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Frontier Internet

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3.9

Overall Score

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JT willsion Saint Petersburg, FL

this company makes promises and is unable to keep then. Since they took over from Verizon my internet has run at less then optimal speeds that I am paying for. I currently am paying for 50 MBPS and for a week i have watch the speed of my services and the best day downloads were 13.76 and uploads 7.66. The company said that there was nothing that they could do. Customer services is based out of India and it took 45 minutes to speak to someone in the US.

8 years ago

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Reenie Newbury Park, CA

I HATE HATE HATE "Frontier".... I live in CA and the take over has been horrible. Nothing works...and their customer service is awful! They are rude and aggressive and don't care about their 'new fios' customers! I called and the manager was so unmannerly and curt... she had no customer service skills at all. I had a quote from one of their service reps and the manager said it was a mistake and she would not honor it. My bill will go from $145 to $207 next month and she told me " if I didn't like it to seek service from another company!" I will do that....

8 years ago

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Lawrence Braun Hudson, FL

Since taking over my Verizon account 3 weeks ago, nothing on the cable box works. I can watch TV but the sorting options for the guide don't do anything (still shows channels I don't have), can't subscribe to new channels through the box, and can't reboot the box through their website. Their customer service is yet another outsourced call center and the people can not comprehend English. Described my problems to "Mary" (lol) but she decided to make up a different problem and proceeded to troubleshoot that one. So far a horrible company

8 years ago

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Patricia Menifee, CA

Horrible! These people don't know what their doing, worst customer service I have ever experienced. The transition from Verizon Fios to Frontier is a nightmare! It's been 10 days and I get no channels, no on demand, dvr it says it's still transitioning and Frontier does not know how to fix this. 2 techs out and hours with tech support on phone. I'm done. Calling other cable co's tomorrow. So frustrating.

8 years ago

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Brandon L AR

STAY AWAY!!!! Frontier is by far one of the worst when it comes to customer service. I was setup twice for installation after the initial instillation could not be made due to issues with the fiber optics wires. I was stoop up on multiple occasions for installation appointments and after 3 weeks with no installation i decided to switch to Time warner. I never experienced the FIOS service as i was given the run around on multiple occasions and the rep JOE was past useless. I decide to cancel my order and move on as this was past frustrating.

8 years ago

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Dana Hatfield Bullhead City, AZ

Customer service is polite and fairly helpful. Prices are high. DSL internet is slow and unreliable. It went in and out on a regular basis. In 3 years I went through 4 routers. When I moved it took 9 days to get my service moved to new house even though they supposedly sent 3 technicians out to the house before one actually showed up and got my service hooked up.

2 years ago

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Andrea Thomas Richland, WA

Our services with frontier were spotty. It was frustrating to pay for the internet service and not get the quality we were paying for. After trying to work with customer service for months, we decided to switch carriers. I would not recommend Frontier, although the customer service agents were respectful and kind.

2 years ago

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RONALD WHITE Boise, ID

We have had Frontier internet service in our rural community since 2017. They have some of the worst internet service I have ever had, even worse than DIAL-UP modem service back in the early 2000's. Only thing going for Frontier internet is the tech support people that are the field workers in our rural area. The customer service on the phone is all foreigners and are some of the hardest to comprehend when we call them. I would never recommend Frontier to anybody but they are the only internet service provider we have available to us. I am impatiently waiting for a better service to come into our area. provider

2 years ago Edited July 15, 2022

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P Syverson Dayton, OH

Closed the account and moved out of state. Charged an additional month then charged a restocking fee not listed in the contract. What will they charge me next month?

6 months ago

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Valerie Hostetter Detroit, MI

They upped my bill a crazy amount, charged me when they shouldn't have, and in two seperate cases, three customer serviced reps gave me three different answers, and only one was right. On rep was prettry mean too.

10 months ago

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Don'tusethem Greenville, TX

They cannot get service to you , even though you have an account started with them. They tell week after week that they will get your service started. They have not and you have no internet with them for all these weeks. Have called everyday waisting time trying to get it started. Now looking at other companies.

1 year ago

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Mary Drew Pittsburgh, PA

Worst internet provider I have ever had. Our service goes out every single day around the same time and is pretty much worthless for 12 hours out of every day. 8pm to 8am its either out completely or only on 3 minutes at a time. But frontier still wants full payment every month

1 year ago

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malek rami TX

First time it went down it took them a week to fix problem. They never have a ETA when is going to be fix. Now it's been 2 days still no internet. When you called them out on Facebook they threaten me say my comment is spam when I am posting the truth.

1 year ago

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Jamie Creller Kissimmee, FL

Warning beware stay away these idiots !! They lie to u on phone get u startup and bill u even if u cancel after u notice they lied to u about cost .they are crap .and customer service that lies tells u everything .now there collecting bill services I never had .or used

2 years ago

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Gumby Wallingford, CT

I get snail mail from Frontier that advertise they have fiber internet but they DO NOT offer fiber in my area, just a phone line - DSL. Can't get basic info without talking to some salesman? Now why would I want to get in bed with a company as sketchy as that? Xfinity is the only option and they keep raising their prices.

2 years ago

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Don Riverside, CA

Just had the Internet down and the problem turned out to be with the optical receiver unit in my house or local connection. The tech support told me the earliest possible service will be Saturday, 4 days from now. I will have to survive with no Internet and no phone service for 4 days. Unbelievable response time!

2 years ago

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Jim Jacob Arlington, TX

Horrible internet connection and speed. Have had work orders in many times. I am taking music lessons on line. Horrible connection and speed. My Wi-Fi Roku tv always has trouble connecting to their Wi-Fi. It always takes at least two times to connect because of the slow speed. Sometimes it takes as many as six times to connect.

3 years ago

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allen stroud Newbury Park, CA

i find it funny that when the government banned isp providers from requiring you to use their routers, the speed coincidentally got really bad and now i don't get near the speeds i used to get with the same router that i pay for. horrible company or they can't find good engineers or verizon knew the network old and failing so they dumped it. ugh

3 years ago

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Jennifer Berning Tipp City, OH

I won't ever use Frontier again. They were notoriously slow about outages and were always quick to take money even for time I had no service. I was charged for service for a month and a half after discontinuing my service. I always had a difficult time getting a hold of anyone. Wouldn't recommend them!

3 years ago

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Hannah Denver, CO

I have had nothing but negative experiences with this internet provider. I do not think there has been one day where the wifi did not give out. The customer service is not bad as they "send someone out" all of the time to update the boxes, but even with the most expensive version of this internet it does not work.

3 years ago

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Joann Scott

They provide internet service and landline to my apartment, didn't need the landline but that was the cheapest internet deal at the time.

4 years ago

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William Ruby Chester, CA

I have the slowest internet that can range from .10. You call to see if you can get it fixed but watch out it cost me 85.00 to have something looked at a mile away. They don't guarantee their equipment. They also double charged my bank account and it takes them a long time to think about returning what they took.

4 years ago

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Connie Jeschke Ozark, IL

My internet is so slow. I have called them to bring another modem. Made 3 appointments waited from 8 to 12 but no one ever showed up. Said they would give me $25 off of my bill. Didn't get that either. Customer service was supposed to call but guess what...they didn't call either. My advice is to run from Frontier as fast as you can run!!!!!!

4 years ago

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Maureen OBrien Lynnwood, WA

If I could rate Frontier a minus 1 I would. Absolutely horrible customer service. My bank was charged twice for my service in a single month and no one would help me, they claimed I was only charged once. I just hope my bank can straighten it out.

4 years ago

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Rose Woodruff, WI

Terrible company, terrible tech support (all foreign) and the only thing they do well is say, “I am so sorry”. We have had Frontier for 5 years and all of the sudden we cannot stay connected to the internet. They cannot fix the problem. It is SO frustrating. Would never recommend this company. If we only had a better choice.

4 years ago

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Joel Black Mt. Vernon, IL

If negative stars were an option, we would use it. The customer service we have experienced feels like we are on candid camera and being punked. The goal of every phone call appears to be to get you frustrated enough that you go away. I cant stress enough, no one should use this company under any circumstances.

4 years ago

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Linda Lennick Rancho Cucamonga, CA

I have to use my Verizonwireless jetpack to get onto the internet watch my Netflix or get into my computer. Being charged 26.00 a month for high speed internet. Never even received a modem. I'm not tech savvy at all but even I know this is wrong!!!!! I dont get Fios in my area.

4 years ago

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Hunter Bonners Ferry, ID

Literally not even deserving of a one star rating. Can’t keep a good connection and there’s always a service maintenance. Could definitely use a few pointer on a how to actually be a half way decent internet provider. Udder trash

4 years ago

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E Hillsboro, OR

Easily the worst company i've ever dealt with. No employee has any idea what they are doing. They will flat out lie and talk in circles. You have to repeat what you want over and over before they will listen, and they will almost certainly do it wrong anyways. Guaranteed that dealing with Frontier will be the worst experience ever

4 years ago

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Linda Finch Liberty, IN

This is the WORST internet service and they have terrible customer service. They will tell you one thing to try and keep you, but then do something different. They will also price gauge you. They don’t show for appointments to try and fix your problem. STAY CLEAR OF FRONTIER INTERNET!!

4 years ago

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Kevin Eggert Brillion, WI

Worst Service EVER! Customer service is a complete joke and when they come to fix service, it is scheduled 3-4 weeks from when you call so you are basically out of service for a month at a time when service goes out which happens to be A LOT.

4 years ago

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SlowJoe Troy, OH

If you live in Troy Ohio it isn’t very fast, didn’t get the speed purchased. You couldn’t use it to watch videos or play music. My cell phone hot spot was faster. For 5 days of slow speed it cost over $60, last time I will do that without a guarantee and refund of fees!

4 years ago

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Janet Franklin, NC

Getting in touch with a real person is almost impossible. When you do get someone they are in Mexico or ? My internet has been out for over 2 weeks. They say a tech came out and fixed it.... It worked one day then started going in and out. FRONTIER is not reliable. I'm looking elsewhere. I have been a FRONTIER customer for over 15 years.

4 years ago

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DIANE CRAWFORD Huntington Beach, CA

Stop sending your people to my front door, two within the last month, I tell them I'm with Spectrum they still ask how many TVs I have, do I have premium channels & how much do I pay. IF I want Frontier I'll call you which would be never. STOP SENDING PEOPLE IN THE FIELD.....VERY UNSAFE THESE DAYS TO ANSWER THE DOOR

4 years ago

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Anthony R Marysville, WA

They charge top dollar for second hand service. Internet always glitches. It’s always a hassle to get someone out here and when they do they never find anything wrong but somehow I keep getting kicked off the internet so maybe it’s just their standard. Steam anything, forget about it. Complete ripoff!!!

4 years ago

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Bob Eastham Jerseyville, IL

Saturday at 1pm my internet went down Was told the technician would be there Tuesday by 5pm at 445 pm got a text the reschedule to Friday no one can do anything after dispatch rescheduled Looking into dish , Hughes net , and whisper isp ..... Anything has got to be better than this

4 years ago

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Kerri Walker Janesville, WI

Absolutely awful!! If there were 0 stars that would be my rating. Multiple calls today the: the line that was buried 3 days ago which disconnected service. Nothing! No technician arrived even though I have been promised numerous times.

4 years ago

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Sserhona Penfield, NY

Am letting frontier go. Am done!!! We have been without internet for two weeks now and when we called them basically they said I had to wait until they come in our area which was supposed to be today and am still waiting until now. So right now am looking for another internet service provider

4 years ago

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Amy Burton, WV

Absolutele awful internet service. It may work 10% of the time. Customer service always gives me some BS that it's working just fine. Definitely wish there were more options to go with another service in our area. As we drive around, it's no wonder it never works 75% of the lines have trees laying on them or they are on the ground.

4 years ago

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Arlene Libby, MT

There billing dept sucks! Spend 8 months trying to get my bill straightened out. They tell you one thing do at the moment your satisfied until you get your next bill and nothing changed. I have no problem with the technicians but their customer service and billing need more then improvement.

4 years ago

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Ray Zamora

If I could give Frontier negative 5 stars I would without hesitation, their internet is always slow and the phone line doesn’t even work. I can’t even call anyone long distance, they are charging me so much money, I will be looking for another internet service provider. I hope Frontier runs out of business since they suck so much.

4 years ago

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MikeR Apollo Beach, FL

Horrible customer service and policies. Cancelled service on the 5th after $60+ increase in price and was told i would still be charged to the 1st of next month for services I am NOT using. Plus got charged $10 to disconnect services !!!!REALLY!!! No wonder customers are leaving. I should have left sooner.

4 years ago

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B.J. Freeman Kayenta, AZ

Horrible customer Service! They told me that they could not find my address (we are remote,but my next door neighbor has them.) Then charged me for a whole month of service that I did not receive ($85) because I signed up for the account .

4 years ago

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Daniel Middletown, CT

Ive been paying for VOIP line for 5 years, I have my bill set to auto pay and never looked at it. I asked for a refund and they said no, it was on my bill so I cant have a refund. I never once used the service and I'd like a refund $1500 for a service I never once used

5 years ago

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Dennis North Branch, MI

Absolute garbage internet service. 5 weeks with out internet. 13 1/2 hours on the phone with tech support , 3 boxes , new lines inside and out. Still doesn’t work. Canceled. Then they told me I had to pay for the. Months service they didn’t even provide me a service. Bs. DO NOT use them

5 years ago

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Kent Parsons Joseph, OR

Frontier internet service is garbage. It drops several times a day and tech support is useless. I called and instead of sending out s technician, they walked me through a set of items that took about twenty minutes and they then said my internet was fixed. NOT! It’s worse than ever now. AVOID FRONTIER!

5 years ago

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IDvet Pullman, WA

Tons of outages. Terrible customer service. Was told several times when trying to deal with billing issues “that’s just the way it is, you have to pay it”. Tons of surprise charges and my promotional pricing did not last as long as I was told it would when I signed up. Very disappointed, will not use again.

5 years ago

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Joseph Victorville, CA

I've had Frontier for 4 years due to limited competition in the area. For my internet, the average speed was .06 MBS. Customer service is also horrible. I really believe they should be out of business. This company genuinely doesn't care about their customers.

5 years ago

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Al Sweet Valley, PA

Terrible Internet service provider. The fastest speed I can obtain is 1 MBPS. Frontier had the audacity to increase my fees from 19.99 per month to 29.99 month with no change in Internet speed. If you would like to revert to 'You've Got Mail' chose Frontier.

5 years ago

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Lisa Windsor, CT

The absolute w orse customer service and business practices, normally I dont have time for complaints but Frontier traumatized me to the point where I had to make a formal complaint to the consumer affairs, awaiting a response.

5 years ago