Name: Medical Alert
Rating: 4.3

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Verified Customer

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Barbara Goodrich, MI

Anytime I talk to Medical Alert's customer support, they are very helpful. I wear the necklace alert button when I'm alone, and it's comforting to know it's there when I need it.

4 years ago

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Verified Customer

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Dale Wickenburg, AZ

When the alert went off for me, the people were so kind. A gentleman came by to help me, and he was so nice. He checked on me and helped me without a problem, and wanted to know if I needed to get to a hospital.

4 years ago

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Verified Customer

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Charlotte

The necklace medical alert system that goes around your neck is very sensitive. It's gone off a couple of times because it goes off easily. If there's a little bump or something, it goes off.

4 years ago

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Verified Customer

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Mary Olson Rushville, NE

Customer service over at Medical Alert has always answered my questions and given me the information I need. As far as I'm concerned, their device is okay, but I'm pleased with it.

4 years ago

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Verified Customer

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Barbara Farrar

I have used this medical device only once a couple of years ago, but it was very effective. If I call them for help, they give me any information I need right away. It's a very convenient device!

4 years ago

Reply from Medical Alert

Hi Barbara, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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John Mccraw Cowpens, SC

So far I haven't had any problems with my device. I haven't had to use it yet, thankfully. Everybody I talked to about this told me it's a very helpful device. My friend is very pleased with the service as well.

4 years ago

Reply from Medical Alert

Hi John, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Beverly Talbert Cedar Hill, MO

I am alone in my home most of the time, therefore I fall a lot since I'm by myself. I like that if I do fall, all I need to do is push a button. This is a device that saves lives.

4 years ago

Reply from Medical Alert

Hi Beverly, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Judy Bayer Spring Hill, FL

Aside from testing, I haven't had to use the device. One thing I didn't like is that they were insisting I get a new device, even though my old one works and tests well when I use it. They insisted on sending me one and making me pay 89 dollars. I asked why I would buy a new one when my old one works, but they sent it anyways without my consent.

4 years ago

Reply from Medical Alert

Hi Judy, Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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L.H. Johnstown, PA

I've had to use the device a few times, and they are pretty prompt in getting back to me to make sure I'm okay. Their new one is much bigger, but I'm grateful for this service.

4 years ago

Reply from Medical Alert

Hi LH, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Elaine Atkinson Tampa, FL

I am not happy with the fact that I was twelve miles away from my house at dinner, and it accidentally activated itself. I came home to fire trucks, cops, and neighbors in my yard. I was also not happy with a product they sent me, and after about four emails and two or three phone calls, they still wouldn't help me return it.

4 years ago

Reply from Medical Alert

Hi Elaine, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Elizabeth Bommer City of Saint Peters, MO

I feel very safe having this device. I know it's trustworthy, and I can relax knowing I'm safe at home. I have accidentally used this device, but I've always had an immediate response.

4 years ago

Reply from Medical Alert

Hi Elizabeth, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Bill Bedall Harrisonburg, VA

I haven't had to use this device yet, but I occasionally test it by pressing the button to make sure it's still working. I think their customer support seems to be interested in me and how I'm doing.

4 years ago

Reply from Medical Alert

Hi Bill, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Sandra Simpson Marion Center, PA

I had read about it somewhere and saw it on television. It has everything I was looking for, so I got it because I'm by myself. I like it since it's on a necklace, it's very easy to wear. I take it with me wherever I go.

4 years ago

Reply from Medical Alert

Hi Sandra, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Doris Burkholder Newville, PA

Just from reading and seeing their promotions and advertisements, I decided to get it. When they called me to check on the system they made sure to give me all the information that I needed.

4 years ago

Reply from Medical Alert

Doris, Thanks so much for your feedback and sharing how you heard about us! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Larry Beile Venetia, PA

My wife made the decision to get it based on the cost of it and the fact that it didn't need a contract. The times that I have used it, they have responded almost immediately, which is good. I recently got a new button which supposedly is sensitive to falls. I've had to use it a couple of times but that function doesn't seem to work.

4 years ago

Reply from Medical Alert

Hi Larry, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Brenda Altman Johnsonville, SC

I had seen it advertised and, since I liked the idea of having a necklace and a bracelet I could use if I got hurt, I got it. The lady from Medical Alert that I've talked to is very understanding.

4 years ago

Reply from Medical Alert

Hi Brenda, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Austin Johnson Greenville, SC

I saw them advertised somewhere, I forget where, but I decided to give them a call. One of the main reasons I decided to get it was that I walk my dog at night, so I wanted something for my own safety. We've had some trouble getting the billing all straightened out, but everybody has been really nice and really polite. It is expensive though.

4 years ago

Reply from Medical Alert

Hi Austin, We always like hearing how our customers learned about us. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Kay Mcdermott Sun City, AZ

We checked it out and since it had good reviews we decided to go with it. I usually put it on when I'm going out. Though the necklace piece is very heavy to wear around your neck. Whenever I've called them, they have been very informative.

4 years ago

Reply from Medical Alert

Hi Kay, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Deborah Hodson Raton, NM

I saw it in the AARP and decided to get it. I wear it all the time, but I haven't had to use it yet. They have answered my questions and solved my problems. I had trouble with one of the buttons because it kept falling off, so they sent me a new one. It is kind of expensive though.

4 years ago

Reply from Medical Alert

Hi Deborah, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Lora Dew Lubbock, TX

I've been using it a long time. I've got just about all I need. I have the necklace, which I wear all the time, and the main machine that tells me all sort of things. It's nice. I feel safe with it.

4 years ago

Reply from Medical Alert

Hi Lora, Thanks so much for being a longtime customer of Medical Alert! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Satisfied

They're responsive and courteous. I have no issues with the company. Every time I have had to speak with them on any given issue or questions, the have always been courteous and helpful.

5 years ago

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Verified Customer

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Happy Customer

I am still able to do the things I like to do and that if I need the help or assist there is someone their to help me. I would strongly recommand this company for any medical alert products.

5 years ago

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Verified Customer

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Barbara D'Arcy Ocean City, NJ

I just saw their advertisement and decided to get it. I haven't had to use it yet, but they have been helpful. Especially when I was setting it up after I moved from a place to another. I'm glad I have it if I need it.

5 years ago

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Verified Customer

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Anonymous Arkadelphia, AR

I went shopping for one of these and someone called me about it, that's why I got it. I've only used it once when I fell outside and couldn't get up. Someone came out and helped me up. I was very satisfied with it. They responded pretty soon and came out promptly.

5 years ago

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Verified Customer

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D.G. or Anonymous Elsmere, KY

My children decided on this device for me. I haven't had to use it yet. When the unit was having some problems they sent me a new one without any problems. I'm satisfied with it.

5 years ago

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Verified Customer

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Robert Battaglia Livermore, CA

Since my wife and daughter work for most of the day and I'm home alone a lot, I thought it would be a good thing to have in case anything happens. I have no problem using it. When I fell and couldn't move I pressed the button. They answered right away and the fire department and police department showed up in a few minutes.

5 years ago

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Verified Customer

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Dorothy Macon, GA

No problems Easy to test and use. Purchased for my mother. She enjoys the necklace. She did replace the cord necklace with a silver chain. The watch band has not held up as well. After a while the velcro becomes worn.

5 years ago

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Verified Customer

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Shirley Montgomery Louisville, KY

I use it all the time as long as I'm up, doesn't matter if I'm shopping or just around the house. I don't wear it to bed. Taking to customer service has always been satisfactory.

5 years ago

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Verified Customer

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Anna Williams Valley Park, MO

I use it all day, though I don't wear it when I shower or sleep. The thing blinks and that bothers me when I'm sleeping. My daughter has dealt with customer service and all of that.

5 years ago

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Verified Customer

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F.S. Belmont, CA

There have been a few glitches. I used the device and the EMT was notified very quickly. They were good, though they misunderstood some of my instructions about the notifications. Maybe I wasn't as clear as I should've been. In general they responded and came out quickly. The device breaks sometimes though.

5 years ago

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Verified Customer

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Beverly Davis Fairmont, WV

I put it on in the morning and use it when I have to go out across the street to my mailbox. I haven't had to use it, but customer service has always been courteous, kind, helpful, and willing to do whatever I need.

5 years ago

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Verified Customer

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Alan Melton Yakima, WA

I wear it around my neck, though I haven't used it for an emergency. I've tested it by dropping the necklace a few times and it was always great. I've also pushed the button a couple of times by mistake...

5 years ago

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Verified Customer

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Letha Mack Princeton, TX

My children got it for me and I've only used it once. They contacted me and asked if there was an emergency. I said yes and they contacted my kids. I guess they are pretty good.

5 years ago

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Verified Customer

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Marilyn Rodriguez Missoula, MT

I don't use it very often but when I do I just push the little button and then I get help. I've fallen in front of the bathtub but it was ok. The people were very kind and courteous.

5 years ago

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Verified Customer

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Sandra Scott Springville, UT

Fortunately, I have never had to use it in an emergency or anything. However, I live by myself here in Utah and don't have family nearby. So, I wear the pendant all the time. It lets me go about doing my normal chores around the house and shopping.

5 years ago

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Verified Customer

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Morgan Dyer Midland, TX

The first representative we talked to was very poor, he wouldn't even give me the prices. We talked to a different one later who was quite helpful. We usually turn it on when we get up, and put on the wristband when we go to bed. We haven't used it yet for an emergency though. Other than that, we were supposed to receive a $250 gift card on September, but we never got it and I'm concerned about it.

5 years ago

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Verified Customer

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Elwyn Shonio Bridgewater, MA

It's the first thing I put on as soon as I get up and dressed, but it's not exactly comfortable. It's kinda big you know. I would forget it was there and hit things, setting the alarm off by accident. The people are more than glad to answer though, and they are very good.

5 years ago

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Verified Customer

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Jane Samuelson Sacramento, CA

At night I put on the device that doesn't detect falls and during the day I put on the one that does. If I go out, I leave the medical alert device home because it does not work if I'm away. One time I was choking and I called them. They came out on time and I was in good shape. I appreciated that they came very rapidly and took care of me. Customer service has been very understandable and helpful.

5 years ago

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Verified Customer

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Bob Mckinney, TX

Caring, attentive, professional. Occasionally behind schedule - an indication of attentive professional involvement! I'm a patient since locating in Dallas and have NO thoughts of making a change!

5 years ago

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Verified Customer

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Brenda Brown Mt Vernon, OH

The representatives are very nice, they're very alert. I once pushed the button by accident and they immediately called to find that everything was okay. But I honestly haven't had to use it for emergency purposes.

5 years ago

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Verified Customer

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Carole Florio South Easton, MA'

I've been with them for over 4 years now and I am very happy with them. Their representatives are very knowledgeable, they very responsive and they're been there when need it.

5 years ago

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Verified Customer

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Shirley Heyer St Paul, MN

Recently, I've been calling to test my wrist device and it seems that every time I call, their representatives put me on hold. There's always a very poor and busy signal and I haven't had the chance to check my device. I always use my device when I am home alone, but it at night it chokes me, the wrist scratches me, and the other one is too big. It's been a poor experience so far.

5 years ago

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Verified Customer

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Rebecca winecoff Gastonia, NC

They were very helpful when my mother had her stroke. Responded quickly. Unfortunately she will not recover. Thank you for your help and support during that extremely scary timrle.

5 years ago

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Verified Customer

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Patricia Palm Coast, FL

The response when the alarm is sent is almost immediate - and it is so comforting to hear a live person as though someone is right there. I'd have given it a 10 except that the new pendant that is fall sensitive is too sensitive. It has gone off several times accidentally.

5 years ago

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Verified Customer

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Jewel Galhoun, GA

The instance when my Mom used the alert. She was larthargic and told the attendant she thought she had overmedicated. The attendant called me and did not call for emergency assistance for my Mom. I was not sure that was the right call.

5 years ago

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Verified Customer

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Joan Redondo Beach, CA

When I fell they did everything they had promised to do. They immediately contacted my local paramedics and gave them the code to my lock box. I actually used the words "I have fallen down and I can't get up".

5 years ago

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Paula Hobbs, NM

The representatives are always knowledgeable and friendly when I talk to them. They seem to really care about my needs. I never get the feeling that this is just a job and they have to put up with another old lady & her foibles! I did not give them a 10 because nobody's perfect.

5 years ago

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Verified Customer

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Diane Port Saint Lucie, FL

Have had them forever and they always have been there when I needed them My only concern is that your sales department calls me all the time to sell me your services. I tell them I have been with you and do not call me again and I will get more calls sometimes 2 or 3 per day. There must be some way to have them know who has your services.

5 years ago

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Verified Customer

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Vicki Vanspeybroeck Henrietta, MO

Their service is very satisfactory, and as a handicapped person, I would really recommend it. If anybody's wondering if they need this service or not, they should probably get it.

5 years ago

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Verified Customer

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Jean Coleman Middlesboro, KY

We purchased the Mobile unit that could be used in the car, but we cancelled it after my Dad died. Now we kept the in-house system with the fall alert. My mother wasn't wearing the device, but fortunately I was with her, so I pushed the button and the representatives were very helpful. The only trouble we had was finding an address or contact number to return some devices back. Nobody was actually Medical Alert, so they couldn't give me a number. The device's button was flashing, and we needed help with that. It was such a hard time trying to get a hold of them directly.

5 years ago