Name: Maxlend
Rating: 4.3

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Jocelyn Jean

Please do yourself a favor and stay away from this company! The interest rates are out of control. For a $500 loan you'll end up paying 5× the amount by the time you're contract is over. You're better off getting a payday loan elsewhere. This company takes advantage of hard working people that's in need. Please Please please say away I learned my lesson just want you to not make the same mistakes I did!

2 years ago

Reply from Maxlend

Hello Jocelyn Jean,

We appreciate your feedback. We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.

Nov. 19th, 2022

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Trevor Cozad IA

Trying to pay down the loan by calling in dose not work. Way to hard to understand the people. Then there is a delay in the call. It fells like you don’t want people to pay down the loan so you can make the max money as possible. I will not use maxlend again. 1. To hard to pay loan down. 2. Only way to pay extra on the loan is to call in. ( and then there is an excuse of why they can not take payment) 3. Costumer service is very unpleasant to deal with. (Takes way to long just to not resolve the issue)

2 years ago

Reply from Maxlend

Hi Trevor,

Thanks for sharing your experience. We are sorry that you were dissatisfied with the level of service you received. We strive to provide exceptional customer service and want to assure you that we are taking the appropriate steps to address your concerns internally.
We will be reaching out within 48 hours for more information about your experience.
If you prefer to speak with us sooner, you can chat with us 24/7 by logging in to your MaxLend account. We are also available via email at ombudsman@maxlend.com or by phone at 855-201-4677 from 7AM – 7PM CT, Monday – Friday.

Feb. 2nd, 2022

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Gail Maxwell Spring, TX

I am currently paying Maxlend back on a loan of $500. I was recommended by lendup, a wonderful company! I will never use maxlend again. Atronomical fees. I called to get my payoff amount and it's way more than the amount online. 6 months of payments and my payoff is 472.00! Please do not respond with the same old mumbo jumbo! Please provide real responses.

2 years ago Edited January 31, 2022

Reply from Maxlend

Hello Gail,
We appreciate your feedback. We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates, and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.

Jan. 31st, 2022

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Destiny Stone Middletown, OH

Money comes fast but they go so quick you don't know how much your payments are until the end and can't choose payment options just when u get paid and I cant get anyone to tell me if I am enrolled in auto pay or not

2 years ago

Reply from Maxlend

Hello Destiny,

We appreciate your feedback. We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.

Jan. 19th, 2022

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Regina Y Grant Richmond, KY

Maxlend was there to help me when nobody else would. They will will work with you anyway they can. I give them a 💯 thanks Maxlend 😊

2 years ago Edited January 7, 2022

Reply from Maxlend

Hi Regina,

We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It is great to hear you enjoyed our service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Jan. 7th, 2022

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Antonio Barleston Tallahassee, FL

Process of applying for loans is easy . only thing I really don’t like is the interest rate is really too high. I do understand that you can pay back any amount that you want to reduce the fees.

3 years ago

Reply from Maxlend

Hi Antonio,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. We provide alternative payment options that may help to reduce the overall cost of the loan.
It is great to hear you enjoyed our quick and easy process, and we are here to discuss the terms of your loan with you in more detail.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Nov. 3rd, 2021

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Ken Beall Laurel, MD

I tried several times to contact them in regards to paying off my loan a day before another payment was due and requested 2 call backs with no success. They ignored my requests to talk to me so that I would be forced to pay another week of interest. I sent them a nasty email threatening to sue after waiting 6 1/2 hours for my call backs. 1 minute later they called me. I still don't know whether they'll process the payment for the entire loan without stealing more money. This was an emergency and I will NEVER use this company again. They are the sleaziest crooks I have ever done business with.

3 years ago

Reply from Maxlend

Hi Ken,

Thank you for taking the time to share your experience. Your feedback is important to us!
To ensure your privacy, we cannot discuss account details here. Please feel free to share your detailed feedback with us by calling 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.

Sep. 16th, 2021

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Debbie Chappell Wilmington, NC

0 star rating. This company is a rip off, they don't tell you the truth at the time of the loan. Who gets to charge that kind of interest? They can't seem to get their story straight. I see the reviews on the Better Business Bureau that are horrific. Obviously, they don't do business on American terms, it is based on their tribal terms. Did anyone notice that their replies to the reviews are an automated statement? That speaks volumes of how legitimate this business must be. DON'T DO BUSINSS WITH THEM!!!!! (unless you are filthy rich)

3 years ago

Reply from Maxlend

Hi Debbie,

We appreciate you sharing your feedback. We realize this can be an expensive form of borrowing. With this in mind, we dutifully inform all customers about the terms of their loan. In addition to including terms, conditions, and costs in our loan documents, we have representatives who can explain these details fully and answer any questions. Please keep in mind that you have more options other than following your payment schedule to the end. If you would like to discuss these options once again, please contact us from 7AM – 7PM CT Monday through Friday at 855.201.4677 or email us directly at ombudsman@maxlend.com for further assistance.

Jan. 22nd, 2021

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Mandy Wiseman Westminster, CO

Would leave zero stars if possible. I wish I had looked them up before I took the loan. The interest rates are basically extortion. I took out a $600 loan --> my first four payments totaled $703 I called to have them direct debit my remaining principal balance of $660 To pay off the loan, I was told I would need to pay $836 , my $600 loan cost me $1539. Had I let payments continue as scheduled, I would have paid $3,254 for my $600 loan.

4 years ago

Reply from Maxlend

Hello Mandy,

We appreciate you sharing your feedback. We realize this can be an expensive form of borrowing. With this in mind, we dutifully inform all customers about the terms of their loan. We have representatives who can explain the loan terms and answer any questions. Plus, our loan agreements specify the overall cost of the loan, APR, and payment schedule in the “Customer Installment Loan Agreement” section. If you would like to download a copy of your loan agreement, which also includes all the repayment options available, you can do so from your account page on our website www.maxlend.com. If you have outstanding questions or concerns, please contact us from 7AM – 7PM CT Monday through Friday at 855.201.4677 or email us directly at ombudsman@maxlend.com for further assistance.

Jul. 15th, 2020

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Zo Chicago, IL

If I could do give negative stars I would. This is the sleaziest company I've ever done business with. Their customer support is basically support in name alone. Their interest rates are OUTRAGEOUS and intentionally vaguely explained by the reps. They will delay your application processing until after the deadline for same day funding if you express frustration towards their operational process so you have to pay more in interest. Avoid at all costs.

4 years ago

Reply from Maxlend

Hello Zo,

We appreciate you sharing your feedback. We realize this can be an expensive form of borrowing. With this in mind, we dutifully inform all customers about the terms of their loan. We have representatives who can explain the loan terms and answer any questions. Plus, our loan agreements specify the overall cost of the loan, APR, and payment schedule in the “Customer Installment Loan Agreement” section. If you would like to download a copy of your loan agreement, which also includes all the repayment options available, you can do so from your account page on our website www.maxlend.com. If you have outstanding questions or concerns, please contact us from 7AM – 7PM CT Monday through Friday at 855.201.4677 or email us directly at ombudsman@maxlend.com for further assistance.

Jul. 15th, 2020

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Jon Bryan, TX

For a loan of $1000 they wanted 8 payments of $541 plus 1 payment of $267. So for a loan of $1,000 they were asking for over $4,500 over 9 months. They tried to brow beat me into agreeing to it. They were very deceptive in how they explained things as well. I am sad that there might be a person that would fall for these people. What a complete and vile scam. AVOID AT ALL COSTS.

5 years ago

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Cyndie Stryker Denver, CO

WAY too much interest. It says that you are paying approx. 24.00 per 100.00. So I got a loan for 500.00. thought my interest was going to be 120.00. no my interest on a 500.00 loan is over 2000.00. i have to pay 119.00 for 18 installment payments. this is a rip off. I though interest rates this high was illegal. and then to throw us off with saying its 24.00 for every 100.00 is a blantant lie. RUN, DONT USE THIS COMPANY. ITS A SCAM!!!!!!!!!!!!

5 years ago

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Sallie Portland, OR

I borrowed 175.00 and was told my payback would be 1 payment of 59.00 and 2 payments of 95.00. That seemed like a reasonable amount of interest on a small loan. This morning I got a payment schedule by email that stated I owe 7 more 95.00 payments!!! I paid 250.00 and still owe 162.00!!!?? When I mentioned that I was stopping payments until I spoke with my attorney, the "receptionist" got mad. She said you were told about 9 payments blah blah blah. I will pay the 162.00 and remember this very expensive lesson. DON'T USE MAXLEND!!!

5 years ago

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Sharon Finley Corpus Christi, TX

Took out $400 and after making 9 out of 18 payments of $95 each I called today to make an early pay off. The schedule of loan payments showed a much lower principle balance than what I was told my payoff would be. Even after almost $900 of payments, my early payoff amount was still higher than the amount I borrowed. So basically after making 50% of my loan payments not a penny went against principal.

5 years ago

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Jill Matawan, NJ

I was totally ripped off by this company. Not only did they take advantage of my husband and I, but they didn't even explain the amount of interest to us correctly. We we're told that they charge $25 per $100 in interest TOTAL!!! Not true, that's the amount of interest accumulated each time its paid!!! I feel so bad for anyone that is left with no options and is looking for a loan. I got $700 and they got almost $2000 of my hard earned money and my principal was still $875 after almost 6 months of on time payments!! I am totally disgusted. Stay away from Maxlend.com!!!

5 years ago

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Mike Cleveland, OH

This is the worst company to go to for a short term loan. I wish that I had had time to do some research at the time I needed the loan, because I would've never chose this company. Near the end of the loan I wanted to do an early pay off and found out that none of the monies applied to the loan over a 7 month period had been applied to the principle balance of the loan!?! In fact, I owed more than the original loan with only 4 payments left!!! How is that possible? I do not recommend this company to anyone under any circumstances.

5 years ago

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Susie I zaguirre Miami, FL

Horrible company! DO NOT USE THIS COMPANY! No matter how desperate you are. If you do you will be paying back your loan for a very long time. They are thieves! I got a $500 loan and have paid back$ 916 and change. I was told I would stop paying in November. When I called at the end of October I was told I still had 6more payments left! So my $500 loan will really be $2000 loan. I will not pay this company another dime and am seeking legal action.

6 years ago

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Jacque

Ease of application process..quick deposit of funds

2 months ago

Reply from Maxlend

Hi Jacque,

Thank you for your feedback! We’re pleased to hear that you found the application process easy and that the funds were deposited quickly. We strive to make the process as smooth and efficient as possible, and we’re glad we could meet your expectations.

If you have any further questions or need assistance, please don’t hesitate to reach out to us at info@maxlend.com or call 877-936-4336. We’re here to help!

Best regards,
The MaxLend Team

Aug. 26th, 2024

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Harriet

The excellent service and helpfulness of maxlend

3 months ago

Reply from Maxlend

Hi Harriet,

Thank you for your feedback! We're delighted to hear that you received excellent service and found our team to be helpful. Providing top-notch service is very important to us.

If you have any questions or need assistance, please don't hesitate to reach out. You can contact us at info@maxlend.com or call us at 877-936-4336. We're available 24/7 to help.

Warm regards,
MaxLend

Jul. 24th, 2024

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STEWART ABBOTT

Great customer service and very easy to apply.

4 months ago

Reply from Maxlend

Hi STEWART ABBOTT

Thank you for your feedback! We're thrilled to hear that you experienced great customer service and found the application process very easy. Making the process straightforward and providing excellent service are top priorities for us at MaxLend.

If you have any questions or need assistance, please don't hesitate to reach out. You can contact us at info@maxlend.com or call us at 877-936-4336. We're available 24/7 to help.

Warm regards,
MaxLend

Jul. 18th, 2024

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Osbaldo Esquivel

Customer service was excellent the second time I used the service.

6 months ago

Reply from Maxlend

Hello Osbaldo Esquivel,

Thank you for the outstanding review! We are thrilled to hear that you had a positive experience with our customer service. Providing the best possible service to our customers is our top priority.

If you have any questions or need assistance with your account, please don't hesitate to reach out to us directly at info@maxlend.com or call us at 877-936-4336. Our team is available 24 hours a day to assist you.

Thank you once again for your kind words and for choosing MaxLend.

Best regards,

May. 1st, 2024

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Verified Customer

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Stephanie Easton, PA

Accommodating and understanding when needed

1 year ago

Reply from Maxlend

Hi Stephanie,

Thank you for the awesome review! We're thrilled to hear about your positive experience. We look forward to the opportunity to always serve you. Should you have any questions or future needs, please feel free to contact us directly. Our team is available 24/7 at info@maxlend.com, or you can reach us by phone at 877-936-4336.

Nov. 15th, 2023

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Verified Customer

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Jessica FL

Easy, fast, life saver! I’m very happy and will return.

1 year ago

Reply from Maxlend

Thanks for the awesome review, Jessica! We look forward to the opportunity to serve you again soon. Please feel free to contact us directly with any questions or future needs. We are available 24/7 at info@maxlend.com, or you can call us at 877-936-4336.

Jul. 17th, 2023

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Verified Customer

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Amy Ponder Milford, OH

Great service, very east, but wish they weren't so expensive.

2 years ago

Reply from Maxlend

Hi Amy,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
Keep in mind, we provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.

May. 26th, 2022

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Verified Customer

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Dexter Clark Washington, DC

Easy and fast - the rates are really too high - need a better return

2 years ago

Reply from Maxlend

Hi Dexter,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy process!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

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Verified Customer

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Cynthia Wade Houston, TX

They have low interest rate on their loans

2 years ago

Reply from Maxlend

Hi Cynthia,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

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Verified Customer

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Barbara prince Pelion, SC

Easy application n fast approval, great when in a pinch

2 years ago

Reply from Maxlend

Hi Barbara,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy process!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

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Verified Customer

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Oscar Las Vegas, NV

Fast and professional. Great customer service.

2 years ago

Reply from Maxlend

Hi Oscar,

We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It is great to hear you enjoyed our excellent customer service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 23rd, 2022

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Verified Customer

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Michael Williams Apopka, FL

Easy process, helped me in a time of need. Got funds rather quickly.

2 years ago

Reply from Maxlend

Hi Michael,

We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It is great to hear you enjoyed our quick and easy process.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 23rd, 2022

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Verified Customer

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Debra Jorae Germantown, MD

Maxlend always is there for you! The service is excellent!

2 years ago

Reply from Maxlend

Hi Debra,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoy our excellent service.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 16th, 2022

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Verified Customer

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Valerie Tate Burt Gwynn Oak, MD

great service, fast, accurate, friendly

2 years ago

Reply from Maxlend

Hi Valerie,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our easy process and excellent customer service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 16th, 2022

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Verified Customer

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Tanika V Shaw Kansas City, MO

The finance charge is ridiculous but the convenience of the loan is good

2 years ago

Reply from Maxlend

Hi Tanika,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.

Feb. 16th, 2022

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Verified Customer

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David B. Moseby Asheville, NC

Good Customer Service Professionalism Kindness Courtesy

2 years ago

Reply from Maxlend

Hi David,

We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It is great to hear you enjoyed our quick and easy process along with our excellent customer service!
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 16th, 2022

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Verified Customer

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Erica Juarez San Antonio, TX

Fast and easy! The process was painless!

2 years ago

Reply from Maxlend

Hi Erica, We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review! It is great to hear you enjoyed our quick and easy process along with our excellent service! We look forward to the opportunity to always serve you! If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 16th, 2022

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Verified Customer

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Stacey Battancourt Hot Springs, MT

Customer service easy to apply great incentives

2 years ago

Reply from Maxlend

Hi Stacey,

We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It is great to hear you enjoyed our excellent customer service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 16th, 2022

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Verified Customer

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Gregory Phillips New Bern, NC

Great customer service and loan options available

2 years ago

Reply from Maxlend

Hi Gregory,
We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 10th, 2022

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Verified Customer

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Kristina Wright McAlester, OK

The customer service rep was extremely helpful.

2 years ago

Reply from Maxlend

Hi Kristina,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent customer service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 10th, 2022

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Verified Customer

star star star star star

Phillip Stiegman Sierra Vista, AZ

They are exceptional with ease of use and prompt

2 years ago

Reply from Maxlend

Hi Phillip,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 10th, 2022

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Stephanie DiTommaso Palm Beach Gardens, FL

They provide short-term money when needed and allow me to pay off the loan early without penalty.

9 months ago

Reply from Maxlend

Dear Stephanie DiTommaso,

Thank you sincerely for your glowing review! We are thrilled to learn that you had such a positive experience with our service. Delivering exceptional service to our customers is our top priority, and knowing that we've met your expectations brings us immense joy.

We are genuinely grateful for the opportunity to serve you and are dedicated to maintaining the high standards that you've come to expect from us. If you ever have any questions or require assistance with your account, please don't hesitate to reach out to us directly.

You can contact us via email at info@maxlend.com or by calling 877-936-4336. Our team is available 24 hours a day, always ready and eager to assist you in any way we can.

Feb. 9th, 2024

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Albert C. Smith Stevensville, MD

Excellent Customer Service and all transactions were done and completed as scheduled.

10 months ago

Reply from Maxlend

Dear Albert C. Smith,

We extend our sincere gratitude to you for taking the time to provide us with an outstanding review! At MaxLend, our unwavering commitment is to deliver an exceptional service experience for our valued customers. Learning that you appreciate the excellent customer service we strive to provide is truly rewarding.

Your satisfaction is our top priority, and we eagerly look forward to the ongoing opportunity to serve you. Should you have any questions or require assistance with your account, our team is here for you. You can reach us directly at info@maxlend.com or by calling us at 877-936-4336. Our dedicated support team is available 24 hours a day to address any inquiries you may have.

Your feedback holds immense value for us, and we are enthusiastic about the chance to continue meeting and exceeding your expectations. Thank you for choosing MaxLend!

Best regards,

Jan. 10th, 2024

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Veronica Hester Hyattsville, MD

I enjoy the professionalism of the representative and knowledge of the product, I dislike the interest rate.

11 months ago

Reply from Maxlend

Hi Veronica Hester,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our professional service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Dec. 6th, 2023

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Nekima “REPOCHIC” Horton Lancaster, TX

Yes, I got the loan when I needed it; however, I will NEVER make this mistake again. I would not recommend anyone to use this service or any service like it. The fees are absolutely ridiculous. I clearly didn't understand the monthly options. I paid back 3x more than what I borrowed. Find another way to get the money you need, this is not it!

1 year ago

Reply from Maxlend

Hi Nekima,

Thank you for taking the time to share your experience. Your feedback is important to us!
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
We will be reaching out within 48 hours for more information about your experience. If you prefer to speak with us sooner, please feel free to email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 8:00 AM - 8:00 PM Est., Monday – Friday.

Nov. 7th, 2023

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Chad Grycza Maumee, OH

Customer Service was excellent I just wish I would have received a confirmation email about my payoff.

1 year ago

Reply from Maxlend

Hi Chad,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It's truly gratifying to hear that you enjoyed our excellent customer service.

If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We're available 24 hours a day.

Your feedback is greatly appreciated, and we look forward to continuing to serve you in the future.

Best regards,

MaxLend

Oct. 31st, 2023

star star star star star

Trisha Setters Houston, TX

I like that I can just fill out application online and it only takes one phone call to get everything worked out.

1 year ago

Reply from Maxlend

Hi Trisha Setters,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Sep. 21st, 2023

star star star star star

Patricia David

The customer service rep understood my issue. He was easy to talk to and he solved my problem in this one phone call

1 year ago

Reply from Maxlend

Hi Patricia David,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent customer service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Aug. 14th, 2023

star star star star star

James Joseph Gallo

Very efficient staff well-trained knowledgeable courteous and kind expedited things very quickly great service

1 year ago

Reply from Maxlend

Hi James,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent customer service.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Aug. 2nd, 2023

star star star star_border star_border

Alice Greenville, NC

When you’ve gotten two or three loans, the interest is still crazy. The company Maxlend does not reward their returning customers in anyway shape or form.

1 year ago

Reply from Maxlend

Hi Alice,
We appreciate your honest review and are sorry we didn’t meet your expectations.
Our MaxLend Preferred rewards program provides customers with a higher loan amount every time they advance levels in the program.
To learn more about your eligibility, please feel free to contact us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.

Jul. 28th, 2023

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R M Melbourne, FL

This is a terrible company to get a loan from. I've had a $500 loan for less than a month and had to pay around $1000 to pay it off. They expect $125 every two weeks for a year to pay a $500 loan. This company is literally the worst loan provider. Be forewarned!

1 year ago

Reply from Maxlend

Your experience is important to us. We offer flexible repayment options that could reduce the overall cost of the loan. Should you decide to give us another try in the future, our agents are available to help you decide which option best suits you. Please feel free to call us at 855-201-4677 from 7AM – 7PM CT, Monday – Friday, to discuss. We hope to hear from you soon.

Jun. 13th, 2023

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Krystn Hill Melbourne, FL

I don't know what these people are smoking that think this is a legit company. It charges 841% for their loans. I got out of my loan - but any interest rate in the state of Florida over 45% is a felony. DO NOT USE THIS COMPANY - TOTALLY USUROUS AND ILLEGAL.

2 years ago

Reply from Maxlend

Hello Krystn Hill,

We appreciate your feedback. We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.

Nov. 8th, 2022

star star star star star

Vincent Jamison Orangeburg, SC

Great staff, very professional when dealing with customers. Very appreciative of what they did for me.

2 years ago

Reply from Maxlend

Hi Vincent Jamison,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent customer service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

May. 18th, 2022