Name: Medical Guardian
Rating: 4.2

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Verified Customer

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Paul M

Quick response, great range, and even when activated by accident they are very friendly!

6 years ago

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Verified Customer

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Gloria W. Philadelphia, PA

I have had to call them twice and they came very quickly and got me to the hospital each time.

6 years ago

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Verified Customer

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Arthur May

Fortunately have not had to use them, but in my monthly test calls, they are prompt and courteous

6 years ago

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Verified Customer

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Mary Crookshanks Charleston, WV

Service so far has been great! Answer imMEDIATELY WHEN i DO A TEST OF THE EQIPMENT!

6 years ago

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Verified Customer

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Satisfied customer Lompoc, CA

I have used it three times. But, I haven't needed, yet. They always answer my call.

6 years ago

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Verified Customer

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Mary Martin Daytona Beach, FL

They do not answer quickly when testing equipment - don not know what would happen if true emergency.

6 years ago

Reply from Medical Guardian

Hello Mary, we appreciate your feedback. We are happy to be there for you in your time of need. Under normal circumstances the response time after an alert takes 60 seconds or less. If your response time is longer than 60 seconds we would like to speak with you to resolve the issue. You can contact our Customer Care Team at 1-800-313-1191 Monday-Friday, 9am-9pm EST and Saturday-Sunday, 9am-5pm EST. Thanks.

Apr. 12th, 2018

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Verified Customer

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Virginia Davis Aztec, NM

Equipment is reliable, response is prompt, operators and customer service are helpful.

6 years ago

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Verified Customer

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Patricia Leet Louisville, KY

I have not had to use them in an emergency situation. When I do a "check" test, response takes a couple of minutes

6 years ago

Reply from Medical Guardian

Hello Patricia, we appreciate your feedback. We are happy to be there for you in your time of need. Under normal circumstances the response time after an alert takes 60 seconds or less. If your response time is longer than 60 seconds we would like to speak with you to resolve the issue. You can contact our Customer Care Team at 1-800-313-1191 Monday-Friday, 9am-9pm EST and Saturday-Sunday, 9am-5pm EST. Thanks.

Apr. 12th, 2018

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Verified Customer

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GPL Louisville, KY

Immediately called me when mom fell late at night. And already had an ambulance on the way.

6 years ago

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Verified Customer

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Morristyne L. McGaughey Daytona Beach, FL

Immediate response time. The first time I had to call, the emergency techs responded immediately.

6 years ago

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Verified Customer

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Dianne Fletcher, NC

Some times it seems to take quite a long time between the time I push the emergency button and someone answers my call.

6 years ago

Reply from Medical Guardian

Hello Diane, thanks for your feedback. Under normal circumstances the response time after an alert takes 60 seconds or less. If your response time is longer than 60 seconds we would like to speak with you to resolve the issue. You can contact our Customer Care Team at 1-800-313-1191 Monday-Friday, 9am-9pm EST and Saturday-Sunday, 9am-5pm EST. Thanks.

Apr. 12th, 2018

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Verified Customer

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Hybert Richardson Tinley Park, IL

The set up was not easy, I had to be bounced several times until I finally got it all up and running. They've given me too many phone calls since then.

6 years ago

Reply from Medical Guardian

Hello Hybert, we apologize for your recent experience. We will review these concerns to resolve the issue as soon as possible. We value your feedback

Apr. 6th, 2018

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Verified Customer

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Edwin Kivisto Bremerton, WA

I haven't had to use it yet, but I accidentally pushed the button. They responded pretty promptly.

6 years ago

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Verified Customer

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SuzyHampton Amelia, OH

I decided to get it because of the reviews. I have not had to use it but based on reviews and the testing it was fine.

6 years ago

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Verified Customer

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K

I've had to use it a few times and they've always responded immediately with help.

6 years ago

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Verified Customer

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Anonymous

Sometimes when I call it takes them time to answer I only test it every month thank god I have not needed then

6 years ago

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Verified Customer

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Janet Greenberg

They have helped my mother on several times and have been fantastic in each quick response.

6 years ago

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Verified Customer

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elizabeth

very nice when testing monthly. Knows exactly where we are when testing out of the home

6 years ago

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Verified Customer

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Nancy K.

Everyone was so nice and understanding. They reacted very fast to the situation.

6 years ago

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Verified Customer

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Debra Duke

Anytime we have called to check the monthly alarm, I get a response immediately.

6 years ago

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Verified Customer

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E Wright

I have not had to use it for an emergency. However, when I do a check, the person answering is professional.

6 years ago

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Verified Customer

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Verna Browning

They have responded to all of my trial activations, luckily no real emergencies.

6 years ago

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Verified Customer

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Carolyn Haynes

Easy to set up and use. Customer service over the phone was very personable and assuring.

6 years ago

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Verified Customer

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Peace of mind

They are always there for me wherever I am and regardless of time of day or night.

6 years ago

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Verified Customer

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Anonymous

Prompt answering when I check the equipment. Never fuss if the button is accidentally pushed.

6 years ago

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Verified Customer

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Richard

Though we have not had to use it, the people who helped us install it were great.

6 years ago

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Verified Customer

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Susan M.

Response within 30 seconds from phone team and 3 min response from Medical Aid Team! BRAVO!

6 years ago

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Verified Customer

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Susan French

Oh just seemed right. I just take it with me when I go out. I have recommended it.

6 years ago

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Verified Customer

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Delores Springer Elizabethton, TN

I had a friend who has it and recommended it. I usually used it everyday in and out of the house.

6 years ago

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Verified Customer

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John Gould Port Richey, FL

Two advertisements on the computer, I looked up your references and your customers feedback.

6 years ago

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Verified Customer

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Mary And George Udell Cleveland, OH

We chose it for my parents, probably the best price. We haven't used it very often.

6 years ago

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Verified Customer

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Leona Barnes Liberty, TX

I don't use it quite every day, but its very comfortable. It's a great thing to have.

6 years ago

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Verified Customer

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Frieda Wilcox Owasso, OK

Last time I used it, it happened at 9 o'clock at night. They answered and things worked out fine.

6 years ago

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Verified Customer

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Antoinette Rizzo San Francisco, CA

I'm 79 years old, so I thought I'd get this. I use it all day when I'm at home and I also have it on at night. When I test my unit it does take a long time for someone to answer me...

6 years ago

Reply from Medical Guardian

Hello Ms. Rizzo, we are sorry to hear about your Mobile Guardian response time concern. It normally takes 60 seconds or less to connect with an Operator under usual circumstances. If you would like one of our Customer Care Specialists can reach out to you shortly. Please reply to this message if you would like this option. Thanks for your feedback.

Mar. 27th, 2018

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Verified Customer

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Just me. Sun City, AZ

Always ready for alerts, Takes very little space, never runs out of energy, get quick, automatic response to help.,

6 years ago

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Verified Customer

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Marion Pueblo, CO

Easy to use! Answers button quickly On testings. Very courteous and helpful with questions I have.

6 years ago

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Verified Customer

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Mosley Meridian, MS

I have not been disappointed with the service that has been rendered to my family.

6 years ago

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Sherman Santa Cruz, CA

It's according as to how I received my billing notice, and to call to have it corrected, which was done.

6 years ago

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Verified Customer

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Prasad Albany, NY

My experience is so far good. Response was less than 60 to 90 seconds to pickup the call

6 years ago

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Verified Customer

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trini Mililani Town, HI

Their customer service is awesome. They are very kind and will try to answer all your questions.

6 years ago

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Verified Customer

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Jayne Gallagher

The service is comforting. reliable and a constant reminder that help is available.

6 years ago

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Verified Customer

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Jane Refermat Phoenix, AZ

I kind of happened to run into them when I needed it. I haven't had to use it, and hopefully I'll never need it. Still, I wear it every day and it's there in case I need it.

6 years ago

Reply from Medical Guardian

Hello Jane, we thank you for your feedback. We are happy to hear you are not experiencing any issues with your unit. We are happy to be there for you in your time of need. We aim to provide Five Star service. Is there anything we can do to earn a Five Star review from you? Have a great day!

Mar. 27th, 2018

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Verified Customer

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Mary George Wichita Falls, TX

I'll be honest, my daughter was the one that got it for me. I haven't had to use it, but I've called and sometimes they don't answer very swiftly.

6 years ago

Reply from Medical Guardian

Mary, thanks for the review. Under normal circumstances, you should get a response through your device in under 60 seconds. If this is not generally the case for you, please reply directly to this message and we will have a member of our Customer Care team reach out to look into your concerns. Have a lovely weekend!

Mar. 30th, 2018

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Verified Customer

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L.S. Burbank, CA

I think I picked it since it was Wi-Fi based. I've barely had to use it but I like it and they have been very nice.

6 years ago

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Verified Customer

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James Morgan Webster, TX

I've never had to use it, and I hope I never do. They've been quick to answer my questions though.

6 years ago

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Verified Customer

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Tom J

I haven't had any problems because they have been attentive. I would recommend them.

6 years ago

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Sandra Franken

They have the GPS tracking, so I can have the Medical Guardian with me anywhere I go.

6 years ago

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Verified Customer

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Rebecca And Alvin, TX

We liked the price and the coverage they offered, but we have not had to use it.

6 years ago

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Verified Customer

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Doris Naperville, IL

Works as it should. Very responsive. No problems at all although battery life could be better

6 years ago

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Verified Customer

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Kristy Sargent Salt Lake City, UT

I haven't had to use them but I know their response time is good when I test it

6 years ago