Medical Guardian

I live alone so I like the idea of having something that could help me if I needed it. The service has been outstanding so far. The company representatives are very knowledgeable, and the system I have is very easy to use. Everything is going well.

I bought the medical alert system for my parents. I have to say that this product is very user friendly. My parents were able to get it opened and synced by themselves. My father has used the service several times when he has fallen, and they have responded very promptly. We've been very pleased!

I found this product online. Its simple and easy to use, but I haven't had to use it yet. Tthe company has been great to work with any time I call them though and they answer all of my questions. The price is just right too. I give them a 10.

I got this for my mom. She has been falling a lot. I found this company on google and they had really good reviews. So far we are very pleased with the product. We went with it because it is so simple. We haven't had to use it yet, but I know that it works. We give them a 10.

It was something that I saw and because my mother-in-law lives so far away we felt this would be a good idea. I am satisfied that when I'm there with her she checks with them and they respond. We've never had to use it yet, so I hope were satisfied. At this point were satisfied.

It was very good, I've had no problem in operating it. I‘ve called for assistance to ask questions and they've always answered them. Sometimes I touch it without realizing I did but their always nice when they answer they just wanna know if I need help and I tell them no it was an accident and that's all that I have to do.

It's very good. I got the pendent for the monitoring of my safety you know the one where you push a button if i'd fallen down and I need help so I went on the internet and searched for the best coverage. I had another one prior to this just because I'm disabled my MS and I have equilibrium problems I can fall. Basically I have no use of my left leg so I have had falls in the past and I've had some kind of protection for several years and so I then decided to switch to medical guardian because it was more reliable. The setup was very easy, I handled that all by myself. Easy to understand and very good. My experience with the sales rep was also good. They left out a few things or maybe I failed to ask. I was upset that there wasn't a 24 hour customer service because the monitoring is done separate by a different company then the people who manufacture it and sell the device so it's a different company that they monitor several different accounts so it's not just medical guardian and so that was kind of a bummer that I didn't know previously. I do have some issues about that though that I think that they have that are detrimental to them. Like I said they don't have the people who monitor us, if you call and say I'm at a different address they say, “well will make a note of it.” But you have to call them during their operating hours so it gets into the computer. It's just the last group I was with, if you called the people who were doing the monitoring they had computer access to my account and could update anything, but every time I call in I have to repeat. Even at medical guardian they don't keep my home address in the system. They just deal with where you were last and where you are going to. I can't say I'm going back home because they don't have my home address permanently put in there nor do they have the pin numbers for my lock boxes. That doesn't get saved! It's very irritating! That's the biggest problem I have with them is that they don't retain any of your files. That's unheard of! I'm sure there billing department has my home address and all that you can be sure of that when it comes down to money they go it. To constantly say where I am at and then call and if it's after they close, which I have in my cell phone, I've got a call back during the separate hours. In fact, medical guardian is one phone number I have and it's Monday through Friday 9:00 am to 9:00 pm but on weekends which is usually when we're coming and going there only open from 9:00 to 5:00 and then for our customer service it's provided by a company called mobilehelp and they have an 800 number that you can call them rather than pressing the button and you can call them and say well i've returned home. Well, they don't have any of that data where you can give them your address so you have to again repeat what your front door pin number is, but you really have to call again the next day to medical guardian. I think that is the biggest failing in the system. You have to constantly be calling 2 numbers to update where you are and you have to update what the lock boxes is because we have a home in Northern Wisconsin that we go to and it's got a different lock box and a different key number. So it's just a little aggravating that they don't in this day and age where everything follows you around like a puppy every time you go to a website you get cookies and all this stuff that they can't keep track of your data better...that's my biggest problem with them. I was using a device that verizon had called sure response and they had great data working with another company that was doing the data and that was doing the monitoring. They had several but they would always answer the phone as sure response. They knew if you were a sure response customer just by your phone number and it would come up on the screen immediately if you called or pushed your pendant. The thing was that the pendant wasn't water proof and the transmitter was in the pendant that you hung around your neck and you couldn't get it wet cause it couldn't function so what good is that? So anyway I wanna stay on medical guardian but that would be the biggest problem I have with them.

Excellent and easy to use. Much better than EDT which I had previously had because the button I press for help is around my neck and I had previously had EDT and was not happy with EDT because I had to the actual button only rang where the base unit was which was not very useful because it wasn't with me.

I recently had surgery, and when I had fallen the last time, we decided to get one. The people at Medical Guardian were great to work with. My experience so far has been very good. It is nice to have peace of mind that in the event that I fall, I can press the response button and get someone to help me.

Everything was so simple throughout the entire process from purchasing to setting up. The level of service from the people I worked with was superior. Medical Guardian is probably the very best one on the market. They cover the whole USA and make you feel extremely confident when you're out and about.

My mother lives alone, so after doing a Google search for medical alert systems, I found Medical Guardian. It was very easy to set up. The company has always been very quick to answer any questions we have had. We haven't had any issues at all. Overall, I would give them 10 stars!

I first heard about Medical Guardian on the internet after looking for something for my mom in case of an emergency. We went with the monitor that goes around the neck. My mother had something similar in the past, and we decided that it was time for her to get a new one. The whole process from start to finish has been very easy.

I first saw Medical Guardian on the internet, and my mother saw an ad on TV. We didn't initially buy one of the medical alert systems until I came home one day and found my mother on the floor where she had fallen. I told her that we needed to get her something that she could push if that happened again so she could get help. The peace of mind that has come has been great.

Doctor advised that he needed it. We haven't used it, but we feel safe with it. Sales team has helped us numerous times like when we had a hurricane and they promptly responded within 5 minutes. Perfectly satisfied with it.

Ordered the basic package. We haven't used it for any particular reason other than just testing it once a month. Very easy, simple to use. Very courteous employees and took the time to answer my any questions my family had.

A family member first told me about Medical guardian and I decided to get the mobile and home alerts for my elderly parent who lives alone. Overall, the service has been excellent and customer service has been very helpful. The system is very easy to use and comforting knowing that help is only a phone call away.

We first learned about Medical Guardian through a publication that we got. We decided to purchase it because we are elderly and needed some extra security just in case anything happened. We have the emergency access button and have been very satisfied. The people are also very easy to talk to.

I discovered Medical Guardian while I was doing some online research. I purchased it for a loved who lives alone. He wears the pendant that is monitored. The portable service provides him with safety wherever he is in the country. Overall, the service and sales team have been good. I only wished that they would broaden the scope so it is tied with the local police.

I got the service for my mother-in-law, after researching various options. From my first call to get more information, the company has provided great support and no pressure. Since the pendant arrived, they have given my mother-in-law all of the help she has needed to get the system running and maintained, including relevant tips about keeping her pendant accessible, and they clarified some concerns she had about security. Also important, the company clearly understands that some people are hesitant to actually use products like these, because they don’t want to impose or feel dependent on others (or both). Among other things, they have responded positively to every use of the button, whether it was a test or accidental. Of course, people get to make their own decisions. This all has still not been enough for her to press the button when she hurt herself, or even use the service when they called because of a fall. Her the reasons were about her instincts, though, not the company’s service. She does like knowing they are available.

If I could leave 0 stars I would. This company is horrible. I tried canceling the service and they continued to charge me even after the device was turned off and in route to return. They said I would be charged for the service until the device was restocked….but there is no service because the device is in the mail. After it was confirmed received, they continued to harass me for payment. I called several times but continued to get past due notices. Find another service. They are crooks.

I just gave a little test a few days ago, but I haven't had to use it. I haven't had to use it or call in.

I've dropped it and it went off and they called me. It just went a few seconds and I told them I just dropped it and reset it. So it works real good.

The battery only stays charged two or three days. I fell, and it made no contact with me. I do not feel very secure with my medical guardian equipment.

I've gotten it so it's there for safety and I haven't needed it, so it's been fine. I guess it's excellent, it gives me security.

The time I tested it, I did exactly what they told me, they said and that was it. It was not even a couple of minutes,

When I call, they're very helpful and they're very polite. I seem to have to charge it every two to three days because that red light keeps coming on.

I've only tested it by accident. I haven't officially tested it. I like the fact that it's there and if I do have a problem I can get help.

You guys keep in touch to make sure that we're happy with it and check to make sure it's working well. It's worth the money.

The few times I dropped the device, they answered back right away and asked me to hold the button if it was a dropped device. So they responded to that right away.

I didn’t like the buttons on the device. They protuded and I accidentally pressed one and didn’t realize it until someone was at my door. The system I now use have kind of recessed buttons. Also even if I were to call I could hopefully hear a response and talk to them through my neck device.

I love the fact that when we are not home and if my Mom falls or gets sick she can push the call button and she has fall protection also

The customer service is excellent from making the purchase to set up to responding to questions about the device. It's very practical and discrete.

Don't know if the system would respond if i failed to put it on one day.. Is there a time period where the system would respond if i failed to put it on one day? Does the system know when I am wearing the monitor?

It's a little bit bigger than what I anticipated. I got a little thing I can clip on now too, so it'll be okay. When I took it off and it fell on the floor, it activated a call, so it works.

We haven't had to use our device yet, which I guess is good, but we have it just in case. When we first ordered it, that process was pretty smooth.

I bought the device for my mother. It's handy, it gives me peace of mind, and it works. Plus, they have prompt customer service.

I haven't had to use it yet. But my daughter tested it for me in the basement and it worked down there. It worked fine every time she tried it.

I feel more secure with having this equipment. Customer service is wonderful. I would recommend it to anyone that was in need. I have told a friend about it

To long to call one he has fell down. It was 1 hour b4 I hit the call on Sunday! Never have I received a texted message, which I paid for! When I receive the call from you it comes in as a telemarketer, goes to voicemail. Then you call my son, who is last on the list. I’m first! I will be changing companies & soon as I get my dad over this fall! Not pleased at all with this service! Not what I was told it would be!

We loved there service. We just used there service last Sunday and they called Emts .county 911 and me and we got Mom to the hospital in record time. Thank you

Easy to set up and use. Have never had to use for an emergency, so can not rate on that total experience. Medical Guardian gives loved ones extra assurance that help will be available if needed.

They're immediately there to talk to you. If you push the button or accidentally push the button or whatever, they're there immediately to find out what the issue is.

I'm pleased to have a backup, if it were not for Medical Guardian, I do not know what would serve this purpose. It's the only thing I know of that gives me that security.

I like that I can push the button and get help but I hate this dang blinking blue light that is constant! It is so annoying! At night I put it under a towel so I don’t see it but it still comes through! What good is something that is supposed to help you but you don’t want to wear because it is so annoying?

Knowing that I can reach help gives me peace of mind and gives my family knowledge that I can get help if I need it. The watch is fairly user friendly and has adequate battery life, with daily charging.

I tested it and had an immediate response from a young man who asked me immediately what the situation was and I told him I was testing it at this time and wanted to be sure that I understood how it worked. He spent a second or two with me and explained everything and I was very pleased with that. However, I don't like the flashing blue light.

I did test it when I was at a friend's house in a different city and that worked out very well. They were able to tell me where I was, so the GPS feature did work, but I did fall once and it didn't detect it.

I like that it has range that I can walk and hike with it and remain within the GPS system that keeps me safe. It's clear, loud, and comfortable to wear.

I've used it 4 times in the past 3 months. Every time I called them they did the right thing, and called the EMTs to come and take me to the hospital.

They're awesome. They're quick to come on as they check with me. If I don't answer quick enough, they ring me. But I don't think it stays powered long enough. I put it on, but I don't think it lasts too long.