Name: Medical Alert
Rating: 4.4

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Verified Customer

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Tania Esparza Ontario, CA

I'm getting use to it.I think is very sensitive. Sometimes the alarm goes off and there's no reason why.?I think is important to have it to protect myself. Is important for people to have it specially older people like me.

2 years ago

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Verified Customer

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Sister Sheila Richardson Wadesboro, NC

They sent me a new gizmo; I returned the old one they identified as malfunctioning; now they want me to pay $350 for the old one they say they didn't receive - but they know it's malfunctioned - I'm looking for another medical alert provider

2 years ago

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Verified Customer

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Carolyn Morey Holiday, FL

The service is good. They also have good customer service and call you with reminders to test your device, a good feature. Price is a little high in comparison to Life Protect which has a one-piece device, no separate base.

2 years ago

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Verified Customer

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Kelly Hagenbuch Concord, NH

There way of communicating with people isn’t great especially when there dealing with people with disabilities. Medical Alert kept calling me repeatedly regarding billing issues. I don’t pay the medical alert bill....it comes out of my trust fund. It’s in my medical alert file.

2 years ago

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Verified Customer

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Ann L. Wells Williamstown, MA

Had trouble opening the latch , it's too hard for my weak fingers. OK now. Agent left number & I could never reach her even tho it was a 'direct phone number', All worked out and I am fine now with the alert.

2 years ago

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Verified Customer

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R Kenyon Waterbury, CT

Billing questions are not answered. They just keep leaving voice mails to call them back and e mail me late notices. My emails requesting answers to questions are ignored. I have sent at least 4 emails with no response. I am emailing them at email they provided for questions. They are billing me for services we do not want.

3 years ago

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Duane Custer Topeka, KS

It is hard to separate the issues with stars. The device works very well, as advertised. However, their customer service, billing is terrible. After you purchase the device you get asked to buy more protection and price guarantees. Picture this, you pay $5 a month or $60 a year to "lock in your current cost." I calculate that is an 11% increase over what we paid for the first year. Then, you learn the device is leased and they want to sell you damage insurance which is $30 every three months. I said that is $120 a year and the rep said, no it's only $30/3 months. Math is not a string suit. I also told the company that all communication goes through me and not to contact my 89 year old father. So they contact him and of course he is confused. Then try to get the phone calls and emails for billing stopped. I have called twice and emailed multiple times. No response but the same past due bills. One rep told me we were paid and to income any calls and bills.

3 years ago

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Verified Customer

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Nancy Arnott Liverpool, NY

Customer service was excellent prior to sign up and with any assistance needed with setup and response time when Mom set off alarm was immediate n friendly.

3 years ago

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Sharon Garoutte

It was not made clear to me that in order to be able to actually speak to someone if I pushed my alert button there would be a much larger montly charge on top of the extra charges I'm paying because I don't have a landline & to get the automatic fall button.

4 years ago

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Mavis Fayetteville, NC

I fell off the bed and couldn't get my legs up. I called them and they were here and took me to the hospital and they were very good to me and helpful.

4 years ago

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Verified Customer

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Janie

I like the device because it's small and it's not heavy. The only problem is that sometimes when I check in during the months with my speaker thing, I can't hear.

4 years ago

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Bertha Richmond, VA

The device is simple to use. They are pretty good at any complaint you have, they try to straighten it out for you. My light went out and they sent me another one that stays one when the lights are out.

4 years ago

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Robert Salt Lake City, UT

We choose it for its reputation and reliability. It is pretty sensitive, it went off as I was going over some dirt roads in Idaho. I don't know how they sense it so I will probably cancel the fall alert after three months.

4 years ago

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Verified Customer

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Betty J Applegate

Fortunately, I never have had to use them. But I do have to test the system once a month or so. Also they started charging $10 a month on my credit card for insurance which I did not request.

4 years ago

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Verified Customer

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Doris Novak

Response is instant. I accidentally touched the button and by the time I got into the room where the monitor was, she had already called quick response and the ambulance.

4 years ago

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Verified Customer

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Patricia Lincoln Park, MI

I use the necklace and the portable GPS device. I take it with me in my purse if I need to go out. I fell one night and used it, and help came and picked me up.

4 years ago

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Verified Customer

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Virginia

I saw it in a magazine and decided it was the right thing for me for the purpose of an emergency. I appreciate the help I get when I call for something.

5 years ago

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Charles Maple Grove, MN

By far the best out there. I have a problem of falling every couple of hours per day and theirs is the only product that I found that had the proper amount of coverage.

5 years ago

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Verified Customer

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Gwen Clovis, CA

Every time I have had to use it there has been someone here fast. It has been excellent, I have not waited more than ten minutes for them to be through the front door.

5 years ago

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Verified Customer

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Charlotte

Had a problem with my last service so I decided to ty this one. I have used it twice by accident, so I know it works. The only problem I have is if I wear it and I bump my arm, I have the police at my door.

5 years ago

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Eric Buford, GA

I suffer from a serious illness affecting but lungs and I have it with me all day. The device gets immediate notification to the command center and they respond rapidly.

5 years ago

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Patricia Fort Myers, FL

It went off accidentally but they helped me with it. I have a fall detector and it seems to be too sensitive. It takes almost two minutes for someone to answer my call and I think that's too long.

5 years ago

Reply from Medical Alert

Hi Patricia,

Yes, fall detection is sensitive. Please know that the occasional delay you may experience is our call center looking up all of your personal and health information before they answer so they know with whom they are speaking and what your issues are, and to can get you help or call your emergency contacts right away upon answering.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Beryl York, PA

I would suggest they don't send the device in a regular envelope but in a padded envelope. They had sent me one which we replaced that had been broken because there was no protective mailing.

5 years ago

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Verified Customer

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Corinne Wilson Saint Augustine, FL

I have had to return responders 2 times due to malfunctions, leaving me without protection for a short time. Personnel have mostly been very helpful though at times someone seems to want to argue with me about problem

5 years ago

Reply from Medical Alert

Hi Corinne,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Larry Fort Worth, TX

They've always come and done everything I've ever needed. The only thing I don't like is that I want to be notified before they go and charge my charge card.

5 years ago

Reply from Medical Alert

Hi Larry,

Please email susan.boyce(at) from our escalation team with the best # to reach you and she will call you to sort this issue for you asap.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Mary Thurmont, MD

My daughter collapsed in the living room from the couch to the floor and we pushed the button and got help here right away. It always works when we need it to.

5 years ago

Reply from Medical Alert

Hi Mary,

I am so glad your device got the help you needed right away for your daughter.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Susan Palo Alto, CA

They are fast, they are effective. The ring around it has broken twice in a year that could be made better. I had to use it when I was in the hospital and it was wonderful.

5 years ago

Reply from Medical Alert

Hi Susan,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Cathy

The only problem I had is the neck thing it kinda irritates. They've been very good with me when it goes off accidentally. They treated me pretty good.

5 years ago

Reply from Medical Alert

Hi Cathy,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like to know more about the bracelet option if the pendant is bothersome.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Anonymous Seattle, WA

When I fell, it went off and worked. I had to call and tell them I lost my pendant, and they tried to up sell me on an in advanced feature, but I said no and I never got the replacement.

5 years ago

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Verified Customer

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Carol Saint Paul, MN

The medical device is very small and compact. It's readily available for when we need it. On the day it was installed, we tested it and everything worked out very well.

5 years ago

Reply from Medical Alert

Hi Carol,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Bonnie Indian Trail, NC

The people have been very nice and help answer any questions I have. I got the long-range model so I can push the button anywhere in the United States.

5 years ago

Reply from Medical Alert

Hi Bonnie,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Joan Palm Beach Gardens, FL

I have used the Medical Alert twice and they came right out immediately. I have recommended this to 3 of my friends and they are satisfied with it too.

5 years ago

Reply from Medical Alert

Hi Joan,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jan. 4th, 2019

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Verified Customer

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Ruth

I have the one that I wear around my neck, it is so sensitive but, it works really well. One day I set it off 4 different times so I sometimes leave it on my table.

5 years ago

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Verified Customer

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Dallas

I had to use this once when my wife fell and cut herself on a sharp piece of coffee table. I test it once a month. They helped me get it set up right because I was pushing the wrong buttons.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jan. 4th, 2019

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Verified Customer

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Rosalie

After I had a fall in the house I got this and I wear it everyday to protect myself. I would recommend it. When I had a problem and called, the customer service people were very helpful.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jan. 4th, 2019

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Verified Customer

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Anonymous

I use it in the shower. It's a very sensitive piece of equipment, and I'm very pleased with it. Anytime I have accidentally dropped it, the alarm immediately goes off and someone calls to check up. I feel safe having it.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jan. 4th, 2019

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Verified Customer

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Barbara

They are very cooperative and it's nice dealing with them. When I first got the service, occasionally they would call to check in on me to make sure I was okay and if I understood the system.

5 years ago

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Verified Customer

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Mary Montrose, CO

I use the medical alert device every day. Whenever I accidentally hit the button, the Medical Alert customer service answers my call for help right away.

5 years ago

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Audrey Tracy Orlando, FL

Medical Alert responds quickly in emergencies that I have. They do exactly what they say they will, and I'm grateful I have it, since I might have a heart attack.

5 years ago

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Caroline Vermilion, OH

I had to use this device, and they couldn't hear me, even though I was yelling and crying for help. I kept pushing the button, so they contacted the sheriff here in the county to come over and check on me.

5 years ago

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Kathryn Wilkes-Barre, PA

It's very simple, you just press the button. But, we have bumped the button accidentally several times and they've always been very congenial when we have to reset the machine. It's not perfect, but it's pretty good.

5 years ago

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Robert Dunnellon, FL

I wear the neck piece around the house, I accidentally pressed it and they said no problem right away and reset everything. It's good service, I'm really happy with it.

5 years ago

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David Watkins and Ada Willis Nebo, NC

They continue to call a person trying to make sales of different equipment and knowing the person can't hear them they charge the person for the equipment. This has happened even when the customer told them they couldn't hear them and gave them my number to call.

5 years ago

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Joanne Dubsky Fort Lauderdale, FL

I haven't had to use it, but when we tested the device, they took forever to answer. It sounds like their customer support isn't instructed fully on how to help us, but amid all that they really do try to be helpful.

5 years ago

Reply from Medical Alert

Hi Joanne,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Alice Rice Saltillo, MS

I like this device, but it triggers and accidentally goes off easily. I'm severely hearing impaired, and when they call back to make sure I'm okay, I can't really hear them - if it was a real emergency, I'd be in real trouble.

5 years ago

Reply from Medical Alert

Hi Alice,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Barbara Stokes Norman, OK

One time I used Medical Alert, and I pushed the button for help. ER came immediately. They are very good at what they do, and it works for me very well.

5 years ago

Reply from Medical Alert

Hi Barbara,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Jo Barnes Austin, IN

My grandson had been nagging me about getting Medical Alert, so he took care of it all. They are very good at explaining things, so I'm very pleased with that.

5 years ago

Reply from Medical Alert

Hi Jo,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Barbara Gilbert Des Moines, IA

Whenever I've had a question, their customer support has responded promptly. I haven't had to use the actual device yet in an emergency, but I have set it all up.

5 years ago

Reply from Medical Alert

Hi Barbara,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Billie Rose Hazelwood, MO

In the beginning, I thought this was the best company because they had good customer service, and excellent response time. We had to use it one time when I fell on the ground and couldn't get up. Unfortunately, I'm currently having problems with the billing department even though I've been a customer for 6 years.

5 years ago

Reply from Medical Alert

Hi Billie,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. I will send you a private note about billing.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Beatrice Warren

I found them and picked them because of their ad. I wear it when I'm home. I've never had to use it but I know they respond immediately. It's just excellent.

5 years ago

Reply from Medical Alert

Hi Beatrice, We always appreciate knowing how you learned about us! Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018