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Frontier Internet

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4.0

Overall Score

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Jon_Doh Asheville, NC

Slowest internet I've ever had. Freezes several times each day. When I call to report a problem they tell me they have too many people on the hub. Isn't that their fault for signing up too many people? It's as slow as dial up when it works.

5 years ago

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Bonita Plano, TX

Bill jumped from $190.00 to $319.53 and I have the bundle that started out at $99.00... what a nightmare since it changed to Frontier. They can charge you what ever the want. I will be finding any internet provider.

5 years ago

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Jay Reedley, CA

I had a terrible experience calling in. The salesman was incredibly pushy and rude. I was fully open to being convinced to switch with just a few questions. He never even answered my questions, he was too focused on bad-mouthing my current internet provider and trying to up-sell me. They lost what should have been an easy sell.

5 years ago

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David C Carrollton, TX

Poor Customer Service. Expect to be on hold for 10 - 25 minutes before you can talk to anyone. Missed two installation appointments and did not bother to call, text or send email. Did not get promised credit for missed appointment. Charged more than shown when I signed up on the internet.

5 years ago

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Terryll L Rex Kirkwood, PA

Absolutely crap! Unreliable. They don't care. We've been down for two months and they have admitted it's on their end but not coming out until Nov 27 to fix it. They can do everything to improve. I rate them MINUS 100 stead, I repeat NEGATIVE rating.

5 years ago

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Clint Vines Sylva, NC

I have had nothing but trouble from frontier. A technician has been out to the house at least once a month and we still go without connection longer than we have it. There was a technician out today but still I have not had connection longer than 5mn for the past 8 hours. When it is connected, it's fast. This is the minority of the time though.

6 years ago

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Tiffany Flanagan Seattle, WA

They tell you a price and what speed connection they can give you, but they fail to mention all the hidden fees installation charges and on top of it try to charge you for a technician coming to your house even if they don't. They also let you update and then do not send you the update equipment that you need.

6 years ago

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Jim

always lost connection. stopped our free no money 30 day trial. then they turned it into collections! they are frauds and their service stinks. we are taking them to court. their old sales rep that worked with us is testifying against them

6 years ago

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Gary Fesler Port Orchard, WA

When I left Florida Frontier said they did not want my TV Cable Boxes and only wanted my modem and did not care what I did with my TV boxes.5 Months they want them back or else. This should be illegal and I consider this nothing but dishonesty and Harassment. I am sure this has happened to alot of Florida people and wish they would speak out.

6 years ago

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John

Service went out on Tuesday, that includes Internet, phone and cable. I have been told a tech can't get out to fix for a week. WTF! My son home schools, I work out of the house. Do not sign up with these clowns. It's obvious they are way over their heads when they bought our Verizon in three states.

6 years ago

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Rikki Boyle

Horrible customer service!! They even tell you they have available service at you up with a instalation date to call the day before and say Oh all our ports are full you are not getting Internet fir who knows how long Ave this is after paying a deposit etc

7 years ago

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BARBARA MILLER Pomona, CA

I have been on the phone over one hour with customer service trying to set up a tech to come to my home for repair of phone line. Get disconnected and have to start over. They had me reboot my modem and now my phone does not work, no my TV. It worked before. The worst CS I have delt with. Im going to be looking to direct TV or Dish.

7 years ago

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Callen Indio, CA

Run, don't walk, away from this company! Stuck in the Fios change over. Nightmare!!!! Nothing works. Customer service is horrible, 3 hang ups/disconnects in one day. Service outages for over a week now with no idea when it will be fixed. Outsourced employees that can't articulate clear in English.

8 years ago

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Robin Adams Seabrook, TX

We had Frontier when they first came out. They were Slow and when you tried to get a Faster Speed they would tell you that they have you on it but it’s still so Slow. There Customer Service is a lot to be concerned with. No one knows what they are doing.

1 year ago

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JoAnna St Louis, MO

I had Frontier Internet in the past and was very happy with the service and would use them again! Their customer service was excellent and the internet did not go down.

2 years ago Edited January 13, 2022

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Bulldog Clinton, IL

They try there best provide me with good internet. Especially since I live in country. Which other internet companies can meet

2 years ago Edited January 3, 2022

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April Jones Tremonton, UT

It was shorty internet, and the price was average. It was never a guarantee the service would work and getting the tech to your house was hard. The customer service was great tho.

4 years ago

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Jen Clarks Summit, PA

We just disconnected out frontier internet and phone. We now use xfinity. Frontier internet was very weak. Would not reach areas in the house. Needed better stronger internet for security cameras

4 years ago

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Vicki A Michaels

Good channels and I love that they have Glenn Beck's THE BLAZE, but their billing is terrible. They can't keep their billing straight and I won't give them access to my checking account to withdraw.

6 years ago

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Nini New York, NY

It enabled me to access the internet quickly for work-from-home tasks.

11 months ago Edited June 22, 2023

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tracy battisti Gloversville, NY

Worst company I've ever had to deal with. Very very poor internet, very poor customer service. The only reason I deal with them is because they are the only provider in my area. I would Not recommend them to anyone!

2 years ago

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Bn Cos Georgetown, PA

Why can't I give zero stars? By far the worst internet. Everytime it rains our super slow internet completely stops working. Technician will be out in 12 days. If you have any other option do not do frontier.

2 years ago

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Cindy Lake Chicago, IL

We have had storms and flooding. Our Frontier Internet has been down for four days. After many calls and chats we cannot get any info other than there is an outage. Need better customer service!

2 years ago

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Toni Purdy Bullhead City, AZ

Not my favorite. I spent 7 months fighting them over the last bill that they overcharged me on. Although I won finally I would not recommend them.

3 years ago

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Sicely Lyn Russell Phoenix, AZ

I currently use Frontier right now and it works pretty well. The internet runs fast so I think it's great!

3 years ago

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Gilbert Fort Mohave, AZ

So far, excellent! Telephone calls addressed promptly. Explanations understandable.

4 years ago

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S. Ebe

This company claims they are high speed. On a good day the fastest download speed is 5.7 mps. That's not fast at all. Their internet infrastructure in my area in northern CA is antiquated.

4 years ago

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Timothy

slows down very fast with a few users on line such as grandsons playing on their games

4 years ago

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Paul Cote

Customer service is horrible most of the time. They tell there is an outage on the area when there really in any so they don't have to do anything

4 years ago

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sumeira bhimani Ocala, FL

I have had a worst experience from frontier internet, always lied about their charges and service is lousy. Will never recommend and or get any kind of services from frontier.

4 years ago

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Kevin Tsetse

Customer service is the worst,overcharged me $142 one month for 2 service calls that were 100% Frontier's fault.Was on the phone for 31/2 hours talking to 5 different people and still the issue is unresolved

4 years ago

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HAHSHINA PETETAN Baytown, TX

This is not a good company at all. Their employees are not trained and they will feed lie after lie after lie. If you have other internet options I would suggest you use those and not settle on this company.

4 years ago

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Redwood motor inn Lewiston, MI

Your customer service sucks my daugter has had 4 tickets for service day job complete well still no internet I call today for my business I can’t run my credit card machine and more or less oh well

4 years ago

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Kristy Perez Irving, TX

Frontier sucks they kept my deposit and still billed me after i cancelled the next day and i never used not one hour of there service so dont waste your money or time on frontier.

4 years ago

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John Rocky Hill, CT

Worst experience with the customer representative. They transferred me to 5 different representatives without hearing my complaint and the last one hanged the phone on me asking me to what ever I wanted to do.

4 years ago

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J Hico, WV

are internet disconnects hundreds of times per week causing us to have to reset our router now they're raising their prices by $10 a month for the same crappy service but they are the only company available so we're stuck

4 years ago

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Patricia Malaspina Shingletown, CA

I have waited 10 minutes for Yahoo email (a joke) to boot up. I am still waiting. If this is what you call high speed internet, I would have to say this is UNACCEPTABLE! Do you wonder why your reviews are in the tank?

4 years ago

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Nicole Carmel, IN

Worst internet service ever. It has always been in and out not working, but for the past 3 weeks it has been nothing. I've called multiple times and they say their upgrading. Looking for new service.

4 years ago

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William Powell Donnelly, ID

If I could give Frontier a zero, I would. The very WORST internet provider! They fleeced me out of $175 and then did not provide service. I’m thinking of taking them to small claims court.

4 years ago

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chris North Hollywood, CA

I wanted to set up a new service by them but when i heard: equipment rental (model and router) installation fee, cancellation fee, infrastructural fee, etc, credit check. then the reviews...... i pass

4 years ago

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Debbie K

There is not enough bandwidth to stream tv programs, which make cable or satellite necessary. I chose them based on price, but do think they should offer a better product.

4 years ago

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Frontierisworst Needmore, PA

Terrible customer service or should say none at all, you are lucky to ever speak to anybody unless you are willing to be on hold for hour or more. They will gladly take your money on time though.

5 years ago

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Kyluvu Saint Bonifacius, MN

Avoid at all costs! The internet never works. It goes in and out constantly and I mean constantly! Calls to them never so anything their "cure all" is to reset the router and that never works

5 years ago

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Ray Bodfish, CA

Paid 60$ a week in advance for internet installation ...waited about a week for install no one never showed frontier couldn't get in contact with technician for the whole day don't waist your time take my word

5 years ago

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Mariusz Pogorzelski Valrico, FL

Ordered service over a week ago and still don't have a service. Spent over 16 hours on the phone with terrible customer service. Nobody knows when the service will be working. Worst experience with internet provider ever.

5 years ago

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George San Gabriel, CA

no problems to date satified service without outages fair charge foe service ggod service good service good service good service good service good service

6 years ago

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scott

great value. fantastic service. They went above and beyond to ensure that I was satisfied

6 years ago

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Tyler Anderson Lakeland, FL

They never answer the phone for customers and my wifi has been out 3 times now very pissed off i will try to call again tommorow if no answer dont expect a payment of bill for this bs ....

7 years ago

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This service sucks Land O Lakes, FL

The service sucks since the change from Verizon I will be canceling my service it took 10 minutes just for the internet to bring this up so I could review it Some top speed right there NOT!!!

7 years ago

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Sydney GA

I'm not liking Frontier Fios what so ever I've had problems after problems since they have adopted Version. Not to mention customer service sucks!! You can never hear or understand them. #BringVersionFioBack

8 years ago