Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Jackie Scarbrough St Louis, MO

I haven't had to use it but I know it works ok.

6 years ago

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Martha Rabe Carbondale, CO

I've never had to push the button. I just liked that it could be used in any place.

6 years ago

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Daniel B. Kirkwood

Works every time when in range. It will not work from my out building where I need it the most,

6 years ago

Reply from Medical Guardian

Daniel, we do offer mobile units that may better suit your needs. A member of our Customer Care team will be reaching out shortly to discuss your options to see if we can help out. Have a great evening!

Mar. 12th, 2018

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Verified Customer

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Sofia Philadelphia, PA

Because it is not perfect still not sure how to use when I am out and about.

6 years ago

Reply from Medical Guardian

Sofia, thanks for reaching out. We would love to discuss your product features and the best ways to use it when you are on the go. If you are interested in speaking with us further, please reply directly to this message with some additional information about your account. Your full name, phone number and address should be sufficient. Any information shared will not be posted publicly and will only be shared with Medical Guardian. Thanks again for the review!

Mar. 13th, 2018

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Marcella Henry Aliquippa, PA

Convenient for all aspects of my daily routines.

6 years ago

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Doris Orange, CA

customer service, ease of set up and use

6 years ago

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Cheryl Kansas City, MO

Feel very secure if I need help it's close by

6 years ago

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Imogene McElroy Knoxville, TN

Fell and had to call. Everything worked as it should.

6 years ago

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Charles Metcalf Westfield, PA

Good equipment, friendly operators and dependable

6 years ago

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Chelo Elko, NV

Good product so far. I wear all day long and it doesn't feel too big

6 years ago

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M.Stanley Fort Myers, FL

Great customer service and fast response.

6 years ago

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Grandma Davenport, FL

Have not had to use it, so it must be worth a 5

6 years ago

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Charlotte Keck Berlin, WI

I havent neeed them but when I try a test. it takes a long time (sometimes) for someone to answer.

6 years ago

Reply from Medical Guardian

Charlotte, we thank you for the review. When testing your button, you should see a response from an operator in under a minute under normal circumstances. If that is not the case, please reply directly to this message and we will reach back out to troubleshoot your Mobile Guardian. Thanks again for the feedback!

Mar. 13th, 2018

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Gloria Johns San Angelo, TX

It takes way too long to connect to a service representative. This jeopardizes the clients well-being.

6 years ago

Reply from Medical Guardian

Gloria, thank you for reaching out. We have been experiencing high call volume as of late in our Customer Care department, which has resulted in increased hold times. We apologize for the experience! We are actively working on addressing this issue and you should see improvement in the coming weeks. Rest assured that in an actual emergency situation, we prioritize answer speed and will get you the help you need when you need it. We will be reaching out shortly today to address your concerns. Have a great day!

Mar. 13th, 2018

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Verified Customer

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Anonymous Seneca, SC

No problems with set-up or daily usage or ordering.

6 years ago

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Bob and Barb Portland, OR

No problems. Quick response to false alarms

6 years ago

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Bunny Shey Hollywood, FL

Only used to check the system and they are very nice

6 years ago

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H'ctor Clark San Antonio, TX

Service, product, and it offers reassurance

6 years ago

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Debbie Milhorn Bristol, VA

When my mother tests her device, I get an alert. The alert say it is a test

6 years ago

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Verified Customer

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Alta Wilson Marion, IN

you are always there when I need help THANK YOU

6 years ago

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Jack Lekang Lake Park, MN

Always available to answer when you call 7-24

6 years ago

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Karen C

Always there when needed and less expensive

6 years ago

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Lois Rancho Mirage, CA

customer service responds quickly and timely,

6 years ago

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Price Olive Branch, MS

Good service, nice people, ease of use, good protection

6 years ago

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Jim Oak Creek, WI

Responsive. Good speaker system on device

6 years ago

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Jennie Warrenton, MO

So very helpful and courteous when needed. Prompt response.

6 years ago

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Johnx Cary, NC

There is always one to answer your questions.

6 years ago

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Confidence Asheville, NC

They have always been very nice, professional and reliable

6 years ago

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Anonymous Santa Ana, CA

Very kind, considerate and helpful when I have questions.

6 years ago

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Carmella Marino Staten Island, NY

Would have rated higher but disappointed I was not notified when my Mom's power went out.

6 years ago

Reply from Medical Guardian

We appreciate the feedback. Unfortunately, we do not offer a remote power outage notification feature for our Classic Guardian at this point in time. However, we do offer a low battery alert that will go out if her Classic Guardian had to switch to battery back-up and that back-up was running low. If you are interested in receiving these kinds of notifications, please reply directly to this message with your full name and will be in touch to explain your options for setting this up. Any information shared in your response will only be provided to Medical Guardian and will not be posted publicly. Have a lovely day!

Mar. 14th, 2018

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Dennis Gardena, CA

dependable, easy to use, call center in the U.S.

6 years ago

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David in Burnet, Texas Burnet, TX

Great service and the company service is always there.

6 years ago

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Linda Papillion, NE

Takes awhile to connect. Dialing time seems to last too long.

6 years ago

Reply from Medical Guardian

Linda, typical response speeds for our systems are under 60 seconds under normal conditions. If your tests are falling outside of this range, feel free to reach back out with a message. If you provide the name of the device user, address and phone number, we should be able to locate the account and reach out. This information will not be posted publicly. Thanks for reaching out and have a great day!

Mar. 14th, 2018

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Verified Customer

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June Calloway Dallas, TX

The best resource and a more safer Alert and responding

6 years ago

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Doris Pino

They are very prompt, courteous and professional.

6 years ago

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Margaret Lawrenceburg, KY

They have assisted me promptly when I needed help.

6 years ago

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Jason Vedder Brownwood, TX

Luckily I haven't had to use it yet, but it seems to be alright.

6 years ago

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Verified Customer

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K.H. Lima, OH

I bought it because they were the best rated one for the best price. It's good.

6 years ago

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Verified Customer

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Anonymous Joliet, IL

I got it because I needed some kind of protection and since I liked what they said and offered, I decided to get it. We haven't actually had to use it as of yet but in the four months that we've had it we haven't had any problems either. I should probably test the apparatus though. The microphone is in a completely different room from the thing that I wear. My sister has a different system and I know that that one has the microphone right on the apparatus that you wear. If I were to fall at the other end of the house I'm not sure I'll be able to talk to them. That's one of my concerns with it.

6 years ago

Reply from Medical Guardian

Thank you for the review. If you push your help button and are out of range to be able to speak through your speaker, you will still get the help you need so long as you are within range for the button press to go through (this varies from unit to unit but would be at least 350 ft). The operator would assume an emergency is occurring and proceed with your emergency plan that was previously put into place. If you are interested, we do offer a unit, the Active Guardian, that has a microphone right on the button that you wear. If you would like more information on that unit, reply directly to this message with your full name, address and phone number so we can reach out. Any information you share will not be posted on and will only be shared with Medical Guardian. Thanks again for reaching out and have a great day!

Mar. 9th, 2018

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Cesie Kinnamon Hillsboro, OR

Luckily haven't had to use it yet but customer service has been good so far.

6 years ago

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nancy Beaverton, OR

good service watch my account well east to use small

6 years ago

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Doris Tustin, CA

I am a little active for the fall detection it keep setting off.

6 years ago

Reply from Medical Guardian

Doris, thank you for the feedback. Fall detection can lead to false alarms, especially for more active customers such as yourself, but there are ways to minimize these. We would like to have a member of our Customer Care team reach out and discuss your usage to see what we can do about that. Would you be willing to provide us with some information to locate your account? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide us with your full name and any other identifying information (i.e. address or phone number), we will see what we can do to help. Thanks again for the review and have a lovely week!

Mar. 7th, 2018

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Ruth Gallivan San Diego, CA

It is Easy to use and works well for seniors

6 years ago

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Vera Ann Smith Grosse Tete, LA

Great service so far. No problems. Very professional.

6 years ago

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Don W Wichita, KS

They answer when I test; I've not had to make call yet.

6 years ago

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Joan Sparta, WI

Great product - DependBLE - Works as you need it

6 years ago

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Deborah Grafton, WI

So far so good just haven't used it which is good.

6 years ago

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Disappointed with Medical Guardian Owensboro, KY

Trying to get through and speak with someone in customer service once you have purchased is frustrating and nearly impossible.

6 years ago

Reply from Medical Guardian

We appologize for the hold times you experienced recently. We have been experiencing high call volume as of late. We are actively working on addressing this issue and you should see improvement in the coming weeks. Keep in mind that we prioritize emergency response time above all else and that our emergency operators, at a separate location, are available 24/7 to answer emergency calls. If you do need any additional assistance, feel free to reply directly to this message. If you can provide us with some additional account information (the user's name, phone number and address), we will reach back out. Any information you share in your response will not be posted on , it will only be shared with Medical Guardian. We will do anything we can to help improve your experience. Thank you for the feedback and have a great day.

Mar. 7th, 2018

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Guy Pittsboro, NC

Prompt response during monthly test. Reassuring

6 years ago

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Ivy

Nobody there! During testing alone it took 21 minutes to get a response when I activated the "HELP" button! NOT a good feeling!

6 years ago

Reply from Medical Guardian

Ivy, thank you for reaching out. We apologize for the delays you have experienced when reaching out to our Customer Care department recently. We have been experiencing high call volume recently and are actively working to address this issue. You should see improvement in the coming weeks. Rest assured that in an emergency situation, we prioritize response time. Our emergency operators work 24/7 to ensure your safety. If you have any additional concerns that need assistance, feel free to reply directly to this message. Simply provide us with some additional information (full user's name, address and phone number), to allow us to locate the account in question. Any information shared will only be shared with Medical Guardian and will not be posted to . Have a great day!

Mar. 7th, 2018