Name: Medical Alert
Rating: 4.4

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Verified Customer

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Lori Walker Monroe, MI

One thing that stood out was when we did not have a chance to test (monthly) my mom's pendant, they called and reminded her and got the job done. We appreciated that extra service!

1 year ago

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Verified Customer

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Judy Vesco Zanesville, OH

It's a comfort to know someone will respond when I need help. Even when my pendant gets touched by accident or I drop it, someone will call and check to see if I am okay. It's very reassuring YOU are there. Thank You!

1 year ago

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Verified Customer

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Ed Allan Boston, MA

Extremely proactive and attentive - calling me to check if it appears that my alarm has gone off and notifying my contact and the fire department if I don't answer, alerting me if equipment batteries are running low,

1 year ago

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Verified Customer

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Bennie Peters Clinton, OK

When I talked to a repr, he was very informative and helped me..However, My accident alert has quit working and when I called and could not reach him, I asked someone else, I was referred to another number and the phone went dead.

1 year ago

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Verified Customer

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Marian Orr Greenville, MI

I have an extra $10 on my bill due to a phone call. the caller said there would be a follow up letter or email explaining why I needed to be billed the extra $10 per month but I never got a letter and now I don't remember what the extra money was for!

1 year ago

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Verified Customer

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Wanda Carlsbad, CA

Someone was right there several different times when I accidentally pressed the button while doing housework. Thankfully I haven't needed the services for falling or other accidents.

1 year ago

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Verified Customer

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Linda miller Portage, IN

I had problems with it sending false alarms until I discovered it was caused by the bracelet and the neck alarm button since I have not been using that on the bracelet or necklace there have been no problems

1 year ago

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Verified Customer

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Gladys Schram Anaheim, CA

I assume your system is automatic as when I called to notify you that I was without electricity to charge my system and not to call my children, they were called and I was reminded during the night to charge my unit. This is very disturbing and I sincerely hope you are able to find a fix for that problem.

1 year ago

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Verified Customer

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RICHARD T WHELAN Clayton, NJ

Easy to use - spoke to a company rep who explained such details about how/when to test the unit, which I did not know, and sent me a pouch to wear when I had the unit outside my home.

1 year ago

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Verified Customer

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Shirley Sapienza Manchester, NH

A couple of times my mom accidentally set off the alert system without realizing it. I had to call her to inform her that an amblanc was on its way. Both times everyone was very understanding. Thank you!

1 year ago

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Stephanie Rife Newark, NJ

1st rep before John hung up accidentally on me while dealing with a screaming baby obviously working from home mid call. Have had issues with several reps previously having loud noises while working from home.- GPS issues- trying to resolve-John and Josh very helpful, but still fixing issue - in process.not yet resolved

1 year ago

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Verified Customer

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Avanell Jenkins

Response is great! My husband was alone recently while I went to Lowe's and he fell while I was gone. My back up person called me since I was driving home and had notice I was driving and medical alert cd not leave a messageZ. But as I pulled in my carport my son called me and the EMT's came.great response!

2 years ago Edited January 10, 2024

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Marie French Omaha, NE

I talked to someone from your office to tell you it took me a long time to get the red light to say your device is charging. Sometimes I count each time I try to get it to charge, and I have counted thirteen times before the red light would come on. Maybe that was because I was a few days from charging it every month on the first day. But lately it is doing fine. And I know you keep a good check on it because you could tell me the time I put it on and the time I took it off. So, I know you are checking it and I appreciate that. So, thanks for doing a good job for me.

2 years ago

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Verified Customer

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Joe G. Emerson Bloomington, IN

Several tines I have fallen with my medical alert and ALWAYS I have received immediate attention. The person staysd with me until I get up and always weant to know if I need an ambulance ore more help.

2 years ago

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Duane Cabe Kaneohe, HI

I've been with Med. Alert for years, when I first got the system for my parents. Now I use it because I live alone and this system has been very reliable even in remote areas I visit.

2 years ago

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Kerry Klutka Santa Fe, NM

I know very little of other similar systems, but I find this one short on features. You cannot speak through the pendant, which causes me to hobble painfully through the house on a false alarm. They do, however, call before they dispatch emergency services, and I try to keep my cell phone on me or nearby at all times..

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or [email protected].

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Dorthy D. Winfield New Braunfels, TX

Although I have not had a real Emergency , I do check in monthly and have always had prompt and professional service I do check in cy I do check in monthly a y I do I do. "Check in" monthly and ha

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or [email protected].

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Terry maraccini Phoenix, AZ

Had a fall, press the button, they talked to me and within minutes I had 3 firemen come in, pick me up from the floor, check over bandaged me even check my heart, I have a heart condition peace of mind, I'm never alone

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Joe Humphreys Boynton Beach, FL

Extremely helpful but still have not received my reward card for signing up several months ago when my brother Anthony and I signed up together. We were promised after 3 months we should receive a rewards card in the mail.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or [email protected].

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Carol Conner Cusseta, GA

I have set off my medic alert pendant a number of times by losing my balance, not quite falling. There was a fast response each time, inquiring if I was ok or was help needed.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Jennifer Adams Shenandoah, VA

Because last September my 89 year old mother fell one step out on her porch feeding cats. No one would have checked on her until the next morning. Life alert saved her life for sure.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback on Medical Alert! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Nancy A. Schobert Chattanooga, TN

I called with a question because I had gotten a letter saying that I had purchased a protection plan WHICH I DID NOT DO!!!!! The man I spoke with was totally rude, and wouldn't accept the fact that I DID NOT SIGN UP FOR THIS PROTECTION PLAN. He insisted that I had and told me 3or 4 times that I had talked to someone for 7 or 8 minues and some seconds - I did not, but he kept insisting that I had! MOST ANNOYING!!!!!! RUDE MAN!!!!!

2 years ago

Reply from Medical Alert

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Michael Bock Ozark, MO

They advertised the fall detections pendant and it is a joke. To test it you throw it in the air and it lands on the carpet and does not go off. The place I spend most of my time is in my carpeted house or maybe outside on the grass so the alalarm would not work there. The only place that it would work is if I were to fall on concrete or a very hard surface. If I were in that type of situation then there would probably be someone to help me like in a store. I cancelled the detection pendant after about a year as I considered it as being worthless.

2 years ago

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Barbara Cherokee Village, AR

Using the GPS has saved my life. I fell and was unconscious. When I became conscious the ambulance had already arrived because Medical alert had notified them about my accident

2 years ago

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Spring Youngman Rancho Cordova, CA

Poor customer service. Receive calls to update my service, I say no and feel pressured to accept offer. When I call to end service, I am told the person I am being transferred to will instruct me on how to remove battery to prevent the device activating while in transport back to you and I get no such instructions. This happened both times I returned devices. I call to replace a pendant and told it will arrive in 3 to 5 business days and two weeks later I call back to follow up on why it has not arrived and after speaking with the correct department the pendant arrives shortly after thereafter. I am told refunds take up to 30 days and 30 days later I am calling back to check on the status of my refund and having to wait another 30 days to receive the refund. Also, when I make a follow up call the person who answers my call tells me they don't see notes in my account regarding the previous call and have to speak with their supervisor to be told what to do enable to help me. No one seems to be on the same page there. Your customer representitives are caught off guard when I tell them about the notes I took from my last conversation with a person there or when I tell them according to FedEx you did receive the devise returned to you and the location, date and time it was received at your facility. I am currently still waiting for my refund that should have been received March 10, 2021.

3 years ago

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Verified Customer

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Evelyn

Easy and reliable for our elderly. It can be handled effectively by the client. It gives security and peace of mind for the family and care givers. We know our mom is safe throughout her home and property.

3 years ago

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Verified Customer

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MaryHelen Plumb Portland, OR

Not much help when there is a power outage. And the repition of "calling for help" gadget that does not respond but repeats its message every couple of minutes, with no response available,quite frustrating. Have haD FOR SEVERAL YEARS, VERY SATISFIED, BUT POWER OUTAGE WAS A NEW EXP[PERIENCE

3 years ago

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Verified Customer

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Vicki Hoffman Hudson, FL

Cust Service Reps explain everything to my satisfaction. Easy to test call button and pendant battery. I mistaken hit the call button and immediately received a response from Medical Alert making sure I was OK.

3 years ago

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Linda R Morris New Bern, NC

Although we have not had an emergency we've had false alarms mistakenly set off and that in itself gives me confidence that my husband who had Alzheimers is in good hands with MedAlert.. They always have responded within a very short time, faster than I can pick up my phone and dial in. That's pretty quick!!!

3 years ago

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Verified Customer

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Marie Pitman Adamstown, PA

They always respond immediately. When the button is accidental pushed it is never an issue. They contacted my children in the middle of the night and called an ambulance for me.

3 years ago

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Verified Customer

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Peg Lady Lake, FL

Wearing the bracelet is conveniant, however, the new Fall alert device is bulky plus you've told me not to wear it to bed. The most likely time for me to fall would be getting out of the bed in the middle of the night when I'm still half asleep.

3 years ago

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Claudia L. Silkey Santa Rosa, CA

I have dropped it and it did now sound the alarm that I had fallen, several times. Also, I pushed it twice for 911; it just rang and rang--they never answered. A person was having a heart attack, and I could have got an earlier response. The battery does NOT last 4 days, as I was told--about 2 days. I called in a few times to report issues and was not offered an exchg and it is a brand new device--at least the first time I called.

4 years ago

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Beverly Machuca Colorado Springs, CO

I appreciate the quick respose to my call, i also appreciate their alertness when my unit falls or is pressed by accident and when i dont test it they call me to make sure i am ok

4 years ago

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Chris Clifton

Sometimes the device calls for help for no apparent reason. This happened twice for me. Sometimes the device does not work when I test it for a fall. It doesn't seem to work on carpets and my home has wall to wall carpeting. Yet it called when it accidentally dropped from my hand about three inches on to my bed.

4 years ago

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Lucia Chicago, IL

We've had good experience with the support system and we have had no issues or complaints. I accidentally activated the alert button and we just had a good experience and the issue was resolved right away.

4 years ago

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Anonymous Utica, MI

They did wah they said they were going to do and it made me very happy. Last week I fell and I couldn't get up and they were here within ten minutes to take me to the hospital.

4 years ago

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Verified Customer

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Sarah Nacogdoches, TX

I've been pleased with their services. You have to be careful not to brush up against something when it is hanging around your neck because it might accidentally get set off, though they are very polite when they answer.

4 years ago

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Elizabeth Rehoboth Beach, DE

I am very pleased with medical alert. They are right on the ball and I feel very safe when I go out. I wear it all the time Sometimes I accidentally push the button and they are right there.

4 years ago

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Anneliesse Germfask, MI

I like that somebody was right there, talking to me, that made me feel good. I am upset with customer service because I got billed for something I should not have been billed for and they did not take care of the problem.

4 years ago

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Bertha Stamford, NY

My daughter told me to get a medial alert device after I fell and broke my hip and we picked this one. They are really good about answering questions or helping with anything I need.

4 years ago

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Verified Customer

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Jacqueline Spencerport, NY

Most of the time I use it, it is by mistake but one time I lost my balance and fell in my bedroom and I hit it and I was very satisfied with it. They answered right away and helped me.

4 years ago

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Dorothy Los Angeles, CA

I passed out once and when I woke up, paramedics were in my house ready to help me. It has never failed me. They are very professional and thorough on the phone and I would recommend them 100 times over.

4 years ago

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Dorothy Felgate

Although I have not had mine for very long, I feel confident about going out of town. The doctor suggested that I should not leave the city, but with the medical alert I can travel in Canada.

5 years ago

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Joy

I have got no complaints about it. The price seems to be fair. I would definitely recommend them. They seem to be pretty accurate and they are always there if I test it or accidentally hit it.

5 years ago

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Anthony

I would recommend Medical Alert; I think they're good and there for you in an emergency. When I test they call right back and they seem very efficient, I have never had to use it in an emergency but I test is every once in a while. Any time I ask a question, they seem to have the answers for me.

5 years ago

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Anonymous San Ysidro, CA

I'm happy and satisfied with it. When I call, they pay attention right away and I get service before thirty minutes. They call me to see if everything is okay. I have tried others and I think I got the better one.

5 years ago

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Anonymous Gaylord, MI

I don't see a way it could be any better. When I talk to them, they help me a great deal. I even lost the first one and I was little nervous but they sent me a new one immediately and I thought that was fantastic.

5 years ago

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Richard Winder, GA

They are either too sensitive or not sensitive enough, especially the fall detector. I have had several false alarms when nobody pressed the button and the first responders came to my door because we couldn't get to the phone because it was my old phone number. I called on Saturday and the office was closed and I couldn't reach any nobody and that disturbs me. There is a lot of room for improvement.

5 years ago

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Anonymous Alexandria, VA

We had a problem before we got a new one because my husband would cross his arms and the device would go off and we had rescue people at the door and we didn't know what happened but we got a new one and the pendant around his neck so that hasn't happened again. They showed up at the door when it was a mistake so it works and that's what we want.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Coral Terre Haute, IN

We check it every month to make sure it's working and a couple of times mine has gone off and they've called right away. I would rather have a flatter one that I can wear on the chest.

5 years ago

Reply from Medical Alert

Hi Coral,

We do have a wrist version that might work better for you than your pendant. If you are interested, please reach out to our customer service team to ask about it.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018