Since 1977, LifeStation has been offering medical alert devices and medical monitoring services designed by medical alert industry veterans to help seniors live independently. LifeStation makes getting emergency assistance easier for seniors who want to live in the comfort of their own home at an affordable cost. LifeStation looks after the health and well-being of older adults, giving them, as well as their family members, peace of mind knowing they will be protected with LifeStation's emergency services and medical monitoring.

Additional highlights of the company include low monthly monitoring fees ($19.95–34.95), no equipment fees, no activation fees, no contract length, and a lifetime warranty on LifeStation equipment. The medical alert company has high ratings and exceptional service, which is evidenced by a number of positive Life Station reviews below.

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The Good

  • Low Price and No Long-Term Contracts
  • Multiple Plan Options
  • System and Warranty
  • Fastest Response time in the Industry
  • Complimentary Alert Messaging
  • 30-Day Money-Back Guarantee
  • Five-Day Battery for Mobile System
  • Waterproof Alert Button
  • "Find My Loved One" Feature
  • Free Spousal Alert Monitoring
  • LifeStation Reviews
  • 1,000-Foot Range from Base Station

Low Price and No Long-Term Contracts

LifeStation has lower prices on medical alert systems than most other leading competitor medical alert companies. On top of that, there are no long-term contracts that rope customers into service for a specified period of time. With LifeStation, customers can cancel at any time without having to pay a cancellation fee. Both of these points make LifeStation a very wise financial choice.

Multiple Plan Options

LifeStation offers a variety of plans to ensure there is a choice that fits every consumer, regardless of their specific lifestyle. Whether you are regularly on the go or typically remain at your home, LifeStation has a plan to fit everyone's needs. You can also choose between monthly, quarterly, or annual billing services. Plan details for LifeStation's three main packages are below:

In-Home Landline: $19.95 per Month

This package is best for customers who most often remain at home but still want to remain independent and safe in the case of an emergency. 

  • Shower-safe buttons wearable as a pendant or on the wrist
  • Sensitive whole-house 2-way speakerphone
  • Optional fall detection pendant available
  • Plug compatible with landline phone jack or modem - optional Cellular System available

In-Home Cellular: $26.95 per Month

This plan is best for consumers looking for protection in their home and around their yard, as this plan has a larger range from the base station to ensure protection in the yard as well as in your home. 

  • 2-Way voice pendant
  • Shower-safe pendant up to 600-foot range (2 football fields)
  • Easy setup - connect to phone line and power within minutes
  • No activation or setup fees 

Mobile with GPS: $34.95 per Month

This package is best for consumers looking to be more active with their medical alert system and who plan to leave their home quite often. This medical alert device is made specifically for on-the-go.

  • Reliable AT&T cellular and GPS location services
  • Optional automatic fall detection and Bedtime Buddy alert device available
  • Shower-safe pendant goes where you go
  • No activation or setup fees

System and Warranty

LifeStation's medical alert systems are covered under a lifetime warranty. Their in-home system consists of a pendant or wristband with an emergency alert device button and a base station that is connected to their monitoring station. The base unit and emergency button work within 1,000 feet of each other. When you press the button, a Care Specialist is notified that you are having an emergency.

The base station features an enhanced speaker and voice capabilities that gives users two-way communication with a Care Specialist even if they have fallen down. For those without a traditional landline, LifeStation offers products for alternative phone service and mobile devices for seniors with active lifestyles. Read LifeStation reviews below to read about customers' experiences with different types of LifeStation alert systems.

Fastest Response Time in the Industry

LifeStation's monitoring station exceeds both national and industry standards for training and response time. It is a UL-listed and 5 Diamond Certified medical monitoring center with a strict training protocol for its personnel, starting with six weeks of formal classroom training and mandatory exams at the end of every module.

Once this training for the response center personnel is successfully completed, there is field training guided by TMA certified instructors. All new personnel receives weekly performance reviews for three months. This ensures a high standard of customer service and a quick response time.

The average LifeStation response time is 20 seconds. The company encourages its customers to do a monthly system test so they can see how quickly LifeStation responds to alerts. LifeStation systems also have check-in capabilities that allow the company to check your system each week to ensure it is communicating with the monitoring center. 

Complimentary Alert Messaging

A LifeStation medical alert device also offers caregivers the option for an alert messaging service that sends automatic email notifications in the event their loved one has an emergency. It also performs a silent weekly test of the loved one's system and notifies them if the system has any issues.

30-Day Money-Back Guarantee

LifeStation features a 30-day money-back guarantee for any customer on any payment plan. This includes customers that still pay month-to-month. This can give customers peace of mind that they can test out LifeStation and get their money back if the medical alert service doesn't work for them. LifeStation is essentially risk-free, and anyone can try the service without committing to any fees or contracts.

Five-Day Battery for Mobile System

LifeStation's mobile medical alert system has an impressive battery life of up to five days, which is an upgrade from the previous 36 hours. This is considered impressively long, especially compared to other medical alert companies. Having a lengthy alarm battery life ensures the medical alert owner does not have to worry about charging the system every day and has the ability to go days without having to worry about doing so. LifeStation also replaces medical alert batteries for free so customers do not have to worry that this cost would be out of their pocket. 

In the case of a power outage, LifeStation's system also has a backup battery that lasts for up to 32 hours. When your power turns back on, the battery will begin to self-charge. 

Waterproof Alert Button

All of LifeStation's medical alert buttons are waterproof. This means you don't have to worry about taking off the alert device when showering, taking a bath, or during other activities that involve water. This is especially convenient since wet areas are the most fall-prone areas, so it is a major plus that you'll still have protection in these instances. 

"Find My Loved One" Feature

For a limited time, LifeStation has created a "Find My Loved One" feature to go with all mobile GPS device packages. This feature allows anyone on the emergency contact list of the medical alert owner to text "Find + [medical alert owner's name]." The contact will then receive a text message with a link to the address of the loved one's location on a map.

Whether it's used as an extra safety precaution or a way to find a medical alert device if lost, this feature adds additional peace of mind and added security for medical alert owners and their loved ones. With a simple text, they can check up on their loved ones and their whereabouts at any time. 

Free Spousal Alert Monitoring

If you have a spouse or another person in your home who also wants medical alert monitoring, LifeStation will provide the monitoring services completely free. The only cost the second medical alert user is responsible for is an extra help button, which is $3.99 per month. 

LifeStation Reviews

LifeStation consumer reviews are overwhelmingly positive, highlighting exceptional LifeStation customer service, affordable pricing, quick response times, and quality equipment. LifeStation complaints are minimal, demonstrating a positive customer experience and awarding LifeStation a high star rating. Knowing LifeStation has reliable service and highly trained professionals can give consumers peace of mind that their loved one using the medical alert device will be taken care of.

1,000-Foot Range from Base Station

LifeStation has a 1,000-foot range from the base station for its medical alert devices. Many medical alert providers have lower ranges closer to 600 ft. A larger range gives consumers more flexibility in how far they can travel from the medical alert device base station and ensures more protection in the case of a fall or another emergency. 

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The Bad

  • Additional Fees

Additional Fees

One way LifeStation's alert service falls short of its competitors, who offer spouse coverage at no additional charge, is by charging an additional fee of $3.99 per month for every extra alert button. Also at an extra cost is a LockBox, a bathroom and hallway alert button, and automatic fall detection, which some companies offer for free or include in the subscription fee. However, the fee is minimal and won't raise your monthly payment by a significant amount. Check out LifeStaton reviews below to see if this has proved to be a problem to past customers. 

The Bottom Line

LifeStation offers both standard benefits as well as modern technological features like mobile GPS tracking technology and audible notifications, letting users know the battery needs to be recharged. LifeStation's pricing is on par with the lower to middle range of industry standards with a price-lock guarantee of one monthly rate and a 30-day money-back guarantee.

LifeStation's greatest strength lies in the industry certifications it holds, such as UL approval and TMA certified instructors to provide peace of mind. The major selling points are LifeStation's state of the art monitoring center, the automatic alerts for caregivers, and LifeStation Fall Detection. The medical alert service is known for its quality medical alert systems with high-end equipment, exceptional customer service, and affordable pricing, including a low-priced monthly fee, no activation fee, no equipment fee, and no contract length.

If you're interested in learning more about the medical alert provider, read LifeStation reviews below to see what current and past customers have to say about the company, its customer service, its equipment, and more. 

We'll Introduce You!

Call our recommended rep over at LifeStation below.

1-(866) 719-4597

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User Reviews

Star Rating

4.5
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2,393 Reviews

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John
May 22nd, 2019 Sutton, WV DETAILS
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I like it really well because it saved my life. Two o'clock in the morning I couldn't breathe and I pressed the button and I had people right away.

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Eilleen
May 22nd, 2019 DETAILS
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They're always helpful and solve my problem. The other day it went off by accident and they called right away.

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Donald W
May 22nd, 2019 Arvada, CO DETAILS
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LifeStation generally takes care of everything. My problem is that sometimes I have erroneous calls when they've said that machine or button went off and I didn't touch it. I like the way it works but I don't like getting erroneous notifications when I didn't push the button. I test it every once in a while and it works fine.

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Reply from LifeStation

May 23, 2019

Thanks for the review Donald! I will take a look at your account to see what exactly is going on with these erroneous calls and the console activating on its own.

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Lavina HOOGEVEEN
May 14th, 2019 Grandville, MI

I do NOT want to here EMERGENCY repeated and repeated too loudly. and every month when I check in. NO THANKS

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Reply from LifeStation

May 15, 2019

Thank you for your review Lavina. When we send our devices to users, we make sure that they will be able to hear the device no matter where they are or what their condition is. Many of our users are hard of hearing, so a loud device is the only way that we would be able to properly communicate with them when they are in an emergency situation. Being able to communicate with our users is one of the most important aspects of our service, and for this reason a louder device ensures that we will able to maintain that conversation no matter what situation our users find themselves in. I will pass your feedback along to the development team.

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Shirley Hibler
May 14th, 2019 Houston, TX

Not a good experience with salesman. Too long for this space. Three different prices and would not let me hang up until I gave him my credit card number. Smelled of desperation.

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Reply from LifeStation

May 28, 2019

Hello Shirley I am trying to find more information on your account so I could determine who you spoke on the phone with, but i would need you to provide some extra details for me. Could you give me the number that used when you called, your current account number, or the full name of the user of the device? Thank You

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Marika Flynn
May 14th, 2019 Thompson, MO

Good. But am uncertain if device has been activated. No actual confirmation if it is working properly.

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Reply from LifeStation

May 16, 2019

Thank you Marika for your feedback. We tried reaching out yesterday in order to discuss your device functionality but were unable to reach you or leave a message. We would love to have the opportunity to address your concerns here so please call our 24/7 care specialists at 800-998-2400 at your earliest convenience.

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Faye Manning
May 13th, 2019 DETAILS
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They have responded to my Mom very fast and were very promped in calling back to make sure she was alright

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Reply from LifeStation

May 15, 2019

Thank you for taking the time to write a review Faye!

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Beatrice bell
May 13th, 2019 DETAILS
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i have had very good support with Lfe station plus very cost effective

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Reply from LifeStation

May 15, 2019

Thank you for taking the time to write a review Beatrice!

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Frances Tessa
May 7th, 2019 DETAILS
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Phone is answered immediately when I've called. Your people are very polite. I wanted my box hooked up to my cel phone and woman who answered knew exactly how to do it. I accidently pressed the button on the necklace (at three in the morning) and was treated very politly and person who answered made sure I was really alright.

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Reply from LifeStation

May 08, 2019

Thanks for the review Frances! Our monitoring specialists know that people can accidentally activate the device, and because of this they make sure to treat each activation as professionally as possible to make sure each user feels comfortable continuing to use their system.

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Mrs. Miran Macias Johnson
May 7th, 2019 DETAILS
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Our mom survived longer because of your fast response. My siblings and I are so grateful. Mother did pass away later but we were able to have time with her because of you quick help Thank you from our hearts.

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Reply from LifeStation

May 08, 2019

I am so sorry to hear about your loss Miran. I am glad that we were able to help provide you and your family some peace of mind while you spent time with your mother. Thank you for choosing LifeStation, and thank you for taking the time to write a review.

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walter Palasieski
May 7th, 2019 DETAILS
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if you cancel they dont work with and give you time to return outdated product charging outrageous fees to tour checking account or card.

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Reply from LifeStation

May 10, 2019

Thank you for your feedback Walter. We tried reaching out to you in order to discuss your concerns but were unable to reach you. If you would like to contact out 24/7 customer service line at 800-998-2400, we would love the opportunity to hear more from you about your situation.

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Laberta June Pruitt
May 7th, 2019 DETAILS
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I have had to use it 2 times and response was great!

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Reply from LifeStation

May 08, 2019

Thanks Laberta!

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June Colilla
May 7th, 2019 DETAILS
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wrist strap is awkward and uncomfortable

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Reply from LifeStation

May 08, 2019

Thank you for your feedback June! If you would to discuss switching to a pendant instead, please call our 24/7 customer service line at 800-998-2400. We would love to help find the right device for you.

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Pat Ligon
May 7th, 2019 DETAILS
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Reasonably priced, no hard sell, easy to install, prompt answer in an emergency

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Reply from LifeStation

May 08, 2019

Thank you for taking the time to write a review Pat!

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William Snow
May 2nd, 2019 Brewster, MA

Product, Premium Mobile, appears be as advertised. Time will tell how their support will be.

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Reply from LifeStation

May 02, 2019

Thank you for taking the time to write a review William. Please let us know how the device works for you!

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Lisa Johnson Mitchell
April 30th, 2019 DETAILS
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It seems that my mom's Life Station is always sending signals saying that it "didn't send out its daily alert" or something like this. We call in, have it fixed, but then it happens again.

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Linda
April 30th, 2019 DETAILS
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Easy to use. Reliable. Enjoyed the independence knowing things we we were concerned about were covered.

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Reply from LifeStation

Apr 30, 2019

Thank you Linda!

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Donna Ree for Raphalena Morelli
April 30th, 2019 DETAILS
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excellent service, reliable , gives me peace of mind knowing that my 95 year old mother can get help in a second.

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Reply from LifeStation

Apr 30, 2019

Thank you for taking the time to write a review Donna and Raphalena! Providing peace of mind is the one of the main reasons why the LifeStation device is loved by our users, and we are so glad that you and your family also feel peace of mind with our device.

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Debra
April 30th, 2019 DETAILS
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Never had any problems with only one or any products

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Reply from LifeStation

Apr 30, 2019

Thanks for the review Debra!

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Cathy Speris
April 30th, 2019 DETAILS
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Life station saved my moms life. if she fell i could count on their assistance. One issue I was charged $50.00 after I return the station after she passed. WHY?

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Reply from LifeStation

Apr 30, 2019

Thank you for taking the time to write a review Cathy. The reason for the charge is most likely because the device was not returned before a new monthly charge. When the device is outside of the building, whether it is being used or not, we are required to monitor it and with that comes a cost. If you would like to discuss this with customer service please call our 24/7 number at 800-998-2400 to see if we can help resolve this issue.

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Bobby Hutchinson
April 30th, 2019 DETAILS
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NEVER HAD A ISSUE ARE CONCERN, GOT A QUICK RESPONSE AND HELP WHEN NEEDED.

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Reply from LifeStation

Apr 30, 2019

Thanks Bobby!

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Vincent P Morris
April 30th, 2019 DETAILS
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good customer service Always on time with alert calls.Excellent product.

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Reply from LifeStation

Apr 30, 2019

Thanks for the review Vincent!

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Vera
April 30th, 2019 DETAILS
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Reliable. Fast response time. Peace of mind. Price is Right for service provided.

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Reply from LifeStation

Apr 30, 2019

Thank you for taking the time to write a review Vera! We are so glad that having LifeStation can provide peace of mind for you and your family.

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sandra nidetz
April 30th, 2019 DETAILS
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sometimes when i test the machine it seems to take too long for an answer

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Reply from LifeStation

Apr 30, 2019

We appreciate your feedback Sandra! The safety of our users is our #1 priority and we are constantly working to ensure that you get the fastest response time possible.

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Connie Conner
April 23rd, 2019 Rocklin, CA

Very helpful Immediate response once I made my decision

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Reply from LifeStation

Apr 23, 2019

Thanks for the review Connie!

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Kathryn Huffman
April 23rd, 2019 Vista, CA

After 3 weeks, I still haven't received my LifeStation product. I am VERY disappointed that the customer service representative who signed me up said it would arrive in 3-5 days and it still isn't here 20 days later!

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Reply from LifeStation

Apr 25, 2019

Thank you for your feedback Kathryn. We tried reaching out to you on Tuesday to resolve this issue but we were unable to reach you. Please call our customer service line at 800-998-2400 so we can resolve this issue as efficiently as we can.

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Betty Luther
April 22nd, 2019 DETAILS
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The time I needed help they were very fast.

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Reply from LifeStation

Apr 23, 2019

Thank you for taking the time to write a review Betty! I am glad that we were able to provide the help that you needed.

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Ednamay E. Taraba
April 22nd, 2019 DETAILS
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Can not wear it, way to heavy. No good for just sitting around home and sleeping, not what I expected and way to expensive

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Reply from LifeStation

Apr 25, 2019

Thank you for taking the time to write a review Ednamay. We tried reaching out to you on Tuesday to discuss returning to your original device, but we were unable to reach you. If you would like to discuss this situation further, please call our customer service line at 800-998-2400.

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David Sbaffi
April 22nd, 2019 DETAILS
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The service is great and the people I have talked to have been great.

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Reply from LifeStation

Apr 23, 2019

Thanks David!

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Paul
April 22nd, 2019 DETAILS
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The recent instructions to set-up the unit included a phone number that I was not able to make contact with.

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Reply from LifeStation

Apr 23, 2019

Thank you for your feedback Paul. I am sorry to hear that the number you received was unable to be called. If you still require assistance with the device please call our customer service line at 800-998-2400 and they should be able to help you with anything you need.

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Karen
April 22nd, 2019 DETAILS
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Good service and Always helpful. Best value for the money. Thank you. Keep up the good work.

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Reply from LifeStation

Apr 23, 2019

Thank you for taking the time to write a review Karen!

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Norman
April 22nd, 2019 DETAILS
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Long wait after calling before getting an answer

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Reply from LifeStation

Apr 23, 2019

We appreciate your feedback Norman. The safety of our customers is our #1 priority and we are always working to ensure that you get the fastest response time possible. If you have any more concerns please feel free to call our customer service line at 800-998-2400

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Helen
April 22nd, 2019 DETAILS
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It works! My mother in law has pushed the button several times over the years with no problems.

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Reply from LifeStation

Apr 23, 2019

Thanks Helen!

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Leonard Gust
April 22nd, 2019 DETAILS
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I've moved around a bit for a few years and also moved the system in complete confidence and without a problem.

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Reply from LifeStation

Apr 23, 2019

Thanks for the review Leonard!

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Mike Epple
April 22nd, 2019 DETAILS
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Great service. Very responsive. Friendly and caring when contact by parents.

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Reply from LifeStation

Apr 23, 2019

Thank you for taking the time to write a review Mike!

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prefer not to answer
April 22nd, 2019 DETAILS
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Staff is helpful when we call to check the unit

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Reply from LifeStation

Apr 23, 2019

Thank you for the review!

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Kressie
April 18th, 2019 Arcadia, FL DETAILS
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I have locked myself out of the house and they even let me get back in the house. Nobody was around to help me get in and I had to call in.

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Reply from LifeStation

Apr 18, 2019

Thanks for the review Kressie!

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Anonymous
April 18th, 2019 La Quinta, CA DETAILS
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The customer service has been pretty good over the years. I've had one bad experience. The phone call dropped and that was my big problem but I've got that straightened out and I call LifeStation first and tell them I'm going to test the system and it's been working fine.

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Anonymous
April 18th, 2019 Miami, FL DETAILS
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It would be nice if it was smaller and less obtrusive but other than that it works perfectly fine. My mother needed it because she fell down and she needed to use the device and they called me at the same time they called the rescue. Keep up the good work LifeStation

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Carol
April 18th, 2019 Boise, ID DETAILS
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They are always very helpful. If there is an issue, it gets resolved quickly. We used the device when there was a fall and it was very efficient.

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Gladys
April 18th, 2019 Tyler, TX DETAILS
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They helped me whenever I called. Every time I used the device, it worked beautifully. I've called them several times when I was caring for my mother and when I ran my test, they answered promptly.

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Emma
April 18th, 2019 Corona, CA DETAILS
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They always respond immediately and don't hesitate to call if I need help. They respond immediately. We usually test it once a month and there's no issue.

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Marilyn
April 18th, 2019 Melville, NY DETAILS
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My testing has always been a positive experience. The only negative comment I had is that unfortunately the device only allows you to use it within the area of your home and not when you outdoors.

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Reply from LifeStation

Apr 18, 2019

Thank you for taking the time to write a review Marilyn! If you are interested we do offer a Mobile GPS Device that keeps you protected not just in your home, but outdoors and anywhere you would like to go. If you would like to hear more about this device, please feel free to call our 24/7 customer service team at 800/998/2400 so they can help you determine if you would to switch to this new device.

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Bethtaver
April 15th, 2019 Gainesville, GA DETAILS
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They have always been very helpful and we've had a couple of times in need of their help and they've always been very good about it. Every time that we have needed assistance, it has always been a matter of seconds. The device is very convenient. Sometimes we test it and they're there doing their job.

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Anonymous
April 15th, 2019 DETAILS
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There has never been a problem with the system. I'm so used it it's like second nature. We just tested it and everything went through fine.

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Anonymous
April 15th, 2019 DETAILS
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They have always been available. I test it about every month to make sure it's active. One time it was used by mistake because I hit the device and my granddaughter had called me and told me that they had paramedics coming so I had to meet them at the door and tell him I was fine.

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Anonymous
April 15th, 2019 DETAILS
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Sometimes it doesn't seem like I'm getting through to them. I have been having a lot of trouble with my phone so that causes me to have trouble with my life alert device.

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Vivian K
April 15th, 2019 DETAILS
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Every time you call in you get the EMT's to come to the house. We like it because it's efficient every time. We needed it on a Saturday, at 7:30 in the evening, and also again at 3:30 in the morning.

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Joseph
April 15th, 2019 DETAILS
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They always answer me right away when I push the button. It's convenient. I have used it quite a few times to get the ambulance.

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Anonymous
April 15th, 2019 DETAILS
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It was just wonderful. People just came in and took her right to the hospital, it saved her life.