Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Barbara Fayetteville, AR

Professional and to the point and were interested in what I needed. I like that the product gives me security. I tested it and it was anchored right away and the test was working. It's easy to keep up with.

1 year ago

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Verified Customer

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Daniel San Diego, CA

Everybody I've talked to on the phone has been very helpful and very educated about my needs. I'm very happy with the device. The customer service has been really terrific and I would definitely recommend medical guardian.

1 year ago

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Verified Customer

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Letha Kisselbach Roodhouse, IL

Their representatives are not very nice on the phone once you get the device. The only reason I rated 3 was because of Jonathan who helped me and replaced my defective product. But when I called and asked to talk to him like he told me to he never called me back to see what I wanted. Don't know if the girl didn't give him my message or he just didn't want to answer. The women who answer are really grouchy if you ask for someone. They tell you they can take care if it. My other company had much nicer reps but you speak into the device. Otherwise I wouldn't have changed.

1 year ago

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John D Edwards Wilmette, IL

The device itself is easy to get used to wearing. It needs to be charged evert 3-5 days which is no problem. When testing the device by pressing the button, a representative answers quickly and courteously.

1 year ago

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Verified Customer

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Josephine A. Miller Tulsa, OK

The only thing I'd change is that the volume of the speaker on the unit is a bit low for folks with some hearing loss. Easy to get started with the plan, quick delivery, clear instruction and the product is as described.

1 year ago

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Dennis McNicholas Anderson, CA

It has been there in the background waiting for me to call them. The original test went great. I have not needed the full service yet. And I hope I don't either. But I know they are there

1 year ago

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Verified Customer

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Pamela Gerrior Billerica, MA

This is for my sister that lives 2 hours away from me. It gives me peace of mind to know that she is ok. I like the app but it only updates every hour so I have to wait for the next location report. Also, the GPS isn't very accurate so I have to guess where she might be if she leaves the house.

1 year ago

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Melanie D. Blair Yulee, FL

When I signed up, I specifically asked for fall detection. I pushed the button after a fall. The monitoring service said it was working and would have the main office call next business day. Same thing after fall 2. After fall 3, I called customer service and they said I didn't have fall detection and I paid the yearly fee. They tell me I 'should' have it now

1 year ago

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Anonymous Dearborn, MI

It's there all the time for me. Once I had fallen down the basement stairs and was bleeding, and I pushed the button and they took care of me. So far so good. They are trustworthy.

1 year ago

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Pamela San Diego, CA

The people I've worked with on the phone have been very nice and helpful. The tests have worked fine. It is supposed to be waterproof, but I accidentally activated it in the shower. What's important about it is that if something happens to me with nobody else around it is quicker to call nine one one than to use medical guardian. Medical guardian seems to go through processes that take a while even when it's for something really serious. Medical guardian would not be fast enough.

1 year ago

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Neal Scottsboro, AL

When I exercise at the gym I'm afraid I'm going to smash it accidentally, but I haven't used it yet so I guess that's a good thing. I try to charge it everyday and so it would be nice if there was a way can tell how much it charge it has on it.

1 year ago

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Verified Customer

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Betty Rayle, GA

I feel like its safety device for me. I haven't had to use it but pushed the button on accident one day and didn't realize it and they called me to see if it was wrong. I think I'm safer with it.

1 year ago

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Vernice Holton, IN

I was sent paperwork to register it and I'm not real sure what it was all about. I felt like we did all that on the phone. They do answer all the questions and when I asked to switch to something more younger looking they were willing to do that, but its a whole other system to set up. This on is very ugly and bad and pulling all the time.

1 year ago

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Judy Madrid, IA

If you call them with a question normally they tell you right away what you want to know. I've tested the device and they've always been there right away to ask what the problem is and verified it's me.

1 year ago

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Verified Customer

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Don Paragould, AR

It's always with me and I can always tell it's working cause it blinks. I set it off by mistake and they were right there. It is very easy to recharge, doesn't take very long to recharge and so far it's done well.

1 year ago

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Verified Customer

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Earlene Phenix City, AL

Everything was easy to set up and the replacement guarantee was cheap and affordable. Eeverything has been easy so far. I've tested it and everything works just fine. I trust the device. I like the way they respond already.

1 year ago

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Verified Customer

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Anonymous Lakeland, FL

It gives me peace of mind. I tested it when I first got it. They were responsive when I asked them if it was working. I liked the versatility of being able to use it on my wrist.

1 year ago

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Verified Customer

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Rhonda And Eleanor Hewlett, NY

I like it's not plugged in to the internet and that it was easy to set up. I haven't had to used it yet, but my testing of it it seemed to go well because they came on the line right right away.

1 year ago

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Verified Customer

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R Whigham, GA

It was very easy and I got all the information I needed. The person I spoke to was very, very good with the information and told me everything about it. I tested it a few days ago and it worked perfectly.

1 year ago

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Verified Customer

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Barbara And Keith Oakesdale, WA

So far very good. They've always answered our questions we had. There's no problem. Everything's almost wonderful, just that my husband has trouble getting his watch on and off sometimes, but that's fine.

1 year ago

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Verified Customer

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Mary Cary, NC

They've been very good. I tested it by pushing the button and someone answered right away. I like that it automatically goes off If I fall. I do not have to push a button to make it contact somebody.

1 year ago

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David Independence, KS

I like to have the peace of mind that my dad is okay at all times because he will get the help that he need when any time that he needs it. We have tested it and it everything worked out just fine and connected just fine. They answered all my questions and helped me get the right coverage that I needed for my Dad.

1 year ago

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M Woodland, CA

The only thing I would appreciate is if the unit was a little bit smaller. I tested it when I started using it and I got an immediate response from someone who I could understand and who was very helpful. Makes me feel safe.

1 year ago

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Verified Customer

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John Grand Rapids, MI

I feel safe. As far as I know it works just fine. In fact I misplaced it in my apartment and they were able to send me a tone so I could locate it. Just makes a guy like me, who's a fall risk, it makes me feel so safe.

1 year ago

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Verified Customer

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Jean M

It's having security. knowing if I fall someone will be there. They were very quick and responsive and told me how things would work and they did. I had no problem activating it and felt safe in the matter of few days.

1 year ago

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Verified Customer

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Rebecca Camden, IN

I dislike that I'm supposed to have a pendant that they can speak to me through. I have to go all the way into the other room to the machine to be able to talk to them when the button is pressed. I accidentally hit it a couple of times and they've been they they been right on top of calling me back but is supposed to be a call back through the pendant and that doesn't happen.

1 year ago

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Verified Customer

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Laura Port Orange, FL

The device has done everything that it was advertised to do and I feel very comfortable with it. I tested it to make sure that it was working right and everything was great. My medical alert device is my lifesaver.

1 year ago

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Verified Customer

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Margaret Kurz

The customer service team has been very responsive, but unfortunately when we needed it most, the system failed. I fell and got a compression fracture and when I push the button it did not work. I will score lower except that customer service has been very helpful and sending me a new unit, but now I like the trust I was hoping to gain from having this system in place

2 years ago

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Verified Customer

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Arthur D Salmon

Purchase was for my mother. We've only tested it once but the contact we spoke to was very pleasant. I received a message last week that the battery was running low which was VERY helpful!

2 years ago

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Verified Customer

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Donna J Blaxton

The fast response is phenomenal. The devices are comfortable and lightweight. My daughter is pleased that that I purchased this equipment. Her peace of mind as well mine is well worth it. Thank you.

2 years ago

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Johnnie Kirby

The protection part is good but the lanyard broke and I had to take it off altogether. The unit is fine except for the lanyard breaking. I would still be likely to recommend them.

2 years ago

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Verified Customer

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Dianne

My husband recently passed away so it feels good to have medical guardian. I use it all the time. It has been a comfort. It is helpful if I fall. My children are comfortable knowing I have it.

2 years ago

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Verified Customer

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Karen

They’re right there when it goes off. It has gone off a couple of times and they call within milliseconds. I test it at least once a month. I wear it all the time around my neck.

2 years ago

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Anonymous

Nobody told me how to turn it off so it kept buzzing. It took me a half an hour to figure it our. They are pretty fast to answer when I call then. I had fallen in my bathroom and it my head on the shower door and they called my daughter and my friends. It was good but it didn’t detect my fall the way it was supposed to.

2 years ago

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Barbara

I like all of it. I like that there is a lock box with a spare key for an emergency. The gentleman I spoke to walked me through it. It was very helpful. He explained everything and was very patient with my questions.

2 years ago

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Spencer

When I push the button it is active immediately and whoever is on the line is extremely helpful and kind. They always stay on the line. They did send me the wrong device and the one I have right now does not activate when I fall and have a seizure. They sent me the necklace and I was supposed to get the wrist band for epilepsy.

2 years ago

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Janet Boone, NC

I always know that I can get help using it. I don't get out of bed very easily so I know I can get help and that it'll first call my daughter and she would know how seriously I needed help or else it will go to 911 so I appreciate that.

2 years ago

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Mary Glen Allen, VA

If I should fall and get hurt even in the garage or outside, I can send for someone to come get me. It is the best. The woman I talked with was very helpful and pleasant to talk to. She explained things really well.

2 years ago

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Verified Customer

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Dave Zastrow Waterloo, WI

Love the concept and the response. After wearing the wristband a while it has been falling off. I don't like the clip on the response unit so I tend to stick in my pocket. Am afraid I will loose it for forget where I put it.

2 years ago

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Verified Customer

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Dan Lake Worth, FL

I gave two of them, one to my sister and one to my girlfriend because I liked it so much. They do what they say they were going to do. I just tested it, and the time I tested it they were very responsive. Convenient

2 years ago

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Ruth Rogers, AR

I like the confidence it gives me that there's somebody at the end of the button to help my wife when we need it. We tested it two or three times now and they always answered very quickly and they wanna make sure who is on the phone so its very clear and very reassuring.

2 years ago

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Charles Apache Junction, AZ

It saved my life about two weeks ago. I fell down out of bed and managed to get my bracelet down and get the ambulance there. Sometimes I have difficulty on trying to hook it up, secure it.

2 years ago

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Mary Freeport, FL

The only problem I had with it I dropped it one time I can't remember what I was doing really why I dropped it and it went off it alarmed and they called me within thirty seconds after I dropped it. Other than that I've really not had any any experiences with it because I've not had to use it.

2 years ago

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Betty Conroe, TX

I was unhappy the one time I hit the button accidentally and they didn’t have my number to tell me the ambulance was coming. They told me so I gave it to them and everything has been fine since then. I have recommended them to friends and family.

2 years ago

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Wendell Folsom, CA

I am concerned about the transfer from 3G to 5G and how that is going to affect the device. I heard on the news it might interfere with the service. I did test it recently and the customer service rep was helpful. It was pretty straightforward. I feel secure when I have it on.

2 years ago

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Charlotte Richmond, VA

Sometimes it gets stuck on my sweater and I had to get used to it. I don’t dislike it. I used it to get help when I fell in my hall and hit my head on the ground and I couldn’t get up. They were here very quickly.

2 years ago

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Estelle Salem, NH

I am satisfied with the service. I like it because my family doesn’t have to worry about me being okay. I don’t mind wearing except I push the button by mistake. They always come when I ask them to.

2 years ago

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Robin Alamo, CA

They’ve been wonderful. I keep dropping it and sometimes it goes off and it seems to be working okay. They are helpful. I feel comfortable knowing I have access to help in an emergency.

2 years ago

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Michael Rocky River, OH

Peace of mind knowing if something happens there is backup in place. I’ve tested it once or twice and everything seemed to go well. The person was on the other end was professional. It’s nice.

2 years ago

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Joann Alto, GA

It is heavier than I thought it would be around my neck but I am satisfied with it and I don’t dislike it. The man who called me back is very nice and was concerned about me.

2 years ago