Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Rita Poban??

Inability to correct a problem when out of town, no solutions offered, only apologies, incomplete/ misinformation provided at purchase.

5 years ago

Reply from Medical Guardian

Rita, thank you for your review. We will be reaching out shortly to discuss your concerns and hopefully resolve these ongoing concerns. Have a great day!

Apr. 27th, 2018

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Gail E. Martin

Even when I push the button by mistake, they answer immediately and are very gracious.

5 years ago

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Anonymous

always get on time when I call to check eqpt and when I accidently pressed button they called help

5 years ago

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Verified Customer

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Anonymous

Sometimes they take too long to answer when we test the device, however they have been there when we need them

5 years ago

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Verified Customer

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Gloria Karels, Shelly Gracie, Jodi Karels

Haven't had to use. changed address 2 times while recovering from surgery. No probllem.

5 years ago

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Disappointed

Although my apartment is just 660 square feet, it doesn't hear my alert through a wall between the bedroom and living room where the device is located.

5 years ago

Reply from Medical Guardian

Thank you for the feedback. So you are aware, if for whatever reason we are ever unable to speak to you through your speaker, we will assume an emergency is occurring and proceed accordingly. However, if you wish to have a device that you can wear and speak into at all times, we have additional products that may suit your needs. If you are interested in hearing more, feel free to reply directly to this message with some additional information to help us locate your account. Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach back out to discuss your device options. Thanks again for reaching out and we hope you have a lovely day!

Apr. 27th, 2018

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Eleanor Mcclymont

Excellent, portable equipment that does not require proximity to a central device

5 years ago

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Waynepba

Easy to use and reliabl. Customer Service is very knowledgeable and very friendly.

5 years ago

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CarolHarriff

Good device, however, I wish the the original service provided a second device for the start-up price.

5 years ago

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Patricia

Fortunately I have not had to use Medicsl Guardian's services but I was very impressed with their professionalism

5 years ago

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Verified Customer

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Dolly

I am satisfied so far. I just think the neckpiece should have a much smaller closure.

5 years ago

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Verified Customer

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George

sense of freedom anywhere at home and peace of mind for my children who know I have this protection

5 years ago

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Kathleen

smaller alert button less expensive,design modification, bulky to wear, more than one button, needs charging too often,

5 years ago

Reply from Medical Guardian

Kathleen, we appreciate the feedback. We may have additional products that may better suit your needs. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Apr. 27th, 2018

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Verified Customer

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Mary Folowell

Good at there job checking when it goes off and letting us know with a email that it did

5 years ago

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Verified Customer

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Anonymous

We are impressed and pleased with the prompt reaction when the service is activated.

5 years ago

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Ruth N. McDermott

Never had a problem with it. Excellent Confidence builder. Telling others about it.

5 years ago

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Verified Customer

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Dianna

Convenient, small wrist band is easy for mom to have without the problematic cord around the neck.

5 years ago

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JC

Haven't used it for a need. The device has no volume control on announcements that the phone line is disrupted (rural area and phone service iffy).

5 years ago

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Gingerlou Henry Marina, CA

I saw it on the internet. I haven't had to use it at all yet. No concerns like I said I haven't needed to use it yet.

5 years ago

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Michelle Michaud

Customer service is excellent. They are very quick to respond as well as being very pleasant.

6 years ago

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jack

they have always been there when i needed them and very helpful with any problems with my equipment

6 years ago

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Anonymous

I don't know. I don't use it as much as I should. That's a mistake. My emergency infomation is outdated.

6 years ago

Reply from Medical Guardian

Thank you for reaching out. We can definitely help you get your emergency contact information updated and recommend that this is done in case of an actual emergency. So we can reach out, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Alternatively, you can call in to speak with a member of our Customer Care team directly at 1-800-313-1191 to update the contact information. Our Customer Care team is available Monday-Friday, 9AM-9PM EST and Saturday-Sunday, 9AM-5PM EST. Thanks again for reaching out and we hope you have a lovely day!

Apr. 17th, 2018

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Marjorie

The respond quickly and they are well trained in keeping people calm while help arrives.

6 years ago

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Wayne kemp

I have had to use their service a couple times and they are always quick to respond

6 years ago

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Camille

Fast response,fast answer when I test device,nice people with Co. very polite and friendly

6 years ago

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Sally

y Wish when you talk when you push the button you could talk to repurchase and through the button no matter where you are

6 years ago

Reply from Medical Guardian

Sally, we do in fact have a product, our Active Guardian, where the pendant you wear around your neck also has a two-way speaker for easy communication with our highly trained emergency operators. If you are interested in hearing more about it, simply reply directly to this message with your full name, address and phone number, and we will have a member of our Customer Care Team reach out to discuss this further. Thanks again for reaching out and have a great day!

Apr. 17th, 2018

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Verified Customer

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Dorothy

Never had to use it yet, but the response is good when I do the monthly testing.

6 years ago

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Sheila T.

Telephone contact is rapid. Conversation with their personnel is cordial and to the point.

6 years ago

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Harriet Haas

I haven't needed them yet, but feel confident that they will be there for me when I need them.

6 years ago

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Anonymous

Fortunately, I have NOT needed your Emergency Service . Hope I am ALERT enough to use it, if needed.

6 years ago

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Verified Customer

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Bella

Peace of mind and freedom to live on my own knowing they are available if I need help.

6 years ago

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Verified Customer

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Maureen Wright

Both times that I pressed the button, there was an immediate verbal response seeking verification.

6 years ago

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Verified Customer

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Walter

Fast, Courteous, Efficient. Whether testing the system or needing help, they were there for me.

6 years ago

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Verified Customer

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Anonymous

I ordered a replacement bracelet on March 19, 2018 - it is now April 11, and I still haven't received it. Per your rep., it was mailed.

6 years ago

Reply from Medical Guardian

Hello, we have are sorry to hear about your recent experience with our company. We would like to check the status of your bracelet replacement and provide you a tracking number. Please reply with your full name, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, one of our Customer Care Specialists will reach out to you shortly. Thanks!

Apr. 16th, 2018

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Joe Orihood

I haven't had to use it yet so I don't really know what rating to give, but so far there have been no adverse effects.

6 years ago

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Letty

I had no trouble at all with them. every thing was easy and I knew they were there.

6 years ago

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Verified Customer

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Patricia Joyner Kimberly, AL

We just chose it two weeks ago. It has a very quick response and is really easy to use.

6 years ago

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Verified Customer

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Martin Sooper Palm Beach Gardens, FL

I bought it for the price, I just use the device when I am away from home I never had to use it when I'm at home.

6 years ago

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Marlene Kuenne Lake Grove, NY

I bought it a long time a go. I just used it once and the device worked well, it works perfectly.

6 years ago

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Elaine Hayeck New Port Richey, FL

I think the company is good. It has good ratings and the connection doesn't drop.

6 years ago

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Betty Herrmann Princeville, IL

I live alone and, as a result, I need this. They are very quick to respond and they respond well.

6 years ago

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Verified Customer

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Annmarie Youngstown, OH

excellent except I wish the button on the speaker that says emergency was the button to push when needed

6 years ago

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Paul M

Quick response, great range, and even when activated by accident they are very friendly!

6 years ago

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Gloria W. Philadelphia, PA

I have had to call them twice and they came very quickly and got me to the hospital each time.

6 years ago

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Arthur May

Fortunately have not had to use them, but in my monthly test calls, they are prompt and courteous

6 years ago

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Mary Crookshanks Charleston, WV

Service so far has been great! Answer imMEDIATELY WHEN i DO A TEST OF THE EQIPMENT!

6 years ago

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Satisfied customer Lompoc, CA

I have used it three times. But, I haven't needed, yet. They always answer my call.

6 years ago

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Mary Martin Daytona Beach, FL

They do not answer quickly when testing equipment - don not know what would happen if true emergency.

6 years ago

Reply from Medical Guardian

Hello Mary, we appreciate your feedback. We are happy to be there for you in your time of need. Under normal circumstances the response time after an alert takes 60 seconds or less. If your response time is longer than 60 seconds we would like to speak with you to resolve the issue. You can contact our Customer Care Team at 1-800-313-1191 Monday-Friday, 9am-9pm EST and Saturday-Sunday, 9am-5pm EST. Thanks.

Apr. 12th, 2018

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Virginia Davis Aztec, NM

Equipment is reliable, response is prompt, operators and customer service are helpful.

6 years ago

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Patricia Leet Louisville, KY

I have not had to use them in an emergency situation. When I do a "check" test, response takes a couple of minutes

6 years ago

Reply from Medical Guardian

Hello Patricia, we appreciate your feedback. We are happy to be there for you in your time of need. Under normal circumstances the response time after an alert takes 60 seconds or less. If your response time is longer than 60 seconds we would like to speak with you to resolve the issue. You can contact our Customer Care Team at 1-800-313-1191 Monday-Friday, 9am-9pm EST and Saturday-Sunday, 9am-5pm EST. Thanks.

Apr. 12th, 2018