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Frontier Internet

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346 User Reviews

5.9

Overall Score

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Tom Southington, CT

Internet generally good but slowdowns do occur. Customer service response time is not good.

2 years ago

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Huseyin Atay Grapevine, TX

I tried the close my account more then hour,and other person still try to find my accoun 30 min horrible costumer service

2 years ago

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GEORGE Victorville, CA

THE GIRLS IN CUSTOMER SERVICE ARE HORRIBLE!!!!!!!!!!!!! THEY GIVE NOTHING BUT ATTITUDE!!!!!!!!!!!!!!!!!! AND THEN THEY HANG UP ON YOU !!!!

3 years ago

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Cathy Hearen Victorville, CA

Because I loved the speed of their internet

3 years ago

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Pichou Etinde

Been pretty solid and have not had to reboot or troubleshoot much.

3 years ago

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Neil Laumeyer Pulaski, NY

Service has become unreliable. Tech's don't understand problem only band aid fixes. Speed is behind the times.

3 years ago

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Doug Maranto

They took over the FIOS network and quality of service declined. Billing issues, service issues,

3 years ago

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kaylee Salt Lake City, UT

Frontier internet runs slow. It doesn’t allow for many devices on the internet at the same time, and causes huge inconveniences.

1 year ago

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Col. Papa Gene Cupertino, CA

Internet drops out daily for anywhere from 2 mins, to 3 hrs.

1 year ago

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Steve Rooke Plano, TX

Internet speeds are woefully slow on Fios. Support Service is very good.

1 year ago

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Mike Crawford Bremen, OH

.01 MBS. If we are lucky here in Bremon Ohio. AOL is faster and more reliable. Yes I am referring to dial up in 2019.

1 year ago

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Ghaz Shukairy

the worst in customer service. service repairs take 48 hours. do not get this internet if you need internet.

2 years ago

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Lori Wentzel

They are awful. Dial up internet speeds & when there is a problem on their end you cab be without service for days.

2 years ago

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mislead La Palma, CA

average: not much choice in equipment and rated speeds questionable

2 years ago

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Barb Brayton Oxford, OH

They actually deserve 0 stars. They have awful customer service They overcharged me and refuse to refund the money.

2 years ago

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Lynn in SC Woodruff, SC

They're good. Service is affordable and dependable.

2 years ago

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Verchelle Harris Gibsonton, FL

The cost. I feel that all internet service should not exceed $50.

3 years ago

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Kevin Hildebrand

Slow connection. No infrastructure investment. Lousy customer and technical service.

3 years ago

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Tonya

Very often we lose WiFi connection, as the speed is not fast at all.

3 years ago

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Jonathon

Internet shut down and we called for help. A week later the tech guy never showed up and we still have no internet.

4 years ago

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Bonnie J White

Have spend now four days in a row trying to get them to send me a correct contract to start services. Insane.

4 years ago

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Hemang Shah Saint Petersburg, FL

The worst customer service ever. I advise other people to stay away from them. Billing dept has no clue how it works.

5 years ago

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Kimberly A. Pomona, CA

Service doesn't work properly and it takes over 3 weeks to get a service technician scheduled to fix anything

5 years ago

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Mr. & Mrs. L Forst Redondo Beach, CA

Good most of the time. Repair service is not very good. Their installation was not done well.

2 years ago

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Nicholas Tides Palm Harbor, FL

Quality not up to par and customer service sub par as well.

1 year ago

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Joe Bloseph Shingletown, CA

Slow speed, no fiber optic. Inside scoop corporate doesn't care to upgrade system.

1 year ago

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JOHN S. Allen, TX

Stink, better customer service. Deliver what and when promised. Advise customers of changes

2 years ago

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Greg Rives Junction, MI

There speed isn't great, and have some interruptions

3 years ago

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Steve Yates

Customer service poor and support practically non existant. Poor options and coverage.

3 years ago

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Corey Ventura Palm Desert, CA

I never get the speed I was supposed to, and service is spotty at best.

3 years ago

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IL KIM Suwanee, GA

Horrible customer service and no communication effort. Will not use this service.

4 years ago

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Algis Cookeville, TN

Very poor quality. Speed if often <1.0Mbps. Not helpful when called

1 year ago

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lilyan Palm Desert, CA

charge twice as much as the same service i had with spectrum.

1 year ago

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Shelly Wright

When I am streaming it goes in and out. It is very frustrating.

1 year ago

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UV Sarasota, FL

Internet is good Everything else expensive Horrible Customer Service!!!!

1 year ago

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Bruce

Okay!! More consistent service!! Internet is spotty!!

2 years ago

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Judy Palisade, MN

Week service, connection always dropping, need fiber optics

2 years ago

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kelly Plano, TX

no service and high cost, alwayes bot working too much truble

3 years ago

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Mony Singh Lathrop, CA

Fast service never any problems up to now

3 years ago

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John Midolo Aurora, IL

price is a little high. I may switch to spectrum.

3 years ago

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loretta casey

Terrible service and internet constantly down or on and off. Very slow

3 years ago

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john vang Capac, MI

VERY LONG WAIT WHEN EVER CALLING CUSTOMER SERVICE. STAY AWAY

3 years ago

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Thomas Jackson, OH

They stink! They put you off all the time and tell you lies!

4 years ago

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Sheri

Nothing, they are rude, will overcharge and under deliver

1 year ago

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Chad Brown City, MI

Slow and bad wifi I'm 6ft from the router and Ioose service

2 years ago

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Mildred

slowest speed test their tech had ever seen!!!!

2 years ago

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