Life Protect 24/7

On August 25 2021 I called Humana Pharmacy about a prescription a young lady and Humana Pharmacy and talked to me about a life alert necklace which I thought was a good idea since I spend a lot of time alone after a couple of weeks I called Humana they have no record nor do they sell it then talked to the company that handled the equipment again there is no record or do they care them During the first call I was told my first payment would be one dollar on September 28 on Oct 1 life protect pulled 49 plus dollars from my account but I still hadn’t received anything on October 12 I received a package from life protect. I didn’t open it but called them they told me to return it today it was returned to me saying life protect rejected it and my bank doesn’t want to return my money that I was scammed out of Everything I was told in August they denied it on October 12.

The alert system does NOT find you if you are not at your residence!! Had the system for two days, was 45 miles from home and went off accidentally, told Life Protect that it was NOT an emergency and they still had the poor EMT's go to our residence!! Their GPS is a joke or does NOT exist!! How can that help anyone??? Forget it !! cancelling and returning is like pulling teeth, the customer service gal would NOT shut up about offers and the prices kept coming down..WHAT?? Did she think we were idiots?? Or that we had Dementia?? Maybe she was hoping that !! NEVER AGAIN......this might be OK for poor homebound folks????

At the moment I'm fairly dissatisfied with Life Protect. Besides the fact that the services selected are nearly $100 per month.....we've had downright poor service and very inconsistent Customer Support from this company. Depending upon who you call....you either get a HUGE runaround, denied support because they can't find your account, or given erroneous information. Recently my elderly mother traveled to visit family and spend the night in a neighboring town. Before she left she called to let me know of her travel plans. However....Upon getting ready for bed, either the necklace was inadvertently triggered or it was having some kind of technical issue because it set off a fall alarm. The person who was alerted, then apparently called my Mother's home (of course she was not there).....and when they received no response...proceeded to call a neighbor to go and check on her. I personally was never called and I was definitely on the call list. The neighbor then checked the house, but obviously noone was there to open the door. After the neighbor called Life Protect back to say she was unable to detect anyone at home, the decision was made to contact the Police. We had been paying not only for monitoring, but also a combination lockbox by the front door which contained a key. HOWEVER.....Life Protect did not notify the police of any of these details and instead instructed them to break a window to gain access to the house. Upon finding no-one at home.....I received a call from the neighbor the next morning explaining what had transpired the night before. When I called the company.....I was initially told that I had no contract with them. Then after giving them several additional pieces of information and explaining that I had service with them for several years......they found 'MULTIPLE' accounts. Some had notes regarding the combination lock and instructions....some apparently did not. Some had the combination numbers transposed, while others had no reference to a lockbox whatsoever. After being assured that they would be responsible for repairing and replacing the broken window, days later they are not taking any responsibility whatsoever. THEN.....after explaining that her necklace was not functioning properly, they indicated that they'd send a new unit by Express Mail and it should arrive in 2 days. After waiting the 2 days.....I called back as it had not been delivered. AGAIN.....I had difficulty in verifying with them, that in fact I had an account with Life Protect. FINALLY after locating the appropriate account.....I was transferred to Technical Support who insured they'd send out a replacement unit. The next day.....I PERSONALLY received a charging unit in the mail. HOWEVER....I live in Arizona and my mother lives in Missouri. I called to ask why they sent 'me' a charging unit when the user was in another State. AGAIN.....they were unable to find any reference as to why I was sent the unit, but insured that my mother would receive a completely new unit within 24 hours. The next day.....she did in fact receive a new unit, however it required over 3 hours to get take the pendant apart and thread a small wire-like lanyard thru some miniscule holes and tie knots. NOT EASY FOR SOMEONE WHO IS 96 years old.!!!! And Customer Support was absolutely HORRIBLE in helping her determine how exactly to perform this operation. NEXT....when she called back to ask about how to go about repairing her broken window, they now inform us that they have no responsibility to replace it. All around.....this company is VERY EXPENSIVE and provides only a mediocre service. While some of the Customer Service personnel are competent.....others are woefully uninformed and provide lousy service. There ARE BETTER CHOICES.

After my father died in November, I was asked to return the Life Protect equipment to the company and I was promised a $20 gift card in return. It was several weeks later before I found a box the right size and packed the items up and sent via Priority Mail, which cost me almost $15. I included all the necessary info about where to send the gift card. About 2 days later, a pre-paid envelope arrives. Didn't do much good since I had already sent the equipment back at my own expense, NOR did they ever indicate they were sending me a pre-paid envelope for shipping! I filled out the paperwork AGAIN for the gift card and mailed it 12/24/18. Never received anything. I emailed the company the first weekend in March to ask about the gift card and immediately someone named Bill with a title of customer service manager responded. He said a card was sent out 12/28 and I told him I never received anything. He said they would send another one "right out". As of 3/12, STILL had not received anything so I emailed Bill again. No response. Waited 2 days and called them on 3/14 and was told by a cust svc rep that the card had been sent out 3/12. It is now 3/22 - it does not take that long for mail to come from VA to FL. I have emailed Bill the customer service manager 3x this week and he has never responded. Pathetic! This has been NOTHING but a hassle. If this is how they operate, I can't imagine depending on them for lifesaving services.

They got my information, including my credit card info, from unknown sources. When I told them I did not order from them and that my home buddy was through another company and paid for by my insurance it was as if no one listened to a word I said. Even after I told them I wouldn't have to pay anything they offered to take $10 off their price which seemed so stupid to me considering I get my home buddy for free. And after I tried over and over to find out how they got my information they just kept changing the subject and saying wouldn't I want to stay with them for a $10 discount. I got tired of telling them that I have one that I didn't have to pay for it at all. And so I called them back again to let them know that they were not supposed to be charging me and they said that there was nothing they could do until they got their equipment back. I never did get a clear answer on how they got my information. And by the way does anybody else notice how often Jo-Ann's name comes up as a representative?

HORRIBLE - SCAM- WON'T REFUND IN FULL WITHIN 2 DAYS OF RECEIPT OF UNOPENED ITEM. My customer service agent Mary was HORRIBLE. I called to return the product because my great aunt died a week ago before the item arrived. I explained to Mary that I was returning the product and that it had just arrived 2 days ago, and had not been removed from the box. Mary continued to "READ" sales pitches to me trying to convenience me to keep the item. When she read sales pitch number 3, I said, "I understand that you must have to read these items to convince me to keep it, but I just want to know how to cancel this and return it, so read as many as you like, it won't change my mind", so she read 3 more. Finally when I again asked how to return it, if I needed an authorization code, she told me to return it to the address it came from. When I asked for the amount of the yearly monitoring charge be refunded, she told me that the 2 days that I had the item would cost me a full month price of $39.99, there fore by refund would be only $339.99. I was so enraged that I want everyone to beware - this item cost me $400.00 (379.99 monthly fee + 20 for item) I had it 2 days - unopened and I can't get a FULL REFUND. Mary told me that I didn't have to pay any shipping and handling to get the item, but I have to PAY SHIPPING TO RETURN IT. BEWARE - THIS COMPANY WILL RIP YOU OFF. This may turn into a fraud charge that I will report to my credit card in order to get refunded.

I have tried to cancel this product when I found out the sales 'pitch' I got thru an 800 number was inaccurate. I was never told the name of the company except they said it was a 'medical alert' which I assumed was the name (and there is a company by that name). They also said the payments would be between the 1st and 3rd of the next month (May 2017). They never told me the first payment was immediate. I had told them I did not have money to cover the payment until May. They took the first payment on the 25th of April and caused an overdraft in my account - the first time that had ever happened that I can recall. It cost me an overdraft fee. I called the 800 number that the telephone sales person gave me for any further questions. I called the day after the overdraft and cancelled the product. I was told the refund check for that first payment would be sent right away. I have not yet received it. They did not offer to pay the overdraft fee. In addition they said the actual product material was on the way and they would give me a label for its' return. No product yet so no return. This is a terrible company to do business with. I hate to think what would happen if I was using a call pendent and needed immediate service. Their sales approach is very, very high pressure and will not listen if you try to tell them you do not want the service because you cannot afford it.

I called Kaiser Phone number when a woman name Shannon spoke to me. She said they were having a special today: free set, free equipment, I said is this a free service of Kaiser. She said this is not a free service. It will cost you just $29.99 monthly. Then she wanted my credit card number. She and not even told me the company name. I had to ask for name of company and she quickly said Life pro,,,,I didn't catch the rest. She kept pushing for a credit card number. I smelled a scam running wild. I firmly said no, I so not want your service. Then she connected me to some free gift. That did it. SCAM, SCAM, SCAM AND I JUST HUNG UP. My suspicions were confirmed checking online. Here are phone numbers she wanted me to call: 877-525-8346 to cancel, 888-983-291-5712 and another 844-291-1962 to call if I changed my mind. BEWARE! beware! Check out reviews for reputable companies that offer life alert service.

My mother was a victim of the life protect service they have been taking money out of my mother's account automatically for over a year they never checked if she got the system never checked and see if she hooked it up nothing if they would have then they would know they would call at least and see that they shouldn't have been taking money from her but they did with in that year and something my mother had an emergency had she have the system maybe it wouldn't have been as close as it was we never noticed that it was being took straight out of her bank account until her bank account was overdrawn from them now she's paying overdraft fees and they refuse a refund and William B is rude and is no help they will be hearing from my lawyer

I ordered the Belle via LifeProtect 24/7 through a third party representative who identified as a LifeProtect agent. This offer was made available through my home telephone service contractor Century Link. An agreement was made on June 20,2016 via phone with above representative I could cancel this service after receiving the monitor device and review of contract. I was informed the device was FREE and I was to pay $99.99 for quarterly service. I was given the option of a black or white mobile unit. I was informed I could cancel the service at any time for full refund. Upon receipt of the device, it was black, not the white mobile bracelet device which was sold to me. I contacted LifeProtect at 1-888-983-5712 the date of my receipt of the device during the week of June 20, 2016. . I was told the white was only for the home device not the mobile. I explained the seller gave me that color option and device option. The CS representative at that time was aggressively persistent that I keep the device and she continued to remind me "You need to be reminded the device is not a fashion statement, but a life saving device." (This critical care nurse of 34 years does not require such degrading obstructing responses.) I telephoned today, August 2, 2016 to ensure the service had, indeed, been cancelled from our conversation the week of June 20, 2016. Customer Service Representative, Tori, reported although I called and requested the cancellation, "you did not request a refund, therefore, no refund was made." If you bought a product and returned it back to the seller what would you do if the seller refused to return your money unless you ask for a refund? In addition, Tori claimed since I did not truly cancel the contract, I would be responsible for two months of services at a fee of $79.97 and I would receive a refund of only $ 20.02 Seriously? I asked to speak with the CS Manger. William returned a phone call to me at my home and agreed with his CS representative. However, after much discussion he finally agreed to refund $66 dollars, charging me with one month of service that I never used nor agreed. He requested I send the device back before he would reimburse me and I agreed. He reported he would send me a shipping label and once LifeProtect 24/7 received the device, $66 of the original $99.99, would be in my bank account within 2-3 business day. I voiced considerable argument over the CANCELLATION and REFUND POLICY on the contract provided to me. It is the #1. item on the contract. It states: "If Subscriber cancels this agreement pursuant to any statutory authority, within 30 days or within such time as such statute specifies, upon such cancellation, SELLER will refund to Subscriber any advance payment for services not yet rendered." I claim I gave immediate and prudent notification of cancellation the day I received the device, therefore I claim, according to the contract, SELLER is obligated to refund my $99.99. However, William shared the contract was not legally binding because, although I was told it did not need to be signed, nor was I instructed to sign and return, that an unsigned contract was voided. Therefore, according to William the contract doesn't really exist and I am not eligible for any refund. Yet, being courteous to me after a quick, "please understand the majority of your clients are seniors and seniors consist of attorneys, doctors, nurses, professors, bankers, teachers, etc. We are not stupid , nor do we take kindly at attempts to manipulate us as though we are less than a toddler", followed by my informing him I would be offering a serious review of LifeProtect 24/7 he did offer the refund of the $66 (not the $27 as the first rep cited) and he would cancel my service, as long as I sent the device back. I have spent my entire adult life in the hospitals setting and as a nurse educator and I willingly submit back to LifeProtect 24/7 the device to be made available for another needy individual. I received a cancellation confirmation number. Yet, I will continue to share with others the experience I received from LifeProtect 24/7 non-existent contract, its process of postponing cancellation of services in attempts to keep from returning our money and its business ethics of forcing the subscriber to actually ASK for a refund or none would be made available, along with mis-representation of items and options available.

My Mother-in-law had this service. Unfortunately, she passed in June of 2015. We canceled the service and upon doing so was ask to return the equipment in exchange for a $25 gift card for our trouble. Not only did it cost me $4.13 and my time, they debited $39.99 out of my moms bank account for an extra month after she passed. Although I have spoken to numerous customer service reps. on at least 9 occasions, they all say the same thing. The card was sent and the will send another one, This has been going on for a year! It's not about the money but the lies they continue to tell. Not only should they send the $25.00 gift card but they should also reimburse the money for the extra month.

I CHOSE A 'TERRIBLE' RATING IS THAT I AM 86 YEARS OLD AND I USE A TRANSPORTATION COMPANY TO ARRANGE A TRIP TO THE DOCTOR. I CALLED THE 'ACCESS'COMPANY IN THE EASTERN REGION OF BURBANK, CAL., 91505 AS I HAVE DONE FOR ALMOST TWO YEARS TO DRIVE ME...THE AGENT, TOOK CARE OF MY NEEDS AND THEN SPOKE TO ME ABOUT LIFE PROTECT 24/7....AND, I RESPONDED BECAUSE HE MADE A GOOD PRESENTATION...I DO NOT HAVE A CREDIT CARD AND HE SAID I COULD IN ALL GOOD FAITH GIVE HIM MY ACCOUNT # AT THE BANK.......WELL, I CAUSED A REACTION FROM MY BANKER, MY FAMILY FOR DOING THIS.........THE AGENT, WITHDREW $29.99 AND NOW I HAVE HAD TO FREEZE THE ACCOUNT IN FEAR OF THE AGENT TAKING MORE FOR OTHER REASONS....MY SON, WHO IS ANGRY, IS RETURNING THE EQUIPMENT WHICH ARRIVED TODAY...EVEN THOUGH I TRIED TO CANCEL THIS ORDER AT 1.877.525.8346 AND 1.888.983.5716 THE AGENT HUNG-UP ON ME...........! BY THE WAY, I DID GET A CONFIRMATION NUMBER 144257391...MY FAMILY CALLS ME AN OLD FOOL NOW. ALL THIS ON 5.13.2016.....PLEASE REFUND THE AMOUNT BY CHECK TO ME: D'LAUREN KITE 225 North Evergreen S t. Burbank, california 91505

I fell on my driveway and couldn't get up and I pressed the button on my device several times and it kept saying contacting help but on one ever came, Fortunately my neighbor heard my screams for help. When I finally got through to Life Protect they said I did something wrong. The only people they protect are themselves. Do yourself a favor and pick another company

I am very disappointed in this company. I returned the equipment within the 30 day period back in July, 2020. I have been told three different times that I must fill out a particular form before I can receive a refund. Each time I was told that a form would be mailed right away. It is now October 19, 2020 and I still have received NO FORM AND NO REFUND. I WILL BE CONTACTING THE BBB RIGHT NOW. Don't be sucked in!!!!!

Whom it may concern I'd like to have my refund back of $39.99 I have sent back the equipment on the same day it arrived sent back with Mail carrier to post office Now I've tried calling the customer service but it seems that I'm getting the run around playing phone tag with you people's this is not the way to treat people's now I'd like to have my refund back $39.99 your equipment was sent back check your return department thank you Mary Davidson

Paid (39.99) for the equipment on 29 May 2019. Never received. Contacted them and they said that they were waiting for the 39.99 to clear their books. (Note: it had already cleared my bank) on the 29 May 2019 . I should have it within the first few days of the following week. Today is the 5th of June 2019 and I still haven't received it. Supposingly it is already activated.

This is a high pressure sales pitch. Once they have your credit /debit card, it's difficult to get a refund. My husband is a disabled vietnam vet who was pressured into this. I have requested a refund, but do not have it. I requested a label to return it, but do not have that. I had to sit through 20 minutes of a sales person offering to lower and lower the cost. THEY DO NOT LISTEN. I cannot tell you how disgusted I am by this company taking advantage of him.

I am in a nursing home and called to cancel my service. The lady I spoke to offered me a discount twice even though I REPEAT ED several times that I was in a nursing home then she put me on hold to talk to her manager and came back and offered me another deal at which time I told her to cancel. She gave me the address to return it then offered me a deal of O returned it in 7 days

I needed to use this service January 21st, 2019. I pushed my pendant numerous times and it took more than 10 minutes for someone to respond. When someone did answer it wasn't the monitoring service. I canceled service today 22nd of January and was told it may take time to stop the auto pay set up with my bank. So I put a stop payment and had to pay a fee of $31. The experience with this comapany has been terrible.

This company is not interested in helping people. They are interested in selling seniors products they don't need and then when a family member tries to straighten the order out they just keep trying to sell you. The rep would not let me cancel the order and it was in the first 30 days. I finally had to dispute it through the bank. This is very sad on many levels.

I am the daughter of an 81yr. old man who received a yellow card in the mail, without Name of the company, no return address just a phone number. and the big FREE on the card saying you have qualified for a monitor. FOR FREE> he called and they got him to give his Checking info and got him to ok. for a yearly charge. wiped out his checking acct. I called and they said they cant do anything until he gets the device in the mail.. then they can refund him.. and change his account. I curious has anyone else have this problem.

Actually rating is lower, but it doesn't go to negative 10. Sent the system unsolicited to my 77 yr old mother, then badgered her (calling multiple times per day) into paying for subscription. The 1st check, filled out incorrectly and thereby VOID, was still processed. Won't stop charging her account until device is returned, I'm not even sure it was EVER SENT!! Companies like this should be closed and the owners prosecuted!

My mother bought this system and before she received the item, she was moved to a care facility. When i tried to cancel the service that was never used, i got the hard sell to keep the system. She paid $200.00 and it would not be refunded. If i returned the unopened box, i would get a 20.00 gift card if i filled out the gift card paperwork. This system was never used nor was it ever taken out of the box.

I decided to go with life protect and pay quarterly $100.00 My Dad only used this devise for 1 month I was told there would be no refund for the other 2 months (luckily I hadn't paid for 1 year) their other option. I was told twice I would receive paperwork in the mail for a $20.00 gift card that I would have to fill out and return to them in order to get the $20.00 card. you guessed it no paper work and no card. I would never recommend this company to anyone. Also when I called to return the devise I was asked if I knew of anyone I could give it to. (how cold)

My mother ordered this last week when she was watching television. She already has 2 other systems that we pay for and simply forgot! Life Protect was really rude when I called and explained the situation. They kept trying to convince us not to cancel; but were ugly when I said "no." They refused to send me a packing label (box not opened) and hung up on me!

On 8-5-2020 I received a robocall and played along until I was transferred to a rep from Life Protect who told me their website was https://lifeprotect247.com/ These RoboCall tactics are terrible and prey upon the elderly. STAY AWAY!

Dialed number by accident. Attempted to confirm number number so I wouldn't call it back however became interested in service after greeting. Before I could get more information representative...Jess, Jessica, Justine HUNG UP THE PHONE ON ME MID-SENTENCE!!! Great introduction to future customer service. Nice job!!!

I did have it supposably for 3 months but the last month it wasn't working so I sent it back and I'm waiting on my Visa gift card I do miss having it but I'm unhappy about not having it don't know why it stopped working but it did and I wasn't treated very nice

I talk with a customer service. I ordered life protect 24/7: in December. I had not seen anything. Yet. Taking out of my account. And no packet deliver yet. I will be calling my bank. To stop to transfer. TYPE: 8883137236 CO: LIFE PROTECT 39. 99 so so sad.

I went and tried to test my device like they say test every month and all I got was a long tone and a blue light blinked then NOTHING. I'm not a happy camper and now I'm going to send it back. Tried to call the 888 number and they're closed today for the holiday. What the @@@@

I did not want to give these embezzlement schemers any stars... Lied to... Price gouging... They should be shut down. Biggest mistake I made while moving was going with this company. Never again.

Life Protect clicked in when I apparently entered a wrong digit when calling my credit card provider. I should have guessed it was not a service of the credit card provider. Beware!

It's just not right for me. I have to have someone with me at all times due to dizziness and fainting spells and I don't have any time at all to push a button.

Placed my order almost two weeks ago. Have not received anything yet ,although my account has been debited! Totally not satisfied with your company.

Awful customer service. High pressure retention tactics. Published rate of $39.95 a month but they lower all the way to $19.99 to get you to say

My mother never enacted this account and yet has been charged for the last 2 years

Scam. Somehow sent unit. Name wrong. Never signed agreement.

He took my banking information and I have not received anything