Since 1977, LifeStation has been offering medical alert devices and medical monitoring services designed by medical alert industry veterans to help seniors live independently. LifeStation makes getting emergency assistance easier for seniors who want to live in the comfort of their own home at an affordable cost. LifeStation looks after the health and well-being of older adults, giving them, as well as their family members, peace of mind knowing they will be protected with LifeStation's emergency services and medical monitoring.

Additional highlights of the company include low monthly monitoring fees ($19.95–34.95), no equipment fees, no activation fees, no contract length, and a lifetime warranty on LifeStation equipment. The medical alert company has high ratings and exceptional service, which is evidenced by a number of positive Life Station reviews below.

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The Good

  • Low Price and No Long-Term Contracts
  • Multiple Plan Options
  • System and Warranty
  • Fastest Response time in the Industry
  • Complimentary Alert Messaging
  • 30-Day Money-Back Guarantee
  • Five-Day Battery for Mobile System
  • Waterproof Alert Button
  • "Find My Loved One" Feature
  • Free Spousal Alert Monitoring
  • LifeStation Reviews
  • 1,000-Foot Range from Base Station

Low Price and No Long-Term Contracts

LifeStation has lower prices on medical alert systems than most other leading competitor medical alert companies. On top of that, there are no long-term contracts that rope customers into service for a specified period of time. With LifeStation, customers can cancel at any time without having to pay a cancellation fee. Both of these points make LifeStation a very wise financial choice.

Multiple Plan Options

LifeStation offers a variety of plans to ensure there is a choice that fits every consumer, regardless of their specific lifestyle. Whether you are regularly on the go or typically remain at your home, LifeStation has a plan to fit everyone's needs. You can also choose between monthly, quarterly, or annual billing services. Plan details for LifeStation's three main packages are below:

In-Home Landline — $19.95 per Month

This package is best for customers who most often remain at home but still want to remain independent and safe in the case of an emergency. 

  • Shower-safe buttons wearable as a pendant or on the wrist
  • Sensitive whole-house 2-way speakerphone
  • Optional fall detection pendant available
  • Plug compatible with landline phone jack or modem - optional Cellular System available

In-Home Cellular — $26.95 per Month

This plan is best for consumers looking for protection in their home and around their yard, as this plan has a larger range from the base station to ensure protection in the yard as well as in your home. 

  • 2-Way voice pendant
  • Shower-safe pendant up to 600-foot range (2 football fields)
  • Easy setup - connect to phone line and power within minutes
  • No activation or setup fees 

Mobile LTE — $34.95 per Month

This package is best for consumers looking to be more active with their medical alert system and who plan to leave their homes quite often. This medical alert device is made specifically for on-the-go.

LifeStation’s Mobile LTE boasts the most advanced suite of capabilities to date in a medical alert system. Leveraging AT&T’s 4G LTE network, the nation’s fastest and most reliable system, it takes advantage of LifeStation’s award-winning monitoring center, allowing seniors to get help quickly and confidently, anywhere in the country

  • Fastest, most reliable nationwide LTE Network
  • Most accurate location services, utilizing GPS and Wi-Fi
  • Fully waterproof — take it in the shower or bath with no worries
  • Longest battery life — up to five days without needing a charge

System and Warranty

LifeStation's medical alert systems are covered under a lifetime warranty. Their in-home system consists of a pendant or wristband with an emergency alert device button and a base station that is connected to their monitoring station. The base unit and emergency button work within 1,000 feet of each other. When you press the button, a Care Specialist is notified that you are having an emergency.

The base station features an enhanced speaker and voice capabilities that gives users two-way communication with a Care Specialist even if they have fallen down. For those without a traditional landline, LifeStation offers products for alternative phone service and mobile devices for seniors with active lifestyles. Read LifeStation reviews below to read about customers' experiences with different types of LifeStation alert systems.

Fastest Response Time in the Industry

LifeStation's monitoring station exceeds both national and industry standards for training and response time. It is a UL-listed and 5 Diamond Certified medical monitoring center with a strict training protocol for its personnel, starting with six weeks of formal classroom training and mandatory exams at the end of every module.

Once this training for the response center personnel is successfully completed, there is field training guided by TMA certified instructors. All new personnel receives weekly performance reviews for three months. This ensures a high standard of customer service and a quick response time.

The average LifeStation response time is 20 seconds. The company encourages its customers to do a monthly system test so they can see how quickly LifeStation responds to alerts. LifeStation systems also have check-in capabilities that allow the company to check your system each week to ensure it is communicating with the monitoring center. 

Complimentary Alert Messaging

A LifeStation medical alert device also offers caregivers the option for an alert messaging service that sends automatic email notifications in the event their loved one has an emergency. It also performs a silent weekly test of the loved one's system and notifies them if the system has any issues.

30-Day Money-Back Guarantee

LifeStation features a 30-day money-back guarantee for any customer on any payment plan. This includes customers that still pay month-to-month. This can give customers peace of mind that they can test out LifeStation and get their money back if the medical alert service doesn't work for them. LifeStation is essentially risk-free, and anyone can try the service without committing to any fees or contracts.

Five-Day Battery for Mobile System

LifeStation's mobile medical alert system has an impressive battery life of up to five days, which is an upgrade from the previous 36 hours. This is considered impressively long, especially compared to other medical alert companies. Having a lengthy alarm battery life ensures the medical alert owner does not have to worry about charging the system every day and has the ability to go days without having to worry about doing so. LifeStation also replaces medical alert batteries for free so customers do not have to worry that this cost would be out of their pocket. 

In the case of a power outage, LifeStation's system also has a backup battery that lasts for up to 32 hours. When your power turns back on, the battery will begin to self-charge. 

Waterproof Alert Button

All of LifeStation's medical alert buttons are waterproof. This means you don't have to worry about taking off the alert device when showering, taking a bath, or during other activities that involve water. This is especially convenient since wet areas are the most fall-prone areas, so it is a major plus that you'll still have protection in these instances. 

"Find My Loved One" Feature

For a limited time, LifeStation has created a "Find My Loved One" feature to go with all mobile GPS device packages. This feature allows anyone on the emergency contact list of the medical alert owner to text "Find + [medical alert owner's name]." The contact will then receive a text message with a link to the address of the loved one's location on a map.

Whether it's used as an extra safety precaution or a way to find a medical alert device if lost, this feature adds additional peace of mind and added security for medical alert owners and their loved ones. With a simple text, they can check up on their loved ones and their whereabouts at any time. 

Free Spousal Alert Monitoring

If you have a spouse or another person in your home who also wants medical alert monitoring, LifeStation will provide the monitoring services completely free. The only cost the second medical alert user is responsible for is an extra help button, which is $3.99 per month. 

LifeStation Reviews

LifeStation consumer reviews are overwhelmingly positive, highlighting exceptional LifeStation customer service, affordable pricing, quick response times, and quality equipment. LifeStation complaints are minimal, demonstrating a positive customer experience and awarding LifeStation a high star rating. Knowing LifeStation has reliable service and highly trained professionals can give consumers peace of mind that their loved one using the medical alert device will be taken care of.

1,000-Foot Range from Base Station

LifeStation has a 1,000-foot range from the base station for its medical alert devices. Many medical alert providers have lower ranges closer to 600 ft. A larger range gives consumers more flexibility in how far they can travel from the medical alert device base station and ensures more protection in the case of a fall or another emergency. 

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The Bad

  • Additional Fees

Additional Fees

One way LifeStation's alert service falls short of its competitors, who offer spouse coverage at no additional charge, is by charging an additional fee of $3.99 per month for every extra alert button. Also at an extra cost is a LockBox, a bathroom and hallway alert button, and automatic fall detection, which some companies offer for free or include in the subscription fee. However, the fee is minimal and won't raise your monthly payment by a significant amount. Check out LifeStaton reviews below to see if this has proved to be a problem to past customers. 

The Bottom Line

LifeStation offers both standard benefits as well as modern technological features like mobile GPS tracking technology and audible notifications, letting users know the battery needs to be recharged. LifeStation's pricing is on par with the lower to middle range of industry standards with a price-lock guarantee of one monthly rate and a 30-day money-back guarantee.

LifeStation's greatest strength lies in the industry certifications it holds, such as UL approval and TMA certified instructors to provide peace of mind. The major selling points are LifeStation's state of the art monitoring center, the automatic alerts for caregivers, and LifeStation Fall Detection. The medical alert service is known for its quality medical alert systems with high-end equipment, exceptional customer service, and affordable pricing, including a low-priced monthly fee, no activation fee, no equipment fee, and no contract length.

If you're interested in learning more about the medical alert provider, read LifeStation reviews below to see what current and past customers have to say about the company, its customer service, its equipment, and more. 

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Call our recommended rep over at LifeStation below.

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User Reviews

Star Rating

4.5
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2,420 Reviews

Review Breakdown

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Ellen

October 29th, 2019 DETAILS arrow_drop_down
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We've had Lifestation for our mother for 7 years since my Father passed away, Gratefully, we've never had a need to test it out. However, when we do the routine testing and discover an issue with the machine, the Lifestation staff is swift to respond. We have had to replace the machine once.

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Reply from LifeStation

Oct 29, 2019

Thanks for the review Ellen!

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Doris jarrett

October 29th, 2019 DETAILS arrow_drop_down
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They answer quickly and are so helpful and courteous.

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Reply from LifeStation

Oct 29, 2019

Thanks Doris!

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Laughney

October 29th, 2019 DETAILS arrow_drop_down
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My mother doesn't like the system and only really uses the cipher lock. Won't wear the wristband because it went off and you stressed her out telling her to get on the floor when she was trying to explain. She is not tech savvy. She called ambulance several times from her home phone because she doesn't trust the unit.

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Reply from LifeStation

Dec 03, 2019

Thank you, Laughney for your feedback. We recently tried to reach out to you to discuss your concerns but were unable to reach you. Please contact our 24/7 customer service line at 800.998.2400.

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Frederic (Rick) Ray

October 29th, 2019 DETAILS arrow_drop_down
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Great service and customer service and friendly and understanding responders!

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Reply from LifeStation

Oct 29, 2019

Thank you for the review Rick!

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Lillian Perrica

October 29th, 2019 DETAILS arrow_drop_down
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It takes too long for an answer when the button is pushed

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Reply from LifeStation

Dec 03, 2019

Thank you, Lillian for your feedback. We recently tried to reach out to you to discuss your console functionality. Please contact our 24/7 customer service line at 800.998.2400.

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SIDNEY GIRE

October 29th, 2019 DETAILS arrow_drop_down
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Reliable service, competitive cost. My sister has used their emergency service twice due to falling.

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Reply from LifeStation

Oct 29, 2019

Thank you for taking the time to write a review Sidney!

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Orlando Watanabe

October 29th, 2019 DETAILS arrow_drop_down
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I "test" my system monthly. The last "test the person responding took a little longer to answer and did not check my address before hanging up.

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Reply from LifeStation

Oct 29, 2019

Thank you for your feedback Orlando!

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Barbara

October 29th, 2019 DETAILS arrow_drop_down
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Would prefer faster response time when testing

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Reply from LifeStation

Oct 29, 2019

Thank you for your feedback Barbara.

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Donna Lebold

October 23rd, 2019 Canby, OR

I feel secure now when I am out working in the yard and walking. I walk around a filbert orchard and the back of the orchard is quite far from the road. If I should fall the GPS will tell people exactly where I am.

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Reply from LifeStation

Oct 23, 2019

Thank you for taking the time to write a review Donna!

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Byron

October 23rd, 2019 Round Rock, TX DETAILS arrow_drop_down
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She's used LifeStation probably a dozen times over the years and the response was immediate. I like the response time of the device.

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Anonymous

October 23rd, 2019 Franklin, LA DETAILS arrow_drop_down
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I've gotten very good service and the device is very good. I fell and broke four ribs and I got an immediate response.

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Shirley

October 23rd, 2019 New York, NY DETAILS arrow_drop_down
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LifeStation has responded as promised immediately. I accidentally fell in my house, I actually fell on the device, and they came immediately and responded although I was really okay. I would like to be able to have one outside of the house.

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Tricia

October 23rd, 2019 Draper, UT DETAILS arrow_drop_down
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Always a great response when I need it. The device is for my mother and there were several times when she had fallen and just pushed the button on her little necklace and help was there very quickly.

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Mary

October 23rd, 2019 San Diego, CA DETAILS arrow_drop_down
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The customer service has been very helpful over the years that we've had them. I like the demeanor of the individuals that answer the phone and their ability to be come in a crisis. I just got through testing the device and it did take a little bit of time for them to answer it. In fact it stops saying "emergency" and then we have to wait for somebody to answer or pick up but I did have to use it for a number of falls and a stroke for my mom. Overall, it's been great.

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Reply from LifeStation

Oct 23, 2019

Thank you for taking the time to write a review Mary!

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Susan

October 23rd, 2019 DETAILS arrow_drop_down
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They've been always been able to help with what we need. They've been very helpful. Sometimes the device goes off by accident. There has been times when my mom's been in trouble that instead of using the phone to call them, it was quite helpful for an an emergency somewhere in between.

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Reply from LifeStation

Oct 23, 2019

Thank you for the review Susan!

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Margaret

October 23rd, 2019 Falls Church, VA DETAILS arrow_drop_down
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I had two instances that I have had to call them and they did a very good job getting help to me. I'm afraid I'll accidentally set it off. I haven't so far, but that worries me.

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Sandra

October 23rd, 2019 Las Vegas, NV DETAILS arrow_drop_down
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Never been any issues. It just works. Every test is just perfect.

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Louise

October 23rd, 2019 Escondido, CA DETAILS arrow_drop_down
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I got a response very quickly and that was fine. I like the fact that it's convenient. I can get to it and press the button and then get a response. I've gotten a response very quickly and they arrive at my front door and it was fine.

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Reply from LifeStation

Oct 23, 2019

Thanks Louise!

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Kevin

October 22nd, 2019 Ocala, FL DETAILS arrow_drop_down
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Both parents have fallen and required the device. Seems very reliable and responsive.

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Reply from LifeStation

Oct 22, 2019

Thank you for the review Kevin!

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anonymous

October 22nd, 2019 Cincinnati, OH DETAILS arrow_drop_down
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Always there when I need them. I test it every month.

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Doris

October 22nd, 2019 Vinton, VA DETAILS arrow_drop_down
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They are very good to me. They always answer when I push that button. They're there to help me and I appreciate it. My husband fell outside on a cold night. I pushed the button and they were there swiftly with help.

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Reply from LifeStation

Oct 22, 2019

Thank you the kind words Doris!

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Becky

October 22nd, 2019 Princeville, IL DETAILS arrow_drop_down
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My mother used it the other day. It really is a lifesaver. I've recommended lifestation several times to my mothers friends.

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Reply from LifeStation

Oct 22, 2019

Thanks Becky!

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Devonna

October 21st, 2019 Roseburg, OR DETAILS arrow_drop_down
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The agent I spoke with was professional, helpful and caring. He explained the system and answered all my questions.. And he was never pushy. All of which I appreciated.

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Reply from LifeStation

Oct 21, 2019

Thank you for the review Devonna!

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jerry collins

October 21st, 2019 Rome, GA DETAILS arrow_drop_down
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.. each time you talk to a representative about a problem you get a different answer

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Reply from LifeStation

Oct 21, 2019

Thank you for your feedback Jerry. We will look into the common problems that users have and make sure the answers are correct and uniform among our specialists.

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Marlene

October 21st, 2019 DETAILS arrow_drop_down
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Because it does not give me any trouble. It does what it is suppose to do.

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Reply from LifeStation

Oct 21, 2019

Thank you for the review Marlene!

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Debbie

October 21st, 2019 DETAILS arrow_drop_down
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We test our LifeStation monthly and they are quick to answer. Also very polite. I will be recommending your products to friends and family.

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Reply from LifeStation

Oct 21, 2019

Thank you for taking the time to write a review Debbie!

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Richard Hill

October 21st, 2019 DETAILS arrow_drop_down
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It's a lifesaving technology. I know from experience.

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Reply from LifeStation

Oct 21, 2019

Thank you Richard!

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Judith Oligher

October 21st, 2019 DETAILS arrow_drop_down
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Excellent response. Very nice people. Good equipment.

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Reply from LifeStation

Oct 21, 2019

Thank you Judith!

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Danny Campbell

October 21st, 2019 DETAILS arrow_drop_down
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Because when I initially started with your company for my aunt I specifically asked for the monitor that she could communicate via the device in case of falls and for all of this time come to find out she didn't have that model, we are very disappointed

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Lawrence T Rigsby

October 21st, 2019 DETAILS arrow_drop_down
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If improvements made,please advise.Thank you

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Reply from LifeStation

Oct 21, 2019

Thank you for the review Lawrence!

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Jimmie S. Monsoor

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Help close at hand and reliable. Would like test periodically.

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Reply from LifeStation

Oct 21, 2019

Thank you for the review Jimmie! If you are not aware, we test the device regularly using a silent signal. If there are no issues with the result of the test you are not informed of it as things are working as expected.

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Mary N Sergent

October 21st, 2019 DETAILS arrow_drop_down
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I don't use it continuously and never had a medical problem yet

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Reply from LifeStation

Oct 21, 2019

Thanks Mary!

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Marla

October 21st, 2019 DETAILS arrow_drop_down
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Well worth the money! Customer service agents are very friendly and helpful. They were there for my mom when she had pneumonia and needed an ambulance.

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Reply from LifeStation

Oct 21, 2019

Thank you for taking the time to write a review Marla!

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Harold

October 21st, 2019 DETAILS arrow_drop_down
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Good customer service and quick response time

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Reply from LifeStation

Oct 21, 2019

Thank you Harold!

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Richard Horn

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Constant issues. It takes far too long for an operator to respond to a button activation, and sometimes there is no response at all. Power outages cause large problems with the base. Customer service is lacking. I will soon be cancelling my subscription and using a competitor's product.

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Reply from LifeStation

Dec 06, 2019

Thank you, Richard for your feedback. We're glad we were able to speak with your mother to confirm that her console is functioning properly. Feel free to contact our 24/7 customer service line at 800.998.2400 with any additional questions.

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Laveta mollus

October 21st, 2019 DETAILS arrow_drop_down
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They, are always there for if I need help or questions

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Reply from LifeStation

Oct 21, 2019

Thank you for the review Laveta!

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Mary

October 21st, 2019 DETAILS arrow_drop_down
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Always answer my questions when I have called them.

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Dawn knight

October 21st, 2019 DETAILS arrow_drop_down
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My dad had a few issues with no calls back and after some time they we fixed.

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Reply from LifeStation

Oct 21, 2019

Thank you for the review Dawn! We are sorry to hear about any problems that you may have had but we are glad to hear that they were addressed.

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Diane U

October 21st, 2019 DETAILS arrow_drop_down
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I like the fact that there is no contract, Also when my dad has pushed the button to test it, they r prompt at responding

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Reply from LifeStation

Oct 21, 2019

Thank you for the review Diane!

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Lois

October 21st, 2019 DETAILS arrow_drop_down
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I quite often forget to test them once a month, though when I do get around to it, it always seems to be fine.

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Reply from LifeStation

Oct 22, 2019

Thank you for the review Lois!

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Robert Johnson

October 21st, 2019 DETAILS arrow_drop_down
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When I need new wrist bands and I call, they send them right out and I need a couple right now.

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Reply from LifeStation

Oct 22, 2019

Thank you for taking the time to write a review Robert!

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Jim Coe

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always responded immediately to Mom's medical emegercies

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Reply from LifeStation

Oct 22, 2019

Thank you Jim!

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Neyda Navarro

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I have never encountered any problems with the company, and they are always eager to help.

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Reply from LifeStation

Oct 22, 2019

Thanks for the review Neyda!

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dale schmon

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they very dependable and helpful know their job

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Reply from LifeStation

Oct 21, 2019

Thank you for the review Dale!

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Anonymous

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I requested to speak with a manager because of how 2 customer service people responded to my issue. Was told someone would call me back in the next 24 to 48 hours.

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Eleanor Redmond

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This device needs help with being able to be away from docking station without it alarming

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Reply from LifeStation

Oct 28, 2019

Thank you, Eleanor for your feedback. We recently tried to reach out to you to discuss your console functionality but were unable to reach you. Please contact our 24/7 customer service line at 800.998.2400.

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Harriet Lebovitz

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Thankfully, I have not had a need to use Life Station other than for tests. Response was good for the tests.

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Reply from LifeStation

Oct 21, 2019

Thank you for the review Harriet!

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Linda

October 21st, 2019 DETAILS arrow_drop_down
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When my mom hit the button accidentally in the shower, their response was incredible. All members listed as emergency contacts were called in succession as were the police. The police arrived before family members to thankfully find my mom safe. I feel very confident and reassured with LifeStation. I will note that, when setting up the service, add the LifeStation phone number to your contacts. You won't need to call them in an emergency, but when they call you, it would be beneficial to have that contact name appear instead of an unfamiliar number.

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Reply from LifeStation

Oct 21, 2019

Thank you for taking the time to write a review Linda! We are looking into changing the number so that it is more easily identifiable, but as a quick fix you can save the number that we called in on as "LifeStation" so in the future you will always know when we are calling.

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well care employee

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They seem to be on top of everything as far as follow up

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Reply from LifeStation

Oct 21, 2019

Thank you very much for the review!

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Marilyn Anderson

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They are always so polite and so quick to respond.

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Reply from LifeStation

Oct 21, 2019

Thanks for the review Marilyn!