Name: Life Protect 24/7
Rating: 4.4

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C SHAWN SOUTHERN Boca Raton, FL

Jo Ann was courteous, caring, polite, and comprehensive in covering all necessary information. She made me feel very comfortable with your organization, and I would not hesitate to call back with questions or concerns. I would also recommend your organization to anyone.

7 years ago

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Artemio M. Domingo, Jr. East Stroudsburg, PA

Efficient service; replacement of my old unit & the charger was resolved with utmost immediacy. Kudos to the technician and customer service personnel. Thank you & you are doing the company you worked for a great favor by your diligence and care for the customers. Highly commendable!

7 years ago

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Lori Marriott Kingsport, TN

Had a problem not remembering where I left my device and Kimberly treated me with respect and empathy and I ended up finding my device. We both laughed and I have to say that I have been treated extremely well by everyone agave worked with.

7 years ago

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Ann L.Doby West Jefferson, NC

I live in the mountains of N.C and had a Stroke three years ago and I have tried three alert systems and the Life Protect 24/7 is the only one that works for me and the people I have talked to where really wonderful and helpful. I finally feel safe in getting help.

7 years ago

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Mary Mercer Columbia, SC

Speaking with Beth was fine. I am concerned about your over all response time. It takes too long for someone to answer your alert call. If i had a serious problem it would take several minutes before someone answers. First you push the button, then it has to beep for several seconds, then has too ring two or three times before anyone responds to you call. That is too long. I would like to cancel my contract with you all as march 5, 2018 and am sending back your equipment. .

7 years ago

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Raymond MacMeeken Las Cruces, NM

She had a great professional attitude and understood that getting older means forgetting the little things in life. I felt a little embarrassed saying I lost my Belle. She really made me fell better about what I did. A great service service agent.

7 years ago

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Shelly Guggenheim Bethesda, MD

. Product sounds very good. However, the promo was that this limited time promo for free equipment would expire at midnight. I checked the website and the equipment is always free. This lie brings the product into question.

8 years ago

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Janice L Freeland

I spoke to Aqeel concerning my due date being on the 1st of each month. I explain , I had ask in the beganing of my contract that I only get a check once a month on the 3rd. Aqeel, was very nice and helpful. She was able to change my due date to the 5th of each month. I am very grateful for her help. Thank You, Janice Freeland

8 years ago

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Leane Baker

Having the built in cellular in the pendant is a great plus. Not being able to cancell a call or monitor a loved one via a computer or tablet or cell phone... not so much. When the button IS Activated, the friendly, knowledgeable staff has been OUTSTANDING. Locked in at $379.92 per year a plus, I think Just wonder if there is a combination cell phone/protection service availiable for a simular rate. Also, NO automatic fall detection onboard device, bummer.

8 years ago

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Bob Finn Phoenix, AZ

Returning this was made very simple for me. Sorry we couldn't use this nice equipment but we had to have a live in move in with us. So thankful in a way we did not need this at this time. Thank you Jo Ann for all the wonderful help!!! If our situation changes I will chose your company again. Again thank you Jo Ann.

8 years ago

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Mike Lucas

Brian my customer service representative was very knowledgeable patient and curtious. He was very helpful and instramental in maintaining my business with Life Protect Company. I would personally recommend Brian from Life Protect Company to anyone I know. Sincerely yours, Michael Lucas

8 years ago

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Charlotte Gifford Waterville, ME

I talked with Krystal today and she answered all my questions. I am extremely happy to have Life Protect 24/7. It takes away the fear of not being able to get the help I need in an emergency. Thank you so much for your product and ki d service. Charlotte

8 years ago

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Thomas Law

Annette was professional, responsive, and very helpful in resolving our issue. She handled the problem in a timely manner and was very courteous. She responded well to my needs. She should be promoted to Management. A+ Rating.

8 years ago

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Teobaldo S. Cuervo Seattle, WA

On my first call, I was serviced by a Live representative that was courteous, knowledgeable and good listener to my situation. I explained the reason for my termination of their services and she offered several viable solutions. Unfortunately, my economic situation does not allow me at this time to continue with this valuable service. I I will certainly keep them in mind the next time that I am in the market for a Medical Alert System

8 years ago

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Lisa Organ

JoAnn is a very friendly, knowledgeable, and genuinely caring person that made such a difference in my life. I really appreciate all the time she spent helping me. There are so few people in customer service that are friendly or go the extra mile the way she has. A valuable asset to your company.

8 years ago

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Joe Stewart

Mary is type of lady that I would be honored to have as a part of my team. 100% Professional in every aspect. 10s across the board! Polite, patience, made sure that I was completely satisfied with the questions I had and confident and understood the questions she asked. Mary, thank you for your kindness. Joe.

8 years ago

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Don Thoms

I would like to wish all of you a very big thank you for the great time we had when working with each other an Shannon was great help today when I called in the date that I called in was 5/16/2015 loved working with heragain thank you

8 years ago

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James Savage Traverse City, MI

I hired and trained over 3,000 people in the insurance business. I know what town it looks like when I see it or hear it. And if she worked for me, I'd give her a raise, a promotion and a "beauty bonus starting today." :-) Shayla is a credit to your fine Company. You are lucky to have her. :-) Jim Savage

8 years ago

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Yolanda wolman

Terry was very courteous and patient. He had exhibited a very nice disposition while answering all my questions. I would highly recommend Terry for any further positions within you establishment and consider him to be an asset to your company.

8 years ago

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Marian Cobb Royersford, PA

Brian was very knowledgeable and supportive in assisting me to resolve my issue. He understood what I needed done and immediately took care of it and made sure I was satisfied with what was done before ending the call. I was very pleased with the service I received from Brian.

8 years ago

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L. Takemoto Santa Rosa, CA

First I never called your number but was forwarded there who I agreed to take a survey-will never do that again. The sales person was obviously following a script. Because of the "script" I felt a bit forced to consider the offer. The sales person was very nice. She admitted she was new when she was unable to answer some questions. The encounter that triggered this questionnaire was good. The CS rep was efficient. I'm unhappy that I attempted to order checks and found myself falling down a rabbit hole so to speak. Yes I had planned to get one of these alert devices but on my terms and on my timeline. I don't appreciate being strong armed. Consider your tactics!

8 years ago

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Lynne Dodge Kent, WA

Jo Ann, was terrific, helpful, went with MY teasing. Polite, friendly and supplied answered I needed with a great suggestion of how NOT to lose my equipment again, stayed charged, with a simple idea. Thanks Jo Ann....Great customer service....Lynne Dodge

8 years ago

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Ella Williams Breaux Bridge, LA

Shannon was very helpful and explained that the preview calls I received wee from a competitor. She was able to reassure me. I was able to keep the medi alert and was completely satisfied with the experience. I am looking forward to receiving your product. Thank you.

8 years ago

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Julie Gabriel Saint Louis, MO

I initially called to cancel my membership because it is too costly. Joanne convinced me (gently) to try paying on a monthly basis rather than quarterly. She has the patience of a saint, going through each part of the device which was still in its original box. I am going to give it another shot, thanks to her.

8 years ago

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Sandra Fix

Mikayla did an excellent job of familiarizing me with the written product information on the belle system that was missing when the product arrived. She was able to make some suggestions that will make using the product a great deal about easier.

8 years ago

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Daniel Nelson

Called to return device my mom ordered but when she received it she didn't like. Everything was handled professionally and totally satisfactorily. I was able to return the device and was told to expect a full refund. However, Geofffery tried a little too hard to talk me out of returning the device. I can see how an elderly lady might be intimidated. Once I said my mom really wanted to return for a refund that should have been the end. I had to insist 3 times she wanted to return the device.

8 years ago

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Lee Ann Wilkerson Irving, TX

You guys are great and Krystal was wonderful. We did cancel our service with you because we got a new alarm that included an emergency necklace as part of the package. That's why we cancelled. Will definitely recommend you to others though. Thank you Krystal. You were great.

8 years ago

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Mary A. Williams

The week before I had called to cancel product because I have one with my home security and was told it will be taken care; however, it was not and I was charged for this month. This time I called to get an understanding why product was not cancelled and Crystal was very helpful and took care it hopefully. She was very compassionate and understanding and explained material I will receive and need to complete and return and return product and after company has received product I will be refunded funds.

8 years ago

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Paul Bendeck Port Saint Lucie, FL

Customer service rep Geoffrey was very helpful and friendly. He gave me exactly the information I was looking for in a timely manner. However, I had great difficulty calling both of your 800 numbers yesterday. Every call was rejected and would not go through after numerous attempts. I finally got through to your customer service today 24 hours later. Not very good for a service that promotes 24/7 customer service.

8 years ago

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Louis Hall Parkville, MD

Mr. David Bailey was just outstanding in his customer service knowledge, abilities and skills. He conveyed and abundance of patience, kindness and care. I know that his has won the respect and admiration of his fellow coworkers, current customers and potential customers. Thank you for having him as Customer Services Representative. Gratefully.

8 years ago

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Wendy Cavrich Clarksburg, WV

I called in because I did not realize that my Mom's Medical alert system could not be activated if the electric was out because she has her telephone through a wireless network. David, in customer service helped us to get her system upgraded to the mobile alert. He was very pleasant, and very helpful.

8 years ago

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Arthur B Rider Bowie, MD

This gentleman is a credit to your organization. I needed to cancel my service but he was very persistent on trying to talk me out of it. I got my service through my home security home service. He was great in providing arguments to get me to change my mind. I was very pleased to deal with his gentlemen..

8 years ago

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Toni B Orlando, FL

Initially called to cancel my service felt it was not in my budget. Customer Service Rep explained the importance of having a means of contacting assistance if necessary. Offered a discounted fee if I kept the service today. Decided to keep the coverage making it more affordable,

8 years ago

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coryne s Las Vegas, NV

Your customer service area assured me, after I was unsure why I had not received items yet it was only because my ck had not cleared til yesterday and it would be onl 3 or 4 days and I would have them. I have been wanting one for home for quite awhile since I learned I have epilepsy, partial yet complex. While I do live with my husband and 3 kitties and neighbors nearby, he and they are gone alot. I can't depend on anyone but myself and Jesus. Thanks to you, there will be a lifesaver available for me thank God.....We Love Lifesaving People........

8 years ago

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Cheryl Ogden Denver, CO

I called to cancel but Shannon Help me keep my life protect . The reason I was going to cancel was because of a financial problem. I am not only keeping my life protect but had the price lower to what I can afford but also Shannon said she would send be a belt clip for this item. Thank you so much for this as I feel safe when I have this on my person

8 years ago

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Olga Gattling

I spoke with Shannon customer representative and she was pleasant and helpful and very professional. I will be calling her at time of paying my bill & with any other questions & concerns. She was kind enough to tell me about the lock box & the cost. Thank you, Olga Gattling

8 years ago

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michael boush Norfolk, VA

My name is Michael and i had to use this for the first time today when my wife got very sick and with the easy no hands option it made it possible for me to get the things she needed in time for the paramedics to get here with no delays ... thank you ever so much.... signed , concerned \ husband

8 years ago

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Cindy Rios Pomona, CA

Someone cancelled the account on March 9, 2017 saying we did not receive the unit. Very strange since we have had the unit over a year. I requested that I be contacted if anything changes on my mothers account. The staff were very helpful.

8 years ago

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Kristin Banks Cypress, TX

The Represented was awesome she gave me so much information ...I was calling to cancel my service but she told me all the services and so I was happy to continue being your customer. Now I'm extremely satisfied. She was kind & wonderful.

8 years ago

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Will Bakersfield, CA

It's reassuring to know my family is able to quickly call for help when they need it. Customer service has proven time and again they'll always answer, and have done a fantastic job making sure I'm happy with the product. I'd gladly pay double the price to keep my family safe in an emergency. (But don't tell them I said that!)

8 years ago

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Rich T

The reason for the 9 versus 10 is delivery. I had to call the company to get the delivery information and an email. Every time I test the product I get very good response and I accidentally pushed the button and they were more than happy to make sure I was okay. I have the mobile - I did find some dead spots at my company - hard to reach areas. It fit my purpose and I wear it most days.

8 years ago

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John Schaffer Mars, PA

The product was delivered quick and works very well. We opted for the cellular necklace. The speaker is clear and loud. The nice thing about this product is the ability for the call center to maintain medical notes and special instructions. They also allow for family calls before 911 in case of a non life threatening emergency. I wish they had fall detection to make this a higher review.

9 years ago

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Mary MacGregor South Haven, MI

I was called about this device on Sept.12th 2023 and was told about this product the lady that I talked to really didn’t ask if I had a pacemaker and defibrillator and I have both .after I read all the information and there I did read that I needed to contact my Cardioligest. To see if it would be safe for me. So I called on Sep18 th together info on how to return the device , the lady told me I would have 10 days to return the device after they mail a shipping order or they charge my credit card in the amount. $99.00 I don’t think this is fair after charging$ 49.00 for the first month.I just these need to explain everything better she said the $ 99.00 was restocking. And I only had the product 4 days before calling to cancel.

2 years ago

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Catherina Holman Miami, FL

My mother had a stroke before the life protect device arrived, so I contacted the company and sent it back to them . Next I noticed that my mother was charged $50 by Life Protect and I called the company and requested a refund. First they said no, but later on in the afternoon I got a phone call from them and they said that they would refund her . The issue is : when an item gets sent back immediately after arrival and there was communication between the company and the customers guardian shouldn’t there be a refund issued automatically? But if not automatically shouldn’t it be issued immediately upon request? Sorry I can’t recommend this company.

4 years ago Edited September 14, 2021

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Joan A St Yves Leominster, MA

There needs to be a better way to attach the unit, the necklace lands in a spot where if you are working at the desk, will go off every time you lean forward. Also, this is the second time I called to let the company know I was testing my unit when I received a call from the local 911 line. Last month the ambulance and fire truck showed up at my house. At work one day, I tried to show my working partners how the unit works and it rang about 5 times before anyone answered. This could be dangerous if I was having a stroke or heart attack. I am concerned when I see how the reviews have gone downward since last year. Not making me comfortable with my chose.

6 years ago

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WANDA K CLARK Williamsport, IN

I called because I charged my unit and the blue light was flashing I wasn't sure if that was OK. And She informed me that it was OK because every time I charge it the blue light flashes.

7 years ago

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Vergie Scott

Today was my first time contacting Life Alert. The respresentative was polite, curtious while responding to my questions.. Me and siblings explained to my mom how y’all available 24hrs a day putting our minds at ease.

7 years ago

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Sally Bookwalter Vancouver, WA

I called and Jo Ann answered my call from the very start she was very helpful with my concerns and by the time we were finished all my questions were solved. Thank You Jo Ann for all your help. Sally Bookwalter

7 years ago

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Gayle Durring Toledo, OH

She was very helpful and explained everything I wanted to know. She listen to my story about the story I told her when I fell out of a tub, so I know she was paying attention to what I was saying to her.

7 years ago

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Mary Roten Montgomery, AL

Life Protect as really made me feel more secure. I've never had to use it, but have accidentally pressed the button several times, and they always come on promptly and have been very nice.

7 years ago