Since 1977, LifeStation has been offering medical alert devices and medical monitoring services designed by medical alert industry veterans to help seniors live independently. LifeStation makes getting emergency assistance easier for seniors who want to live in the comfort of their own home at an affordable cost. LifeStation looks after the health and well-being of older adults, giving them, as well as their family members, peace of mind knowing they will be protected with LifeStation's emergency services and medical monitoring.

Additional highlights of the company include low monthly monitoring fees ($19.95–34.95), no equipment fees, no activation fees, no contract length, and a lifetime warranty on LifeStation equipment. The medical alert company has high ratings and exceptional service, which is evidenced by a number of positive Life Station reviews below.

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The Good

  • Low Price and No Long-Term Contracts
  • Multiple Plan Options
  • System and Warranty
  • Fastest Response time in the Industry
  • Complimentary Alert Messaging
  • 30-Day Money-Back Guarantee
  • Five-Day Battery for Mobile System
  • Waterproof Alert Button
  • "Find My Loved One" Feature
  • Free Spousal Alert Monitoring
  • LifeStation Reviews
  • 1,000-Foot Range from Base Station

Low Price and No Long-Term Contracts

LifeStation has lower prices on medical alert systems than most other leading competitor medical alert companies. On top of that, there are no long-term contracts that rope customers into service for a specified period of time. With LifeStation, customers can cancel at any time without having to pay a cancellation fee. Both of these points make LifeStation a very wise financial choice.

Multiple Plan Options

LifeStation offers a variety of plans to ensure there is a choice that fits every consumer, regardless of their specific lifestyle. Whether you are regularly on the go or typically remain at your home, LifeStation has a plan to fit everyone's needs. You can also choose between monthly, quarterly, or annual billing services. Plan details for LifeStation's three main packages are below:

In-Home Landline — $19.95 per Month

This package is best for customers who most often remain at home but still want to remain independent and safe in the case of an emergency. 

  • Shower-safe buttons wearable as a pendant or on the wrist
  • Sensitive whole-house 2-way speakerphone
  • Optional fall detection pendant available
  • Plug compatible with landline phone jack or modem - optional Cellular System available

In-Home Cellular — $26.95 per Month

This plan is best for consumers looking for protection in their home and around their yard, as this plan has a larger range from the base station to ensure protection in the yard as well as in your home. 

  • 2-Way voice pendant
  • Shower-safe pendant up to 600-foot range (2 football fields)
  • Easy setup - connect to phone line and power within minutes
  • No activation or setup fees 

Mobile LTE — $34.95 per Month

This package is best for consumers looking to be more active with their medical alert system and who plan to leave their homes quite often. This medical alert device is made specifically for on-the-go.

LifeStation’s Mobile LTE boasts the most advanced suite of capabilities to date in a medical alert system. Leveraging AT&T’s 4G LTE network, the nation’s fastest and most reliable system, it takes advantage of LifeStation’s award-winning monitoring center, allowing seniors to get help quickly and confidently, anywhere in the country

  • Fastest, most reliable nationwide LTE Network
  • Most accurate location services, utilizing GPS and Wi-Fi
  • Fully waterproof — take it in the shower or bath with no worries
  • Longest battery life — up to five days without needing a charge

System and Warranty

LifeStation's medical alert systems are covered under a lifetime warranty. Their in-home system consists of a pendant or wristband with an emergency alert device button and a base station that is connected to their monitoring station. The base unit and emergency button work within 1,000 feet of each other. When you press the button, a Care Specialist is notified that you are having an emergency.

The base station features an enhanced speaker and voice capabilities that gives users two-way communication with a Care Specialist even if they have fallen down. For those without a traditional landline, LifeStation offers products for alternative phone service and mobile devices for seniors with active lifestyles. Read LifeStation reviews below to read about customers' experiences with different types of LifeStation alert systems.

Fastest Response Time in the Industry

LifeStation's monitoring station exceeds both national and industry standards for training and response time. It is a UL-listed and 5 Diamond Certified medical monitoring center with a strict training protocol for its personnel, starting with six weeks of formal classroom training and mandatory exams at the end of every module.

Once this training for the response center personnel is successfully completed, there is field training guided by TMA certified instructors. All new personnel receives weekly performance reviews for three months. This ensures a high standard of customer service and a quick response time.

The average LifeStation response time is 20 seconds. The company encourages its customers to do a monthly system test so they can see how quickly LifeStation responds to alerts. LifeStation systems also have check-in capabilities that allow the company to check your system each week to ensure it is communicating with the monitoring center. 

Complimentary Alert Messaging

A LifeStation medical alert device also offers caregivers the option for an alert messaging service that sends automatic email notifications in the event their loved one has an emergency. It also performs a silent weekly test of the loved one's system and notifies them if the system has any issues.

30-Day Money-Back Guarantee

LifeStation features a 30-day money-back guarantee for any customer on any payment plan. This includes customers that still pay month-to-month. This can give customers peace of mind that they can test out LifeStation and get their money back if the medical alert service doesn't work for them. LifeStation is essentially risk-free, and anyone can try the service without committing to any fees or contracts.

Five-Day Battery for Mobile System

LifeStation's mobile medical alert system has an impressive battery life of up to five days, which is an upgrade from the previous 36 hours. This is considered impressively long, especially compared to other medical alert companies. Having a lengthy alarm battery life ensures the medical alert owner does not have to worry about charging the system every day and has the ability to go days without having to worry about doing so. LifeStation also replaces medical alert batteries for free so customers do not have to worry that this cost would be out of their pocket. 

In the case of a power outage, LifeStation's system also has a backup battery that lasts for up to 32 hours. When your power turns back on, the battery will begin to self-charge. 

Waterproof Alert Button

All of LifeStation's medical alert buttons are waterproof. This means you don't have to worry about taking off the alert device when showering, taking a bath, or during other activities that involve water. This is especially convenient since wet areas are the most fall-prone areas, so it is a major plus that you'll still have protection in these instances. 

"Find My Loved One" Feature

For a limited time, LifeStation has created a "Find My Loved One" feature to go with all mobile GPS device packages. This feature allows anyone on the emergency contact list of the medical alert owner to text "Find + [medical alert owner's name]." The contact will then receive a text message with a link to the address of the loved one's location on a map.

Whether it's used as an extra safety precaution or a way to find a medical alert device if lost, this feature adds additional peace of mind and added security for medical alert owners and their loved ones. With a simple text, they can check up on their loved ones and their whereabouts at any time. 

Free Spousal Alert Monitoring

If you have a spouse or another person in your home who also wants medical alert monitoring, LifeStation will provide the monitoring services completely free. The only cost the second medical alert user is responsible for is an extra help button, which is $3.99 per month. 

LifeStation Reviews

LifeStation consumer reviews are overwhelmingly positive, highlighting exceptional LifeStation customer service, affordable pricing, quick response times, and quality equipment. LifeStation complaints are minimal, demonstrating a positive customer experience and awarding LifeStation a high star rating. Knowing LifeStation has reliable service and highly trained professionals can give consumers peace of mind that their loved one using the medical alert device will be taken care of.

1,000-Foot Range from Base Station

LifeStation has a 1,000-foot range from the base station for its medical alert devices. Many medical alert providers have lower ranges closer to 600 ft. A larger range gives consumers more flexibility in how far they can travel from the medical alert device base station and ensures more protection in the case of a fall or another emergency. 

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The Bad

  • Additional Fees

Additional Fees

One way LifeStation's alert service falls short of its competitors, who offer spouse coverage at no additional charge, is by charging an additional fee of $3.99 per month for every extra alert button. Also at an extra cost is a LockBox, a bathroom and hallway alert button, and automatic fall detection, which some companies offer for free or include in the subscription fee. However, the fee is minimal and won't raise your monthly payment by a significant amount. Check out LifeStaton reviews below to see if this has proved to be a problem to past customers. 

The Bottom Line

LifeStation offers both standard benefits as well as modern technological features like mobile GPS tracking technology and audible notifications, letting users know the battery needs to be recharged. LifeStation's pricing is on par with the lower to middle range of industry standards with a price-lock guarantee of one monthly rate and a 30-day money-back guarantee.

LifeStation's greatest strength lies in the industry certifications it holds, such as UL approval and TMA certified instructors to provide peace of mind. The major selling points are LifeStation's state of the art monitoring center, the automatic alerts for caregivers, and LifeStation Fall Detection. The medical alert service is known for its quality medical alert systems with high-end equipment, exceptional customer service, and affordable pricing, including a low-priced monthly fee, no activation fee, no equipment fee, and no contract length.

If you're interested in learning more about the medical alert provider, read LifeStation reviews below to see what current and past customers have to say about the company, its customer service, its equipment, and more. 

We'll Introduce You!

Call our recommended rep over at LifeStation below.

1-(866) 719-4597

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User Reviews

Star Rating

4.5
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2,420 Reviews

Review Breakdown

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Linda

May 22nd, 2019 DETAILS arrow_drop_down
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It takes them too long for them to answer if you're having a heart attack. I like the convience of having it and knowing I'm safe. I think it's wonderful for people who don't have somebody that can come and help during the day such as myself.

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Linda

May 22nd, 2019 DETAILS arrow_drop_down
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I like the device. I have it around my neck 24/7. I have tested it and it works good.

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Anonymous

May 22nd, 2019 Yonkers, NY DETAILS arrow_drop_down
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I don't like it, it's very heavy and very large. I tested it and they notified my son. I asked them not to do that and they said they wouldn't.

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Janice K.

May 22nd, 2019 Humble, TX DETAILS arrow_drop_down
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I often accidentally hit the button and they respond very quickly. LifeStation has provided me more comfort than anyone did, they are there if I need them and I'm very pleased.

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Louanne

May 22nd, 2019 Marble Falls, TX DETAILS arrow_drop_down
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LifeStation is an excellent company. They always respond to my button being pushed and I'm very pleased with their service. My medical alert bracelet and necklace are not usable outside of my home and I know some companies provide a life alert that can be used anywhere.

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Dottie

May 22nd, 2019 Greenwood, SC DETAILS arrow_drop_down
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The customer support is always there. The battery seems to not last very long.

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Anonymous

May 22nd, 2019 Mesa, AZ DETAILS arrow_drop_down
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They are always helpful. They always respond and they always make sure that everything I needed was addressed. I like the fact that I can find out when my mom is injured or needs assistance. I test it once a month and it sends the alerts that we've requested. It identifies it as a test so that we know that we don't have to respond to it. My mom complains that the device is too heavy to wear.

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Janice

May 22nd, 2019 Boca Raton, FL DETAILS arrow_drop_down
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They've always been there any time I've just tested it. One time when I did not test it, I actually fell and they answered right away. The police were there so fast, I can't believe it. I like the idea that they can hear me in every room. I've tested it many many times and there has always been a fast response. When I fell one time, they were on the line right away and the police were there very quickly.

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Colleen

May 22nd, 2019 Butner, NC DETAILS arrow_drop_down
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The charger I got was defective and I didn't realize it for a while and then it stopped and I called and they sent me a new charger and it works beautifully. It's very large. I would like one that has more precision, a little smaller. In the beginning, the directions were to call the company. I kept pushing the buttons and I guess it's a radio thing where you have to push on it and hold it and I didn't know that and the ambulance came to my house. It was really embarrassing but they didn't mind and I got ahold of the person from LifeStation. Maybe tell people when they do want to call an emergency that they just push the button down and keep it down when you want to talk.

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Kathy

May 22nd, 2019 Beaumont, CA DETAILS arrow_drop_down
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LifeStation is very responsive. I think the device is a little bit large and heavy. Each time I tested it it worked fine and the response is very quick.

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John

May 22nd, 2019 Carson, CA DETAILS arrow_drop_down
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They are very responsive. I did activate it by mistake and the customer service people were really responsive.

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Reply from LifeStation

May 23, 2019

Thank you for taking the time to write a review John! Many people press the button by mistake, but our monitoring specialist are well trained and handle very activation as professionally as they can.

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Harry

May 22nd, 2019 Crofton, MD DETAILS arrow_drop_down
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The battery went dead and I called them and they were delightful in sending me a new one. I tested it one time to make sure and it was fine.

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Chalmer

May 22nd, 2019 Lewistown, IL DETAILS arrow_drop_down
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I like the device pretty well. It's easy to use. We've had three or four times we've had to use it and it works really good. We got the people to come over and help us really fast.

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Richard

May 22nd, 2019 Crystal River, FL DETAILS arrow_drop_down
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Anytime anything happens, they're always there for me. I really like it because I can carry it with me all the time. The only thing I don't like is if I'm out somewhere then I have to take it off because it won't work.

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Anonymous

May 22nd, 2019 Pinson, AL DETAILS arrow_drop_down
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I like everything about the device. It's well worth the money.

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Joan

May 22nd, 2019 Ambridge, PA DETAILS arrow_drop_down
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Every couple of months I like to check it and they answer very promptly. I'm satisfied with it. The only problem I had is when the power went out. When the power goes out, the device goes out too.

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Djara

May 22nd, 2019 DETAILS arrow_drop_down
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I tested it and it was fine. I'm fully satisfied with the device.

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Vicki

May 22nd, 2019 Morganton, NC DETAILS arrow_drop_down
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They always answer and I can count on them for answering the emergency button. All my father has to do is press his wrist button and I get an automatic text that something is wrong. Every time I tested it, it works fine, every time. Even it it's accidental, they come on and they're still friendly and they understand.

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Sharon

May 22nd, 2019 Syracuse, NY DETAILS arrow_drop_down
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Sometimes it goes off accidentally and I end up with these flashing red lights in my driveway. It's gone off accidentally four times.

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Sharyn

May 22nd, 2019 Claremont, CA DETAILS arrow_drop_down
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I think they could do a better job at making connections to existing customers just to verify that the system is operational. That's always the big concern. The device is convenient to use and have. We tested it once and got a positive response so I'm assuming that would be the case in case of emergency.

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Stevie

May 22nd, 2019 Glen Ellyn, IL DETAILS arrow_drop_down
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They are on the ball when I call to check the box. They also came on one time when I accidentally pressed the button which was around my neck and they're very prompt up to the minute. I tested it every month when I'm supposed to and they're always right there, ready to take care of it and it's always worked.

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Douglas

May 22nd, 2019 Weatherford, TX DETAILS arrow_drop_down
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They answer every time and are very very courteous and seem genuinely concerned in instances of emergencies. It goes off easily when it's accidentally pushed. We test it several times through the month just to make sure it works right and we haven't had any problems.

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David

May 22nd, 2019 Elberfeld, IN DETAILS arrow_drop_down
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We've had all the help we ever needed. If we had a question that had to be answered, they answered it to our satisfaction. When we originally got it, I assumed that my mother would be able to talk to the LifeStation person through her pendant and we found out that she could not and that she had to speak through the base part of it.

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Edna

May 22nd, 2019 Bainbridge, GA DETAILS arrow_drop_down
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The necklace part is a little bit long therefore when you're washing dishes it triggers it. I think they could just maybe shorten the necklace part of it so it doesn't hang as low. They're really good. Their response is really quick. My mother pressed it in error and they contacted all of us and we are aware of it even if it's on accident and we like that. That insures us that she's using the device instead of just sitting it on the desk.

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Anonymous

May 22nd, 2019 Flushing, MI DETAILS arrow_drop_down
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Whenever there's been an incident, there has been an emergency warning. I'm very pleased with it, there's nothing I dislike about it. Every time I've dealt with them, they're very nice. They are a good company.

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Shirley

May 22nd, 2019 Goochland, VA DETAILS arrow_drop_down
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They are very prompt. I've never had to use it but I've accidentally set it off several times and they answered immediately.

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Joseph

May 22nd, 2019 Chandler, AZ DETAILS arrow_drop_down
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LifeStation called me back twice when I have fallen. It works.

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John

May 22nd, 2019 Sutton, WV DETAILS arrow_drop_down
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I like it really well because it saved my life. Two o'clock in the morning I couldn't breathe and I pressed the button and I had people right away.

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Eilleen

May 22nd, 2019 DETAILS arrow_drop_down
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They're always helpful and solve my problem. The other day it went off by accident and they called right away.

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Donald W

May 22nd, 2019 Arvada, CO DETAILS arrow_drop_down
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LifeStation generally takes care of everything. My problem is that sometimes I have erroneous calls when they've said that machine or button went off and I didn't touch it. I like the way it works but I don't like getting erroneous notifications when I didn't push the button. I test it every once in a while and it works fine.

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Reply from LifeStation

May 23, 2019

Thanks for the review Donald! I will take a look at your account to see what exactly is going on with these erroneous calls and the console activating on its own.

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Lavina HOOGEVEEN

May 14th, 2019 Grandville, MI

I do NOT want to here EMERGENCY repeated and repeated too loudly. and every month when I check in. NO THANKS

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Reply from LifeStation

May 15, 2019

Thank you for your review Lavina. When we send our devices to users, we make sure that they will be able to hear the device no matter where they are or what their condition is. Many of our users are hard of hearing, so a loud device is the only way that we would be able to properly communicate with them when they are in an emergency situation. Being able to communicate with our users is one of the most important aspects of our service, and for this reason a louder device ensures that we will able to maintain that conversation no matter what situation our users find themselves in. I will pass your feedback along to the development team.

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Shirley Hibler

May 14th, 2019 Houston, TX

Not a good experience with salesman. Too long for this space. Three different prices and would not let me hang up until I gave him my credit card number. Smelled of desperation.

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Reply from LifeStation

May 28, 2019

Hello Shirley I am trying to find more information on your account so I could determine who you spoke on the phone with, but i would need you to provide some extra details for me. Could you give me the number that used when you called, your current account number, or the full name of the user of the device? Thank You

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Marika Flynn

May 14th, 2019 Thompson, MO

Good. But am uncertain if device has been activated. No actual confirmation if it is working properly.

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Reply from LifeStation

May 16, 2019

Thank you Marika for your feedback. We tried reaching out yesterday in order to discuss your device functionality but were unable to reach you or leave a message. We would love to have the opportunity to address your concerns here so please call our 24/7 care specialists at 800-998-2400 at your earliest convenience.

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Faye Manning

May 13th, 2019 DETAILS arrow_drop_down
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They have responded to my Mom very fast and were very promped in calling back to make sure she was alright

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Reply from LifeStation

May 15, 2019

Thank you for taking the time to write a review Faye!

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Beatrice bell

May 13th, 2019 DETAILS arrow_drop_down
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i have had very good support with Lfe station plus very cost effective

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Reply from LifeStation

May 15, 2019

Thank you for taking the time to write a review Beatrice!

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Frances Tessa

May 7th, 2019 DETAILS arrow_drop_down
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Phone is answered immediately when I've called. Your people are very polite. I wanted my box hooked up to my cel phone and woman who answered knew exactly how to do it. I accidently pressed the button on the necklace (at three in the morning) and was treated very politly and person who answered made sure I was really alright.

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Reply from LifeStation

May 08, 2019

Thanks for the review Frances! Our monitoring specialists know that people can accidentally activate the device, and because of this they make sure to treat each activation as professionally as possible to make sure each user feels comfortable continuing to use their system.

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Mrs. Miran Macias Johnson

May 7th, 2019 DETAILS arrow_drop_down
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Our mom survived longer because of your fast response. My siblings and I are so grateful. Mother did pass away later but we were able to have time with her because of you quick help Thank you from our hearts.

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Reply from LifeStation

May 08, 2019

I am so sorry to hear about your loss Miran. I am glad that we were able to help provide you and your family some peace of mind while you spent time with your mother. Thank you for choosing LifeStation, and thank you for taking the time to write a review.

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walter Palasieski

May 7th, 2019 DETAILS arrow_drop_down
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if you cancel they dont work with and give you time to return outdated product charging outrageous fees to tour checking account or card.

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Reply from LifeStation

May 10, 2019

Thank you for your feedback Walter. We tried reaching out to you in order to discuss your concerns but were unable to reach you. If you would like to contact out 24/7 customer service line at 800-998-2400, we would love the opportunity to hear more from you about your situation.

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Laberta June Pruitt

May 7th, 2019 DETAILS arrow_drop_down
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I have had to use it 2 times and response was great!

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Reply from LifeStation

May 08, 2019

Thanks Laberta!

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June Colilla

May 7th, 2019 DETAILS arrow_drop_down
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wrist strap is awkward and uncomfortable

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Reply from LifeStation

May 08, 2019

Thank you for your feedback June! If you would to discuss switching to a pendant instead, please call our 24/7 customer service line at 800-998-2400. We would love to help find the right device for you.

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Pat Ligon

May 7th, 2019 DETAILS arrow_drop_down
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Reasonably priced, no hard sell, easy to install, prompt answer in an emergency

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Reply from LifeStation

May 08, 2019

Thank you for taking the time to write a review Pat!

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William Snow

May 2nd, 2019 Brewster, MA

Product, Premium Mobile, appears be as advertised. Time will tell how their support will be.

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Reply from LifeStation

May 02, 2019

Thank you for taking the time to write a review William. Please let us know how the device works for you!

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Lisa Johnson Mitchell

April 30th, 2019 DETAILS arrow_drop_down
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It seems that my mom's Life Station is always sending signals saying that it "didn't send out its daily alert" or something like this. We call in, have it fixed, but then it happens again.

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Linda

April 30th, 2019 DETAILS arrow_drop_down
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Easy to use. Reliable. Enjoyed the independence knowing things we we were concerned about were covered.

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Reply from LifeStation

Apr 30, 2019

Thank you Linda!

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Donna Ree for Raphalena Morelli

April 30th, 2019 DETAILS arrow_drop_down
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excellent service, reliable , gives me peace of mind knowing that my 95 year old mother can get help in a second.

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Reply from LifeStation

Apr 30, 2019

Thank you for taking the time to write a review Donna and Raphalena! Providing peace of mind is the one of the main reasons why the LifeStation device is loved by our users, and we are so glad that you and your family also feel peace of mind with our device.

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Debra

April 30th, 2019 DETAILS arrow_drop_down
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Never had any problems with only one or any products

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Reply from LifeStation

Apr 30, 2019

Thanks for the review Debra!

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Cathy Speris

April 30th, 2019 DETAILS arrow_drop_down
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Life station saved my moms life. if she fell i could count on their assistance. One issue I was charged $50.00 after I return the station after she passed. WHY?

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Reply from LifeStation

Apr 30, 2019

Thank you for taking the time to write a review Cathy. The reason for the charge is most likely because the device was not returned before a new monthly charge. When the device is outside of the building, whether it is being used or not, we are required to monitor it and with that comes a cost. If you would like to discuss this with customer service please call our 24/7 number at 800-998-2400 to see if we can help resolve this issue.

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Bobby Hutchinson

April 30th, 2019 DETAILS arrow_drop_down
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NEVER HAD A ISSUE ARE CONCERN, GOT A QUICK RESPONSE AND HELP WHEN NEEDED.

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Reply from LifeStation

Apr 30, 2019

Thanks Bobby!

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Vincent P Morris

April 30th, 2019 DETAILS arrow_drop_down
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good customer service Always on time with alert calls.Excellent product.

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Reply from LifeStation

Apr 30, 2019

Thanks for the review Vincent!

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Vera

April 30th, 2019 DETAILS arrow_drop_down
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Reliable. Fast response time. Peace of mind. Price is Right for service provided.

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Reply from LifeStation

Apr 30, 2019

Thank you for taking the time to write a review Vera! We are so glad that having LifeStation can provide peace of mind for you and your family.