Since 1977, LifeStation has been offering medical alert devices and medical monitoring services designed by medical alert industry veterans to help seniors live independently. LifeStation makes getting emergency assistance easier for seniors who want to live in the comfort of their own home at an affordable cost. LifeStation looks after the health and well-being of older adults, giving them, as well as their family members, peace of mind knowing they will be protected with LifeStation's emergency services and medical monitoring.

Additional highlights of the company include low monthly monitoring fees ($19.95–34.95), no equipment fees, no activation fees, no contract length, and a lifetime warranty on LifeStation equipment. The medical alert company has high ratings and exceptional service, which is evidenced by a number of positive Life Station reviews below.

Click here to go straight to LifeStation customer reviews

The Good

  • Low Price and No Long-Term Contracts
  • Multiple Plan Options
  • System and Warranty
  • Fastest Response time in the Industry
  • Complimentary Alert Messaging
  • 30-Day Money-Back Guarantee
  • Five-Day Battery for Mobile System
  • Waterproof Alert Button
  • "Find My Loved One" Feature
  • Free Spousal Alert Monitoring
  • LifeStation Reviews
  • 1,000-Foot Range from Base Station

Low Price and No Long-Term Contracts

LifeStation has lower prices on medical alert systems than most other leading competitor medical alert companies. On top of that, there are no long-term contracts that rope customers into service for a specified period of time. With LifeStation, customers can cancel at any time without having to pay a cancellation fee. Both of these points make LifeStation a very wise financial choice.

Multiple Plan Options

LifeStation offers a variety of plans to ensure there is a choice that fits every consumer, regardless of their specific lifestyle. Whether you are regularly on the go or typically remain at your home, LifeStation has a plan to fit everyone's needs. You can also choose between monthly, quarterly, or annual billing services. Plan details for LifeStation's three main packages are below:

In-Home Landline: $19.95 per Month

This package is best for customers who most often remain at home but still want to remain independent and safe in the case of an emergency. 

  • Shower-safe buttons wearable as a pendant or on the wrist
  • Sensitive whole-house 2-way speakerphone
  • Optional fall detection pendant available
  • Plug compatible with landline phone jack or modem - optional Cellular System available

In-Home Cellular: $26.95 per Month

This plan is best for consumers looking for protection in their home and around their yard, as this plan has a larger range from the base station to ensure protection in the yard as well as in your home. 

  • 2-Way voice pendant
  • Shower-safe pendant up to 600-foot range (2 football fields)
  • Easy setup - connect to phone line and power within minutes
  • No activation or setup fees 

Mobile with GPS: $34.95 per Month

This package is best for consumers looking to be more active with their medical alert system and who plan to leave their home quite often. This medical alert device is made specifically for on-the-go.

  • Reliable AT&T cellular and GPS location services
  • Optional automatic fall detection and Bedtime Buddy alert device available
  • Shower-safe pendant goes where you go
  • No activation or setup fees

System and Warranty

LifeStation's medical alert systems are covered under a lifetime warranty. Their in-home system consists of a pendant or wristband with an emergency alert device button and a base station that is connected to their monitoring station. The base unit and emergency button work within 1,000 feet of each other. When you press the button, a Care Specialist is notified that you are having an emergency.

The base station features an enhanced speaker and voice capabilities that gives users two-way communication with a Care Specialist even if they have fallen down. For those without a traditional landline, LifeStation offers products for alternative phone service and mobile devices for seniors with active lifestyles. Read LifeStation reviews below to read about customers' experiences with different types of LifeStation alert systems.

Fastest Response Time in the Industry

LifeStation's monitoring station exceeds both national and industry standards for training and response time. It is a UL-listed and 5 Diamond Certified medical monitoring center with a strict training protocol for its personnel, starting with six weeks of formal classroom training and mandatory exams at the end of every module.

Once this training for the response center personnel is successfully completed, there is field training guided by TMA certified instructors. All new personnel receives weekly performance reviews for three months. This ensures a high standard of customer service and a quick response time.

The average LifeStation response time is 20 seconds. The company encourages its customers to do a monthly system test so they can see how quickly LifeStation responds to alerts. LifeStation systems also have check-in capabilities that allow the company to check your system each week to ensure it is communicating with the monitoring center. 

Complimentary Alert Messaging

A LifeStation medical alert device also offers caregivers the option for an alert messaging service that sends automatic email notifications in the event their loved one has an emergency. It also performs a silent weekly test of the loved one's system and notifies them if the system has any issues.

30-Day Money-Back Guarantee

LifeStation features a 30-day money-back guarantee for any customer on any payment plan. This includes customers that still pay month-to-month. This can give customers peace of mind that they can test out LifeStation and get their money back if the medical alert service doesn't work for them. LifeStation is essentially risk-free, and anyone can try the service without committing to any fees or contracts.

Five-Day Battery for Mobile System

LifeStation's mobile medical alert system has an impressive battery life of up to five days, which is an upgrade from the previous 36 hours. This is considered impressively long, especially compared to other medical alert companies. Having a lengthy alarm battery life ensures the medical alert owner does not have to worry about charging the system every day and has the ability to go days without having to worry about doing so. LifeStation also replaces medical alert batteries for free so customers do not have to worry that this cost would be out of their pocket. 

In the case of a power outage, LifeStation's system also has a backup battery that lasts for up to 32 hours. When your power turns back on, the battery will begin to self-charge. 

Waterproof Alert Button

All of LifeStation's medical alert buttons are waterproof. This means you don't have to worry about taking off the alert device when showering, taking a bath, or during other activities that involve water. This is especially convenient since wet areas are the most fall-prone areas, so it is a major plus that you'll still have protection in these instances. 

"Find My Loved One" Feature

For a limited time, LifeStation has created a "Find My Loved One" feature to go with all mobile GPS device packages. This feature allows anyone on the emergency contact list of the medical alert owner to text "Find + [medical alert owner's name]." The contact will then receive a text message with a link to the address of the loved one's location on a map.

Whether it's used as an extra safety precaution or a way to find a medical alert device if lost, this feature adds additional peace of mind and added security for medical alert owners and their loved ones. With a simple text, they can check up on their loved ones and their whereabouts at any time. 

Free Spousal Alert Monitoring

If you have a spouse or another person in your home who also wants medical alert monitoring, LifeStation will provide the monitoring services completely free. The only cost the second medical alert user is responsible for is an extra help button, which is $3.99 per month. 

LifeStation Reviews

LifeStation consumer reviews are overwhelmingly positive, highlighting exceptional LifeStation customer service, affordable pricing, quick response times, and quality equipment. LifeStation complaints are minimal, demonstrating a positive customer experience and awarding LifeStation a high star rating. Knowing LifeStation has reliable service and highly trained professionals can give consumers peace of mind that their loved one using the medical alert device will be taken care of.

1,000-Foot Range from Base Station

LifeStation has a 1,000-foot range from the base station for its medical alert devices. Many medical alert providers have lower ranges closer to 600 ft. A larger range gives consumers more flexibility in how far they can travel from the medical alert device base station and ensures more protection in the case of a fall or another emergency. 

Visit Site

The Bad

  • Additional Fees

Additional Fees

One way LifeStation's alert service falls short of its competitors, who offer spouse coverage at no additional charge, is by charging an additional fee of $3.99 per month for every extra alert button. Also at an extra cost is a LockBox, a bathroom and hallway alert button, and automatic fall detection, which some companies offer for free or include in the subscription fee. However, the fee is minimal and won't raise your monthly payment by a significant amount. Check out LifeStaton reviews below to see if this has proved to be a problem to past customers. 

The Bottom Line

LifeStation offers both standard benefits as well as modern technological features like mobile GPS tracking technology and audible notifications, letting users know the battery needs to be recharged. LifeStation's pricing is on par with the lower to middle range of industry standards with a price-lock guarantee of one monthly rate and a 30-day money-back guarantee.

LifeStation's greatest strength lies in the industry certifications it holds, such as UL approval and TMA certified instructors to provide peace of mind. The major selling points are LifeStation's state of the art monitoring center, the automatic alerts for caregivers, and LifeStation Fall Detection. The medical alert service is known for its quality medical alert systems with high-end equipment, exceptional customer service, and affordable pricing, including a low-priced monthly fee, no activation fee, no equipment fee, and no contract length.

If you're interested in learning more about the medical alert provider, read LifeStation reviews below to see what current and past customers have to say about the company, its customer service, its equipment, and more. 

We'll Introduce You!

Call our recommended rep over at LifeStation below.

1-(866) 719-4597

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

4.5
starstarstarstarstar_half

2,393 Reviews

Review Breakdown

5 star
69%
4 star
20%
3 star
6%
2 star
2%
1 star
3%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstar_halfstar_border
Customer service
starstarstarstar_halfstar_border
Company trustworthiness
starstarstarstarstar_half
search cancel

Verified Customer

starstarstarstarstar
Maris
May 29th, 2019 Clearwater, FL DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Already recommended it to several people. Very satisfied with it and I have had it for almost a year now. I like the fact that I don't notice it on my wrist and I wear it on my wrist all the time. Any contact I have with them has always been very positive and everybody is helpful and polite. They are very understanding about accidents.

Verified Customer

starstarstarstarstar
Patricia
May 29th, 2019 Latrobe, PA DETAILS
Value for your money
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

The piece of equipment I have in my living room is a little bit big. I wish the price wasn't quite as high as it is.

Verified Customer

starstarstarstarstar
Ruth
May 29th, 2019 Marathon, WI DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

When I needed them, they were there and were so good. I wear it all the time and I am secure. When I accidentally bumped it, they called to see if I was okay. I am perfectly contented, it is worth having.

Verified Customer

starstarstarstarstar
Ethel
May 29th, 2019 Hollis, NY DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

In a pinch, if I needed help, all I have to do is press the button and no matter where I am somebody will come to my aid. When I put it to the test, it worked well.

Verified Customer

starstarstarstarstar
Judy
May 29th, 2019 Carthage, MO DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

If you need LifeStation, they will be at your door in less than ten minutes and that is wonderful. It is very easy to use and I have had no problems with it. Everybody is helpful and if you forget to check your machine once a month, they are nice and call and remind you.

Verified Customer

starstarstarstarstar
Aubrey
May 29th, 2019 Sparkman, AR DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Customer service is friendly and helpful. I have had nothing but good experiences with the employees. Everything has been great. I like that you can speak to someone directly if you need to push the button.

Verified Customer

starstarstarstar_borderstar_border
Nancy
May 29th, 2019 Reading, PA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

The medical alert device does not work. I tested it and the company answered and I heard them but that was the last time it worked. I really could use something like this but it just doesn't work for me.

Verified Customer

starstarstarstarstar
Gerald
May 29th, 2019 Fredericktown, MO DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Always prompt and work with me. There have been a couple of false alarms due to my father accidentally pressing the button and it has always been a pleasant experience. I wish it had more range so it could work elsewhere but we're on cellular so we're limited.

Verified Customer

starstarstarstarstar
George
May 29th, 2019 Rockledge, FL DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I test at least once a month or every three to four week and I always get an immediate response from an agent. I am satisfied with the device, it seems to work well and it is small.

Verified Customer

starstarstarstarstar
Karen
May 29th, 2019 DETAILS
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border

I have no complaints. It is here for an emergency and that is important to me and my daughter. When I tested it the other day, it came out very good.

Verified Customer

starstarstarstarstar_border
Anonymous
May 29th, 2019 Madison, WI DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I like that the device is small and handy. I have suggested it to other people but I don't know if they have contacted them.

Verified Customer

starstarstarstarstar
Anonymous
May 29th, 2019 Mission Viejo, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar

Tested it a couple of times and it works fine. It came on once and I was able to hear him alright, it kind of scared me, but it was good. It is only about twenty five dollars a month which is great.

Verified Customer

starstarstarstarstar_border
Francesca
May 29th, 2019 DETAILS
Quality of product or service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Every time I have pushed the button, somebody was right there to respond. I never had to wait long. I try to test it once a month to make sure it is working. Everybody at lifestation is very nice and has a nice tone and are very polite.

Verified Customer

starstarstarstar_borderstar_border
Cyril
May 29th, 2019 Washington, DC DETAILS
Value for your money
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I think it is a good company and I like it because I can go in the water. I would prefer it if it were a little smaller but it is okay.

LifeStation Logo

Reply from LifeStation

May 29, 2019

Thank you for your feedback Cyril! At the moment current technology does not allow us to make the device any smaller without losing some of the features that makes it as good as it is. As technology evolves we will work to get a smaller device with the same level of innovation inside but at the moment we are limited by what is available to us.

Verified Customer

starstarstarstarstar
Barbara
May 29th, 2019 Arkadelphia, AR DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Convenient that I can wear it on my wrist or around my neck. If I need them, all I need to do is push a button and immediately someone comes.

Verified Customer

starstarstarstarstar
Luz
May 29th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Customer support always answers everything. I don't like that I have to call every month but the device is very good and I think it is a wonderful program.

Verified Customer

starstarstarstarstar
Ricky
May 29th, 2019 Belton, SC DETAILS
Value for your money
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I don't dislike anything, it works good. They can help me.

Verified Customer

starstarstarstarstar
Dorothy
May 29th, 2019 Lakeland, FL DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I can depend on it but it is kind of big and heavy and I was supposed to have a chain not instead of a cord, but that is not a big problem.

LifeStation Logo

Reply from LifeStation

May 29, 2019

Thank you for the review Dorothy!

Verified Customer

starstarstarstarstar_border
Wade
May 29th, 2019 Concord, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

LifeStation is very quick to respond and I like the fact that I keep setting it off all the time. I am very happy with it. I think they are doing a good job.

LifeStation Logo

Reply from LifeStation

May 29, 2019

Thank you for taking the time to write a review Wade!

Verified Customer

starstarstarstarstar
Kathy
May 29th, 2019 Alexandria, KY DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I like the security it offers. It is easy for my mother to talk to them when she pressed it.

LifeStation Logo

Reply from LifeStation

May 29, 2019

Thanks Kathy!

Verified Customer

starstarstarstarstar
Carolyn
May 29th, 2019 Milford, PA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

There are other companies that are cheaper, I think, but I feel safe with it and I love the fact that it has GPS. Anytime I have set off the alarm, whether it is was a false alarm or not, they respond quickly and are very understanding. The thing I don't like about it is the piece around your neck is a bit too big and heavy.

Verified Customer

starstarstarstarstar
Richard
May 29th, 2019 Columbus, OH DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Everything works smoothly and I feel safer with it.

Verified Customer

starstarstarstarstar_border
Roberta
May 29th, 2019 Orangevale, CA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I like having it, I feel secure but I don't like having things hanging around my neck and I can't wear anything on my wrist. I had to have it recalibrated to be more sensitive because one time it did not go off. Customer support responds promptly.

Verified Customer

starstarstarstarstar_border
Leona
May 29th, 2019 Krum, TX DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstarstar

I like the fact that it is very portable but I don't like the fact that in the short time, I have had three units malfunction. However, customer service has replaced them each time. One time they couldn't hear me so they accidentally called the emergency people before they called my cell to confirm. I think it is a good idea and could be a good product, it just need a but of improvement.

Verified Customer

starstarstarstarstar
Joan
May 24th, 2019 Pompano Beach, FL DETAILS
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Every time I activate it, they're right on the line. I like that it's automatic recharge. They are very quick to respond. It hangs around my neck and it's a little bit heavy but it's not that big and easy to activate. There has been a day where they came out right away. There was a lot of noise around me and my first responder couldn't find it because I was outside watching fireworks and I didn't have my phone so she came and found me. The medical people were on their way to help. They're looking out for me.

Verified Customer

starstarstarstarstar
J
May 24th, 2019 Riverside, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They make me feel really secure. So far I've enjoyed LifeStation. They've been right there on the spot if I needed help by chance. I've accidentally hit it and they answer immediately. It went very smoothly when I tested it.

Verified Customer

starstarstarstarstar
Dorothy
May 24th, 2019 Antioch, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They're always there if I need them. The device is heavy. I've tested it once or twice, especially if I am wearing it and lean up against my table. A man answered and I had no idea it said I was falling so that's good.

Verified Customer

starstarstarstarstar
Melvin
May 24th, 2019 Chino, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They're there for me every time I need them. I've tested it several times and I accidentally set it off sometimes when I'm working and lifting something. They always answer within thirty seconds and ask me I'm alright. I always ask them to tell me my location and they're always spot on.

Verified Customer

starstarstarstarstar
Anonymous
May 24th, 2019 Covington, TN DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I've not had to use it as an emergency but I have to test it and they're always right there. The device is ugly. LifeStation is great. It's a great company and a great device.

Verified Customer

starstarstarstarstar
Anonymous
May 24th, 2019 Humble, TX DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border

It went out the other day and I have no idea how it went off. It did come back and everything has been okay.

Verified Customer

starstarstarstarstar
B. Elaine
May 24th, 2019 Dover, PA DETAILS
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar

I've only had to use it a couple of times and it wasn't anything really big but the response was there. The knowledge is there. I had it in my pocket and it must has pushed the button accidentally somehow and the person on the other end was talking to me and I had to find it. It was just by mistake but it was prompt service.

Verified Customer

starstar_borderstar_borderstar_borderstar_border
Patricia
May 24th, 2019 River Forest, IL

I haven't needed this except once and it didn't work at that time so I can't say it was great.

Verified Customer

starstar_borderstar_borderstar_borderstar_border
Cheryl
May 24th, 2019 Fargo, ND DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I had two of them and neither of them ever worked when I needed them. They didn't work either time. When I tested it, I did get somebody but when I needed it when I was out and about it wouldn't work. When I tried to test both of them again, neither one of them worked.

Verified Customer

starstarstarstarstar
Virginia
May 24th, 2019 Fort Worth, TX DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I accidentally pushed the button and they were johnny on the spot calling. It was great service. I wish it wasn't quite so light and plastic looking. Everybody who works at LifeStation is great. The service is wonderful.

Verified Customer

starstarstarstarstar
Jo Ann
May 24th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I like that when I called they took action. I had bad cramps, I called and they came right away.

Verified Customer

starstarstarstarstar
Karen
May 24th, 2019 Ridgefield, WA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They've been very efficient. The device sometimes gets tangled up around my neck. It's very good and very efficient.

Verified Customer

starstarstarstarstar
Edna
May 24th, 2019 Fresno, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They even showed up when there was an accident when my alarm accidentally went off so I'm really pleased with them. Once I accidentally leaned against it and I was outside and didn't hear my machine go off in the house and the paramedic showed up.

Verified Customer

starstarstarstarstar
Joe
May 24th, 2019 Russellville, TN DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We used it a couple of times and it worked really well. Someone was here in a matter of minutes. Any time I had a problem with the machine, I called them and they walked me through and sent a rep out and we got it all set up again. We used the device twice and the emergency squad was at the house within six minutes or so. It was really good.

Verified Customer

starstarstarstarstar
Hannelore
May 24th, 2019 Rogers, AR DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It hangs around my neck. It's not very stable. I lost the first one and then I lost the other one around my neck.

Verified Customer

starstarstarstarstar
Ronald
May 24th, 2019 Bluffton, OH DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It's easy to use and recharges easily. I've tested it about three times I believe. The test has worked well and there's always been a good response.

Verified Customer

starstarstarstarstar
Katherine C.
May 24th, 2019 Longview, WA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The service is quick. You don't have to wait or get impatient. It works well. I like the pendant I have on my neck. It's small and not scratchy. It goes in and out of the shower with me. I've had it for a couple of years now and it still hasn't broken or gotten any problems. When we tested the device, we got a quick response. I do have one concern because I don't have any kind of lock thing for my door that would hold a key. If the emergency people needed to get in my house, they would have to break my door so I have concerns about that.

Verified Customer

starstarstarstarstar
Charlotte
May 24th, 2019 Ocala, FL DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I like the fact that it's always there for you. When we tested it, someone answered right away.

Verified Customer

starstarstarstarstar
Sheila
May 24th, 2019 Ocala, FL DETAILS
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I like their quick response. I tested it every month and it works fine. When I needed it, it works terrific.

Verified Customer

starstarstarstarstar
Anonymous
May 24th, 2019 Ravenna, OH DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have the necklace and a bracelet and I like that really well.

Verified Customer

starstarstarstarstar_border
George
May 24th, 2019 Florissant, MO DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

The device is too sensitive. They immediately call the emergency response people and they arrive very quick so that part is very good.

Verified Customer

starstarstarstar_borderstar_border
Andrea
May 24th, 2019 Sunbury, NC DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

The battery seems to wear out. I knew nothing about the battery, I was ready to get rid of the devices but apparently it was a problem with the battery. It's supposed to recharge automatically. They had to send me a new one.

Verified Customer

starstarstarstarstar
James
May 24th, 2019 Elizabeth City, NC DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I like everything about it. It works. It's a good product.

Verified Customer

starstarstarstarstar
Joyce
May 24th, 2019 Foley, AL DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The service is just tremendous. When I had fallen in the bathroom I was out cold and I couldn't find the device around my neck and they were there.

Verified Customer

starstarstarstarstar
Delores
May 24th, 2019 Baton Rouge, LA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I like that they alert people really fast and on time. It's easy to manage and I love it. I hit the device about four times. One time was by mistake and the others were when my mother in law fell. They came on time to help.

Verified Customer

starstarstarstarstar
Betsy
May 24th, 2019 Telephone, TX DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstarstarstarstarstarstar

The customer service answers all my questions when I have a problem. They follow up all the time. On Monday I fell and they called me and they came and got me. I think they're wonderful.