each and every time that help has been requested it has been answered quickly, professionally and efficiently dispatched.

8 years ago

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Walter F Biadasz

i rate Mobile Help a 10+ in all categories'. i have come to rely on this system entirely and in the absence of wearing a necktie, it had become my necktie. i have used the system twice and it has responded to my expectations. i wouldn't be without it. i don't like to think about having to live without it.

8 years ago

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BJ Jurgensen

Very pleased and very much appreciate the personal contacts with Reps when I have called for needed information and advice. One friend whom I recommended MobileHelp has also expressed to me how pleased she is with the service given to her.

8 years ago

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Anna Mae Ahring Haines City, FL

I have had it for 1 1/2 yrs and love the security ofr being able to get help if I need it. I was putting groceries in my trunk and leaned against the cart and set it off and didn't realize until I got home and the police came to my door asking if I was OK> It is great to know they will check on a person like that. I have had falls before with broken hip-leg and spent time recouping in a nursing home now I am able to be at my own home and I turned 92 in Oct.

8 years ago

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Christin Gerges

MobileHelp has been a fantastic addition to my life! They are a reliable and professional company that provides every customer with the most exceptional service. The Tech Support and Customer Support teams are so friendly and helpful. The system works great and I can't imagine being without it!

8 years ago

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Ben S. Aiea, HI

I got this system for my dad. The MobileHelp rep was very professional and helpful. My dad ordered the Duo system as he is very active and he now has emergency coverage wherever he goes. I did extensive research and MobileHelp really does offer the most system for your money. Very happy with every aspect of this product.

8 years ago

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Ben S. Aiea, HI

I got this system for my dad. The MobileHelp rep was very professional and helpful. My dad ordered the Duo system as he is very active and he now has emergency coverage wherever he goes. I did extensive research and MobileHelp really does offer the most system for your money. Very happy with every aspect of this product.

8 years ago

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Jeff Hilton

I bought MobileHelp for my 83 year old mother. She was, at first,, hesitant to use it. Now she takes her pendant and her mobile device with her and leaves her cell phone at home. I did a ton of research and they really are the best value for the dollar. Great product and great people.

8 years ago

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Barbara B. Delray Beach, FL

I purchased MobilHelp for my Mom. Customer Service was super and they worked with me to get the right system. My Mom is active so the fact she can use in anywhere is great. We liked that you could select, who would be called if help was required and we added the fall button so the call for help is automatic.

8 years ago

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Fredi Z FL

Fantastic system - easy to use. The person I spoke to was very helpful, explained how to set up the system, (it was so easy). My sons are happy as I listed them as emergency contacts. I am wearing the fall button and the one time I fell I was connected to the emergency service very quickly.

8 years ago

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Barb S Boca Raton, FL

I am very pleased with MobileHelp's Duo system. I purchased it for my father and it was easy to set up. My dad is more comfortable knowing he can easily connect for help. He is also using the fall button which I think is very important.

8 years ago

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Star Phoenix, AZ

Fortunately, I have not had to actually use the service. But, MobileHelp has been very prompt in notifying me if there is a low battery, etc. and replacing items that need replacing. You can always talk with a person!! Thank you for your service!

8 years ago

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Verified Customer

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Sandra

quick service, prompt call back and the fact that they understood what I wanted.

11 months ago

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Verified Customer

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Tammy

Responds quickly. Love the text alerts I receive each time my mother’s device send out an alert.

11 months ago

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Verified Customer

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Natalya

I haven't use the system in emergency case yet, but it was working perfectly while testing.

11 months ago

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Verified Customer

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Steven Pedri

Smooth transaction, quick shipping, easy to set up. Friendly customer service / support

11 months ago

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Verified Customer

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Terri

The operators all were very helpful when I was setting everything up. And explained each item.

11 months ago

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Verified Customer

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Barbara

It is so sensitive I have to be very careful what I’m doing or it will be set off. So far I’ve set it off three or four times.

11 months ago

Reply from MobileHelp

We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 7th, 2024

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Verified Customer

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Karen Pugh

Everything went smoothly, easy to connect. People were helpful when I had questions.

11 months ago

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Verified Customer

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Irmgard

We have had Mobile Help for my Mother for about a month now and have been pleased with it thus far.

11 months ago

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Verified Customer

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Lynn

Works good. Have accidentally set it off several times. Just a bit heavy to hang around neck, little lighter would be better.

1 year ago

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Verified Customer

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Kay

The pendant is too sensitive. I'd rather have it that way, than the other but the rescue has been sent 2 times for no reason.

1 year ago

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Verified Customer

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Ron

Pendant and wristwatch bad design with buttons too easily set off by simple normal actions such as moving in bed while sleeping. Alert buttons should be inset as to prevent accidental alarms !

1 year ago

Reply from MobileHelp

Hi Ron, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements or alternatives needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 22nd, 2024

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Verified Customer

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Margo

I'm concerned that the green light keeps blinking constantly while I'm at home. It seems to take too long for the operator to get in touch with me when I call.

1 year ago

Reply from MobileHelp

Hi Margo, We received your review and we apologize for the issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve these issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 22nd, 2024

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Verified Customer

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Laura

Mom adjusting, you've been very patient. Couple of false alarms and you got a hold of me very quickly.

1 year ago

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Verified Customer

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Brian

The service when setting up was very professional and helpful. Answered all our questions and made us feel important.

1 year ago

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Verified Customer

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Dennis

Easy to set up and Customer Service was helpful. So far, everything is good and have not needed to trigger the service

1 year ago

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Verified Customer

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Carol Omaha, NE

Affordable and easy, quick set-up. They answered my questions and able to help trouble shoot when first received the unit.

1 year ago

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Verified Customer

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Aaron Birenboim

Good service, but pendant is needing 3 hour charge about every 16 hours. Where I live all signals are weak except AT&T. I don't think they are using AT&T as promised.

1 year ago

Reply from MobileHelp

Hi Aaron, We received your review and we apologize for the issues you are experiencing due to the battery life. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. Our cellular equipment does use AT&T's cellular network for connection. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 6th, 2024

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Verified Customer

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Pam Hahn

Easyto use, test is easy to do...I hit my button accidently on my watch and they were so nice about it

1 year ago

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Verified Customer

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Muriel Houston, TX

The device is larger than I thought it would be. It is super sensitive and goes off very easily. I am happy with the quick response.

1 year ago

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Verified Customer

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Deborah Edgewater, FL

Flashing green light on necklace. Too sensitive to fall detection. Can be just sitting and fall section goes off. Easy to cancel alert.

1 year ago

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Verified Customer

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Sherri TN

I love the equipment! Response time is good and the service that comes with this company is excellent!

1 year ago

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Verified Customer

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Nita Minneapolis, MN

Device is working but no one answers the call first to see whats going on. They sent help but we were just testing the equip. Still not working properly. Need a person to answer call, then do whats needed. Then if no one answers home call, then send 1st responders, cops, etc. Please get this fixed. Ill try again in aa few days.

1 year ago

Reply from MobileHelp

Hi Nita, We received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and make any account changes needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jan. 19th, 2024

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Verified Customer

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Kim Mayne Chicago, IL

Terrible, battery was dead in 2 days after full charge & response time after I hit the base was over 5 min to get them to call 911. I would suggest you get a pendant that doesn't need battery charged & if possible call 911 yourself (with a smart phone)

1 year ago Edited January 24, 2024

Reply from MobileHelp

Hi Kim, Thank you for contacting MobileHelp. We've received your message and we are so sorry to hear about your mother's recent fall. We wish her a speedy recovery. If you have not yet had a chance to speak with our Technical Support team, a representative will be attempting to contact you for further assistance with this incident. You can also reach us directly at 877-827-6207 Option 1. We are available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST.

Jan. 19th, 2024

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Verified Customer

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Dave/Linda Hill Gilbert, AZ

The button on the pendant is super sensitive. Sometimes good and sometimes too sensitive that it is barely touched and it

1 year ago

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Verified Customer

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Arthur Zepeda

Mom says it is very convenient. She doesn’t mind wearing it compared to other devices in the past.

1 year ago

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Verified Customer

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Peggy Lewis Steubenville, OH

I haven't had it very long but I accidently hit the button a few times and they responded promptly.🙂

1 year ago

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Verified Customer

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Todd Los Angeles, CA

It’s been great so far! No problems, they have called me a couple times when they think I have fallen

1 year ago