Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Helen

They're immediately there to talk to you. If you push the button or accidentally push the button or whatever, they're there immediately to find out what the issue is.

9 months ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Helen.

Jul. 3rd, 2023

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Verified Customer

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James

I'm pleased to have a backup, if it were not for Medical Guardian, I do not know what would serve this purpose. It's the only thing I know of that gives me that security.

9 months ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review James! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jul. 3rd, 2023

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Verified Customer

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Mary Norristown, PA

I like that I can push the button and get help but I hate this dang blinking blue light that is constant! It is so annoying! At night I put it under a towel so I don’t see it but it still comes through! What good is something that is supposed to help you but you don’t want to wear because it is so annoying?

9 months ago

Reply from Medical Guardian

Hi Mary, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 28th, 2023

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Verified Customer

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Fred Henderson, NV

Knowing that I can reach help gives me peace of mind and gives my family knowledge that I can get help if I need it. The watch is fairly user friendly and has adequate battery life, with daily charging.

9 months ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Fred! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 28th, 2023

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Verified Customer

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Elizabeth

I tested it and had an immediate response from a young man who asked me immediately what the situation was and I told him I was testing it at this time and wanted to be sure that I understood how it worked. He spent a second or two with me and explained everything and I was very pleased with that. However, I don't like the flashing blue light.

9 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review Elizabeth! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jun. 26th, 2023

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Verified Customer

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Irene

I did test it when I was at a friend's house in a different city and that worked out very well. They were able to tell me where I was, so the GPS feature did work, but I did fall once and it didn't detect it.

9 months ago

Reply from Medical Guardian

Hi Irene, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 26th, 2023

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Verified Customer

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Anonymous

I like that it has range that I can walk and hike with it and remain within the GPS system that keeps me safe. It's clear, loud, and comfortable to wear.

9 months ago

Reply from Medical Guardian

Thank you for this wonderful review. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 26th, 2023

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Verified Customer

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Robert

I've used it 4 times in the past 3 months. Every time I called them they did the right thing, and called the EMTs to come and take me to the hospital.

9 months ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 26th, 2023

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Verified Customer

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Geraldine

They're awesome. They're quick to come on as they check with me. If I don't answer quick enough, they ring me. But I don't think it stays powered long enough. I put it on, but I don't think it lasts too long.

10 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review Geraldine!

Jun. 22nd, 2023

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Verified Customer

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Doris

They were able to talk us through how to set it up and how to test it pretty easily. The testing went very well, they responded politely and quickly and that was just a test. We've never had to use it in an emergency.

10 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review Doris! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jun. 22nd, 2023

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Verified Customer

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George

Within the last month and a half or so, Dad took a fall while the house was empty and he used the device to get some assistance, paramedics and the police, and that was a valuable situation.

10 months ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 22nd, 2023

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Verified Customer

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Lonnie Paducah, KY

I like knowing that I am suddenly incapacitated I will have help. Hubby is disabled and would not be able to get help. This device actually protects us both.

10 months ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Lonnie! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 14th, 2023

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Verified Customer

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Sharon Dodge City, KS

I've tested it and the person does come on. They do ask if everything's okay and you can let them know you're just testing it. So that testing part works fine. It's when you ring it to find it, that's where the problem starts, because it never quits ringing and it keeps calling the customer service people. So that's one of the reasons why we stopped service. They don't know the answers to all my questions that I had and they couldn't help me troubleshoot why the thing kept ringing after ringing after ringing and wouldn't shut up.

10 months ago

Reply from Medical Guardian

We are sorry to hear about the negative experience you had with one of our representatives. We will take the time to look into this situation and provide the necessary evaluation and retraining for the customer care representative. Again, we apologize for any difficulties you may have had. At Medical Guardian, we pride ourselves in providing a great customer experience and we want to make sure you receive nothing less. If you wish to discuss this matter further, you can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 8th, 2023

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Verified Customer

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Anonymous Huntington Woods, MI

They quickly respond and they answer my questions. I tested it and it works fine. I like it because it has fall protection and it's lightweight and I can wear it around my neck.

10 months ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 8th, 2023

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Verified Customer

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Karen Graham, WA

It's expensive, but I feel safe with it. I just tested it the other day and it worked fine. It broke on me, it got caught on my dishwasher and it pulled out from the the rope around my neck.

10 months ago

Reply from Medical Guardian

Hi Karen, we received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our customer care team, a representative will be happy to help resolve this problem. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 8th, 2023

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Verified Customer

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Stephen Bowie, MD

So far it's worked perfectly. What I don't like is that I've given them a bunch of referrals and they have yet to give me the $25 that they said they would give me. I accidentally tested it when I went to my sister's funeral in North Carolina. I had it in my pocket to show my relatives. And all of a sudden somebody's talking to me and I've got it in my pocket. And I realized that this Medical Guardian asking me if I was okay.

10 months ago

Reply from Medical Guardian

Hi Stephen, we received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our customer care team, a representative will be happy to help resolve this problem. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 8th, 2023

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Verified Customer

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Mary Austin, TX

I wish the battery lasted longer because my mom's not real good about charging it and she has to charge it every five days. I gave them the correct information when I first signed my mom up and somehow they got it wrong and then I had to sign a sheet, send it back, and then they wanted me to do it again and we just can't keep doing that.

10 months ago

Reply from Medical Guardian

We are sorry to hear about the negative experience you had with one of our representatives. We will take the time to look into this situation and provide the necessary evaluation and retraining for the customer care representative. Again, we apologize for any difficulties you may have had. At Medical Guardian, we pride ourselves in providing a great customer experience and we want to make sure you receive nothing less. If you wish to discuss this matter further, you can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 8th, 2023

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Anonymous Manitowish Waters, WI

The representative we worked with was very attentive and thorough and helpful. It broke for my dad. He called and said that it broke so my brother was able to get it back together for him, but I guess that was disappointing that that happened. Other than that, everything has been okay.

10 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Jun. 8th, 2023

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Verified Customer

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Joseph

Very efficient system. Microphone is so clear and loud. Whole process is so easy. My dad doesn’t mind wearing the pendant at all. Customer service is great

10 months ago

Reply from Medical Guardian

Thank you, Joseph. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 7th, 2023

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Verified Customer

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Ken Georgetown, TX

The mini guardian's size and price are good. Haven't had an emergency to know the full response. Test response time was good. Battery life is less than expected. Disappointed with Location History feature - can be days with no update and then can have 4 entries with same time and place.

10 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Ken. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Jun. 7th, 2023

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Verified Customer

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Don Saint Joseph, MI

While my husband hasn’t yet needed to use it, he feels more secure as do I. I was out of town for 10 days and I was much more at ease knowing he had this.

10 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review Don!

Jun. 7th, 2023

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Anonymous Central City, NE

Any time that we've tried to reach out we've had a response. When we got ready to set it up after I came home, my daughter was very pleased with the reception that she had gotten when she ordered it in the first place.

10 months ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 6th, 2023

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Verified Customer

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Terese Lady Lake, FL

If I just press the button, or even if I lean on it wrong, somebody says, "Hello Terese, how can we help you? Are you in trouble?" They immediately respond.

10 months ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Terese.

Jun. 2nd, 2023

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Jay Denver, CO

I find that it's easy and it makes me comfortable offering protection to Jay when I am at work. I also like it because when he gets in a shower I feel comfortable if I'm not home.

10 months ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Jay! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 2nd, 2023

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Verified Customer

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Dolores Florissant, MO

It is easy to use. We have tested it and it didn't work on the initial test. We haven't had to actually use it yet for an emergency. They seem to be responsive.

10 months ago

Reply from Medical Guardian

Thank you for this wonderful review, Dolores. We appreciate you being part of our growing community. All the best and stay well and safe.

May. 31st, 2023

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Marion Satsuma, AL

When I fell they they immediately called my son, which I had requested, and he was already on the way over here and it took him forever. They called me back and said that he didn't answer his phone, but he got here before anybody else. I thought they should have got a hold to him, but they said they couldn't.

10 months ago

Reply from Medical Guardian

Hi Marion, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

May. 31st, 2023

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Bernard Denver, CO

i bought this for my dad , his biggest fear was that he would fall and he would lay there , so he would not leave his room . He now has his independence back .

11 months ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Bernard! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

May. 16th, 2023

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Verified Customer

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Anonymous Saint Clair Shores, MI

I got it as a gift and I did not get enough instructions when I first used it. For example, I was laying on the floor of my bedroom with one speaker in the living room, and I couldn't understand the person on the speaker and they couldn't hear me cause I wasn't shouting loud enough. I could not pick and choose where I would fall. We got through that alright, the local fire department came in, took the lock off the door and they had to guess what to do, I couldn't tell her what the problem was.

1 year ago

Reply from Medical Guardian

We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Apr. 21st, 2023

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Barbara Ann Huntington Beach, CA

We had a device for my wife's aging mother, who was 99 when she passed away last year. She was in Florida and my wife was paying for it from California, and her sister that had been taking care of her mother, took the device to turn it in to Medical Guardian, left it in their drop box and we canceled the service. They've just in this last month charged us for another year's subscription on the device that we canceled. My wife asked me just a day before yesterday to get involved and see if I can get talk some sense into them, because I just paid $600 for this one. I don't mind doing it, but now they have extracted another $500 from my wife after they said they wouldn't. So we're not happy with them and if I have to, I will package this thing up and send it back to them and I'll go to another company.

1 year ago

Reply from Medical Guardian

Hi Barbara Ann, we received your review and we apologize for any inconvenience you have experienced with the billing for your account. At Medical Guardian, we pride ourselves in providing a great customer experience and it sounds like we didn’t do that. Please reach out to us directly by dialing 1-800-313-1191 so we can help make it right. We look forward to speaking with you soon and resolving this issue.

Apr. 21st, 2023

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Verified Customer

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Bruce Alta Loma, CA

They're very kind and very nice over the phone. They supply you with answers and if they don't have the answer, they'll get back to you within hours with the answer. So I appreciate that.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Bruce! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 18th, 2023

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Charolette Elgin, IL

There was an issue initially with the device and it took calling 3 times for me to realize that the reason why it was performing a certain way was because of the way it was set up. I just feel like that should have been resolved on the very first time and every agent should be knowledgeable about how the devices work specifically. It shouldn't have taken 3 times for me to get that resolved.

1 year ago

Reply from Medical Guardian

Hi Charolette, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Apr. 18th, 2023

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Donald Southbury, CT

I fell down and they responded very quickly, but I've also not fallen down and they called and asked me if I needed help. I just think that it's oversensitive and it responds, but I think it's better than not responding so I guess I'll leave it the way it is.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Donald.

Apr. 18th, 2023

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Verified Customer

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Cindy Chappell Hill, TX

Everything was easy to do. Getting the device, the time was a little bit of a problem. It took them about 10 or 12 days to get the equipment here, but other than that everything was great.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Cindy!

Apr. 18th, 2023

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Verified Customer

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Cecily

My mom wore her device to bed, and she activated it by mistake. And she had firemen and emergency personnel in her house when there was nothing wrong, so that was kind of a good test. She doesn't wear it around her neck anymore while she's sleeping, but it sure did its job.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Cecily.

Apr. 18th, 2023

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Verified Customer

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Annabelle West Chester, PA

I had a problem this morning and I called the Technical Support team and they were very helpful and got it fixed in minutes. There's nothing that I really dislike about the company.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Annabelle! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 18th, 2023

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Verified Customer

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Art Castle Rock, CO

It's very easy to install and set up. I tested it twice, but I haven't had to use it for an emergency. I called and they set me up and I only had a few questions and they answered them right away.

1 year ago

Reply from Medical Guardian

Hello Art, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Apr. 18th, 2023

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Verified Customer

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Bona Douglas, WY

It blinks a blue light at me so I know it's on. It's just nice to know that somebody is there if I need them. I was sitting in my reading chair and my book fell and alerted them. The person that responded was right there. They responded as soon as that rang. I appreciated it didn't have to put me on hold.

1 year ago

Reply from Medical Guardian

Thank you, Bona. We appreciate your review, as we strive to offer our customers the best customer care possible.

Apr. 18th, 2023

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Delores Pipestone, MN

I've just had it a short time, and the very first thing I noticed is that it's light. I had one previously and it was so heavy I just couldn't imagine having that around my neck all the time. But this is quite light, just like a necklace.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Delores. We appreciate you being part of our growing community. All the best and stay well and safe.

Apr. 14th, 2023

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Verified Customer

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Delores Tama, IA

It's wonderful. It does everything I want it to do. It's perfect the way it is, haven't had any problems with it. When I plug it in to get her charged, she's charging and everything works fine.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Delores! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 14th, 2023

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Verified Customer

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Christine Crane, MO

They're doing good for me. They're good. I was at home one night and I had slipped out of bed, so I had to call the people to come get me. It's a good device. I really like it.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Apr. 13th, 2023

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Verified Customer

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Clarice Allentown, PA

I appreciate it very much because in case I fall I have something to help me. I feel very secure with it, right around my neck. If I call for any help or any information, they're always there to help me.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Clarice! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 13th, 2023

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Verified Customer

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Bonnie Madison, WI

I don't like the way it looks. It's too clunky - I understand it needs the chain and has to be easy to manuever. But I've had to give up my jewelry to wear this clunky thing. The people I've talked to have been very nice.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Bonnie! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 11th, 2023

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Verified Customer

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Ann Elizabeth City, NC

I think the quality is really good. I wear it in the shower, I wear it all the time. The only time I take it off is to charge it right beside my bed and if I wake up in the night to go to the bathroom, I put it back on.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Ann. We appreciate you being part of our growing community. All the best and stay well and safe.

Apr. 3rd, 2023

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Verified Customer

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Carole Renton, WA

My first one had smaller holders at the top and broke and the one that I got to replace it is much more sturdy. I had an immediate response to replacing the device when I broke it.

1 year ago

Reply from Medical Guardian

Thank you, Carole. We appreciate your review, as we strive to offer our customers the best customer care possible.

Apr. 3rd, 2023

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Verified Customer

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Barb Belle Vernon, PA

My mom is up in years and she's not necessarily technically savvy, and Medical Guardian spent some quality time with her to make sure that everything was installed properly and working as it should.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Barb! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 3rd, 2023

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Verified Customer

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Carol Lincoln, RI

I had pushed the button to make sure it was working and the girl came on, and she said "Are you okay? Do you need help?" I said "No, testing." And that was the end of it. So that was very good.

1 year ago

Reply from Medical Guardian

Thank you, Carol. We appreciate your review, as we strive to offer our customers the best customer care possible.

Apr. 3rd, 2023

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Alice Greenwich, OH

My mom, she set it off accidentally a couple times and she gets called right away so she knows it works so it makes her feel at ease. It's user friendly. It was very easy to set up.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Alice.

Mar. 30th, 2023

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Bernice Valdese, NC

I like the feeling of security that I didn't have before, knowing that there was something there that if I had a problem I could notify someone quickly. I have accidentally set it off multiple times and they have been good about it.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Bernice! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 30th, 2023

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Bonnie Ludlow, IL

I dislike the weight of it, but I like that I have a wide range of functionality as far as the range. My mom tested it several times and it's worked immediately, so it's a quick response. They are very courteous, and very clear with their direction.

1 year ago

Reply from Medical Guardian

Thank you, Bonnie. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 30th, 2023

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Verified Customer

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Alice Seattle, WA

It's lightweight, easy to wear. I have found that when I do my monthly check-ins, the people are very polite and I appreciate how easy it is to handle when I push the button to check in. Everything works very nice.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Alice. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 27th, 2023