Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Theodore J Spokane, WA

The device is durable and functional. Customer service was helpful in getting everything set up.

5 years ago

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Mary Omaha, NE

Every time I call, they understand my needs, and help me resolve any concerns that I have.

5 years ago

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Joan Saint Paul, MN

Customer service is quick to get a gold off. The device itself is very responsive.

5 years ago

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Isabela Modesto, CA

When my mom pushed the button, there was a quick response and I was thankful for that.

5 years ago

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Jennie San Francisco, CA

The initial set up was pretty good, I don't really have any other experiences with them just yet.

5 years ago

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Alice Cave City, KY

I am happy with the response I get when I need help. It seems to be good quality as far as I know.

5 years ago

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Daniel Pocatello, ID

They've always answered our questions and they helped with the installation over the phone.

5 years ago

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Anonymous Cedar Falls, IA

When I pushed the button, they answered right away and asked what they could do.

5 years ago

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Karl Peninsula, OH

My uncle accidentally used it and we got a quick reply. It's easy, simple, and they are friendly.

5 years ago

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Norma Jean Laneville, TX

Customer service has been very helpful. I looked into Medical Guardian because of the built in GPS.

5 years ago

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Diane Fort Worth, TX

Customer service answers all of my questions. The device is convenient and portable.

5 years ago

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Helen And Richard Seattle, WA

The device is easy to use and convenient. Customer support has always responded quickly to me.

5 years ago

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Verified Customer

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Angela

Medical Guardian offers a reasonable price. I don't like the wrist device that much because it keeps getting undone.

5 years ago

Reply from Medical Guardian

Angela, thanks for the review. We offer a variety of product options and may have something that better suits your needs. If you are interested in changing out your wrist button for another option, simply reply to this message. Have a great day!

Nov. 16th, 2018

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Verified Customer

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Doris

Medical Guardian offers the best for the price. Tested out the service and I was satisfied.

5 years ago

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Verified Customer

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Michael G.

Medical Guardian dropped the ball in sending the device in a timely manner. They also messed up charging us for the device. They don't seem to know what is going on. They also do not seem to be a well run organization.

5 years ago

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David

The device is made of good quality, and is convenient to use. Customer support is friendly.

5 years ago

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Elinor

Customer support responds immediately and has the answers to all of my questions

5 years ago

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Gary

Medical Guardian does a great job at sending out emergency services and responding.

5 years ago

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Anonymous

The only time I've used it is to test it and I thought it took a long time to answer. I think it was about fifteen minutes before they answered.

5 years ago

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Mary Bauxite, AR

I haven't really needed any customer support, but when I did call, everybody answered the phone.

5 years ago

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Malinda St Louis, MO

As soon as I pushed the button, they came right on and asked if everything was ok.

5 years ago

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Jean Avilla, IN

If we ever have a problem, they're just right there to help. The device is convenient.

5 years ago

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Frank Halethorpe, MD

I've never had to use it, but I don't have any concerns with it. It's comfortable as well.

5 years ago

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Ralph The Bronx, NY

Whenever I call them they always answer and resolve the problem, it's working pretty well.

5 years ago

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S. Pittsburgh, PA

When I use the device, they answer right away and get paramedics to me in a few minutes.

5 years ago

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Deborah Asheville, NC

It seems simple to use and it was pretty easy to set up. It's been a good experience.

5 years ago

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Kathi Plano, TX

It's an easy system. I just keep it on and I can trust that they are always there.

5 years ago

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Anonymous Shreveport, LA

The service is cheaper than others. It is loud enough for people to hear all around the house.

5 years ago

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Joyce & Jonny Statesville, NC

They've been awfully nice to us and so far I have been very pleased with this company.

5 years ago

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Anonymous Westland, MI

When I fallen and had to use it, they were very efficient. It came out to a good resolution.

5 years ago

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Colrisse

Customer support helped me replace one of my medical devices which was very helpful.

5 years ago

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Nancy Granbury, TX

I am very happy with the company. It is very convenient to have the device around my neck.

5 years ago

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Dorothy Appleton, WI

It's not too convenient to have to bring something extra around with you. If I could go with just my medical alert device, it would be better.

5 years ago

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Bettie Louisville, KY

The device is comfortable, it simply hangs around your neck. The response to calls is immediate.

5 years ago

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Anonymous

The device works most of the times. They charge me $5/month as insurance in case the medical device doesn't work. This doesn't make sense to me.

5 years ago

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cherylan pitman Charlotte, NC

Customer service is nice, and professional. The device itself is small and portable.

5 years ago

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Annette Louisville, GA

Customer service is always answering my questions and concerns when I have them.

5 years ago

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Peggy Chireno, TX

Customer support was helpful when I needed to set everything up. I am very happy with the service.

5 years ago

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Joann And Gerald E Oakley

It worked properly the one time I had to use it. I fell, and they came here right away.

5 years ago

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Juanita

I haven't had to use it yet but if it goes off accidentally they call me to make sure I turn it off.

5 years ago

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Portia

I haven't really spoken to them since the initial set up, but they were very nice.

5 years ago

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Virginia C

When I checked in, they were very polite. I haven't had to use it, but it's on me all the time.

5 years ago

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Elaine

I got sick and had to get help, they responded in good time and came right away to help me.

5 years ago

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Dorothy

When I was testing it, they came right on and I told them I was just testing it.

5 years ago

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Mary

About a month ago I pressed the button and they got here as quickly as they could.

5 years ago

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Robert

I use it every day and it is comfortable. I put it off accidentally one time and they were calling within a minute.

5 years ago

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Sue Wichita, KS

I hardly use it, but I wear it all the time and I feel very comfortable wearing it.

5 years ago

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Deborah San Marcos, TX

I have not had to use it yet, but it's comfortable, attractive, and easy to use.

5 years ago

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Leo Clearwater, FL

It went off twice and I got a call either on my phone or the microphone they supply immediately, so I would say that's great.

5 years ago

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Elizabeth Port Orange, FL

Originally, they answered all my questions. They call me on the phone and it's easy enough to use.

5 years ago