Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Betty Port Huron, MI

I used it once by mistake and they were very quick to respond. I wish the monitor was on the pendant around my neck because I pushed it by accident. Other than that I'm well satisfied with it.

4 years ago

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Verified Customer

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Anonymous Blue Springs, MO

When I test it they are very punctual and they always ask if I need help. I also have been able to test it when traveling. I've never had to use it but I wear it every day and it give me comfort.

4 years ago

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Verified Customer

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Glenn Lenoir, NC

I like that it gives me a peace of mind knowing that if something happened to my mom she could get help quickly. When I tested it I got a response right away. I would recommend Medical Guardian to a friend.

4 years ago

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Verified Customer

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Richard Carriere, MS

Customer service is very knowledgeable of the system and ready to help with any problems or issues that come up. I always have the medical device with me and would recommend it to friends.

4 years ago

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Verified Customer

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Anonymous Holt, MI

I like the fact that I can take it with me wherever I go and know that I'm covered if I fall. I do test it on a regular basis as per their instructions and the operator responds fairly quickly.

4 years ago

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Verified Customer

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Sherry Brookline, MO

I live alone now and I depend on it because if I should fall or something would happen I could get the help I would be needing. I'm comforted by the fact that I can trust Medical Guardian and know that I will have help available. Also, should somebody come and break in or something I would have that as additional way to alert that I needed help.

4 years ago

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Verified Customer

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Roy Getzville, NY

I wear the necklace all the time and I appreciate the fact that there's a necklace or a hand bracelet. I accidentally turned it on once and I was called right away which was very good. I would recommend it to friends.

4 years ago

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Gwen Rocklin, CA

My mom feels that wearing it is not prohibitive at all. We've done tests and that have been fine and they responded quickly. Then my mom has bumped it a couple times and it's gone off. When that happened they always respond very quickly and were very polite as they checked to make sure she was okay.

4 years ago

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Dianne Geneseo, NY

We tested it several times. I had to use it right after we got it. My husband fell out of bed and couldn't get up and I think we used it twice then. The times we have put it on the charger, it hasn't charged right away. I think it's a lot of money, but it's worth it to give us a satisfaction that we know that we can be helped.

4 years ago

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Verified Customer

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Marian Grand Rapids, MI

I think their directions in using it was very helpful. I tested it and the call was answered in the way it should have been. I've had no reason to use it again, I think I understand it very well.

4 years ago

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Barbara Port Orange, FL

Medical Guardian is always there. They're courteous and professional. I tested it once by mistake one day and they were very concerned and very professional. I felt very very safe using them.

4 years ago

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Verified Customer

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Ruth Delray Beach, FL

I don't like that I have to carry the big monitor around with me if I go someplace away from my house. I feel comfortable with it. Medical Guardian answered my questions when I called.

4 years ago

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Verified Customer

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Donna

After I fell and ended up in the hospital we decided on using Medical Guardian and so far I'm proud of it. I've already been in touch with the tech support launch and the customer service was good.

4 years ago

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Verified Customer

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Elsie

I called customer service because something wrong with with the device. In three days they got back to me and had it fixed. I like just knowing that it's there if I ever need it.

4 years ago

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Verified Customer

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Iris

I makes me feel safe. I've never had to use it but so far I've been very happy with it. The features were explained to me and because of that I was able to find something that would be a good fit for me.

4 years ago

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Verified Customer

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Dorothy Dowagiac, MI

I like the device but have had issues with the fall button. When I tested it worked as long as it landed on solid floor. But, my mother has fallen three times and each time it has not gone off.

4 years ago

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Verified Customer

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Cheryl Luling, LA

The device has been fully functional and reliable so we're satisfied with the product. We used it one time in an emergency and it worked flawlessly because they called immediately.

4 years ago

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Verified Customer

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Ross Crescent City, FL

The customer service is very knowledgeable and polite. I like the feeling of being safe with it on. It works when I test it once a month. I would recommend Medical Guardian to a friend.

4 years ago

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Verified Customer

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Judith Portage, MI

Their support is there when you need it. I called when I fell and they came right away. So, Medical Guardian did their thing and their service was great. I don't like the lanyard because it's black and you can't wear any jewelry or anything else with it. It always sticks out like a sore thumb when you wear it around your neck.

4 years ago

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Verified Customer

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Marnee Saint Clair Shores, MI

Customer support is wonderful. Everybody's very pleasant and professional and I appreciate that. When I call there is not a long wait. I just wish it worked further distances.

4 years ago

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Barbara Minnesota City, MN

I feel a lot safer with the device around my neck because we have a very large yard that is not the level and I have fallen several times. Now I feel better about walking around because of this medical alert. I'm happy with it and I will continue to use it. The customer service is very nice and understanding.

4 years ago

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Verified Customer

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Margaret

I have had a couple of problems. I am very satisfied with the wrist one, my only problem with that one is the straps slides, but the lanyard I kept setting off. Overall it works fine and it has been a reassurance for my family.

4 years ago

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Verified Customer

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Caroline

Medical Guardian is very trustworthy and gives me peace of mind. Customer service is good, when I called, the lady walked me through every detail. The product is good. It is easy to use for me. I highly recommend it.

4 years ago

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Verified Customer

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Nola

When I call, they are there, so it works. I used it this past Sunday when I hit my head and they got here quickly. I've only used it 3 or 4 times and I have gotten great results.

4 years ago

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Verified Customer

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Anonymous

It is a wonderful tool for all of us that are either handicapped or live alone. I wear the watch and I have no dislikes. It has gone off and people call and ask if I am okay even when it was just an error.

4 years ago

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Carloyn

It doesn't connect as fast as I thought it. Everybody who I've talked to has been very kind and understanding once I get connected. My grandson pushed the button once and they answered and were very courteous and understanding about it.

4 years ago

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Verified Customer

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Evelyn

They are always there, I hit the button accidentally one time and I didn't realize it and somebody came on and it was good. I'm happy I have it and the security it gives me since I live alone.

4 years ago

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Verified Customer

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Elisabeth

I like that I can wear it in the shower and when I tested it, the response was quick. Any time I have a question, they are able to answer it right away and if not, they get back to me.

4 years ago

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Verified Customer

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Carlene

I like everything and I haven't had a problem. I used it once when I fell and they came and woke up my daughter. They always answer so it's great. I have seen them 10 dollars cheaper.

4 years ago

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Verified Customer

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Norma

We tested it about 2 or 3 weeks ago and it was a little hard for me to press the device but I think it is necessary to have so we're happy with it and it is satisfactory. I feel safe.

4 years ago

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Verified Customer

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Edward Elk Grove, CA

Responses were quicker than I thought; I like the response time. When I test it, it takes about 15 to 20 seconds before an operator answers. Their customer service is very knowledgeable.

4 years ago

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Verified Customer

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Barbara New Port Richey, FL

Twice already I have used it and I got good help. The only thing I don't like is that it only works downstairs and not upstairs. Also I've tested it two or three times and they did not answer too fast the last time.

4 years ago

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Verified Customer

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Marjorie Peoria, AZ

It is very hot here in Arizona and the straps are plastic so it's very hard to wear in the heat. It also needs a better attachment. When I tested it, they came on right away and told me it was working fine. The one time I talked to customer support, they were right there and very helpful.

4 years ago

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Verified Customer

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Barbara

It's always handy. Thank goodness I haven't needed it much, but one time I was buttoning my coat and I pushed too hard and it alerted them and they called my family and it was all fine.

4 years ago

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Verified Customer

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Jan Mesa, AZ

I did test it just to see if somebody was at the other end and sure enough they answered pretty quick. Every time we've called to ask a question or something they're always right there to help.

4 years ago

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Anonymous Montrose, MI

I accidentally hit it and they just called back and asked me about it and I told them it was an accident. I would like a method of having a way to take the speaker with me when I go outside rather than just push the button.

4 years ago

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Verified Customer

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Mary Franklin, WI

I was working in the kitchen and I brushed up against the counter top and I heard this voice and realizedd that I had set it off accidentally so I assured them that I was okay. It's very easy to talk to and explain things.

4 years ago

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Verified Customer

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Margaret Urbana, IL

I like that if I have problems, I can get ahold of somebody right away. Customer service was very helpful. They answered my questions that I had and I enjoyed talking to them.

4 years ago

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Verified Customer

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Thomas Oakman, AL

My father in law fell down and he pressed the utton and they answered. It was pretty straightforward.They've done everything they said they were going to do and when they said they were going to do it.

4 years ago

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Verified Customer

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David Rockford, IL

We've used it a couple of times and there is no complaint. They're right here when you need them. Sometimes the power is out and you have to be careful to know how to reset it. We got trouble because we had to reset but otherwise there's no complaints, it works really good.

4 years ago

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Verified Customer

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Roman

So far so good . I cannot see much about the product because we have not had to use it in an emergency situation all that we''re doing now is to have it on standby in case something happens

4 years ago

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Verified Customer

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Jessica Jones

Excellent service, easy setup, easy to use. The button was actually used a few times & everything worked perfectly & professionally. The Customer Service people were very kind & caring.ectly

4 years ago

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Margene Grisez

They are very quick to respond. I haven''t had to use this product yet so I can''t say any more about it than I actually know. I did accidentally push the button once and that is how I know they are quick to respond

4 years ago

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Ida Vincennes, IN

The only thing I don't like is I can't get more than one bar so it takes a while before you can answer the call. The only thing we've had to do so far is test it and it hasn't failed or anything. They've done pretty good to get answers to my questions and stuff.

4 years ago

Reply from Medical Guardian

Hi Ida! It sounds like the coverage in your area may not be optimal for your current unit since you are getting delayed responses. We wanted to let you know that you we have a landline-based unit as well which doesn't depend on cellular signal. This unit would be more reliable for you in terms of a home-based unit. If you're interested, please let us know via Live Chat on , via email at , or phone at (800) 313-1191. Thank you!

Jun. 26th, 2019

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Verified Customer

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Dorothy

We test it once a month and they respond immediately when I push the button to test it. We tried another medical device and we had to send it back twice because it wouldn't stay charged.

4 years ago

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James Daytona Beach, FL

It's easy and simple to use. The necklace is kind of heavy to wear around your neck and I dislike that. When I tested it I had no problem. The operator answered my call almost immediately.

4 years ago

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Anonymous Olympia, WA

The device itself is small and works well. We tested it about three weeks ago and it worked. They were very friendly. They seem to be U.S. based and local. Overall, the customer service has been excellent.

4 years ago

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Anita Brandon, MS

I feel like it is reliable. I have had occasions that it has alerted them when I accidentally bumped it and it let me know it would alert if I needed it. Customer service is very knowledgeable and answered my questions.

4 years ago

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Greg

I was very pleased with the device and the customer service they gave us. They were very helpful and explained everything to me very well. He walked us through setting everything up. I know the device works because we had a power outage and it let us know there was one.

4 years ago

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Vicky

Customer support was very friendly and courteous. I've tested the device and it went through okay and I haven't had any problems. I like the comfort of knowing if I need help, I can get it.

4 years ago