Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Anita

quick response time, good service, easy to sign up

6 years ago

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Verified Customer

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Phyllis

They always come, are very kind and take care of my needs.

6 years ago

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Judy H.

/very responsive and caring phone representatives.

6 years ago

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Anonymous

when I have pushed my button the help comes immediately.

6 years ago

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cawbyone

they have always been there when they where needed.

6 years ago

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SISSY MOORE

Peace of mind. No woories. It's that good.

6 years ago

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Charlene Stough Beaumont, TX

Recently we had to summon an ambulance and it worked.

6 years ago

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Jewell Reece Lake Worth, FL

I picked it since it was cheaper. I wear it everyday without a problem. When I call, they answer.

6 years ago

Reply from Medical Guardian

Hello Jewell, we are happy to hear you are not experiencing any issues with your unit. We are happy to be there for you in your time of need. We aim to provide Five Star service. Is there anything we can do to earn a Five Star review from you? Thanks.

Apr. 10th, 2018

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Verified Customer

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Vicente Fernandez Houston, TX

Great service, fast answering, giod quality of product

6 years ago

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Verified Customer

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Silvia O. Brooklyn, NY

Every test was answered promptly, verifying address.

6 years ago

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Verified Customer

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William Patton Broomall, PA

Always responsive and helpful when called.

6 years ago

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Verified Customer

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Barbara Plover, WI

Customer service very polite and prompt.

6 years ago

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Verified Customer

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Concerned daughter Russellville, AR

Batteries sometimes don't last long enough when away from home

6 years ago

Reply from Medical Guardian

Hello, we would like to speak with you about your device battery life. You can contact our Customer Care Team at 1-800-313-1191 Monday-Friday, 9am-9pm EST and Saturday-Sunday, 9am-5pm EST. Thanks.

Apr. 13th, 2018

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Verified Customer

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Anonymous Princeton, KY

GOOD SERVICE WHILE WE HAVE BEEN USING THIS SERVICE

6 years ago

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Cat Marion Junction, AL

It is a very good service. Very prompt when needed.

6 years ago

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Anonymous Carmel, IN

I never had to push the button but everything seemed ok.

6 years ago

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Verified Customer

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Martha Ann DeBary, FL

once you push the button, sometimes takes a minute before someone answers.

6 years ago

Reply from Medical Guardian

Martha Ann, thank you for the review. Generally speaking, you should be able to reach one of our highly trained operators in under one minute. We will be reaching out shortly to look into your situation to make sure everything is functioning as it should.

Feb. 26th, 2018

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Verified Customer

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Sue Mills La Porte, IN

The service was needed by my loved one and it worked excellent. Thank you!

6 years ago

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Verified Customer

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sam College Station, TX

They always respond to button being pushed fairly quickly

6 years ago

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Verified Customer

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Sadie Billings, OK

Helped Mom in an emergency situation by notifying me and emergency services

6 years ago

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Gradian Dayton, OH

Easy setup and easy to use. Good service.

6 years ago

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SANDI LAMB Chattanooga, TN

Sometimes slow to answer when called for the equipment checkup.

6 years ago

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Walter Norman Dry Ridge, KY

works the way it was designed with the GPS feature

6 years ago

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Clark R. Troutville, VA

Responds quickly and have high quality equipment

6 years ago

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J.M.

Peace of mind. Excellent response time.

6 years ago

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Carol and Mel Cleves, OH

They answer quickly resulting in a quick response.

6 years ago

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Verified Customer

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Jeannie Grand Rapids, MI

Very friendly customer service. I feel very safe with it.

6 years ago

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Anna Saint Charles, IL

They immediately in clear English. The system is easy to use.

6 years ago

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Violet Chobanian Newbury Park, CA

I picked it after comparing it. We haven't used it yet. My mom wears the necklaces and she has no problem with it. They have been very attentive.

6 years ago

Reply from Medical Guardian

Hello, we are happy to hear you are not experiencing any issues with your unit. We are happy to be there for your Mother in her time of need. We aim to provide Five Star service. Is there anything we can do to earn a Five Star review from you? Thanks.

Apr. 6th, 2018

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Verified Customer

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Antonia

Excellent response time when testing unit

6 years ago

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Verified Customer

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Tony

they answer immediately if I have a problem

6 years ago

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Ellen, daughter

It's worked promptly and efficiently when we've needed it.

6 years ago

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David Pankratz

Have not been forced to use it yet. But am impressed with quality of equipment.

6 years ago

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Ruth

Contact person has not been contacted last 2 times ambulance was called.

6 years ago

Reply from Medical Guardian

Hello Ruth, we appreciate your feedback. We would like to research your issue regarding emergency contacts not being informed of emergencies. Please reply with the full name on the account, address, and phone number. Any information provided will not be posted publicly. We value your feedback.

Apr. 12th, 2018

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Verified Customer

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Pat Wood

Oterwise it's ok, so far have not used it which is good.have to keep on charge too much

6 years ago

Reply from Medical Guardian

Hello Pat, we are sorry to hear about your charging issue. We are happy to be there for you in your time of need. We would like to troubleshoot this issue. Please reply with the full name on the account, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, one of our Customer Care Specialists will reach out to you shortly. We value your feedback.

Apr. 4th, 2018

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Verified Customer

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JC West

Great service, fair price. Reliable; GPS is a great addition.

6 years ago

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J.D. Bush

Very affordable and effective way to protect loved ones who live alone.

6 years ago

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Mark Batchelor

Very reliable and prompt callback when activated.

6 years ago

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Medical alert. Story 2o18

Dependable product..great safety features

6 years ago

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Verified Customer

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Lisa S.

Good quality product and customer service

6 years ago

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mike paschkes

quick response when accidentally press button..haven't hadto use otherwise

6 years ago

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W. Schult

Excellent response and notification to family.

6 years ago

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Verified Customer

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Ease of mind

Reliable and extremely helpful. Gives us peace of mind.

6 years ago

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Verified Customer

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Russell Gregory

i used it once & got rapid response. Great for me @ age 85.

6 years ago

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Carol

very efficient answers notification very fast

6 years ago

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nobody

sometimes it takes a while to get an answer when pushing the button.

6 years ago

Reply from Medical Guardian

Hello, under normal circumstances the response time after an alert takes 60 seconds or less. If your response time is longer than 60 seconds we would like to speak with you to resolve the issue. You can contact our Customer Care Team at 1-800-313-1191 Monday-Friday, 9am-9pm EST and Saturday-Sunday, 9am-5pm EST. Thanks.

Apr. 13th, 2018

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Verified Customer

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RUTH

Fast in getting help and notifying family

6 years ago

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Phyllis Anthony

price reasonable, always available and mobile

6 years ago

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June

Always ready to answer questions. Quick to get help

6 years ago

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Nancy

They are attentive every time we call; never disappointed

6 years ago