Name: LifeStation
Rating: 4.5

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Verified Customer

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Anonymous Portland, OR

My daughter in law got it some two years ago when I was moved to Portland. I was in my 80s then and they got me a condo to live on my own. Because of that, they decided I should have some kind of alert system in case I fell or something. Though, I don't know if I would've picked LifeStation if it had been up to me. One of the problems I have is with the lock that they give you so that the emergency people can come in. You see, there are two doors to get through if you want to get all the way into my condo. The lock thing is already installed for my own door, they did all that while I was gone, but if the emergency people want to get to my door they need to be let in to the condo area first. There's no lock for that. I called them and asked them what would happen if there was an emergency, and they said they would have to ring all the doorbells to be let in. That's no good though, all the people here are elderly and it wouldn't work on an emergency. I'll have to get another lock box for that, but I don't know if there's an extra charge or how that would go. On top of that I also think they take a while before they answer, though I'm not sure if that's how all the medical alert systems are. The necklace also bumps into things very easily and goes off, I don't like that.

4 years ago

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Pam Scholl Athens, OH

It's for my dad, and he typically wears it on his wrist. Whenever we've tested it, or if he accidentally sets it off, we always get a quick response and get taken care of. They answered all the questions we had and, when we needed an update, they gave me all the information that we needed. We've had no problems, and the device is easy enough for my dad to use, but not too sensitive as to have a lot of false triggers.

4 years ago

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Nancy Costin Philadelphia, PA

When we were buying it, the girl that answered us was very nice and explained everything. She made it really simple and easy to get on it. We test the device every once in a while, but we've had a couple of incidents when my mother fell and had to push the button. On those occasions, they get in touch with us right away so we can go over and help her out. They don't waste any time and I was very happy about that. The price is also good, they don't kill you over it.

4 years ago

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Martha Cooley Greensboro, NC

I needed it for my mother in law, and I liked everything they had to offer. She keeps the necklace around her neck all the time, except for when she's asleep that is. She has used it some two or three times, and it works beautifully. All she has to do is press the button. They have been quite efficient and fast in their reaction time. I'm impressed with the low cost, it has helped us greatly, especially because she is on a fixed budget. It has been better than what my grandmother used to have some years ago.

4 years ago

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Melinda Lampke Latonia, KY'

My father has used it several times. He has mobility issues and his legs have gone out under him. Recently he fell and had a stroke, so he used the service to get an ambulance to his apartment. The device is easy to operate, and my dad wears the neck type device all the time. He hasn't had any problems. Every call has been answered promptly, even when we do checks once a month. Even when we felt like we were bugging customer service, they were very nice and helpful. LifeStation is a very reputable company, and I can't say enough to thank them about his life alert system.

4 years ago

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Edward & Arelyn Rogus Canfield, OH

I needed some protection after all the illnesses that I had. I figured that having the one that you can wear all the time and that travels with you would be best. Especially if it was something that could reach out behind the house itself. While I haven't had an emergency where I need to use it, I take it with me anywhere so I can dial up 911 if I have to. It's my safety button and I trust it with my life.

4 years ago

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Stanley Harris Axtell, TX

I got it for my in-laws after researching online. The issue we have is that we can't get them to actually use it that much. We were able to get it set up and called them to see if we got a response, which we did. They seem to be very prompt and knowledgeable about what needs to be done. The device is sensitive enough to record and report all kinds of issues. It provides a bit of comfort in regards to the security and safety of the user.

4 years ago

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Mark Sears Milwaukee, WI

I just got it for my mom and fortunately she has not had to use it yet. Still, from our interactions with customer service through the purchasing process, everything seemed fine and they gave us the information we needed. The device seems to work as it was promoted. My mother's life is invaluable and because of that I appreciate the service, it's a good thing for elderly people and those with disabilities whose family members are not around to assist them.

4 years ago

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Lois Cragle Dallas, PA

After I fell and broke my ribs, my daughter said that I needed it so she got it for me. I have not had any emergency or reason to use it, but I have set it off a number of times. They were always very courteous and when I tell them I'm sorry and explain the situation they've been very nice about it. I have seen some of my neighbors and people that live in my senior housing area and know that they've used the service already and they always help them out. Customer service has always answered promptly and given me answers to any questions I might have. My only concern is that it's fine here in my apartment but it doesn't cover the area outside of it and a lot of accidents could happen then.

4 years ago

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Barbara Edwards Littleton, NC

We picked LifeStation because of the quality of its service and the price. It was the right thing for my elderly mother and it gave us peace of mind. We have never had an emergency when we needed to use it yet. I test it regularly though, and I always get a prompt response which makes us feel good. They are always quick, professional, and polite when responding. It's also very easy and simple for my mother to push the button and get help if she needs it.

4 years ago

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Barbara Boyce Tazewell, VA

We've had several emergencies and accidents, but the people are always very friendly and take care of everything. My dad is 90 years old and he wears his necklace all the time. The main machine is in the middle of the house, and we have an extra button that we put in the bathroom in case my he falls. He's pretty much covered wherever he goes and it makes us feel very safe. Even when the battery is running down, we get a message abut it. It works perfect.

4 years ago

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Linda Barber Tucson, AZ

Before I got the device, I had fallen down in our backyard and couldn't get up. My husband was in the house, and it took me a while to get his attention. After that we decided it would be best to get something like LifeStation. They were really nice when we called them to discuss their offers, the cost, and everything else, so we decided to go with them. We've tested it a few times, but we haven't had the need to use it for an emergency. Still, every time we do testing, they call us to make sure everything is ok. I know they are watching after us and check right away, I appreciate that. We feel more comfortable having it around.

4 years ago

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Dennis Street Bakersville, NC

We got it for my mother since she is in her 80s. She had fallen and laid in the driveway for a while until someone found her, that was when we decided she needed it. She hasn't had more accidents after that, but it's always there in case she needs it. I've called them about 4 times and I never had any problems, they answered everything and things went ok. It's great because I'm not there all the time, so she can rely on it to contact other relatives for help.

4 years ago

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Cindy Shelton Danville, VA

My mother has used it when she fell at her house. She pushed the button and the emergency crew was there immediately. They check up with you and make sure that everything is working fine. If you push the button and you need them, they're right there. The device is easy to use, the necklace is very convenient, and she can wear it just fine. It has made me feel comfortable with my parents being home alone. I know that they have access to help any time.

4 years ago

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Anonymous St. Louis, MO

My husband did a lot of research and LifeStation seemed to be the best for what we needed. It's pretty easy for my father in law to use it, and he keeps it with him. One time he got really ill and had to use the device to call us. They were able to send out an ambulance and my sister in law was called about it. It all went the way it was supposed to. They seem to be very coordinated and knew what they were doing.

4 years ago

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Philip Barnett Scottsdale, AZ

LifeStation saved my life once. I dislocated my hip in my bathroom, and both my cellphone and land line were out f reach. I couldn't move at all, it was really painful, so I pressed the thing on my wrist and they called me. Even though my television was on, I heard them calling and they were able to hear me too. If I hadn't had that thing, I would literally have died of starvation. I would've been on the bathroom floor for 4-5 days and no one would've been able to hear me. It's a lifesaver. The only problem I ever had with them was after I moved into a different apartment. I had to reset it and I tried to do it over the phone. I called them twice, both times taking 40 minutes without solving the issue. A computer expert came by and he fixed that in 10 seconds. Other than that, it has been a blessing.

4 years ago

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Beverly Fayetteville, WV

It's affordable. I've tested it every month and they haven't failed me. I have tried everything they gave me, the whole unit, the necklace and the bracelet. I have an aneurysm growing in my belly, and it's there in case this thing decided something that's not supposed to. The only thing is that it takes a little bit of time when they get there but as soon as they do, the first thing they do is call for you. I just feel safer and I'm pleased with it.

4 years ago

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Pat Calais, ME'

My daughter did all the checking through the insurance and we found that they have the best recommendation. Their representatives are very courteous and professional, the best ones around. I feel very safe and comfortable with it, I put it on in the morning after my shower and then go all day into the evening, I go shopping, I go to the church and I go to work with it, it's fantastic.

4 years ago

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Marta Chicago, IL

I came across an advertisement, and I like that you could get the equipment for free, just pay a monthly fee and that I could cancel at anytime. One day I fell and I couldn't get up nor get to the door, Life Station spoke to me through the machine and asked me if I was in trouble, I said yes, and they were here within 10 minutes. Their customer support has been fantastic, they've been kind and very respectful. Me and my children are very happy to have it.

4 years ago

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Eldest-son Wildwood, NJ

Monthly testing by Mom builds confidence in use. One mistaken, unrealized press of button while placing around her neck, combined with not placing her hearing aids beforehand, resulted in immediate process initiation, including me as third contact. By the time I was called, the response was at Mom's door. Mother was embarrassed, but totally realized how expeditiously she will be cared for, should her actual emergency call for help, be needed.

4 years ago

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Trini San Francisco, CA

Most of the time, the devices are on the charger, but when I shower or go out, I wear it and feel very secure with it. I've hit it by accident, and they're very prompt at calling me to see if I'm alright, so I really like that feature. Plus, the GPS is great because I go out of state frequently. I only spoke to somebody when I received the device, and they were all very good at explaining the devices to me, so I feel very good about it. Their attitude and responses make me feel very safe.

4 years ago

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Linda Mesa, AZ

All of their people are very polite, and seem to be caring for me. They always made sure if I was alright when the alarm went off, or even if I just tested the device. Unfortunately, I'm out of work right now, so I had to cut a few corners and get rid of the system, but it wasn't working well anyway. The GPS device would go off when it was sitting still on the table, so something from the software was wrong. I returned the system back to LifeStation, but I will probably go back to them soon; it's a very convenient service, and I like the GPS feature.

4 years ago

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Anonymous Frankfort, IL

Everything about LifeStation has been very good so far. I like the fact that they can contact multiple people if something happens to my mom, the person that wears it. We got the device in a timely manner, and It was sent over to my house, and I drove over to my mother's place to take care of the installation for her. The company we had before was just not good, but the Life Station's customer service has been nothing but top shelf stuff. It's been fantastic!

4 years ago

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Michael Hiefner Plano, TX

Easy setup, good area coverage & quick Find response. My Parents live in a rural area and LifeStation works wonderfully.

4 months ago

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5

From what I've experiences, it's quick to answer and I like that it works though I dislike the size. I am always setting it off because I can't wear it around my neck because it is too heavy, so I keep it in my back pocket. It also is a bit expensive.

2 years ago

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5 Texarkana, AR

They were there when we needed them and have reasonable prices and I think that is important. Other companies have approached use and they are much higher and this is more in our budget when I appreciate. When we call, they always answer and have guidance. We have no problems with the device.

2 years ago

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5

They've been very courteous and responsive to any questions or needs. I like that they respond quickly and promptly. The fall detection does work 100 percent of the time but when they call it comes up as a toll free number and that is the only negative thing.

2 years ago

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5

It's been great. The quality is excellent. When I had a fire at my house, they were able to help me tremendously. I don't like having to charge it, even in the middle of night and it is a little bit expensive but I think my life is worth it. They are very trustworthy and I feel safe and secure.

2 years ago

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5

I've had several times when I've either fallen or accidentally pushed my button and they contacted me to find out if I was okay or needed help. It's very easy to use and is working great. I think it is very reasonably priced and I do recommend them.

2 years ago

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5 Sewickley, PA

When I tested it I got, I've got a quick response I had to tell them that it was a false. Customer support was good because they were knowledgeable and I was able to get a hold of them very quickly without going through voice automation and being left with a busy signal. I think the quality of the device is very good.

2 years ago

Reply from LifeStation

Thank you for the review Francine!

Feb. 26th, 2020

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Debra Pensacola, FL

I've had to use it several times. That's how I've gotten EMS to the house for my father. They are pretty efficient when we call and when we need help. Lately it hasn't been quite as efficient as it was when we first started with it but they are pretty good. I like the fact that we can get some help immediately if my dad gets in trouble and he can get some help and I like the fact that there's more than one person that can be contacted if he sets of the alarm.

2 years ago

Reply from LifeStation

Thank you for the review Debra! If you ever feel that the unit/service is not working as effectively as it could, please give us a call so we can try to make any fixes to improve the quality of your service.

Feb. 26th, 2020

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Shirley New York, NY

LifeStation has responded as promised immediately. I accidentally fell in my house, I actually fell on the device, and they came immediately and responded although I was really okay. I would like to be able to have one outside of the house.

2 years ago

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Susan

They've been always been able to help with what we need. They've been very helpful. Sometimes the device goes off by accident. There has been times when my mom's been in trouble that instead of using the phone to call them, it was quite helpful for an an emergency somewhere in between.

2 years ago

Reply from LifeStation

Thank you for the review Susan!

Oct. 23rd, 2019

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Ellen Adair

Life Station helped my sisters and brother have peace of mind for my 90 year old father living alone. THEY answered the phone quickly and stayed on the line talking with him three times when he fell until one of us could get to him. HE always talked about "how nice they were" and it made him feel safer too.

2 years ago

Reply from LifeStation

Thank you for taking the time to write a review Ellen!

Oct. 14th, 2019

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Kim

Any time I have to call for any reason, the people have been nothing but kind and helpful. If I don't understand something, they explain it to me again. Just glad I have the device for my mom, more peace of mind knowing she will have help if I'm not available.

2 years ago

Reply from LifeStation

Thank you for taking the time to write a review Kim!

Oct. 14th, 2019

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Ruth Gosche

Super customer service. When our mom's lifestation button goes off, they are immediately responding to her. Just last Sunday, I gave LifeStation info to an 80 year old man in Findlay, Ohio. He is going to be contacting you.

2 years ago

Reply from LifeStation

Thank you for taking the time to write a review Ruth!

Oct. 14th, 2019

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Shirley Gainesville, GA

I would recommend it. We used when I fell down and broke my ankle and the firemen came after me and brought me to the hospital. I don't like having it around my neck but it works very well. they always come through and make sure everything is alright.

3 years ago

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Maris Clearwater, FL

Already recommended it to several people. Very satisfied with it and I have had it for almost a year now. I like the fact that I don't notice it on my wrist and I wear it on my wrist all the time. Any contact I have with them has always been very positive and everybody is helpful and polite. They are very understanding about accidents.

3 years ago

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Judy Carthage, MO

If you need LifeStation, they will be at your door in less than ten minutes and that is wonderful. It is very easy to use and I have had no problems with it. Everybody is helpful and if you forget to check your machine once a month, they are nice and call and remind you.

3 years ago

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Gerald Fredericktown, MO

Always prompt and work with me. There have been a couple of false alarms due to my father accidentally pressing the button and it has always been a pleasant experience. I wish it had more range so it could work elsewhere but we're on cellular so we're limited.

3 years ago

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Carolyn Milford, PA

There are other companies that are cheaper, I think, but I feel safe with it and I love the fact that it has GPS. Anytime I have set off the alarm, whether it is was a false alarm or not, they respond quickly and are very understanding. The thing I don't like about it is the piece around your neck is a bit too big and heavy.

3 years ago

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Leona Krum, TX

I like the fact that it is very portable but I don't like the fact that in the short time, I have had three units malfunction. However, customer service has replaced them each time. One time they couldn't hear me so they accidentally called the emergency people before they called my cell to confirm. I think it is a good idea and could be a good product, it just need a but of improvement.

3 years ago

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Melvin Chino, CA

They're there for me every time I need them. I've tested it several times and I accidentally set it off sometimes when I'm working and lifting something. They always answer within thirty seconds and ask me I'm alright. I always ask them to tell me my location and they're always spot on.

3 years ago

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B. Elaine Dover, PA

I've only had to use it a couple of times and it wasn't anything really big but the response was there. The knowledge is there. I had it in my pocket and it must has pushed the button accidentally somehow and the person on the other end was talking to me and I had to find it. It was just by mistake but it was prompt service.

3 years ago

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Edna Fresno, CA

They even showed up when there was an accident when my alarm accidentally went off so I'm really pleased with them. Once I accidentally leaned against it and I was outside and didn't hear my machine go off in the house and the paramedic showed up.

3 years ago

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Joe Russellville, TN

We used it a couple of times and it worked really well. Someone was here in a matter of minutes. Any time I had a problem with the machine, I called them and they walked me through and sent a rep out and we got it all set up again. We used the device twice and the emergency squad was at the house within six minutes or so. It was really good.

3 years ago

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Debra Gillette Downey, CA

The customer service always quick to call back and alerts me if I'm not there and text me. I wish it had a flashing light because my parents are hard of hearing and my mom fell once and had to press the button and my dad didn't know because he couldn't hear it. We try to regularly test it and everybody is very nice.

3 years ago

Reply from LifeStation

Thank you for taking the time to write a review Debra! I will pass this feedback on to the relevant parties to see if we can work on something to ensure that even those that are hard of hearing will be aware that the device had been activated.

May. 24th, 2019

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Earnestine

I check it every month and let them know everything is working properly. They are very cordial and supportive. They're very alert, very attentive. The device is properly answered. I accidentally hit it one time and right away I got service which is a plus with me.

3 years ago

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Linda

It takes them too long for them to answer if you're having a heart attack. I like the convience of having it and knowing I'm safe. I think it's wonderful for people who don't have somebody that can come and help during the day such as myself.

3 years ago

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Louanne Marble Falls, TX

LifeStation is an excellent company. They always respond to my button being pushed and I'm very pleased with their service. My medical alert bracelet and necklace are not usable outside of my home and I know some companies provide a life alert that can be used anywhere.

3 years ago