Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Athanasios Pearl River, NY

The customer support was great. When I first purchased the medical device, and then when we tested it a couple of times just to make sure, everybody was very courteous and helpful.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Athanasios! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 27th, 2023

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Verified Customer

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Bonnie Greenville, SC

One time I fell when I was cleaning my cat litter in the bathroom. I had been sick and I could have taken the time to have gotten up, but I wasn't physically strong enough, so I did use the device. I told them to call my next door neighbor because he was the one that would get here first, which he did, and he got here really quickly and got me up.

1 year ago

Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Mar. 27th, 2023

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Verified Customer

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Annette Goose Creek, SC

I feel safe with it. I know I have help at a moment's notice. I have not had to use it, but I have accidentally pushed the button and they were real patient with me when I told them that I accidentally pushed the button.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Annette.

Mar. 27th, 2023

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Verified Customer

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Ann Colorado Springs, CO

Everything has been fined so far. We've only used it for testing, but everything has been working fine. The service was very prompt and we received a call right back directly.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Ann! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 27th, 2023

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Verified Customer

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Anonymous Spearfish, SD

I have no complaints about it. Sometimes it goes off and I don't know why when I wear the thing I wear around my neck. I've tested it and everything was fine. I haven't had any problems with it.

1 year ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 27th, 2023

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Verified Customer

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Carole North Little Rock, AR

It's been very trustworthy. It could be a little faster. I've had excellent response. I've used it a number of times in Florida. Very good experience and quick results. Quick response.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 27th, 2023

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Verified Customer

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Anonymous Lottsburg, VA

I've had to use it twice and they come right on and answered. It doesn't stay charged long enough if you have to use it. If you started early in the morning, by mid afternoon you don't have it anymore until you recharge it.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 27th, 2023

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Verified Customer

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Timothy Gladbrook, IA

It does give everyone a sense of my safety. No one's afraid to leave me, they can actually go about their business and then I can handle my own business. What I don't like about it is that it's a little bit large hanging on my chest.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Timothy! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 1st, 2023

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Verified Customer

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Melissa Perry, FL

When I was trying to put the watch on, it fell down the stairs and the alarm didn't go off to say that I had fallen, so that concerned me. But every time I've needed the device it was there right away.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review, Melissa! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 1st, 2023

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Verified Customer

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Anonymous Miamisburg, OH

You receive it, you put it on and it's ready to go. The little charger you can have right by your chair while you're watching TV and put it in the charging station and then when you get up to go somewhere, it's ready to go with you.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 1st, 2023

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Verified Customer

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Louann Weslaco, TX

I've only had to use it once and it was prompt. I had fallen and when I fall I can't get up because I have two knee replacements, and so they were here pronto and had me up in no time and everything went well.

1 year ago

Reply from Medical Guardian

Hello Louann, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 1st, 2023

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Verified Customer

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Anonymous Cincinnati, OH

When I first got it, I took it out of the packaging and immediately I tested it and my call was answered immediately. Thank goodness I haven't had to use it for a medical emergency.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 1st, 2023

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Verified Customer

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Edna Webster City, IA

When I pushed it by mistake they immediately answered and asked what could they do for me, or help me. I've had a lot of issues with my heart and everything else, so I'm glad it's with me.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Edna.

Mar. 1st, 2023

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Verified Customer

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Jack Owasso, OK

We've tested it, we've never had to use it yet, but I love the app. I live a long ways from my father, and my father's the one that wears it, and I can read it from my app if I can't wake him up, and I love that.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Jack! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 1st, 2023

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Verified Customer

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Terry Marmon Paola, KS

I've only had one experience and it was excellent. They called me right away. I don't like it hanging and I don't like it clipping on my clothes. I think I would do better with a bracelet.

1 year ago

Reply from Medical Guardian

Thank you, Terry Marmon. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 1st, 2023

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Verified Customer

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Shirley Amarillo, TX

It was easy to assemble. It's comfortable to wear. I just tested it one time with one of them on the line to make sure it worked and it did. They've answered all my questions from the beginning.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Shirley. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 1st, 2023

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Verified Customer

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Brian Dunnellon, FL

It works and it's wonderful. I was out in the backyard trimming some trees and I fell down and I couldn't get up. Three huge men came out and picked me up and got me on my way.

1 year ago

Reply from Medical Guardian

Hello Brian, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 1st, 2023

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Verified Customer

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Richard

I think it's quite expensive, but I'm satisfied with the service. I inadvertently leaned up against something and I set it off and immediately got the call and I told him everything was OK. Very prompt response.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Richard.

Mar. 1st, 2023

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Verified Customer

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Anonymous Bend, OR

They were very helpful, very thorough with with any questions that I had or in describing what I needed to know to operate the device. I'm a little worried about making sure that it is charged, but this is new to me so I'm sure things will get easier as I go along. I would prefer to use the wrist band rather than the lanyard around my neck, but I have difficulty getting it attached so that I can wear it.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 1st, 2023

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Verified Customer

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Roger

I'm very happy, very satisfied with it. Gives me great peace of mind, and I love it. When my husband's device fell off him the police and fire were here within 5 minutes. IIt's hard to hear on it when they're talking to you.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Roger! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 1st, 2023

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Verified Customer

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Patricia Kansas City, MO

I like the convenience of everything. The only thing I don't like is my cord is too short and sometimes I lean up against my desk and it'll set it off. I'm very pleased with it.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Patricia. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 1st, 2023

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Verified Customer

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Phyllis Spiceland, IN

Anytime I have questions or need information I could get my answers. I like it very much. I keep it with me at all times and wear it around my neck and I just feel comfortable knowing it's there.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 1st, 2023

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Anonymous Yucca Valley, CA

They show that they care about the quality and whether or not it's working for me. It looks good. It looks like it's extremely well made. They've been really nice to me. They've been following up. They have been very thoughtful and considerate in contacting me and sending me messages about if everything.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 1st, 2023

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Verified Customer

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Anonymous Bay City, MI

I wish it would it would hold the charge more than than 24 hours because one time I just didn't charge it and it was nothing there. Other than that I have no complaint. I really like it. I feel safe with it.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 1st, 2023

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Verified Customer

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Vina Smethport, PA

It's lightweight and I wear my necklace every day and it gives me a great feeling of security. Especially when I go out in the car. I feel more safe. It's been excellent. It's been real reliable.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Vina. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 1st, 2023

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Verified Customer

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Rose San Luis Obispo, CA

Every time I've experienced talking with them, they have been very positive. I accidentally hit it and I was not available to turn it off so the Fire Department came, but everyone was very nice about it and understood that it was an accident. I like the fact that it's available for me wherever I am.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Rose.

Mar. 1st, 2023

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Shirley Mesa, AZ

It's larger than I expected it to be. It shows through my clothing and whatnot. My sister has one that's smaller. The response was pretty quick. The paramedics were here within 5 or 6 minutes. I have called twice to see about replacing the unit I have with the smaller unit and have gotten no response. I've also called twice about the billing, I'm supposed to be getting the quarterly bill and I haven't had one yet.

1 year ago

Reply from Medical Guardian

Hi Shirley, we received your review and we apologize for any inconvenience you have experienced with the billing for your account. At Medical Guardian, we pride ourselves in providing a great customer experience and it sounds like we didn’t do that. Please reach out to us directly by dialing 1-800-313-1191 so we can help make it right. We look forward to speaking with you soon and resolving this issue.

Mar. 1st, 2023

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Verified Customer

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J.W.

It's been working out fine. If I have to bend over and pick up something that I've dropped on the floor sometimes it rings. But I've learned to hold it when I have to pick up something.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, J.W.. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 1st, 2023

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Anonymous

They are quick to respond and very knowledgeable. My medical device charges properly. I think the one thing that I like about it is that it it offers various languages. It's not just English, you can pick whatever language you want. Based on the customer need.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 1st, 2023

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Verified Customer

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Sharon Edmond, OK

I like the fact that it's always with me and the peace of mind that goes with it. I tested it when I first got it and they were very patient with me when we figured out that I messed up. I'm very happy to have it.

1 year ago

Reply from Medical Guardian

Hello Sharon, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 1st, 2023

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Verified Customer

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Ronald Columbia, MO

It's been very responsive. The only times I've activated have been accidental. Every time that the button is pushed I get a follow up call. I'm pretty confident that if I had needed something, I would get.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Ronald.

Mar. 1st, 2023

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Irene Lady Lake, FL

My wife and I fall down and I've been able to recover. The fire department helped to get me up. They came down quickly. They were able to deal with the issues that I had quickly as well.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 23rd, 2023

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Anonymous Indio, CA

I'm home alone a lot and it gives me the security to be able to call if I am away from the phone. I've had an opportunity to use it a few times and it does work for me. I've got some issues with it, and I guess they all revolve around battery life and battery charging. Customer support is good.

1 year ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 23rd, 2023

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Verified Customer

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Martha Dallas, GA

I had some questions in the beginning but I got those answered. For a while I was seeing the blue light come on and I didn't know it was supposed to, so I had to check on that. They get to me real fast.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Martha! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Feb. 23rd, 2023

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Verified Customer

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Jerry North Lima, OH

I like that there's a layer of security because I'm in an independent condominium and so I would need it if I should fall. It's easy enough to charge and easy enough to hang around my neck and be available.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Jerry. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 9th, 2023

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Verified Customer

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Floyd Suffolk, VA

I've tested it a number of times, it's always worked fine. I had a situation just the other day that my daughter had to get in touch with you folks and it worked wonderfully. We were very happy.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 9th, 2023

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Verified Customer

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Ellen East Wareham, MA

I love that I just plug it in and it recharges itself in no time at all. I'm very confident that if I needed help that the help would be gotten for me. There's really nothing that I don't like about it.

1 year ago

Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Feb. 9th, 2023

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James Dekalb, IL

I had trouble with the contract, but overall they've been really great. I tested it once and I wasn't even sure if I was doing it right, but right away they got back to me, so I knew that I was. They were great about getting back to me right away and making sure it wasn't an emergency or anything.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review James! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Feb. 9th, 2023

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John Indianapolis, IN

Just the other night I fell and I had difficulty getting up and down and I had to use it. They've always been real responsive on any questions I've had and any problems. Everything's good. I like being able to wear it away from the house. My only problem is that when I fell it did not detect the fall, I had to press the button.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 9th, 2023

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Edna Albuquerque, NM

My mother-in-law had the device and she hit it and they called us to let us know. We have cameras in her house now and we looked and we saw her sitting in the chair. We found out that she hit it doing laundry. So it definitely gives peace of mind that we know if something happened to her that we would know about it.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Edna.

Feb. 9th, 2023

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Anonymous

I like that it will call my husband first, and my next friend, and the next friend before they call emergency service. I tested once and the answer came quickly. They gave me a bracelet and I would use it more if it was a necklace.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Feb. 15th, 2023

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Verified Customer

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Edward Ukiah, CA

My credit card was billed for six months and I had no idea that that's what Medical Guardian was going to do. So I was confused and I called up the credit card company and said that I didn't authorize that. So I'm a little confused about the financial part of it. It works because I have accidentally pushed it.

1 year ago

Reply from Medical Guardian

Hi Edward, we received your review and we apologize for any inconvenience you have experienced with the billing for your account. At Medical Guardian, we pride ourselves in providing a great customer experience and it sounds like we didn’t do that. Please reach out to us directly by dialing 1-800-313-1191 so we can help make it right. We look forward to speaking with you soon and resolving this issue.

Feb. 15th, 2023

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Verified Customer

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Jim Decatur, AL

Customer service seems to be on top of it. I had a problem with the rope coming apart in the middle and I called today and they'll have the part here Friday.That's good customer service.

1 year ago

Reply from Medical Guardian

Hello Jim, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 14th, 2023

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Verified Customer

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Jack West Jordan, UT

I've used it a few times and I've gotten really prompt responses, so that's been nice. When I fell they stayed on the call with me until the paramedics arrived and acted really professional.

1 year ago

Reply from Medical Guardian

Thank you, Jack. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 15th, 2023

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Verified Customer

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Elaine Saint Petersburg, FL

It's easy to charge and I can put it on, forget about it and if I accidentally hit it somebody's gonna call me right away. One time when I bumped it they were excellent, they called back immediately.

1 year ago

Reply from Medical Guardian

Hello Elaine, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 15th, 2023

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Verified Customer

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Gary Goldsboro, NC

It wasn't really what I was expecting. The quality seems to be okay, just the way that it operates, I'm unhappy with. I have tested it, I literally dropped it on the floor and nothing happened and it's supposed to be for fall detection. Twice I was talking to somebody about an issue and we were disconnected. They had my callback number. Nobody ever called me back and I didn't know how to call them back. I really don't trust it. My husband wears it when I'm not at home, and I told him just to push the button, not to rely on the fall detection.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Gary. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Feb. 15th, 2023

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Verified Customer

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Barbara A. Ulatowski Kissimmee, FL

My charger is not working properly, and when I called to report this, I was told that it is "ok", but I don't feel confident. It does not show complete red after overnight charge. It just continues to blink red until the device is removed from the charger. But nothing in your directions addresses this, so I feel very uncomfortable about it. How can I trust that it is fully charged? ger

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Barbara A. Ulatowski. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Feb. 22nd, 2023

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Verified Customer

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Betty Walter Hagerstown, MD

I feel much safer now that I have my alert system. I have fallen several times and know the fear of not being able to contact anyone. This system it's my family an I more at ease.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Betty Walter! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 8th, 2023

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Verified Customer

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Charlesta Lyles, TN

We just had a big thunderstorm and each time the power went off we had to call in and get it reset. They were very courteous about it and they were very nice to talk with. I even take a shower with it and I feel so safe now

1 year ago

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Verified Customer

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Annie McCormick, SC

I dislike that rope that goes around your neck. I don't like anything around my neck and I can't really take the clip off the device. I tried to activate it and they sent the rescue squad here but I was just trying to activate it. I never could get satisfactory Instructions on what to do with it.

1 year ago