Life Protect was incorporated in 2013 in the Norfolk, Virginia area. Upon signup, members can choose from two monitoring units: the Landline Monitoring Unit and eResponder Cellular Mobile Unit.
- No Contract
- Customer Service
- Lifetime Price Guarantee
- Money-back Guarantee
- No hidden costs
- Highly Rated by Underwriters Laboratories
Life Protect 24/7 offers members a monthly subscription service. They can also opt to pay quarterly or annually that can save customers up to $100 per year. There is no contract or activation fee, and customers can cancel at any time. Customers also get the equipment free.
Customer service associates are available to you 24 hours a day, 7 days a week to handle your emergencies or answer your questions. A unique selling point of Life Protect 24/7's medical alert system is that it isn't limited to medical emergencies. You can use anytime time you feel nervous or threatened, such as the case of a fire or a break in.
Life Protect also doesn't outsource its customer service to third parties. They operate their own UL listed state-of-the-art operating centers that monitor and serve customers across the U.S. All operators are CSAA (Central Station Alarm Association) certified. All of the specialists complete 180 hours of classroom training before they ever take a phone call.
Life Protect 24/7's devices are simple to set up, requiring only to be plugged into your landline phone. In the case of a cellphone, it requires almost no setup. Just carry the shower-safe, water-resistant device with you wherever you go for protection. Another neat feature is that the equipment is synced with the monitoring center, so it is activated automatically upon arrival.
Lifetime Price Guarantee
Life Protect 24/7 guarantees its members that the subscription price they pay upon sign up will always be the price they pay.
The company offers a full refund in the first 30 days of purchase if you are not 100% satisfied with your purchase.
- Limited Product Information
Limited Product Information
Most medical alert companies offer more information about their product and services. Life Protect 24/7 offers limited information. The website doesn't have any information on the company, no "About Us" page or company history. Also, it is not clear what fees you will have to pay outside of the subscription fee. For example, it isn't clear if you have to pay a shipping and handling fee. If you want to learn more details, you have to contact them by phone or by email.
The Bottom Line
Life Protect's best, unique feature is that you can call them for non-medical emergencies as well as medical emergencies. Another advantage is their 24/7 customer support with agents that are vetted and industry certified. The company's subscription fees are competitive. The products are quality but lack features other companies in the medical alert industry offer, such as a Fall Protection sensor. The product is best for seniors living independently without serious health issues.
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