Since 1977, LifeStation has been offering medical alert devices and medical monitoring services designed by medical alert industry veterans to help seniors live independently. LifeStation makes getting emergency assistance easier for seniors who want to live in the comfort of their own home at an affordable cost. LifeStation looks after the health and well-being of older adults, giving them, as well as their family members, peace of mind knowing they will be protected with LifeStation's emergency services and medical monitoring.

Additional highlights of the company include low monthly monitoring fees ($19.95–34.95), no equipment fees, no activation fees, no contract length, and a lifetime warranty on LifeStation equipment. The medical alert company has high ratings and exceptional service, which is evidenced by a number of positive Life Station reviews below.

Click here to go straight to LifeStation customer reviews

The Good

  • Low Price and No Long-Term Contracts
  • Multiple Plan Options
  • System and Warranty
  • Fastest Response time in the Industry
  • Complimentary Alert Messaging
  • 30-Day Money-Back Guarantee
  • Five-Day Battery for Mobile System
  • Waterproof Alert Button
  • "Find My Loved One" Feature
  • Free Spousal Alert Monitoring
  • LifeStation Reviews
  • 1,000-Foot Range from Base Station

Low Price and No Long-Term Contracts

LifeStation has lower prices on medical alert systems than most other leading competitor medical alert companies. On top of that, there are no long-term contracts that rope customers into service for a specified period of time. With LifeStation, customers can cancel at any time without having to pay a cancellation fee. Both of these points make LifeStation a very wise financial choice.

Multiple Plan Options

LifeStation offers a variety of plans to ensure there is a choice that fits every consumer, regardless of their specific lifestyle. Whether you are regularly on the go or typically remain at your home, LifeStation has a plan to fit everyone's needs. You can also choose between monthly, quarterly, or annual billing services. Plan details for LifeStation's three main packages are below:

In-Home Landline: $19.95 per Month

This package is best for customers who most often remain at home but still want to remain independent and safe in the case of an emergency. 

  • Shower-safe buttons wearable as a pendant or on the wrist
  • Sensitive whole-house 2-way speakerphone
  • Optional fall detection pendant available
  • Plug compatible with landline phone jack or modem - optional Cellular System available

In-Home Cellular: $26.95 per Month

This plan is best for consumers looking for protection in their home and around their yard, as this plan has a larger range from the base station to ensure protection in the yard as well as in your home. 

  • 2-Way voice pendant
  • Shower-safe pendant up to 600-foot range (2 football fields)
  • Easy setup - connect to phone line and power within minutes
  • No activation or setup fees 

Mobile with GPS: $34.95 per Month

This package is best for consumers looking to be more active with their medical alert system and who plan to leave their home quite often. This medical alert device is made specifically for on-the-go.

  • Reliable AT&T cellular and GPS location services
  • Optional automatic fall detection and Bedtime Buddy alert device available
  • Shower-safe pendant goes where you go
  • No activation or setup fees

System and Warranty

LifeStation's medical alert systems are covered under a lifetime warranty. Their in-home system consists of a pendant or wristband with an emergency alert device button and a base station that is connected to their monitoring station. The base unit and emergency button work within 1,000 feet of each other. When you press the button, a Care Specialist is notified that you are having an emergency.

The base station features an enhanced speaker and voice capabilities that gives users two-way communication with a Care Specialist even if they have fallen down. For those without a traditional landline, LifeStation offers products for alternative phone service and mobile devices for seniors with active lifestyles. Read LifeStation reviews below to read about customers' experiences with different types of LifeStation alert systems.

Fastest Response Time in the Industry

LifeStation's monitoring station exceeds both national and industry standards for training and response time. It is a UL-listed and 5 Diamond Certified medical monitoring center with a strict training protocol for its personnel, starting with six weeks of formal classroom training and mandatory exams at the end of every module.

Once this training for the response center personnel is successfully completed, there is field training guided by TMA certified instructors. All new personnel receives weekly performance reviews for three months. This ensures a high standard of customer service and a quick response time.

The average LifeStation response time is 20 seconds. The company encourages its customers to do a monthly system test so they can see how quickly LifeStation responds to alerts. LifeStation systems also have check-in capabilities that allow the company to check your system each week to ensure it is communicating with the monitoring center. 

Complimentary Alert Messaging

A LifeStation medical alert device also offers caregivers the option for an alert messaging service that sends automatic email notifications in the event their loved one has an emergency. It also performs a silent weekly test of the loved one's system and notifies them if the system has any issues.

30-Day Money-Back Guarantee

LifeStation features a 30-day money-back guarantee for any customer on any payment plan. This includes customers that still pay month-to-month. This can give customers peace of mind that they can test out LifeStation and get their money back if the medical alert service doesn't work for them. LifeStation is essentially risk-free, and anyone can try the service without committing to any fees or contracts.

Five-Day Battery for Mobile System

LifeStation's mobile medical alert system has an impressive battery life of up to five days, which is an upgrade from the previous 36 hours. This is considered impressively long, especially compared to other medical alert companies. Having a lengthy alarm battery life ensures the medical alert owner does not have to worry about charging the system every day and has the ability to go days without having to worry about doing so. LifeStation also replaces medical alert batteries for free so customers do not have to worry that this cost would be out of their pocket. 

In the case of a power outage, LifeStation's system also has a backup battery that lasts for up to 32 hours. When your power turns back on, the battery will begin to self-charge. 

Waterproof Alert Button

All of LifeStation's medical alert buttons are waterproof. This means you don't have to worry about taking off the alert device when showering, taking a bath, or during other activities that involve water. This is especially convenient since wet areas are the most fall-prone areas, so it is a major plus that you'll still have protection in these instances. 

"Find My Loved One" Feature

For a limited time, LifeStation has created a "Find My Loved One" feature to go with all mobile GPS device packages. This feature allows anyone on the emergency contact list of the medical alert owner to text "Find + [medical alert owner's name]." The contact will then receive a text message with a link to the address of the loved one's location on a map.

Whether it's used as an extra safety precaution or a way to find a medical alert device if lost, this feature adds additional peace of mind and added security for medical alert owners and their loved ones. With a simple text, they can check up on their loved ones and their whereabouts at any time. 

Free Spousal Alert Monitoring

If you have a spouse or another person in your home who also wants medical alert monitoring, LifeStation will provide the monitoring services completely free. The only cost the second medical alert user is responsible for is an extra help button, which is $3.99 per month. 

LifeStation Reviews

LifeStation consumer reviews are overwhelmingly positive, highlighting exceptional LifeStation customer service, affordable pricing, quick response times, and quality equipment. LifeStation complaints are minimal, demonstrating a positive customer experience and awarding LifeStation a high star rating. Knowing LifeStation has reliable service and highly trained professionals can give consumers peace of mind that their loved one using the medical alert device will be taken care of.

1,000-Foot Range from Base Station

LifeStation has a 1,000-foot range from the base station for its medical alert devices. Many medical alert providers have lower ranges closer to 600 ft. A larger range gives consumers more flexibility in how far they can travel from the medical alert device base station and ensures more protection in the case of a fall or another emergency. 

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The Bad

  • Additional Fees

Additional Fees

One way LifeStation's alert service falls short of its competitors, who offer spouse coverage at no additional charge, is by charging an additional fee of $3.99 per month for every extra alert button. Also at an extra cost is a LockBox, a bathroom and hallway alert button, and automatic fall detection, which some companies offer for free or include in the subscription fee. However, the fee is minimal and won't raise your monthly payment by a significant amount. Check out LifeStaton reviews below to see if this has proved to be a problem to past customers. 

The Bottom Line

LifeStation offers both standard benefits as well as modern technological features like mobile GPS tracking technology and audible notifications, letting users know the battery needs to be recharged. LifeStation's pricing is on par with the lower to middle range of industry standards with a price-lock guarantee of one monthly rate and a 30-day money-back guarantee.

LifeStation's greatest strength lies in the industry certifications it holds, such as UL approval and TMA certified instructors to provide peace of mind. The major selling points are LifeStation's state of the art monitoring center, the automatic alerts for caregivers, and LifeStation Fall Detection. The medical alert service is known for its quality medical alert systems with high-end equipment, exceptional customer service, and affordable pricing, including a low-priced monthly fee, no activation fee, no equipment fee, and no contract length.

If you're interested in learning more about the medical alert provider, read LifeStation reviews below to see what current and past customers have to say about the company, its customer service, its equipment, and more. 

We'll Introduce You!

Call our recommended rep over at LifeStation below.

1-(866) 719-4597

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User Reviews

Star Rating

4.5
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2,393 Reviews

Review Breakdown

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puddintame
October 14th, 2019 DETAILS
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because it takes so long for them to talk to me

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Shirley Horwitz
October 14th, 2019 DETAILS
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Used once with immediate results. I have

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Reply from LifeStation

Oct 14, 2019

Thank you for the review Shirley!

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Wilma Whitt
October 14th, 2019 DETAILS
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price fair including the extras.- wall mountings.

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Reply from LifeStation

Oct 14, 2019

Thanks Wilma!

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Thana Robinson
October 14th, 2019 DETAILS
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Way too expensive. Years go by and I never use them.. Since i have never used the service, cant rate most of your questions.

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Reply from LifeStation

Oct 21, 2019

Thank you for your feedback Thana. We pride ourselves on having our devices as competitively priced as we can within the industry to ensure that the protection we offer can be available for any customer. However, we understand that this may not be the ideal price for everyone so we hope you find something that better fits your preferences.

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om
October 14th, 2019 DETAILS
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Not completely satisfied with bracelet and neck chain features

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Delores Hudson
October 14th, 2019 DETAILS
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Always available and prompt response courteous

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Reply from LifeStation

Oct 14, 2019

Thank you for the review Delores!

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Al
October 14th, 2019 DETAILS
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easy to set up and use for a senior citizen, billing is easy

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Reply from LifeStation

Oct 14, 2019

Thank you Al!

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Linda
October 14th, 2019 DETAILS
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Very helpful when I call them. Right there on the phone when I have an emergency.

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Reply from LifeStation

Oct 14, 2019

Thanks Linda!

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Kerri
October 14th, 2019 DETAILS
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customer service is always friendly and easy to deal with

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Reply from LifeStation

Oct 14, 2019

Thank you for the review Kerri!

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Annette Boutte
October 14th, 2019 DETAILS
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My mother has shared every experience she has had and with exception of 2 x in recent year when she did fall and it did not go off which we did not complain because she came through with scratches & bruises...nothing broken we are blessed.

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Reply from LifeStation

Oct 14, 2019

Thank you for taking the time to write a review Annette! Please do not hesitate to call if you feel the device is not working properly, we have people standing by ready to help fix whatever issue may occur.

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Gerry
October 14th, 2019 DETAILS
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I wish there was a wrist band to wear instead of the clunky necklace.

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Reply from LifeStation

Oct 14, 2019

Thank you for the review Gerry! We do offer wristbands for our systems in all cases except for the Mobile GPS Device. We have yet to offer a GPS Device as a wristband but is something that we will hopefully be unrolling in the future.

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Bob
October 14th, 2019 DETAILS
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They immediately send help when I need it

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Reply from LifeStation

Oct 14, 2019

Thank you for the review Bob!

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Freda VanFleteren 48867
October 14th, 2019 DETAILS
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The only time I needed it, it didn't work. Not sure why. My son got it going somehow

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Reply from LifeStation

Oct 21, 2019

Thank you, Freda for your feedback. We’re glad we were able to confirm that your console is functioning properly. Feel free to contact our 24/7 customer service line at 800.998.2400.

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George F. Keck
October 14th, 2019 DETAILS
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they have always met my expectations, I feel confident in using this service

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Reply from LifeStation

Oct 14, 2019

Thank you for the review George!

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Edie
October 14th, 2019 DETAILS
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fortunately have not had to use in emergency,but accidentally and had good response.

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Reply from LifeStation

Oct 14, 2019

Thank you Edie!

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Randy
October 14th, 2019 DETAILS
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The LifeStation equipment has been able to hear voice response from a fair distance which helps when trying to decide where to locate the unit. Response time is quick and we have been able to respond in a timely manner

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Reply from LifeStation

Oct 14, 2019

Thank you for the review Randy!

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Jean teal
October 14th, 2019 DETAILS
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The service has been a literal life saver for my mother on several occasions. The peace of mind it provides is priceless

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Reply from LifeStation

Oct 14, 2019

Thank you for the review Jean! We are so glad that the LifeStation system has helped provide peace of mind for you and your family.

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Ruth Gosche
October 14th, 2019 DETAILS
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Super customer service. When our mom's lifestation button goes off, they are immediately responding to her. Just last Sunday, I gave LifeStation info to an 80 year old man in Findlay, Ohio. He is going to be contacting you.

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Reply from LifeStation

Oct 14, 2019

Thank you for taking the time to write a review Ruth!

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Leonard Mullett
October 14th, 2019 DETAILS
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They have answered in emergencies and very calm and and knowledgable.

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Reply from LifeStation

Oct 14, 2019

Thank you for your review Leonard!

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Dna
October 14th, 2019 DETAILS
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Very polite and knowledgeable and courteous

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Reply from LifeStation

Oct 14, 2019

Thank you very much DNA!

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Bruce Chaplin
October 14th, 2019 DETAILS
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Slow Response. Localized t house and surrounding yard.

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Reply from LifeStation

Oct 14, 2019

Thank you for your feedback Bruce! If you believe something is wrong with your device that my be interfering with the response time please feel free to give our 24/7 customer service team a call.

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E. Kelly
October 14th, 2019 DETAILS
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I used them with my mother for over five years and they were great. So when I had to get my dad one they were the company I called. They have responded every time excellently. Highly recommend them

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Reply from LifeStation

Oct 14, 2019

Thank you for taking the time to write a review E.Kelly!

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Cheryl Bolton
October 14th, 2019 DETAILS
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Great customer service, caring staff, dependability

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Reply from LifeStation

Oct 14, 2019

Thank you Cheryl!

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Marie
October 14th, 2019 DETAILS
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Most times they respond quickly. Customer service had me waiting over 20 minutes.

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Reply from LifeStation

Oct 14, 2019

Thank you for your feedback Marie! We are working on making the customer service wait times more reasonable for our users.

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Evelyn Blair
October 14th, 2019 DETAILS
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Timely response. Polite, show concern for customer.

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Reply from LifeStation

Oct 14, 2019

Thanks for the review Evelyn!

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Patricia martinez
October 14th, 2019 DETAILS
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Always answer and take initiative A few times have been because when I was reaching into the washer the alert was sent because I leaned on it. When I called to cancel it was averted

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Reply from LifeStation

Oct 14, 2019

Thank you for your review Patricia!

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Louise
October 14th, 2019 DETAILS
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They very quick answering but would love for them to have greater range.

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Reply from LifeStation

Oct 14, 2019

Thank you for your feedback Louise!

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Sharon
October 14th, 2019 DETAILS
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I would give the service 5 stars but the quality of the speaker on the system leaves a bit to be desired.

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Reply from LifeStation

Oct 14, 2019

Thank you for your feedback Sharon! We are continuously updating our technology with the latest innovations and will continue to improve the speaker system on the device.

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Russ Jernigan.
October 14th, 2019 DETAILS
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I have always had a quick response even If I hit the Emergency button by mistake.

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Reply from LifeStation

Oct 14, 2019

Thank you Russ!

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Nancy Plemmons
October 14th, 2019 DETAILS
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Price. Overuse protection. Strong signal in spite of trees.

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Reply from LifeStation

Oct 14, 2019

Thanks for the review Nancy!

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Patrice
October 14th, 2019 DETAILS
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Great coustomer service and quick responce time.

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Reply from LifeStation

Oct 14, 2019

Thanks Patrice!

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Janice Z.
October 14th, 2019 DETAILS
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The response time is excellent. I especially like the fact that they talk directly to you asking if I need help.

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Reply from LifeStation

Oct 14, 2019

Thank you Janice!

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John
October 14th, 2019 DETAILS
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Always courteous and quick to respond when I do monthly testing.

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Reply from LifeStation

Oct 14, 2019

Thank you for the review John!

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Lewis O.Metts
September 23rd, 2019 Albany, GA DETAILS
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I live alone, the GPS system what I needed to insure that I would be found in case of a fall. A great system , a great customers service, helpful if ever need it.

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Reply from LifeStation

Sep 24, 2019

Thank you for taking the time to write a review Lewis!

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Marilyn Pereda
September 19th, 2019 Floresville, TX DETAILS
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I’m so gIad to have this opportunity to tell my story about my Lifestation. On the 13th of September I went out to my backyard and while out there my knee buckled and I fell and broke my ankle in several places. I guess I might have been out there for a long time if not for my Lifestation. It was literally a lifesaver and I was able to call EMS and get help very quickly. Like everyone else I never thought this would happen to me, but it has and I’m laid up in the hospital and will transfer to a rehabilitation facility tomorrow for a long stay while I try to recuperate and get stronger. Thank you Lifestation, for your wonderful service at a reasonable price and great customer service. I would recommend you to anyone.

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Reply from LifeStation

Sep 20, 2019

We are so sorry to hear about your fall Marilyn, and hope you will feel better soon. One of the biggest fears of falls is wondering how long you could be on the ground before someone finds you, so i am so glad that we were able to help send emergency services to you. Thank you for taking the time to write a review, and thank you for choosing LifeStation!

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V Brown
September 18th, 2019 Milledgeville, GA DETAILS
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Sales and customer service personnel were extremely knowledgeable and patient. They were able to verify that the LifeStation Medical Alert device had all the features we wanted (easy to set up and use, fall detection, water proof, GPS locator, single device with base station (not multiple devices, no additional charge if accidently activated, no contract, reasonable monthly cost), The alert responders have been very kind, supportive, and very quick to respond. We got EXACTLY what was advertised and everything we wanted. Thank you so much! I can sleep at night knowing my Mother and I have this additional safety support and she can continue to live alone in her own home.

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Reply from LifeStation

Sep 19, 2019

Thank you for taking the time to write a review V!

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Cynthia for Bertha
September 17th, 2019 Raleigh, NC DETAILS
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My mom has fall protection. It's quite sensitive so I'm confidant if she falls it will be detected.

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Reply from LifeStation

Sep 18, 2019

Thank you for taking the time to write a review Cynthia!

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Richard Kelly
September 17th, 2019 Orland, CA DETAILS
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I received numerous texts, phone call and the machine itself advising of a low battery. Spoke with customer service and tests indicated it was my wife's button and that a replacement would be sent. When the replacement did not arrive I called and the Rep. said a replacement had not been ordered. He said he would order one right away, I checked shipping method and gave my PO Box for USPS. Again the replacement did not arrive in a reasonable time. On this, my third call the Rep checked the tracking and advised it would be delivered the next day, Saturday. I checked on Monday, still no replacement. My fourth call Rep told me the replacement was returned, "unable to deliver"! It had been sent to my street address with no mailbox instead of my PO Box. Again I was assured that a replacement would be sent immediately!! When it did not show up in a reasonable time I made call #5 and demanded to speak with a Supervisor, I might just as well asked to speak to JC himself, the best I could expect was a call within 48 hours. My wife was just home from 2 months in hospital and rehab, she has a severe mobility problem; we live 4 miles out of town, nearest neighbor is 1/4 mile away. Life Station is her only lifeline when I have to shop. I expected much better service than this and seriously considering changing service providers! You have a serious problem in your Customer Service Department.

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Reply from LifeStation

Sep 19, 2019

Thank you, Richard for your feedback. We are glad we were able to speak with you and confirm receipt of your new equipment. Feel free to contact our 24/7 customer service line at 800.998.2400.

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Alvina
September 13th, 2019 Kansas City, KS DETAILS
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Quick responses. Delivers service as stated.

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Reply from LifeStation

Sep 13, 2019

Thank you Alvina!

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Vickie Hunt
September 13th, 2019 Linden, TN DETAILS
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I love your service you are fast to answer do not have to wait at all your people answer when the button push l feel safe when l have l necklaces on everywhere l go because l can count on your service thank-you much for you the good service.

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Reply from LifeStation

Sep 13, 2019

Thank you for taking the time to write a review Vickie!

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Jane
September 13th, 2019 Bristol, IN DETAILS
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It is easy to get and use haven’t had to use it yet but it’s there if I need it

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Reply from LifeStation

Sep 13, 2019

Thank you for the review Jane!

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STEVE CITRON
September 13th, 2019 Waldwick, NJ

excellent, it is doing exactly what was described by the sales associate. it was used already and proved to be reliable.

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Reply from LifeStation

Sep 13, 2019

Thanks Steve!

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Theresa S
September 13th, 2019 Kingston, PA

When checking for another system for our mother life span was very informative and helpful. Called immediatly when it alarmed by accident which is reassuring. Also, took time to answer my questions when my mom thought there was a problem with the alert system.

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Reply from LifeStation

Sep 13, 2019

Thank you for taking the time to write a review Theresa!

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Buck
September 13th, 2019 Rome, GA

I have returned all of the equipment to you because of poor customer service. Even though I have returned it you still continue to charge me. You charged my credit card before I had even had a chance to set it up. Plus after getting three different units and two didn't work, I decided not to use you.

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Lucille Adler
September 13th, 2019 Montgomery, AL DETAILS
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I accidentally bumped the pendant and a voice came on asking if I was OK. Polite, and good service. I feel confident with Life Station.

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Reply from LifeStation

Sep 13, 2019

Thank you for your review Lucille!

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Beverly Boromisa
September 13th, 2019 Michigan City, IN DETAILS
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LifeStation is a very well-managed & affordable life alert for seniors. You have all you need with the pendant & charger. The customer service people are excellent & friendly. I feel very secure having my alert with LifeStation. Beverly

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Reply from LifeStation

Aug 28, 2019

Thank you for taking the time to write a review Beverly!

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Jen Williams
September 11th, 2019 Vinton, VA DETAILS
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My mother has had the Life Station unit for several years and it has worked very well. When I called to add the “key lock” unit today, the representative automatically put me on the $3/month service charge. He didn’t mention the other option of buying the key lock unit for $40. A few weeks ago when I called in to ask about the key lock unit, the representative told me of the two options. So I felt as though the representative I talked to today who wanted to charge me the $3 monthly service fee without offering me to buy the unit for $40 was DECEPTIVE! If I hadn’t talked to another representative last week, I wouldn’t have known about both options. Honesty should always be the best policy!

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Reply from LifeStation

Sep 12, 2019

Thank you for your feedback Jen. Selling the lock box was a policy that we has discontinued several years ago, so it seems that the agent who told of the second option was confused and had forgotten the change in policy. Currently the lock box is only available at the current cost of $3 per month. We are sorry for any inconvenience this may have caused.

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mary cazzola
September 10th, 2019 Las Cruces, NM DETAILS
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I just received the new station. I have to get my daughter to come after work to set it up. So, I really can't tell you anything about the station. The other one that was sent had a problem with it and a new one was sent. It arrived very promptly. I will be glad to answer your questions when it is set up. Thanks Terri

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Reply from LifeStation

Sep 12, 2019

Thank you Mary!

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James E Brill
September 9th, 2019 Racine, WI

I have only used it for the test call yet. I was rather disappointed with the amount of time it took for them to answer after I pushed the button. Then they put me on hold for about 15 sec. before they asked f I was okay. I feel, had this been an emergency, the needed help would possibly not have been in a needed timely manner

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Reply from LifeStation

Sep 12, 2019

Thank you James for taking the time to speak to us regarding your issues with your test. I am glad that we were able to address all of your concerns.

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William McGowan
September 9th, 2019 Citrus Heights, CA

I liked the product and told the person I wanted to purchase the unit. I needed to decide if I wanted the GPS option and they would call me back to verify. After that call, I received additional calls but when I told them I had already talked to a representative, they didn't want to talk further. They never did follow up.