Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Janette West Columbia, SC

Used it twice when I fell on the floor and couldn’t get up and once for a vertigo attack. They came and took me to the hospital so it was good. I got prompt service and that is the kind of the support I need.

3 years ago

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Verified Customer

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Louis Harvey, LA

Overall, it is excellent. The distance from the base being one hundred yards is excellent but the bad thing is bringing the base with you when you leave the house. The people are courteous and it works very well.

3 years ago

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Leland Lafayette, IN

Customer support has been very helpful every time I’ve called. They are very cooperative people. They come right on. I have the device around my neck all them time for protection. I am happy with it.

3 years ago

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Verified Customer

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John Auburn, AL

Medical Guardian’s people are very nice and attentive. They did a good job with customer service. It is a comfort to me to have it by my side at all times. I have had no problems with it.

3 years ago

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Verified Customer

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David Wildomar, CA

I like that the button is around my neck. I actually had to use the device when I got stuck on the ground and I couldn’t get my neighbors or friends on the phone so I had the paramedics come get me.

3 years ago

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Verified Customer

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Nan Clearwater, FL

Every day I have a nurse come by and they tell me that this is the best one on the market. It is a nice piece of equipment that gives both you and your family peace of mind. It works beautifully.

3 years ago

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Patricia Ocean View, NJ

I paid for the whole year to help save money but even with the monthly fee, the price is very reasonable. Most people could afford it. It is very easy to use and everybody is willing to help. I am happy with how quick it is.

3 years ago

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Anonymous New Castle, PA

Medical guardian is a little more expensive than others but it works well and they respond really fast. When I talk to somebody, they work with me. It is heavy around my neck and I have to charge it often.

3 years ago

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Anonymous Philadelphia, PA

The band makes me a little but itchy. I am glad I have it. Customer service resolved my problem that I had with the machine, I had been given a defective on or something, in the beginning.

3 years ago

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Verified Customer

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Annette Jay, ME

It took them a little bit longer than I would have liked to answer the machine but they are courteous and the person knows what she is supposed to do and got somebody here as soon as they could so we are happy with it.

3 years ago

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Ronald Shepherdstown, WV

The process for set up and response is not adequate. Had trouble contacting the call center to get information and clarify their response procedure. Sales is not very supportive after the sale and you can't reach tech support from a phone if you have issues after normal business hours which is not acceptable for a 24/7 emergency response unit.

3 years ago

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Shirley Loenser

It could not have been any easier from the consultant who helped me get the correct unit to my situation to the easy setup instructions. Everyone has been pleasant and very helpful.

3 years ago

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Helen

The monitor doesn’t keep a charge very long, that’s the only thing I don’t like. One time I called customer service, the gentleman walked me through it. He seemed very knowledgeable.

3 years ago

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Patricia

So far I am happy with Medical Guardian. It’s worked fine. Their responses have been immediate. We had to drill holes in the plastic so that the wristband fits because my wrist is 5 inches around.

3 years ago

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Verified Customer

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Anonymous

Only thing that I think is that the button should be recessed a little bit to make it a little more difficult to accidentally push the button. I like that it covers most of the 48 stated.

3 years ago

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Verified Customer

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Sophia

I researched a lot of companies and they seemed to be the best. Everything works perfectly when we test it. The gal comes on and it is great. They are patient and answer all my questions.

3 years ago

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Shane Baxter

Customer Service was great! My mom recently fell and she live alone so I started researching medical alert products for her and the families peace of mind. Greg was the company rep. and he did a fantastic job in educating me on the product and assuring me that my mom Jean would be safe wearing Medical Guardians alert pendant!

3 years ago

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Verified Customer

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Gloria Jones

I've had my Medical Guardian about 4 months. I accidentally punched my dial 4 to 5 All I can say is they promptly answered all the calls. I will always have the Medical Guardian. I recommend it to everyone

3 years ago

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Cyrena hileman

Customers reviews online. At&T is not strong in my area. Called to return the device and was told they also use Verizon. Waited for new device,it downloaded right away with Verizon. I rated a 4 star because the rep should have told us about both options

3 years ago

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Verified Customer

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Anonymous Clearwater, FL

Everything works perfectly so far. It's very easy to wear all the time. It’s not that sensitive where you have to be cautious about it. They’ve been very helpful any questions I’ve had.

3 years ago

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Verified Customer

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Anonymous Bothell, WA

They are very attentive and prompt with the response when I pushed the button. I purchased it after the death of my husband for my own safety. I like the knowledge that it is there 24/7.

3 years ago

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Verified Customer

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Dorothy Elkridge, MD

I do like that the blue light lets me know it is working and it’s not without a charge. I tested the device once and it went right through. Customer support has been responsive.

3 years ago

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Gloria Stratford, CT

One of the main reasons we got Medical Guardian is that it has fall detection. I like that there is no additional equipment, it’s all contained in one unit. I would prefer to have a watch band instead of hanging pendant and I think it could be a bit louder and customer support needs so work and could be more responsive but I do feel like the people genuinely care about their customer they just need to follow up.

3 years ago

Reply from Medical Guardian

Hi, Gloria. Thank you for your review. We are glad that you have had a generally good experience thus far. We do not offer fall detection around the wrist, as this tends to increase the frequency of false alarms. If you need anything else, please do not hesitate to reach out. Thank you.

Jul. 6th, 2020

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Anonymous Linden, VA

When it first came, one of the devices, the neck pendant, was not working properly but when I called and explained this, they sent me a new one right away. Customer service was helpful and cooperative. I tested it and they called me back shortly and checked to make sure I was alright.

3 years ago

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Verified Customer

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Maryann Edmond, OK

I got it for my mother. I like that there is an option for a necklace or bracelet. We tested it right after we got it and it was working in all good order. They’ve answered all my questions.

3 years ago

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Anonymous Grass Valley, CA

I’m satisfied with medical guardian. I haven’t had anything I disliked. It works fine. I have no trouble with it. The person who gave me instructions was very nice and clear.

3 years ago

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Nellene Morrow, GA

It’s good knowing I have security if anything happens to me I can smash the button and get help. The magnification of their voice was very good when I tested it the first time, though the second time they answered the phone, they had a very faint voice.

3 years ago

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Verified Customer

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Gerald Faribault, MN

It's the best quality. There's only one device, not three that you have to put all over the whole house. You put it around your neck, which is very easy to do and it's very easy to use.

3 years ago

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Verified Customer

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Linda Fremont, CA

I dislike that I can't have a clip on it that can use to put it on my bra. They have sent me a clip, but it's not the kind I can sue. I tested it when I first got it. They were very easy to work with. I'm very happy with it.

3 years ago

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Norma Evart, MI

Generally I dn't like the idea that I have to charge it every three days and sometimes it will quit on me while I'm out shopping or something. I did use it one time and they were very helpful and it was fast. Their service was excellent at the time I needed help.

3 years ago

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Theresa Clinton, IL

We tested it about a week and a half ago and the girl answered right away so it was very satisfactory. There's nothing that I dislike. It's convenient and very handy. I have the bracelet instead of the necklace so I can take it of at night or anytime I want to but it's still close to me.

3 years ago

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Dolores Fort Mohave, AZ

They let you know when she needs help. We like that we are alerted when my mother falls. I don't like the fact that if she's in the bathroom she can't hear the speaker when she hits the button and they say "Can I help you?" We've used it twice. Once to call the paramedics and one called the daughter.

3 years ago

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Rose Fountain Hills, AZ

Everybody has been very nice and very helpful and I'm glad I chose them. It's a little heavy and I find it hard to not have it swing around under my shirt, but other than that I like it fine.

3 years ago

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Faithlyn Pompano Beach, FL

They were right there to talk to me and explain things to me so I didn't have to wonder what I was working with.I tested it and was surprised because everything went through. I'm very comfortable with it.

3 years ago

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Verified Customer

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Hazel Poplar Bluff, MO

I'm 95 years old and I like the idea that it keeps me from having to have somebody with me all the time. I'm an independent person. I tested it when I got it to see if it works and I feel totally secure with it.

3 years ago

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Sharon Grandstaff York, PA

I've only had the device since April but sometimes the charge only lasts for two+days, always preceded with an event that the unit gets extremely warm to the touch when worn under a blouse. I wear it that way to keep from having the unit swing into furniture every time I bend over for something.r

3 years ago

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Donna Hagerstown, MD

Bc I feel they respond quickly. I have not had to use it thank goodness. But when I had to order another another necklace button they responded quickly and I received it quickly. Also was friendly.

3 years ago

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Carole And Guy Sanford, NC

When I call, everything seems to work out okay. I am satisfied with the way things went. I don’t dislike anything about it. I am glad I have it. I’ve used it a couple of times and it has saved me.

3 years ago

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David Park Ridge, IL

The alert device makes me feel a lot more comfortable with myself. I wear it all day when I am in the house, I live alone. It makes me feel secure. I am happy I have it. If I fall down I can talk to support on my wrist.

3 years ago

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Sandy Potomac, MD

They were very responsive and very knowledgeable and I live in an apartment. I think it's amazing. They told me to check it over so often, so when I pressed it, I had someone within 2 seconds.. I am very very impressed.

3 years ago

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Anonymous Clarksburg, WV

It's a very good device. One time I had to call and they were very supportive. With the necklace, sometimes when you're laying down or leaning over objects, you have to make sure it doesn't catch.

3 years ago

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Tami Newport News, VA

When I talked to the Medical Guardian rep over the phone, they had all the information out there and it was all right answer to all my questions. It's a little over a dollar a day and it's forced that peace of mind.

3 years ago

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Cynthia Cookeville, TN

The answer comes so quickly and if you need them. I did test it and it worked. What I dislike is the fact that it's very touchy so it can go off if you just brush it up against something.

3 years ago

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Thomas Oakhurst, CA

They are attentive and take care of business. I tested it and it didn'tn work. Customer service tlet me know they sent me the wrong device. It doesn't work in my area. Just send me another device. I dislike the size of the big blinking light.

3 years ago

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Marcella Sandy, UT

They were great helping me set up. They just ran over all the details of how to use it and what we might need to do. It's for my mother and I feel comfortable leaving her alone.

3 years ago

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Thomas Moscow, PA

When I ordered it, it's supposed to come with a carrying case so I could wear it on my hips. It didn't have that carrying case but I talked with the customer service rep who first got the thing set up and he said he would mail me one right away. It's been over a month and nothing's happened and I don't think anything's going to happen. One of the things I dislike is the limited range of the device you wear around your neck.

3 years ago

Reply from Medical Guardian

Hi, Thomas. Thank you for your review. We are sorry that you've experienced difficulty in receiving your promised device accessory. We are going to send you a private message to gather account-specific information so that we can investigate this for you. Thank you.

Jun. 5th, 2020

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Mary Douglassville, PA

Well I never had to use it but I accidentally set it off a couple of times and they responded very quickly. They are very alert and any time I call them they are right there. It's a little big, but I guess that's necessary.

3 years ago

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Linda Newton, IL

It's invaluable as far as I'm concerned. I fell the other morning and the paramedics were here within five minutes. Your operators stayed on the phone with me the whole time. It was a fantastic experience that had to happen.

3 years ago

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Janet Norwalk, OH

I do like that the voices are very clear and understandable and it's a comfortable feeling talking to them. After I lost the voice activating part it was shipped to me within 24 hours.

3 years ago

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Anonymous Decatur, AL

When my husband was alive, we had to call because he fell. They sent people out here to help immediately, so it works. They answered promptly when I needed them and they have improved the necklace part.

3 years ago