Life Protect was incorporated in 2013 in the Norfolk, Virginia area. Upon signup, members can choose from two monitoring units: the Landline Monitoring Unit and eResponder Cellular Mobile Unit. The company features fixed monthly pricing, a 30-day money-back guarantee, an optional nurse hotline, and no contracts. However, the company doesn't feature much upfront information on its website.
Life Protect 24/7 offers members a monthly subscription service. They can also opt to pay quarterly or annually that can save customers up to $100 per year. There is no contract or activation fee, and customers can cancel at any time. Customers also get the equipment free.
Customer service associates are available to you 24 hours a day, 7 days a week to handle your emergency or answer your questions through a two-way voice feature. A unique selling point of Life Protect 24/7's medical alert system is that it isn't limited to medical emergencies. You can use any time you feel nervous or threatened, such as the case of a fire or a break-in, which will give a lot of customers peace of mind.
Life Protect 24/7 also doesn't outsource its customer service to third parties. They operate their own UL listed state-of-the-art operating centers that monitor and serve customers across the U.S. All operators are CSAA (Central Station Alarm Association) certified. All of the specialists complete 180 hours of classroom training before they ever take a phone call. The company also has a toll-free number potential customers can call for any questions.
Life Protect 24/7's devices are simple to set up, requiring only to be plugged into your landline phone. In the case of a cellphone, it requires minimal setup. Just carry the shower-safe, water-resistant device with you wherever you go. Another neat feature is that the equipment is synced with the monitoring center, so it is activated automatically upon arrival.
Life Protect 24/7 guarantees its members that the subscription price they pay upon sign up will always be the price they pay.
The company offers a full refund in the first 30 days of purchase if you are not 100% satisfied with your purchase.
Live Protect 24/7 offers "no charge for hardware." Just pay the monthly fee for monitoring. Prices for monthly monitoring are also fixed, so you never have to worry about them going up.
Underwriters Laboratories (also known as UL) is an organization that specializes in testing and grading safety equipment such as home security gear and medical alert systems. A glowing rating from UL means that you can trust the equipment from this company.
For an added $7.99 per month, customers can have access to nurse advice 24 hours a day, 7 days a week. Life Protect 24/7 offers a free 15-day trial of this service.
Most medical alert companies offer more information about their product and services. Life Protect 24/7 offers limited information. The website doesn't have any information on the company, no "About Us" page, or company history. Also, it's not clear what fees you will have to pay outside of the subscription fee. For example, it isn't clear if you have to pay a shipping and handling fee. If you want to learn more details, you have to contact them by phone or by email.
I am very disappointed in this company. I returned the equipment within the 30 day period back in July, 2020. I have been told three different times that I must fill out a particular form before I can receive a refund. Each time I was told that a form would be mailed right away. It is now October 19, 2020 and I still have received NO FORM AND NO REFUND. I WILL BE CONTACTING THE BBB RIGHT NOW. Don't be sucked in!!!!!
On 8-5-2020 I received a robocall and played along until I was transferred to a rep from Life Protect who told me their website was https://lifeprotect247.com/ These RoboCall tactics are terrible and prey upon the elderly. STAY AWAY!
Whom it may concern I'd like to have my refund back of $39.99 I have sent back the equipment on the same day it arrived sent back with Mail carrier to post office Now I've tried calling the customer service but it seems that I'm getting the run around playing phone tag with you people's this is not the way to treat people's now I'd like to have my refund back $39.99 your equipment was sent back check your return department thank you Mary Davidson
Earl E Hogg
The alert system does NOT find you if you are not at your residence!! Had the system for two days, was 45 miles from home and went off accidentally, told Life Protect that it was NOT an emergency and they still had the poor EMT's go to our residence!! Their GPS is a joke or does NOT exist!! How can that help anyone??? Forget it !! cancelling and returning is like pulling teeth, the customer service gal would NOT shut up about offers and the prices kept coming down..WHAT?? Did she think we were idiots?? Or that we had Dementia?? Maybe she was hoping that !! NEVER AGAIN......this might be OK for poor homebound folks????
I have had to use my life protect 2 times for emergencies. The folks who answered my device stay with me until the ambulance came. I feel so safe with Life Protect 24/7.
I am very surprised at all the negative feedback for this company. I purchased this for my elderly mom (close to a year ago) and received the equipment with 2 days. Plugged it in, let it charge, and she is wearing it every day. My mom hit the button twice by mistake and each time an operator came on to check on her. The operators were very nice and made sure my mom was okay before hanging up. My mom feels more comfortable knowing that she can reach them at anytime and receive help.
I accidentally dialed an 8 instead of a six.Life Protect 24/7 answered.They were selling the service.I tried to decline.They asked my age.They felt the device would be useful to somebody over 50.I decided to try it.It was hard to get lanyard off.I finally got it off and wore it on shorts with a belt loop.It is heavy.I knew it wouldn't be useful to me.So after three months i called to cancel.The person tried give me the lower rate going from 39.99 to 19.99.I declined again and the service was cancelled.So i packed up the unit and mailed it back.
Placed my order almost two weeks ago. Have not received anything yet ,although my account has been debited! Totally not satisfied with your company.
Paid (39.99) for the equipment on 29 May 2019. Never received. Contacted them and they said that they were waiting for the 39.99 to clear their books. (Note: it had already cleared my bank) on the 29 May 2019 . I should have it within the first few days of the following week. Today is the 5th of June 2019 and I still haven't received it. Supposingly it is already activated.
At the moment I'm fairly dissatisfied with Life Protect. Besides the fact that the services selected are nearly $100 per month.....we've had downright poor service and very inconsistent Customer Support from this company. Depending upon who you call....you either get a HUGE runaround, denied support because they can't find your account, or given erroneous information. Recently my elderly mother traveled to visit family and spend the night in a neighboring town. Before she left she called to let me know of her travel plans. However....Upon getting ready for bed, either the necklace was inadvertently triggered or it was having some kind of technical issue because it set off a fall alarm. The person who was alerted, then apparently called my Mother's home (of course she was not there).....and when they received no response...proceeded to call a neighbor to go and check on her. I personally was never called and I was definitely on the call list. The neighbor then checked the house, but obviously noone was there to open the door. After the neighbor called Life Protect back to say she was unable to detect anyone at home, the decision was made to contact the Police. We had been paying not only for monitoring, but also a combination lockbox by the front door which contained a key. HOWEVER.....Life Protect did not notify the police of any of these details and instead instructed them to break a window to gain access to the house. Upon finding no-one at home.....I received a call from the neighbor the next morning explaining what had transpired the night before. When I called the company.....I was initially told that I had no contract with them. Then after giving them several additional pieces of information and explaining that I had service with them for several years......they found 'MULTIPLE' accounts. Some had notes regarding the combination lock and instructions....some apparently did not. Some had the combination numbers transposed, while others had no reference to a lockbox whatsoever. After being assured that they would be responsible for repairing and replacing the broken window, days later they are not taking any responsibility whatsoever. THEN.....after explaining that her necklace was not functioning properly, they indicated that they'd send a new unit by Express Mail and it should arrive in 2 days. After waiting the 2 days.....I called back as it had not been delivered. AGAIN.....I had difficulty in verifying with them, that in fact I had an account with Life Protect. FINALLY after locating the appropriate account.....I was transferred to Technical Support who insured they'd send out a replacement unit. The next day.....I PERSONALLY received a charging unit in the mail. HOWEVER....I live in Arizona and my mother lives in Missouri. I called to ask why they sent 'me' a charging unit when the user was in another State. AGAIN.....they were unable to find any reference as to why I was sent the unit, but insured that my mother would receive a completely new unit within 24 hours. The next day.....she did in fact receive a new unit, however it required over 3 hours to get take the pendant apart and thread a small wire-like lanyard thru some miniscule holes and tie knots. NOT EASY FOR SOMEONE WHO IS 96 years old.!!!! And Customer Support was absolutely HORRIBLE in helping her determine how exactly to perform this operation. NEXT....when she called back to ask about how to go about repairing her broken window, they now inform us that they have no responsibility to replace it. All around.....this company is VERY EXPENSIVE and provides only a mediocre service. While some of the Customer Service personnel are competent.....others are woefully uninformed and provide lousy service. There ARE BETTER CHOICES.
Michelle Renee Penny
the youngman in thecall center that sells you on life protect 24/7 mislead me big big time i told him at the time.I told him early on my husband and i are on a very fixedd income and 39.99 isnt alot of money but ewhen you dont haved 39.99 its alot of money so he goes so far as to tell me that after the first month if its not affordable contact us and we will stop your subscription and the equipment is your to keep. well i wrote them last month telling them to cancel my account/subscription as it isnt affordable so today 4/30/19 i receive a postage paid mailer to sent the equipment back to them which i have absolutly no problem with but i contact them and Theo the youngman who answered my called was just as nice as he could be i explained the issue and told him i wanted to speak to his supervisor and he kindly transfered my call stayed on the line until Rachel picked up the call and i said to her good morning sweetie and how are you i then went on andi told her the scenario and i said i know you record all call for quality assurance please bring up the recording and hear it for yourself so you no im not being dishonest with you she said mrs.**** i fully intend to and im so sorry i told her no no no its not your fault and she again apologized Rachel and Theo were so kind and caring its really hurtful when you have a shady call center person misleading prospective clients it truly is.i rate Rachel a perfect 10 as Theo the same.
Joan A St Yves
There needs to be a better way to attach the unit, the necklace lands in a spot where if you are working at the desk, will go off every time you lean forward. Also, this is the second time I called to let the company know I was testing my unit when I received a call from the local 911 line. Last month the ambulance and fire truck showed up at my house. At work one day, I tried to show my working partners how the unit works and it rang about 5 times before anyone answered. This could be dangerous if I was having a stroke or heart attack. I am concerned when I see how the reviews have gone downward since last year. Not making me comfortable with my chose.
This is a high pressure sales pitch. Once they have your credit /debit card, it's difficult to get a refund. My husband is a disabled vietnam vet who was pressured into this. I have requested a refund, but do not have it. I requested a label to return it, but do not have that. I had to sit through 20 minutes of a sales person offering to lower and lower the cost. THEY DO NOT LISTEN. I cannot tell you how disgusted I am by this company taking advantage of him.
I very much like having a live person when I push the button anywhere I go. I am told to test once a week and that is reassuring to know that I can do that. If the button gets pushed accidentally, I can just say it was an accident without panicking about an ambulance showing up unnecessarily. The only down side is the size and weight of the pendant. It weighs a bit heavy around my neck. I wish there was an alternative clip. Also I have a concern about wearing this hanging near my chest because it is equivalent to a cell phone , right?
I am in a nursing home and called to cancel my service. The lady I spoke to offered me a discount twice even though I REPEAT ED several times that I was in a nursing home then she put me on hold to talk to her manager and came back and offered me another deal at which time I told her to cancel. She gave me the address to return it then offered me a deal of O returned it in 7 days
He took my banking information and I have not received anything
After my father died in November, I was asked to return the Life Protect equipment to the company and I was promised a $20 gift card in return. It was several weeks later before I found a box the right size and packed the items up and sent via Priority Mail, which cost me almost $15. I included all the necessary info about where to send the gift card. About 2 days later, a pre-paid envelope arrives. Didn't do much good since I had already sent the equipment back at my own expense, NOR did they ever indicate they were sending me a pre-paid envelope for shipping! I filled out the paperwork AGAIN for the gift card and mailed it 12/24/18. Never received anything. I emailed the company the first weekend in March to ask about the gift card and immediately someone named Bill with a title of customer service manager responded. He said a card was sent out 12/28 and I told him I never received anything. He said they would send another one "right out". As of 3/12, STILL had not received anything so I emailed Bill again. No response. Waited 2 days and called them on 3/14 and was told by a cust svc rep that the card had been sent out 3/12. It is now 3/22 - it does not take that long for mail to come from VA to FL. I have emailed Bill the customer service manager 3x this week and he has never responded. Pathetic! This has been NOTHING but a hassle. If this is how they operate, I can't imagine depending on them for lifesaving services.
I did not want to give these embezzlement schemers any stars... Lied to... Price gouging... They should be shut down. Biggest mistake I made while moving was going with this company. Never again.
I have a problem with the size of the pendant. In the summer time when I wear a tee shirt it will look like iv got a bone coming thru,
I needed to use this service January 21st, 2019. I pushed my pendant numerous times and it took more than 10 minutes for someone to respond. When someone did answer it wasn't the monitoring service. I canceled service today 22nd of January and was told it may take time to stop the auto pay set up with my bank. So I put a stop payment and had to pay a fee of $31. The experience with this comapany has been terrible.
Dialed number by accident. Attempted to confirm number number so I wouldn't call it back however became interested in service after greeting. Before I could get more information representative...Jess, Jessica, Justine HUNG UP THE PHONE ON ME MID-SENTENCE!!! Great introduction to future customer service. Nice job!!!
When I first received Life product made and a trst call and was very pleased with Rachel. She was wonderful!
Frank J Naputi
Upon calling Life Protect 24/7,I spoke to an associate of your company namely " Kristi ". She was really knowledgeable of the issues that I've confronted her plus informed me of the benefits that your company for the customer. She was polite, friendly and to the point for all my questions presented to her. Wish you will hire more like her or train the others if they aren't so that the customers can be sold on it. Good work Kristi and thanks again.
I am very pleased with Life Protect 24/7, the equipment, the professionals -- everything... Maryjo Hanes
I received my unit and it was not working, so I called the company and Christina answered, I told her my problem and she connected me with Technical support, and the gentlemen helped me, and in seconds it was running perfectly. I would recommend this unit to anyone living alone, because it makes you feel safe even if you are alone. Thank you to all who helped resolve my problem .
Rosalyn S. Harriett
Life Protect 24/7 is the best of the best and I searched all of the other brands. Your company is top notch and the service is exceptional. Today I spoke with Jerry about an issue I am having and he was able to resolve this for me. Jerry is very knowledgeable, kind and helpful with what I needed to get resolved today. He is an amazing asset to your company. He respected me, was so very helpful and couldn’t do enough to resolve my issue. Jerry deserves cuddos and lots of them for his courtesy,helpfulness and kindness to senior citizens like me. His attitude, helpfulness and kindness really made my day.
joya was very helpful about your product it was a joy to talk to her
WANDA K CLARK
I called because I charged my unit and the blue light was flashing I wasn't sure if that was OK. And She informed me that it was OK because every time I charge it the blue light flashes.
Tabitha is a Winner! Keep her! She is polite and, most importantly, she knows her products. She answered all of the questions that I knew I had, and some that I didn't know I had! What a lady. She realized that the reason I had a problem was that I needed a monitor upgrade. She sent it right out and I have it already. Thank you for representatives like Tabitha!
Nicholas Kurasz ll
Hello, My name is Nicholas Kurasz. I'm the son of Peter Kurasz, and I'm writing on his behalf. Recently, I called your customer service department to inquire about the order we had placed for a lock box. The box had been ordered several weeks ago, but had not been delivered. I spoke with your customer service representative, Tabitha, she checked on the order, and stated the lock box had been shipped out. After informing Tabitha the box had not been delivered, she said she would have another shipped. I'm happy to say the box arrived in a very timely manner. Tabitha was most helpful, she was friendly and polite, and most importantly, she conducted herself in a most professional manner. I've called your customer service department on several occasions, and all business conducted with the department has been very satisfactory. In addition, when we first "tested" the pendant, the response time from your monitoring department was immediate and succinct. Your customer service department, monitoring department, and your quality product, instill confidence in knowing we have chosen the right company to help keep my father safe in his home. Thank you. Best, Nicholas Kurasz ll
Excellent service. Found a quick solution.
Customer service was very helpful in solving my issues
I found Mandi to be courtous, knowledgeable,friendly and excellant help. Thank God I havent had any serious problems that I needed to call before. I hadnt called for a very long time .Mandi realized I needed to update my necklace excetra. So grateful to her for fixing m y problem. Ive recommend your service to family and friends. I Love Life Protect. Thank you,Mrs. V. Wilson
Kristi was very helpful and informative, she handled all my needs quickly and professionally. Thank you so much.
She was very professional and courteous. She addressed all questions and concerns.
I recently lost my life alert father while traveling so in airport. Stacy was able to take care of the problem in a very professional manner.
Stephen Smith for Bonnie Smith
I returned to Life Protect because of professionalism. I have been offered many choices for mobile alerts. I returned to Life Protect because they would honor the same price and get the new equipment to me quickly. Theo was professional and answered my questions quickly.
I called to update my information (phone number and email address). Morgan was very helpful we even added my other phone numbers and names of my other contacts.
She was great, handled my problem and a very quick matter and was very pleasant to talk to.
I was shocked to be connected to a very pleasant and helpful human when I called Life Protect customer service. I was calling for customer service regarding a billing request. They seem very helpful and are working on resolving the issue.
Today was my first time contacting Life Alert. The respresentative was polite, curtious while responding to my questions.. Me and siblings explained to my mom how y’all available 24hrs a day putting our minds at ease.
Penelope C Phillips
she was very helpful in canceling a subscription I never applied for
Courtney was was cordial, concerned, and very helpful. She was knowledgeable and expited a solution to my issues.
Denzel was very professional and courteous. He helped solve my problem quickly.
Denzel was very professional and easy to speak with. He helped me by updating my address after my recent move.
Janice Heffner Witkowski
Theodore was extremely helpful and allowed me to postpone payments as I am undergoing an unfortunate financial situation.
I spoke with JoAnn and was very pleased with the service she provided. All questions were answered to my satisfaction.
I was in touch with joanne and she went over and above with my situation, she was compassionate, kind and Professional...Shes an Asset to your Company....
I called and Jo Ann answered my call from the very start she was very helpful with my concerns and by the time we were finished all my questions were solved. Thank You Jo Ann for all your help. Sally Bookwalter
This company is not interested in helping people. They are interested in selling seniors products they don't need and then when a family member tries to straighten the order out they just keep trying to sell you. The rep would not let me cancel the order and it was in the first 30 days. I finally had to dispute it through the bank. This is very sad on many levels.