Name: MobileHelp
Rating: 4.6

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Verified Customer

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John William Broughton Lansing, MI

When I was setting this up for my sister, you were very thorough, followed through everything you said you would do. Equipment arrived as promised and my sister received excellent service from your customer service in setup and follow through. The one area where I am not sure about is that my sister sent back the fall pendant and my credit card has not been credited with the $90 refund. Please contact me regarding this. My information is on my account.

2 years ago

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Verified Customer

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Paul Peraino Antioch, CA

Initial Customer Service Rep was informative, detailed, professional. Once unit purchased, set-up and TESTING was not difficult. Emergency assist staff confirmed quickly TEST results received. Follow-up with MobileHelp easy by phone, and email contact. Added 'fall detection' device, has proven effective within 60 days after purchase-- and grateful for this option

2 years ago

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Verified Customer

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Megan Tozier Pataskala, OH

It was a very responsive service and worked well which helped give me peace of mind. I'm a more active client yet a fall risk with a toddler and big Great Dane. My kiddo and dog kept setting off the multiple devices, making it a little frustrating. For the same price per month we decided to get a smart active watch. Your company didn't have a watch option with the fall service that I needed plus there's a lot more apps that I can use and features I can use with my smart phone. Your product is simple and would work really well for a less mobilized and in need of less technology kind of client. The system still worked really well.

2 years ago

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Verified Customer

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Marianne Trainor Turtle Creek, PA

I’m new to Mobile Help and have not had any emergencies to use it. I can say that the necklace is small and comfortable to wear, and the other piece fits nicely on an end table…it’s small and the lights on it are bright enough for anyone to see. Ordering it and setting it up was easy. I don’t know how to answer the rest of the questions.

2 years ago

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Verified Customer

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Lori Wise Summerville, SC

I haven't had Mobile Health long, but they've already helped me multiple times. They got help for me when it was needed and it didn't take long at all. The fall detector keeps track of how many times I fall and has helped me realized just how bad it was. Their customer service is flawless. It's well worth the money. It's already far surpassed the cost for me. I think it will be for you, too. I highly, highly recommend them.

2 years ago

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Verified Customer

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Sharon Wolfe Marysville, WA

It was so easy to get started with MobileHelp. Th we people I talked to explained everything clearly and answered any questions I had. The system I chose came in two days as promised. The instructions were easy to follow and when I called to ask questions they were quickly answered. I have a system with fall detection and I accidentally set it off. The call went thru and was answered immediately. I had another company before MonileHelp and theMobile Help is the best. I would recommend them if you are thinking of getting a system like this. n

2 years ago

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Verified Customer

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Carol Renner Portland, OR

Twice, in learning to use the equipment, my alert went off. A phone call came immediately for help. One of the times I didn't get to the phone on time, and as I was getting back to the operator, my door bell rang and medics already arrived to help me. They were very kind even though it was a false alarm. I have confidence that if I should truly need help, it will be here within minutes!!!! e

2 years ago

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Verified Customer

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Deborah v. Mesones Silver City, NV

Customer service is prompt, very responsive and all personnel very polite. Faster than I could respond, my cat hit the safety necklace setting off my alarm. Instantly a voice came over the speaker ready to alert 911. I stopped the process and was so embarrassed, but the nice person assured me that all was well and allayed my concern. I am so impressed how quickly there was response and how comforting was the responded. I know I am safe with this company and it's devices and personnel.

2 years ago

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Verified Customer

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JACQUELINE MARSHALL Garden City, MI

Very helpful customer reps, explained everything in a way you can understand and they took their time. When I had an issue with the fall protection necklace being too sensitive for me, they helped me right away. They sent out the necklace where you have to push the button in a very timely manner, with no extra cost to me. Very good customer service.

2 years ago

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Verified Customer

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Anita Grimes McGehee, AR

Pleasant and courteous agents made it easy to get signed up. The product is so simple to set up. Very affordable When my mom had a fall recently I was contacted immediately and even though emergency responders had been already been dispatched by them the rep stayed on the phone with me while I went next door to check on my mom. The agents are all very easy to understand.

2 years ago

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Verified Customer

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Abby Walker Lewisville, NC

We were using another company prior to moving to MobileHelp. Whenever there was an issue with the product- it was near impossible to get a resolution in a timely manner. We rely on MobileHelp because phone calls are answered promptly and the customer support is outstanding. The costs are competitively priced. I take comfort in knowing that my loved one has MobileHelp.

2 years ago

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Verified Customer

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Steven La Porte City, IA

I haven't had to use my MobileHelp alert as of this time, but living alone it does give me comfort knowing that help is only a push of a button away. I have the wrist band and suffer dizzy spells from time to time. Needless to say, during a dizzy spell dialing a phone for help is impossible. Now all I need to do is push (or slap) the button on my wrist band.

2 years ago

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Verified Customer

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Mary Evelyn Bell Annapolis, MD

...bought MobileHelp for my sister. Adrian could not have been more helpful and was not the usual, pushy salesman type. He seemed genuinely interested in helping me. Within a week or two after the system was set up, my sister had a bad fall and broke her ankle. She was able to summon help immediately and easily. I have already recommended MH to friends. Thank you, Mary Evelyn Bell

2 years ago

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Verified Customer

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Scott Marshville, NC

We live in a very rural area and the units work very well. My mom (she’s 91) has set the fall detector off several times by mistake and the staff has been wonderful to work with. My wife and I get text messages whenever the unit is activated which is great. On Easter my mom did fall and within seconds it seemed the operator was talking to her from her pendant, we were there and were able to help my mom. The operator made sure she was ok before hanging up and resetting the unit. Thanks, we are more comfortable knowing the unit works and the staff are so friendly and helpful!

2 years ago

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Verified Customer

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Mary Swenson Nixa, MO

Talking to a live representative is at the top of my list. People there really listen for the most part. I moved here right before Covid-19 to help my daughter who newly divorced was about to be forced to live in her car or on the streets. Then after that first year she moved out and I haven't heard from her since. New to Missouri and isolated I didn't know anyone. And so if an emergency situation arises at least I can summon MobileHelp. It's tragic but I have to make the best of my circumstances. Thanks MobileHelp you give me strength to carry on.

2 years ago

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Verified Customer

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M. Fair Pittsburgh, PA

Sales and Customer Service are very helpful. The products are great, includes not just the necklace, bracelet, and hub, but even a bathroom button, and a lockbox so paramedics won't need to break down our door in an emergency with my mom, if no one is home with her. It was easy to set up, and the tests have connected successfully and quickly. We haven't had to use it for real though, and pray we never have to.

3 years ago

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Verified Customer

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Karen Hance Saint Louis, MO

I bought the premium plan. It is very easy to use, the people in customer service have been very nice and courteous when I had lots of questions the first few days, with the fall button in this plan, I only have to charge it once a week and only have to test it once a month which I really like. You are all doing a wonderful job and I feel very safe now wearing the pendant all the time even in the shower since it is waterproof. Thank you, Karen

3 years ago

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Verified Customer

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Ann M. Barnwell York, SC

Mobile Help is everything I had hoped it would be. As an 81 year old widow I was searching for a device that would let me keep my independnece and make my family feel I was secure at home. It needed to be easy to use and affordable for my fixed income. It needed to be able to allow me to travel with its protection. The people at Mobile Help have been helpful and courteous. I have had only one problem. 2 weeks ago I fell. My device kept saying " Call is in progress." I was unhurt but unable to get up. My son happened to come by and got me up. He called the support team at Central Station. Mobile Help. They had no record of the call. I never heard back as to what the problem was and I just have to have faith that what was wrong was corrected,

3 years ago

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Verified Customer

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Judy Woodruff, SC

I have had my device only a month, so I haven‚Äôt really used it, other than to do tests. However, I have been impressed with the quality of the device and the response of the company. I did a lot of research before I chose Mobile a help and had a lot of questions. Every time I contacted MobileHelp, I received prompt response. When I didn‚Äôt respond to their messages left on my answering machine (I thought they were just courtesy calls.), they contacted the first emergency contact on my list. I call that excellent service!

3 years ago

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Verified Customer

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Anonymous Los Angeles, CA

The representative I spoke to was very informative. She gave me excellent customer service and educated me in a lot of aspects of the business. She was very attentive to my needs and I was satisfied with the experience. I like the option of having it month to month so that if it's not a good option I can cancel at any time. When we got the device and tested it, we got a rapid response from the operator informing me that the test was successful. They were very friendly and thorough which was great. I like the peace of mind it provides me.

3 years ago

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Verified Customer

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Loretta Daddi Williamsburg, VA

I had Two instance when the alarm went off accidentally well they were as quick as possible they were there right on the money and they were very nice and I apologized I don't know how it happened except for now I'm wearing a winter coat so maybe when I took the coat on or off anyway they were as nice as could be and they were a swift as could be so I was very happy

3 years ago

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Verified Customer

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Kathy Gannuscio

Two reasons. When I was learning how to test the equipment, your girl was extra nice and patient with me. The second reason is that I like the wrist band. It is comfortable and handy if I need to use it. I keep the neck button near the door and put it on easily whenever I go for a walk or a drive. I feel. Safe with them on. Another reason is that they were almost $10.00 cheaper than my last company.

3 years ago

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Verified Customer

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Roxanne

I have not had to use these services on an emergency basis - yet (thank goodness). Still, I have found Mobile Help staff to be very responsive when it comes to general maintenance issues. Their staff is quick to contact me and my selected contacts whenever my mobile units are low-charging, non-charging and/or offline: they ask first if I am ok. I like that. Also, their pricing for full services (mobile unit, fall detection, etc) was quite competitive.

3 years ago

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Roberta Andrus

I accidentally pushed the button and all kinds of things happened. I had telephone calls, I explained my mistake, they cancelled the ambulance. A friend arrived at my door, she had been called, was still in her pajamas and had a purse packed for going to the the hospital. I am a little afraid of pushing it again by mistake but know that if I ever needed it help would arrive. Thanks....

3 years ago

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Peggy Henry

Gives a tremendous sense of security. I am a relatively healthy almost 71 year old female living alone. Though I am totally mobile and independent, you never know when a fall can occur or you can become immobile. The mobile help system is very sensitive: my mobile necklace was accidentally triggered when I leaned over the bathroom sink while brushing my teeth. I think the unit hit the sink and it was detected as a fall. I was immediately notified and and questioned to make sure that all was ok. This system also gives my daughter peace of mind as she lives 100 miles away

3 years ago

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Verified Customer

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Nancy

I am grateful for MobileHelp because it gives me peace of mind. When my mother needs help, she is just a push of a button away. They have a very positive attitude when her alarm goes off whether it is a test or because the equipment called in for help. They answer quickly. She does think it is heavy hanging around her neck and does not like the fall device.

3 years ago

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Liz

I like the fact that I feel more secure and that the response time is very quick. I've had a couple of false alarms and you can't cancel once you've pressed the button. I think there's a little bit of a sensitivity issue with the device but I don't have any problems with it other than that. It's half the price of other devices of similar quality and service. I like that I don't have to charge it all the time.

3 years ago

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Verified Customer

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Susan

I like that it keeps me safe. For instance, when I kneel it's difficult to get back up and I feel reassured knowing I have the medical alert pendant with me. When I accidentally set it off I spoke to a person who called and it showed me the device works just fine. I think the device and system is rather expensive, although it does provide valuable services. All in all, I think it could cost less than it does.

3 years ago

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Jean

We have not had to use it in an emergency but we test it frequently because of experiences we had with another company and every time we test it, they respond within matter of seconds. Customer service is excellent. They are efficient. The prices for the device are comfortable and the service is exceptional. If you or a loved ones needs it, you can rely on them.

3 years ago

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Darlene

I feel more confident wearing my device because I don’t have to walk around with my phone in my hand in case I slip and fall. I wear it in my house not just outside. I am satisfied with the weight. It is not heavy so I don’t mind carrying it. The staff is always very professional. I never feel rushed. It is important to me that they understand when I explain something to them.

3 years ago

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Chuck

I highly recommend MobileHelp. They were very efficient when I placed an order. I have ordered from them through the phone and online and both ways there are efficient and professional and thorough. It was delivered in a week as promised even though we are in the middle of a pandemic. Everything arrived and is operating. It was easy to set up. I like that it is cellular. You can call them anytime. We’ve tested is several times and it has worked well. We had a couple of questions and they were very easy to work with and professional.

3 years ago

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Faye

Mobile Help was recommended to me by my system. I replaced another system I had with this system. I am very happy with this system. When they sold me the products, they described all the elements of them. I think they did very well. It works perfectly. They get right online with you and find out about what is going on. I am not in love with the fall sensitivity. I know it is excellent but sometimes I don’t wear it. I have it in my handbag.

3 years ago

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Kristin

I wish the wristband had a watch versus just a button but it hasn’t failed me. I have fallen in the hallway and someone came on the box. It turned out I had broken my ankle in three different places. They were able to get a hold of paramedics. That was extremely helpful. It is doing exactly I need it to. The necklace is way too sensitive but other than that I am very happy.

3 years ago

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Anonymous

Every time I call, everyone has been informative, knowledgeable, helpful, ad friendly. They’ve done everything that can to help me. I think the idea behind it is great. It is for my father. He was worried about falling and that was a safety issue for him since I don’t live with him. When we tested, they stayed on the phone with me to make sure it was working.

3 years ago

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Verified Customer

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Paula

They have the best communication between client and company. The product is beautifully made. The choices with the wearable button, the watches, etc. are wonderful. The video to set up is accurate and simple to understand. (Remember, most customers could be elderly), the customer service is outstanding. Even the sales rep took a personal approach to my momâ€™s needs and shared about his mom.

3 years ago

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Verified Customer

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Nancy Gravley Cedar Park, TX

Excellent Service with excellent follow through, even if you make a mistake, like leaving your monitor in your pants pocket and putting it in the washing machine where it begins to go off, sending a signal that there is a problem. I received notification phone calls, my daughter was notified, and EMTs showed. As embarrassed as I was, I nevertheless was totally impressed with the response to what they considered to be a serious incident. And the monitor still works fine even after going through the wash.

3 years ago

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Verified Customer

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Barbara Alcoa, TN

When I contacted customer service once, they were very nice and answered all my questions. I like that I can wear the device and it looks like a watch and I can put the battery in my purse. I have set off twice in the shower and they called the house to see if I was okay. They were nice. I had to shorten it so it did no hang so low down my body so it didn’t call for help when I did not need it.

3 years ago

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Verified Customer

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Bob Ontario, OR

MobileHelp takes care of their customers. They provide good service and good quality equipment at an affordable price. It is great for my mother. It is easily accessible and not too heavy. They were quick to respond when she dropped her pendant. They called her and found out she was fine and there was no need to call 911. It was very efficient and helped tremendously.

3 years ago

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Verified Customer

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Brenda Tomlin Columbia, SC

Mobile Help provides all of the protection from accidents I was looking for. I am covered at home by the base unit and when away from home by the mobile unit. The neck alarm button is water proof and can be worn in the shower, and will sound an alarm even if I am unable to press the button. There is a wrist button for occasions when I don't want to wear the neck fob. I feel very secure with Mobile Help.

3 years ago

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Connie Central Lake, MI

I bought it for someone and they answered all my question before I even had to ask. Everybody was very courteous and friendly. The product came quickly and it works wonderfully. It is working the way we hoped it would. It went off because the person who was wearing it was on the floor and unable to get up and it alerted me and we were able to get him back in bed. I am very pleased with it.

3 years ago

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Verified Customer

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Anonymous Port Saint Lucie, FL

Well I have two different ones, I have the one that goes around my neck and one that goes round my wrist. I use the one on the wrist at night which I liked very much because it doesn't pull. Sometimes it's annoying around your neck but you're going to get that no matter what you have so I would say I'm very satisfied with both the ones that I have. Once it went off by accident and my daughter answered and told them it had bounced or something.

3 years ago

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Verified Customer

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Paul Mason City, IA

I don't think the volume is high enough on the speakers for elderly people that are hard of hearing. The neck pendant will not hold in place. You can pull them up to the link that you want them to be and they gradually just work down all the time. I had to take my mother's in in order to keep it from getting too long on, so they need to have a little bit better band on their adjustment availability somehow differently than what it is. It seems like every time we've called or if there a question or issue they've been very courteous and they've been very prompt trying to fix it so. I tested it and it works fine, but it has gone on and off a couple times for no apparent reason. Other people have heard my alarm go off and said MobileHelp called to ask if I was okay and they hadn't done anything like pushing the buttons or anything like that.

3 years ago

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Verified Customer

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Tammy

MobileHelp follows up and makes sure that their customers are happy with the product… they're just on top of it. I tested it when I first got it to make sure it was working okay. And I've tested my door lock that has the key inside of it and to make sure it worked and everything works beautifully. I like that the comfort of knowing that it's there if I needed. I don't dislike anything.

3 years ago Edited January 10, 2024

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Verified Customer

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Lawrence Waterford, MI

It works. I feel secure because it is there. They only thing is I wish they would call my granddaughter first rather than the fire department. Everything else is great. I have fallen three times and it makes me feel much better. I don’t have to worry about lying on the floor for six hours like I did before I had it. I would highly recommend them to anybody that feels they need it.

3 years ago

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Verified Customer

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Tina Lagrange, GA

The necklace should have a call answer button instead of just a call button. Other than that we like everything. They were right on the spot when my mother fell and couldn’t get to her phone. She pressed the button around her neck and they called her immediately and when she didn’t answer, they sent the paramedics and contacted me. They are very cordial and helpful.

3 years ago

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Verified Customer

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Trina Boston, MA

Purchased this equipment for my mom, she is 81 years old, and the gentleman that sold me th equipment was very knowledgeable about the product. It seems like the best equipment to get. I like that the mobile device goes with her when she is outside the house. It is a very good device though wish it would stay charger for two days not just 24 hours.

3 years ago

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Verified Customer

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JoAnne Renee Bryant Jacksonville, FL

I called to MobileHelp to cancel my membership due to a job loss. I wasn't going to be able to make the monthly payments. The associate that handled my call advised me that there was another option that I knew nothing about. She processed the "solution", gave me a confirmation number, and I am well pleased with the results. I will definitely refer MobileHelp to friends and family due to the professionalism, and the aid I received on my call! Thank you, MobileHelp.

3 years ago

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Verified Customer

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Andrea Vallejo, CA

I have already recommended mobilehlpe to two people. The customer service is friendly and professional and knew exactly how to solve my problems. I feel more confident walking around going outside knowing if I fall, I pretty much have instant help. The only thing I don’t like is the pendant which kept sending out false alarms so now I use the wrist button but everything else is nice and I am very pleased.

3 years ago

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Verified Customer

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Anonymous Westfield, NJ

The price is better than most and everything covered makes you feel comfortable. They have been very detailed. I feel like if we were to push the button, somebody would actually show up. We have accidentally pushed the buttons and everything worked as it should. Customer helped us with the initial test and explained how it works. They were extremely helpful. Everything seems to be in order.

3 years ago

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Verified Customer

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Sonja

I like that the device is small. The device is for my mother. We got it for her because she fell and was on the floor for eight hours before we found her. The fall detection is an advantage for us. She did accidentally set it off yesterday and my daughter received a notification immediately and was able to check on her within a minute and a half and went through the sequence to notify us it was a false alarm. Customer support is good. They are knowledgeable and not really pushy when I was checking pricing.

3 years ago