- LifeStation
LifeStation
check_circle VerifiedSince 1977, LifeStation has been offering medical alert devices and medical monitoring services designed by medical alert industry veterans to help seniors live independently. LifeStation makes getting emergency assistance easier for seniors who want to live in the comfort of their own home at an affordable cost. LifeStation looks after the health and well-being of older adults, giving them, as well as their family members, peace of mind knowing they will be protected with LifeStation's emergency services and medical monitoring.
Additional highlights of the company include low monthly monitoring fees ($19.95–34.95), no equipment fees, no activation fees, no contract length, and a lifetime warranty on LifeStation equipment. The medical alert company has high ratings and exceptional service, which is evidenced by a number of positive Life Station reviews below.
The Good
- Low Price and No Long-Term Contracts
- Multiple Plan Options
- System and Warranty
- Fastest Response time in the Industry
- Complimentary Alert Messaging
- 30-Day Money-Back Guarantee
- Five-Day Battery for Mobile System
- Waterproof Alert Button
- "Find My Loved One" Feature
- Free Spousal Alert Monitoring
- LifeStation Reviews
- 1,000-Foot Range from Base Station
Low Price and No Long-Term Contracts
LifeStation has lower prices on medical alert systems than most other leading competitor medical alert companies. On top of that, there are no long-term contracts that rope customers into service for a specified period of time. With LifeStation, customers can cancel at any time without having to pay a cancellation fee. Both of these points make LifeStation a very wise financial choice.
Multiple Plan Options
LifeStation offers a variety of plans to ensure there is a choice that fits every consumer, regardless of their specific lifestyle. Whether you are regularly on the go or typically remain at your home, LifeStation has a plan to fit everyone's needs. You can also choose between monthly, quarterly, or annual billing services. Plan details for LifeStation's three main packages are below:
In-Home Landline — $19.95 per Month
This package is best for customers who most often remain at home but still want to remain independent and safe in the case of an emergency.
- Shower-safe buttons wearable as a pendant or on the wrist
- Sensitive whole-house 2-way speakerphone
- Optional fall detection pendant available
- Plug compatible with landline phone jack or modem - optional Cellular System available
In-Home Cellular — $26.95 per Month
This plan is best for consumers looking for protection in their home and around their yard, as this plan has a larger range from the base station to ensure protection in the yard as well as in your home.
- 2-Way voice pendant
- Shower-safe pendant up to 600-foot range (2 football fields)
- Easy setup - connect to phone line and power within minutes
- No activation or setup fees
Mobile LTE — $34.95 per Month
This package is best for consumers looking to be more active with their medical alert system and who plan to leave their homes quite often. This medical alert device is made specifically for on-the-go.
LifeStation’s Mobile LTE boasts the most advanced suite of capabilities to date in a medical alert system. Leveraging AT&T’s 4G LTE network, the nation’s fastest and most reliable system, it takes advantage of LifeStation’s award-winning monitoring center, allowing seniors to get help quickly and confidently, anywhere in the country
- Fastest, most reliable nationwide LTE Network
- Most accurate location services, utilizing GPS and Wi-Fi
- Fully waterproof — take it in the shower or bath with no worries
- Longest battery life — up to five days without needing a charge
System and Warranty
LifeStation's medical alert systems are covered under a lifetime warranty. Their in-home system consists of a pendant or wristband with an emergency alert device button and a base station that is connected to their monitoring station. The base unit and emergency button work within 1,000 feet of each other. When you press the button, a Care Specialist is notified that you are having an emergency.
The base station features an enhanced speaker and voice capabilities that gives users two-way communication with a Care Specialist even if they have fallen down. For those without a traditional landline, LifeStation offers products for alternative phone service and mobile devices for seniors with active lifestyles. Read LifeStation reviews below to read about customers' experiences with different types of LifeStation alert systems.
Fastest Response Time in the Industry
LifeStation's monitoring station exceeds both national and industry standards for training and response time. It is a UL-listed and 5 Diamond Certified medical monitoring center with a strict training protocol for its personnel, starting with six weeks of formal classroom training and mandatory exams at the end of every module.
Once this training for the response center personnel is successfully completed, there is field training guided by TMA certified instructors. All new personnel receives weekly performance reviews for three months. This ensures a high standard of customer service and a quick response time.
The average LifeStation response time is 20 seconds. The company encourages its customers to do a monthly system test so they can see how quickly LifeStation responds to alerts. LifeStation systems also have check-in capabilities that allow the company to check your system each week to ensure it is communicating with the monitoring center.
Complimentary Alert Messaging
A LifeStation medical alert device also offers caregivers the option for an alert messaging service that sends automatic email notifications in the event their loved one has an emergency. It also performs a silent weekly test of the loved one's system and notifies them if the system has any issues.
30-Day Money-Back Guarantee
LifeStation features a 30-day money-back guarantee for any customer on any payment plan. This includes customers that still pay month-to-month. This can give customers peace of mind that they can test out LifeStation and get their money back if the medical alert service doesn't work for them. LifeStation is essentially risk-free, and anyone can try the service without committing to any fees or contracts.
Five-Day Battery for Mobile System
LifeStation's mobile medical alert system has an impressive battery life of up to five days, which is an upgrade from the previous 36 hours. This is considered impressively long, especially compared to other medical alert companies. Having a lengthy alarm battery life ensures the medical alert owner does not have to worry about charging the system every day and has the ability to go days without having to worry about doing so. LifeStation also replaces medical alert batteries for free so customers do not have to worry that this cost would be out of their pocket.
In the case of a power outage, LifeStation's system also has a backup battery that lasts for up to 32 hours. When your power turns back on, the battery will begin to self-charge.
Waterproof Alert Button
All of LifeStation's medical alert buttons are waterproof. This means you don't have to worry about taking off the alert device when showering, taking a bath, or during other activities that involve water. This is especially convenient since wet areas are the most fall-prone areas, so it is a major plus that you'll still have protection in these instances.
"Find My Loved One" Feature
For a limited time, LifeStation has created a "Find My Loved One" feature to go with all mobile GPS device packages. This feature allows anyone on the emergency contact list of the medical alert owner to text "Find + [medical alert owner's name]." The contact will then receive a text message with a link to the address of the loved one's location on a map.
Whether it's used as an extra safety precaution or a way to find a medical alert device if lost, this feature adds additional peace of mind and added security for medical alert owners and their loved ones. With a simple text, they can check up on their loved ones and their whereabouts at any time.
Free Spousal Alert Monitoring
If you have a spouse or another person in your home who also wants medical alert monitoring, LifeStation will provide the monitoring services completely free. The only cost the second medical alert user is responsible for is an extra help button, which is $3.99 per month.
LifeStation Reviews
LifeStation consumer reviews are overwhelmingly positive, highlighting exceptional LifeStation customer service, affordable pricing, quick response times, and quality equipment. LifeStation complaints are minimal, demonstrating a positive customer experience and awarding LifeStation a high star rating. Knowing LifeStation has reliable service and highly trained professionals can give consumers peace of mind that their loved one using the medical alert device will be taken care of.
1,000-Foot Range from Base Station
LifeStation has a 1,000-foot range from the base station for its medical alert devices. Many medical alert providers have lower ranges closer to 600 ft. A larger range gives consumers more flexibility in how far they can travel from the medical alert device base station and ensures more protection in the case of a fall or another emergency.
The Bad
- Additional Fees
Additional Fees
One way LifeStation's alert service falls short of its competitors, who offer spouse coverage at no additional charge, is by charging an additional fee of $3.99 per month for every extra alert button. Also at an extra cost is a LockBox, a bathroom and hallway alert button, and automatic fall detection, which some companies offer for free or include in the subscription fee. However, the fee is minimal and won't raise your monthly payment by a significant amount. Check out LifeStaton reviews below to see if this has proved to be a problem to past customers.
The Bottom Line
LifeStation offers both standard benefits as well as modern technological features like mobile GPS tracking technology and audible notifications, letting users know the battery needs to be recharged. LifeStation's pricing is on par with the lower to middle range of industry standards with a price-lock guarantee of one monthly rate and a 30-day money-back guarantee.
LifeStation's greatest strength lies in the industry certifications it holds, such as UL approval and TMA certified instructors to provide peace of mind. The major selling points are LifeStation's state of the art monitoring center, the automatic alerts for caregivers, and LifeStation Fall Detection. The medical alert service is known for its quality medical alert systems with high-end equipment, exceptional customer service, and affordable pricing, including a low-priced monthly fee, no activation fee, no equipment fee, and no contract length.
If you're interested in learning more about the medical alert provider, read LifeStation reviews below to see what current and past customers have to say about the company, its customer service, its equipment, and more.
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User Reviews
Star Rating
2,488 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Mary
They are always there for you. It works very well. I test it about once a month and they are always very compliant. My cat once set it off and they were very understanding.
Verified Customer
Lorraine
I like it but the device itself sometimes comes apart and maybe I have to ask for another device but I've had it come apart on me. I test it occasionally. The people are very nice. Sometimes I don't get a connection and I get a little concerned if they don't come on right away.
Verified Customer
Bernice Rosenberg
Its fine, it's nothing too involved very easy to use.
Reply from LifeStation
Feb 26, 2020
Thanks Bernice!
Verified Customer
Eva
They're always there. Occasionally it goes off unintentionally.
Verified Customer
Debra
I've had to use it several times. That's how I've gotten EMS to the house for my father. They are pretty efficient when we call and when we need help. Lately it hasn't been quite as efficient as it was when we first started with it but they are pretty good. I like the fact that we can get some help immediately if my dad gets in trouble and he can get some help and I like the fact that there's more than one person that can be contacted if he sets of the alarm.
Reply from LifeStation
Feb 26, 2020
Thank you for the review Debra! If you ever feel that the unit/service is not working as effectively as it could, please give us a call so we can try to make any fixes to improve the quality of your service.
Verified Customer
anonymous
When I test it there's somebody there. Twice I've feel and they came when I needed them.
Verified Customer
Henrietta
As far as I can tell it works fine. I don't like the price.
Reply from LifeStation
Feb 26, 2020
Thank you for your feedback Henrietta. We strive to offer the most competitive price in the industry to maximize the number of people that can stay protected under our service.
Verified Customer
Deborah
They're all very courteous. Once a month I do a test call and they answer right away but there was one time I did a test call and it took a couple of rings for somebody to pick up. I wish it was waterproof.
Verified Customer
Barbara Rumley
The pendant is a little bit bigger than I would have liked it but that's not a major thing. I've tested it once and it worked without any problems.
Reply from LifeStation
Feb 26, 2020
Thank you for the review Barbara!
Verified Customer
Kenneth
My mom has only had to use them once. She called and they took care of it right away. When we tested it we got a call within one minute to verify it was a test.
Verified Customer
Janet
I fell outside my apartment here and I had to use it. They're always there when you press the button and you need someone to help you. I just think it's well worth the price.
Verified Customer
Peggie
I've tested it a few times and it seems to be available to work like it's supposed to.
Reply from LifeStation
Feb 26, 2020
Thank you for taking the time to write a review Peggie!
Verified Customer
Judith
I use the device all the time. I keep it charged properly and wear it day and night. I am glad to have it. The device is very good I have no concerns.
Verified Customer
Beverley
They're always very helpful. I like how easy it is for my mom to contact lifestation if she needs to. It works great. They have very quick reaction times from the company and local law enforcement.
Verified Customer
Michael
It's very good I like it. I test it every month, works fine.
Verified Customer
Sharon
It's very accurate and they check on me once in awhile.
Verified Customer
Brenda
I've hit the button a couple of times by mistake and they answer and I say I'm ok and then they reset me. They were very nice and very cordial.
Verified Customer
John
I've test it before and the response has been very rapid.
Kathy Madden-Bentle
I ordered this equipment for my 90 yr old mother. She received three (3) non-working units and all they did was trouble shoot making her to all the trouble shooting. She received 3 units each one to replace the last and none of them would work after they were charged for the allotted time. For $44.95 I would also expect better customer service (cs) from this company that claims to have excellent service. They have lousy cs and will not have my business any longer.
Reply from LifeStation
Feb 26, 2020
Thank you for your feedback Kathy. We are glad that we were able to speak to you regarding the cancellation of your service.
Carol Kennedy
Device too big and heavy to wear around neck
Reply from LifeStation
Feb 11, 2020
Thank you for your feedback Carol. As technology improves, we will strive to make the necklace smaller and lighter, but at this moment there is no way for us to decrease the weight of the unit while maintaining its features and functions.
Linda Flynn
Very accommodating and refreshing for me as a customer.
Reply from LifeStation
Feb 11, 2020
Thank you for taking the time to write a review Linda!
sandra cannella
I have used Life Station for couple of years. Mine quit working over a month ago. After calling and requesting a new one 4-5 times, as I have had 3 strokes, I was promised a replacement each time. Here it is a month later and I still don't have it. There customer service is unacceptable..
Reply from LifeStation
Feb 06, 2020
Sandra, thank you for taking the time to write a review. We are glad we were able to speak with you in regards to your replacement device. We look forward to continuing monitoring of service.
WmHildy
We just started using this service for my dad since November. My dad had several false alerts, perhaps he hit button by mistake. Life Station responded within a minute or so both times. Fortunately, he didn’t need help, but we were impressed how fast the service kicked in.
Reply from LifeStation
Jan 28, 2020
Thank you for taking the time to write a review!
Verified Customer
Wayne Schmidt
Fell less than 15 feet from base, base could not hear me.
Louis Paley
price is best among highly rated systems; however, their service is erratic; (1) specifically, we bought the extra "fall down" feature, but today Burton fell down, did NOT get a call back and when he pressed the button the service said "we do NOT call you; you have to press button to call us". Didn't your records show that we paid extra for the fall-down button and feature??? (2) as company recommends, at end of our first month of service, we pressed button to confirm that our connection was working properly. However, after waiting nearly a minute (between time from initial pick-up, to their transfer and wait), THEN the recording said the signal was too weak and they could not connect. Before accepting the Lifestation system we tested (called via the button) from 5-6 different lication in our 10 floor hi-rise concrete/steel building, including in the basement and on the elevator. This test of service call was from Burton's kitchen (7th floor of building), so NO acceptable reason for failed connection.
Reply from LifeStation
Jan 21, 2020
Thank you for your feedback Louis. We are glad that we were able to reach out to you in order to discuss your concerns about the fall detection feature. If you have any other concerns please do not hesitate to call. Thank You
Joe
We are very pleased with lifestation. Easy to wear and good volume when it talks to you. My husband feels very safe with this around his neck.
Reply from LifeStation
Jan 10, 2020
Thank you for taking the time to write a review Joe!
Magdalene Quinonez
I have been very lucky that after a year with my monitor I have not had to use it. But would not give it up for anything. An accident can happen at any time and I will be prepared with my monitor in case of emergency.
Reply from LifeStation
Jan 10, 2020
Thanks for the review Magdalene!
Sandy
I have used LifeStation for about six months and have had no problems. The price is good for the service and I am happy with LifeStation.
Reply from LifeStation
Jan 08, 2020
Thank you for the review Sandy!
Thomas Frank
So far I have only needed to call LifeStation on one occasion. They responded quickly and the Para Medics came to my aid. I do count on having LifeStation with my when ever I am alone in case of emergency. I no longer drive and when my Wife is out I feel good knowing help is only a push button away.
Reply from LifeStation
Jan 08, 2020
Thank you for taking the time to write a review Thomas!
Sheila
My mother is 93. I got this for her. She has had to use it once so far. But has hit the button many times by accident. The operators are always polite and answer very quick. I will continue to have this for her. I can now relax knowing they are there for her 24/7 when I can’t be.
Reply from LifeStation
Jan 08, 2020
Thanks for the review Sheila!
Cathie C
Great customer service. Equipment is easy to set up and use. I highly recommend this product for an active senior.
Reply from LifeStation
Jan 08, 2020
Thanks Cathie!
Debra Lang
Really like this service.They have responded immediately every time i set it off by accident. I know when I need them that they will be there. Thanks for the service.
Reply from LifeStation
Jan 08, 2020
Thank you for taking the time to write a review Debra!
Jack Herrington
I have had LifeStation for just a couple months, and have never had an emergency where I needed it. A few times there has been a problem in which the battery did not stay charged for a full day, although they claim battery life “up to” five days. The problem is they use AT&T cell service, and that coverage is rather poor where I am located, so that puts abnormal strain on the battery. I looked at alternatives, hoping to find something with better battery life, and tried MobileHelp, with a 30 day trial period, which I have now returned. MobileHelp was a much more complicated system, and in a side-by-side comparison, the MobileHelp battery life was actually shorter. I had a few conversations with Customer Service for both of these systems, and Life Station was much more satisfactory. I think almost all systems use AT&T, so if that is the case, in my limited experience I think LifeStation is excellent, and I will look no further. It is simple and easy to understand, and Customer Service is accessible and helpful.
Reply from LifeStation
Jan 08, 2020
Thank you for taking the time to write a review Jack. You are correct in that almost all medical alert systems use the At&T network, so generally an area that causes problems for one system will most likely cause problems for the others. As their coverage improves, so will our capabilities, but if you feel you are ever having problems with the signal in your area please give us a call and we will do what we can to solve the issue. Thank you for choosing LifeStation!
Louise Goldsmith
When I pushed the button by mistake there was someone on the line immediately. That is the only time I have had contact.
Reply from LifeStation
Jan 08, 2020
Thanks for the review Louise!
R Allen
Overall my I will continue to recommend Life Station because it is able to provide coverage for my mother in law out side the home (in the car or at the grocery store). Unfortunately, my mother in law fell on two separate occasions, once in her garage and the other she fell down a hill. In both situations the fall detection did not activate. About two weeks ago (December 2019) I get a call from the Life Station dispatch center saying the her alert was activated and they tried to call my mother in law on her phone and she didn't answer her phone. They proceeded to inform me that EMS was being sent to her home. We called her phone (likely more then one time) and she finally answered. We told her that we got a call from Life Station and she said that she had been sitting on the couch watching TV. She didn't push the bottom on the alert device around her neck or she had she fallen. She didn't receive a call from the device around her neck (which has that capability). Later, we did find out that she received a call from Life Station center. She did't answer because the caller ID didn't show "Life Station", It showed a name that was unrecognizable to her and she considered it a spam call and didn't answer. At this point we can only hope that it will work when it's needed.
Reply from LifeStation
Jan 22, 2020
Thank you for your feedback R Allen. We are glad that we were able to speak you regarding your concerns with the fall detection feature. If you ever have any other concerns, please do not hesitate to call us. Thank You
Lee M
Fast response time. Easy to use. Light weight pendant with microphone. Talk into it. No need to be in room with base station.
Reply from LifeStation
Jan 08, 2020
Thanks for the review Lee!
Lucy Melliadis
I think these people are great. Always willing to help with any problem you may have. This system is very good especially for the cost. It offers what you will need most if a situation should arise.
Reply from LifeStation
Jan 08, 2020
Thank you for the review Lucy!
Michael Houdart
Very good so far. Just ordered system. Sales rep answered all questions and was very professional.
Reply from LifeStation
Jan 06, 2020
Thank you very much for taking the time to write a review Michael!
Denney McGurk
Very large to wear hanging from the neck strap but, surprisingly, not uncomfortable. Have not, yet, had to use it in an emergency. Test seems to indicate that it works.
Reply from LifeStation
Dec 31, 2019
Thank you for taking the time to write a review Denney. We are always exploring opportunities to make our device smaller, but currently we are limited by available technology to do so. Rest assured that as soon as we can shrink the size of the device but still have the same level of protection we will.
Elizahubler Hubler
They do not answer the phone so you can update the information that is not correct
Reply from LifeStation
Jan 29, 2020
Thank you for your feedback Eliza. We tried reaching out to you to discuss your review and to help you update your information but were unable to reach you either time. Please give us a call at your earliest convenience at 800-998-2400 and we can help you update whatever information you need. Thank You
Judy Hawkinson
Very professional, knowledgeable and fun to talk with.
Reply from LifeStation
Dec 30, 2019
Thank you for the review Judy!
David Syme
Very easy to setup and test. Very in expensive for in home use only. Reliable also.
Reply from LifeStation
Dec 30, 2019
Thank you for taking the time to write a review David!
Verified Customer
J.
Testing was fine, I haven't used it. Overall, Lifestation is reliable.
Reply from LifeStation
Dec 19, 2019
Thank you for taking the time to write a review J!
Kathy Ryan
I wasn't contacted to provide the quote I requested
Reply from LifeStation
Dec 17, 2019
We are sorry that we were not able to speak with you regarding a quote. Our 24/7 customer service line is always available and would love to speak to you regarding any information you are looking for regarding the device. Please give us a call at 800-998-2400 at your earliest convenience and we can walk you through anything you would like to know. Thanks,
Verified Customer
Shane Hilto
They deliver on what they advertise. Never had an issue
Reply from LifeStation
Dec 17, 2019
Thank you for the review Shane!
Frank Tropea
Easy to use and simple and safe for my elderly parent . Track ability is essential for my specific needs
Reply from LifeStation
Dec 03, 2019
Thank you for taking the time to write a review Frank!
Joan E Kolbert
I wear my Life Station phone at all times and receive frequent calls asking if I am OK. If I ask what I have done to alert them, they suggest i speak with a different department. However, this month I fell two times. One late at night in the bathroom and this past Sunday in the parking lot of a store. I was bruised but did not break anything. I was wearing the life Station phone both times. At neither time did I receive a call to find out if I was OK. After the first fall I spoke to a women in the department I was connected to in order to tell her about my fall and that I was paying for fall protection. She told me it does not work all the time and if I was not satisfied I can cancel my service at any time as I had no contract. I consider that very poor customer service.
Reply from LifeStation
Dec 04, 2019
Thank you for your feedback Joan. We are glad that we were able to speak to you regarding your issues with the fall detection functionality. If you have any other questions or concerns please do not hesitate to call our 24/7 customer service line at 800-998-2400. Thank You
June Thomas
The first machine was bad and they replaced it but I am handicapped so installing twice was hard for me so they gave me a month free, which made me feel better because I didn't have a machine that month. So far everyone has been nice
Reply from LifeStation
Nov 27, 2019
Thank you for taking the time to write a review June!
Margaret moran
They sent me an email a few weeks ago that I would be hearing from them soon. I 'm still waiting
Reply from LifeStation
Dec 04, 2019
Thank you for your feedback Margaret. If you would like to speak to us regarding your any concerns you may have please call our 24/7 customer service line at 800-998-2400. Thank You
sylvia & arny wishner
FANTASTIC! The staff is very patient,helpful and very knowledgeable.
Reply from LifeStation
Nov 27, 2019
Thanks for the review Sylvia and Arny!