Name: LifeStation
Rating: 4.5

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Verified Customer

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Anonymous McVeytown, PA

I do check in every couple months to make sure the machine is working. The customer service is very nice and thank me for checking and they reset the machine and then I'm good to go again. It's easy to use and they are very quick to answer my call. They make it easy to pay. The monthly billing goes to one of my cards so I never have to worry about forgetting to pay, it's just automatic.

3 years ago

Reply from LifeStation

Thank you very much for taking the time to write a review!

Nov. 13th, 2018

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Verified Customer

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Alan

Everything went so seamlessly from my first call to equipment retrieval, to equipment set up. It was just fantastic. When we first got the unit, there was a problem with the device. They very clearly talked through the situation with me and within 48 hours we had another device on hand. There was no finger pointing. They acknowledged it right away that it was equipment malfunction, apologized, and took care of it. It's so simple as a single butotn.

3 years ago

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Harold

Customer service is pretty good. I always call and get what I need. They're right on every time I call in and they always answer my questions and give me feedback if I need anything, they'll talk to me about it. They're very nice. The device has a good monitor, good speakers and has a good range to pick up. It's a pretty good valuable product. Everybody is really friendly and they've been really nice to talk to.

3 years ago

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Roberta

I had the names and numbers of several companies and I liked the response that LifeStation gave me when I was interviewing them before I decided which company to go with. They're so responsive when I call the customer service number. They answer all my questions. I think they're just outstanding as far as their services are concerned. It works so well. I'm very pleased with it.

3 years ago

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Judy Omaha, NE

I only pressed the button one time and that was an accident. The response was immediate and I haven't done any of the test calls, but I was totally happy with it assuming that it would, they would be there if I need them. The device doesn't bother me, it's just there, it doesn't get in the way. I think it's kind of a nice secure feeling to know that if I need help it's at the push of a button.

3 years ago

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Sandy Corvallis, OR

They have been there when I call when I push that button, someone gets on there and asks me what's going on and sends me help. When you're at my age and you fall, you need that instant help. They are always there when I need them and it doesn't take very long for them to answer my call for help. Sometimes it to a little long time ringing but I know they have a lot of calls coming in. I really like the company. They've been good for me, it gives me peace of mind knowing that I can reach out to somebody.

3 years ago

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Earleen Leesburg, FL

They just don't send the ambulance. They talk to you to find out what your problem is and the medical team already knows what they're dealing with when they get there. It's easy to put around your neck. It's easy to carry, it's not a lot of weight and I wear it whenever I get up at night. It's small. It's convenient. It works. It's nice I could inform my children, since they don't live in the same state I do, they got a text message I think and they know what's going on and where I'm going and what hospital and everything.

3 years ago

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Daisy Champaign, IL

I got this for my mom so that she can go wherever she wants to and it will work. She can be in the store or traveling and it will work. Every time we have called with questions or needed help, they've been very polite and helpful. They test the unit and let us know that everything is working fine. This company is competitively priced compared to a lot of the other ones which are too expensive.

3 years ago

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Lila Studio City, CA

I chose LifeStation because they're local. They have somebody specifically for my grandmother's safety. They're are not like a department store or generic safety stuff. That made me feel more comfortable making that choice and any questions I've had with LifeStation they've been very transparent on their answers. The customer service has been very supportive and they've been very knowledgeable in their answers. They don't give you the run around, they've always treated me with respect and been very professional and courteous on the phone.

3 years ago

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Anonymous Augusta, GA

Whenever I do my monthly check, they are very prompt with getting back to me as far as what's going on. I didn't want something around my neck because I feel like it's jewelry, but the wrist alert really isn't that noticeable to people. And, if it is, it looks like a lot of athletic things people use when they're jogging. I like it because it's subdued. They provide everything they say they are going to and go out of their way to give you courteous service.

3 years ago

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Barbara

I haven't had to use it for an emergency but at least I know that if I have an emergency you know it'll be there for me. It's just good for people like myself who are partially deaf and can't hear the other kind of devices. It's good because I can wear it if I'm outside, if I'm going some place, working some place it's got the GPS on it so that's important.

3 years ago

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Cindy

I live in a different city than my mom, which is why we settled on LifeStation. Every time I call them for a question or anything, they're always very pleasant and friendly. Even when my mother accidentally rolls over it in her sleep and sets off the alarm, they're pleasant and helpful. She's never had a problem with it. When the battery got low, they sent her a whole new device. We have no complaints, and only good experiences.

3 years ago

Reply from LifeStation

Thanks for reviewing us, Cindy.

Aug. 1st, 2018

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Verified Customer

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Beverly Eirkofer

I got it through my insurance company. After getting it, I found out that I can use it anywhere I need it in the United States, it's not just limited to a certain area. I haven't had any problems with it so far but it's kind of heavy to wear around my neck. I do feel safer when I'm wearing it though. If I walk away in the morning without putting it on I feel like I'm not completely dressed. I always need to go back and put the necklace on.

4 years ago

Reply from LifeStation

Thank you for taking the time to write a review Beverly. You are not alone in thinking that the device feels too heavy at times, sadly though with the technology that we have available the device has to have a certain amount of weight to it.

Aug. 22nd, 2018

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Anonymous

They seemed to offer all the things that I wanted for a lot less compared to the other brands. They are always able to answer any question that I have. I never have to wait or get a callback. I have the bracelet and I like it but for a person with really small arms, it doesn't have enough holes. I also have no idea how to put together the network thing. The instructions were just unclear.

4 years ago

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Bonnie Van Schaick

I looked for different companies and found out that my own health insurance company was hooked up with Life Station. That was the main factor in my decision because it got me the service for a lesser cost. The few times I've talked to them it has been good. Every once in a while they also call me to check on me. I really appreciate that. The device is a little hard to take care of. It's a little annoying sometimes because it's not easy to wear with some clothing. Still, I'm very pleased with it.

4 years ago

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Sandy Reed Sterling, VA

My daughter picked it out because of the fall protection. The necklace is easy to hit by mistake, especially when I'm cleaning or leaning. I just forget that I have it on me most of the time. I've done that a lot of times but they're always very nice about it. I've used it maybe 4 times for simple falls too and they've been great about coming out to get me up from the floor. I've never had any injuries. It's a pretty good service considering what we're paying.

4 years ago

Reply from LifeStation

The necklace is very sensitive, but if it was not we would not be able to detect as many falls as it does now. Sadly the trade off for this is that at times it will activate by accident. Regardless, thank you for choosing Lifestation, and thank you for your review Sandy!

Jun. 4th, 2018

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Anonymous Kailua-Kona, HI

I got it mostly to have it as a form of security. I recently lost my husband plus also have balance problems and need to climb a lot of stairs. The wristband was really rough on my wrist so now I just carry it when I go up and down the stairs. That's basically the only time I use it. I don't really know what the range radius of it is and if I can use it outside the house.

4 years ago

Reply from LifeStation

We do offer a device that is mobile and can be used anywhere in the country. We also can provide a necklace instead of the bracelet if you feel it is not comfortable for you. Please call our 24/7 customer service line at 800.998.2400 and let us see how we can help you in this situation.

Jun. 5th, 2018

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Donna Cooper San Diego, CA

I saw an advertisement in the newspaper so I got it. The button works and they are very prompt when I have to push it. I have done that accidentally and they get right back to me within a minute or so. Everyone is very pleasant. I don't really like the cord that holds up the button though, it's ugly. It's also a little pricey but it makes me feel very secure to have it. I'm satisfied with it.

4 years ago

Reply from LifeStation

Thank you for taking the time to write a review Donna! If you are not satisfied with the cord, please call our 24/7 customer service line at 800.998.2400 and see if we can help you with a different material or another way to hold the pendant.

Jun. 5th, 2018

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Anonymous Utica, MI

We did a little bit of research and based on the cost-value analysis we did it seemed pretty good. I was very pleased with it. The button is very sensitive and touchy, which isn't necessarily a bad thing, but it might be a bit too sensitive. We've had a few false alarms but we've been very pleased with the responses we've gotten. They have been very courteous, helpful, and prompt. It's good overall.

4 years ago

Reply from LifeStation

Thank you for taking the time to write a review. The reason why the button is sensitive is because it needs to be able to detect all kinds of falls, where are usually not similar from person to person. If the device wasn't sensitive, there is a chance that it would miss an actual fall and that would be a huge problem for our customer. Because of this, we would rather it be too sensitive and go off by accident rather than having it not activate when a real fall does occur.

Jun. 5th, 2018

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Anne Fleming Zachary, LA

I'll be 80 soon but I'm still able to live alone and take care of myself for the most part. My daughter discussed this with me and both her and my father felt like it would be a good thing to have when I'm home alone. Since I live on my own, that's very often the case. I use it a lot at home, whenever I go outside to the mailbox, or just to take a walk. I wear the one around my neck since I like it a lot better than the one that goes on my wrist. With it you don't have to have your hands on the phone all the time, the button is just right there for you, all you have to do is push it and they'll be there. I'm just hoping that whenever I need it I'll get great support from them. It relieves my children's worries and makes me feel safer.

4 years ago

Reply from LifeStation

Thank you very much for taking the time to write a review Anne! Hopefully you will never need to use it, but i am glad that it helps relieve some worry and gives you peace of mind. That is why we are here.

Jun. 6th, 2018

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Kirsten Pederson Orem, UT

I got it for my mom because of the reviews it had online and the cost of it. At first I had some issues with where they placed the unit but it all ended up working well. I feel like I'm always able to get the help that I need from them. My mom had a fall once and she pushed the button for help. They were able to get medical help for her and they also notified me of what had happened. It's all working out well.

4 years ago

Reply from LifeStation

I am sorry to hear that your Mother had a fall, but i am glad that we were able to help her. Thank you for taking the time to write a review Kirsten!

Jun. 6th, 2018

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Keith Payne Okeana, OH

My father in law will not use it and I probably will be returning it, Unfortunately he won't use it other than that practiced and it worked great but we just haven't been able to get my phone and cooperate. They went out of their way and answer my questions and help me get set up give me ideas on how to help with getting my father now to to use the the system.

4 years ago

Reply from LifeStation

I am sorry to hear that Keith. Ultimately no matter how much someone may try to help, it is up to the person wearing the device to decide whether or not they want to participate. If you would like to speak to someone about this, please contact our 24/7 customer service line at 800.998.2400 to help you with your situation.

Jun. 6th, 2018

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Jean Prann Reading, PA

My daughter researched it and signed me up with them. I've had it go off accidentally maybe once or twice while I was sleeping and they have called right away whenever that happens. I don't find it to be clumsy or anything of the sort. It does go off on accident every once in a while, but I imagine that's the case with devices like this one. I think it's very reliable and it's nice to know that I have it.

4 years ago

Reply from LifeStation

Thank you very much for taking the time to write a review Jean!

Jun. 11th, 2018

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Nelda Daniel

I didn't choose it, my daughter did. She found it online and decided to get it for me. So far I've been very pleased with the people that I've talked to. I love the fact that the button is water proof. It is also very sensitive but I've been pleased with how fast they respond. One time I accidentally pushed it and somebody came on the line immediately.

4 years ago

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Roseann Caiola Rochester, NY

I just checked a few services and they came up with a good price so I chose them for my mom. I really like that it's not around my mother's neck. Instead she has it on her wrist and she doesn't take it off. The lady I talked to was very nice. She answered all my questions and gave me the answers I was looking for. I didn't have to wait a lot and it was very easy.

4 years ago

Reply from LifeStation

Thank you for taking the time to write a review Roseann!

May. 31st, 2018

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Judith Muniz Mount Prospect, IL

We picked them because of several reasons. My mom mostly just felt confident that she was speaking to a live person since she doesn't like her calls going to an automated machine. It was also really nice that they had bilingual agents. They can get her someone that speaks Spanish. They have the phone to my mom's doctor now so they can reach out to him if she needs it. All she has to do is push the button and they'll get him for her. It's really nice. They have no hidden agenda or anything of the sort, you get exactly what you see from them and that's it.

4 years ago

Reply from LifeStation

We do not believe that a language barrier should prevent someone from being able to get the help and peace of mind that they need from Lifestation. Thank you very much for taking the time to write a review Judith!

May. 31st, 2018

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Iris Smith Camano, WA

They seemed to be the most responsible and reliable company. They were also less expensive than some of the other ones I looked at, so I signed up. Since I've started working with them I've found them to be very helpful. When I do tests every month they are good about answering any questions I have. They take their time to talk with me. What I don't like is that you have to recharge the batteries all the time. If you forget that can be a problem.

4 years ago

Reply from LifeStation

Charging the battery is one of the few inconveniences that people have talked about in regard to medical alert devices. Unfortunately at this time there is no other alternative as any system on the market has to be recharged. Thank you for choosing Lifestation, and thank you for taking the time to write a review Iris!

May. 31st, 2018

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Jennifer Mccullough Englewood, FL

I looked at a bunch of different options but the biggest thing that made me chose them was the fact that the button can go in the shower, it has GPS, and it can detect falls. My mom wears it and it's very nice and easy to use. Every time we've done a test call they have answered right away. Everyone is also super friendly too and very professional. I'm very happy to have it.

4 years ago

Reply from LifeStation

Being able to use the device in the shower is an incredibly important feature as many falls occur in the bathroom. Thank you for taking the time to write a review Jennifer!

May. 29th, 2018

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Roger Handwerk Mount Gilead, OH

We picked it because of a combination of reasons. Partly it was because it seemed to offer the things that my mother needed. When we got the equipment it was all easy to set up and the button is easy to use. It hasn't given us any problem so far and my mother can use it just fine. It's reliable. The contact I've had with customer support has been good.

4 years ago

Reply from LifeStation

Thank you for taking the time to write a review Roger!

May. 30th, 2018

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Patricia Sullivan Little Rock, AR

We got it as a recommendation from a friend. The attitude that their customer service people have is great. When we received the set we tested it to see if it worked. It took like 15 seconds for them to call us. They asked us if we were having any problems, and that was it. Their quickness was the most important part for me. The button is a little bit big and bulky. For me it would almost be better if there was something bigger but that was flatter.

4 years ago

Reply from LifeStation

We pride ourselves on having the most helpful and polite customer service specialists possible. Thank you for taking the time to write a review Patricia!

May. 30th, 2018

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Marilyn Smith Pocatello, ID

I went online and since they had good reviews I went with it. The whole thing, including the bit that I plug into the wall, is small. The button that I wear around my neck is not heavy either which is great since I have a lot of neck problems. I don't even feel it when I wear it around my normal clothes and it doesn't show through. I've accidentally pushed the button but they're always very responsive and call to make sure I'm ok. I'm sure that when I need them, they'll be there.

4 years ago

Reply from LifeStation

Thank you for the review Marilyn! Some people feel that the button is very heavy, so i am glad to hear that you barely notice it when you are wearing it.

May. 30th, 2018

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Carleen Mcmahon

To be truthful my son is the one who purchased this for me. I had nothing to do with that. I got really mixed up when we got the unit and I made some stupid mistakes but their people were extremely nice and helpful. They didn't make me feel like an old lady or anything. It was very nice and comforting. I'm very glad to have it, I feel like I can count on them if I need them. I feel safer.

4 years ago

Reply from LifeStation

Many people can struggle to set up the device, and since we are aware of that, we try to be as accommodating as possible when you are setting up the device for the first time. We do not want you to feel flustered with something that is supposed to be there to help you. Thanks for the review Carleen!

May. 30th, 2018

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Steve Oostdyk Port Saint Lucie, FL

This was a great gift from my children. Anytime I've ever had a question they were very prompt in answering it for me. if there was ever an incident where they needed to contact me, they did so promptly. There are times though when there's a delay between pressing the button for assistance and having someone on the line. Still, my experience with it has been excellent.

4 years ago

Reply from LifeStation

We can not ensure it 100% of the time, but we always strive to have as fast a response as possible to provide you with the help that you may need. Thank you for taking the time to write a review Steve!

May. 29th, 2018

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Cendie Dietrich Lake Chelan Community Hospital Chelan, WA

I work for Lake Chelan Community Hospital and have installed several units. I had to call back several times to get the hospital credit on a few of the units. When I had called to order the unit I had explained to the sales rep that I was new at purchasing the unit through lake Chelan Hospital and wanted to make sure we would get the credit for the unit then when looking into it both units I ordered we were not getting the credit. Also one lady client was very unhappy with the way the landline fall detection hung horizontal and not l vertical on her neck and felt the company could come up with a better looking la-nerd for around the neck the client canceled the order. I thought it was not good company policy to make our company pay for the return of your product.

4 years ago

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David Smith (real name) Cedarville, WV

My mother used the button when she fell (finally after 12 hours, was not LifeStations fault she wouldn't push the button), they contacted 911 when they could not hear her respond (television was up to loud blocking her voice). They then contacted me and I tried calling several times until the LifeStation unit picked up the line and I could call for my mother over the speaker and assure her that EMS was on the way. I have now installed cameras to go along with the LifeStation unit in case she leaves the TV to loud again, but I trust LifeStation for monitoring in case my mother falls again.

4 years ago

Reply from LifeStation

I am so sorry to hear about that David. I am glad that your mother was able to get help, and that LifeStation was able to help however we could. While we do not expect our users to install cameras in their home, I believe that the fact you are shows how dedicated you are to ensuring your Mother's safety, and we are so glad that you chose LifeStation to help you in this situation. Thank you for choosing LifeStation, and thank you for taking the time to write a review David.

Oct. 30th, 2018

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Esterline York & David Williams Elk Grove, CA

My mother was the one that chose LifeStation. I recommended a different one, but since she wanted them specifically I bought it for her. Most times they were very responsive and gave me the correct answers to our problems. The button worked efficiently and just as advertised. I was contacted by LifeStation within minutes of them contacting EMS to go to my mother's aid. I was then contacted by the emergency room to let me know they had sent out people to my mother's house. That happened 25 minutes after LifeStation contacted me. Unfortunately, my mother didn't make it'.It all worked well though.

4 years ago

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Cindy Mello Anaheim, CA

We just got it for my mother. Customer service was very helpful and they took their time to explain everything to me. I think my mother was able to understand it too, but I'm not quite sure if she was able to grasp all of the information. I'm not completely sure she'll do what she needs to do if something happens. They have very good customer service though, everybody seems to know what they're doing. It helps during difficult times. All the products are expensive, but they're a set and come all together.

4 years ago

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Gerald Smith Myrtle Creek, OR

I just moved to a new cabin that's in the middle of nowhere so I needed that. Customer support is very attentive and easy to understand. I've been very pleased, they're just so courteous. It's nice to have that human touch instead of a recorded message you know. The button is excellent. It's there for me wherever I go in the country as long as the cell service works. It's got 911 built into it and they have my location so they can come help me everywhere.

4 years ago

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Renee (Johnetta) Mustafa Carson, CA

I just liked the GPS, that was the main thing that convinced me to get it for my mother. Other than to test it, I haven't really interacted with customer service. The first time we tried it I thought they took too long to answer the phone. I was a little concerned about that should my mother have an actual emergency. They were also not very clear when they were explaining things about the equipment. I was told that one of the lights of the button should be on at all times, and I thought that meant that the device wouldn't work. Though I think that what they meant was that when you put it on the cradle the light should stay red. They weren't real clear about that, but it all works. It is a very valuable service.

4 years ago

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Sally Hamilton Evans City, PA

I liked the price, the service, and that everything was taken care of in house. We've only tested it so far, we haven't had any emergency, but even the testing process was very nice. When the button is pressed we get contacted immediately by LifeStation. They ask right away if my mother is alright and are always very comforting. Updating our information was very easy to do as well and everyone was friendly. It has been an excellent experience so far.

4 years ago

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Deborah Friscia Mount Sinai, NY

To be perfectly honest, I didn't really know where to get something like this. My grandson recommended them to me and I just took his advice and got it. I'm very happy with it. I've tested it by accident once and the people that responded were very nice. The response was also very prompt and everyone was just so polite. The cost is fairly average to what other companies have.

4 years ago

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Anonymous Lincoln Park, MI

I just heard about them and decided to give them a chance. So far I've only been with them for a month but I've been satisfied with everything. The person that I spoke with to get it all set up answered all of my questions and made sure that I understood everything. She was very polite when she explained it all. I also like the way their system is set up with the bracelet and the medical necklace.

4 years ago

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Verified Customer

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Frances Sprague

After I saw it I thought it would be a good idea to get one. I've had a little trouble with the company, but when I called and asked them to correct it they were very nice about it. They fixed the problem quite quickly. That made me very happy and I really appreciated them taking care of it. They are very competent and pleasant. I haven't had any reason to use it yet, but from the little experiences I've had with them it all seems good. Since I'm a senior, paying it monthly is a bit hard but I'm doing it.

4 years ago

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Jim Kirkbride El Dorado, KS

We picked it because it had what we were were looking for with a good price and flexibility. We haven't used it for anything other than testing the system. When we did that it was all done well, we got good information. The device is easy for my parents to operate. The button is big and, I mean, of all the things you would want an older patient to have is a unit with big numbers, buttons, and a loud alarm. That's nice I think.

4 years ago

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Betsy Keith Graham, TX

The main reason I got it for my mother was that it was cost effective. When I first set it up, the lady or whoever I spoke with was not very friendly. My mother hasn't had an emergency so far, but when she set it off they didn't care that it was an accident, they responded. Whoever answered her call was very friendly and sweet to her. As long as it takes care of my mother, I'm happy with it.

4 years ago

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Susan Campana Warren, OH

I went to a lot of different places and gathered all the information before making a decision. I thought their price was very reasonable and I ended up getting it for my aunt last August. Since then I called and got one for my mom as well. I like their features and the people are very nice on the phone. We really haven't had to use it for any emergency situation. The device is very easy to connect though. The voice that comes out of it is very loud, which is great for people who are hard of hearing.

4 years ago

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Alma Kisamore Cumberland, MD

I purchased that for my aunt and she's the one that uses it to date. I looked around a bit to see if I could find something that she could use in the area, especially since she lives out in the country and there's no internet out there. I know she has been very happy with it. She has actually used it five times in one year. One of those was actually because of a broken leg.They are always dependable and a good company to work with. It's very comforting for other family members to know that she has it available since she lives by herself and is 87 years old.

4 years ago

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Anonymous Gresham, OR

I have the pendant that I can use in my house and that I can even take with me to the shower. I don't have to worry about anything, which is great since I'm alone in my house a lot. As soon as I press the button I know somebody will respond to me. I also have the worldwide system thing, so that means that I can carry it all with me no matter what state I go to. Every time I've called they've answered me right away and directed me to the right person that can take care of my situation. It has been great. They are also there and ready every time I need to test my pendant. On one occasion I needed it to be replaced and they sent it to me right away. I haven't tried any other company or system, but based on what I heard from others LifeStation has everything that the other companies do. Besides, the unit that I have seems more durable than the ones I've seen other people wearing. They all look very generic and fragile but mine is sturdier.

4 years ago

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Anonymous Fresno, CA

I've had it for several years after a friend recommended it to me. I have it on all the time, but the only time we've used it was because I accidentally bumped it against something while moving furniture. Their agent called us and they asked us if we were ok and if we needed any help. I said no and that was that. I was pleased to know that it all really works.

4 years ago

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Fern Hoffman Sun City, AZ

We did some investigating and came up with that one. I haven't used it much, but they've been alright. I am not too happy with the equipment though. I don't like the box that I have to carry around with me. I have to take it with me all the way to Washington and then carry it back with me. It's really heavy and not easy to carry. Besides, when I'm flying it's not the easiest thing. I'd like to have something that's simpler. It would also be nice and a lot more useful if the thing worked if i fell outside, there's really nothing I can depend on if that were to happen. If it could also automatically detect falls without me having to press the button it would be great.

4 years ago