Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Nancy

I don't like the fact that I have to recharge it everyday but other than that I love it. I do feel it is too expensive and customer service calls too often but they are very nice when I call them.

4 years ago

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Verified Customer

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Bernyce

I haven't had it long but I like the idea of having it because I live alone. I tested it when I first got it and it was fine. The people are cordial and talk to you. The company seems fine.

4 years ago

Reply from Medical Guardian

Hi Bernyce! We're glad you got our device especially when you live alone. It will give you more independence and more peace of mind. We're happy to help you out if you have any questions! Thank you so much!

Jun. 19th, 2019

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Verified Customer

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Donald

Medical Guardian seems to have top notch quality products and they know what they are doing. They answer the phone quickly. There is always room for improvement but I don't have anything bad to say.

4 years ago

Reply from Medical Guardian

Hey Donald. We're very thankful for you taking the time out to provide feedback! If you ever have any questions, please feel free to reach out to us!

Jun. 19th, 2019

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Verified Customer

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Cynthia

It's perfect. I accidentally stepped on the bracelet and it went off and I told them it was an accident and they were very positive and helpful. The customer service is doing very well.

4 years ago

Reply from Medical Guardian

Hi Cynthia! You have some of our customer service agents blushing! Thank you so much for taking the time to leave us a review.

Jun. 19th, 2019

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Verified Customer

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Anonymous Corunna, MI

The best part is the feeling of safety and confidence that there's somebody there if I need help. The device is good but sometimes it takes a little bit longer than I would wish for them to answer. All the people that have answered have been very kind and understanding.

4 years ago

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Verified Customer

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Iva

I believe it is very trustworthy. I like the fact it is very simple, I never have to think about it around my neck and I don't have to be concerned about falling. It is easy to set up and it gives us peace of mind.

4 years ago

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Verified Customer

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Anonymous Eustis, FL

Customer support it good. I like the device, what it does is a good thing. I have a problem with the it is the carrying case is hard to get on your belt and I think it could be a lot easier.

4 years ago

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Verified Customer

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Ethel McHenry, IL

It is worth it. I am very happy with the product and the customer service. Any time I have a question, they answer me right away. They're always right there. It makes me feel safe having it. It is very easy to use.

4 years ago

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Verified Customer

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Jean Clarkdale, AZ

It is simple to use and that is good for older people. It can go in the shower with me and I like that. The company always does what they say they are going to do. I recommend it highly.

4 years ago

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Anonymous Fort Lauderdale, FL

I like security and the fact that if something happens, I can get someone here immediately. The thing I was unhappy with is how long it took to get here; it was almost two weeks.

4 years ago

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Verified Customer

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5 Pine Bluff, AR

They have friendly service and I like the confidence of knowing that there's somebody quickly. I accidentally activate system they're still very friendly, understanding, and helpful.

4 years ago

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4 Kittanning, PA

I'm glad I have it because it it has helped me and my it makes me my family definitely feel safer having it. When they call me back they couldn't hear me very well and they called my family instead of calling the emergency personnel. I wish they would call the emergency personnel before family.

4 years ago

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Verified Customer

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Betsy James

The employees with whom I spoke were courteous and professional. Setting up the equipment was easy. When I did have an emergency the company responded exactly the way it said it would, and in a timely manner.

4 years ago

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Verified Customer

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Sue Coffey

Affordable, let's me live alone. Easy to use. I was not pressured to buy the system. I wanted something with GPS tracking so I could be found and helped no matter where I was. Medical Guardian does all of this.

4 years ago

Reply from Medical Guardian

Hello Sue,

We're happy that this gives you ability to live independently and you received the product that aligns with your needs. We appreciate your business!

Jun. 3rd, 2019

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Verified Customer

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Cheryl

No complaints. It seems very easy and when I test it, they are very cooperative and don't take a lot of time. They are very helpful and I feel very comfortable with them. I will recommend them.

4 years ago

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Verified Customer

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Nancy

I have told several people about them already and they like it. I like the safety of knowing that I can get in touch with somebody if I need to. They came right on and answered my test.

4 years ago

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Anonymous

I don't really care for the watch band, it is annoying, but that is the only drawback. The person who responded to my test was very polite and when I called to ask for assistance to notify the police she was going to do that for me. I like the response time, it is very good when you call.

4 years ago

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Verified Customer

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John

I like it fine, though the wristwatch makes it hard to take my shirt off. The response has been fine, initially I thought it took a bit long but it actually did not. I would certainly recommend medical guardian.

4 years ago

Reply from Medical Guardian

Hi John,

Thank you for choosing Medical Guardian!

Jun. 4th, 2019

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Verified Customer

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Anonymous

Gives me peace of my mind that my mother has it. It very simple and when we tested it, it was very satisfying and everything was fine. They answer my questions and they were prompt and helpful.

4 years ago

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Verified Customer

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Linda Las Vegas, NV

The sales representative was very helpful. It gives comfort to my sister who we signed up for medical alert. The tests were successful and complete and it is appears it will work fine when we need it.

4 years ago

Reply from Medical Guardian

Hi Linda,

We're glad we got you the right device and your sister has the peace of mind that she was looking for! Welcome to the Medical Guardian Family!

Jun. 5th, 2019

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Verified Customer

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Nan Kernersville, NC

Customer service is my favorite part. They are friendly and helpful. I have tested it one time and everything went well and worked out really nice. I have recommended it to friends.

4 years ago

Reply from Medical Guardian

Hello Nan,

We're glad you received some legendary Customer Service from our lovely Customer Care agents! As a reminder, please test your device at least once a month. Thank you for recommending it to your friends! We appreciate you, Nan.

Jun. 5th, 2019

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Rena Newnan, GA

Knowing my mother can get help when I am not around is something I like. I also like that there are multiple devices, in case you can't reach one, you have options. I like the fat that you don't have to have a phone line and it is completely GPS. They people I spoke with were very helpful and I had a good experience.

4 years ago

Reply from Medical Guardian

Hello Rena,

We're glad you've had a great experience so far! Thank you for letting us help protect your mother!

Jun. 5th, 2019

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Verified Customer

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Jo

I like it because it works very well. We've had a couple of incidents were it has gone off by accident and they responded rapidly and took care of the problem right away. I think the device is great.

4 years ago

Reply from Medical Guardian

Hi Jo,

Sorry we didn't mean to bother you but just wanted to check up on you to make sure you were okay! We can't take that risk of not checking. Thank you for choosing Medical Guardian!

Jun. 5th, 2019

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Verified Customer

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Lois Walnut Creek, CA

The people I have talked to have been great and so is the device. I'm very confident with it. I have already recommended Medical Guardian to several of my friends. I don't like the black spring, I want more colors.

4 years ago

Reply from Medical Guardian

Hello Lois,

We're happy you feel confident with your device. Thank you so much for recommending Medical Guardian to several of your friends, we appreciate that truly. We will look into different color options in the future as well, so we appreciate your suggestion. Thank you!

Jun. 5th, 2019

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Verified Customer

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Joyce Eaton, OH

Very responsive and were with me until the paramedics arrived when I used it 10 days ago. I like that it covers me when I'm away from home but I don't like the cord around my neck.

4 years ago

Reply from Medical Guardian

Hi Joyce,

We're happy with the response you got when you had to use it! We hope you're doing better now. Thank you for your valuable feedback!

Jun. 5th, 2019

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Verified Customer

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Diane Ooltewah, TN

I think it is too much to pay each month an it would be great if it were free of charge. Like the GPS but I would like not to have to carry around the monitor because it is two things on my arms but everything else I like.

4 years ago

Reply from Medical Guardian

Hi Diane,

Thank you for your valuable feedback, we appreciate it!

Jun. 5th, 2019

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Verified Customer

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Ann DeQuincy, LA

It is for my mother and she tests it to make sure it works an it worked right away. The only feedback I have is between the time I purchase it and the time it was in my hands, they could improve with technology and shipping.

4 years ago

Reply from Medical Guardian

Hi Ann,

Your feedback is very important to us so, thank you so much and we'll add take a look into this and see if we can make some improvements. Thank you for choosing Medical Guardian!

Jun. 5th, 2019

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Verified Customer

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Mary Cleveland, GA

Customer support always answers my questions and helped me set it up. I like the rapid responses of the operators and the professionalism. They were very prompt and understanding when we accidentally tested it.

4 years ago

Reply from Medical Guardian

Hello Mary,

We're happy that you're getting exceptional service from our Customer Care reps. They appreciate your kind comments. We're glad you're getting quick response times, exactly what you would want in an emergency situation. Thank you!

Jun. 5th, 2019

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Verified Customer

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Dennis Beaufort, NC

The price seems little high but everything is fine. I wish the little thing that went in your pocket was a little bit smaller but other than that I have no complaints at all. Everything works perfectly fine.

4 years ago

Reply from Medical Guardian

Hi Dennis,

Thank you so much choosing Medical Guardian!

Jun. 5th, 2019

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Verified Customer

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Judy Chesterfield, VA

I don't like the fact that I have to have it on me all the time but I know it is just a life guard that protects me if I fall. I like the fact that I can push the button and get some help.

4 years ago

Reply from Medical Guardian

Hello Judy,

Yes! Although we hope that you never have to use it, it will be there to protect you with help just a button press away! Thank you for allowing us to protect you.

Jun. 5th, 2019

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Verified Customer

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Mary Sapulpa, OK

It seems to work and the company seems to be great with a great price and good service. The operators on the other end come on line within thirty seconds and customer support answers questions and are very friendly.

4 years ago

Reply from Medical Guardian

Hi Mary,

We're happy you got the service you deserve as a valued customer and fast response times with your test calls! Welcome to the Medical Guardian Family!

Jun. 5th, 2019

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Verified Customer

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Alma

the product is affordable and works independently of a phone line or wifi. It was assuring to have around during my recovery and although i never had need to use it for an emergency

4 years ago

Reply from Medical Guardian

Hi Alma, we're happy you got the right product for the right price. We hope you're recovering well now. We hope that you never have to use it either but it's always there for you if you need it! Thank you.

Jun. 10th, 2019

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Verified Customer

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Joyce Stubbs

The devise did not work at first correctly in the beginning. It took se several calls to customer service for them to reset and figure why it did not work as the manual had stated. About 2 months later the devise quit working and it took a week to get the devise replaced, even though I have the insurance for overnight replacement. Customer service is not very helpful at times.

4 years ago

Reply from Medical Guardian

Joyce, thank you for your review! We are sorry to hear that you felt your customer service experience was less than satisfactory. We take your feedback very seriously, and we will be sure to look into your experience. Thank you again for your feedback, and we hope you have a great day!

May. 22nd, 2019

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Verified Customer

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Marla Mancin

Thankfully, my mother has not had to utiilize the services, but we feeling confident if that time comes, based on my research and recommendations that you will perform admirably on behalf of my mother.

4 years ago

Reply from Medical Guardian

Hi Marla, we hope that your mother never has to use it either but we're more than happy to help just in case she needs it. Thank you so much for allows us to protect your mother!

Jun. 10th, 2019

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Verified Customer

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Anonymous Tularosa, NM

The device is simple and easy to use and the response time is very quick. The instructions on how to use it were very clear and customer service has been courteous and helpful.

4 years ago

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Reba Herman Defiance, OH

It is a great comfort to myself and my family for me to have the protection of Medical Guardian. I also like that it can be set up that they call my daughter first who only lives 2 blocks away .

4 years ago

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Cheryll Grants Pass, OR

They helped me set it up and gave me a test when I wanted it. Honestly I'm really pleased with your customer service so far. I had my mother call, but she couldn't hear what the lady was asking. So I told my mom to say "I can't hear you" and then the rep said she could hear my mom.

4 years ago

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Verified Customer

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Josephine Norco, CA

Wristwatch looks like the Apple watch. It is made with good quality. When I hit the alert button, they responded to it very quickly and called me by name. I am glad that I have this service.

4 years ago

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Verified Customer

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Shane Reedy

I recommended You to two friends and paid the first 90 days for both Tony and Barb. Tony has already used this device for an ER run.If I find some one in need I will advertise for you!

4 years ago

Reply from Medical Guardian

Shane, thank you so much for the recommendations. It means so much coming from an actual customer!

May. 9th, 2019

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Liz Duhame

Haven't had to actually call for help yet but when we did the test they called my mom by the wrong name in the wrong city . We thought it was fixed after many phone calls and tested the next day sadly same result. Finally by the third day and MANY phone calls later I believe it was corrected. Hope if she really calls for help they know who she is and the correct city and state so she actually get the help we are paying for.

4 years ago

Reply from Medical Guardian

Liz, thank you for your review. We apologize for any initial confusion that may have occurred when setting up your mother's account. We're happy that we were able to get this issue corrected for you and your mother. Please don't hesitate to reach back out if either of you has any additional needs. You can reply directly to this message. Thank you for your feedback!

May. 9th, 2019

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Anonymous Cave Creek, AZ

I've only tested it and they seem to be very cooperative when you're calling about getting your equipment set up. They walk you through the testing and if you have any questions about the equipment there's a customer service person available. They do good follow up and they're easy to get ahold of.

5 years ago

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Anonymous The Bronx, NY

There's nothing I don't like. It's fine with me. Everything is okay. I tested it and everything was just fine. The customer service representative was very respectful and very nice.

5 years ago

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Tommy Joe Black Mountain, NC

I had an issue with my charger and sent me one right away. They were amazing. It went off twice and people answered very quickly. We tested it and it worked great. It's an amazing product.

5 years ago

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Anonymous

I just wear it around my neck and it doesn't bother me at all. He was awfully nice when they put it up and how they did everything here. He was so good in explaining things when he set it up but I haven't seen him since.

5 years ago

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Anonymous

I tested it when I first got it and everything was all right. They were quick about helping. They were there to help. They would ask me if I was okay and if I needed help or anything like that.

5 years ago

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Verified Customer

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Gary

The only thing is I wish the belt clip was a little smaller so that you could put it in your jacket or put it on a little easier. It's hard to get it on your belt. The quality of the device is the best.

5 years ago

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Joan Robinson

Never got to use it as my kids wanted me to wait a while on a final decision. I did appreciate your customer rep crediting my account after cancelling my order. Hope to be back in touch later in year!

5 years ago

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Verified Customer

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Rob

Every touch I had with the company was positive. From renting the unit, to setting up with your dispatchers, to returning it when I no longer needed it. Everyone I spoke with was positive and helpful.

5 years ago

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Rick

It appears to be a reputable company, according to my research. Costs are reasonable. Staff very helpful. Equipment appears substantial. Just received it, so we will see how it goes.

5 years ago

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MeMop

have not been with them long; the couple times I hit to either test or by accident, took longer to respond to me than anticipated, but I have no other company to compare to. The equipment arrived quickly and set-up was very easy

5 years ago