Maxlend
4.0
7.6
Overall Score
Vicki Long Las Vegas, NV
It is so easy to get set up online or over the phone. All the employees I have spoken with have been so helpful n kind. I am so satisfied with every loan I’ve gotten. Love u guys 💕
4 years ago
Reply from Maxlend
Hi Vicki,
Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoy our quick and easy process. We look forward to the opportunity to always serve you.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.
Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoy our quick and easy process. We look forward to the opportunity to always serve you.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.
Nov. 3rd, 2021
KimK Anderson, SC
I give 3 stars because 1. it is easy to get a loan from them. and 2. The customer Service is very friendly.
Now the downside is the interest rate is CRAZY!! I took a loan out for $500 and I had to pay back $1300! You can't make payments online, it has to be debited out of your account or you have to call in the payments; and when you call the payments in you will be on hold for 30 minutes to an hour. I personally do not recommend this company. Please don't make the same mistake I made, read the terms and agreements before you sign with any lender.
4 years ago
Reply from Maxlend
Hi Kim,
We appreciate your feedback. We provide alternative payment options that may help to reduce the overall cost of the loan. To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.
We appreciate your feedback. We provide alternative payment options that may help to reduce the overall cost of the loan. To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.
Oct. 28th, 2021
Review Source
Mark Clark
I was going through the process but this company is beyond scammy. Several red flags and pulled out of their process. If you can, find another lender.
3 months ago
Reply from Maxlend
Hi Mark,
Thank you for your feedback. We're sorry to hear that we did not meet your expectations.
At MaxLend, transparency is very important to us. All loan terms—including the Annual Percentage Rate (APR), payment schedule, finance charges, and total repayment amount—are clearly outlined in the loan agreement that is provided for your review before any agreement is signed.
We provide flexible repayment options available to help manage each loan more comfortably:
Early Payoff – You’re welcome to pay off your loan at any time with no prepayment penalties. This can help you save significantly on interest.
Additional Principal Payments – You can make extra payments toward your principal balance, which reduces the total interest paid and shortens the life of the loan.
Should you need us in the future or if you wish to speak with us sooner, please do not hesitate to contact us directly at info@maxlend.com or call 877-936-4336.
Best regards,
The MaxLend Team
Thank you for your feedback. We're sorry to hear that we did not meet your expectations.
At MaxLend, transparency is very important to us. All loan terms—including the Annual Percentage Rate (APR), payment schedule, finance charges, and total repayment amount—are clearly outlined in the loan agreement that is provided for your review before any agreement is signed.
We provide flexible repayment options available to help manage each loan more comfortably:
Early Payoff – You’re welcome to pay off your loan at any time with no prepayment penalties. This can help you save significantly on interest.
Additional Principal Payments – You can make extra payments toward your principal balance, which reduces the total interest paid and shortens the life of the loan.
Should you need us in the future or if you wish to speak with us sooner, please do not hesitate to contact us directly at info@maxlend.com or call 877-936-4336.
Best regards,
The MaxLend Team
Apr. 13th, 2026
Verified Customer
Review Source
Priscilla
Very good company that's will help you when you really need
9 months ago
Reply from Maxlend
Hi Priscilla,
Thank you for sharing your experience! We’re glad to hear that MaxLend was able to help you when you needed it most. It’s our goal to provide fast and reliable support for our customers in times of need.
If you have any questions or need further assistance, please don’t hesitate to reach out to us at info@maxlend.com or call 877-936-4336.
Best regards,
The MaxLend Team
Thank you for sharing your experience! We’re glad to hear that MaxLend was able to help you when you needed it most. It’s our goal to provide fast and reliable support for our customers in times of need.
If you have any questions or need further assistance, please don’t hesitate to reach out to us at info@maxlend.com or call 877-936-4336.
Best regards,
The MaxLend Team
Sep. 24th, 2025
Verified Customer
Review Source
Destiny
I like that I was able to get my money quickly and pay my loan off early
11 months ago
Reply from Maxlend
Hi Destiny,
Thank you for sharing your experience! We're thrilled to hear that you were able to receive your funds quickly and take advantage of the early payoff option. Paying off your loan early is a great way to save on interest, and we're glad we could help you when you needed it.
If you ever need assistance in the future, we're here to help! Feel free to contact us at 877-936-4336 or info@maxlend.com.
Best regards,
The MaxLend Team
Thank you for sharing your experience! We're thrilled to hear that you were able to receive your funds quickly and take advantage of the early payoff option. Paying off your loan early is a great way to save on interest, and we're glad we could help you when you needed it.
If you ever need assistance in the future, we're here to help! Feel free to contact us at 877-936-4336 or info@maxlend.com.
Best regards,
The MaxLend Team
Jul. 23rd, 2025
Review Source
Jason Helstowski
If I could give less than a star, I would. This company is trash they take advantage of people in a financial crisis. I took out a $1400 loan and my final payment on it. I would’ve paid over $7000 on a $1400 loan which is ridiculous. Do not use this company.
6 months ago
Reply from Maxlend
Hi Jason,
Thank you for your feedback. We value your honesty and the opportunity to address any concerns you may have.
At MaxLend, we strive to be transparent with our customers by providing a full loan agreement before funding, which outlines all payment amounts, terms, and the total cost of the loan. Our installment loans are designed to assist customers with short-term financial needs.
Keep in mind you are not obligated to keep the life of the loan, you have flexible repayment options to help reduce the overall cost of the loan:
Early Payoff – Pay off your loan at any time with no prepayment penalties, which can reduce interest charges.
Additional Payments – Make extra payments toward your principal balance, lowering interest and shortening the life of your loan.
If you have any questions about your loan or would like guidance on repayment options, please don’t hesitate to reach out to us at info@maxlend.com or call 877-936-4336.
Best regards,
The MaxLend Team
Thank you for your feedback. We value your honesty and the opportunity to address any concerns you may have.
At MaxLend, we strive to be transparent with our customers by providing a full loan agreement before funding, which outlines all payment amounts, terms, and the total cost of the loan. Our installment loans are designed to assist customers with short-term financial needs.
Keep in mind you are not obligated to keep the life of the loan, you have flexible repayment options to help reduce the overall cost of the loan:
Early Payoff – Pay off your loan at any time with no prepayment penalties, which can reduce interest charges.
Additional Payments – Make extra payments toward your principal balance, lowering interest and shortening the life of your loan.
If you have any questions about your loan or would like guidance on repayment options, please don’t hesitate to reach out to us at info@maxlend.com or call 877-936-4336.
Best regards,
The MaxLend Team
Jan. 6th, 2026
Verified Customer
Review Source
Johnny
I feel I was not given enough time to settle my money after losing my job and then not working my new one due to a hurricane
1 year ago
Reply from Maxlend
Hi Johny,
Thank you for reaching out, and we sincerely apologize for the challenges you’ve faced during this difficult time. We understand that losing your job and dealing with the impact of a hurricane can make it incredibly tough to manage finances, and we are here to assist you.
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 8AM – 8PM EST, Monday – Friday.
Thank you for reaching out, and we sincerely apologize for the challenges you’ve faced during this difficult time. We understand that losing your job and dealing with the impact of a hurricane can make it incredibly tough to manage finances, and we are here to assist you.
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 8AM – 8PM EST, Monday – Friday.
Oct. 24th, 2024
Verified Customer
Review Source
Harry
My new interest rate is higher than my previous loan interest rate, even though I made all my previous loan payments on time.
1 year ago
Reply from Maxlend
Hi Harry,
Thank you for taking the time to share your experience. Your feedback is important to us!
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 8AM – 8PM EST, Monday – Friday.
Thank you for taking the time to share your experience. Your feedback is important to us!
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 8AM – 8PM EST, Monday – Friday.
Sep. 20th, 2024
Verified Customer
Review Source
Cynthia
Very convenient and easy to use. Only problem is the high interest u have to pay otherwise would definitely recommend
1 year ago
Reply from Maxlend
Hi Cynthia,
Thank you for your feedback! We're glad to hear that you found our service convenient and easy to use. We understand your concern regarding the interest rates, and we appreciate your honest input.
At MaxLend, we offer flexible repayment options that may help reduce the overall cost of your loan. In addition to your regularly scheduled payments, you have two additional options: (1) You can pay off the loan early without any prepayment penalties, which will save you on interest, or (2) you can make additional payments toward the principal balance, which will also reduce interest and shorten the life of the loan. This information is also located in your loan documents.
If you have any further questions or need assistance, feel free to reach out to us at info@maxlend.com or call 877-936-4336. We're here to help!
Best regards,
The MaxLend Team
Thank you for your feedback! We're glad to hear that you found our service convenient and easy to use. We understand your concern regarding the interest rates, and we appreciate your honest input.
At MaxLend, we offer flexible repayment options that may help reduce the overall cost of your loan. In addition to your regularly scheduled payments, you have two additional options: (1) You can pay off the loan early without any prepayment penalties, which will save you on interest, or (2) you can make additional payments toward the principal balance, which will also reduce interest and shorten the life of the loan. This information is also located in your loan documents.
If you have any further questions or need assistance, feel free to reach out to us at info@maxlend.com or call 877-936-4336. We're here to help!
Best regards,
The MaxLend Team
Sep. 11th, 2024
Verified Customer
Review Source
Gregory
Excellent customer service. Process could be quicker but overall completely satisfied
1 year ago
Reply from Maxlend
Hi Gregory,
Thank you for your feedback! We're thrilled to hear you had an excellent customer service experience. We appreciate your patience with the process and will continue to strive for improvements. We're glad to know you're overall completely satisfied!
If you have any questions or need further assistance, feel free to contact us at info@maxlend.com or call 877-936-4336.
Best regards,
The MaxLend Team
Thank you for your feedback! We're thrilled to hear you had an excellent customer service experience. We appreciate your patience with the process and will continue to strive for improvements. We're glad to know you're overall completely satisfied!
If you have any questions or need further assistance, feel free to contact us at info@maxlend.com or call 877-936-4336.
Best regards,
The MaxLend Team
Sep. 4th, 2024
Verified Customer
Review Source
Christopher
I liked the prompt service. But the loan is very expensive, it should only be used as a very last resort.
2 years ago
Reply from Maxlend
HI Christopher
Thank you for your feedback! We appreciate your practical advice on using our service for emergency situations and paying off the loan at your earliest convenience. We at Maxlend encourage responsible borrowing. It's great to hear that you find our service helpful in urgent times.
If you have any questions or need assistance, please don't hesitate to reach out. You can contact us at info@maxlend.com or call us at 877-936-4336. We're available 24/7 to help.
Warm regards,
MaxLend
Thank you for your feedback! We appreciate your practical advice on using our service for emergency situations and paying off the loan at your earliest convenience. We at Maxlend encourage responsible borrowing. It's great to hear that you find our service helpful in urgent times.
If you have any questions or need assistance, please don't hesitate to reach out. You can contact us at info@maxlend.com or call us at 877-936-4336. We're available 24/7 to help.
Warm regards,
MaxLend
Jul. 18th, 2024
Verified Customer
Review Source
Becky
Like the company is prompt with the loan. Dislikes. Interest is too high
2 years ago
Reply from Maxlend
Hi Becky,
Thank you for your feedback! Ensuring that our customers understand their loan terms is our priority.
At MaxLend, we offer alternative payment options designed to reduce the overall cost of our customers loan. As outlined in their loan agreement, they have two additional repayment options available:
1. They can pay off the loan early with no prepayment penalties, saving on interest.
2. They can make additional payments toward the principal balance, which will also save on interest and shorten the loan term.
For any further questions or concerns, please don't hesitate to email us at ombudsman@maxlend.com or call us at 877-936-4336. We are available from 8 am to 8 pm EST, Monday through Friday.
Thank you for your feedback! Ensuring that our customers understand their loan terms is our priority.
At MaxLend, we offer alternative payment options designed to reduce the overall cost of our customers loan. As outlined in their loan agreement, they have two additional repayment options available:
1. They can pay off the loan early with no prepayment penalties, saving on interest.
2. They can make additional payments toward the principal balance, which will also save on interest and shorten the loan term.
For any further questions or concerns, please don't hesitate to email us at ombudsman@maxlend.com or call us at 877-936-4336. We are available from 8 am to 8 pm EST, Monday through Friday.
Jul. 18th, 2024
Verified Customer
Review Source
Ana Gimena Sanchez
I've had a very good experience. Very professional, quick and efficient service.
2 years ago
Reply from Maxlend
Hello Ana Gimena Sanchez
Thank you very much for your kind words and positive feedback! We're thrilled to hear that you had an excellent experience with our quick and easy service.
Please remember that our team is here for you whenever you need assistance or have any questions. You can reach out to us anytime via email at info@maxlend.com or by giving us a call at 877-936-4336. We are dedicated to assisting you and ensuring your ongoing satisfaction
Thank you very much for your kind words and positive feedback! We're thrilled to hear that you had an excellent experience with our quick and easy service.
Please remember that our team is here for you whenever you need assistance or have any questions. You can reach out to us anytime via email at info@maxlend.com or by giving us a call at 877-936-4336. We are dedicated to assisting you and ensuring your ongoing satisfaction
Apr. 26th, 2024
Verified Customer
Review Source
Veronica Louisville, KY
I had a great experience with MaxLend. Highly recommend for your needs at good payment plans.
2 years ago
Reply from Maxlend
Hi Veronica,
Thank you for your glowing review! At MaxLend, we take immense pride in delivering the best service experience for our customers.
We're delighted to hear that you enjoyed our excellent service. Your satisfaction is our priority.
Should you have any questions or need assistance with your account, feel free to reach out to us directly at info@maxlend.com or by phone at 877-936-4336. Our team is available 24/7 to assist you.
Thank you for your glowing review! At MaxLend, we take immense pride in delivering the best service experience for our customers.
We're delighted to hear that you enjoyed our excellent service. Your satisfaction is our priority.
Should you have any questions or need assistance with your account, feel free to reach out to us directly at info@maxlend.com or by phone at 877-936-4336. Our team is available 24/7 to assist you.
Nov. 15th, 2023
Verified Customer
Review Source
mark fierstein Cherry Hill, NJ
professional,effecient, thorough, accomodating, pleasant customer service people
4 years ago
Reply from Maxlend
Hi Mark,
Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent customer service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.
Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent customer service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.
Mar. 4th, 2022
Verified Customer
Review Source
Brenda Kelley Mansfield, OH
Easy application, flexible,works with yo kind. This company also works with you.
4 years ago
Reply from Maxlend
Hi Brenda,
Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy process!
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.
Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy process!
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.
Mar. 4th, 2022
Verified Customer
Review Source
M. Y. Sanders, AZ
I have used them more than once and their application process has been smooth each time.
4 years ago
Reply from Maxlend
Hi,
Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy process!
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.
Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy process!
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.
Mar. 4th, 2022
Verified Customer
Review Source
Andrea Miller Knightdale, NC
I have always had a great experience with Maxlend. Maxlend makes borrowing easy and seamless.
4 years ago
Reply from Maxlend
Hi Amdrea,
Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy process!
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.
Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy process!
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.
Mar. 4th, 2022
Verified Customer
Review Source
Bernice Memphis, TN
They answer all questions regarding the loan and assist me to work out a suitable payment plan.
4 years ago
Reply from Maxlend
Hi Bernice,
Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It was a pleasure serving you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.
Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It was a pleasure serving you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.
Feb. 16th, 2022
Verified Customer
Review Source
Vincent Armwood Winter Haven, FL
Fast response. Easy communication and fast funds. This is my second time using Maxlend. Repayment is easy too
4 years ago
Reply from Maxlend
Hi Vincent,
We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It is great to hear you enjoyed our quick and easy process!
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.
We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It is great to hear you enjoyed our quick and easy process!
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.
Feb. 16th, 2022
Verified Customer
Review Source
Joakim Shikoli Lanham, MD
Great customer service. Exceptional communication and very patient with client.
4 years ago
Reply from Maxlend
Hi Joakim,
We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It is great to hear you enjoyed our excellent customer service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.
We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It is great to hear you enjoyed our excellent customer service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.
Feb. 10th, 2022
Verified Customer
Review Source
Patrick
Predatory lender. No way of ever paying back loan.
2 months ago
Reply from Maxlend
Hi Patrick,
Thank you for your feedback. We're sorry to hear that we did not meet your expectations.
At MaxLend, transparency is very important to us. All loan terms—including the Annual Percentage Rate (APR), payment schedule, finance charges, and total repayment amount—are clearly outlined in the loan agreement that is provided for your review before any agreement is signed.
We provide flexible repayment options available to help manage each loan more comfortably:
Early Payoff – You’re welcome to pay off your loan at any time with no prepayment penalties. This can help you save significantly on interest.
Additional Principal Payments – You can make extra payments toward your principal balance, which reduces the total interest paid and shortens the life of the loan.
Should you need us in the future or if you wish to speak with us sooner, please do not hesitate to contact us directly at info@maxlend.com or call 877-936-4336.
Best regards,
The MaxLend Team
Thank you for your feedback. We're sorry to hear that we did not meet your expectations.
At MaxLend, transparency is very important to us. All loan terms—including the Annual Percentage Rate (APR), payment schedule, finance charges, and total repayment amount—are clearly outlined in the loan agreement that is provided for your review before any agreement is signed.
We provide flexible repayment options available to help manage each loan more comfortably:
Early Payoff – You’re welcome to pay off your loan at any time with no prepayment penalties. This can help you save significantly on interest.
Additional Principal Payments – You can make extra payments toward your principal balance, which reduces the total interest paid and shortens the life of the loan.
Should you need us in the future or if you wish to speak with us sooner, please do not hesitate to contact us directly at info@maxlend.com or call 877-936-4336.
Best regards,
The MaxLend Team
Apr. 17th, 2026
Review Source
Kyndra Clawson
Everything went well when I applied for the loan. The customer service rep was efficient, knowledgeable, and very helpful.
10 months ago
Reply from Maxlend
Hi Kyndra,
Thank you for sharing your experience! We’re thrilled to hear that everything went smoothly during your loan application and that our customer service representative was efficient, knowledgeable, and helpful in assisting you. Providing excellent service and support is something we take pride in, and we’re glad we could make the process easy for you.
If you ever need anything or have questions, we’re always here to help, please don’t hesitate to contact us at 877-936-4336 or info@maxlend.com. We're always here to help.
Best regards,
The MaxLend Team
Thank you for sharing your experience! We’re thrilled to hear that everything went smoothly during your loan application and that our customer service representative was efficient, knowledgeable, and helpful in assisting you. Providing excellent service and support is something we take pride in, and we’re glad we could make the process easy for you.
If you ever need anything or have questions, we’re always here to help, please don’t hesitate to contact us at 877-936-4336 or info@maxlend.com. We're always here to help.
Best regards,
The MaxLend Team
Aug. 28th, 2025
David Potter
A company named MaxLend I believe is a fraud company that illegally and fraudulently attempted to process a loan with my name, birth-date, email address, social security number, and fake address on September 22, 2204. The application information was clearly fraudulent because the street and address was not associated with the city and state the application contained. The company attempted to complete a loan application without my signature or my permission. The fact that the phone number, address, and city were not real should have been an immediate red flag and that it was fraudulent. Yet MaxLend continued to process the application and attempted to extort me. As soon as I became aware of the fraud (On September 22, 2024 via an email) I left phone messages and emails and the company did not respond to me. After some time I sent an email to their fraud department and verified my personal information with them. The Company responded to me and wants more personal information I am uncomfortable providing them like an affidavit, a copy of my identification, and a police report. They have refused to work with me and stop the fraudulent application process. I have requested that they remove the fraudulent credit inquiry from my social security number and they have not done it. It is my opinion this company is fraudulently attempting to use my personal information and to get a fake loan in my name.
1 year ago
Reply from Maxlend
Hi David Potter,
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience caused by this situation. At MaxLend, we take fraud prevention and customer security extremely seriously, and we want to assure you that we are fully committed to resolving this issue.
We understand your concerns about providing personal information, but as part of our fraud investigation process, we require specific documents like an affidavit, and a police report to ensure that we can fully investigate the claim and take appropriate action. These steps are necessary to protect your identity and prevent further fraudulent activity.
We will be reaching out within 48 hours for more information about your experience. If you prefer to speak with us sooner, please feel free to email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 8AM – 8PM EST, Monday – Friday.
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience caused by this situation. At MaxLend, we take fraud prevention and customer security extremely seriously, and we want to assure you that we are fully committed to resolving this issue.
We understand your concerns about providing personal information, but as part of our fraud investigation process, we require specific documents like an affidavit, and a police report to ensure that we can fully investigate the claim and take appropriate action. These steps are necessary to protect your identity and prevent further fraudulent activity.
We will be reaching out within 48 hours for more information about your experience. If you prefer to speak with us sooner, please feel free to email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 8AM – 8PM EST, Monday – Friday.
Oct. 24th, 2024
Jesse
This site must be swarming with fake reviews because if you look anywhere else MaxLend's score is trash, as it should be! I took out $400 and made 4 payments of $137 before looking into why I was continuing to be scheduled payments. I went into shock when I saw the slimy maggots were charging me 757% interest, and that after *18 bi-weekly payments* I would have paid them $2,508 for my $400 loan! They wanted another $534 to pay the loan in one payment, but that would still total about $1,100, so I opened a new bank account so those parasites couldn't keep sucking away my hard earned salary.
I looked into their contract clauses and the "tribal immunity" clause is nothing but legal woo designed to make people think MaxLend has some special voo-doo power that supersedes your state government's protection. It's common for payday loan predators to have that clause in their contract to scare borrowers into complying, but assuming your state has laws protecting borrowers from predatory loans, no judge is going to force you to pay a scummy payday loan agency illegal and predatory interest rates based on "tribal immunity" any more than they will allow someone to be sold as a slave based on a contract claiming you signed away your freedom. Rights are right! My state, Colorado, passed a law against predatory payday loan creeps that limit's interest rates to 36% so if MaxLend is trying to financially assault you find out what laws your state has to protect you from predatory loan crooks.
1 year ago
Reply from Maxlend
Hi Jesse,
Thank you for taking the time to share your experience. Your feedback is important to us!
MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of, and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (“MHA”), a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in MHA’s Tribal Credit Transaction Code. MaxLend contracts, including the loan agreement you signed, clearly designate MHA law as governing its transactions and provides all disclosures required by MHA and U.S. federal law.
We would like to take this opportunity to clarify your loan terms. The details of your loan, including the APR, payment amount and due dates, were included in the loan agreement.
At MaxLend, we offer flexible repayment options that may help reduce the overall cost of your loan. In addition to your regularly scheduled payments, you have two additional options: (1) You can pay off the loan early without any prepayment penalties, which will save you on interest, or (2) you can make additional payments toward the principal balance, which will also reduce interest and shorten the life of the loan. This information is also located in your loan documents.
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 8AM – 8PM EST, Monday – Friday.
Thank you for taking the time to share your experience. Your feedback is important to us!
MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of, and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (“MHA”), a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in MHA’s Tribal Credit Transaction Code. MaxLend contracts, including the loan agreement you signed, clearly designate MHA law as governing its transactions and provides all disclosures required by MHA and U.S. federal law.
We would like to take this opportunity to clarify your loan terms. The details of your loan, including the APR, payment amount and due dates, were included in the loan agreement.
At MaxLend, we offer flexible repayment options that may help reduce the overall cost of your loan. In addition to your regularly scheduled payments, you have two additional options: (1) You can pay off the loan early without any prepayment penalties, which will save you on interest, or (2) you can make additional payments toward the principal balance, which will also reduce interest and shorten the life of the loan. This information is also located in your loan documents.
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 8AM – 8PM EST, Monday – Friday.
Sep. 30th, 2024
Review Source
tiera Thompson
It helps and it’s easy to get the money you need. The unfortunate part about being poor is it costs but this company is very upfront in what that cost will be and does offer flexibility for you not to pay as much.
1 year ago
Reply from Maxlend
Hi Tiera Thompson
Thank you for your thoughtful feedback. We're glad to hear that our service was helpful and that the process of getting the money you needed was easy. We understand the challenges that can come with financial difficulties, and we strive to be as transparent as possible about costs while offering flexibility to our customers.
If you have any further questions or need assistance, please feel free to reach out to us at info@maxlend.com or call 877-936-4336. We're here to support you every step of the way.
Best regards,
The MaxLend Team
Thank you for your thoughtful feedback. We're glad to hear that our service was helpful and that the process of getting the money you needed was easy. We understand the challenges that can come with financial difficulties, and we strive to be as transparent as possible about costs while offering flexibility to our customers.
If you have any further questions or need assistance, please feel free to reach out to us at info@maxlend.com or call 877-936-4336. We're here to support you every step of the way.
Best regards,
The MaxLend Team
Aug. 22nd, 2024
Laura Oberg San Antonio, TX
My daughter took out a loan for $875.00 on 10/10/23. She went into the hospital on 12/26/23 and was intubated and sedated so she was not able to pay her bills. I started looking into her bills and found she had already paid $1467.82. MaxLend would not help me even though I wanted to pay it off. Finally, she got well enough and I got her information and be able to talk. We called and got a final payout on 1/19/24 of an additional $898.04 making it a total paid of $2365.86. Maxlend profited $1490.86. Her APR in the PDF was 635.47%. We live in Texas which gives them the right to use any APR they want. The website when she signed up said 10% to 35% APR which has changed and now they say they can charge an APR according to your credit score. She is at a fair rating now even after her illness and my issues trying to get her bills paid. Make sure you read the authorization of what they plan to charge you.
2 years ago
Reply from Maxlend
Hi Laura Oberg,
Thank you for sharing your feedback with us. We regret to learn that you were dissatisfied with the level of service you experienced. At MaxLend, we are committed to delivering exceptional service, and it is important to us to address your concerns promptly and effectively within our organization.
To respect our customer's privacy, we are unable to discuss specific account details here. We kindly request that both you and your daughter call in so that we can gather further details and ensure we address your concern appropriately.
Please feel free to reach out to us at 855-201-4677 during our operating hours, which are from 8:00 AM to 8:00 PM EST, Monday through Friday.
We appreciate your cooperation and look forward to resolving this matter to your satisfaction.
Thank you for sharing your feedback with us. We regret to learn that you were dissatisfied with the level of service you experienced. At MaxLend, we are committed to delivering exceptional service, and it is important to us to address your concerns promptly and effectively within our organization.
To respect our customer's privacy, we are unable to discuss specific account details here. We kindly request that both you and your daughter call in so that we can gather further details and ensure we address your concern appropriately.
Please feel free to reach out to us at 855-201-4677 during our operating hours, which are from 8:00 AM to 8:00 PM EST, Monday through Friday.
We appreciate your cooperation and look forward to resolving this matter to your satisfaction.
Feb. 19th, 2024
Review Source
Cheryl Bass Parkville, MD
Maxlend interest fees are extremely high and if you don't need a loan immediately, I would not suggest Maxlend. Maxlend does not give you any perks or breaks when your loan is paid off and you get another loan, the interest fees are still high.
2 years ago
Reply from Maxlend
Hi Cheryl Bass,
We take great pride in providing the best possible service experience for our customers. Our MaxLend Preferred rewards program provides customers with a higher loan amount every time they advance levels in the program.
We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.
We take great pride in providing the best possible service experience for our customers. Our MaxLend Preferred rewards program provides customers with a higher loan amount every time they advance levels in the program.
We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.
Jul. 27th, 2023
Review Source
Robert Ahnert Phoenix, AZ
An ABSOLUTE WASTE OF TIME!!! After getting an email stating that my loan was pre-approved for $800, I called, and after verifying all my information and updating a checking acct # they had (one I have not had in years) they said I my pre-approved amount is $525, I was confused, I decided to go ahead. I had to e-sign, so I did, after that, I had to make another call, and they said I have to re-sign because there was a change in the checking acct information, then they had to verify my workplace and phone, and then verify my bank while I was on the phone. Then they said my application has been denied. I am confused and this is just a scam. I feel I lost hours of my day just trying to get this small loan.
Will not do any business with this place and now I have to monitor my acct just in case they are leeches.
3 years ago
Reply from Maxlend
Hi Robert,
Thank you for taking the time to share your experience. Your feedback is important to us!
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.
Thank you for taking the time to share your experience. Your feedback is important to us!
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.
May. 5th, 2023
Tami Gonzalez Pompano Beach, FL
Taking out an online loan with MaxLend was so easy. I went to their website, clicked on “apply now”, followed the prompts, and was approved that day.
4 years ago
Reply from Maxlend
Hi Tami,
Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick nd easy process.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.
Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick nd easy process.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.
Jul. 1st, 2022
Marlene Hedgepeth Baltimore, MD
I needed funds to pay off some debt. It took me a while to understand the process and they helped me to understand. From there it was a smooth process.
4 years ago
Reply from Maxlend
Hi Marlene Hedgepeth,
Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.
Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.
Jun. 2nd, 2022
Review Source
Antonio Willis South Bend, IN
What I like best about Maxlend was how quickly I was able to get the money I needed for a loan. Also the Maxlend reps. were kind, friendly, and helpful. However, there are a few things that could be improved upon. But nothing that’s a really big deal.
4 years ago
Reply from Maxlend
Hi Antonio Willis,
Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy service!
It was a pleasure serving you.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.
Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy service!
It was a pleasure serving you.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.
Apr. 8th, 2022
Dez Grinnell, IA
If I could give a zero; I would. For starters the interest rates are ATLEAST 500%, how does that even qualify as legal? I got a loan for $500 because I was needing some help and my payback is $2500. Insane. At first I was grateful, but then realized the hell I was in. At the time of being issued the loan I wasn't told the interest rate or the actual payback amount. I was told that my payback was going to be the $500 plus a small interest fee. I had some help from friends and now know that in the state I live in MaxLend is not authorized by the state department of bankers. With that being said, it is illegal for them to collect any sort of money from me. Since obtaining the loan I have paid back $750. Unreal, they will not be getting one penny more from me. It was also brought to my attention that there is already a class action lawsuit against them in many other states. My advice? Sell your kidney on the blackmarket before using MaxLend, you'll have a better outcome guaranteed. THIS "COMPANY" IS A SCAM. My girlfriend applied before we knew all this; she makes more than me a month; yet her application was denied... Fishy I'd say. Seems like they prey on the low income based people. Not cool.
4 years ago
Reply from Maxlend
Hello,
We appreciate your feedback. We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account. We cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.
We appreciate your feedback. We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account. We cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.
Mar. 25th, 2022
D Man St Louis, MO
All the positive reviews and fake, they pay people to post positive reviews. These guys are a scam and should be shut down.
Horrible experience after being on the phone with them a total of 2 hours today! Being approved 3 different times, verifying all my info 5-6 times over the call.
They approved and sent over the loan docs, after signing them I realized they had the wrong routing number the loan docs after I signed, even though I told them 4 different times the correct one. While on the call they said they had to verify my income and business phone yet again that make 6-7 times I verified it.
So approved for a loan, (yea insane interest but works if you pay it off fast), loan docs signed and banking info given. Only to be told they have to yet again verify things after the approved, signed the docs! WOW insane!
How do you verify, approve, sign all the loan docs and congratulated with the loan by agent and that the loan will be sent in the morning? Then turn around and ask for the same info yet again after 2 hours on the phone and say they wont fund unless they verify things that have already been verify hence why I was sent loan docs and loan setup.
Do not, and I relate do not do business with them.
They need to be shut down and will also be reported everywhere.
4 years ago
Reply from Maxlend
We appreciate your review. Your feedback is important to us. Please email us directly at ombudsman@maxlend.com with the details of your experience and we will escalate your concerns. If you prefer to speak with us over the phone, we are available at 855-201-4677 from 7AM – 7PM CT, Monday – Friday.
Feb. 11th, 2022
Someone who cares Plaquemine, LA
This company is a rip off, I was referred to them by LendUp who were no longer servicing loans but was food at what they did when they serviced them, I guess they didn’t do research before referring their customers over to such a horrible company. Customer Service Reps tells you lies and tweak the repayment schedules to what you ask for until you get the paperwork it’s something different and they say it couldn’t be changed, they lie about the interest rate to get your business and then say they can’t be sued or anything because it’s more than one affiliate involved, ok when you make you suit be sure to include all of the affiliates names, all they will get from me is what I owe and maybe an extra 95 for the interest and that’s that!!!!! Now sue me if you want to I would love to be in court with y’all just so y’all can expose yourselves.
4 years ago
Reply from Maxlend
Hello,
We appreciate your feedback. We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Your feedback is important to us!
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.
We appreciate your feedback. We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Your feedback is important to us!
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.
Jan. 26th, 2022
Leeann Talbot Orlando, FL
Maxlend is usually available, when I am seeking alone and I am very grateful for that! However, I believe the percentage rates for returning customers loans should decrease a lot more.
4 years ago Edited August 17, 2024
Reply from Maxlend
Hi Leeann,
We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It is great to hear you enjoyed our service.
We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.
We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It is great to hear you enjoyed our service.
We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.
Jan. 18th, 2022
Rachel Santana
My husband put in for a loan got approved and we haven't received the $$. The loan was approved on a Friday we were told we would have the funds Monday morning. He called and spoke with 3 different people whom said wait until 5pm then they will contact the bank.. the bank closes at 5pm... im already being charged interest on a loan that I have not received. Hopefully the $$ will be deposited today but it has been more than 8 hours and still no funds... I was hoping to be like all the other reviews that I got the funding in an hour bc if that was the case this would be 5 stars.. im disappointed
4 years ago
Reply from Maxlend
Hi Rachel,
Thank you for taking the time to share your experience. Your feedback is important to us!
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.
Thank you for taking the time to share your experience. Your feedback is important to us!
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.
Nov. 17th, 2021
HMM Monroe, NC
We have used them before and had NO problems. So when we needed some money with all this quarantine business we didn't hesitate to get a loan through them. This time is a different story unfortunately..... they have continued to take the payment out on the OPPOSITE week then planned. Which results in overdrawing our bank account and having to pay overdraft fees with the bank. When calling to fix that problem either were told it will be fixed or for some reason they can never get the computer system to work properly and pull up our account. BUT we have been just dealing with it and trying to get the loan paid off. Recently they took out a HUGE chunk of money which was not the agreed bi-weekly amount (which we have been paying even on the wrong week). I don't care what situation we are in we will never use this company again. Even with the high interest rate and everything I was ok with it all for the simple fact that we used them before with no problem and they can quickly get us money. Never again though, and not that I am asked regularly for a recommended loan company but if I am I will make sure to tell whoever to stay FAR AWAY from this one.
4 years ago
Reply from Maxlend
Hi,
Thank you for taking the time to share your experience. Your feedback is important to us!
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.
Thank you for taking the time to share your experience. Your feedback is important to us!
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.
Nov. 3rd, 2021
Vanity Nowell Virginia Beach, VA
I would give a half a star if I could. I recently took out a loan for $500. When navigating the website you are unable to pay a different payment amount other than the loan in full. I called customer service because although they take a amount of $125 every two weeks since september, my account was still reflecting a balance of $611 as of October 14. When I called customer service the repersentative state that the minimum amount payment of $125 has interest of $120 that is applied to the account so in actuality only $5 is going towards the actual account. So in conclusion, instead of paying off the loan within 4-6 months, this loan is now taking 9 months with a whopping total of $1100. A complete RIP OFF and not worth it!
4 years ago
Reply from Maxlend
Thanks for sharing your experience with us, Vanity! We appreciate your honest review and are sorry we didn’t meet your expectations. To ensure your privacy, we cannot discuss account details here. We will reach out to you to gather more details about your experience and ensure your concerns are appropriately addressed. If you prefer to speak with us sooner, you can chat with us 24/7 by logging in to your MaxLend account. We are also available via email at ombudsman@maxlend.com or by phone at 855-201-4677
Oct. 20th, 2021
Ronny Falks Houston, TX
One good thing about this company was that it was a quick and easy approval and I got the money the next day. One of the bad things was the extremely high interest rates, but that was all on me. I knew that ahead of time. What I did find strange, was when I paid the loan off in bulk early. No where on the website lets you make a payment early or in full without calling a representative. I found that to be odd and inconvenient. I called customer service and the person I spoke to, did not give me that feel of security with my payment I made with her. I had to enter my card number on keypad of my phone two times and she could not get it to work. Something about her portal not working, so it had to be done manually. I then gave my card number and at no time did she ask what kind of card I was using , nor read the number back to make sure she received it right, or keep me on the line to see if the transaction went through. I also had to ask about receiving an email showing my receipt of payment. Just not the kind of professionalism from customer service at a lending company I would expect. I don't think I will be using Maxlend again in the future.
5 years ago
Reply from Maxlend
Hi,
Thank you for taking the time to share your experience. We value your feedback. For your security, we do not post private account details here. Your concern will be escalated to management for further review. Please contact us from 7AM – 7PM CT Monday through Friday at 855.201.4677 or email us directly at ombudsman@maxlend.com for further assistance.
Thank you for taking the time to share your experience. We value your feedback. For your security, we do not post private account details here. Your concern will be escalated to management for further review. Please contact us from 7AM – 7PM CT Monday through Friday at 855.201.4677 or email us directly at ombudsman@maxlend.com for further assistance.
May. 27th, 2021
anna Jacksonville, FL
Stuff is very understanding very easy to talk with and to let you know what you’re getting yourself into before you get into it so I will definitely give them a five star
5 years ago
Reply from Maxlend
Hi Anna,
Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear our process is easy and understandable. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 936-4336.
Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear our process is easy and understandable. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 936-4336.
Mar. 3rd, 2021
Destiny Garn Bowling Green, OH
Maxlend robs people of their money. Had I known what they were about before I agreed to receive the loan I would never have accepted it. I took out a $600 loan and they were debiting my account $84.21 every week. I called after making the payments for two months wondering why I still have so many payments. They said that they charge fees daily to have the loan. So each week when you are paying year $100 they are taking only $2 and putting the rest of it towards fees. I had to pay another 720 to just pay off my loan and be done with them totaling my amount paid to $1500 for a $600 loan. Had I kept making payments I would’ve paid them close to $3000. This site should be shut down and prosecuted for robbing people.
6 years ago
Reply from Maxlend
Hello Destiny,
We appreciate you sharing your feedback. We realize this can be an expensive form of borrowing. With this in mind, we dutifully inform all customers about the terms of their loan. We have representatives who can explain the loan terms and answer any questions. Plus, our loan agreements specify the overall cost of the loan, APR, and payment schedule in the “Customer Installment Loan Agreement” section. If you would like to download a copy of your loan agreement, which also includes all the repayment options available, you can do so from your account page on our website www.maxlend.com. If you have outstanding questions or concerns, please contact us from 7AM – 7PM CT Monday through Friday at 855.201.4677 or email us directly at ombudsman@maxlend.com for further assistance.
We appreciate you sharing your feedback. We realize this can be an expensive form of borrowing. With this in mind, we dutifully inform all customers about the terms of their loan. We have representatives who can explain the loan terms and answer any questions. Plus, our loan agreements specify the overall cost of the loan, APR, and payment schedule in the “Customer Installment Loan Agreement” section. If you would like to download a copy of your loan agreement, which also includes all the repayment options available, you can do so from your account page on our website www.maxlend.com. If you have outstanding questions or concerns, please contact us from 7AM – 7PM CT Monday through Friday at 855.201.4677 or email us directly at ombudsman@maxlend.com for further assistance.
Jul. 15th, 2020
Caroline Lilly Stratton, CO
This company is crazy. I qualified for $650, I appreciate that since I needed the help at the time. Spoke with the rep that only said “your payments will be $85, but I need you to go log in and e sign” NEVER once telling me my payments were $85 every week for the next 6 months or that my interest rate was 600+ percent, or that I “authorize” them to sign my name on checks to withdraw money from my accounts, didn’t even tell me what I was e signing...yeah, I signed a contract without even knowing it and they WILL call your workplace without even trying your personal number. Even if they are told not to.
6 years ago
Reply from Maxlend
Hello Caroline,
We appreciate you sharing your feedback. We realize this can be an expensive form of borrowing. With this in mind, we dutifully inform all customers about the terms of their loan. We have representatives who can explain the loan terms and answer any questions. Plus, our loan agreements specify the overall cost of the loan, APR, and payment schedule in the “Customer Installment Loan Agreement” section. If you would like to download a copy of your loan agreement, which also includes all the repayment options available, you can do so from your account page on our website www.maxlend.com. If you have outstanding questions or concerns, please contact us from 7AM – 7PM CT Monday through Friday at 855.201.4677 or email us directly at ombudsman@maxlend.com for further assistance.
We appreciate you sharing your feedback. We realize this can be an expensive form of borrowing. With this in mind, we dutifully inform all customers about the terms of their loan. We have representatives who can explain the loan terms and answer any questions. Plus, our loan agreements specify the overall cost of the loan, APR, and payment schedule in the “Customer Installment Loan Agreement” section. If you would like to download a copy of your loan agreement, which also includes all the repayment options available, you can do so from your account page on our website www.maxlend.com. If you have outstanding questions or concerns, please contact us from 7AM – 7PM CT Monday through Friday at 855.201.4677 or email us directly at ombudsman@maxlend.com for further assistance.
Jul. 15th, 2020
Vanessa Healey Denver, CO
Hello my name is Vanessa Healey,
I borrowed about $ 600.00 for these people. It came time to almost be done with my payment, I needed additional help so we made a plan to make a final plan of 150.00. So my last payment came out on the 19th now they took another payment today . Then set a text message to me that told me I am 15days late. When I called them they told me that it was in the notes that my last and final payment is for August the 2nd . This is not true they said my last payment was on the 19th of July. Now they turned around and say in fact my last payment is today, and then sent me a text message that said I am 15 days past due. How dare they take advantage of this single Mom the loan was not worth it. My fight for my money is not worth it. Do not go with this company they are scammers. They are not worth even the one star I had to give them due to the system. Horrible company!
6 years ago
GLEN Indianapolis, IN
I'm am very disappointed. This company is a scam they are thieves. The company's goal is to steal as much of your money as possible. I borrowed 1000.00 they said I have 6 Payments of 523.35 WTF .I agreed to pay them and All they wanted to do is tell me what I'm going to pay if I paid today it would be 1500 plus the 523.35 but I don't have that kind of money. These people are not going to do anything except steal YOUR MONEY. NO MATTER HOW DESPERATE YOU ARE DON'T I REPEAT DON'T TRUST THESE PEOPLE THEY LIE STEAL AND TELL YOU WHAT YOU ARE going to do I SAID THAT'S NOT HAPPENING DIRTY ROTTEN Liars thieves THEY PRAY ON THOSE WHO ARE IN NEED BUT WHAT EVER YOU DO DON'T EVEN CALL THESE PREDATORS
6 years ago
Mimi Betancourt Englishtown, NJ
These people are criminals! How can they live with themselves ripping off people who are in need. Completely misleading. Completely unjustified and dishonest! I wanted to take out a loan for $900 and was on the phone with a rep for quite some time trying to get her to give me an exact interest rate number of this loan. After much time, she told me i would pay $20 on every $100, so I would be paying back $180 on the $900. I agreed, but in order to get the loan, i had to sign a contract online first and then they would send me the contract with the payment arrangement. After months of bi weekly payments automatically deducted from my account, I realized the loan should have been paid in full. I go online to check the account status and it said is had recurring payments still due every 2 weeks of $260 until November! So I would actually be paying $4000 in interest on a $900 loan. Who the HECK does that?! No one in their right mind would do such a thing when you're taking the loan to get out of a debt in the first place!
For the record. I have paid back the $900 and another $260 on top of that. So my debt is paid but they are threatening to send this to collections and have called my job two days in row. I want to stop this company from hurting people. They should not be allowed to this! Aren't there any laws to protect me, us?!! . They are a FRAUD. Women working for this company on top of that! Shame on them for scamming people for a living. What goes around comes around ladies.
MIMI
7 years ago
Disappointed Teacher
MaxLend is horrible. They lie on the phone and never mention the interest rate and how SKYROCKETED it is. Rude people, no respect for people with financial stress, very disappointing. I would NEVER recommend them-even to my worst enemy. We paid over double to borrow some money-they know they are scamming people and do not give a care about anyone but themselves. They are accountable for all of the innocent folks they have tricked. We are still in debt because they added to our financial burden, instead of relieving it. Both my husband and I are hardworking and contribute back to the society-they even lied about being an Indian Reservation. Later, we found out that indeed they are affiliated with one and their laws are somewhat different-so that is how they keep getting away with hurting their borrowers. The only reason I gave 1 start is because I was unable to select a 0.
7 years ago
Patty Zephyrhills, FL
Do not borrow $ from this company do something else it's a rip off I borrowed $925.00 because I needed repairs on my car so I could get to work and I needed it fast I already missed a week of work do to my car being out of commission anyway by the time it a all said and done I'll be paying back $3,600.00 on a $925.00 borrowed loan well that's not going to happen I paid 1,200 back to the company I cancelled the auto debit so no more $ is coming out my acct they can take me to court I guess but there not getting another dime from me I feel this business is awful and they take advantage of people in a bad situation.
7 years ago
Review Source
Rudolf Gonzales
Great Service, dependable and always customer oriented!
3 months ago
Reply from Maxlend
Hi Rudolf,
Thank you for sharing your feedback! We’re glad to hear that our representative was helpful and reliable, and that the process was smooth and straightforward. We truly appreciate you taking the time to share your experience and are happy we could assist you.
If you have any questions about your loan, please feel free to reach out to us at info@maxlend.com or call 877-936-4336.
Best regards,
The MaxLend Team
Thank you for sharing your feedback! We’re glad to hear that our representative was helpful and reliable, and that the process was smooth and straightforward. We truly appreciate you taking the time to share your experience and are happy we could assist you.
If you have any questions about your loan, please feel free to reach out to us at info@maxlend.com or call 877-936-4336.
Best regards,
The MaxLend Team
Mar. 31st, 2026
Verified Customer
Review Source
Michelle
I like the fast service and friendly service.
9 months ago
Reply from Maxlend
Hi Michell,
Thank you for your kind feedback! We’re delighted to hear you enjoyed our fast and friendly service. At MaxLend, we strive to make every experience smooth and supportive, and your words truly mean a lot to us.
If you have any questions or need further assistance, please don’t hesitate to reach out to us at info@maxlend.com or call 877-936-4336.
Best regards,
The MaxLend Team
Thank you for your kind feedback! We’re delighted to hear you enjoyed our fast and friendly service. At MaxLend, we strive to make every experience smooth and supportive, and your words truly mean a lot to us.
If you have any questions or need further assistance, please don’t hesitate to reach out to us at info@maxlend.com or call 877-936-4336.
Best regards,
The MaxLend Team
Sep. 24th, 2025
