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Florida Telehealth

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77 User Reviews

7.1

Overall Score

LAST UPDATED: February 26th, 2021

Previously known as Florida Health Alert and Technology, Florida Telehealth has since rebranded. Florida Telehealth is a mobile medical alert system that is waterproof and GPS-enabled. The company is based out of The Villages, Florida, and has been in business since 2001. The completely mobile medical alert system is ideal for seniors who live an active lifestyle and for seniors who have served in the military.

Florida Telehealth's Family Response packages (unmonitored) give customers the option to send alerts to only family members. Many families choose this option to avoid the unnecessary over-response of EMS and Fire associated with the traditional monitored options.

The company also offers synced Chit Chat Packs that give couples the ability to communicate directly with each other through their two individual Florida Telehealth devices.

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The Good

  • Unlimited Range
  • No Contract
  • Discounts Available

Unlimited Range

Most medical alert systems will operate based off a range that the pendant can communicate with the base unit. With Florida Telehealth, the base unit and pendant are essentially the same device. The device is also GPS-enabled so you can take it anywhere and emergency personnel can pinpoint your exact location. This is ideal for seniors who live an active lifestyle.

No Contract

There are no contracts when it comes to Florida Telehealth. You pay month-to-month. This means that you aren't locked into using the product for several years and there aren't any contract buy-outs. Whenever you feel like you're done with the product, canceling your agreement is simple and hassle-free.

Discounts Available

Florida Telehealth offers discounts to AARP members, individuals with disabilities, veterans, families of veterans, first responders, and nurses. Call a company representative to learn more.

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The Bad

  • Equipment Fee
  • 12-Month Warranty

Equipment Fee

If you require free equipment, Florida Telehealth gets dinged here. Florida Telehealth does not fall in line with the rest of the industry when it comes to the free loaned/returned/re-loaned equipment business model. Their position, “We are EMTs, and we protect our patients and customers with fresh latex gloves, new respiratory masks, new IVs and your new [Florida Telehealth] system.”

12-Month Warranty

While it's better to have some warranty than no warranty at all, Florida Telehealth only offers a 12-month warranty while top competitors will offer a lifetime warranty on most equipment.

View Best Medical Alert Companies

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The Bottom Line

Florida Telehealth offers a versatile and mobile medical alert system that will appeal to active seniors with its GPS compatibility. There is a one-time equipment purchase for guaranteed new equipment and no after-service equipment return hassles. If you served in the military, are related to a veteran, or are an AARP member, the added discount will be an added incentive to give Florida Telehealth a try.

View Best Medical Alert Companies

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Star Rating

4.9

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77 Reviews

Review Breakdown

5 grade

91%

4 grade

8%

3 grade

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2 grade

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1 grade

1%

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Review Source

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Ken Hoover Cresson, PA

Ability to have only family members notified instead of dialing 911. Fall notifier does not work as reliably as it should. ATT service not great in all areas.

2 years ago

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Reply from Florida Telehealth

Hi Ken, Thank you for sharing your experience with your RescueTouch. If I remember right, we spoke on the phone about fall detection. I'll review my notes and give you a call. Our fall detection is unlike others in the industry. To my knowledge, ours is the only one with adjustable sensitivity. Let's take a shot at making yours more sensitive to pickup less significant falls. You're right about AT&T, like a cell phone there's spots of weaker cellular signal. Technology advancements will continue to improve connectivity is those weaker spots. Talk soon, Scott

Aug. 13th, 2019

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Stephanie Holder Searcy, AR

The only downside is we did not expect to need to purchase a signal booster to operate properly inside the home. The system works off 3G and was not strong enough in a rural home with a metal roof without a signal booster. The customer service was great and the product works as advertised. We love the fact that it has the ability for us to call local family members instead of a call center.

3 years ago

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Reply from Florida Telehealth

Hi Stephanie, Thank you for sharing your experience with our Family Response model. Hope all is well. Best, Scott

Jul. 23rd, 2019

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Karen Arft Bradenton, FL

Only used once, a chain I was wearing hit the button so wasn't for an emergency. But they answered quickly but I couldn't hear them so when I wasn't getting through, they called on the phone. Was very nice about the false call and made sure I was alright.

3 years ago

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Reply from Florida Telehealth

Hello Karen, Thank you for sharing your personal experience with your RescueTouch. Hope all is well. Best, Scott

Jul. 23rd, 2019

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Crispan Greenbrae, CA

Easy to contact the company, though not available in remote areas (like on a hike in the country). Contact is friendly, and open to test calls. Fortunately, I have not had to use it in an emergency.

3 years ago

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Reply from Florida Telehealth

Hello Crispan, Thank you for your personal experience. Hope all is well. Best, Scott

Jul. 23rd, 2019

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Nancy Orr Reynoldsburg, OH

ease of use,easy to charge product, quick response time, fall detection is great

2 years ago

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Reply from Florida Telehealth

Hi Nancy, Thank you for sharing your experience with RescueTouch. Hope you're doing great! Best, Scott

Aug. 13th, 2019

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Betty Braun and Jim Bowen Appleton, WI

The service works well. Customer service has been very good.

2 years ago

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Reply from Florida Telehealth

Hi Betty, Thank you for sharing a few thoughts on your experience with our services. Hope you are all doing great! Best, Scott

Aug. 19th, 2019

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