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Maxlend

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158 User Reviews

6.8

Overall Score

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LAST UPDATED: July 19th, 2022

MaxLend offers installment and short-term loans to residents of 39 states. Installment loans are a great option for those seeking lower interest rates or to build credit, and as a smaller loan provider, MaxLend is a great option for those of all credit levels, even offering loans to those with no or bad credit. It is owned and operated by the Mandan, Hidatsa, and Arikara Nation, three affiliated tribes of the Fort Berthold Reservation, a federally-recognized sovereign nation.

With a quick online application process, borrowers can receive up to $3,000 in as soon as one day. If you are approved to borrow, documents are signed online and then a MaxLend representative will call you to confirm your details. Although this phone call is an added step in the process, it doesn’t add too much time, and a copy of your application will be emailed to you immediately upon confirmation.

As with all payday lenders, you may be subject to late payments and origination fees.

Read on for pros and cons, as well as MaxLend reviews from real customers.

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The Good

  • Basic Requirements
  • Same-Day Lending
  • Rewards Program
  • Payment Options

Basic Requirements

Compared to other personal loan lenders, MaxLend’s loan requirements are minimal and there is no credit check, providing an opportunity to those with bad credit to qualify for a loan. Instead of using credit scores as a benchmark for approval, MaxLend has the following basic requirements for borrowers:

  • Must have a verifiable source of income, meeting MaxLend’s minimum income requirements
  • Have an open checking account
  • Must be a United States resident and at least 18 years old
  • Must not be a current debtor in a bankruptcy case or intending to file for bankruptcy relief voluntarily

For most borrowers, these requirements will not be difficult to meet.

Same-Day Lending

If approved, same-day (business day) funding is available under certain conditions. If same-day funding is available to you, this option will be offered during your verification call. In most cases, borrowers will receive same-day funding if they have received pre-approval and completed all necessary documentation and the confirmation phone call before 11:45 a.m. Eastern Time on any business day.

It is important to note that availability also depends on whether your bank accepts same-day funding transactions. If it's not available, your funds will be deposited the next day.

Combined with the quick application and approval process, MaxLend’s same-day lending offering is a great option for those seeking an emergency loan.

Rewards Program

MaxLend offers a rewards system called MaxLend Preferred, which allows return borrowers to earn better fees and save more money. This is a unique offering in the industry, and borrowers are automatically enrolled in the MaxLend Preferred program upon approval for their first loan.

A borrower can progress through four levels of rewards. To move to the next rewards level, you must pay off each loan, with no late payments, and take out a required number of successive loans.

Although rewards on a loan may be tempting, it is important to note that each rewards level has specific stipulations. Loan amounts are generally quite small and are required to be paid off in a specific number of days, similar to a payday loan. Therefore, it is important to assess your financial circumstances and needs, because you might need a larger loan than MaxLend offers, or you may not be able to pay the loan back in full in the specified amount of time, which would defeat the point of the getting rewards in the first place.

Payment Options

A MaxLend loan has higher fees than other loan lenders, but it provides options for lowering fee payments, such as the Payment Plus program. Payment Plus allows you to pay more than is required by your installment, reducing future installment amounts and fees overall. In addition, MaxLend does not charge a prepayment penalty fee on its loans, allowing you to pay back your loan sooner, saving money and allaying high fee payment.

It is unclear if Maxlend charges a late fee, but making late payments can affect your ability to qualify for MaxLend Preferred rewards. However, if you can’t afford to repay the loan in full on your due date, you must contact MaxLend at least three business days prior to your loan due date to discuss repayment terms.

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The Bad

  • High Loan Rates
  • Dispute Resolution
  • Military

High Loan Rates

MaxLend installment loan APRs range from 471 percent to 841 percent, depending on loan origination fees and loan duration. This is much higher than the average industry interest rate of 400 percent APR on short-term loans.
Fee rates are based on per $100 borrowed on a loan. You can then choose between a weekly or monthly repayment plan.

MaxLend advertises rates and fees in dollar amounts, which can be confusing when it is most often displayed in percentages. Therefore, it is a good idea to ask a MaxLend customer service representative what the APR percentage would be on your loan.

Dispute Resolution

If you do business with MaxLend, any dispute resolution process will be governed by Tribal law. This means that MaxLend is not subject to suit or service of process because the company is owned by three federally recognized sovereign American Indian Tribes. Therefore, if you choose to do business with MaxLend you will have limited potential forums for dispute resolution. 

MaxLend recommends looking into different services if you are uncomfortable doing business with a sovereign instrumentality that cannot be sued in court.

Military

Like many similar installment and short-term loan lenders, MaxLend does not extend loans to active duty military, their spouses, or dependents.

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The Bottom Line

With a quick online application and same-day approval and funding, MaxLend is a great option for borrowers who are looking for a small loan for an emergency, or whatever the financial need may be. All borrowers are welcome to apply, no matter their credit history, as no credit check is made upon applying for a MaxLend installment loan.

Although MaxLend offers same-day funding, and is a good option for any credit score, it is important to consider MaxLend’s high rates and fees. With rates ranging from 471 percent to 841 percent APR, you will be paying much more than you would with another short-term loan lender. However, MaxLend does not have a prepayment penalty fee, allowing you to pay off your loan sooner, avoiding paying more in rates and fees over a longer period of time. 

If you are looking for a payday loan, you will have to look into different lenders. Although MaxLend's services are similar to those of payday loan lenders, offering small loans with a short loan term, MaxLend provides installment loans that are paid off weekly or monthly until the loan term is met.

Unique to MaxLend, you have the opportunity to save money through its rewards program, MaxLend Preferred. If you choose to borrow from MaxLend, you will automatically be enrolled in this program. However, based on your needs, these rewards may not make a big difference in the long run, as you can only get smaller loans up to $3,000 that must be paid off in a shorter amount of time than other personal loan lenders.

If a loan dispute occurs, you will be unable to sue MaxLend in court, as the company is owned by three American-Indian tribes, and is governed by Tribal law. If this would make you uncomfortable as a borrower, MaxLend recommends looking into other lenders. Based on this fact, as well as loan amounts, loan terms, and rates, we would recommend looking into other lenders for installment and short-term loans.

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Star Rating

3.5

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158 Reviews

Review Breakdown

5 grade

51%

4 grade

9%

3 grade

5%

2 grade

1%

1 grade

34%

Sentiment Criteria

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Jesse Alston Jr. Roanoke Rapids, NC

They are there when you are in need of extra cash, without going through lots of paper work and the wait time you get your cash is the quickest to receive than any other loan company. Deposit, within, in 24 hours the longest if there's not an holiday.

6 months ago

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Reply from Maxlend

Hi Jesse, Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It is great to hear you enjoyed our quick and easy process! If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

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Roberta Adams Chicago, IL

My only problem with Max Lend is ... When I set up for my loan payment to be paid off. It doesn't get paid off early you definitely have to call in a day before for them to actually pay your loan off in full. They do have great service and they do have great customer service. I just hate having to call back several times in order to get the full payment taken off

7 months ago

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Reply from Maxlend

Thanks for the awesome review, Roberta! We look forward to the opportunity to serve you again soon. Please note that you are able to make alternative payment arrangements in any of the following ways: • By contacting us by phone at 855.201.4677 at least three (3) business days before your payment due date, or • Logging into your online account and speaking with a representative via webchat located on the bottom right side of your screen, or • Texting “subscribe” to 91505, followed by your inquiry or request, or • Emailing us at [email protected] Please feel free to contact us directly with any questions or future needs. We are available 24/7 at [email protected], or you can call us at 877-936-4336.

Feb. 23rd, 2022

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Freda Steele Nashville, TN

When I needed them they was right there and it was not a problem money came exactly when they said it would it made my life so much easier at the time of the loan I really needed it

7 months ago

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Reply from Maxlend

Hi Freda, We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review! We look forward to the opportunity to serve you! If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 23rd, 2022

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Jennifer B Hannah Siren, WI

Everything has been so fast and simple. Everyone I've spoken to has been so friendly and helpful. Thank you for helping me and my family in our time of need, it means so much to all of us!

7 months ago

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Reply from Maxlend

Hi Jennifer, We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review! It is great to hear you enjoyed our excellent service! It was a pleasure serving you! If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 10th, 2022

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Ashley Baker Fort Lauderdale, FL

I had a very pleasant interaction with MaxLend and would recommend their services to those who ask. They were open and transparent with me and helped explain concepts and finer details I was unfamiliar with. MaxLend was willing to negotiate with me and come to a fair arrangement that benefitted us both. I would use them again in the future should I need any additional loan services.

5 months ago

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Reply from Maxlend

Hi Ashley Baker, Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It is great to hear you enjoyed our excellent service. We look forward to the opportunity to always serve you. If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Apr. 8th, 2022

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Tami Gonzalez Pompano Beach, FL

Taking out an online loan with MaxLend was so easy. I went to their website, clicked on “apply now”, followed the prompts, and was approved that day.

2 months ago

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Reply from Maxlend

Hi Tami, Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It is great to hear you enjoyed our quick nd easy process. If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Jul. 1st, 2022

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Gail Detroit, MI

I can always count on Maxlend when I have an emergency come up or I need some fast cash they’re very professional and they work with me to get me my money I would refer them to anybody that need a quick cash loan

3 months ago

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Reply from Maxlend

Hi Gial, Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It is great to hear you enjoyed our services! We look forward to the opportunity to serve you again If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Jun. 15th, 2022

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Marlene Hedgepeth Baltimore, MD

I needed funds to pay off some debt. It took me a while to understand the process and they helped me to understand. From there it was a smooth process.

3 months ago

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Reply from Maxlend

Hi Marlene Hedgepeth, Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It is great to hear you enjoyed our excellent service! If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Jun. 2nd, 2022

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ODESSA M HAYES Detroit, MI

I WAS UNABLE TO MAKE A PAYMENT ON DUE DATE BECAUSE OF CHANGE OF JOB AND THEY CHANGED IT WITH NO PROBLEM. WHENEVER I NEED THEM MAXLEND ALWAYS THERE

7 months ago

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Reply from Maxlend

Hi Odessa, We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review! It is great to hear you enjoyed our services. If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 16th, 2022

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Brian Lopez Baltimore, MD

Criminally high interest rates, treat this as only an emergency that you can pay off in less than a week, knowing that you will also get hit with a high 'service fee'. if you don't pay your balance less that a week and let them take it out of your pay check, you will forever be in debt and your other bills will suffer. The interest rate for my loan was 400%, yes 400% not a typo. Only use if you can pay off in a week!! If not, you will get hurt paying them back big time. But they will get you give you the loan quick! Also, anyone can post reviews on this site so be wary of all the 5 stars and great reviews.

4 months ago

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Reply from Maxlend

Hello Brian Lopez, We appreciate your feedback. We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. We will be reaching out within 48 hours for more information about your experience. If you prefer to speak with us sooner, please feel free to email us directly at [email protected] or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.

May. 19th, 2022

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Explorer85 Dallas, TX

Great customer service. Very high interest rate due to having a bad credit score but got the $ same day and helped my out of a bind. Fee is $30 for every $100 borrowed. I borrowed $500 and paid back $150 plus.

4 months ago

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Reply from Maxlend

Hi, Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It is great to hear you enjoyed our excellent customer service! Keep in mind we provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Please email us directly at [email protected].com or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.

May. 18th, 2022

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Carla Shultz - Edwards Crescent, OK

Everyone & everything is simple and easy to access. I have not had one negative experience with Maxlend. Every single loan has been approved and deposited into my account when said. You can’t go wrong with Maxlend. I can guarantee you will have a positive experience. Thank you Maxlend for the continuous help you have provided to me. Sincerely, Carla Edwards

11 months ago

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Reply from Maxlend

Hi Carla Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It is great to hear you enjoyed our quick and easy process. If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Oct. 21st, 2021

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[email protected] Las Vegas, NV

Too early to write a review but after reading all these negative comments, I am inspired to write something nice about Maxlend. I just took out a $300 loan. After making 9 payments, I will have paid back a grand total of $1,218 (assuming I only make minimum monthly payments). I don't blame Maxlend for the astronomically high interest. I blame myself. I read the Contract and I agreed to the conditions (I had no place else to go and I needed the cash badly). The process was Extremely Fast and EASY! The person on the phone was very Courteous and Helpful. At this time I give Maxlend 5 Stars⭐⭐⭐⭐⭐. If things turn sour and it's them, not me, I will give them a very bad review on this site.

2 years ago

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Reply from Maxlend

Hi, Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear our representative was very courteous and helpful and also that the process was extremely fast and easy. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 936-4336.

Jul. 15th, 2020

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Shelley Hertrampf Monona, IA

Good experience always pleasant to talk to. When I had surgery there was no problem adding Two payments to end of note.

6 months ago

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Reply from Maxlend

Hi Shalley, Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It is great to hear you enjoyed our excellent customer service! We look forward to the opportunity to always serve you! If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

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JIM D Mead, CO

Customer service team is is fantastic. Always super fast and freindly. Willing to go the wxtra mile for you.

7 months ago

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Reply from Maxlend

Hi Jim, We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review! It is great to hear you enjoyed our excellent service! We look forward to the opportunity to always serve you! If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 16th, 2022

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Jason Smallwood Columbia, MD

Great customer service. The staff always has a warm and friendly attitude. The lending process is easy.

7 months ago

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Reply from Maxlend

Hi Jason, We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review! It is great to hear *you enjoyed our quick processes and excellent customer service! If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 16th, 2022

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Dinah Martinez Port Saint Lucie, FL

Great customer service. Always willing to help. When I got Covid they really understood and helped me.

7 months ago

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Reply from Maxlend

Hi Dinah, We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review! It is great to hear you enjoyed our friendly and professional customer service! It was a pleasure serving you! If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 10th, 2022

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Priscilla N Woods Cleveland, OH

MAXLEND makes 4 times the money for the loans they provide. Mailed goal is to not help you out of a bind, but to make money off of bad circumstances. MY loan was for $1000, I have paid them $9000, yet with Maxlend interest rates I still owe $1000, be cautious of MAXLEND interest rates.

7 months ago

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Reply from Maxlend

Hello Priscilla, We appreciate your feedback. We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Please email us directly at [email protected] or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.

Feb. 10th, 2022

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Antonio Willis South Bend, IN

What I like best about Maxlend was how quickly I was able to get the money I needed for a loan. Also the Maxlend reps. were kind, friendly, and helpful. However, there are a few things that could be improved upon. But nothing that’s a really big deal.

5 months ago

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Reply from Maxlend

Hi Antonio Willis, Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It is great to hear you enjoyed our quick and easy service! It was a pleasure serving you. If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Apr. 8th, 2022

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mark fierstein Cherry Hill, NJ

professional,effecient, thorough, accomodating, pleasant customer service people

6 months ago

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Reply from Maxlend

Hi Mark, Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It is great to hear you enjoyed our excellent customer service! If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

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Brenda Kelley Mansfield, OH

Easy application, flexible,works with yo kind. This company also works with you.

6 months ago

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Reply from Maxlend

Hi Brenda, Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It is great to hear you enjoyed our quick and easy process! We look forward to the opportunity to always serve you! If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

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M. Y. Sanders, AZ

I have used them more than once and their application process has been smooth each time.

6 months ago

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Reply from Maxlend

Hi, Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It is great to hear you enjoyed our quick and easy process! We look forward to the opportunity to always serve you! If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

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Andrea Miller Knightdale, NC

I have always had a great experience with Maxlend. Maxlend makes borrowing easy and seamless.

6 months ago

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Reply from Maxlend

Hi Amdrea, Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It is great to hear you enjoyed our quick and easy process! We look forward to the opportunity to always serve you! If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

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Bernice Memphis, TN

They answer all questions regarding the loan and assist me to work out a suitable payment plan.

7 months ago

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Reply from Maxlend

Hi Bernice, Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It was a pleasure serving you! If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 16th, 2022

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Vincent Armwood Winter Haven, FL

Fast response. Easy communication and fast funds. This is my second time using Maxlend. Repayment is easy too

7 months ago

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Reply from Maxlend

Hi Vincent, We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review! It is great to hear you enjoyed our quick and easy process! We look forward to the opportunity to always serve you! If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 16th, 2022

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Joakim Shikoli Lanham, MD

Great customer service. Exceptional communication and very patient with client.

7 months ago

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Reply from Maxlend

Hi Joakim, We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review! It is great to hear you enjoyed our excellent customer service! If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 10th, 2022

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Dez Grinnell, IA

If I could give a zero; I would. For starters the interest rates are ATLEAST 500%, how does that even qualify as legal? I got a loan for $500 because I was needing some help and my payback is $2500. Insane. At first I was grateful, but then realized the hell I was in. At the time of being issued the loan I wasn't told the interest rate or the actual payback amount. I was told that my payback was going to be the $500 plus a small interest fee. I had some help from friends and now know that in the state I live in MaxLend is not authorized by the state department of bankers. With that being said, it is illegal for them to collect any sort of money from me. Since obtaining the loan I have paid back $750. Unreal, they will not be getting one penny more from me. It was also brought to my attention that there is already a class action lawsuit against them in many other states. My advice? Sell your kidney on the blackmarket before using MaxLend, you'll have a better outcome guaranteed. THIS "COMPANY" IS A SCAM. My girlfriend applied before we knew all this; she makes more than me a month; yet her application was denied... Fishy I'd say. Seems like they prey on the low income based people. Not cool.

6 months ago

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Reply from Maxlend

Hello, We appreciate your feedback. We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account. We cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns. Please email us directly at [email protected] or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.

Mar. 25th, 2022

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D Man St Louis, MO

All the positive reviews and fake, they pay people to post positive reviews. These guys are a scam and should be shut down. Horrible experience after being on the phone with them a total of 2 hours today! Being approved 3 different times, verifying all my info 5-6 times over the call. They approved and sent over the loan docs, after signing them I realized they had the wrong routing number the loan docs after I signed, even though I told them 4 different times the correct one. While on the call they said they had to verify my income and business phone yet again that make 6-7 times I verified it. So approved for a loan, (yea insane interest but works if you pay it off fast), loan docs signed and banking info given. Only to be told they have to yet again verify things after the approved, signed the docs! WOW insane! How do you verify, approve, sign all the loan docs and congratulated with the loan by agent and that the loan will be sent in the morning? Then turn around and ask for the same info yet again after 2 hours on the phone and say they wont fund unless they verify things that have already been verify hence why I was sent loan docs and loan setup. Do not, and I relate do not do business with them. They need to be shut down and will also be reported everywhere.

7 months ago

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Reply from Maxlend

We appreciate your review. Your feedback is important to us. Please email us directly at [email protected] with the details of your experience and we will escalate your concerns. If you prefer to speak with us over the phone, we are available at 855-201-4677 from 7AM – 7PM CT, Monday – Friday.

Feb. 11th, 2022

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Someone who cares Plaquemine, LA

This company is a rip off, I was referred to them by LendUp who were no longer servicing loans but was food at what they did when they serviced them, I guess they didn’t do research before referring their customers over to such a horrible company. Customer Service Reps tells you lies and tweak the repayment schedules to what you ask for until you get the paperwork it’s something different and they say it couldn’t be changed, they lie about the interest rate to get your business and then say they can’t be sued or anything because it’s more than one affiliate involved, ok when you make you suit be sure to include all of the affiliates names, all they will get from me is what I owe and maybe an extra 95 for the interest and that’s that!!!!! Now sue me if you want to I would love to be in court with y’all just so y’all can expose yourselves.

8 months ago

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Reply from Maxlend

Hello, We appreciate your feedback. We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Your feedback is important to us! To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns. Please email us directly at [email protected] or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.

Jan. 26th, 2022

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Leeann Talbot Orlando, FL

Maxlend is usually available, when I am seeking alone and I am very grateful for that! However, I believe the percentage rates for returning customers loans should decrease a lot more.

8 months ago

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Reply from Maxlend

Hi Leeann, We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review! It is great to hear you enjoyed our service. We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Jan. 18th, 2022

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star star star star star

lsmart39 Des Moines, IA

I love max lend these folks are amazing i have nothing but great things to say about them they work with their customers to make sure they always satisfied i definitely highly recommend them to anyone

8 months ago

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Reply from Maxlend

Hi, Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It is great to hear you enjoyed our excellent customer service. If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Dec. 29th, 2021

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Vicki Long Las Vegas, NV

It is so easy to get set up online or over the phone. All the employees I have spoken with have been so helpful n kind. I am so satisfied with every loan I’ve gotten. Love u guys 💕

10 months ago

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Reply from Maxlend

Hi Vicki, Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It is great to hear you enjoy our quick and easy process. We look forward to the opportunity to always serve you. If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Nov. 3rd, 2021

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KimK Anderson, SC

I give 3 stars because 1. it is easy to get a loan from them. and 2. The customer Service is very friendly. Now the downside is the interest rate is CRAZY!! I took a loan out for $500 and I had to pay back $1300! You can't make payments online, it has to be debited out of your account or you have to call in the payments; and when you call the payments in you will be on hold for 30 minutes to an hour. I personally do not recommend this company. Please don't make the same mistake I made, read the terms and agreements before you sign with any lender.

10 months ago

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Reply from Maxlend

Hi Kim, We appreciate your feedback. We provide alternative payment options that may help to reduce the overall cost of the loan. To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns. Please email us directly at [email protected] or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.

Oct. 28th, 2021

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Amy Ponder Milford, OH

Great service, very east, but wish they weren't so expensive.

3 months ago

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Reply from Maxlend

Hi Amy, Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. Keep in mind, we provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Please email us directly at [email protected] or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.

May. 26th, 2022

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star star star star star

David Rainbow City, AL

Easy to use, very very very nice and very very helpful with my questions

6 months ago

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Reply from Maxlend

Hi David, Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It is great to hear you enjoyed our quick and easy process! If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

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Kim Morrison Wellington, KS

I believe the interest rate is just a little bit too expensive but you catch people in a bad time and they need you

6 months ago

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Reply from Maxlend

Hi Kim, Thank you for your review! We take great pride in providing the best possible service experience for our customers. Keep in mind we provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Please email us directly at [email protected] or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.

Mar. 4th, 2022

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star star star star star

Debra Lyda Arden, NC

Easy work with and friendly people and always there when l ner

6 months ago

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Reply from Maxlend

Hi Debra, Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It is great to hear you enjoyed our quick and easy process! We look forward to the opportunity to always serve you! If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

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Veronica Kren Fairhope, AL

Your customer service personnel are easy to work with and they are courteous.

6 months ago

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Reply from Maxlend

Hi Veronica, Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It is great to hear you enjoyed our excellent customer service! We look forward to the opportunity to always serve you! If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

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Cynthia Richardson Chicago, IL

It was very easy to do the young lady was very knowledgeable.

6 months ago

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Reply from Maxlend

Hi Cynthia, Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It is great to hear you enjoyed our excellent customer service! It is great to hear you enjoyed our quick and easy process! If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

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Stuart Witt Port Saint Lucie, FL

Excellent company to deal with. Customer service is above and beyond

6 months ago

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Reply from Maxlend

Hi Stuart, Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It is great to hear you enjoyed our excellent customer service! If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

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Yolanda Cosme Dade City, FL

I have never had any problem, staff is always so nice and helpful

6 months ago

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Reply from Maxlend

Hi Yolanda, Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It is great to hear you enjoyed our excellent customer service! We look forward to the opportunity to always serve you! If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

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Scott Bohnhoff Hughesville, MD

Your policies are inflexible! I needed to change my draw date but the ONLY way you seem to take the customers word for it is get an official letter from my employer.

7 months ago

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Reply from Maxlend

Hi Scott, Thank you for taking the time to share your experience. Your feedback is important to us! Kindly note you are able to change your scheduled due date based on the date your income is received by calling us at 877-936-4336 or by sending us documented confirmation of the changes that were done. To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns. Please email us directly at [email protected] or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.

Feb. 23rd, 2022

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Fabian Ramirez Big Lake, TX

Twice Maxlend debited my bank for the entire balance before even making my first payment and caused me overdraft fees because of those debits Maxlend without my permission!

7 months ago

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Reply from Maxlend

Hi Fabin, Thanks for sharing your experience. We are sorry that you were dissatisfied with the level of service you received. Your feedback is important to us! To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns. We will be reaching out within 48 hours for more information about your experience. If you prefer to speak with us sooner, please feel free to email us directly at [email protected] or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.

Feb. 24th, 2022

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Jude Lee Essien Florence, KY

Easy and simple and with some few hours my money is in my account.

7 months ago

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Reply from Maxlend

Hi Jude, Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It is great to hear you enjoyed our quick and easy process. If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 23rd, 2022

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Cassandra Ruffin Akron, OH

They are always there when I need them and very customer friendly

7 months ago

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Reply from Maxlend

Hi Cassandra, We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review! It was a pleasure serving you! If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 16th, 2022

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Shenika Webb Carteret, NJ

Because they are very professional never had any problems with them

7 months ago

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Reply from Maxlend

Hi Shenika, Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It is great to hear you enjoyed our excellent customer service! We look forward to the opportunity to always serve you! If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 16th, 2022

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SYLVIA GRIJALVA Tucson, AZ

Easy truthful can always count on what I owe without surprises.

7 months ago

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Reply from Maxlend

Hi Sylvia, We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review! It is great to hear you enjoyed our excellent service! We look forward to the opportunity to always serve you! If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 16th, 2022

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John lilly Kansas City, MO

Money real quick and everyone I've ever talked to is real friendly.

7 months ago

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Reply from Maxlend

Hi John, Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It is great to hear you enjoyed our quick process and excellent customer service! If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 10th, 2022

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Shannon Busby Hollister, MO

The fees are rediculous I have made 2 payments and the total just goes up that makes no sense at all

8 months ago

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Reply from Maxlend

Hello Shannon, We appreciate your feedback. We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Please email us directly at [email protected] or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.

Jan. 12th, 2022

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Vincent Jamison Orangeburg, SC

Great staff, very professional when dealing with customers. Very appreciative of what they did for me.

4 months ago

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Reply from Maxlend

Hi Vincent Jamison, Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It is great to hear you enjoyed our excellent customer service! If you have any questions or need assistance with your account, please do not hesitate to email us directly at [email protected] or call us at 877-936-4336. We’re available 24 hours a day.

May. 18th, 2022