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Maxlend

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7.4

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LAST UPDATED: May 18th, 2024

MaxLend offers installment and short-term loans to residents of 39 states. Installment loans are a great option for those seeking lower interest rates or to build credit, and as a smaller loan provider, MaxLend is a great option for those of all credit levels, even offering loans to those with no or bad credit. It is owned and operated by the Mandan, Hidatsa, and Arikara Nation, three affiliated tribes of the Fort Berthold Reservation, a federally-recognized sovereign nation.

With a quick online application process, borrowers can receive up to $3,000 in as soon as one day. If you are approved to borrow, documents are signed online and then a MaxLend representative will call you to confirm your details. Although this phone call is an added step in the process, it doesn’t add too much time, and a copy of your application will be emailed to you immediately upon confirmation.

As with all payday lenders, you may be subject to late payments and origination fees.

Read on for pros and cons, as well as MaxLend reviews from real customers.

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The Good

  • Basic Requirements
  • Same-Day Lending
  • Rewards Program
  • Payment Options

Basic Requirements

Compared to other personal loan lenders, MaxLend’s loan requirements are minimal and there is no credit check, providing an opportunity to those with bad credit to qualify for a loan. Instead of using credit scores as a benchmark for approval, MaxLend has the following basic requirements for borrowers:

  • Must have a verifiable source of income, meeting MaxLend’s minimum income requirements
  • Have an open checking account
  • Must be a United States resident and at least 18 years old
  • Must not be a current debtor in a bankruptcy case or intending to file for bankruptcy relief voluntarily

For most borrowers, these requirements will not be difficult to meet.

Same-Day Lending

If approved, same-day (business day) funding is available under certain conditions. If same-day funding is available to you, this option will be offered during your verification call. In most cases, borrowers will receive same-day funding if they have received pre-approval and completed all necessary documentation and the confirmation phone call before 11:45 a.m. Eastern Time on any business day.

It is important to note that availability also depends on whether your bank accepts same-day funding transactions. If it's not available, your funds will be deposited the next day.

Combined with the quick application and approval process, MaxLend’s same-day lending offering is a great option for those seeking an emergency loan.

Rewards Program

MaxLend offers a rewards system called MaxLend Preferred, which allows return borrowers to earn better fees and save more money. This is a unique offering in the industry, and borrowers are automatically enrolled in the MaxLend Preferred program upon approval for their first loan.

A borrower can progress through four levels of rewards. To move to the next rewards level, you must pay off each loan, with no late payments, and take out a required number of successive loans.

Although rewards on a loan may be tempting, it is important to note that each rewards level has specific stipulations. Loan amounts are generally quite small and are required to be paid off in a specific number of days, similar to a payday loan. Therefore, it is important to assess your financial circumstances and needs, because you might need a larger loan than MaxLend offers, or you may not be able to pay the loan back in full in the specified amount of time, which would defeat the point of the getting rewards in the first place.

Payment Options

A MaxLend loan has higher fees than other loan lenders, but it provides options for lowering fee payments, such as the Payment Plus program. Payment Plus allows you to pay more than is required by your installment, reducing future installment amounts and fees overall. In addition, MaxLend does not charge a prepayment penalty fee on its loans, allowing you to pay back your loan sooner, saving money and allaying high fee payment.

It is unclear if Maxlend charges a late fee, but making late payments can affect your ability to qualify for MaxLend Preferred rewards. However, if you can’t afford to repay the loan in full on your due date, you must contact MaxLend at least three business days prior to your loan due date to discuss repayment terms.

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The Bad

  • High Loan Rates
  • Dispute Resolution
  • Military

High Loan Rates

MaxLend installment loan APRs range from 471 percent to 841 percent, depending on loan origination fees and loan duration. This is much higher than the average industry interest rate of 400 percent APR on short-term loans.
Fee rates are based on per $100 borrowed on a loan. You can then choose between a weekly or monthly repayment plan.

MaxLend advertises rates and fees in dollar amounts, which can be confusing when it is most often displayed in percentages. Therefore, it is a good idea to ask a MaxLend customer service representative what the APR percentage would be on your loan.

Dispute Resolution

If you do business with MaxLend, any dispute resolution process will be governed by Tribal law. This means that MaxLend is not subject to suit or service of process because the company is owned by three federally recognized sovereign American Indian Tribes. Therefore, if you choose to do business with MaxLend you will have limited potential forums for dispute resolution. 

MaxLend recommends looking into different services if you are uncomfortable doing business with a sovereign instrumentality that cannot be sued in court.

Military

Like many similar installment and short-term loan lenders, MaxLend does not extend loans to active duty military, their spouses, or dependents.

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The Bottom Line

With a quick online application and same-day approval and funding, MaxLend is a great option for borrowers who are looking for a small loan for an emergency, or whatever the financial need may be. All borrowers are welcome to apply, no matter their credit history, as no credit check is made upon applying for a MaxLend installment loan.

Although MaxLend offers same-day funding, and is a good option for any credit score, it is important to consider MaxLend’s high rates and fees. With rates ranging from 471 percent to 841 percent APR, you will be paying much more than you would with another short-term loan lender. However, MaxLend does not have a prepayment penalty fee, allowing you to pay off your loan sooner, avoiding paying more in rates and fees over a longer period of time. 

If you are looking for a payday loan, you will have to look into different lenders. Although MaxLend's services are similar to those of payday loan lenders, offering small loans with a short loan term, MaxLend provides installment loans that are paid off weekly or monthly until the loan term is met.

Unique to MaxLend, you have the opportunity to save money through its rewards program, MaxLend Preferred. If you choose to borrow from MaxLend, you will automatically be enrolled in this program. However, based on your needs, these rewards may not make a big difference in the long run, as you can only get smaller loans up to $3,000 that must be paid off in a shorter amount of time than other personal loan lenders.

If a loan dispute occurs, you will be unable to sue MaxLend in court, as the company is owned by three American-Indian tribes, and is governed by Tribal law. If this would make you uncomfortable as a borrower, MaxLend recommends looking into other lenders. Based on this fact, as well as loan amounts, loan terms, and rates, we would recommend looking into other lenders for installment and short-term loans.

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Star Rating

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4.5

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268 Reviews

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60%

4 grade

9%

3 grade

7%

2 grade

1%

1 grade

24%

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T

they let me pay my loans off at once without some early pay leave. I can choose to pay it off in full at my next paycheck and their staff is nice. Saved my butt when there are some expenses between pay days

1 week ago

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Reply from Maxlend

Hi,

Thank you for your outstanding review! At MaxLend, our commitment is to provide the best service experience for our customers, and we are thrilled to hear that you appreciate the excellent service. It was a pleasure serving you.

Should you have any questions or require assistance with your account, please don’t hesitate to contact us directly at [email protected] or by calling us at 877-936-4336. Our team is available 24 hours a day to assist you.

We value your feedback and eagerly anticipate the opportunity to continue serving you. Thank you for choosing MaxLend!

Best regards,

May. 15th, 2024

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Darnell Butler

I've been paying a hundred dollars a week since last Summer on a $800.00 loan. I needed the $800 for an emergency. Today I am in abject poverty!!! That hundred dollar a week is just enough to keep me under. Yes, I did get a break from time to time in moments of need but they just put my payment on the back end of my loan...just too much interest.

1 month ago

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Reply from Maxlend

Hi Darnell Butler,

Thanks for sharing your experience on this MaxLend reviews page. We take all reviews seriously. We appreciate your review and are sorry we didn’t meet your expectations.

To ensure your privacy, we cannot discuss personal installment loan account details here, but we would like to get additional details on your experience so that we can minimize recurrences of this issue. We will be reaching out within 48 hours for more information about your experience. If you prefer to speak with us sooner, please feel free to email us directly at [email protected] or call us at 855-201-4677. We’re available from 8:00 AM - 8:00 PM Est, Monday – Friday.

Apr. 25th, 2024

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Joanne Las Vegas, NV

Hardships regarding my hours being cut at work because Quarter 4 is ending and there isn't enough work to fullfil our scheduled hours leaving my budget insecure to what I thought I would earn. As a result, I had anxiety as to how I would cover my financial obligations. I was graced to get some payments deferred to the end of my loan. The deferred payments helped me and my budget alleviating stress and anxiety for me. This was and is very important to me.

5 months ago

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Reply from Maxlend

Hi Joanne,

Thank you for your outstanding review! At MaxLend, we strive to offer the best service experience for our customers, and we're thrilled to hear that you enjoyed our excellent service. Our customers are our priority.

If you have any questions or need assistance with your account, please feel free to reach out to us directly at [email protected] or by calling us at 877-936-4336. Our team is available 24 hours a day.

We appreciate your feedback and look forward to serving you further!

Best regards,

Dec. 21st, 2023

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Mark Samuel

I will start by saying if I hadn't gotten myself into this predicament I would not have had to use Maxlend. With that said the interest rates are astronomical and are predatory lending at its worst. I will do whatever it takes to pay them off ASAP and move on. Do yourself a favor and avoid, no RUN from.

3 weeks ago

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Reply from Maxlend

Hi Mark Samuel,

Thank you for sharing your feedback with us. We sincerely value our customers' satisfaction, and it is disheartening to hear that you are dissatisfied with your recent experience. We have been attempting to reach out to you at the phone numbers provided on your application, but unfortunately, we have been unable to connect with you.

We understand the importance of providing clarity regarding loan terms, and we apologize if there was any confusion. The loan documents provided to you at the time of your loan acceptance comprehensively outlined your full payment schedule, including the amounts due on each of your due dates, and the associated finance charge based on the scheduled payments.

It's important to note that, you are never obligated to retain the loan for its entire duration, and you have two additional repayment options available. Firstly, you have the option to pay off the loan early without incurring prepayment penalties, thereby saving on interest. Secondly, you may choose to make additional payments toward the principal balance, which will also reduce interest costs and shorten the life of the loan.

If you have any further questions or concerns, please do not hesitate to reach out to us between 8:00 AM and 8:00 PM EST, Monday through Friday, at 855-201-4677, or via email at [email protected]. We are committed to addressing any issues you may have and ensuring your satisfaction.

May. 1st, 2024

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Sharon Leal

Helpful .quick, easy, not great if you’re sick and can’t make a payment but have other options if you get the right customer service representative

2 months ago

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Reply from Maxlend

Dear Sharon Leal, Thank you for your positive review! We are thrilled to hear that you had a great experience with our service. Providing the best service possible is our top priority, and your feedback reaffirms our commitment to excellence. We are grateful for the opportunity to serve you and are dedicated to consistently meeting your expectations. It's important to remember that you are not obligated to keep the loan for the entire term. At any point in time, you may (1) pay off the loan early with no prepayment penalties and to save on interest, or (2) you may make additional payments toward the principal balance, which will also save on interest and shorten the life of the loan, as outlined in the loan agreement.

We are here to discuss the terms of your loan with you in more detail. Please email us directly at [email protected] or call us at 855-201-4677. We’re available from 8:00 AM - 8:00 PM Est., Monday – Friday.

Mar. 20th, 2024

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Dakota Thompson

All the customer service representatives I interacted with were excellent. It was challenging to ascertain the interest rate until after the completion of the signing process, and the interest rate is quite high, bordering on predatory. Nevertheless, overall, your organization provided me with a solution in a difficult situation. I would not recommend this type of loan unless it is an absolute emergency and you are able to repay it by your next paycheck.

1 month ago

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Reply from Maxlend

Hello Dakota Thompson,

Thank you for your positive review! We are delighted to hear that you had a great experience with our service. Providing the best service possible is our top priority, and your feedback reaffirms our commitment to excellence. We are grateful for the opportunity to serve you and are dedicated to consistently meeting your expectations.

It's important to remind you that you are not obligated to keep the loan for the entire term. At any point in time, you may take advantage of our flexible repayment options:

1.Pay off the loan early with no prepayment penalties and save on interest.
2. Make additional payments toward the principal balance to save on interest and shorten the life of the loan, as outlined in the loan agreement.

We are here to discuss the terms of your loan with you in more detail. Please feel free to email us directly at [email protected] or call us at 855-201-4677. Our team is available from 8:00 AM to 8:00 PM EST, Monday through Friday.

Once again, thank you for choosing our service, and we look forward to assisting you further.

Best regards,

Apr. 8th, 2024

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Jimmy

I love the way they take care of you and take time to listen and make sure everything is done correctly

1 month ago

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Reply from Maxlend

Hello Jimmy,

Thank you very much for your kind words and positive feedback! We're thrilled to hear that you had an excellent experience with our service.

Please remember that our team is here for you whenever you need assistance or have any questions. You can reach out to us anytime via email at [email protected] or by giving us a call at 877-936-4336. We are dedicated to assisting you and ensuring your ongoing satisfaction.

Thank you once again for choosing us. We eagerly anticipate the opportunity to serve you whenever you require our assistance.

Apr. 18th, 2024

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Tammy

I really like Maxlend and I would highly recommend that anyone use their services when I needed them the most they helped me

2 months ago

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Reply from Maxlend

Hello Tammy,

Thank you very much for your kind words and positive feedback! We're thrilled to hear that you had an excellent experience with our quick and easy service, and it was truly our pleasure to serve you. We deeply appreciate your trust and confidence in us.

Please remember that our team is here for you whenever you need assistance or have any questions. You can reach out to us anytime via email at [email protected] or by giving us a call at 877-936-4336. We are dedicated to assisting you and ensuring your ongoing satisfaction.

Thank you once again for choosing us. We eagerly anticipate the opportunity to serve you whenever you require our assistance.

Best regards,

Mar. 20th, 2024

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William

I was Leary using an loan company , but it was easy , quick, and gave me a piece of mind. If you are ever short and need some money, I urge you to consider them.

3 months ago

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Reply from Maxlend

Dear William, Thank you sincerely for your glowing review! We are thrilled to learn that you had such a positive experience with our service. Delivering exceptional service to our customers is our top priority, and knowing that we've met your expectations brings us immense joy. We are genuinely grateful for the opportunity to serve you and are dedicated to maintaining the high standards that you've come to expect from us. If you ever have any questions or require assistance with your account, please don't hesitate to reach out to us directly. You can contact us via email at [email protected] or by calling 877-936-4336. Our team is available 24 hours a day, always ready and eager to assist you in any way we can.

Feb. 16th, 2024

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Terrilynn Lake NC

I like the fact that they send me updates on balances to keep me informed. They are a decent lending company for online loans. Quick and easy to start and finish an application process.

3 months ago

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Reply from Maxlend

Dear Terrilynn Lake,

Thank you for your positive review! We are thrilled to hear that you had a great experience with our service. Providing the best service possible is our top priority, and your feedback reaffirms our commitment to excellence.

We are grateful for the opportunity to serve you and are dedicated to consistently meeting your expectations. If you ever have any questions or require assistance with your account, please don't hesitate to reach out to us directly. You can contact us via email at [email protected] or by calling 877-936-4336. Our team is available 24 hours a day, ready to assist you.

Once again, thank you for choosing us. Your feedback is valuable to us, and we remain committed to delivering exceptional service.

Feb. 9th, 2024

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Nancy Cole

I was completely shaken by the Maxlend response to my already stressful experience of having my 24 year old bank account emptied by some fraudulent activity. My bank closed the account and opened a new one for me. I called Maxlend to alert them to my problem and ask that one payment be deferred. It was but before I could enter my new account number another payment was processed. That payment was returned because the account was closed and that put me in default. I have a long history with Maxlend. There were never any problems. I think I deserved better given that I made a serious effort to avoid any disruption to my payments.

2 months ago

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Reply from Maxlend

Hi Nancy Cole,

Thank you for taking the time to share your experience. Your feedback is important to us!
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
We will be reaching out within 48 hours for more information about your experience. If you prefer to speak with us sooner, please feel free to email us directly at [email protected] or call us at 855-201-4677. We’re available from 8:00 AM - 8:00 PM Est, Monday – Friday.

Mar. 20th, 2024

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Hubert E Moore Albemarle, NC

Almost 70 years old, I have never enjoyed working with people like the ones at MaxLend!!! You are awesome..and will be the only company I will ever deal with! Thank you so much!!

4 months ago

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Reply from Maxlend

Hello Hubert E Moore,

I sincerely appreciate your outstanding review! At MaxLend, we are dedicated to delivering the best service experience for our customers, and I'm thrilled to hear that you have always enjoyed our excellent service!

It was truly a pleasure serving you, and if you have any questions or require assistance with your account, please feel free to reach out to us. You can contact us directly via email at [email protected] or by calling 877-936-4336. Our support team is available 24 hours a day, ready to assist you.

Thank you once again for your positive feedback. We look forward to continuing to provide excellent service.

Best regards,

Jan. 17th, 2024

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Dave

Fast reliable interest little high but its ok great help thanks

2 weeks ago

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Reply from Maxlend

Hello Dave,

Thank you for sharing your feedback with us. We are thrilled to hear about your positive experience with our service.

It's important to emphasize that you are not obligated to maintain the loan for its entire term.

You have the flexibility to take advantage of two options:

Pay off the loan early with no prepayment penalties to save on interest.
Make additional payments toward the principal balance, which will also save on interest and shorten the life of the loan.

These options are outlined in your loan agreement, which you can access at any time by logging into your MaxLend account. We are also available to discuss the terms of your loan with you in more detail. Please feel free to email us directly at [email protected] or call us at 855-201-4677. Our team is available from 8:00 AM to 8:00 PM EST, Monday through Friday.

Thank you once again for your feedback. We value your business and are here to assist you.

Best regards,

May. 8th, 2024

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Ana Gimena Sanchez

I've had a very good experience. Very professional, quick and efficient service.

1 month ago

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Reply from Maxlend

Hello Ana Gimena Sanchez

Thank you very much for your kind words and positive feedback! We're thrilled to hear that you had an excellent experience with our quick and easy service.

Please remember that our team is here for you whenever you need assistance or have any questions. You can reach out to us anytime via email at [email protected] or by giving us a call at 877-936-4336. We are dedicated to assisting you and ensuring your ongoing satisfaction

Apr. 26th, 2024

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Matthew

Great customer service an excellent understanding

3 weeks ago

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Reply from Maxlend

Hello Matthew,

Thank you for the outstanding review! We are thrilled to hear that you had a positive experience with our excellent service. It was a pleasure serving you and we look forward to the opportunity to always serve you.

If you have any questions or need assistance with your account, please don't hesitate to reach out to us directly at [email protected] or call us at 877-936-4336. Our team is available 24 hours a day to assist you.

Thank you once again for your kind words and for choosing MaxLend.

May. 6th, 2024

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Carlos Hambrick

Very helpful and good people, A+ service

3 weeks ago

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Reply from Maxlend

Hello Carlos Hambrick

Thank you for the outstanding review! We are thrilled to hear that you had a positive experience with our excellent customer service. Providing the best possible service to our customers is our top priority.

If you have any questions or need assistance with your account, please don't hesitate to reach out to us directly at [email protected] or call us at 877-936-4336. Our team is available 24 hours a day to assist you.

Thank you once again for your kind words and for choosing MaxLend.

Best regards,

May. 1st, 2024

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Michelle East Liverpool, OH

I HAD NO PROBLEMS THE PEOPLE WAS VERY NICE AND WORKED WITH ME SO I GIVE YOU 100% I WILL ALWAY'S USE MAXLEND. THANK YOU SO MUCH FOR YOUR SERVICE MICHELLE ST.GEORGE

10 months ago

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Reply from Maxlend

Thanks for the awesome review, Michelle St.George! We look forward to the opportunity to serve you again soon. Please feel free to contact us directly with any questions or future needs. We are available 24/7 at [email protected], or you can call us at 877-936-4336.

Jul. 19th, 2023

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Richard Houston, TX

I really appreciate Maxlend and the staff. First, the process is quick and easy. Second, if you should need any help with payment arrangements, Maxlend will work with you with just a simple call. Thank you so much for making my unexpected hospital stay less stressful.

10 months ago

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Reply from Maxlend

Hi Richard,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Jul. 6th, 2023

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Hector

Dislike very high interest rates, it’s way to high even predatory for those who cannot pay loan of quickly

1 month ago

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Reply from Maxlend

Hi Hector,

Thank you for sharing your feedback with us. We sincerely value our customers' satisfaction, and it is disheartening to hear that you are dissatisfied with your recent experience. We have been attempting to reach out to you at the phone numbers provided on your application, but unfortunately, we have been unable to connect with you.

We understand the importance of providing clarity regarding loan terms, and we apologize if there was any confusion. The loan documents provided to you at the time of your loan acceptance comprehensively outlined your full payment schedule, including the amounts due on each of your due dates, and the associated finance charge based on the scheduled payments.

It's important to note that, as outlined in the loan agreement, you are never obligated to retain the loan for its entire duration. We acknowledge that you chose to utilize the option to pay off your loan early, which effectively saved you on interest costs. Additionally, you also had the option to make additional payments toward the principal balance, which would have further reduced interest costs and shortened the life of the loan.

If you have any further questions or concerns, please do not hesitate to reach out to us between 8:00 AM and 8:00 PM EST, Monday through Friday, at 855-201-4677, or via email at [email protected]. We are committed to addressing any issues you may have and ensuring your satisfaction.

Apr. 26th, 2024

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x x

Excellent service! Very easy to apply. I would highly recommend this company if you are in an emergency situation where you need extra cash!

1 month ago

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Reply from Maxlend

Hello,

Thank you very much for your kind words and positive feedback! We're thrilled to hear that you had an excellent experience with our quick and easy service, and it was truly our pleasure to serve you.

Please remember that our team is here for you whenever you need assistance or have any questions. You can reach out to us anytime via email at [email protected] or by giving us a call at 877-936-4336. We are dedicated to assisting you and ensuring your ongoing satisfaction.

Thank you once again for choosing us. We eagerly anticipate the opportunity to serve you whenever you require our assistance.

Apr. 18th, 2024

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Borichula FERMIN Kissimmee, FL

I am very greatful for Maxlend who was available for me at a time of emergency. They were very accommodating and the payback rate was at a minimum. Very happy with Maxlend.

6 months ago

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Reply from Maxlend

Hi Borichula,

Thank you for the outstanding review! We take immense pride in delivering the best service experience for our customers, and we're delighted to hear that you found our service to be accommodating.

Should you have any questions or need assistance with your account, please feel free to reach out to us directly at [email protected] or by phone at 877-936-4336. Our team is available 24 hours a day to assist you.

Thank you once again for your positive feedback. We look forward to continuing to provide top-notch service.

Nov. 20th, 2023

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Teresa

Maxlend is a very good company to work with. Their interest rates are a bit on the higher side but the way they treat people makes up for this. I highly recommend them to anyone needing a short term loan.

10 months ago

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Reply from Maxlend

Hi Teresa,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Jul. 12th, 2023

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Lilyan

Easy and fast process good rates interes

1 month ago

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Reply from Maxlend

Hello Lilyan,

Thank you very much for your kind words and positive feedback! We're thrilled to hear that you had an excellent experience with our quick and easy service.

Please remember that our team is here for you whenever you need assistance or have any questions. You can reach out to us anytime via email at [email protected] or by giving us a call at 877-936-4336. We are dedicated to assisting you and ensuring your ongoing satisfaction

Apr. 26th, 2024

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Barbara

it really helped e when i was in a financial bind

1 month ago

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Reply from Maxlend

Hello Barbara,

Thank you for the outstanding review! We are thrilled to hear that you had a positive experience with our service. Providing the best possible service to our customers is our top priority.

If you have any questions or need assistance with your account, please don't hesitate to reach out to us directly at [email protected] or call us at 877-936-4336. Our team is available 24 hours a day to assist you.

Thank you once again for your kind words and for choosing MaxLend.

Best regards,

Apr. 10th, 2024

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Molly

No comment. My experience has been seamless.

1 month ago

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Reply from Maxlend

Hello Molly,

Thank you very much for your kind words and positive feedback! We're thrilled to hear that you had an excellent experience with our service, and it was truly our pleasure to serve you.
Please remember that our team is here for you whenever you need assistance or have any questions. You can reach out to us anytime via email at [email protected] or by giving us a call at 877-936-4336. We are dedicated to assisting you and ensuring your ongoing satisfaction.

Thank you once again for choosing us. We eagerly anticipate the opportunity to serve you whenever you require our assistance.

Apr. 2nd, 2024

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Chelsea Roberts

The process was quick when I needed emergency funds, though as others have said, the interest rates are crazy - I did pay mine off almost immediately and still got hit by some high interest woes, but I knew what I was signing up for. What I'm frustrated with, is the CONSTANT calls I'm still getting from them with vague messages, "we'd like to talk to you regarding your past loan" like, leave me alone? I'm done. If I have need of their services again, I would have reached out myself, but now after being hounded? I would not choose them again. It's been literal months and it's almost a twice a day call AND voicemail, ridiculous.

8 months ago

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Reply from Maxlend

Hi Chelsea Roberts,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy service .
We provide alternative payment options that may help to reduce the overall cost of the loan,
If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Sep. 6th, 2023

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star star star star star

Jesse Alston Jr. Roanoke Rapids, NC

They are there when you are in need of extra cash, without going through lots of paper work and the wait time you get your cash is the quickest to receive than any other loan company. Deposit, within, in 24 hours the longest if there's not an holiday.

2 years ago

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Reply from Maxlend

Hi Jesse,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy process!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

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star star star star star_border

Roberta Adams Chicago, IL

My only problem with Max Lend is ... When I set up for my loan payment to be paid off. It doesn't get paid off early you definitely have to call in a day before for them to actually pay your loan off in full. They do have great service and they do have great customer service. I just hate having to call back several times in order to get the full payment taken off

2 years ago

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Reply from Maxlend

Thanks for the awesome review, Roberta! We look forward to the opportunity to serve you again soon. Please note that you are able to make alternative payment arrangements in any of the following ways:
• By contacting us by phone at 855.201.4677 at least three (3) business days before your payment due date, or
• Logging into your online account and speaking with a representative via webchat located on the bottom right side of your screen, or
• Texting “subscribe” to 91505, followed by your inquiry or request, or
• Emailing us at [email protected].
Please feel free to contact us directly with any questions or future needs. We are available 24/7 at [email protected], or you can call us at 877-936-4336.

Feb. 23rd, 2022

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star star star star star

David Hernandez

It was very easy to apply for the loan process and understand all the rules to pay my loan back.

3 weeks ago

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Reply from Maxlend

Hello David Hernandez,

Thank you for the outstanding review! We are thrilled to hear that you had a positive experience with our quick and easy service. It was a pleasure serving you.

If you have any questions or need assistance with your account, please don't hesitate to reach out to us directly at [email protected] or call us at 877-936-4336. Our team is available 24 hours a day to assist you.

Thank you once again for your kind words and for choosing MaxLend.

May. 2nd, 2024

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star star star star star

Timothy

Very nice customer service. Easy to work with and very helpful.

2 months ago

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Reply from Maxlend

Hello Timothy,

Thank you very much for your kind words and positive feedback! We're thrilled to hear that you had an excellent experience with our service, and it was truly our pleasure to serve you. We deeply appreciate your trust and confidence in us.

Please remember that our team is here for you whenever you need assistance or have any questions. You can reach out to us anytime via email at [email protected] or by giving us a call at 877-936-4336. We are dedicated to assisting you and ensuring your ongoing satisfaction.

Thank you once again for choosing us. We eagerly anticipate the opportunity to serve you whenever you require our assistance.

Best regards,

Mar. 27th, 2024

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star star star star star

Troy

The fast and easy service. The people were helpful and polite

2 months ago

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Reply from Maxlend

Hi Troy, We appreciate your glowing review! Ensuring the utmost satisfaction in our service experience is a source of great pride for us. We're thrilled to learn that you enjoyed our quick and easy service. Should you have any inquiries or require assistance with your account, feel free to reach out to us directly via email at [email protected] or by calling 877-936-4336. Our dedicated support team is available around the clock, 24 hours a day. Thank you once again for your positive feedback. We look forward to continuing to provide exceptional service. Best regards,

Mar. 27th, 2024

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star star star star star

Lenwood Ross

Customer Review Video

1 month ago

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Reply from Maxlend

Hello Lenwood Ross,

Thank you very much for your kind words and positive feedback! We're thrilled to hear that you had an excellent experience with our quick and easy service, and it was truly our pleasure to serve you. We deeply appreciate your trust and confidence in us.

Please remember that our team is here for you whenever you need assistance or have any questions. You can reach out to us anytime via email at [email protected] or by giving us a call at 877-936-4336. We are dedicated to assisting you and ensuring your ongoing satisfaction.

Best regards,

Mar. 20th, 2024

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star star star star star

Mark Cape May Court House, NJ

Excellent service.. Associates are knowledgeable and answer all questions ensuring you have all the facts .

5 months ago

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Reply from Maxlend

Hi Mark, We sincerely appreciate your fantastic review! Providing an outstanding service experience for our customers is our top priority, and we're delighted to hear that you enjoyed our excellent customer service. If you ever have any questions or need assistance with your account, please feel free to reach out to us. You can email us directly at [email protected], or give us a call at 877-936-4336. Our customer service team is available 24 hours a day to assist you. Once again, thank you for choosing MaxLend. We value your feedback and look forward to serving you with the same level of excellence in the future. Best regards,

Dec. 29th, 2023

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Laura Oberg San Antonio, TX

My daughter took out a loan for $875.00 on 10/10/23. She went into the hospital on 12/26/23 and was intubated and sedated so she was not able to pay her bills. I started looking into her bills and found she had already paid $1467.82. MaxLend would not help me even though I wanted to pay it off. Finally, she got well enough and I got her information and be able to talk. We called and got a final payout on 1/19/24 of an additional $898.04 making it a total paid of $2365.86. Maxlend profited $1490.86. Her APR in the PDF was 635.47%. We live in Texas which gives them the right to use any APR they want. The website when she signed up said 10% to 35% APR which has changed and now they say they can charge an APR according to your credit score. She is at a fair rating now even after her illness and my issues trying to get her bills paid. Make sure you read the authorization of what they plan to charge you.

3 months ago

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Reply from Maxlend

Hi Laura Oberg,
Thank you for sharing your feedback with us. We regret to learn that you were dissatisfied with the level of service you experienced. At MaxLend, we are committed to delivering exceptional service, and it is important to us to address your concerns promptly and effectively within our organization.
To respect our customer's privacy, we are unable to discuss specific account details here. We kindly request that both you and your daughter call in so that we can gather further details and ensure we address your concern appropriately.
Please feel free to reach out to us at 855-201-4677 during our operating hours, which are from 8:00 AM to 8:00 PM EST, Monday through Friday.
We appreciate your cooperation and look forward to resolving this matter to your satisfaction.

Feb. 19th, 2024

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star star star star star

Karen La Porte, IN

Very simple online application and, when needed you get quick responses from customer service representatives. Very satisfied.

6 months ago

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Reply from Maxlend

Hi Karen,

Thank you for the outstanding review! We take immense pride in delivering the best service experience for our customers, and we're delighted to hear that you found our service to be both timely and professional.

Should you have any questions or need assistance with your account, please feel free to reach out to us directly at [email protected] or by phone at 877-936-4336. Our team is available 24 hours a day to assist you.

Thank you once again for your positive feedback. We look forward to continuing to provide top-notch service.

Nov. 27th, 2023

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star star star star star

Elaine Willis Bunnlevel, NC

I liked how quick and easy it was to apply for the loan and how fast it was approved. Also how the money was delivered to my bank the same day and the options for repaying the loan back.

5 months ago

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Reply from Maxlend

Hi Elaine Willis,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It's wonderful to hear that you enjoyed our quick and easy service!

If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We're available 24 hours a day.

Your feedback is highly appreciated, and we look forward to continuing to serve you with excellence.

Nov. 29th, 2023

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star star star star star

Ed Wiggins

Their courtesy and timelessness, easy to work with

1 week ago

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Reply from Maxlend

Hello Ed Wiggins,

Thank you for your fantastic review! We're delighted to hear about your positive experience. It was a pleasure serving you.

If you have any questions or need assistance with your account, please don't hesitate to contact us directly at [email protected] or call us at 877-936-4336. Our team is available 24/7 to support you.

Once again, thank you for your kind words and for choosing MaxLend.

Best regards,

May. 22nd, 2024

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star star star star_border star_border

Juliana

Maxlend is very perfectional but interest rates are entirely to high

1 month ago

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Reply from Maxlend

Hello Juliana,

Thank you for the outstanding review! We are thrilled to hear that you had a positive experience with our service. Providing the best possible service to our customers is our top priority.

It's important to emphasize that you are not obligated to maintain the loan for its entire term.

You have the flexibility to take advantage of two options:
1. Pay off the loan early with no prepayment penalties to save on interest.
2. Make additional payments toward the principal balance, which will also save on interest and shorten the life of the loan.

Should you have any questions or require assistance with your account, please do not hesitate to contact us directly at [email protected] or by phone at 877-936-4336. Our dedicated team is available 24 hours a day to provide you with the support you need.

Once again, we sincerely appreciate your kind words and for choosing MaxLend for your financial needs. We look forward to continuing to serve you in the future.

Best regards,

Apr. 10th, 2024

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star star star star star

Jennifer Weathersby AZ

My experience with maxlend has been great. I honestly have no complaints. When I was in a bind I had applied at so many different places for loans and was denied each time. With maxlends approval I was able to get back on my feet.

7 months ago Edited January 24, 2024

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Reply from Maxlend

Hi Jennifer,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It is great to hear that you are pleased with our loan services. If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Sep. 28th, 2023

star star star star_border star_border

Baltimore1204 Queens, NY

So , i took a loan out when I was in a pinch and had to pay EZ pass fines to get my car registration fixed. The lending process is quick and it is easy, the money is in your account the same day.BUT BEWARE, it’s Very high interest and you will pay back 3 or 4 times of what you borrowed. This can cost you hundreds of dollars every paycheck for the better part of a year. HIGHLY RECOMMEND to payoff ASAP. They get a 3 star rating because they are fast and the process is easy and getting in contact with them is not hard at all. They also give you your payment schedule for the entire term of the loan and the costumer service reps are also friendly and professional. maxlend loses 2 stars because of the high interest rate. Those that don’t have the means to payoff the loan within a month should stay clear. If you make enough to payoff within the first month and are looking to just take care of an unforeseen expense real quick it’s ok to get. They don’t directly tell you how much the loan will cost you but it is written on the documentation before you sign SO PLEASE READ IT ALL before signing. The payoff process is easy but they do take the current scheduled payment before you are even with them. They will contact you about taking another loan but all lenders do. USE WITH CAUTION and READ everything before you sign. Only use when in need of emergency funds , NOT to be used to fix long term financial issues !!!!

8 months ago

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Reply from Maxlend

Hi, thanks for the excellent review. It was a pleasure serving you. We’re here whenever you need us. You can contact us anytime at [email protected] or call us at 877-936-4336.

Sep. 11th, 2023

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star star star star star

Freda Steele Nashville, TN

When I needed them they was right there and it was not a problem money came exactly when they said it would it made my life so much easier at the time of the loan I really needed it

2 years ago

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Reply from Maxlend

Hi Freda,

We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
We look forward to the opportunity to serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 23rd, 2022

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star star star star star

Jennifer B Hannah Siren, WI

Everything has been so fast and simple. Everyone I've spoken to has been so friendly and helpful. Thank you for helping me and my family in our time of need, it means so much to all of us!

2 years ago

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Reply from Maxlend

Hi Jennifer,

We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It is great to hear you enjoyed our excellent service!
It was a pleasure serving you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 10th, 2022

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star star star star star

Osbaldo Esquivel

Customer service was excellent the second time I used the service.

3 weeks ago

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Reply from Maxlend

Hello Osbaldo Esquivel,

Thank you for the outstanding review! We are thrilled to hear that you had a positive experience with our customer service. Providing the best possible service to our customers is our top priority.

If you have any questions or need assistance with your account, please don't hesitate to reach out to us directly at [email protected] or call us at 877-936-4336. Our team is available 24 hours a day to assist you.

Thank you once again for your kind words and for choosing MaxLend.

Best regards,

May. 1st, 2024

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star star star star star_border

Calvin Gilreath

Easy to apply for a loan and the on line app is easy as well.

2 months ago

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Reply from Maxlend

Hi Calvin Gilreath, We appreciate your glowing review! Ensuring the utmost satisfaction in our service experience is a source of great pride for us. We're thrilled to learn that you enjoyed our quick and easy service. Should you have any inquiries or require assistance with your account, feel free to reach out to us directly via email at [email protected] or by calling 877-936-4336. Our dedicated support team is available around the clock, 24 hours a day. Thank you once again for your positive feedback. We look forward to continuing to provide exceptional service. Best regards,

Mar. 20th, 2024

star star star star star

William

Customer service was quick,courteous and very friendly and was treated respectfully!

1 month ago

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Reply from Maxlend

Hello William,

Thank you for the outstanding review! We are thrilled to hear that you had a positive experience with our excellent customer service. Providing the best possible service to our customers is our top priority.

If you have any questions or need assistance with your account, please don't hesitate to reach out to us directly at [email protected] or call us at 877-936-4336. Our team is available 24 hours a day to assist you.

Thank you once again for your kind words and for choosing MaxLend.

Apr. 25th, 2024

star star star star star

[email protected] Las Vegas, NV

Too early to write a review but after reading all these negative comments, I am inspired to write something nice about Maxlend. I just took out a $300 loan. After making 9 payments, I will have paid back a grand total of $1,218 (assuming I only make minimum monthly payments). I don't blame Maxlend for the astronomically high interest. I blame myself. I read the Contract and I agreed to the conditions (I had no place else to go and I needed the cash badly). The process was Extremely Fast and EASY! The person on the phone was very Courteous and Helpful. At this time I give Maxlend 5 Stars⭐⭐⭐⭐⭐. If things turn sour and it's them, not me, I will give them a very bad review on this site.

4 years ago

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Reply from Maxlend

Hi,

Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear our representative was very courteous and helpful and also that the process was extremely fast and easy. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 936-4336.

Jul. 15th, 2020

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star star star star star

MzMazzey

The most friendly and knowledgeable people! Who take all the drama out of trying to get the money you need. Thank you so much

3 months ago

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Reply from Maxlend

Hi MzMazzey, We appreciate your glowing review! Ensuring the utmost satisfaction in our service experience is a source of great pride for us. We're thrilled to learn that you enjoyed our excellent customer service. Should you have any inquiries or require assistance with your account, feel free to reach out to us directly via email at [email protected] or by calling 877-936-4336. Our dedicated support team is available around the clock, 24 hours a day. Thank you once again for your positive feedback. We look forward to continuing to provide exceptional service. Best regards,

Feb. 13th, 2024

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star star star star star

William Phoenix, AZ

Maxlend is a great business,for short term loans…they have always done right by me…THANK YOU MAXLEND!! WGS

10 months ago

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Reply from Maxlend

Thanks for the awesome review, William! We look forward to the opportunity to always serve you. Please feel free to contact us directly with any questions or future needs. We are available 24/7 at [email protected], or you can call us at 877-936-4336.

Jul. 6th, 2023

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star star star star star

Anita Chicago, IL

I think they are excellent, they have helped in my time of need, The rates are decent and the customer service is awesome..some times the website isn't so great but things happen.

6 months ago

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Reply from Maxlend

Hello Anita,

We extend our heartfelt thanks for your outstanding review! At MaxLend, we hold ourselves to the highest standards to ensure the best service experience for our valued customers.

We're thrilled to hear that you found our customer service excellent. Your satisfaction is our priority.

If you have any questions or require assistance with your account, please feel free to reach out to us directly at [email protected] or by phone at 877-936-4336. Our team is available 24 hours a day to address any concerns you may have.

Nov. 13th, 2023

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star star star star star

April Spicer Philadelphia, PA

I love the customer service. Very convenient

3 months ago

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Reply from Maxlend

Hi April Spicer,

We appreciate your glowing review! Ensuring the utmost satisfaction in our service experience is a source of great pride for us. We're thrilled to learn that you enjoyed our excellent customer service.

Should you have any inquiries or require assistance with your account, feel free to reach out to us directly via email at [email protected] or by calling 877-936-4336. Our dedicated support team is available around the clock, 24 hours a day.

Thank you once again for your positive feedback. We look forward to continuing to provide exceptional service.

Best regards,

Jan. 31st, 2024