Name: Life Protect 24/7
Rating: 4.4

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Loretta Hucks Kenmore, WA

I haven't had any need to use Life Protect, but it's nice to know I have that option if/when the need arises. I hadn't received the cover to use on a belt when it was sent a month ago. JoAnn has taken care of that - and is sending another. She was very efficient and friendly.

7 years ago

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Louise Ballston Spa, NY

I have not actually used Life Protect so I don't feel qualified to give it a higher rating. I thank you for sending the "clip" but I bet there are others like myself who don't really wear belts or looped pants, so I'd hoped it would actually be a holder with a clip to attach at the waist of casual slacks, PJs, etc. The velcro is not useful to me. Hopefully you can find a way to actually clip it on, like a pedometer might have. I cannot fill out the below questions for the same reason listed in the first sentence here. Perhaps after I've been with you a little while or actually needed the service.

7 years ago

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Tereasa Browns Valley, CA

unfortunately local ordinance does not allow the use of any even Medical device without an alarm permit. I love everyone that I have spoken to have been very thorough and kind. I don't see the need to continue when I cannot use it. Maybe in the future. It is unfortunate I spent nearly a year paying for a service that I couldn't use because of local laws

7 years ago

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Robert Wilbur Houston, TX

I've had nothing but outstanding experience with life protection. Agents like Allison are professional and caring. I am a retired disabled Marine Corps veteran. Outstanding job you are doing for me. Keep up the good work!

7 years ago

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Carolyn Lange Saginaw, MI

I hesitated at first ordering this........but the staff was so helpful that I went ahead! I really like the cover I received for my unit! Customer service is wonderful. I feel much safer now. I fell once with 43 staples in my right arm......terrible pain. I walk softly now. Thanks sincerely for all your help.

7 years ago

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Joy Oklahoma City, OK

Recently signed up. Wanted to double check service due to being sent scam phone call representing your company. Hopefully, it will be corrected. This representative assured me they are really Cox.

7 years ago

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Tammy G Gant Scottsboro, AL

Jo Ann was the best she made it possible for me to keep my button while my funds is short.... She explain to me things I didn't know bout life elder. So thanks again JO ANN. U the best an u were so nice an kind.

8 years ago

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Ken Decker Pottstown, PA

The person I spoke with was on the phone when I followed an AD calling another company. Their hold service (my dentist), had this AD and I followed it. He was very helpful and had exactly what I needed for my mother.

8 years ago

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Cynthia Farmer New York, NY

Shannon was excellent she helped me with my needs and lowered my cost when I was trying to cancel because I'm on disability, and I forgot to give her a score so I'm adding that now.

8 years ago

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Jane C Perdue

Sarah was so helpful. I had lost my charger and also wanted to change our address. She was professional and also gave me the good news that there was not charge to replace the charger. Thank you.

8 years ago

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Alice P. Arthington Broken Arrow, OK

was asking why my cal button didn't seam detect falls. Shannon explained how they where too sensitive so they have had that feature removed. was great customer service by Shannon.

8 years ago

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Dr Yasha West

Reluctantly, I am postponing my serve due to unexpected changes in financial matters. I enjoyed wearing the monitor because it was unseen & comfortable. No hassel in recharging the system. This product is very user friendly. The staff seemed very knowledgeable & professional during our conversations

8 years ago

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Gloria Murphy Birmingham, AL

I was very pleased with how professional Ms. Krystal handled my phone call. She.was able to address my issue in a timely manner. I am very pleased to have Life Protection 24/7 to service my husband, Arthur Murphy.

8 years ago

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carol willits

I needed to call Life Protect today and make sure my daughter Kathy is listed as a contact. Megan and Terry were very pleasant and helpful.. Very reassuring to know such capable people are so close at hand.

8 years ago

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Donald Ridlon Sr

Jeffery was very strong in his belief that I needed to have this monitor even though I had called to cancel the service as it was just a little for a fixed income retired military person. He was able to set me up on the level that I could handle so therefor I stayed with you instead of going to Walmart.

8 years ago

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Debbie Rumple

Sarah was very kind and encouraging. She took care of everything I needed. Thank you very much for the comforting knowing help is available if I need it. Sincerely Debbie Rumple

8 years ago

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Jerretta Avery

Krystal was a great customer service rep who was helpful and informative without being pushy. She explained everything clearly and patiently in order for me to make an intelligent decision.

8 years ago

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Marylin Taylor San Francisco, CA

The Sales Rep. Was Fantastic and Torrance was very nice speaking to a Senior Citizen and he helped me rearrange my payments each month, so I can have more spending money on my check. I wish their were more like him.

8 years ago

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David Valastro

The person I spoke was very professional. Also very knowledgable of you product and services. He was able to answer my questions and made me feel like I was in good hands. Thank You!

8 years ago

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Kimberly Gelhar

Nice phone conversation with customer service. The only thing that wasn't 'perfect' is that although I had mentioned 'NO REDUCTION, NO FUTURE SALES/SHIPMENTS'', I was still being persuaded to continue, either with her service or transfer to myself. I realize this is probably mandatory for solicitation, but I son't appreciate it.

8 years ago

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Lorena Besch Shannon, NC

Shannon was very nice, polite and informative. She answered all my questions knowledgeably. I also did the "test call" and that young lady was also all of the above. Great crew!!!

8 years ago

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Marie Sinnott Silver Spring, MD

I called to alert Life Protect that I would be visiting my son & grandson is another state for a short while. Porscha was very helpful, taking notes and details. Thank you

8 years ago

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Tangela Nickerson

Everything was great, the representative that I spoke to was friendly kind and well-informed on the products and services offered by your company. She was eager and willing to answer all of my questions that I asked.

8 years ago

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Johnnie Kirby

I have had this service for about one year, and thankfully have .not had to use it. I do call in occasionally to make sure it is in working order. It is a comfort to know that when I'm alone help is just a click of a button away. My husband says he is comfortable about leaving me alone now. The people we talk to are very polite and caring.

9 years ago

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PATRICIA ANDERSEN

MY DEVICE JUST ARRIVED YESTERDAY. I HAVE NOT EVEN TESTED IT. THE INSTALLATION IS VERY EASY, BUT I CAN'T FIGURE OUT HOW TO ADJUST THE CORD THAT COMES ON THE PENDANT TO A COMFORTABLE LENGTH. THE LENGTH THAT IT IS SET AT OUT OF THE BOX IS TOO SHORT TO FIT OVER A PERSON'S HEAD. ALSO, THERE ARE NO INSTRUCTIONS FOR MOUNTING THE PENDANT ON THE WRIST BAND WHICH IS PROVIDED. I HAVE "GOOGLED" FOR INSTRUCTIONS BUT HAVE FOUND NONE. HAVE TO WAIT TWO DAYS TO CALL CUSTOMER SERVICE TO GET ASSISTANCE SINCE I RECEIVED THE UNIT ON A FRIDAY AFTERNOON AND CUSTOMER SERVICE DOES NOT OPERATE ON SATURDAY OR SUNDAY. I WISH THAT THEY HAD CUSTOMER SERVICE 24/7.

9 years ago

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Annie Woodham Portland, OR

I have the box next to my computer in a small space and I am constantly pushing the button accidentally. They always pick up immediately and are very polite when I tell them it was a false alarm. I have no complaints.

9 years ago

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Lois Warlord Memphis, TN

On August 25 2021 I called Humana Pharmacy about a prescription a young lady and Humana Pharmacy and talked to me about a life alert necklace which I thought was a good idea since I spend a lot of time alone after a couple of weeks I called Humana they have no record nor do they sell it then talked to the company that handled the equipment again there is no record or do they care them During the first call I was told my first payment would be one dollar on September 28 on Oct 1 life protect pulled 49 plus dollars from my account but I still hadn’t received anything on October 12 I received a package from life protect. I didn’t open it but called them they told me to return it today it was returned to me saying life protect rejected it and my bank doesn’t want to return my money that I was scammed out of Everything I was told in August they denied it on October 12.

4 years ago

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Earl E Hogg Gardnerville, NV

The alert system does NOT find you if you are not at your residence!! Had the system for two days, was 45 miles from home and went off accidentally, told Life Protect that it was NOT an emergency and they still had the poor EMT's go to our residence!! Their GPS is a joke or does NOT exist!! How can that help anyone??? Forget it !! cancelling and returning is like pulling teeth, the customer service gal would NOT shut up about offers and the prices kept coming down..WHAT?? Did she think we were idiots?? Or that we had Dementia?? Maybe she was hoping that !! NEVER AGAIN......this might be OK for poor homebound folks????

5 years ago

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David Jacobson Forest Lake, MN

I have had to use my life protect 2 times for emergencies. The folks who answered my device stay with me until the ambulance came. I feel so safe with Life Protect 24/7.

5 years ago

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Paula Baylor Cincinnati, OH

I accidentally dialed an 8 instead of a six.Life Protect 24/7 answered.They were selling the service.I tried to decline.They asked my age.They felt the device would be useful to somebody over 50.I decided to try it.It was hard to get lanyard off.I finally got it off and wore it on shorts with a belt loop.It is heavy.I knew it wouldn't be useful to me.So after three months i called to cancel.The person tried give me the lower rate going from 39.99 to 19.99.I declined again and the service was cancelled.So i packed up the unit and mailed it back.

6 years ago

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RAB Green Valley, AZ

At the moment I'm fairly dissatisfied with Life Protect. Besides the fact that the services selected are nearly $100 per month.....we've had downright poor service and very inconsistent Customer Support from this company. Depending upon who you call....you either get a HUGE runaround, denied support because they can't find your account, or given erroneous information. Recently my elderly mother traveled to visit family and spend the night in a neighboring town. Before she left she called to let me know of her travel plans. However....Upon getting ready for bed, either the necklace was inadvertently triggered or it was having some kind of technical issue because it set off a fall alarm. The person who was alerted, then apparently called my Mother's home (of course she was not there).....and when they received no response...proceeded to call a neighbor to go and check on her. I personally was never called and I was definitely on the call list. The neighbor then checked the house, but obviously noone was there to open the door. After the neighbor called Life Protect back to say she was unable to detect anyone at home, the decision was made to contact the Police. We had been paying not only for monitoring, but also a combination lockbox by the front door which contained a key. HOWEVER.....Life Protect did not notify the police of any of these details and instead instructed them to break a window to gain access to the house. Upon finding no-one at home.....I received a call from the neighbor the next morning explaining what had transpired the night before. When I called the company.....I was initially told that I had no contract with them. Then after giving them several additional pieces of information and explaining that I had service with them for several years......they found 'MULTIPLE' accounts. Some had notes regarding the combination lock and instructions....some apparently did not. Some had the combination numbers transposed, while others had no reference to a lockbox whatsoever. After being assured that they would be responsible for repairing and replacing the broken window, days later they are not taking any responsibility whatsoever. THEN.....after explaining that her necklace was not functioning properly, they indicated that they'd send a new unit by Express Mail and it should arrive in 2 days. After waiting the 2 days.....I called back as it had not been delivered. AGAIN.....I had difficulty in verifying with them, that in fact I had an account with Life Protect. FINALLY after locating the appropriate account.....I was transferred to Technical Support who insured they'd send out a replacement unit. The next day.....I PERSONALLY received a charging unit in the mail. HOWEVER....I live in Arizona and my mother lives in Missouri. I called to ask why they sent 'me' a charging unit when the user was in another State. AGAIN.....they were unable to find any reference as to why I was sent the unit, but insured that my mother would receive a completely new unit within 24 hours. The next day.....she did in fact receive a new unit, however it required over 3 hours to get take the pendant apart and thread a small wire-like lanyard thru some miniscule holes and tie knots. NOT EASY FOR SOMEONE WHO IS 96 years old.!!!! And Customer Support was absolutely HORRIBLE in helping her determine how exactly to perform this operation. NEXT....when she called back to ask about how to go about repairing her broken window, they now inform us that they have no responsibility to replace it. All around.....this company is VERY EXPENSIVE and provides only a mediocre service. While some of the Customer Service personnel are competent.....others are woefully uninformed and provide lousy service. There ARE BETTER CHOICES.

6 years ago

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Pamela Largo, FL

After my father died in November, I was asked to return the Life Protect equipment to the company and I was promised a $20 gift card in return. It was several weeks later before I found a box the right size and packed the items up and sent via Priority Mail, which cost me almost $15. I included all the necessary info about where to send the gift card. About 2 days later, a pre-paid envelope arrives. Didn't do much good since I had already sent the equipment back at my own expense, NOR did they ever indicate they were sending me a pre-paid envelope for shipping! I filled out the paperwork AGAIN for the gift card and mailed it 12/24/18. Never received anything. I emailed the company the first weekend in March to ask about the gift card and immediately someone named Bill with a title of customer service manager responded. He said a card was sent out 12/28 and I told him I never received anything. He said they would send another one "right out". As of 3/12, STILL had not received anything so I emailed Bill again. No response. Waited 2 days and called them on 3/14 and was told by a cust svc rep that the card had been sent out 3/12. It is now 3/22 - it does not take that long for mail to come from VA to FL. I have emailed Bill the customer service manager 3x this week and he has never responded. Pathetic! This has been NOTHING but a hassle. If this is how they operate, I can't imagine depending on them for lifesaving services.

6 years ago

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Donna Langley Humble, TX

I called to update my information (phone number and email address). Morgan was very helpful we even added my other phone numbers and names of my other contacts.

7 years ago

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Pamela Bronson Bangor, PA

I was in touch with joanne and she went over and above with my situation, she was compassionate, kind and Professional...Shes an Asset to your Company....

7 years ago

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William E Terrio Moscow, ID

I cancelled my service today (9/6/18). They tell me I cannot get a refund for this month. I have not used the equipment and will gladly return the equipment. I did not have this problem with another medical alert system which I also cancelled today. They immediately sent a refund to my bank.

7 years ago

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Donna Otte Topeka, KS

They got my information, including my credit card info, from unknown sources. When I told them I did not order from them and that my home buddy was through another company and paid for by my insurance it was as if no one listened to a word I said. Even after I told them I wouldn't have to pay anything they offered to take $10 off their price which seemed so stupid to me considering I get my home buddy for free. And after I tried over and over to find out how they got my information they just kept changing the subject and saying wouldn't I want to stay with them for a $10 discount. I got tired of telling them that I have one that I didn't have to pay for it at all. And so I called them back again to let them know that they were not supposed to be charging me and they said that there was nothing they could do until they got their equipment back. I never did get a clear answer on how they got my information. And by the way does anybody else notice how often Jo-Ann's name comes up as a representative?

7 years ago

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Mike Green St. Petersburg, FL

I spoke with Jo-Ann about the return of the Life Protect devised and about the gift of a $20 credit card. Jo-Ann is a very pleasant representative of Life Protect.

7 years ago

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jeanette rabius Tucson, AZ

i called with a chip on my shoulder and just plain mad as ____. i had NOT in all the time i have had your product had a good phone call. she not only treated me VERY kindly (with-out losing her temper) but took the time to explain what had most likely happened. thank you

7 years ago

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Roberta Brancecum Sparta, IL

I was walnting to cancel my service I was concern about the cost and how long it takes to answer my call. They did worked with me on the cost and reassured me and answered a)l concerns. I decided to stay with them.

7 years ago

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Mary Hinck Anderson, IN

I had a faulty base. When I reported it, it was replaced, immediately, with a good one. Everyone I had to deal with was professional and in a timely fashion.

7 years ago

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Susan Dietrich West Monroe, LA

Denzel was calm and helpful. He went over all my order details and answered all my questions. He made it easy to set up the return of my old set. Thank you.

7 years ago

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Frank Corpuz Corpus Christi, TX

I initially called to cancel service due to items mentioned on the contract terms and conditions. Allison was able to resolve all the questions I had.

7 years ago

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Debra Wintle North Richland Hills, TX

I am new to life protect. I have only made my first test call. I did feel very reasured by the monitoring and customer service teams. The button is a nice size and weight so easy to wear. Also easy to set up and use.

7 years ago

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Elmer W.Bourgeois Ponchatoula, LA

It's a great company and is happy to have their service and the Personnel treat you with respect and very happy to help you will recommend them to anyone

7 years ago

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Claudette Mullinix Pittsburg, TX

I have just began with. My daughter just set the system up for me. I feel like this will give me peace of mind know if I fall that I can contact someone for help.

7 years ago

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Maryam Crosnoe

Shannon was friendly and courteous. She was also very thorough in doing research to resolve my issue. She ended the call making me feel that things were being taken care of.

8 years ago

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HOPE FERGUSON Washington, DC

HORRIBLE - SCAM- WON'T REFUND IN FULL WITHIN 2 DAYS OF RECEIPT OF UNOPENED ITEM. My customer service agent Mary was HORRIBLE. I called to return the product because my great aunt died a week ago before the item arrived. I explained to Mary that I was returning the product and that it had just arrived 2 days ago, and had not been removed from the box. Mary continued to "READ" sales pitches to me trying to convenience me to keep the item. When she read sales pitch number 3, I said, "I understand that you must have to read these items to convince me to keep it, but I just want to know how to cancel this and return it, so read as many as you like, it won't change my mind", so she read 3 more. Finally when I again asked how to return it, if I needed an authorization code, she told me to return it to the address it came from. When I asked for the amount of the yearly monitoring charge be refunded, she told me that the 2 days that I had the item would cost me a full month price of $39.99, there fore by refund would be only $339.99. I was so enraged that I want everyone to beware - this item cost me $400.00 (379.99 monthly fee + 20 for item) I had it 2 days - unopened and I can't get a FULL REFUND. Mary told me that I didn't have to pay any shipping and handling to get the item, but I have to PAY SHIPPING TO RETURN IT. BEWARE - THIS COMPANY WILL RIP YOU OFF. This may turn into a fraud charge that I will report to my credit card in order to get refunded.

8 years ago

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karen e styers/mcnally Fairmont, WV

everything went well Jo Ann did try and talk me into keeping service, but my wife just dont think she needs this right now... definitely in the future though....

8 years ago

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Mary Nero

I called to test to see what the charge was on my battery.Shannon was very helpful and very polite. I am extremely satisfied with my SERVICE. Thank you very much.

8 years ago

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Loislane Trenton, NJ

Geoffery was Very helpful and courteous. I asked that the account be put on hold until we get my mothers living arrangements sorted out. I do not want the account to continue with Auto Bill, and Geof assured me of that.

8 years ago