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Medical Guardian

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8.9

Overall Score

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Anonymous Erlanger, KY

They're the best! Glad we made the switch to Medical Guardian from one of the competitors!

6 years ago

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anita Brabec Oak View, CA

because the people that were sent during an emergency were rude and clueless . huge Disapointment during a serious crisis

6 years ago

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Joan Fischer Tahlequah, OK

We haven't had to use it but customer service did just fine during the set up process. The device seems to work fine.

6 years ago

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Anonymous Aberdeen, SD

My son got it for me. I've never had to use it but it seems to work really well.

6 years ago

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Leah King Concord, CA

I usually wear it when I'm out and about. They have been very attentive whenever I fall.

6 years ago

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Peter E Fort Thomas, KY

I found it through online advertising and got it. I wish it had greater coverage, it doesn't really work everywhere.

6 years ago

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Yolanda Stoll San Antonio, TX

They were as good as any other program out there, so I got it. Their billing is atrocious though. They charged me on a card when I had told them to use a different one. They're not very customer oriented.

6 years ago

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Reply from Medical Guardian

Thank you for reaching out. We apologize for the confusion. We will be looking into your billing concerns to ensure that we can resolve this situation for you. Have a great weekend!

Mar. 16th, 2018

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V.M. Tipp City, OH

After doing some research, it just seemed like a good fit. I've not had any issues.

6 years ago

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Anonymous Bayside, NY

My children got it for me, and I had to use it once when I got dizzy. I didn't care for the people that came to pick me up.

6 years ago

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Edythe Tanenbaum

My daughter choose it after she did the research. I would rather have something that was all in one, not a piece here and a piece there.

6 years ago

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Reply from Medical Guardian

Edythe, thank you for the review. Your Mobile Guardian features a 2 piece design. We may have a product that will better meet your needs, the Active Guardian. The Active Guardian features an all-in-one design with both your speaker and pendant combined into a single unit you wear around your neck. We will have a member of our Customer Care team reach out to discuss the Active Guardian further with you. Have a great day!

Mar. 16th, 2018

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B.M. Newton, NC

My father has it, and he's not had to use it, but the communication has been very positive.

6 years ago

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Anonymous Atlanta, IN

It was the right alert device for me; it's very good. I think it's great, and I haven't had any problems. The one time I hit the button accidentally, they were right there to ask me what was wrong.

6 years ago

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Reply from Medical Guardian

Thanks for the review. We aim for five-star service here at Medical Guardian. You sound satisfied overall with our service. Is there anything we could do to earn a higher rating from you? Thanks again for reaching ou!

Mar. 16th, 2018

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Anne Marshall Westlake, OH

My husband chose this for me. I haven't had to use it yet, but it seems to be a good product.

6 years ago

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R.D Cincinnati, OH

The device does what it needs to do and I like the two way communication that it had.

6 years ago

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R.N. Euclid, OH

The button is comfortable and their customer service is really good. It's just a wonderful thing.

6 years ago

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Anonymous Lake Charles, LA

Customer service employes are easy to hear & understand. You can tell they care!

6 years ago

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EWB Golden, CO

IT HAS WORKED LIKE IT IS SUPPOSED TO WORK. FAST RESPONSE TIME WITH HELPFUL PEOPLE.

6 years ago

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QUEENEE Las Vegas, NV

The price is right. This is wonderful because I haven't even had to contact him once.

6 years ago

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Jeanne Turner Reading, PA

they are always there thank heaven we haven't need them but were there if we did!

6 years ago

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lori Valley Stream, NY

I never had a problem that wasn't solved. All associates have been very helpful.

6 years ago

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BARBARA BUNNELL Odessa, TX

When dementia is involved, the lack of knowing what to do with this necklace makes it worthless. No fault to the product.

6 years ago

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Dorothy Loveridge Alpine, UT

When I needed help, it was immediate and someone was at my door within 4 minutes.

6 years ago

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David Moore, SC

Good value for coverage and customer service is responsive , providing test routinely

6 years ago

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Rosa Dunkley Arlington, VA

it get three stars, because when I put together I gave you'll the passwor for the lock and you didn't give it to the Rescue Squard.

6 years ago

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Reply from Medical Guardian

Rosa, thank you for the review. We will reach out to get some additional information on your concerns to make sure everything is working as it should when you push your button. Thanks for reaching out!

Mar. 14th, 2018

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Gerri Mooresville, NC

It's important for anyone that may need help and can't notify the proper agencies

6 years ago

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Happy Inglewood, CA

My parents are happy with the product and I trust that this service will take care of my parents.

6 years ago

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GreshamWeaver Portland, OR

See previous survey answer. The button is to sensitive and having to wear the device around your neck is a drag.

6 years ago

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Denise Manteno, IL

The system was easy to set up and now provides the protection we were looking for, 24/7.

6 years ago

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Donna Fort Walton Beach, FL

they have been quick to respond and very pleasant to my daughter and I when we have had questions.

6 years ago

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Colette Schroeder Rock Island, IL

The price was what convinced me of getting it though so far we haven't had to use it.

6 years ago

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Joel Fink Conshohocken, PA

My family decided to get it for me. They've always responded timely and efficiently, but the system is not cellular. I actually stopped using it.

6 years ago

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John Cortese Melbourne, FL

I just picked them out, there wasn't a particular reason for it. I wear the button every day and it has been good.

6 years ago

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Mary Carol Clermont, FL

My daughter decided to get it. When it went off, they answered right away. It seems like it's accurate.

6 years ago

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Lowell Engel Blackhawk, SD

I wear it all day everyday. Whenever I push the button by mistake they call me and let me know.

6 years ago

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Anonymous Corpus Christi, TX

no spanish speaking operators ever answer and I was told when I set up service that spanish speaking operator would answer my mom's button

6 years ago

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Reply from Medical Guardian

Thank you for the review. We do have Spanish speaking operators who can answer emergency calls for Spanish speakers such as your mother. We may simply need to make a few changes to her account to ensure that this is done by default. Would you help us locate her account? Simply reply to this message with her full name, address and phone number so we can look into her situation. Any information shared will not be posted to , it will only be shared directly with Medical Guardian. Thanks again for the feedback!

Mar. 7th, 2018

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Anonymous Trenton, MO

Personnel are politem and helpful. Equipment seems high quality and works as described.

6 years ago

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dd Terre Haute, IN

too long a lapse from the time I push the button till I can speak to anyone. Continual alarm but no way of communicating

6 years ago

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Reply from Medical Guardian

Thank you for the feedback. Generally speaking, you should expect a response in under one minute after pushing the button is pressed. If this is not the case, we would like to have a member of our technical support team have a look at the device. Would you be willing to help us identify your account? Simply reply to this message with the full name of the device user as well as some identifying information (address and phone number), so we reach back out. Have a great week!

Mar. 7th, 2018

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Gordon Mechanicsville, VA

Works just as advertized. I feel so much more secure knowing help is just a button push away.

6 years ago

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Dee Harrisburg, PA

The system works well and gives me peace of mind. Any questions, they are there to assist me.

6 years ago

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MSgt Calvin W. Wood Morrisdale, PA

They were there immediately and this was in an incident where the button was activated accidently.

6 years ago

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Judy0803r

Came through for me . Ambulance arrived promptly and all notifications were made.

6 years ago

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Samuel E. Dottin Jr.

I like the way the notification system works. It is very basic and user friendly. Excellent system!!

6 years ago

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Helen And

We were convinced by the advertisements we saw on TV. When we've tested it, it has worked well.

6 years ago

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Glenda Allen Milwaukee, WI

I saw it on TV and thought I had to have it. I really haven't used it much though.

6 years ago

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Paul Hirschberger Deerfield Beach, FL

When I returned from the hospital, they were already set up in my home. The thing that goes around my neck works very well.

6 years ago

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Anonymous Hiram, GA

We saw the advertisement and decided to get it. We haven't had any problems with the necklace or the service itself.

6 years ago

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Howard & Nita Lake Worth, FL

I looked online and since they had the best reviews I got them. I've never really used them though.

6 years ago

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Eloise Johnson Lake Village, AR

Things have been well up until now. I feel a whole lot better having it with me.

6 years ago

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Robert Harlan Blaine, WA

It has been a while since I got it. It does its job fine and customer support is ok. I have no objections about it.

6 years ago

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Robert Gardner Buffalo, NY

I had seen it online, that's why I got it. I used it during most of the day and at night too. The button was working and all, but I was not getting my calls returned.

6 years ago

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Reply from Medical Guardian

Robert, thank you for the review. We will have a member of our Customer Care team reach out to see if we can address your concerns. Thanks again for reaching out!

Mar. 1st, 2018