- LifeStation
LifeStation
check_circle VerifiedSince 1977, LifeStation has been offering medical alert devices and medical monitoring services designed by medical alert industry veterans to help seniors live independently. LifeStation makes getting emergency assistance easier for seniors who want to live in the comfort of their own home at an affordable cost. LifeStation looks after the health and well-being of older adults, giving them, as well as their family members, peace of mind knowing they will be protected with LifeStation's emergency services and medical monitoring.
Additional highlights of the company include low monthly monitoring fees ($19.95–34.95), no equipment fees, no activation fees, no contract length, and a lifetime warranty on LifeStation equipment. The medical alert company has high ratings and exceptional service, which is evidenced by a number of positive Life Station reviews below.
The Good
- Low Price and No Long-Term Contracts
- Multiple Plan Options
- System and Warranty
- Fastest Response time in the Industry
- Complimentary Alert Messaging
- 30-Day Money-Back Guarantee
- Five-Day Battery for Mobile System
- Waterproof Alert Button
- "Find My Loved One" Feature
- Free Spousal Alert Monitoring
- LifeStation Reviews
- 1,000-Foot Range from Base Station
Low Price and No Long-Term Contracts
LifeStation has lower prices on medical alert systems than most other leading competitor medical alert companies. On top of that, there are no long-term contracts that rope customers into service for a specified period of time. With LifeStation, customers can cancel at any time without having to pay a cancellation fee. Both of these points make LifeStation a very wise financial choice.
Multiple Plan Options
LifeStation offers a variety of plans to ensure there is a choice that fits every consumer, regardless of their specific lifestyle. Whether you are regularly on the go or typically remain at your home, LifeStation has a plan to fit everyone's needs. You can also choose between monthly, quarterly, or annual billing services. Plan details for LifeStation's three main packages are below:
In-Home Landline — $19.95 per Month
This package is best for customers who most often remain at home but still want to remain independent and safe in the case of an emergency.
- Shower-safe buttons wearable as a pendant or on the wrist
- Sensitive whole-house 2-way speakerphone
- Optional fall detection pendant available
- Plug compatible with landline phone jack or modem - optional Cellular System available
In-Home Cellular — $26.95 per Month
This plan is best for consumers looking for protection in their home and around their yard, as this plan has a larger range from the base station to ensure protection in the yard as well as in your home.
- 2-Way voice pendant
- Shower-safe pendant up to 600-foot range (2 football fields)
- Easy setup - connect to phone line and power within minutes
- No activation or setup fees
Mobile LTE — $34.95 per Month
This package is best for consumers looking to be more active with their medical alert system and who plan to leave their homes quite often. This medical alert device is made specifically for on-the-go.
LifeStation’s Mobile LTE boasts the most advanced suite of capabilities to date in a medical alert system. Leveraging AT&T’s 4G LTE network, the nation’s fastest and most reliable system, it takes advantage of LifeStation’s award-winning monitoring center, allowing seniors to get help quickly and confidently, anywhere in the country
- Fastest, most reliable nationwide LTE Network
- Most accurate location services, utilizing GPS and Wi-Fi
- Fully waterproof — take it in the shower or bath with no worries
- Longest battery life — up to five days without needing a charge
System and Warranty
LifeStation's medical alert systems are covered under a lifetime warranty. Their in-home system consists of a pendant or wristband with an emergency alert device button and a base station that is connected to their monitoring station. The base unit and emergency button work within 1,000 feet of each other. When you press the button, a Care Specialist is notified that you are having an emergency.
The base station features an enhanced speaker and voice capabilities that gives users two-way communication with a Care Specialist even if they have fallen down. For those without a traditional landline, LifeStation offers products for alternative phone service and mobile devices for seniors with active lifestyles. Read LifeStation reviews below to read about customers' experiences with different types of LifeStation alert systems.
Fastest Response Time in the Industry
LifeStation's monitoring station exceeds both national and industry standards for training and response time. It is a UL-listed and 5 Diamond Certified medical monitoring center with a strict training protocol for its personnel, starting with six weeks of formal classroom training and mandatory exams at the end of every module.
Once this training for the response center personnel is successfully completed, there is field training guided by TMA certified instructors. All new personnel receives weekly performance reviews for three months. This ensures a high standard of customer service and a quick response time.
The average LifeStation response time is 20 seconds. The company encourages its customers to do a monthly system test so they can see how quickly LifeStation responds to alerts. LifeStation systems also have check-in capabilities that allow the company to check your system each week to ensure it is communicating with the monitoring center.
Complimentary Alert Messaging
A LifeStation medical alert device also offers caregivers the option for an alert messaging service that sends automatic email notifications in the event their loved one has an emergency. It also performs a silent weekly test of the loved one's system and notifies them if the system has any issues.
30-Day Money-Back Guarantee
LifeStation features a 30-day money-back guarantee for any customer on any payment plan. This includes customers that still pay month-to-month. This can give customers peace of mind that they can test out LifeStation and get their money back if the medical alert service doesn't work for them. LifeStation is essentially risk-free, and anyone can try the service without committing to any fees or contracts.
Five-Day Battery for Mobile System
LifeStation's mobile medical alert system has an impressive battery life of up to five days, which is an upgrade from the previous 36 hours. This is considered impressively long, especially compared to other medical alert companies. Having a lengthy alarm battery life ensures the medical alert owner does not have to worry about charging the system every day and has the ability to go days without having to worry about doing so. LifeStation also replaces medical alert batteries for free so customers do not have to worry that this cost would be out of their pocket.
In the case of a power outage, LifeStation's system also has a backup battery that lasts for up to 32 hours. When your power turns back on, the battery will begin to self-charge.
Waterproof Alert Button
All of LifeStation's medical alert buttons are waterproof. This means you don't have to worry about taking off the alert device when showering, taking a bath, or during other activities that involve water. This is especially convenient since wet areas are the most fall-prone areas, so it is a major plus that you'll still have protection in these instances.
"Find My Loved One" Feature
For a limited time, LifeStation has created a "Find My Loved One" feature to go with all mobile GPS device packages. This feature allows anyone on the emergency contact list of the medical alert owner to text "Find + [medical alert owner's name]." The contact will then receive a text message with a link to the address of the loved one's location on a map.
Whether it's used as an extra safety precaution or a way to find a medical alert device if lost, this feature adds additional peace of mind and added security for medical alert owners and their loved ones. With a simple text, they can check up on their loved ones and their whereabouts at any time.
Free Spousal Alert Monitoring
If you have a spouse or another person in your home who also wants medical alert monitoring, LifeStation will provide the monitoring services completely free. The only cost the second medical alert user is responsible for is an extra help button, which is $3.99 per month.
LifeStation Reviews
LifeStation consumer reviews are overwhelmingly positive, highlighting exceptional LifeStation customer service, affordable pricing, quick response times, and quality equipment. LifeStation complaints are minimal, demonstrating a positive customer experience and awarding LifeStation a high star rating. Knowing LifeStation has reliable service and highly trained professionals can give consumers peace of mind that their loved one using the medical alert device will be taken care of.
1,000-Foot Range from Base Station
LifeStation has a 1,000-foot range from the base station for its medical alert devices. Many medical alert providers have lower ranges closer to 600 ft. A larger range gives consumers more flexibility in how far they can travel from the medical alert device base station and ensures more protection in the case of a fall or another emergency.
The Bad
- Additional Fees
Additional Fees
One way LifeStation's alert service falls short of its competitors, who offer spouse coverage at no additional charge, is by charging an additional fee of $3.99 per month for every extra alert button. Also at an extra cost is a LockBox, a bathroom and hallway alert button, and automatic fall detection, which some companies offer for free or include in the subscription fee. However, the fee is minimal and won't raise your monthly payment by a significant amount. Check out LifeStaton reviews below to see if this has proved to be a problem to past customers.
The Bottom Line
LifeStation offers both standard benefits as well as modern technological features like mobile GPS tracking technology and audible notifications, letting users know the battery needs to be recharged. LifeStation's pricing is on par with the lower to middle range of industry standards with a price-lock guarantee of one monthly rate and a 30-day money-back guarantee.
LifeStation's greatest strength lies in the industry certifications it holds, such as UL approval and TMA certified instructors to provide peace of mind. The major selling points are LifeStation's state of the art monitoring center, the automatic alerts for caregivers, and LifeStation Fall Detection. The medical alert service is known for its quality medical alert systems with high-end equipment, exceptional customer service, and affordable pricing, including a low-priced monthly fee, no activation fee, no equipment fee, and no contract length.
If you're interested in learning more about the medical alert provider, read LifeStation reviews below to see what current and past customers have to say about the company, its customer service, its equipment, and more.
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User Reviews
Star Rating
2,488 Reviews
Review Breakdown
Sentiment Criteria
Sharon Clarke
This care is new to me. I have learned to be careful not to bump the unit. Twice, I have done that! The people answering the bump are polite and seem to care about my condition. I feel more secure since I have purchased the program. I thank them all for being alert to the signals I am unwittingly sending. I am alone on this earth and might get a call from a son every two weeks. So I need to be monitored for my own welfare. Thank you, Sharon Clarke
Reply from LifeStation
Aug 30, 2019
Thank you for taking the time to write a review Sharon! If you are ever concerned about bumping the unit and causing an activation we could always adjust the fall detection on your account. Please give us a call if you are ever interested.
Bessie
The battery life is bad. I can’t wear it but maybe 15 hours before it needs to be charged again. I will most likely be looking for something else. The response time is excellent I just wish the battery life was longer or at least could be charging a second one.
Reply from LifeStation
Aug 28, 2019
Thank you for taking the time to write a review Bessie! The best thing to do is to call our customer service team at 800-998-2400 so they can work with you in order to determine if something is wrong with your device. If we do find that you have a battery issue, we will replace the device at no cost to you to ensure that you are properly protected.
Ann Niece
So far so Good! They answer quickly when button is mashed.
Reply from LifeStation
Aug 28, 2019
Thank you for the review Ann!
Don Belford
In the 2 months or so that I've had it I've been so satisfied. Check it first of the month and very accurate in pinning my location.
Reply from LifeStation
Aug 28, 2019
Thank you Don!
Michael
his Company is just one of the many companies you have to choose from when you find yourself or a loved one in need of their services. LifeStatiin should be YOUR ONLY CHOICE when you find yourself or a loved one in need. Not just because they are much lower than the Televsion Ads you see for their competitor, but because they are the very best! From your very first contact they are compassionate and caring. Their pricing is straight forward with Zero hidden fees. We "test" the unit every month and they answer immediately with your name and ask the appropriate questions. Peace of mind for a loved one is Priceless and they afford you that luxury!
Reply from LifeStation
Aug 28, 2019
Thank you for taking the time to write a review Michael!
Marianne
I have the wristband version. Can keep it on, even in the shower.
Reply from LifeStation
Aug 28, 2019
Thank you for the review Marianne!
Michele
It was easy to set up and and so far no reason to have an issue! Safety is my priority for my friend who is using this as my gift!
Reply from LifeStation
Aug 28, 2019
Thank you for the review Michele!
Christopher Pantoja
good discusion with service rep-reason i choose service
Reply from LifeStation
Aug 26, 2019
Thank you for the review Christopher!
muriel daniels
IDO NOT LIKE IT IT COMES ONBYE IT SELF ! NWHEN I AM EATING IT GETS IN MY FOOD
Linda
Allows the family peace of mind that my Mom has someone who can reach her in the case of an emergency.
Reply from LifeStation
Aug 22, 2019
Thank you for taking the time to write a review Linda!
Nonna
I’m disappointed in the fact that my loved one cannot be tracked down by her location.
Laarry Hitesman
Very pleased everyone is helpful, Thanks for letting me be confident when I am not at home. Thank you Larry Hitesman
Reply from LifeStation
Aug 16, 2019
Thank you for the review Larry!
KAREN BURROWS
We have tested the equipment and it worked fine, but the user hasn't experienced a fall or other emergency, so thankfully we haven't had to use it yet. In ordering the equipment, I was disappointed. The web site was difficult to use, and I couldn't tell what I was ordering, so I had to call customer service to place the order and make sure I was getting the system I wanted. Then I didn't get really good information, either. When we received the shipment, it included a key box which we didn't need and hadn't requested, but we were charged for, even though when I called about it I was told it was part of a package deal. We returned it immediately, as we didn't need it and didn't ask for it. I had also asked for two additional call buttons and was told while placing my order that we would receive them. When we didn't receive them, I called customer service and was told they are not available on the GPS unit that we had ordered. I hadn't been told this when I placed the order.
Reply from LifeStation
Aug 21, 2019
Thank you for your feedback Karen. We are glad that we were able to speak to you and address all of the concerns that you had. Thank you again for being a member of the LifeStation Family!
Nora perez
Very please at this point . Very easy to use and maintain
Reply from LifeStation
Aug 21, 2019
Thank you for the review Nora!
Larry Groff
We are on our third unit this year. The unit used for traveling would not pick up signal at the house. First unit failed. Talking to a Rep when I was looking for the best unit I was told my aging relative would be billed since he did not have credit cards. However, they needed a card to start service which I supplied. Since then they refused to send a bill and continue to bill my card. Other than that service is good.
Reply from LifeStation
Aug 20, 2019
Thank you Larry, for your feedback. Thank you for taking the time to speak to us regarding your issues with billing.
Cindy DeKam
We purchased LifeStation a couple months ago. Mom definitely feels better having it. She has pushed the button by mistake a couple of times and the response was immediate and she could understand the person she talked with. I think it will work perfect for us.
Reply from LifeStation
Aug 14, 2019
Thank you for taking the time to write a review Cindy! We are so glad to hear that your mother is enjoying the peace of mind that can come with having a LifeStation System.
Evelyn Kritz
Like very much however unit is too big and heavy around neck for an older person!
Reply from LifeStation
Aug 14, 2019
Thank you for your feedback Evelyn! We are working on making the device smaller but at the moment we are limited by available technology. As soon as we can we will produce a smaller device to increase the level of comfort of our users.
Jacqueline Arnold
Have had no emergencies but the button is easy to use and test and response is immediate when testing. Set-up was simple. I hang it off a grab bar at the far end of the shower and moisture has not been a problem. I keep it on the seat of my walker at night, next to the bed, and turn the button to the bottom so the flashing in the dark is not disruptive. So far, so good.
Reply from LifeStation
Aug 14, 2019
Thank you for taking the time to write a review Jacqueline!
barbara s krebs
The system did not work in my area. It was difficult to get your cusromer service to understand the cell tower theyuse was not in my area
Reply from LifeStation
Aug 15, 2019
Thank you for your feedback Barbara. We are sorry to hear that device did not work in your area.
Susan Kooiman
It seems that a gentle breeze will trigger the alarm - very embarrassing in the middle of a busy restaurant. I find myself "conveniently" forgetting to put it on in the morning to save the annoyance of the false alarms. And now, the battery has gone dead despite being faithfully putting it on the charger every night. I'm done with this service and am returning the equipment to LifeStation.
Reply from LifeStation
Aug 27, 2019
Thank you, Susan for your feedback. We recently tried reaching out to you but were unable to get you on the phone. If you would like to discuss your review and how we can resolve the issue, please feel free to give us a call at your earliest convenience at 800.998.2400.
Casandra Townsend
Good easy instructions charging was fast assemble was easy
Reply from LifeStation
Aug 08, 2019
Thank you for the review Casandra!
Debbie Ruiz
This Company is way too hard sell and the representative that I spoke with was out of line and rude with his comments. I made my decision not to go with this Company based on my impression of its representatives.
Reply from LifeStation
Aug 08, 2019
We are sorry to hear about the experience that you had with one of our sales representatives. We will take the time to look into this situation and to re-evaluate the language that our representatives use on the phone. Again we apologize for any difficulties you may have had on the phone, and we hope that you find the device that you are looking for. Thank you
Bonnie H Campbell
Good. I have only had the LifeStation for a few days, so don't feel I can truly rate its effectiveness. So far I have only tested the equipment and the response has been immediate.
Reply from LifeStation
Aug 05, 2019
Thank you for the review Bonnie! If you ever have any issues don't hesitate to call and we will help however we can. Thank you for choosing LifeStation.
Dann Cundiff
Impressive. The representative who answered my call explained everything to me step by step. He answered every question and remained on the phone with me throughout the testing of the alarm system.
Reply from LifeStation
Aug 05, 2019
Thank you for taking the time to write a review Dann!
H Mark
They saved my life years ago. I would and have recommended them for my family and friends.
Reply from LifeStation
Jul 24, 2019
Thank you for taking the time to write a review Mark!
Verified Customer
Anonymous
Because it never synced so i couldn't use it
Reply from LifeStation
Jul 09, 2019
Thank you for your feedback! We are sorry that you are having trouble getting set up. Please feel free to contact our 24/7 customer service line at 800.998.2400 and we will gladly work with you to solve this.
Verified Customer
Rhonda
They are responsive when my grandparents have alerted them even for reasons that weren't emergencies,
Reply from LifeStation
Jul 02, 2019
Thank you for the review Rhonda!
Marin Andersen
The service sounded good when I read about it online. But as soon as I contacted you the salesperson calling was pushy and called way too frequently
Susan Kastendiek
It was fantastic. The devices are easy to use, all were given free of charge. The only payment I make is the monitoring service. I need this because I live alone in a dense forest and my nearest neighbors are quite removed physically from me. They wouldn't hear me if I cried out or fell. The monitoring device senses a fall and calls 911 and instruct the EMTs ow to enter the house and find me. In addition, the system conducts regulars tests so I know is is working or they warn me it's time to recharge it. Customer service is Delivery of the device was quick, instructions for using it were easily understood, and the regular checking on its functionality is very comforting. All parts of the locks and devices are guaranteed and if need be, will be replaced without cost to me.
Reply from LifeStation
Jun 28, 2019
Thank you very much for taking the time to write a review Susan! It must be tough living alone out in the forest so we are so glad that you have chosen LifeStation as a way to help you have some peace of mind that you will be able to be contact someone and receive help if you were ever to have a fall.
Verified Customer
Nancy Haddock
I got Life Station at my daughter's insistence, and after we all researched the product and service. This appeared to be the best fit for us at a price we wanted to pay. When my husband recently died, I called the company to cancel his unit. The rep explained what I needed to do (reutrn his unit and charger), and the matter was taken care of. We never had to use our units for an emergency - and I hope I never have to - but when we accidentally triggered a call, the rep came on quickly to determine we were okay. I'm very pleased with LifeStation and don't intend to switch companies.
Reply from LifeStation
Jun 04, 2019
Thank you for the review Nancy! I am sorry to hear about your loss, but i am glad that we were able to provide peace of mind for you while you were using the service.
Verified Customer
Jan
The system has been clear and thankfully I've not had an emergency.
Reply from LifeStation
Jun 04, 2019
Thank you for taking the time to write a review Jan! Hopefully you will never need to use the device but when you do you can feel comfortable knowing that we will be on the other end waiting to help you however we can.
Marilyn Belcher
Life Station calls me each day. I do not like this.
lawrence p. Bennett
Initial was good. The rep was knowledgeable and friendly, I said that I was comparing other companies and would get back in a few days. For the next three days a different rep called at least three times a day. Therefore I will NOT be using your service.
Verified Customer
5
I've had to call several times about a variety of things and it worked out satisfactorily. It's for my mother. One time she inadvertently set off the alarm and the EMT's came. We have tested it and it works.
Verified Customer
5
Whenever I had a little problem with charging, I called and I had a replacement the next day. Ever since, it's worked perfectly. They are the best customer service and they took care of me right away. They're always right there answering. I accidentally set it off and they're right there. I like the speed in which they answered. I let them know it was an error and they wanted to make sure I was okay. I'm very very happy with them.
Verified Customer
5
We've always had a prompt response when we called. It's easy to use. There's a station that goes into the land line because they did not have cell service or GPS in their area. When we first got it, we tested it and we've had some mishaps where my mother touched it and someone came on. They were very polite and she told them it wasn't an emergency. The techs were able to call us and they were able to tell us it wasn't a life threatening emergency. Everything's working great. We had a great response.
Verified Customer
4
If something happens they come with immediate service. It's easy to use. When I was lost driving and couldn't figure it out, I made a phone call and got me back on the right track.
Verified Customer
Contrada
They say it is waterproof, so I can do dished with it and it is okay if it gets wet. When I fall and can't get up they come and help me. They come right away when I call.
Verified Customer
Kathryn
Every time I have used it accidentally, nobody has chewed me out of anything, all they ever say is that it is quite alright and they reset it for me. I am grateful for that. I wish it were cheaper and that it went farther.
Verified Customer
Ruth
When I needed them, they were there and were so good. I wear it all the time and I am secure. When I accidentally bumped it, they called to see if I was okay. I am perfectly contented, it is worth having.
Verified Customer
Wendy
I wish it were more attractive but I have always gotten a very good response and they came right away and put me in an ambulance. I feel very secure.
Verified Customer
Patricia
The piece of equipment I have in my living room is a little bit big. I wish the price wasn't quite as high as it is.
Verified Customer
Carol
The only time I used it, when my grandchild pushed the button, I was very pleased. It is convenient having something around my neck. They are excelling and I am satisfied with their service.
Verified Customer
Maris
Already recommended it to several people. Very satisfied with it and I have had it for almost a year now. I like the fact that I don't notice it on my wrist and I wear it on my wrist all the time. Any contact I have with them has always been very positive and everybody is helpful and polite. They are very understanding about accidents.
Verified Customer
Phyllis
I have never had any problems with them. I feel totally safe when my son leaves the house. It was really handy when they came right away with the ambulance. I trust them completely.
Verified Customer
Karen
I have no complaints. It is here for an emergency and that is important to me and my daughter. When I tested it the other day, it came out very good.
Verified Customer
Shirley
I would recommend it. We used when I fell down and broke my ankle and the firemen came after me and brought me to the hospital. I don't like having it around my neck but it works very well. they always come through and make sure everything is alright.
Verified Customer
George
I test at least once a month or every three to four week and I always get an immediate response from an agent. I am satisfied with the device, it seems to work well and it is small.
Verified Customer
Anonymous
I like that the device is small and handy. I have suggested it to other people but I don't know if they have contacted them.
Verified Customer
Francesca
Every time I have pushed the button, somebody was right there to respond. I never had to wait long. I try to test it once a month to make sure it is working. Everybody at lifestation is very nice and has a nice tone and are very polite.