Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Dixie Saint Paul, MN

I would recommend Medical Guardian to anyone with a difficulty in health. The necklace is fine except that it sometimes bumps into things and the alarm gets set off and I have emergency contact with the staff.

3 years ago

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Laverne Chicago, IL

I like that it's a protection for me and that I can use it for falls or whatever. The only complaint I have is that it goes off too fast. It doesn't even have to hit the ground and the machine makes an alert but I can press it and just continue, but the other thing that I could use is a new grip that ties in the back of your neck to hold the string. That fell apart right away so I just had to make a knot. Other than that, it's been perfect.

3 years ago

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Joyce Danbury, CT

Medical Guardian gives me security, I feel fine with it. The quality seems fine. I've never used it, but I have tested it when I accidentally hit the button and they answered immediately.

3 years ago

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Dorothy Superior, NE

Well actually you know when I press the button to test it it goes through and you know I can hear everything really good and your person in the other end seems to know who I am.

3 years ago

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Elaine Calumet City, IL

I can't say that I dislike anything I just love it. I feel very secure with it I mean its just great. When I tested it, it worked fantastic. The response was almost immediate.

3 years ago

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Robert San Rafael, CA

I just like the way that it will alert people. I like it that if I fell and knocked myself unconscious the impact or the acceleration would also call headquarters and tell them to give me help.

3 years ago

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Carolyn Marbury Arlington, TN

Two separate times my button went off and I was not called to see if I needed help. They called my daughter in NYC instead even though my daughter who lives 1 mile from me was supposed to be called first. They sent ambulance before my daughter in NYC was called. They did not call me first and I had my phone with me as I always keep my phone nearby. Three times I have talked to someone in the office about this issue that keeps happening. They just check monitor and say it’s ok. The last time it went off the monitor said 3 times call in progress and then stopped, but no one came on and asked me if I needed help and a few minutes later my daughter in NYC called me to see I was ok and I said yes and she said they had called her and had an ambulance on the way and it arrived a few minutes later. The last person I talked to about this said maybe the person monitoring did not have her headset on. There is no excuse for that. If this happens again I will cancel and go somewhere else.

3 years ago

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Arlene V. Arcara Tuckerton, NJ

Satisfied with service so far and have had good response when testing the device or accidently activating it. Question why blue signal comes on and off intermittently. Don't recall it doing so when initially began using it. Not satisifed with why this is doing so when I questioned one of the responders. Otherwise all is good.

3 years ago

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Carol Palmdale, CA

In general they are very good. I am very happy with the service. I get good response times. The only problem I have with it involved getting used to it more. It seems to be very sensitive so I am learning to be more careful.

3 years ago

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Shirley Granada Hills, CA

My mom is the one who wears it and we like the sense of security it provides for her. They are very quick to respond. She is hard of hearing so it can be a little difficult for. It would be nice if there was a Bluetooth connection for her hearing aid, that would be really helpful.

3 years ago

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Anonymous Longview, TX

Customer support has been great and the cost works for a family and that was a huge factor in our decision and it still meets her needs because she doesn’t have internet coverage.

3 years ago

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Frederick Mechanicsville, MD

According the maintenance book it is supposed to last fived days on a charge it really doesn’t last more than three days that is my issue. I like that I am instant contact with a person to get me help.

3 years ago

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Roger Mapleton, UT

The medical alert device is good. I've been lucky that I havent really had to use it. One night, I rolled over and laid on it and they called me and asked me if I was alright.

3 years ago

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Sue Pensacola, FL

Medical Guardian has given me a greater sense of security since I live by myself and have health problems. I feel protected. It has done everything they promised. The people respond when I test my device each month.

3 years ago

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Lorna Worthington, MN

Well it's a little bit heavy, it gets in the way sometimes. I have tested it in my bra and stuff and then its not so bad, the cord is a little bit long on it for me, it'll be okay for taller people. It went off accidentally when I bent over that chair or something and I accidentally hit the button.

3 years ago

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Richard West Point, GA

One of my cats knocked it off my nightstand and they called within two to three seconds. The response time was good. I am satisfied. I wish I had before my wife passed because I could have called 911 faster.

3 years ago

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Sandra San Antonio, TX

Without hesitation, they were there when I used the device. I’ve tested it a couple of times and the response is always good. I love knowing I can get help immediately. I feel safer.

3 years ago

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Bessie Moscow, PA

Within a minute they answered. It was fast. One time it went off by mistake and they sent the ambulance. They were ready to take me to the hospital. I do wish there was a key in a box outside.

3 years ago

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Anonymous Fort Wayne, IN

Its comforting for me to have service at my finger tips. I like that it is lightweight but I don’t like the cord around my neck. It would be perfect if it was a ribbon. It works fine. The person was nice and competent. If I ever really needed it, whoever answered would do their best to help me.

3 years ago

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Diane Clearwater, FL

Whenever we contact medical guardian, they have been so helpful. We got it for my mother in law. We like it. It was really easy to get. Testing it was fine. It is worth the money.

3 years ago

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Linda West Bend, WI

It could be a little cheaper but there isn’t anything else I dislike. They respond quickly and their responses were accurate and helpful. It is small and easy to carry around. I like that there is GPS.

3 years ago

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Terry Deer Lodge, MT

Medical Guardian was a Christmas present from my family. I like that it is readily available. I don’t like it when I accidentally hit the button and it goes off but if I do somebody always comes on and asks if I am okay.

3 years ago

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John Masonic Home, KY

So far I like it for my father because it is convenient. It was real quick when we tested the button. They were friendly and answered all my questions. As far as I am concerned it is the best product.

3 years ago

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Anonymous Belton, MO

It's been great. The voice is crystal clear. Once when I hit the button while putting away the dished, they contacted me and asked if everything was okay. It is very responsive.

3 years ago

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Jill Mount Horeb, WI

Having medical guardian makes my family comfortable. If I would fall, I would be able to get some help. The response time is good. They responded very shortly which I appreciate.

3 years ago

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Peter Bokeelia, FL

I like that it works independently and it does not rely on some base unit in the house and I like that I can wear it in the shower but I dislike the charging base, it does not make good contact.

3 years ago

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Merna Orlando, FL

It's nice to know that people care and someone is always there. I am happy with the medical alert device except the cord’s magnetic connection kept coming loose and I have to charge it often but it works very well.

3 years ago

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Anonymous Clarksville, TN

I like everything about the device. I accidentally turned it on one day and they responded right away, so I feel that their service is good. I like having the sense of security it gives.

3 years ago

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Jean Rockville, MD

I feel very secure using their medical alert device. I originally had difficulty with the connection during testing, but they were able to fix that and handle my request well.

3 years ago

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Anonymous Cooksville, IL

I like the fact that it makes me feel more safe having it. I dislike that it goes off easily because it's very sensitive. Their customer support is very excellent and I'm very satisfied with them. It's a little expensive, but they're very trustworthy.

3 years ago

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Anonymous Easton, PA

I really like that you can wear this device around your neck rather than on your arm. You can also take their device in the shower. When you test it, they immediately answer and are patient with you.

3 years ago

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Julie Fulop Cleveland, OH

I have not yet had to use them for a medical situation. However I have bumped my wrist bracelet quite a few times and they have answered and have always been very pleasant and kind and helpful and I appreciate that

3 years ago

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Mary Heflin, AL

You can wear this device around your neck, but it gets too heavy and in the way when you bend over because it jerks on your neck. Whenever I've tested the device they're very prompt to answer. So far, I've been very pleased with it.

3 years ago

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Gloria Johnstown, OH

It gives us peace of mind knowing my mother in law has help if she needs it through her medical alert device. We haven't had any problems with it during testing. I did notice however that it takes a long time to get the call through to someone which is kind of concerning. Every time we've called customer service they've been very good to us.

3 years ago

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Joan East Hartford, CT

The device seems very simple because all you do is press the button and someone is there to talk to you. We tested it once and within 15 seconds someone else was on the phone asking what you needed. We haven't had any issues with it so far and we're very happy with it.

3 years ago

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Geraldine Waterford, CT

There is nothing I dislike about medical guardian. I like that I don’t feel alone. It is loud and very convenient. The response was immediate. I would definitely recommend it to all my friends.

3 years ago

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Lorraine Danvers, MA

It seems fine. The one thing I don’t like is the thing you put around your neck is much to long if you’re not very tall. It goes down to my belly. That is my biggest complaint. I like it much better than the other one I had before. This one is more compact.

3 years ago

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Reid Wafrock Pacolet, SC

Device and service working well. My only complaint is the billing department double bills me every month and I have to dispute the charge through my credit card company. I have spoken with MG customer service but the issue has not been resolved.

3 years ago

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Arlene B. Flynn Casselberry, FL

Seems to all work fine, and package was complete. Only question I have is info. stated battery could last a charge up to 5 days. But after 3 days i am told it needs recharging.

3 years ago

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Inez

I like the fact that it gives you the option to either wear it as a pendant or a watch. You can plug the system into the wall and it doesn't take up a lot of space. When we tested the device, it was easy to use and figure out.

3 years ago

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Donald

This device saved my life. The first time I used it, I had a stroke and called them. The fire department came and helped me. They stayed on the line with me until I got the help I needed.

3 years ago

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Elizabeth

I checked the device today and it works beautifully. Once I fell and hit the button and they called very promptly to make sure I was okay. I feel much safer with their medical alert device.

3 years ago

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Margaret

If I need them, they are there when I call. I can notify somebody to come and help me if I need it. I accidentally had it in my pocket instead of around my neck and when I bent over, it dialed the alert and they called me and I told them. I have already recommended it to my sister and she bought it.

3 years ago

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Sandy

It’s worthy I think. It’s good. I wear it all the time except at night because I know I will probably set it off if I roll over it so I hand it on my door knob where it is within reach.

3 years ago

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NAOMI POWELL

The ease in which to use the unit on a daily basis. Not having to be concerned about charging every day is a huge plus. Although the unit is a bit heavy for all day use. The strap is very comfortable

3 years ago

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Frances

Thank the lord we were able to procure it in time to make my mother’s life a little easier. It works. My mother fell and she pushed the button and that brought the EMTs to the house. I am very pleased with the service.

3 years ago

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Ronald

You have the choice between bracelet and necklace, I like that and that they are immediate with their response time. Every time I test it, they were right on. They are so competent. I am very impressed with the product.

3 years ago

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Joan

I know that if I fall someplace that it is no big deal. I know I’ll be okay and that somebody will be here. I feel protected. I have had false alarms and it worked great. They assured me it was okay.

3 years ago

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Madeline

It was BestCompany's #1rated. Excellent service. I made an initial call for information.I later called back to order and was able to speak with the same representative. So far they have exceeded my expectations.

3 years ago

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Mary

With the medical alert device around my neck I feel safer. It is very convenient to use in case I fall. The only time I used it was when went down the stairs to the basement to do laundry.

3 years ago