Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Robert Gardner Buffalo, NY

I had seen it online, that's why I got it. I used it during most of the day and at night too. The button was working and all, but I was not getting my calls returned.

6 years ago

Reply from Medical Guardian

Robert, thank you for the review. We will have a member of our Customer Care team reach out to see if we can address your concerns. Thanks again for reaching out!

Mar. 1st, 2018

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Gerald R Sturgeon Bay, WI

I got it because other people recommended it to me. I've had a very positive experience so far.

6 years ago

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Fred & Newman Lake, WA

I did some research and decided to get this one. I've never had to use it, but I'm happy with it so far.

6 years ago

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Vernon Jones Humble, TX

I just got it because of the things that it can do, though so far I haven't had to use it.

6 years ago

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Bernieand

have not had medical emergency, but it does take a while for the service to answer... used during testing

6 years ago

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Al Sarnelle Camarillo, CA

The price of it was what convinced me of getting it. I haven't had to use it yet.

6 years ago

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JametteStephens

haven't had any falls yet to use but they alwys reliable to get funds out in a timely matter

6 years ago

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Phyllis Krippner Hastings, MN

I just went with them since they were rated the best. I haven't had to do anything with it yet.

6 years ago

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Laneta Stout Mesa, AZ

Their customer support is very helpful and they seem to know what they're talking about.

6 years ago

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VanitaMcNeese

Reliable, friendly staff and very helpful. Simple equipment to work and operate.

6 years ago

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NormaEllis

Called ambulance with just a press of the button before family knew there was a problem

6 years ago

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KATHLEENLAURIA

The customer service person who took my order was very courteous and knowledgeable. Instructions easy to follow.

6 years ago

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MaryOleksyn

the representative was thorough and helped with setup which was much easier than I thought it would be

6 years ago

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Verified Customer

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Joyce Birkenmeyer Kenosha, WI

My son is the one that found this and he called them to get it. I've never had to use it, but sometimes I have trouble getting it to work right.

6 years ago

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Merrill Matsuda PEARL CITY, HI

It was recommended to me and I got it. I mostly use it when I travel out of town.

6 years ago

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Patricia Wernke Dubuque, IA

My kids got it for me. I haven't had to use it yet but I know it's there if I need it.

6 years ago

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PhyllisStump

Joseph F was wonderful to deal with. The activation system was a bit confusing and could be improved.

6 years ago

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TomGilbert

The device works well and the folks at the call center are always friendly and courteous.

6 years ago

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J.W. or Anonymous Cumming, GA

I did a lot of checking and they were the best for my needs. I've never used it, just tested it. This is all new to me.

6 years ago

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Vicki Ross Holden, MO

I got it for my mom and she uses it daily. They have been very friendly and courteous so far.

6 years ago

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Joyce Spiegel Farmington Hills, MI

My daughter insisted on me getting it. I haven't had to use it yet, though they respond very fast.

6 years ago

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Vivian Elkins San Antonio, TX

I got it because it had the away from home service, though I haven't had to use it yet.

6 years ago

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Jack Kinder

Sending alert back as of yesterday. We not. Use it. Thanks for taking the time sending Jack Kinder

6 years ago

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Lee Crozier

It works well for us as my wife needs to know what is going on at home with me when she is at work.

6 years ago

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Willis Parrott Lynchburg, VA

I haven't received the device yet, but I had 2 people who used it in the past. They had a good success rate at the time.

6 years ago

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Scott Edwards Goodyear, AZ

It's wireless, less expensive from competitor, more options . . . . .must I go on

6 years ago

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MARTHA HELM Mt Prospect, IL

Through a test, I'm afraid I can't be heard in certain sections of my home if help were to be needed.

6 years ago

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Helpful Burton, M

They are responsive to alerts, helpful in correcting problems with unit, and are understanding.

6 years ago

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Anonymous KCMO, MO

I haven't used it yet, but customer service has been very polite and explain everything to me.

6 years ago

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Anonymous Dallas, TX

I have not had to use it yet, but customer service has been excellent, and the device is easy to use.

6 years ago

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Anonymous Lexington, TX

I picked them because they had the most coverage and knowledge. They have most of what we need.

6 years ago

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Anonymous Ballwin, MO

Customer service has answered all my questions when I first ordered the device. They've also been able to assist me when I give them a call. The device itself is very annoying, every 30 seconds or so it flashes a light.

6 years ago

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Anonymous Humble, TX

Did followup on connection to charger. Not been with company to make a more accurate assessment

6 years ago

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Roene Jones Bakersfield, CA

I just put it on in the morning and that's it. I think it's a bit of a waste of my time and money. The device it isn't any good if I'm out in the driveway.

6 years ago

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Nancy Burig New Wilmington, PA

I have only had it for a couple of weeks. I've worn it every day and I've had a couple of calls that were alright.

6 years ago

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Anonymous Forest Hills, NY

It's useful. My father likes it. Alerts are answered promptly. Good value for the price.

6 years ago

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Shirley Duluth, GA

I have nothing to compare it to. I did not know the bracelet would be as large as it is and it turns out my skin on my arm breaks out.

6 years ago

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Terry Smith Royal Oak, MI

I haven't used it but I take it with me wherever I go. Their price is great and their brand is just the best.

6 years ago

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Anonymous Louisville, KY

I've not had need to use the system to date; however, when tested, seems very much on top of everything.

6 years ago

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B. Johnson Rockford, IL

Difficult to understand some reps. No way to ask for message to be repeated. Some reps difficult to understand..

6 years ago

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Marie's Son-in-Law Bill Mayo Perkin, IL

I was hoping the necklace button could be spoken into instead of having to be near the actual monitor.

6 years ago

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Marie E

Quick response time, quick notification of family. One day turnaround when replacing broken equipment.

6 years ago

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Diane D

the cord is terrible it is a shoelace ,i had to buy achain for it otherwise it works well but is a little heavy

6 years ago

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Barbara A

Everything OK so far, helpful staff. Have not yet needed real-life help, only periodic check-ins

6 years ago

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Christine F

While my mother-in-law never fell, we tested the system many times. The operators where always prompt and polite.

6 years ago

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Geraldine B

The system is great. The challenge is to get my mother to wear it, push the button when she should.

6 years ago

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Neil Genderen Matthews, NC

I just put it on in the morning and go. The Medical Guardian Representative is excellent

6 years ago

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Mohani Shiwmangal Kissimmee, FL

Their people are very helpful! So far, I'm fortunate enough not to use it, but they should continue doing a good job. They've helped a lot of people!

6 years ago

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Joan Montgomery Strathmere, NJ

Thankfully, I haven't had to use it, but I can say that their customer service is very attentive and helpful.

6 years ago

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A W Las Vegas, NV

It's been a very positive service so far. I can just put it on and wear it around my house.

6 years ago