Name: Medical Guardian
Rating: 4.4

star star star_border star_border star_border

Lynette Plander Minneapolis, MN

Company they contract through for service is great, but frequent problems with equipment and can’t get them to replace it and must call multiple times over several weeks to get a response.

3 years ago Edited September 14, 2021

Reply from Medical Guardian

Hello, Lynette. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you!

Oct. 6th, 2020

star star star star star

Matt Savage Middletown, DE

Rated #1 on google - service was great. Spoke with Mary. She related to my concerns about my father. It was nice.

3 years ago

star star_border star_border star_border star_border

Kathy Towanda, KS

Not reliable. If the service does not serve an area they should cancel the service and refund your money instead of continuing taking your money. This is a life saving device! They really didn’t care if it worked or not, as long as they got your money.

3 years ago

Reply from Medical Guardian

Hi, Kathy. Thank you for your review. We are sorry that you have had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we may investigate this for you. Thank you.

Jul. 30th, 2020

star star star star star

Laura Levine

Least a.ount of equipment to take when leaving the house. All in one unit...no separate pieceto carry/forget/lose.

3 years ago

star star_border star_border star_border star_border

Rosemary Stratton Beaver Falls, PA

I have purchased two medical guardians. One for my mother-in-law and one for my mother. Both of them had bad chargers. I was promised an overnight replacement. That did not happen she has been waiting five days for the replacement.

3 years ago

Reply from Medical Guardian

Hi, Rosemary. Thank you for reaching out. We are sorry for the trouble they have experienced with their devices. We will be sending you a private message asking for account-specific information so that we can investigate this for you. Thank you.

May. 8th, 2020

star star_border star_border star_border star_border

Ruth Hickey Great Falls, MT

Installation of Classic Guardian November 18, 2019 and tech visit early December did not reveal my name and address wrong. December 26 test call disclosed your mistake; call representative extremely brusque. Information correct here with Spectrum; three local company individuals required to correct your mistake.

4 years ago

Reply from Medical Guardian

Hello, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Jan. 15th, 2020

star star_border star_border star_border star_border

Ed Cherryville, NC

Found out when trying to activate the GPS device that is does not work in structures with metal roofs. Questioned then how “universally” reliable it was. Not comfortable with something as important as this which may not be functional all the time.

4 years ago

Reply from Medical Guardian

Thank you for your review, Ed! We appreciate your feedback. GPS is not 100% perfect - regardless of whether it is a medical alert device, a cell phone, or another electronic device. Environmental factors can certainly affect its ability to pinpoint the exact position. Our GPS devices use local WiFi networks to triangulate someone's position as a backup to GPS. We hope this helps. Thank you!

Aug. 15th, 2019

star star star star star

Tom D Los Alamitos, CA

The man that called me and signed me up was very pleasant to deal with and answered all my questions.

4 years ago

star star_border star_border star_border star_border

Erin Ferrara North Charleston, SC

Horrible company. I've tried to have them correct their billing system. Charging me double still. This problem has been going on for 7 months. Service problem also. Father had emergency, they called the wrong contact on the account and delayed calling ambulance. Find some one else

4 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. We will reach out to you with a resolution. Thank you again for your review, and have a great day!

Jul. 26th, 2019

star star star star star

Denise Huntington, IN

We have not had to use the Medical Guardian as of yet but are very pleased with the peace of mind it gives us.

4 years ago

star star star star star

Carrie Elkins, AR

Friendly, helpful staff, unfortunately the product has limited capabilities where cellular signal is poor.

4 years ago

star star star star star_border

ANNETTE WALKER Creola, AL

The watch is exactly what I need for my husband, he has dementia. With the help of the lady I talked to get it activated was very helpful.

4 years ago

star star star star star

KAREN LUNSFORD Gregory, MI

Update: Concerns were addressed. Am considering using service and will update again after using for a while.

5 years ago

Reply from Medical Guardian

Karen, thank you for reaching out. We're sorry you did not receive a call back at the requested time. We are currently looking into your concerns to ensure that this doesn't happen again. Have a great day!

Mar. 20th, 2019

star star star_border star_border star_border

Joan Willow Springs, IL

I am returning the unit because of the flashing green light. I don't see the purpose of it. I tried turning it around but you could still see it flashing and it was annoying at night.

5 years ago

Reply from Medical Guardian

Joan, thank you for the review. We are sorry that the lights on your device were an annoyance. We do offer a variety of devices to meet the needs of our customers. We do have other options available to you that would not have the same flashing lights you are mentioning here. If you are interested in hearing about other options available to you, please reply directly to this message with your full name, address and phone number and we will have a member of our team reach out to discuss further. Any information shared in your response will not be posted publically. Have a great day!

Feb. 15th, 2019

star star_border star_border star_border star_border

Juanita Justice, IL

I ordered with the understanding that it was a ONE TIME charge of $29.95, my mistake. However, I sent the device back and they claim they have not received. In the meantime, I continue to incur a monthly fee for a device and service that I do not benefit from. Not fair! I'm sure its sitting in a warehouse in a pile somewhere.

5 years ago

Reply from Medical Guardian

Juanita, thank you for your feedback. We are sorry about the confusion surrounding your billing. We can definitely take a closer look at this for you and get this situation resolved for you. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

Feb. 13th, 2019

star star_border star_border star_border star_border

Dave Elizabethtown, PA

Ordered device on Jan 9th. (Wed) was told I would have it early the next week, possibly by Saturday the 12th. Today is Jan 19th. I still don't have the device. I hope the response isnt that slow when the device is activated and button is pushed for help!

5 years ago

Reply from Medical Guardian

Dave, thank you for the feedback. We're sorry that your device was not delivered in the timeframe you expected. We definitely want to take a closer look at your situation. Would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will look into what happened with the shipping here. Thanks again for reaching out!

Jan. 23rd, 2019

star star_border star_border star_border star_border

Jim Smith Chandler, AZ

So far, I haven't gotten the unit yet, company said I would get a tracking number emailed to me, no email. Called the company, unit should have been here by end on the day Friday the 11th, Saturday afternoon, still no unit. Not happy with the unit, but then again I don't have a unit.

5 years ago

Reply from Medical Guardian

Jim, thank you for reaching out. We're sorry that you did not receive your unit as expected. We can certainly look into the status of your you. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with the full name of the device user (if different), their address and phone number, we will look into the status of the device and be in touch. Have a great day!

Jan. 14th, 2019

star star star star_border star_border

Carol Bowlin

Much Slower than expected response time, in fact one time I also called 911. Every time they go through address, names, etc. be quicker, get to the point of the emergency.

5 years ago

Reply from Medical Guardian

Carol, thank you for reaching out. Typically you should expect a response through one of our devices in under a minute. If that is not the case, we would like to take a closer look at your concerns. So we can better research your particular situation, would you be willing to help us locate the account in question? Any information shared in your response will not be posted publicly. If you could provide us with the full name, address and phone number of the device user, we will be in touch. Thanks again for reaching out!

Dec. 27th, 2018

star star star star star

Lynne Vriezen

A real person that you can understand always answers the phone and they are always very polite and helpful.

5 years ago

star star star star star

Jane Eckert

Always at the ready for an emergency. Two methods to keep me safe. Either a wrist band or a lanyard.

5 years ago

star star_border star_border star_border star_border

Renee Cheney Martinez, CA

Terrible customer service. After returning merchandise, Medical Guardian continues to bill me on my credit card. They admit their mistake and send me a check but then bills me again for the amount of the check. I can't seem to get rid of this company.

5 years ago

Reply from Medical Guardian

Renee, thank you for reaching out. We're sorry for the confusion surrounding the billing of your account. It looks like you were able to speak with one of our supervisors on 12/19 about your concerns. If you still require assistance, please don't hesitate to reach out to the same supervisor you spoke with or to reply directly to this message if that's easier. Any information shared in your response will not be posted publically. Thanks again and have a great day!

Dec. 20th, 2018

star star star star star_border

Vicky Patton Johnson City, TX

So far the experience is what we expected. Signing up and activating was an easy process. All the representatives we talked to were very pleasant.

5 years ago

star star star star star_border

Reba M Johnson Salinas, CA

I have not received it yet. So far very satisfied with the way i was able to purchase the system taking a long time to get here.

5 years ago

Reply from Medical Guardian

Reba, thank you for reaching out. We looked into your shipment and it appears your unit is scheduled to be delivered today. We will send you the tracking number via a private message. Don't hesitate to reply directly to this message if you have any other questions or concerns.

Nov. 20th, 2018

star star_border star_border star_border star_border

Linda Beaverton, OR

Customer service people are friendly but can’t get the information (addresses & phone numbers) correct. If these aren’t correct, what good is the service? A fire truck showed up in front of my moms house and NO ONE was contacted including her house phone that didn’t even ring. Equipment going back today!!

5 years ago

Reply from Medical Guardian

Linda, thank you for reaching out. We are sorry that your mother's experience with one of our devices was less than satisfactory. If her phone was not contacted as part of our standard emergency protocol, we would like to see what went wrong there. Would you be willing to help us in locating your mother's account? Any information shared in your response will not be posted publicly. If you could provide us with her full name, address and phone number, we can look into your concerns more thoroughly, even if you have already moved to cancel the account as you indicated. Thanks again for reaching out and we hope you both have a lovely day!

Oct. 30th, 2018

star star_border star_border star_border star_border

Mary bailes Monroe, LA

I had this service for a year and cancelled it because of their faulty service. They keep charging me my credit card each year and I have to tell my credit card each year that I cancelled service year before. I would never use this service again and they keep trying to defraud me.

5 years ago

Reply from Medical Guardian

Mary, thank you for reaching out. We're sorry that our service did not meet your expectations overall. We would like to see if we can resolve this billing issue for you. Would you help us by providing us with some additional information so we can reach back out to discuss your concerns further? Any information shared in your response will not be posted publically. If you could provide us with a working phone number, we will be in touch. Have a great day!

Oct. 30th, 2018

star star star star star

Patricia L Kelly Lakewood, WA

Just spoke with a truly wonderful young man . His name was Keith. Very very knowledgeable and likeable.

5 years ago

star star star star star_border

C M Rogers, AR

No tracking ID was sent. Waited over a week & called. Found out it was never processed. The good thing is they expedited shipping.

5 years ago

Reply from Medical Guardian

Thank you for your feedback. We are happy that your issue with shipping was resolved. Don't hesitate to reply directly to this message with any other questions or concerns you may have.

Oct. 9th, 2018

star star_border star_border star_border star_border

Jenifer Dixon Clinton, SC

It is 3 weeks after I ordered the device for my elderly stepfather. No device. When I call customer service they put me on terminal hold. Can't seem to find my name, his name or confirmation number so they just put me on hold. I DO NOT RECOMMEND THIS COMPANY.

5 years ago

Reply from Medical Guardian

Jenifer, thank you for reaching out. We are sorry that your experience with Medical Guardian has been less than ideal so far. We did take a look at your stepfather's account and see that his unit was delivered on 8/16. We are sorry for the confusion and for your difficulties in getting this information. We do also see that your stepfather's unit was successfully activated yesterday. We are happy that he is now protected. Please do not hesitate to reach back out if you have any other questions or concerns. Feel free to reply directly to this message. Have a great day!

Aug. 28th, 2018

star star_border star_border star_border star_border

Chris Moss Elverta, CA

We were clear that we were not ready, mom wasn't home yet, and had not agreed to purchase, we'd have her purchase a system when she got home from the rehab facility.and they said ok let us know. no problem but then continued to call and bother us about signing her up.

5 years ago

Reply from Medical Guardian

Chris, thank you for the feedback. We, first of all, wanted to wish your mother the best as she continues her recovery. We also wanted to apologize for the unwanted calls. We assure you that it is not our intention to call people who don't want the calls and we want to ensure that this issue is resolved for you. Would you be willing to provide us with a bit of additional information? If you can provide us with the phone number provided to Medical Guardian we will use this information to ensure no additional calls are received. Any information shared in your response will not be posted publicly. Thanks again for reaching out!

Aug. 14th, 2018

star star star star star

Dltbrowning Knox, IN

Both gentlemen were very helpful and considerate. Received answers to our questions. No sales pitches.

5 years ago

star star star star star

Anne Henry Voorhees Township, NJ

Information provided and assistance very helpful. Patient and kind at all times in answering questions.

5 years ago

star star star star star

Ginger

It was easy to order. My questions were answered well when I was researching the best plan for my Mom.

5 years ago

star star star star star

anonymous

Very vigilant. We accidentally hit the button and they called within seconds to ask if we needed assistance

5 years ago

star star star star star

Kay Pineland, TX

Have only had the unit for 2 days but so far, customer service has been very good, informative and knowledgeable.

5 years ago

star star star star star

Susan B Concord, CA

The employees! Jamal H. and Michelle J. were very helpful and friendly. Made the purchase an easy decision

5 years ago

star star_border star_border star_border star_border

Rita Marseilles, IL

They have not contacted me. I left a message a message on someones voice mail. The number I called said the were busy and to hang on then I got the voicemail. Two weeks ago Inrequested information and was supposed to get a call. They had the right number. I have caller ID their were no calls. I guess they do not want my business.

6 years ago

Reply from Medical Guardian

Hello Rita, we apologize for your recent sales experience. We would like to review this issue and have someone reach out to you. Please reply with your full name and phone number. Any information you provide will not be posted publicly. Once we receive this information, we will reach out to you shortly. Thanks.

Apr. 10th, 2018

star star star star star

Gary Ravenna, OH

They were helpful in helping me pick out the unit I needed. They helped me set it up and it works as I expected.

6 years ago

star star star star star

Cathy Fremont, MI

Very knowledgeable and clear about what would be needed once the package arrived and how to get things set up.

6 years ago

star star_border star_border star_border star_border

Anonymous Madison, WI

I was just doing research - and have received seven calls in the last 2 weeks. Each time I said I was doing research and would let you know when i was ready to talk. I feel that has been excessive which makes me less likely to do business with you.

6 years ago

Reply from Medical Guardian

Hello, we apologize for the follow-up calls. We would like to rectify the situation by removing your number from our list. If you would like this to be done, please reply with your contact name and phone number. Any information provided will not be posted publicly. We appreciate your feedback.

Mar. 27th, 2018

star star star star star

Bob Dean Lady Lake, FL

They quickly and completely shipped the equipment and guided me to install and activate it - Thank you

6 years ago

star star_border star_border star_border star_border

A very disappointing experience Aurora, CO

The equipment would not function during the activation process. After 3 1/2 hours on the phone with technical support and or on hold, I gave up. None of their associates were empowered to resolve the issue, I canceled my order.

6 years ago

Reply from Medical Guardian

We're sorry that your experience with Medical Guardian was less than ideal. We appreciate the feedback and would like to look further into what prevented your unit from working. Would you be willing to help us locate your account? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide us with the full name of the user and any other identifying information (i.e. address or phone number), we can look into what exactly prevented you from being able to activate your unit. Have a great week!

Mar. 5th, 2018

star star star star_border star_border

David Brown Richmond, VA

Alert device too big and bulky to wear around neck. When worn in belt holster, fall detection feature voided. Returned per your 30 day guarantee, not yet reimbersed

6 years ago

Reply from Medical Guardian

David, thank you for trying out one of our units. Per our records, your full refund was processed on 2/12. If you have not yet received this refund, feel free to respond directly to this message and we will look into it on our end. Have a great Friday!

Feb. 23rd, 2018

star star star_border star_border star_border

Gail New Paltz, NY

I was not aware that they would be calling my sister at 2 am when my mother called. They did take her to the hospital, but I thought the hospital would have given a call if anything was serious.

6 years ago

Reply from Medical Guardian

Gail, thank you for the review. Generally speaking, we do reach out to emergency contacts after contacting EMS as a part of our protocol. We keep calling until we reach a live person, going down the list. We can look more closely at your mother's account if you can provide us with some additional information to locate her account. If you reply to this message, any information shared will only be shared with Medical Guardian. If you could provide your mother's account number (on the Service Agreement we sent with your unit), or full name and any other identifying information (i.e. address or phone number), we can look into her case more thoroughly. Thanks again for the review Gail. Have a good afternoon!

Jan. 25th, 2018

star star star star star

Cheryl Peterman Prescott, AZ

Great customer service over the phone. She was more interested in meeting my needs as opposed to selling me product.

6 years ago

star star star star star_border

civil Henderson, NC

I am happy with customer service. I am a new customer so I need to see how a call into them is handled before I can give them an excellent review.

6 years ago

star star star star star

eased my soul Colorado Springs, CO

with one phone call, they answered all questions and gave options. Very easy to understand with no hidden costs

6 years ago

star star star star star_border

Susan M. Jeavons Chardon, OH

I have had Medical Guardian for several years, and it has literally been a life saver for me! I trust it 100%! And it's not too expensive.

6 years ago

star star_border star_border star_border star_border

Linda

Been trying to cancel for nearly 2 weeks and am assured that i will receive the return address label within 24 hours and it NEVER happens. Feel I am being lied to and that they think I will forget so they can continue to charge or have me pay for the large $350 plus for the device.

7 years ago

star star star_border star_border star_border

Sue Hiatt Osawatomie, KS

It was a hassle from the time I spoke with the Sales Rep. All he wanted to do is make a sale! Finally when I got to a Service Rep. I think I got the help I needed in making the right decision on what I needed!

7 years ago

star star star star star

Terry L. Volk Merrillville, IN

Got this for my husband. Everything was done very well and quickly. We haven't received the unit as yet..

7 years ago