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Medical Guardian

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9.1

Overall Score

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Nancy Burig New Wilmington, PA

I have only had it for a couple of weeks. I've worn it every day and I've had a couple of calls that were alright.

6 years ago

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Anonymous Forest Hills, NY

It's useful. My father likes it. Alerts are answered promptly. Good value for the price.

6 years ago

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Shirley Duluth, GA

I have nothing to compare it to. I did not know the bracelet would be as large as it is and it turns out my skin on my arm breaks out.

6 years ago

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Terry Smith Royal Oak, MI

I haven't used it but I take it with me wherever I go. Their price is great and their brand is just the best.

6 years ago

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Anonymous Louisville, KY

I've not had need to use the system to date; however, when tested, seems very much on top of everything.

6 years ago

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B. Johnson Rockford, IL

Difficult to understand some reps. No way to ask for message to be repeated. Some reps difficult to understand..

6 years ago

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Marie's Son-in-Law Bill Mayo Perkin, IL

I was hoping the necklace button could be spoken into instead of having to be near the actual monitor.

6 years ago

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Marie E

Quick response time, quick notification of family. One day turnaround when replacing broken equipment.

6 years ago

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Diane D

the cord is terrible it is a shoelace ,i had to buy achain for it otherwise it works well but is a little heavy

6 years ago

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star star star star star

Barbara A

Everything OK so far, helpful staff. Have not yet needed real-life help, only periodic check-ins

6 years ago

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Christine F

While my mother-in-law never fell, we tested the system many times. The operators where always prompt and polite.

6 years ago

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star star star star star

Geraldine B

The system is great. The challenge is to get my mother to wear it, push the button when she should.

6 years ago

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Neil Genderen Matthews, NC

I just put it on in the morning and go. The Medical Guardian Representative is excellent

6 years ago

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Mohani Shiwmangal Kissimmee, FL

Their people are very helpful! So far, I'm fortunate enough not to use it, but they should continue doing a good job. They've helped a lot of people!

6 years ago

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Joan Montgomery Strathmere, NJ

Thankfully, I haven't had to use it, but I can say that their customer service is very attentive and helpful.

6 years ago

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A W Las Vegas, NV

It's been a very positive service so far. I can just put it on and wear it around my house.

6 years ago

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Judith Clark Odessa, FL

Medical Guardian's representatives have always been very nice when I test the system.

6 years ago

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Robert Morris Aurora, KS

The representatives were professional but uneventful, however, I haven't had to use the service yet.

6 years ago

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Janice Fallis Spokane, WA

I haven't had to use the service yet, but I'm very pleased with it as it is. They've offered a positive experience.

6 years ago

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Jim Garvis Bullhead City, AZ

I feel there was a misunderstanding with the representatives because I ordered it 10 days ago, and I have not received They should get the equipment to your customer a whole lot sooner.

6 years ago

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Billy Morris Chino Valley, AZ

I wouldn't know how their people were because my brother handles that, however, I know it definitely works. I was asleep and I rolled over on the button by accident, and before I knew it, everybody showed up.

6 years ago

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Helen Whatmough Fountain Hills, AZ

I usually just use the device when I'm around the house, and I only spoke to the representatives the time I tested it. Besides that, the only feedback is that it's too large.

6 years ago

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star star star star star

Christian Bosecker Midland, TX

Speaking with the representatives was very fun! I just wear it around my neck without a problem.

6 years ago

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Patricia Schmitz Delray Beach, FL

I've had prior experience with falls. Medical Guardian is very good and easy to use

6 years ago

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Anna Crofcheck Freeland, PA

It was easy to set up and the representative was good. Although we recently purchased it, I'm satisfied with the service.

6 years ago

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Roland Roederer Fishers, IN

I got the Necklace because my husband was having strokes and I didn't realize it. It's been a satisfactory experience so far. There's no major complaints.

6 years ago

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Helen Kursteiner Cisco, TX

I have some mobility issues. I found medical guardian online and I give them 100%.

7 years ago

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Carolyn Nelon Fort Worth, TX

Heard about this at a doctor's office and never had to use it, but it makes me satisfied, it's here if I need it.

7 years ago

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Patricia Harmony, ME

This was purchased for my mother, the person I spoke with to get information about the device was fantastic, answered all my questions

9 months ago

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Reply from Medical Guardian

Thank you for taking the time to write a review Patricia! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jun. 14th, 2023

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Dianne Greensboro, NC

I’m very satisfied with your product, it provides me with that sense of security and confidence that I was looking for.

10 months ago

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Reply from Medical Guardian

Thank you for taking the time to write a review Dianne!

May. 17th, 2023

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Diane Tucson, AZ

I have only had this for a few months so too soon to evaluate overall. I will say that I find the connections on the charging device to be rather flimsy. I also have been unable to use the watch or pendant.

10 months ago

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Reply from Medical Guardian

Hi Diane, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

May. 5th, 2023

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Betty Chicago, IL

My mom feels very secure with her guardian. She even dropped it on the carpeted floor and they notified her right away.

10 months ago

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Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Betty.

May. 3rd, 2023

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Debbie Mazurczak San Antonio, TX

Randomly goes into learning mode, and needs to be re paired. Several calls for help have been made without touching any equipment. Standing directly at the main box, you have to yell for it to hear you, and end call for help. After a fall, I learned we were over promised, and told our unit had fall detection, which it does not. It is an additional piece of equipment and monthly charge. We are canceling service for another.

11 months ago

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Reply from Medical Guardian

Hi Debbie Mazurczak. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Apr. 13th, 2023

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Betty Waterfield Sylvania, OH

I would really like to give Medical Guardian a five star rating but I have found it to be unreliable. In the morning (7 am) it says it is 100% charged; but sometime during the day it completely discharges. What if I were to need help at 3 pm? Guess I would just be out of luck getting any assistance. Needless to say, I plan to call Medical Guardian with my complaint.

11 months ago

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Reply from Medical Guardian

Thank you for taking the time to write a review, Betty Waterfield. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Apr. 10th, 2023

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Carol Asheville, NC

My mother really likes the security she feels having her Medical Guardian around her neck. She feels safe everywhere she goes.

11 months ago

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Reply from Medical Guardian

Thank you so much for taking the time to write a review Carol! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 5th, 2023

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John Van Horn Osceola, IA

Got my father to wear it with little resistance. He actually used it once, and it everthing worked as it was supposed to.

11 months ago

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Reply from Medical Guardian

Thank you for this wonderful review, John Van Horn. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 30th, 2023

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Patricia Atno Gilbertsville, PA

Continued issues with unit not holding charge. We needed to charge daily. Also called today to return, since my dad died. Can you believe the person stated we are paid to date but if it is not returned by the 18th, we will be charged additional!

1 year ago

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Reply from Medical Guardian

Hi Patricia Atno, we received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our customer care team, a representative will be happy to help resolve this problem. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Mar. 9th, 2023

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Rhonda Dodge City, KS

My mother died in June 2022. We called Medical Guardian to cancel her account and transfer her Medical Guardian to my sister who was born with spina bifida. The representative insisted on sending us a new Medical Guardian device for my sister. Now, more than 8 months later, they have been harassing my sister saying they have been calling me, leaving messages and that I have not called them back. I have received no calls and no messages from Medical Guardian. I called yesterday, assuming the credit card I used to pay my sister's account needed to be updated because we cancelled it due to fraudulent charges. I gave them the updated card number and asked if they needed anything else. I was told everything was taken care of. Today they called my sister once again. She told them I had called yesterday and everything was taken care of. They insisted (RUDELY) that I had not called. I called them again. Again I was told that everything was taken care of and nothing else was needed on the account. I also learned that they had recorded my phone number incorrectly. The last digit was off by 1. Finally, they called my sister and insisted (RUDELY) that I needed to call them about Lila's (my mother's) account. I called back and explained that my mother had DIED nearly nine months ago and that her account had been closed when we set up my sister's account. After the representative insisted on ARGUING with me, I finally just hung up. I must say, I've beginning to HATE these people!!! Apparently all that matters to them is MONEY. Even on a closed account for someone who DIED nearly 9 months ago! Absolutely INSANE!!!

1 year ago

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Reply from Medical Guardian

Hi Rhonda, we received your review and we apologize for any inconvenience you have experienced with the billing for your account. At Medical Guardian, we pride ourselves in providing a great customer experience and it sounds like we didn’t do that. Please reach out to us directly by dialing 1-800-313-1191 so we can help make it right. We look forward to speaking with you soon and resolving this issue.

Mar. 8th, 2023

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Gwendolyn TX

My wife and mom are at home alone and the response when a fall is detected is excellent. I have pease of mind knowing they can get help in a matter of minutes

1 year ago

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Reply from Medical Guardian

Thank you so much for taking the time to write a review Gwendolyn! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 8th, 2023

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Matt Vogt Miamisburg, OH

I called to get Medical Guardian because my daughter was having health issues. She passed before we even opened the box or got it activated. Because I had never returned the calls asking me to activate the unit, I figured I was out the $300, and that was that. I found out two months later that I was still being charged the monthly rate. I called, asked them to stop the account, and asked if I could return the unit, to which she said yes, I can. I then find out I am still getting charged, and I can return the unit (unopened), but I will receive nothing for it! I filed a dispute with my bank, who said that MG showed it was my fault. Complete BS! I never signed anything! I had to change my debit card to stop them from billing me! I will send it back to them, but only after I take a hammer to it! Hate this company, and the way the tipped me off for hundreds of dollars!

1 year ago

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Reply from Medical Guardian

Hi Matt Vogt, we received your review and we apologize for any inconvenience you have experienced with the billing for your account. At Medical Guardian, we pride ourselves in providing a great customer experience and it sounds like we didn’t do that. Please reach out to us directly by dialing 1-800-313-1191 so we can help make it right. We look forward to speaking with you soon and resolving this issue.

Mar. 1st, 2023

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Susan Richmond, KY

I like the ease of use (if I could just get in the habit of wearing each morning). Fortunately, I’ve not had any emergency, so it is my hope that, in an emergency, it works efficiently.

1 year ago

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Reply from Medical Guardian

Thank you for this wonderful review, Susan. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 23rd, 2023

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Nicolette Toussaint Aspen, CO

Very quick response to a real emergency. The operators were kind and forgiving when my 92-year-old husband was learning to use the alert and had a couple false alarms.

1 year ago

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Reply from Medical Guardian

Thank you for taking the time to write a review Nicolette Toussaint! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Feb. 22nd, 2023

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Patricia Peru, IN

The one thing I dislike are the upsell calls. They try to sell fear. If I wanted fall detection, I would call and order it. Each person that has called, I ask them to please remove me from the call list. So far I have not had to use the product. I bought it as it has high ratings.

1 year ago Edited January 10, 2024

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Reply from Medical Guardian

We are sorry to hear about the negative experience you had with one of our representatives. We will take the time to look into this situation and provide the necessary evaluation and retraining for the customer care representative. Again, we apologize for any difficulties you may have had. At Medical Guardian, we pride ourselves in providing a great customer experience and we want to make sure you receive nothing less. If you wish to discuss this matter further, you can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Feb. 23rd, 2023

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Patricia Martinez, CA

Well my necklace falls apart and the pendant falls detecting a fall. It’s like one side slips out of the magnet. I need to know who to talk to about getting a new necklace part. I won’t wear it because I’m afraid it will fall and I won’t know it.

1 year ago

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Reply from Medical Guardian

Thank you for taking the time to write a review, Patricia. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Feb. 22nd, 2023

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Janet Helstrom NC

PLEASE DO NOT TRUST THIS COMPANY!!!! They ASED are CROOKS!!! I purchased THIS JUNK FROM MEDICAL LADYVTOLD ME MY TOTAL WOULD BE 33.00 I SAID BUT I WANTED THE FALL PROTECTION 10.00 MORE TOTAL WAS THEN 43.00. FURST UNIT I GOT WAS DEFECTIVE SO WAS THE SECOND ONE. I WAS ASSURED IT WOULD ALERT FOR HELP. IF FELL AND WAS UNCONSCIOUS. WELL I DID FALL WAS ON FLOOR RESCUE TEAM TOLD HOSPITAL 5 OR 6 DAYS. I WAS IN A COMA 2 WEEKS. IN HOSPITAL 5 MONTHS. RULE ISS PLEASE DO NOT TRUST THEM. MY RN TOLD ME THEY STOPPED USING THEM ALSO. WELL UNIT WAS DEFECTIVE TALKED TO 2 OTHER BUSINESS NO. ONE CAN GIVE YOU FALL SO THUS IS A QUICK SCAM TO GET 10.00 MORE FROM YOU! ALSO MY BILL WAS FOR 143.00 WHICH THEY REFUSED TO REFUND MY 143.00 SO NOW I AM PURSUING THEM IN SMALL CLAIMS ADEPT.

1 year ago

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Reply from Medical Guardian

Hi Janet Helstrom, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Feb. 7th, 2023

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Terry Eisnaugle

Well I sent back the device's ane was promised my refund in 3 to 5 days. I was told by David That mt refund would be 3 to 5 days i confronted him about it. So 2 days ago i spoke with him and he had a whole different story He said 30 days .I told him he was a lier Not what he told me before... So i spoke with Eva she sair a check was a check mailed out Keep in mund this company is in Pennsylvania also same as me she said the check was mailed I haven t receiver anything yet.. I am about take this company to court i should have gotten this so called refund already.. I spoke with a Lawyer anr says i have a good case against this company... So i am about to go to court with this lying company.. So its their choice as i proceed with this judgement against them.. Beware people this company is horrible .. Bunch of liars

1 year ago Edited November 23, 2022

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Reply from Medical Guardian

Hi Terry Eisnaugle, we received your review and we apologize for any inconvenience you have experienced with the billing for your account. At Medical Guardian, we pride ourselves in providing a great customer experience and it sounds like we didn’t do that. Please reach out to us directly by dialing 1-800-313-1191 so we can help make it right. We look forward to speaking with you soon and resolving this issue.

Feb. 6th, 2023

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Larry hardy Mission, KS

I purchased medical guardian for my father. On 9/23/2022, my father fell, the device did not detect the fall even though I was paying for it- my father pushed the button for help 20 times, no one answered- three hours later I found him on the floor- he was extremely bruised and banged up- hospitalized for for a couple of days. I called medical guardian explain the situation- the woman on the phone ran a couple of test on device and found it was defective-she told me some one would call me back- I never received a called- I called them back 4 days later- the woman said she was sending a new device- three weeks later I received a letter-telling me if I didn’t return old device-I’d be charged 345 dollars- the letter insinuated they did me a favor by sending the new device . Buyer beware horrible service horrible product

1 year ago

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Reply from Medical Guardian

We are sorry to hear about the negative experience you had with one of our representatives. We will take the time to look into this situation and provide the necessary evaluation and retraining for the customer care representative. Again, we apologize for any difficulties you may have had. At Medical Guardian, we pride ourselves in providing a great customer experience and we want to make sure you receive nothing less. If you wish to discuss this matter further, you can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Feb. 9th, 2023

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Carole Snowflake Philadelphia, PA

HORRIBLE EXPERIENCE I AM Extremely disappointed with this I was told I had fall protection and now I told it’s an extra fee. I was told it was included. I.am dissatisfied and mad I am a heart patient and I suffer from vertigo WHY would I not ask if it was not $520.40 plus $74.90 $10 extra month. for fall protection However they couldn’t reach me for an EMERGENCY CALL That they placed to me and DID NOT CALL MY EMERGENCY CONTACTS to see if I was ok.I could have been laying here sick or unconscious and that DID NOT CHECK ON ME THE RUN AROUND I’m getting is each person is giving this all to another person who cannot answer my questions They continue to pass each all to another person THIS ISA HORRIBLE WAY TO TREAT A PERSON WHO IN GOOD FAITH BOUGHT THIS FOR SAFETY REASONS

1 year ago

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Audrey Jones Tallahassee, FL

It doesn't seem to be so easy to cancel. I'm told they will not cancel my service until the device is returned. I had to sit through an exhaustive sales pitch attempting to get me not to cancel my service. I found the device heavy and uncomfortable.

2 years ago

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Charles Van De Weghe Minneapolis, MN

I purchased a Mini Guardian device for my elderly mother-in-law. One of the features that attracted me to this device was its "Advanced location tracking using WiFi & GPS" as touted on their public website. We have owned this device now for 2+ months and have yet to receive any usable location tracking information. I have contacted Medical Guardian several times to report this issue but am only now starting to see any location information in their customer portal. To date I have yet to get any usable near real time location information, so I consider this feature "broken" and effectively useless. I am very disappointed with Medical Guardian's lack of transparency regarding the root cause of this problem and their plans to fix it.

2 years ago