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Medical Guardian

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8.9

Overall Score

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Hybert Richardson Tinley Park, IL

The set up was not easy, I had to be bounced several times until I finally got it all up and running. They've given me too many phone calls since then.

6 years ago

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Reply from Medical Guardian

Hello Hybert, we apologize for your recent experience. We will review these concerns to resolve the issue as soon as possible. We value your feedback

Apr. 6th, 2018

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Edwin Kivisto Bremerton, WA

I haven't had to use it yet, but I accidentally pushed the button. They responded pretty promptly.

6 years ago

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SuzyHampton Amelia, OH

I decided to get it because of the reviews. I have not had to use it but based on reviews and the testing it was fine.

6 years ago

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K

I've had to use it a few times and they've always responded immediately with help.

6 years ago

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Anonymous

Sometimes when I call it takes them time to answer I only test it every month thank god I have not needed then

6 years ago

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Janet Greenberg

They have helped my mother on several times and have been fantastic in each quick response.

6 years ago

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elizabeth

very nice when testing monthly. Knows exactly where we are when testing out of the home

6 years ago

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Nancy K.

Everyone was so nice and understanding. They reacted very fast to the situation.

6 years ago

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Debra Duke

Anytime we have called to check the monthly alarm, I get a response immediately.

6 years ago

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E Wright

I have not had to use it for an emergency. However, when I do a check, the person answering is professional.

6 years ago

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Verna Browning

They have responded to all of my trial activations, luckily no real emergencies.

6 years ago

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Carolyn Haynes

Easy to set up and use. Customer service over the phone was very personable and assuring.

6 years ago

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Peace of mind

They are always there for me wherever I am and regardless of time of day or night.

6 years ago

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Anonymous

Prompt answering when I check the equipment. Never fuss if the button is accidentally pushed.

6 years ago

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Richard

Though we have not had to use it, the people who helped us install it were great.

6 years ago

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Susan M.

Response within 30 seconds from phone team and 3 min response from Medical Aid Team! BRAVO!

6 years ago

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Susan French

Oh just seemed right. I just take it with me when I go out. I have recommended it.

6 years ago

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Delores Springer Elizabethton, TN

I had a friend who has it and recommended it. I usually used it everyday in and out of the house.

6 years ago

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John Gould Port Richey, FL

Two advertisements on the computer, I looked up your references and your customers feedback.

6 years ago

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Mary And George Udell Cleveland, OH

We chose it for my parents, probably the best price. We haven't used it very often.

6 years ago

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Leona Barnes Liberty, TX

I don't use it quite every day, but its very comfortable. It's a great thing to have.

6 years ago

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Frieda Wilcox Owasso, OK

Last time I used it, it happened at 9 o'clock at night. They answered and things worked out fine.

6 years ago

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Antoinette Rizzo San Francisco, CA

I'm 79 years old, so I thought I'd get this. I use it all day when I'm at home and I also have it on at night. When I test my unit it does take a long time for someone to answer me...

6 years ago

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Reply from Medical Guardian

Hello Ms. Rizzo, we are sorry to hear about your Mobile Guardian response time concern. It normally takes 60 seconds or less to connect with an Operator under usual circumstances. If you would like one of our Customer Care Specialists can reach out to you shortly. Please reply to this message if you would like this option. Thanks for your feedback.

Mar. 27th, 2018

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Just me. Sun City, AZ

Always ready for alerts, Takes very little space, never runs out of energy, get quick, automatic response to help.,

6 years ago

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Marion Pueblo, CO

Easy to use! Answers button quickly On testings. Very courteous and helpful with questions I have.

6 years ago

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Mosley Meridian, MS

I have not been disappointed with the service that has been rendered to my family.

6 years ago

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Sherman Santa Cruz, CA

It's according as to how I received my billing notice, and to call to have it corrected, which was done.

6 years ago

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Prasad Albany, NY

My experience is so far good. Response was less than 60 to 90 seconds to pickup the call

6 years ago

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trini Mililani Town, HI

Their customer service is awesome. They are very kind and will try to answer all your questions.

6 years ago

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Jayne Gallagher

The service is comforting. reliable and a constant reminder that help is available.

6 years ago

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Jane Refermat Phoenix, AZ

I kind of happened to run into them when I needed it. I haven't had to use it, and hopefully I'll never need it. Still, I wear it every day and it's there in case I need it.

6 years ago

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Reply from Medical Guardian

Hello Jane, we thank you for your feedback. We are happy to hear you are not experiencing any issues with your unit. We are happy to be there for you in your time of need. We aim to provide Five Star service. Is there anything we can do to earn a Five Star review from you? Have a great day!

Mar. 27th, 2018

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Mary George Wichita Falls, TX

I'll be honest, my daughter was the one that got it for me. I haven't had to use it, but I've called and sometimes they don't answer very swiftly.

6 years ago

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Reply from Medical Guardian

Mary, thanks for the review. Under normal circumstances, you should get a response through your device in under 60 seconds. If this is not generally the case for you, please reply directly to this message and we will have a member of our Customer Care team reach out to look into your concerns. Have a lovely weekend!

Mar. 30th, 2018

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L.S. Burbank, CA

I think I picked it since it was Wi-Fi based. I've barely had to use it but I like it and they have been very nice.

6 years ago

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James Morgan Webster, TX

I've never had to use it, and I hope I never do. They've been quick to answer my questions though.

6 years ago

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Tom J

I haven't had any problems because they have been attentive. I would recommend them.

6 years ago

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Sandra Franken

They have the GPS tracking, so I can have the Medical Guardian with me anywhere I go.

6 years ago

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Rebecca And Alvin, TX

We liked the price and the coverage they offered, but we have not had to use it.

6 years ago

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Doris Naperville, IL

Works as it should. Very responsive. No problems at all although battery life could be better

6 years ago

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Kristy Sargent Salt Lake City, UT

I haven't had to use them but I know their response time is good when I test it

6 years ago

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Shirley Pittsburgh, PA

Have not needed to use them. Set up was easy but hard to review as a result of not needing them. It is a relief to know that I have the service

6 years ago

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Lance Bedford, TX

have not needed to use it so far. always get prompt response when i test it monthly.

6 years ago

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J A Moore Lubbock, TX

very easy to keep track of time (it did "spring forward" automatically) and temperature

6 years ago

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Priscilla Elliot Green Valley, AZ

There are no outstanding features of Medical Guardian. It seems that it took you a long time to respond to my request for help for 2 times.

6 years ago

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Reply from Medical Guardian

Hello Priscilla, we are sorry to hear about your experience with your Classic Guardian unit. We would like to resolve your issue. One of our Customer Care Specialists will reach out to you shortly. Thanks for your feedback.

Mar. 26th, 2018

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Liz O'Neill

It was the only system which get wifi reception and GPS and I live where there is no cell sevice.

6 years ago

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MEL Naples, FL

I have never had to call emergency yet, but service was good in the beginning in setting it up & with checks.

6 years ago

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Mary Kay Olson Albuquerque, NM

I forget to check in once a month, but I leave it by the front door and exchange with my watch as I come in and out.

6 years ago

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Mae Hazzard Duncanville, TX

I feel safe when wearing it and every time I check it I get right thru to an operator.

6 years ago

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Joyce Lathrop Alpena, AR

Had an unfortunate device malfunction and was favorably impressed with the way it was handled.

6 years ago

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Raenalle DeGidio Bixby, OK

Excellent, trustworthy system with great customer service at a reasonable price.

6 years ago

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Ron Glendale, WV

would have gotten a 5 but a few times when i pressed my button it took several minutes for an operator to connect.

6 years ago