Name: Medical Guardian
Rating: 4.4

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John Hill

Disappointed that that you system does not alert me to the fact that medical/law enforcement personnel hae been contacted. Inadvertently trigged my unit and was not aware of doing so till the aforementioned were at my front door. Being a new subscriber I did not recognize your calling number when yoHave subsequently taed your calling numbers to my Button so I will immediately recognize any call from you. Would be nice if we were alerted to activation in a manner, other than a phone call. Possible to have the unit flash??

2 years ago Edited January 10, 2024

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John Schantz Portland, OR

They didn't send the warranty information with the box Ôºå who made the whole process confusing for my parents at the end me and then they never sent it to me till about 2 weeks later and I had by that time I didn't even know what to do with it

2 years ago

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Linda Buck Salisbury, NC

Fortunately, I have not had any medical emergencies. I have tested it twice and it was answered quickly and the person answering has been very polite and made sure I was OK.

2 years ago

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Charles Winter Haven, FL

On the occasions we’ve used it, they have performed exactly as I expected. I needed the fire department come and help me. My husband lost his so I think they should replace it but I don’t know what the procedure is.

2 years ago

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Judith Shelby, NC

So far everything is great with both support and the dive. I test to make sure it is working anytime I want. It gives a lot of confidence. It could save my life without hassle.

2 years ago

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Anonymous Covington, VA

I’ve bumped it accidentally a couple of times and they have been very polite and cautious to make sure they know if something is wrong. I feel confident that if I needed help, they would be there.

2 years ago

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Jean Huntsville, AL

So far I have been well pleased. I have the watch. There are no problems with it. Everything went fine when I tested it. Thet were very courteous and knew what they were talking about.

2 years ago

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Rhonda Linn, MO

I am 85 years old and my daughter got it for me. I am glad to have it. I feel safe with it. It flashes blue and I don’t know if that means I have to recharge it but everything has been fine.

2 years ago

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Loretta Mount Solon, VA

A bit heavy for me. I wanted the bracelet because that is what my brother had but that didn’t work out so it is heavy around my neck. I test it every month and they’ve done a good job. The battery doesn’t hold.

2 years ago

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Edmund Ruskin, FL

Someone is there on the other end twenty four hours a day, seven days a week. They are easy to talk to. The person I spoke to spoke slowly and clearly. I was neat that she could tell me how much power I had left.

2 years ago

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Shelley Watsonville, CA

If I have another bad fall, I feel like I am protected. It makes you feel secure. I have a hard time hearing and I had to ask them to speak up, that is the only thing I didn’t like because they were supposed to know.

2 years ago

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Keith Hamilton, GA

Works when I test it. It gives me security because I know my wife has the freedom to go places and not worry if I get in trouble because I can press the button. They are always ready to answer my questions.

2 years ago

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Cynthia Croft Newton, KS

When we ordered the devise, we ordered the fall protection. Some how the sales lady did not put it on the order. This devise was purchased for my 88 year old aunt who already had fallen in the past. She fell again after the devise was purchased and she had the devise on, but since it did not have the fall protection, she laid on her concrete car port for an unknown amount of time with a skull fracture, brain bleed, every rib broken on right side and a broken pelvic bone until her neighbor found her. We thought we had the fall protection, but since the sales lady for this company did not do her job, she laid their and suffered. The company offered us lifetime fall protection, which is nice but not enough for what my aunt went thru, and we asked for it in writing and we still have not received it, so can the whole company be trusted?

2 years ago

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Robert N Post Mantoloking, NJ

The device is a little bit hard to figure out how to exactly wear it. A shirt with a pocket when wearing some kind of covering as a sweater in winter is easy, but in summer with few clothes on it is hard to figure out what to do with it.

2 years ago

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Mark Murphy Pittsburg, CA

Because my dad had just received his devise two weeks earlier and he fell and broke is pelvis. They were great contacting me and staying with him on the device until medics arrived.

2 years ago

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Lloyd East Wenatchee, WA

I've tested my device a few times and it works, but I haven't had to use it for real yet. They always answer the phone when I test it and they say what they said they'd do. I'm very happy with it!

2 years ago

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Linda Macungie, PA

I love having the security knowing that if something happened to me they would contact the EMT's. I tested it when I received the divide and they answered immediately. They were very efficient!

2 years ago

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Lida Reno, NV

I like that it's so convenient and gives me confidence that I can get around the whole day without falling on my face. The only drawback is that I have to charge it, which means I have to take it off.

2 years ago

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Bill Bothell, WA

Their device is easy and quick to use. My husband fell off the steps and after I pushed the button, an ambulance was called here within ten minutes. They are extremely responsive and kind.

2 years ago

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Dianne Lake View, SC

If I press the button and it is not an error, they automatically dispatch someone out. They respond immediately and ask me if I am okay. I like that I can wear it in the shower because it is waterproof.

2 years ago

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Anonymous Aiken, SC

The only criticism I have is I never got a full accounting of what I paid and how much was for the hardware and the service. I’ve tested it several times and works like it is supposed to. It was easy to set up and use. It is sensitive and they are very responsive. It comes in wrist bands or necklaces so you can make adaptable to what you need.

2 years ago

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Anonymous Southport, NC

My daughter got it for me because I fall a lot. I am satisfied with it. I have tested it to make sure it is charged about once a month. I have also used it several time when I have fallen and I can’t get up. Somebody comes on the line and they send somebody out to help me.

2 years ago

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Anonymous Orangeburg, NY

I would prefer it if it were lighter. It is a little cumbersome to wear. I have to be careful because one time I set it off in a restaurant and I didn’t notice so they called the restaurant and the police were there to check on me. They did what they said they would do it was my own stupidity that made the call.

2 years ago

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Agnes Auburn, CA

Happy to have it. I fell down and 911 came and helped me. The ambulance took me to the hospital. It is kind of big so I don’t love wearing it but I have had to use it two times and it has been there for me every time.

2 years ago

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Roland Arden, NC

When I activated the device, they were very helpful. The device is convenient and easy to charge. Sometimes you don’t even notice you have it around your neck. It is easy to access so I am satisfied with it.

2 years ago

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Duane Schofield, WI

It gives me peace of mind knowing that even when I am not in the house my dad has some to call to help. Each time we have tested it, it has been really good. My dad has even accidentally bumped it and it worked. We have it set up so it calls me first.

2 years ago

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Kathy Germantown, MD

Everyone has been helpful. It is easy for my mother to use. It is small though it could be smaller. It could also be a little more affordable because they are on a budget but we see the value of it.

2 years ago

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Robert Saint Michael, MN

I am that this is an option because it gives me peace of mind. It quickly calls for help when I need it.It works as expected. All of our questions have been answered by the company.

2 years ago

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Roberta Lutherville-Timonium, MD

Everyone I’ve spoken to has been very helpful and supportive. They did a great job getting an ambulance for me. I like that it can be out of the way but there when I need it.

2 years ago

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Anonymous Portland, OR

I dislike having to wear it. It's big and for the technology of the time it seems like it's too big. Maybe the technology is starting to show its age. I don't really see what was wrong with the med alert bracelet that I had years and years ago. It says one eight hundred number on it, it's a lot less money too.

2 years ago

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Bill Tucson, AZ

The device is lightweight, it can get wet, the magnet is nice to get off and on for my husband. We had the option if he falls it'll go off automatically without having to push it. Stays charge for quite a while.

2 years ago

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Joann Milwaukee, WI

We had to use it. The device did not work as planned when the signal went off. She hit the button and they were trying to get in touch with her and talking to her but she couldn't hear them because the signal was breaking up. She couldn't understand what they're saying. I got a call on my phone and my phone said spam alert, they left voicemail that said your family member is not responsive we're sending EMT. She was okay but the medical Gaiden box was defective.

2 years ago

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David Williamsport, PA

We seem to have some trouble connecting with the service sometimes. I know my grandfather is hard of hearing so he has difficulty actually hearing through the device with the volume and all the way up.

2 years ago

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Fred Homosassa, FL

What I really like is the security that it gives me. My wife has passed away and I'm here in this house alone and I've already fallen once. That's one of the reasons that my son bought it for me and I'm thankful he did.

2 years ago

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Anonymous Middletown, OH

It’s a little bug around m neck but that doesn’t bother me and I know they are good to respond because I bumped it once in Kroger’s. I feel more secure. It is expensive.

2 years ago

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Terry Fairmont, MN

We have it for my husband who has Parkinson’s so it is relief for us because he is outside a lot. He is very good at wearing and it doesn’t bother him so it must not be too uncomfortable.

2 years ago

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Connie Delmar, DE

I like that you can speak right into the device and they always answer the questions I ask them but one thing was I wasn’t aware you have to charge it and I was walking around without it being charged.

2 years ago

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Annie Joppa, MD

If you need them, they are there. I test it like once a month and I don’t have any problems. They are very friendly and answer all my questions. I don’t like the blue light flashing all the time.

2 years ago

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Paul Piat Bridge City, TX

Always there to answer the call. When my mom stays alone I want her to have her independence and be safe. I love my mom and live 2 hours away, so it’s wonderful knowing she has help if I’m not there.

2 years ago

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Nancy MacAleese Finksburg, MD

So far I haven't had to use it. When I first got it, it went off by itself a few times. I didn't know their phone number the first time and their name didn't appear so I didn't answer and the fire dept came. I now have them programmed into my phone so hope that works and have their number.

2 years ago

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Maria N Stockhausen College Place, WA

Safety and security for our love one. Medical Guardian give us a peace of mind that our love one is being safely care on timely manner. Being far away this is the best option for any elder person.

2 years ago

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Amy Greene Hartford, MI

It saved my mom's life. She fell and broke her hip outside during the winter when it was 4 degrees. She would have frozen to death if she didn't have her Medical Guardian around her neck!

3 years ago

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Gerald Hawley, PA

Recharging is a problem. As the recharger flashes for a long time, maybe all night, it is impossible to leave in the bedroom, where it is taken off at bedtime. So I have to leave it in another room, which means that I must walk to that other room to charge it. (I always forget to leave it in the recharge room, so this is an annoyance.

3 years ago

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Janet Heins Kensington, MD

3 years ago

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Yvette Cloud New Orleans, LA

I purchase the medical alert for my dad that lives alone. I am able to sleep at night knowing if he feels any distress all he have to do is press a button and he will receive the help he needs.

3 years ago

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William Tucson, AZ

I did have one problem with the device I wear around my neck is that broke I out in hives all around my neck because the cord it came with was bothering me, so I decided to take that off and put a little chain wear around my neck and now the hives have just gone away. I would like it if they had representatives around here whom I could talk to.

3 years ago

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Jacob Oakdale, CA

Their customer service is friendly and easy to talk to. The device is easy to wear. My only feedback on it is that I believe there's fall detection on it and I'm not sure how hard is that device is supposed to fall for it to work. I've tried testing is and I haven't been able to get the fall detector to work.

3 years ago

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Corine Chico, CA

I haven't had to use the device, but I set it off twice while I was wearing it around my neck and I leaned into something really hard when pressed the device up against my chest and I got somebody on the phone right away asking me if I was okay--that reassured me that it really works. I don't like it hanging around my neck.

3 years ago

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Barney North Babylon, NY

It looks good and it's easy to charge. When I first got it, I tested it, and they responded quickly and asked me questions right through the device and other than that I never had to use it. Every time I call, someone's been responsive and answered my questions.

3 years ago

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Rusel Edmonds, WA

We haven't had any experience with any problems so everything is fine. I just charge it every two or three days and I haven't had to use it, which is good. One time, I threw it on the bed and I got a call right away.

3 years ago