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Maxlend

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7.8

Overall Score

Author: Kaitlyn Short

LAST UPDATED: January 14th, 2025

MaxLend offers installment and short-term loans to residents of 34 states. Installment loans are a great option for those seeking lower interest rates or to build credit, and as a smaller loan provider, MaxLend is a great option for those of all credit levels, even offering loans to those with no or bad credit. It is owned and operated by the Mandan, Hidatsa, and Arikara Nation, three affiliated tribes of the Fort Berthold Reservation, a federally-recognized sovereign nation.

With a quick online application process, borrowers can receive up to $3,000 in as soon as one day. If you are approved to borrow, documents are signed online and then a MaxLend representative will call you to confirm your details. Although this phone call is an added step in the process, it doesn’t add too much time, and a copy of your application will be emailed to you immediately upon confirmation.

As with all payday lenders, you may be subject to late payments and origination fees.

Read on for pros and cons, as well as MaxLend reviews from real customers.

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The Good

  • Basic Requirements
  • Same-Day Lending
  • Rewards Program
  • Payment Options

Basic Requirements

Compared to other personal loan lenders, MaxLend’s loan requirements are minimal and there is no credit check, providing an opportunity to those with bad credit to qualify for a loan. Instead of using credit scores as a benchmark for approval, MaxLend has the following basic requirements for borrowers:

  • Must have a verifiable source of income, meeting MaxLend’s minimum income requirements
  • Have an open checking account
  • Must be a United States resident and at least 18 years old
  • Must not be a current debtor in a bankruptcy case or intending to file for bankruptcy relief voluntarily

For most borrowers, these requirements will not be difficult to meet.

Same-Day Lending

If approved, same-day (business day) funding is available under certain conditions. If same-day funding is available to you, this option will be offered during your verification call. In most cases, borrowers will receive same-day funding if they have received pre-approval and completed all necessary documentation and the confirmation phone call before 11:45 a.m. Eastern Time on any business day.

It is important to note that availability also depends on whether your bank accepts same-day funding transactions. If it's not available, your funds will be deposited the next day.

Combined with the quick application and approval process, MaxLend’s same-day lending offering is a great option for those seeking an emergency loan.

Rewards Program

MaxLend offers a rewards system called MaxLend Preferred, which allows return borrowers to earn better fees and save more money. This is a unique offering in the industry, and borrowers are automatically enrolled in the MaxLend Preferred program upon approval for their first loan.

A borrower can progress through four levels of rewards. To move to the next rewards level, you must pay off each loan, with no late payments, and take out a required number of successive loans.

Although rewards on a loan may be tempting, it is important to note that each rewards level has specific stipulations. Loan amounts are generally quite small and are required to be paid off in a specific number of days, similar to a payday loan. Therefore, it is important to assess your financial circumstances and needs, because you might need a larger loan than MaxLend offers, or you may not be able to pay the loan back in full in the specified amount of time, which would defeat the point of the getting rewards in the first place.

Payment Options

A MaxLend loan has higher fees than other loan lenders, but it provides options for lowering fee payments, such as the Payment Plus program. Payment Plus allows you to pay more than is required by your installment, reducing future installment amounts and fees overall. In addition, MaxLend does not charge a prepayment penalty fee on its loans, allowing you to pay back your loan sooner, saving money and allaying high fee payment.

It is unclear if Maxlend charges a late fee, but making late payments can affect your ability to qualify for MaxLend Preferred rewards. However, if you can’t afford to repay the loan in full on your due date, you must contact MaxLend at least three business days prior to your loan due date to discuss repayment terms.

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The Bad

  • High Loan Rates
  • Dispute Resolution
  • Military

High Loan Rates

MaxLend installment loan APRs range from 471 percent to 841 percent, depending on loan origination fees and loan duration. This is much higher than the average industry interest rate of 400 percent APR on short-term loans.
Fee rates are based on per $100 borrowed on a loan. You can then choose between a weekly or monthly repayment plan.

MaxLend advertises rates and fees in dollar amounts, which can be confusing when it is most often displayed in percentages. Therefore, it is a good idea to ask a MaxLend customer service representative what the APR percentage would be on your loan.

Dispute Resolution

If you do business with MaxLend, any dispute resolution process will be governed by Tribal law. This means that MaxLend is not subject to suit or service of process because the company is owned by three federally recognized sovereign American Indian Tribes. Therefore, if you choose to do business with MaxLend you will have limited potential forums for dispute resolution. 

MaxLend recommends looking into different services if you are uncomfortable doing business with a sovereign instrumentality that cannot be sued in court.

Military

Like many similar installment and short-term loan lenders, MaxLend does not extend loans to active duty military, their spouses, or dependents.

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The Bottom Line

With a quick online application and same-day approval and funding, MaxLend is a great option for borrowers who are looking for a small loan for an emergency, or whatever the financial need may be. All borrowers are welcome to apply, no matter their credit history, as no credit check is made upon applying for a MaxLend installment loan.

Although MaxLend offers same-day funding, and is a good option for any credit score, it is important to consider MaxLend’s high rates and fees. With rates ranging from 471 percent to 841 percent APR, you will be paying much more than you would with another short-term loan lender. However, MaxLend does not have a prepayment penalty fee, allowing you to pay off your loan sooner, avoiding paying more in rates and fees over a longer period of time. 

If you are looking for a payday loan, you will have to look into different lenders. Although MaxLend's services are similar to those of payday loan lenders, offering small loans with a short loan term, MaxLend provides installment loans that are paid off weekly or monthly until the loan term is met.

Unique to MaxLend, you have the opportunity to save money through its rewards program, MaxLend Preferred. If you choose to borrow from MaxLend, you will automatically be enrolled in this program. However, based on your needs, these rewards may not make a big difference in the long run, as you can only get smaller loans up to $3,000 that must be paid off in a shorter amount of time than other personal loan lenders.

If a loan dispute occurs, you will be unable to sue MaxLend in court, as the company is owned by three American-Indian tribes, and is governed by Tribal law. If this would make you uncomfortable as a borrower, MaxLend recommends looking into other lenders. Based on this fact, as well as loan amounts, loan terms, and rates, we would recommend looking into other lenders for installment and short-term loans.

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Star Rating

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4.2

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375 Reviews

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5 grade

62%

4 grade

9%

3 grade

7%

2 grade

3%

1 grade

20%

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Ramona

Maxlend is a complete ripoff. You pay over $5,000 in interest for only borrowing $1,000. That is absurd. They call you every single day once a loan has been paid off. The last representative I spoke with sounded she was not happy to be at work, and ended up hanging up me while trying to complete the process! I pray to God no one ever gets desperate enough to get a loan from this company!

10 hours ago

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Reply from Maxlend

Hi Ramona,

Thank you for your recent feedback. At MaxLend, ensuring that our customers fully understand their loan terms is a top priority, and we apologize for any confusion regarding the terms of your loan.

At MaxLend, we offer flexible repayment options that may help reduce the overall cost of your loan. In addition to your regularly scheduled payments, you have two additional options: (1) You can pay off the loan early without any prepayment penalties, which will save you on interest, or (2) you can make additional payments toward the principal balance, which will also reduce interest and shorten the life of the loan.

We strive to provide exceptional customer service and want to assure you that we are taking the appropriate steps to address your concerns internally.

To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.

Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 8AM – 8PM EST, Monday – Friday.

Thank you,

MaxLend

Jan. 14th, 2025

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Anastacia

I’d rate this company 0 if it let me. Worst experience I’ve ever had. Their website doesn’t even work, for 3 weeks I’ve called and let them know the “make a payment” link is non functioning on their website and was informed many others have complained about this too, yet they don’t get it fixed. Ridiculous. If the IT department can’t fix a simple link glitch in 3 weeks they need to be evaluated. Same with the rest of the company. I’m paying this loan off ASAP just I don’t have to deal with their incompetence anymore.

11 hours ago

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Reply from Maxlend

Hi Anastacia,

Thank you for taking the time to share your experience. Your feedback is important to us! Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience caused by this situation, and we want to assure you that we are fully committed to resolving this issue.

Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 8AM – 8PM EST, Monday – Friday.

Jan. 14th, 2025

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Wil Ulrickson

The speed and accuracy of the exchange. I wish though that there was no time lapse in the conversation

1 week ago

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Reply from Maxlend

Hi Wil Ulrickson,

Thank you for your feedback! We're glad to hear that the speed and accuracy of our service met your expectations. We strive to provide timely and efficient assistance.

If you have any further questions or need assistance, feel free to reach out to us at info@maxlend.com or call 877-936-4336. We're always here to help!

Best regards,
The MaxLend Team

Jan. 9th, 2025

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Shalynn65

The people, the terms, the over all service is amazing. Maxlend is my first and only choice for future loans. They assist with understanding and heart. This is my second review, the company and staff are awesome. I'm happy to give 5 stars 10! if it were possible.

2 weeks ago

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Reply from Maxlend

Hi Shalynn,

Wow—thank you so much for your kind words and continued support! We’re delighted to hear that our team, terms, and overall service have earned your trust and made MaxLend your first and only choice for loans. Providing compassionate service and understanding is at the heart of what we do, and it’s wonderful to know that you’ve felt that care.

If you ever have any questions or need support, please feel free to contact us at info@maxlend.com or call 877-936-4336. We’re always happy to help!

Best regards,
The MaxLend Team

Jan. 3rd, 2025

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Eric

Interest rates are bit high, but still would use it for emergencies

12 hours ago

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Reply from Maxlend

Hi Eric,

Thank you for sharing your feedback! We understand that interest rates can be a concern.

Keep in mind, you are never obligated to keep the loan for the entire duration of its term, and – in addition to keeping with your regularly scheduled payment and amounts – there are two (2) additional repayment options available to you. At any point in time, you may (1) pay off the loan early with no prepayment penalties to save on interest, or (2) you may make additional payments toward the principal balance, which will also save on interest and shorten the life of the loan. This information is also located in your loan documents.

If you have any further questions or need assistance, feel free to reach out to us at info@maxlend.com or call 877-936-4336. We're always here to help!

Best regards,

The MaxLend Team

Jan. 14th, 2025

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Stephanie

Maxlend is awesome, I recommend this company to all my friends and family!

1 week ago

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Reply from Maxlend

Hi Stephanie,

Thank you for your enthusiastic feedback! We're thrilled to hear that you had a great experience with MaxLend and appreciate your recommendations to friends and family. It’s always our goal to provide fast, reliable, and friendly service, and your kind words reinforce our commitment to making borrowing as smooth as possible.

If you have any further questions or need assistance, feel free to reach out to us at info@maxlend.com or call 877-936-4336. We're always here to help!

Best regards,
The MaxLend Team

Jan. 9th, 2025

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Yvette

Great prompt service! Very clear and detailed. Helped out a lot.

1 week ago

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Reply from Maxlend

Hi Yvette,

Thank you for sharing your experience! We're thrilled to hear that you found our service prompt, clear, and detailed. It's great to know that we were able to assist you effectively.

If you have any further questions or need assistance, feel free to reach out to us at info@maxlend.com or call 877-936-4336. We're always here to help!

Best regards,
The MaxLend Team

Jan. 9th, 2025

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Susan

Easy to apply for a loan and quick response. Have used a couple times, and everything went smooth. Funds were received quick. Thanks for everything!

1 week ago

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Reply from Maxlend

Hi Susan,

Thank you for sharing your experience! We’re thrilled to hear that the loan process was easy to navigate and that you received a quick response. It’s great to know that everything went smoothly, and we appreciate your continued trust in our service.

If you have any further questions or need assistance, feel free to reach out to us at info@maxlend.com or call 877-936-4336. We're always here to help!

Best regards,
The MaxLend Team

Jan. 9th, 2025

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Jessica Surratt

Terms of loan repayment were not clear. My second payment is almost twice what my first payment was, and all were supposed to be auto scheduled. Will be paying off this predatory loan ASAP and never do business with your company again.

3 weeks ago

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Reply from Maxlend

Hi Jessica Surratt,

Thank you for your feedback. We’re sorry to hear about your dissatisfaction. At MaxLend, we aim to provide clear terms and flexible options to meet our customers’ financial needs.

At MaxLend, you are never obligated to keep the loan for the entire duration of its term, and – in addition to keeping with your regularly scheduled payment and amounts – there are two (2) additional repayment options available to you. At any point in time, you may (1) pay off the loan early with no prepayment penalties to save on interest, or (2) you may make additional payments toward the principal balance, which will also save on interest and shorten the life of the loan. This information is also located in your loan documents.

If you would like to discuss the repayment options in more details, please email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 8AM – 8PM EST, Monday – Friday.

Best regards,
The MaxLend Team

Jan. 3rd, 2025

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Celia

I would definitely use the services of mass lend again. I recommend you to give it a try. If you are ever in need of a short term loan Max lend is a great service provider. The customer service are helpful and the process is hassle free

1 month ago

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Reply from Maxlend

Hi Celia,

Thank you for your glowing review! We’re thrilled to hear that you had a positive experience with our hassle-free process and helpful customer service. Your recommendation means so much to us, and we’re delighted to know you would use our services again.

If you have any questions or need assistance, feel free to reach out to us at info@maxlend.com or call 877-936-4336. We're always here to help!

Best regards,
The MaxLend Team

Dec. 7th, 2024

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shelly point

Just hoping for a lower interest rates. I understand my credit score is poor but $54 per $100 per month is pretty steep. Hopefully I can build better credit with your company for less interest. The current rate makes it VERY HARD. To start building credit

3 months ago

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Reply from Maxlend

Hi Shelly Point,

Thank you for your feedback and for sharing your experience with us. We understand your concern about the interest rates, and we genuinely appreciate your transparency.

Our goal is to provide easy access to short-term funding when our customers need us most, regardless of credit rating.

While we recognize the current interest rate may be challenging, at MaxLend, we offer flexible repayment options that may help reduce the overall cost of your loan. In addition to your regularly scheduled payments, you have two additional options: (1) You can pay off the loan early without any prepayment penalties, which will save you on interest, or (2) you can make additional payments toward the principal balance, which will also reduce interest and shorten the life of the loan. This information is also located in your loan documents.


If you have any questions or need assistance, please don’t hesitate to contact us at info@maxlend.com or call 877-936-4336. We're here to help!

Best regards,
The MaxLend Team

Sep. 30th, 2024

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Marisol

I have Great experience with Maxlend, I received my money 💰 very fast.

11 hours ago Edited January 15, 2025

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Reply from Maxlend

Hi Marisol,

Thank you for your thoughtful feedback! We’re delighted to hear that you had such a great experience. Providing supportive and reliable service is something we take pride in, and it’s wonderful to know that it made a difference for you.

If you have any further questions or need assistance, feel free to reach out to us at info@maxlend.com or call 877-936-4336. We're always here to help!

Best regards,

The MaxLend Team

Jan. 14th, 2025

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Catlyn

I needed some money for a couple emergency situations that popped up. I needed help fast and found maxlend. They sent me the loan the very next day and saved me. I would recommend them to any and all family and friends. Also their customer support helped me get my loan paid back so fast.

4 months ago

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Reply from Maxlend

Hi Catlyn,

Thank you for your kind words! We’re thrilled to hear that MaxLend was able to quickly provide you with support. It’s wonderful to know that our service made a significant difference for you.

We appreciate your recommendation and look forward to assisting you, your family, and friends in the future. If you have any further questions or need assistance, please don’t hesitate to reach out to us at info@maxlend.com or call 877-936-4336. We’re here to help!

Best regards,
The MaxLend Team

Aug. 29th, 2024

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Linda Anderson

I have to say "It was fast and easy" The gentleman I spoke to was so polite and knew the correct information to my questions. I received the money that afternoon. I believe his name was Carlton.

1 month ago

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Reply from Maxlend

Hi Linda,

Thank you for sharing your experience! We’re delighted to hear that the process was fast and easy and that Carlton provided you with excellent service. Politeness and accurate information are qualities we pride ourselves on, and we’re glad Carlton could assist you so effectively.

If you have any questions or need assistance, feel free to reach out to us at info@maxlend.com or call 877-936-4336. We're always here to help!

Best regards,
The MaxLend Team

Dec. 7th, 2024

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eroom46

spoke to them at 11am...got a deposit to my bank 5pm the same day...it was great...i thought it was the best thing i could have happened upon....i was excited, it was easy...one week after the loan i wanted to pay it off immediately...maxlend goes on to charge my account only in interest, this is their intention...charging interest and not giving you the straight up option to pay it off right away allows them to make money from you....charging my account before my payday even hits and then stating it's "past due", the same day!!!..customer service told me "you signed the contract, you agreed to this"....i wanted to establish a good relationship with them for hard times...now i wish i had left it alone...

4 months ago

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Reply from Maxlend

Hi Eroom,

Thank you for your recent feedback. At MaxLend, ensuring that our customers fully understand their loan terms is a top priority, and we apologize for any confusion regarding the terms of your loan.

At MaxLend, we offer flexible repayment options that may help reduce the overall cost of your loan. In addition to your regularly scheduled payments, you have two additional options: (1) You can pay off the loan early without any prepayment penalties, which will save you on interest, or (2) you can make additional payments toward the principal balance, which will also reduce interest and shorten the life of the loan. This information is also located in your loan documents.

A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 8AM – 8PM EST, Monday – Friday.

Aug. 28th, 2024

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Jim W

Just opened my account and have not had any issues as of this time.

1 week ago

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Reply from Maxlend

Hi Jim,

Thank you for your feedback! We’re glad to hear that you’ve had a smooth experience opening your account. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!

If you ever have any questions or need support, please feel free to contact us at info@maxlend.com or call 877-936-4336. We’re always happy to help!

Best regards,
The MaxLend Team

Jan. 3rd, 2025

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Leslie

Maxlend service is ready and available when needed.

1 week ago

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Reply from Maxlend

Hi Leslie,

Thank you for your feedback! We’re so glad to hear that you’ve found MaxLend’s service to be ready and available when you need it. Providing timely and reliable support is our top priority.

If you ever have any questions or need support, please feel free to contact us at info@maxlend.com or call 877-936-4336. We’re always happy to help!

Best regards,
The MaxLend Team

Jan. 3rd, 2025

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Tangela

I think the percentage of payments is a little too much. But overall excellent.

3 days ago

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Reply from Maxlend

Hi Tangela,

Thank you for sharing your feedback! We understand that interest rates can be a concern.

Keep in mind, you are never obligated to keep the loan for the entire duration of its term, and – in addition to keeping with your regularly scheduled payment and amounts – there are two (2) additional repayment options available to you. At any point in time, you may (1) pay off the loan early with no prepayment penalties to save on interest, or (2) you may make additional payments toward the principal balance, which will also save on interest and shorten the life of the loan. This information is also located in your loan documents.

If you have any further questions or need assistance, feel free to reach out to us at info@maxlend.com or call 877-936-4336. We're always here to help!

Best regards,
The MaxLend Team

Jan. 14th, 2025

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Ruth

Not only are they there to lend you funds but they are also there to assist with any other needs

1 week ago

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Reply from Maxlend

Hi Ruth,

Thank you for your thoughtful feedback! We’re delighted to hear that you appreciate our commitment to assisting with any needs you may have. Providing supportive and reliable service is something we take pride in, and it’s wonderful to know that it made a difference for you.

If you have any further questions or need assistance, feel free to reach out to us at info@maxlend.com or call 877-936-4336. We're always here to help!

Best regards,
The MaxLend Team

Jan. 9th, 2025

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Brandon

This time around I wasn’t to happy with loan agreement. The agent did not explain to me that my minimal payment would be higher. When I asked for the specific loan, I asked specifically what the minimal weekly payment would be. I was told it would be $86 which I was happy with. She did not explain to me that it was only $86 one time and then after that, it would be $153. I did not notice the payment Arrangement until I got the email And by then it was already too late.

4 months ago

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Reply from Maxlend

Hi Brandon,

Thank you for sharing your experience. We’re sorry to hear that this time around, the loan agreement did not meet your expectations. We understand how important clear communication is, and we apologize for any confusion regarding your payment terms. It’s our goal to ensure that all details are thoroughly explained

Please know that your feedback is valuable to us, and wee are always looking for ways to insure our customer service is excellent. If you’d like to discuss your payment arrangement or have any further questions, please reach out to us at info@maxlend.com or call 877-936-4336. We’re here to help!

Best regards,
The MaxLend Team

Aug. 28th, 2024

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Glenda

You charge 400% to 600% but you can't get decent security to protect are debit cards. I see why the bank shows you as extremely high risk. Most people are going through a hard time, tribal or not, you have found a way to take advantage of that. Find it hard to believe your ancestors would be proud of that. Make the payment website better, if every time I call in you make it sound like I should be on the website instead on the phone, which I would absolutely would prefer to be on the website, then make it more user friendly.

4 months ago

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Reply from Maxlend

Hi Glenda,

Thank you for your recent feedback. At MaxLend, ensuring that our customers fully understand their loan terms is a top priority, and we apologize for any confusion regarding the terms of your loan.

At MaxLend, we offer flexible repayment options that may help reduce the overall cost of your loan. In addition to your regularly scheduled payments, you have two additional options: (1) You can pay off the loan early without any prepayment penalties, which will save you on interest, or (2) you can make additional payments toward the principal balance, which will also reduce interest and shorten the life of the loan.

We strive to provide exceptional service and want to assure you that we are taking the appropriate steps to address your concerns internally.

To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 8AM – 8PM EST, Monday – Friday.


Thank you,
MaxLend

Aug. 22nd, 2024

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David

I really appreciate the loan they help me with it help me pay my bills and I will recommend them to other people for help if they they need it thank you.

4 months ago

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Reply from Maxlend

Hi David,

Thank you for sharing your experience! We're so glad to hear that the loan assisted you, and we truly appreciate your willingness to recommend us to others. Knowing that we could assist you in a meaningful way is what we strive for.

If you have any further questions or need assistance, please don't hesitate to reach out to us at info@maxlend.com or call 877-936-4336. We're always here to help!

Best regards,
MaxLend

Aug. 22nd, 2024

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Sharon

Maxlend customer service is awesome they are friendly, helpful and go above and beyond to get you the money you need. I would definitely recommend to my family and friends.

5 months ago

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Reply from Maxlend

Hi Sharon,

Thank you for your feedback! We're pleased to hear that you enjoyed our excellent customer service. It's important to us that our team provides exceptional service, and we're glad to know your experience was positive.

If you have any questions or need assistance, please don't hesitate to reach out. You can contact us at info@maxlend.com or call us at 877-936-4336. We're available 24/7 to help.

Warm regards,
MaxLend

Aug. 2nd, 2024

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BeautifulSurvivor 1968

This is my 2nd loan with MaxLend and I have always received impeccable service. Always willing to go the extra mile to make its customers have a great experience.

5 months ago

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Reply from Maxlend

Hi,

Thank you for your feedback! We're thrilled to hear that you have received impeccable service during both of your loans with MaxLend. We're always willing to go the extra mile to ensure our customers have a great experience.

If you have any questions or need assistance, please don't hesitate to reach out. You can contact us at info@maxlend.com or call us at 877-936-4336. We're available 24/7 to help.

Warm regards,
MaxLend

Jul. 24th, 2024

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star star star star star

Cesar

I liked the ease of obtaining the loan and was thankful to have a an alternative option, but get small loans you know you can repay it as soon as possible or else you will make payments for months and months with the accumulated interest.

3 months ago

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Reply from Maxlend

Hi Cesar,

Thank you for your honest feedback! We’re glad to hear that the loan process was easy for you and that you found it helpful to have an alternative option. You make an important point—small loans that can be repaid quickly do help minimize the accumulation of interest over time. Here at MaxLend we always encourage responsible borrowing.

If you ever need assistance or have questions about repayment options, feel free to reach out to us at info@maxlend.com or call 877-936-4336. We're always here to help!

Best regards,

The MaxLend Team

Sep. 20th, 2024

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star star star star star

T

they let me pay my loans off at once without some early pay leave. I can choose to pay it off in full at my next paycheck and their staff is nice. Saved my butt when there are some expenses between pay days

7 months ago

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Reply from Maxlend

Hi,

Thank you for your outstanding review! At MaxLend, our commitment is to provide the best service experience for our customers, and we are thrilled to hear that you appreciate the excellent service. It was a pleasure serving you.

Should you have any questions or require assistance with your account, please don’t hesitate to contact us directly at info@maxlend.com or by calling us at 877-936-4336. Our team is available 24 hours a day to assist you.

We value your feedback and eagerly anticipate the opportunity to continue serving you. Thank you for choosing MaxLend!

Best regards,

May. 15th, 2024

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star star star star star

Patricia

Easy to work with custom service was very knowledgeable and helpful

1 week ago

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Reply from Maxlend

Hi Patricia,

Thank you for your kind words! We’re delighted to hear that our customer service team was knowledgeable and helpful, making your experience easy and pleasant. Providing excellent service is our top priority, and your feedback is truly appreciated.

If you have any further questions or need assistance, feel free to reach out to us at info@maxlend.com or call 877-936-4336. We're always here to help!

Best regards,
The MaxLend Team

Jan. 9th, 2025

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star star star star star

Tyra

The ease of the application and the customer service

3 weeks ago

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Reply from Maxlend

Hi Tyra,

Thank you for sharing your wonderful experience! We’re so glad to hear that you found the process straightforward and that you enjoyed our excellent customer service. Your satisfaction is our top priority!

If you have any further questions or need assistance, feel free to reach out to us at info@maxlend.com or call 877-936-4336. We're always here to help!

Best regards,

The MaxLend Team

Dec. 23rd, 2024

star star star star star

Melvin Moore

Outstanding!!!!.. I applied and got a call immediately...it was quick and easy....less than an hour or two later it was approved and I received a message saying funds were on the way...this was all around 11am....by 5:00pm I got another message, "you have received a direct deposit".....how great is that????....I was so relieved...problem solved!!!!!

4 months ago

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Reply from Maxlend

Hi Melvin Moore

Thank you for sharing your fantastic experience! We're thrilled to hear that everything went so smoothly—from your application to receiving the funds in such a short time. Providing quick and efficient service important to us.

If you ever need further assistance or have any questions, please don't hesitate to reach out to us at info@maxlend.com or call 877-936-4336. We're always here to help!

Best regards,
The MaxLend Team

Aug. 22nd, 2024

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star star star star star

Jonathan Rosario

I liked the fact you receive the money within 24 hours. i It's perfect to give yourself enough time to get yourself out of a pinch. What I will say is make sure you can pay it off sooner than later, otherwise you'll end up paying double the loaned amount. Not going to lie, I thought I was going to be scammed at first; but I took the risk here and all is good.

4 months ago

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Reply from Maxlend

Hi Jonathan Rosario,

Thank you for your feedback! We’re glad to hear that you enjoyed our quick and easy service.

We appreciate your honest feedback about the repayment terms. It's important to us that our customers are fully aware of all aspects of their loan.

If you have any further questions or need assistance with your loan, please don’t hesitate to reach out to us at info@maxlend.com or call 877-936-4336. We're here to support you.

Thank you for taking the risk and for giving us the opportunity to assist you.

Best regards,
The MaxLend Team

Aug. 22nd, 2024

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Elizabeth

I appreciate the loan how it did help however this is my second loan no discount or low APR I didn't understand that.

1 month ago

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Reply from Maxlend

Hi Elizabeth,

Thank you for your feedback! We’re glad to hear the loan was helpful to you and appreciate your continued trust in our services. We understand your concern about lower APR, and we’d be happy to review your account and explain how our reward program works to save you and interest and fees.

To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.

Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 8AM – 8PM EST, Monday – Friday.

Dec. 9th, 2024

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star star star star star

Joanne Las Vegas, NV

Hardships regarding my hours being cut at work because Quarter 4 is ending and there isn't enough work to fullfil our scheduled hours leaving my budget insecure to what I thought I would earn. As a result, I had anxiety as to how I would cover my financial obligations. I was graced to get some payments deferred to the end of my loan. The deferred payments helped me and my budget alleviating stress and anxiety for me. This was and is very important to me.

1 year ago

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Reply from Maxlend

Hi Joanne,

Thank you for your outstanding review! At MaxLend, we strive to offer the best service experience for our customers, and we're thrilled to hear that you enjoyed our excellent service. Our customers are our priority.

If you have any questions or need assistance with your account, please feel free to reach out to us directly at info@maxlend.com or by calling us at 877-936-4336. Our team is available 24 hours a day.

We appreciate your feedback and look forward to serving you further!

Best regards,

Dec. 21st, 2023

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Bandit

They work with you to find the best options. And if you have to miss a payment, they can help with that, too! They want you too succeeded.

2 weeks ago

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Reply from Maxlend

Hi Bandit,

Thank you for your thoughtful feedback! We’re so pleased to hear that you appreciate our commitment to working with customers to find the best options and providing support when unexpected situations arise. Helping our customers succeed is what drives us, and it’s great to know our efforts made a difference for you.

If you ever have any questions or need support, please feel free to contact us at info@maxlend.com or call 877-936-4336. We’re always happy to help!

Best regards,
The MaxLend Team

Jan. 3rd, 2025

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star star star star_border star_border

Johnny

I feel I was not given enough time to settle my money after losing my job and then not working my new one due to a hurricane

2 months ago

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Reply from Maxlend

Hi Johny,

Thank you for reaching out, and we sincerely apologize for the challenges you’ve faced during this difficult time. We understand that losing your job and dealing with the impact of a hurricane can make it incredibly tough to manage finances, and we are here to assist you.

To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 8AM – 8PM EST, Monday – Friday.

Oct. 24th, 2024

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David Potter

A company named MaxLend I believe is a fraud company that illegally and fraudulently attempted to process a loan with my name, birth-date, email address, social security number, and fake address on September 22, 2204. The application information was clearly fraudulent because the street and address was not associated with the city and state the application contained. The company attempted to complete a loan application without my signature or my permission. The fact that the phone number, address, and city were not real should have been an immediate red flag and that it was fraudulent. Yet MaxLend continued to process the application and attempted to extort me. As soon as I became aware of the fraud (On September 22, 2024 via an email) I left phone messages and emails and the company did not respond to me. After some time I sent an email to their fraud department and verified my personal information with them. The Company responded to me and wants more personal information I am uncomfortable providing them like an affidavit, a copy of my identification, and a police report. They have refused to work with me and stop the fraudulent application process. I have requested that they remove the fraudulent credit inquiry from my social security number and they have not done it. It is my opinion this company is fraudulently attempting to use my personal information and to get a fake loan in my name.

2 months ago

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Reply from Maxlend

Hi David Potter,

Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience caused by this situation. At MaxLend, we take fraud prevention and customer security extremely seriously, and we want to assure you that we are fully committed to resolving this issue.

We understand your concerns about providing personal information, but as part of our fraud investigation process, we require specific documents like an affidavit, and a police report to ensure that we can fully investigate the claim and take appropriate action. These steps are necessary to protect your identity and prevent further fraudulent activity.

We will be reaching out within 48 hours for more information about your experience. If you prefer to speak with us sooner, please feel free to email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 8AM – 8PM EST, Monday – Friday.

Oct. 24th, 2024

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Patricia

I love how quickly you get the money, but after I finish paying off my $500 loan I will have paid a little over $2000. I have gotten 3 loans before and it's the highest rate ever. But it is quick .....

4 months ago

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Reply from Maxlend

Hi Patricia,

Thank you for your recent feedback. At MaxLend, ensuring that our customers fully understand their loan terms is a top priority, and we apologize for any confusion regarding the terms of your loan.

At MaxLend, we offer flexible repayment options that may help reduce the overall cost of your loan. In addition to your regularly scheduled payments, you have two additional options: (1) You can pay off the loan early without any prepayment penalties, which will save you on interest, or (2) you can make additional payments toward the principal balance, which will also reduce interest and shorten the life of the loan. This information is also located in your loan documents.

A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 8AM – 8PM EST, Monday – Friday.

Aug. 26th, 2024

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Laurice

I don't like the high APY. I've expressed many times in my call with MaxLend that I wanted to pay in 3 payments, instead I get the payment plan with the highest APY. It's a good place to get a loan, but not the best at listening.

4 months ago

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Reply from Maxlend

Hi Laurice,

Thank you for your recent feedback. At MaxLend, ensuring that our customers fully understand their loan terms is a top priority, and we apologize for any confusion regarding the terms of your loan.

At MaxLend, we offer flexible repayment options that may help reduce the overall cost of your loan. In addition to your regularly scheduled payments, you have two additional options: (1) You can pay off the loan early without any prepayment penalties, which will save you on interest, or (2) you can make additional payments toward the principal balance, which will also reduce interest and shorten the life of the loan. This information is also located in your loan documents.

A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 8AM – 8PM EST, Monday – Friday.

Aug. 22nd, 2024

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star star star star star

Paperchase

Other than the loan being 700% interest rate the service was good. It was super quick and easy but the interest rate is outrageous.

4 months ago

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Reply from Maxlend

Hello,

Thank you for your feedback. We're glad to hear that you found our service quick and easy, and that your overall experience was positive. We understand your concern about the interest rate, and we appreciate your honesty.

At MaxLend, we strive to provide transparent information so our customers can make informed decisions.
Keep in mind we offer flexible repayment options that may help reduce the overall cost of your loan. In addition to your regularly scheduled payments, you have two additional options: (1) You can pay off the loan early without any prepayment penalties, which will save you on interest, or (2) you can make additional payments toward the principal balance, which will also reduce interest and shorten the life of the loan.

If you have any questions or would like to discuss your loan further, please feel free to reach out to us at info@maxlend.com or call 877-936-4336.

Thank you for choosing MaxLend, and we appreciate the opportunity to assist you.

Best regards,
MaxLend

Aug. 22nd, 2024

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Darnell Butler

I've been paying a hundred dollars a week since last Summer on a $800.00 loan. I needed the $800 for an emergency. Today I am in abject poverty!!! That hundred dollar a week is just enough to keep me under. Yes, I did get a break from time to time in moments of need but they just put my payment on the back end of my loan...just too much interest.

8 months ago

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Reply from Maxlend

Hi Darnell Butler,

Thanks for sharing your experience on this MaxLend reviews page. We take all reviews seriously. We appreciate your review and are sorry we didn’t meet your expectations.

To ensure your privacy, we cannot discuss personal installment loan account details here, but we would like to get additional details on your experience so that we can minimize recurrences of this issue. We will be reaching out within 48 hours for more information about your experience. If you prefer to speak with us sooner, please feel free to email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 8:00 AM - 8:00 PM Est, Monday – Friday.

Apr. 25th, 2024

star star star star star

Shona Greist

My employer changed pay days from once a week to every other week and I t hankful for maxlend I paid two credit cards and also rid the negative at the bank till payday. I’ve been waiting for income tax too but I’m thankful for maxlend saving my but cause I have a family of 4 and I’m head of household.

5 months ago

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Reply from Maxlend

Hi Shona Greist,

Thank you for your feedback! We're delighted to hear that you found our service convenient. Providing excellent service is very important to us.

If you have any questions or need assistance, please don't hesitate to reach out. You can contact us at info@maxlend.com or call us at 877-936-4336. We're available 24/7 to help.

Warm regards,

MaxLend

Jul. 31st, 2024

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Hubert E Moore Albemarle, NC

Almost 70 years old, I have never enjoyed working with people like the ones at MaxLend!!! You are awesome..and will be the only company I will ever deal with! Thank you so much!!

11 months ago

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Reply from Maxlend

Hello Hubert E Moore,

I sincerely appreciate your outstanding review! At MaxLend, we are dedicated to delivering the best service experience for our customers, and I'm thrilled to hear that you have always enjoyed our excellent service!

It was truly a pleasure serving you, and if you have any questions or require assistance with your account, please feel free to reach out to us. You can contact us directly via email at info@maxlend.com or by calling 877-936-4336. Our support team is available 24 hours a day, ready to assist you.

Thank you once again for your positive feedback. We look forward to continuing to provide excellent service.

Best regards,

Jan. 17th, 2024

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star star star star star

Michelle East Liverpool, OH

I HAD NO PROBLEMS THE PEOPLE WAS VERY NICE AND WORKED WITH ME SO I GIVE YOU 100% I WILL ALWAY'S USE MAXLEND. THANK YOU SO MUCH FOR YOUR SERVICE MICHELLE ST.GEORGE

1 year ago

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Reply from Maxlend

Thanks for the awesome review, Michelle St.George! We look forward to the opportunity to serve you again soon. Please feel free to contact us directly with any questions or future needs. We are available 24/7 at info@maxlend.com, or you can call us at 877-936-4336.

Jul. 19th, 2023

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star star star star star

Richard Houston, TX

I really appreciate Maxlend and the staff. First, the process is quick and easy. Second, if you should need any help with payment arrangements, Maxlend will work with you with just a simple call. Thank you so much for making my unexpected hospital stay less stressful.

1 year ago

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Reply from Maxlend

Hi Richard,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Jul. 6th, 2023

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star star star star star

Jesse Alston Jr. Roanoke Rapids, NC

They are there when you are in need of extra cash, without going through lots of paper work and the wait time you get your cash is the quickest to receive than any other loan company. Deposit, within, in 24 hours the longest if there's not an holiday.

2 years ago

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Reply from Maxlend

Hi Jesse,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy process!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

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Roberta Adams Chicago, IL

My only problem with Max Lend is ... When I set up for my loan payment to be paid off. It doesn't get paid off early you definitely have to call in a day before for them to actually pay your loan off in full. They do have great service and they do have great customer service. I just hate having to call back several times in order to get the full payment taken off

2 years ago

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Reply from Maxlend

Thanks for the awesome review, Roberta! We look forward to the opportunity to serve you again soon. Please note that you are able to make alternative payment arrangements in any of the following ways:
• By contacting us by phone at 855.201.4677 at least three (3) business days before your payment due date, or
• Logging into your online account and speaking with a representative via webchat located on the bottom right side of your screen, or
• Texting “subscribe” to 91505, followed by your inquiry or request, or
• Emailing us at info@maxlend.com.
Please feel free to contact us directly with any questions or future needs. We are available 24/7 at info@maxlend.com, or you can call us at 877-936-4336.

Feb. 23rd, 2022

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Shawn T

Maxlend provides courteous and professional service without fail everytime I engage their support.

2 weeks ago

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Reply from Maxlend

Hi Shawn,

Thank you for your kind words and continued trust in MaxLend! We’re delighted to hear that you consistently experience courteous and professional service from our team. Providing dependable support is our priority, and it’s wonderful to know we’ve met your expectations every time.

If you ever have any questions or need support, please feel free to contact us at info@maxlend.com or call 877-936-4336. We’re always happy to help!

Best regards,
The MaxLend Team

Jan. 3rd, 2025

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Harry

My new interest rate is higher than my previous loan interest rate, even though I made all my previous loan payments on time.

3 months ago

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Reply from Maxlend

Hi Harry,

Thank you for taking the time to share your experience. Your feedback is important to us!
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 8AM – 8PM EST, Monday – Friday.

Sep. 20th, 2024

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Victoria

This was THE WORST EXPERIENCE I HAVE EVER HAD WITH MAXLEND. I'm so very glad it was documented that they were NOT supposed to have taken ANY MONEY FROM MY ACCOUNT. And it left me TOTALLY BROKE for the entire weekend, which was the worst predicament to be in when you have things that were scheduled to be done.

4 months ago

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Reply from Maxlend

Hi Victoria,

Thank you for taking the time to share your experience. Your feedback is important to us!

To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.

Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 8AM – 8PM CT, Monday – Friday.

Aug. 26th, 2024

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Ericka

High interest rate. There is no option to pay out early without interest. I’ve borrowed twice and make y’all rich with ridiculous interest and I’m still a “green” borrower. I guess everybody has to make their money the way they have to make it.

4 months ago

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Reply from Maxlend

Hi Ericka,

Thank you for your recent feedback. At MaxLend, ensuring that our customers fully understand their loan terms is a top priority, and we apologize for any confusion regarding the terms of your loan.

At MaxLend, we offer flexible repayment options that may help reduce the overall cost of your loan. In addition to your regularly scheduled payments, you have two additional options: (1) You can pay off the loan early without any prepayment penalties, which will save you on interest, or (2) you can make additional payments toward the principal balance, which will also reduce interest and shorten the life of the loan. This information is also located in your loan documents.

A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 8AM – 8PM EST, Monday – Friday.

Aug. 22nd, 2024

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Jesse

This site must be swarming with fake reviews because if you look anywhere else MaxLend's score is trash, as it should be! I took out $400 and made 4 payments of $137 before looking into why I was continuing to be scheduled payments. I went into shock when I saw the slimy maggots were charging me 757% interest, and that after *18 bi-weekly payments* I would have paid them $2,508 for my $400 loan! They wanted another $534 to pay the loan in one payment, but that would still total about $1,100, so I opened a new bank account so those parasites couldn't keep sucking away my hard earned salary. I looked into their contract clauses and the "tribal immunity" clause is nothing but legal woo designed to make people think MaxLend has some special voo-doo power that supersedes your state government's protection. It's common for payday loan predators to have that clause in their contract to scare borrowers into complying, but assuming your state has laws protecting borrowers from predatory loans, no judge is going to force you to pay a scummy payday loan agency illegal and predatory interest rates based on "tribal immunity" any more than they will allow someone to be sold as a slave based on a contract claiming you signed away your freedom. Rights are right! My state, Colorado, passed a law against predatory payday loan creeps that limit's interest rates to 36% so if MaxLend is trying to financially assault you find out what laws your state has to protect you from predatory loan crooks.

3 months ago

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Reply from Maxlend

Hi Jesse,

Thank you for taking the time to share your experience. Your feedback is important to us!

MaxLend is a brand of Uetsa Tsakits, Inc., a tribal corporation organized under tribal law and is an instrumentality of, and wholly owned and controlled by the Mandan, Hidatsa, and Arikara Nation (“MHA”), a federally recognized sovereign American Indian Tribe. This loan was made by us as provided in MHA’s Tribal Credit Transaction Code. MaxLend contracts, including the loan agreement you signed, clearly designate MHA law as governing its transactions and provides all disclosures required by MHA and U.S. federal law.

We would like to take this opportunity to clarify your loan terms. The details of your loan, including the APR, payment amount and due dates, were included in the loan agreement.

At MaxLend, we offer flexible repayment options that may help reduce the overall cost of your loan. In addition to your regularly scheduled payments, you have two additional options: (1) You can pay off the loan early without any prepayment penalties, which will save you on interest, or (2) you can make additional payments toward the principal balance, which will also reduce interest and shorten the life of the loan. This information is also located in your loan documents.

To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.

Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 8AM – 8PM EST, Monday – Friday.

Sep. 30th, 2024