Name: Medical Guardian
Rating: 4.4

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Anonymous

Heavy gadget to carry around. Also will never leave house keys outside so how could help get in???

6 years ago

Reply from Medical Guardian

Thank you for the feedback. We offer a variety of system options and may have one that better suits your needs. If you are interested in hearing more, please reply with your full name, address and phone number. This information will not be shared publicly. Regarding providing access to emergency responders, a lockbox is one popular option for secure access. Customers also can provide us with garage or other keyless entry options if they prefer. Thanks again for the review!

Apr. 5th, 2018

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Sue

The courteous way they handle everything

6 years ago

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Nancy Romitti

They were quick to respond when I needed them.

6 years ago

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Joel

I used it twice. Both times prompt and professional.

6 years ago

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none

Always alert. Even when I accidentaly press the button.

6 years ago

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Ted

respose tme and the ability to locate me

6 years ago

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Jim

Staff was very helpful. Answered quickly.

6 years ago

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Gail David Bayside, NY

The device is easy to use, light, and comfortable.

6 years ago

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Michael Shotwell Kalamazoo, MI

It was just handy, I haven't used. It takes a long time for them to respond.

6 years ago

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Richard Fugate Battle Creek, MI

I don't have any experience. it doesn't get a good signal where my father's lives.

6 years ago

Reply from Medical Guardian

Hello, we are sorry to hear about your signal issue with your Premium Guardian unit. We would like to troubleshoot this issue with you. We will have one of our Customer Care Specialists reach out to you shortly. Thanks for your feedback.

Apr. 4th, 2018

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Emily Rutledge Chicago, IL

I think the fact that they have a GPS. I have to use it several times.

6 years ago

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Robert Baker

They are alright, though I don't really think I need it. It's expensive.

6 years ago

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Phyllis Schmidt Zillah, WA

I've never had to use it, I just carry it with me when I go out for a walk or something.

6 years ago

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cadipatian Stuart, FL

answered the call right away to check on my needs

6 years ago

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Evelyn Somerville, TN

Easy device ,love it. The Guardian is a Life saver.

6 years ago

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South Miami Miami, FL

Good response time and customer service.

6 years ago

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bobo Brooklyn, NY

great service great team network and great customer service

6 years ago

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Ledith Ambs Williamston, MI

Have had no problems. Good communication and equipment.

6 years ago

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Anonymous Temecula, CA

I have used them and they did exactly as advertised.

6 years ago

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Brenda Grants Pass, OR

I haven't used their services yet. I don't have anymore information for feedback.

6 years ago

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P. Bosworth Levittown, NY

Response is excellent. Customer service extremely helpful.

6 years ago

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Adan Castro Harlingen, TX

Quick response, good pricing, customer service is great

6 years ago

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P Roker Bird Island, MN

They are right there to answer your call.

6 years ago

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Mary Lightfoot Houston, TX

When it accidentally went off they were right there.

6 years ago

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Michael Lady Lake, FL

When testing device It takes way to long for a call to be answered I am seriously thinking about trying another device

6 years ago

Reply from Medical Guardian

Hello Michael, we are sorry to hear about your recent experience with our unit. It normally takes 60 seconds or less to connect with one of our Operators under usual circumstances. If it takes longer than 60 seconds we would be happy to speak with you to resolve the issue. Please reply with the full user name, address, and phone number. Any information you provide will not be posted publicly. We are thankful for your feedback.

Mar. 28th, 2018

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MR Central, UT

I think it was the advertisements that I saw that convinced me of getting it. I wear it every day.

6 years ago

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Celeste Jacobs Boynton Beach, FL

A good friend recommended it to me. The device is very convenient.

6 years ago

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Marge And Cincinnati, OH

My daughter got it for us. It's simple and seems easy enough to use.

6 years ago

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Leonard A. Gardner Myrtle Beach, SC

They contact immediately if they sense a problem.

6 years ago

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Lib Arden, NC

They are always available when I need them.

6 years ago

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Fall Assitance Allentown, PA

There was a certain part of his home in which no communication could be made.

6 years ago

Reply from Medical Guardian

Thank you for reaching out. We would like to look into your concerns about not being able to communicate with your device in certain parts of your home. Would you be willing to help us in identifying your account? Please reply to this message with the name of the user, their address and phone number. Any information provided in your response will not be posted publicly. Thanks again for the feedback and have a nice day!

Mar. 27th, 2018

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Sterling Indianapolis, IN

It works outside the home and no matter how far away.

6 years ago

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Judy's Guardian Melbourne, FL

Great product. easy to use and many functions

6 years ago

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Catherine Quinn

GPS not useful or practical, difficult to use in every day living.

6 years ago

Reply from Medical Guardian

Catherine, thanks for the feedback. A member of our Customer Care team will be in touch shortly to discuss your concerns about your GPS. Have a great day!

Mar. 27th, 2018

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Jerry K. San Jose, CA

Easy to use and durable against wear and tear. Response time is reasonable.

6 years ago

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John and family Moundsville, WV

Security. It makes you feel more secure.

6 years ago

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Patricia Jones Belleview, FL

Has performed just like salesperson said it would

6 years ago

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James Presley Jacksonville, FL

Dependable & Best of all, No complaints from my Mom...

6 years ago

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Mark R Hot Springs Village, AR

Because of the mobility and service anywhere

6 years ago

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Ruby Warminster, PA

sometimes it takes up to 5 minutes for it to be picked up while ringing

6 years ago

Reply from Medical Guardian

Ruby, thank you for your review. We would like to look into the problems you are experiencing with response speed. Could you help us locate your account? Please reply with the full name of the user, their address and phone number. Any information provided will not be posted publicly. Have a lovely day!

Mar. 27th, 2018

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Dee Dayton, NV

Seems to work so far. have not had an emergency so can't really rate.

6 years ago

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Ednic Chandler, AZ

Response is fast and friendly! Cost is reasonable.

6 years ago

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MA resident

Quickly and satisfactorily handled a call

6 years ago

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Wini13 Staten Island, NY

I haven't used the device. I find it a bit pricy and have been thinking of cancelling. In never remember to take the extra voice device with me.

6 years ago

Reply from Medical Guardian

Thank you for reaching out. We can reach out regarding canceling out your account. If you respond to this message with your name, address and phone number, we will have a member of our Cancellation department reach out. Any information shared in your response will not be shared publicly. Have a nice day!

Mar. 21st, 2018

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R. Orona Chandler, AZ

Compact device allows user to enjoy walks away from home.

6 years ago

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CHARLOTTE City of Saint Peters, MO

So far they answer when tested and easy ok set up.

6 years ago

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Nick

Quick response & reliable -also easy to use

6 years ago

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Robert Freiburger Geneseo, NY

It has all of the features I need, and works well

6 years ago

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Anonymous Goshen, NY

gives me a feeling of security, since i live by myself

6 years ago

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Christine Warren, MI

Dependable and Courteous. Always there.

6 years ago