Comcast Xfinity Internet
7.1
Overall Score
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Carol Tampa, FL
So happy to have Comcast/ Xfinity as my provider. Great customer service and quick and easy technical support
4 months ago
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Estefanie Franco
The one thing that makes it hard to continue with Xfinity TV is the price. High prices and everything is an add-in. Internet service is great and competitive.
5 months ago Edited November 21, 2023
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Tanika
Comcast has the best and most reliable internet on the market. The prices are comparable to the service they provide.
5 months ago
Denise Thompson Denver, CO
I have been a customer for many years and normally I receive excellent customer service. However I have been treated fairly badly. I have been on payment plans but unfortunately because of my current situation I have not been able to keep my payments as promised. With that being said I can't help but think there is something that could be done to keep my phones active but I guess not. I will be getting a different service as soon as I can. This is unfortunate.
9 months ago
Clifford Morris New Cumberland, PA
Comcast alone stinks and every year they are taking something away from you but they have no problem raising the bill. Now they want you to pay for Peacock and that is even another rip off. It was not even worth anything for free. When our contract runs out its over for Comcast. We will go with someone else for internet and stream what we want and will get rid of the landlines and use our cell phones.COMCAST IS A TOTAL RIPOFF
9 months ago
JS Spaulding Dallas, TX
Awful company. Customer service is useless and are limited at accomplishing anything. I had to email the CEO to finally get somewhere after numerous failed calls to customer service. 3 weeks or so since I contacted them, and WiFi is even worse. It has cut out every single day, several times a day and the streaming App was inaccessible for a good 8 hours today. Not to mention this company’s prices are ridiculous.
I’ll be dropping xfinity when I move soon and start paying $75 a month with another company instead of $142 with Xfinity. I’m finished with this nonsense.
9 months ago
margaret hopkins Queens, NY
I have had Comcast for more years than I can remember. They continuously suspend services prior to the date that the minimum payment is due. When you try to speak to someone, the calls are outsourced to outside the United States and you can’t understand what the people are saying. They have the rudest and most uncooperative customer service reps that I’ve ever experienced.
10 months ago
Scott Tootill Quincy, MA
Had to call for service on a TV that wasn't working. While the technician was here he fixed that issue but then another TV that didn't have any issues started malfunctioning. Called again for service and another technician came out, still didn't fix the problem. Now for a third time called for service and unable to schedule a tech for 6 days. Totally unacceptable! Their automated system is the absolute worst. You can't get a live agent until you go through all of their bullshit.
10 months ago
Chrissy Lang Bellevue, WA
I love Xfinity I always have something nice to say and i tell my friends about the customer service. They are just a little too pricey that's all
10 months ago
Birdie Colorado Springs, CO
Faulty internet consistency. Scheduled a service call. Man came into my house, looked at my modem, said ,not one of ours' and left. He did nothing. $100.00 was debited from my automatic bill payment. I wrote to corporate - no response. Went to local store - told this is what independent technician charged. Called and was told contested bill would be 'reviewed' NO REFUND HAS EVER BEEN ISSUED. This is outright theft
10 months ago
Laq Terry
The Service SUCKKKKK. Every month there's outage in my area. I have no internet service as right now. A few months ago i went without service for three days. I was told that a technician had to come out. I was charged a $100.00 on my next bill. I was not told about the fee before making the appointment. Today I'm in the same predicament. The service suckkkkk, suck, suck.
10 months ago
Karrie Albert Houston, TX
I think this company is a potential nightmare. I called xfinity 1800 number and got a foreign lady from China. Not clear what she was saying. And then she rudely disconnected the call on today May 23,2023 at 1:50pm. It's so easy from wherever they are to disrespect the people here getting the service. I will never recommend this company and will make sure I always tell people to read the bad reviews as there are soooo many. I guess they got to large to care.
11 months ago
Joe d Carmichael, CA
Tom K VP for customer relations just responded to a question
Why are the latest boxes only restricted to pairing with one remote?
His answer. You don’t need more than one remote
And we aren’t changing that.
Well he’s no Steve Jobs.
We had three remotes so we didn’t have to keep jumping up to find the remote when one of us left the room or got involved with something on our iPad.
Just another case of xFinity/Comcast not caring about us, the patrons
11 months ago
Aelise Davis Knoxville, TN
The WORST customer service I have ever dealt with EVER!!!!!!! I switched to have my phone activated through them my husbands went fine but mine is working. I've talked to hundreds of agents and they all tell me the same thing and nothing works. I am beyond pissed at this point. I keep getting hung up on and no one is really assisting me. Like get it together I am paying for your service! Get it to work!
11 months ago
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Ann Carson Glenolden, PA
Have been a Comcast Customer for internet and cable for the past 3 years. Service is good, internet is consistent and have never really had any issues.
6 months ago
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Christine Ramos Kingston, GA
Have been with the company for years - more than I can remember - wish I could just customize our plan more to our needs - overall great service and easy to navigate app
8 months ago
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Ernest Harper
The quality of the service was great but the necessity of a lot of products that they market and sell to people in charge and for was very expensive and you know it just didn't make any sense instead of Taylor to the customer they catered to their business needs
8 months ago
Ivelys Gutierrez Miami, FL
El peor dervicio que un cliente pueda tener! Un servicio sin calidad y con unos precios exorbitantes. Son unos ladrones sin escrúpulos, le roban a sus clientes. Cerre mi cuenta con ellos y aun me siguieron cobrando por 2 meses y cuando les reclamo según el supervisor Abraham, ellos no pueden hacer nada. Lo mismo televisión y cable, que telefonía movil. La peor compañía!
The worst service a customer can have! A service without quality and with exorbitant prices. They are unscrupulous thieves, they steal from their customers. I closed my account with them and they still kept charging me for 2 months when I complained to them according to the supervisor Abraham, they couldn't do anything. The same television and cable, as mobile telephony. The worst company!
1 year ago
Mrs Barrett Romulus, MI
Comcast has been around for awhile and has given a lot of people the opportunity to have internet service at a very affordable rate! That helped out alot of people tremendously
1 year ago
Mark Mayfield Fair Oaks, CA
I cancelled all Xfinity services (mobile and home internet), and you should too. I will never do business with a Comcast company again. The following is based on my actual recent (2022-2023) experience:
Customer service is terrible, worse that ATT. The barely-English speaking folks will make many mistakes. You will have to call multiple times, going over the same information repeatedly. They will, somewhat comically, attempt to upsell you services they do not understand.
Using Online Chat is just as bad. Your chat will get dropped repeatedly, in addition to the same miscommunication.
Your costs will not be what you were told. They will be different, and higher.
And, if you go to an Xfinity Store, THEY will not help you, telling you the problem is with Xfinity Mobile, and you have to CALL THEM.
I was trying to switch to Xfinity Mobile, something you think they would have streamlined. Oh no. No way.
I wasted at least 10 hours of my life dealing with their incompetence. I finally gave up. I never received ANY Xfinity Mobile services. Nevertheless, they started charging me AUTOMATICALLY for services. I stopped that once I realized what they were doing. They then refused to refund the money they took from me, claiming I owed the money for “services rendered.” Best part? I never authorized “automatic payments,” but the friendly overseas person apparently had access to my Xfinity Internet account, and put THAT credit card data into the Xfinity Mobile account that was NEVER activated. And they started automatic withdrawals. So: Incompetence AND fraud.
I’m an attorney and sent a demand letter to their “legal department” 2 months ago. No response.
This company is rotten from top to bottom. I never thought I’d say this, but go with AT&T over Comcast/Xfinity. ATT isn’t perfect, but you’ll get better internet and better phone service. And, shockingly, they are easier to work with because the ATT Stores will help you with both Internet and Phone service.
1 year ago
Pamela Smith Belleville, MI
This is absolutly the worst run company in the Universe!! All I wanted was to get rid of the channels and only have internet so we could watch amazon prime and sling but I tried and got shot around by different robo fake people. Then when I finally got a human being they brought out this little 4X4 in box and it was the stupidest thing I ever saw. What is wrong with these people. Then we tried to cancel everything but no. Finally after we stopped making payments they stopped service. So I tried to pay the final bill of 233$. They kept sending codes and I would enter then..then another..then another. I then went online and asked the question( How do you pay your xfinity bill.) I finally did it. You people need to clean out ALL YOUR MANAGEMENT!!
1 year ago Edited February 22, 2023
Brian H Rochester, NH
I am extremely disappointed with Xfinity as and their lack of customer service!!! Approximately 1-month ago I switched my Breezeline service to Xfinity. The process has brought me nothing but problems, and a feeling of regret for changing to this company.
The problem starts with the port, or transfer, of a phone number for my elderly mother-in-law that resides with me. She is hard of hearing and requires special messaging. I was ensured by the representative that her phone and current phone number would be up and running in a matter of days. I followed her instructions exactly as she explained. The phone works but the number did not change over. This resulted in 3 (THREE!!!!!) additional calls… each time ensuring that the number transfer would be complete in a matter of days. The number never successfully transferred and I was later informed that I would need to call my old provider and start a new service contract with them to complete it. I asked multiple times to speak with a Manager… this never happened. The original sales representative actually avoided my calls or rushed me off the phone assuming she realized she had made a mistake.
Yesterday afternoon I received a call from Xfinity. Upon answering I was disappointed to learn it was NOT the phone call I requested. It was the billing department. I then learned that not only was my number transfer set up incorrectly, they also never set up my auto-pay, which I did at the time I started service, but I was going to be disconnected for non-payment. It was absurd!
In conclusion, the service provided by this company, if you can get it, has not been worth the hours of my valuable time. I feel disrespected and undervalued as a customer. At this point, I have given up on the phone number, but I would just like to speak with a Customer Service Manager from the U.S.
1 year ago
jennifer Gearing
Xfinity is a piss poor excuse for customer service!!! I called for assistance and after going through string of robot links. It didn't matter how many times I ask for a representative. When I reached a human I was hung up 8 time!!! Not joking!!! Where is the customer service. Why is it so hard to talk to a human. Where is the service? After the 9 time calling I was able to get my issue resolved, but when I asked for a supervisor to complain about my hang ups I got excuse "we don't have supervisor here". l left my number and asked for a supervisor call back. I honestly believe that will never happened.
If I could leave 0 stars I would. I have never in my life been treated so poorly.
If you don't need xfinity - go with a company that will actually have people that will help you. No robots, no ill speaking english service that would rather hang up on you than actually help you with your issues!!!
1 year ago
Brooke Arnold Los Angeles, CA
And Xfinity sales person came to our door, told us we could get better internet than what we already have for half the price. We could get a free trial to prove how well it works. So we said sure, we will do a free trial. The equipment they sent never worked. We waited the whole trial period for it to get service and even called a tech for input. It never got a connection. So we sent the equipment back, this was in April, and THEY CHARGED US FOR THE EQUIPTMENT AFTER WE SENT IT BACK. And we have called them 4 times now it is JUNE. they STILL HAVE NOT REFUNDED THE CHARGE. My parents have been using xfinity in a completely different city and it has worked fine for the most part but has always been somewhat spotty and unreliable. So this is also not my first encounter with their service being poor it just crosses the line now. Hoping I save someone else from signing up
1 year ago
keith faught LA
If you are thinking about using xfinity internet, don't! We have been customers for over 3 years. Internet has been down for 10 days, had 3 technicians out. Talked to somewhere between 9 and 12 agents (lost count).
1st tech: Found box gone in neighbor's yard and said that there was nothing he could do. Commercial side would be out in 2-3 days. (Seen no one for 7 days now)
2nd tech: No show
3rd tech: Found same thing as 1st tech so went down to next pedestal and connected temporary cable. Internet worked for 3 hours, then quit.
When I called to get someone back out, they said earliest appointment was 8 days from now and there was nothing else they could do for me.
No wonder they have been loosing millions of customers in the last few years, looks like it will continue until they decide to change.
1 year ago
Robert Hoffman Boston, MA
I very rarely write a bad review. The Ivr system the company has is very disappointing. The time the system puts you through is incredible. It's like a 2 to 3 step job interview.I have no clue why they don't put actual human Beings on the phone makes common sense. The system will want to do things like a system health check ✔️✅. It's not like going to your physician it's cable lol OMG. The system will proceed to go forward with this behavior without asking. The next thing in my perspective opinion they should consider do is more people in the USA answering the phone. I realize it may be difficult getting help. If you were to get more people with higher wages. People in USA get jobs first before out sourcing to another country. That way we understand the English and how to interpret their demeanor and the customer experience is awesome. I can understand you find this Ivr system helpful and is a success. The mentality of actual human in a position talking to you is more Professional and no back forth with a Ivr system OMG. The process and time being on the phone is better Quality and rational. I can just imagine if I was elderly person dealing with this eccentric Ivr system OMG ridiculous. The time you spend with a computer and then a human eventually is 30 to 45 minutes. This is no exaggeration. Hope you consider my review I promise it will guide you to a better experience to understand what I go through. I hope going forward I wish them the best but hearing this Ivr system is time consuming and can take more time out of your day and evening.
1 year ago
Marvin Pierce Houston, TX
The residents of the Meridana Community in Iowa Colony, TX has been experiencing intermittent Internet service since Mid December 2021. After reporting the issue numerous times and the same answer are given we just stop trying and have accepted this garbage they are providing. With no end in sight this has become the norm in using internet service in this community. I'm a day trader and internet connection is vital in making trades. I've loss so much money trying to perform trades and the internet will go down. We deserve much better than this. Our contract is up in March and we are looking for a new ISP. Can anyone highly recommend a good ISP for this area?
2 years ago
Greg Malmberg Jordan, MN
I found 5g home internet. $50/mo no contract. Speeds are INCREDIBLE! up to 400Mbs. Currently have Xfinity with cable TV. Speeds advertised is up to 275Mbs. Best I get on average is 60mbs. They charge $170/mo for this.
They advertised a 50mbs plan for $19.99 per month, but since I am a good longstanding customer of 18 years, they said they could only do $64/mo at best.
I am cutting cutting cord. 5g is going to kill these cable companies and their monopoly. Best part about the 5g service I have is that it is portable! Ahahahahaha. Good luck dragging the cable cord with you.
See ya Xfinity, and I wouldn't want to be ya!
2 years ago
Maurice Thompson Snellville, GA
I am 100% fed up with Xfinity because every couple of weeks they have an outage in my area. There have been 4 outages in about 8 - 10 weeks. The outages last from 3 - 5 hours. During one of the outages, the Xfinity website and their automated Xfinity Mobile Assistant both said that there was no outage in my area but the outage map on the same page showed that there indeed WAS an outage in my area. I truly regret having them as my ISP.
2 years ago
Gozie N Marietta, GA
I have my payments on autopay and in October switched to a different card for my payments (in my review card A to card B). I have the basic internet plan that is $20/month after a $10 discount for automatic payments. On Oct 1, they charged me $20 on card A. On Oct 12, they charged me $60 on card B. On Nov 12, they charged me $92.26 on card A. On Dec 5, they charged me $65.43 on card B. For Oct, Nov and Dec, I should have paid a total of $60 for services ($20 for each month). They have charged me four times on two different cards for a total of $237.69, meaning they STOLE $177.69 within 2 months. Between Oct and Dec, I have spent almost 5 hours on the phone to resolve these issues, each time with no help. The last call they told me they would submit a ticket to their finance department but I have heard nothing. Terrible customer service, terrible business, and terrible experience for a service that consistently goes in and out.
2 years ago
Shana Oberg Albuquerque, NM
They lock you onto a contract and force you to accept automatic withdrawals from your account. When you cancel your account after your contact is up, they will continue to bill you and withdraw from your account. DO NOT return your equipment in person at a physical location because they will say it was never returned and bill you $120. And do not worry, their overseas customer service personnel will say they reversed the charges then continue to take money out of your account. THEY ARE ThE WORST COMPANy I HAVE EVER DEALT WITH. If you have other options for service, I recommend using any company but Xfinity./Comcast.
2 years ago
Trinadair Castro San Jose, CA
Spent hours on the phone and still don't have internet. I was supposed to get connected on the 1st tech left a hole in my wall uncapped and a drill in my yard along with drywall on the floor. I've been told that people were coming out on 2 different occasions for them not to show up or call. Worst experience, trying to get settled in my new address and was on the phone for 4:45 minutes this morning and over and hour the night before for me to still be in the same spot as before. So frustrated!!!!
2 years ago
Luke Swierczynski Franklin, MI
My current ISP. No issues, great speed. Always been willing to keep my business by extending my "new customer" promotions. Super fast internet, large fiber network.
2 years ago Edited November 30, 2021
Amelie Winchester, VA
For one - service is different price than advertised on internet for given area. For second... little rain and service doesn't work (not even in Xfinity store... -hint - that tells you a lot. For third - the customer is being blatantly ignored and treated as its dumb playdo. You can't opt out from automatic pay. (well they tell you you can if you call number... but you can't - because even if you reach someone (get through automatic crap machine is task for superhero) they will tell you they did that. But they did not and company will keep dipping without your consent into your credit card. If you try to call them again.. cycle just repeats... AVOID. I am happy there is new competitor in area, and will jump there and happily pay 20$ more just to have good service and treated as a customer not as milk cow for harverst.
2 years ago
Vee Orlando, FL
Definitely Overpriced! And tonight I’ve had THE worst experience! Called to downgrade only to have my services not working for HOURS! Every time I called they took it as a joke, one of the reps actually hang up on me, the other transferred me to a fake supervisor and he identified himself as one. When the next rep picked up he advised me that, no that guy wasn’t a supervisor at all. Then found out that just to have internet I would have to pay $100 a MONTH! That’s just a story short! Super stressful night for me. They did NOT care and their prices are ridiculous! Get service somewhere else guys
2 years ago
R. SCO Norfolk, VA
Over priced for very average service. I had them until I lived at a rental home that I had to move out of. Owners wanted to sell home. I had autopay and paided every month with no issues. A month and half later my bank account had a random withdrawal of $231.00. I called Comcast and they claimed i had a left over bill (but I was on autopay the entire time) and I was charged a early termination fee. By the way, they have my forwarding address tosend any final bill. They made excuses and only refunded me $140 for the early termination fee (in store credit). If you have to deal with them, try not to provide bank info. They will debit you without warning
2 years ago
CancelXfinity Seattle, WA
Do you want great customer service and the fastest speeds possible at an affordable price? Then Xfinity is WRONG for you.
If you can, get ANY OTHER SERVICE. Xfinity massively dropped the ball and decided to cancel my service instead of transfer the move as I had requested over A WEEK in advance and left me high and dry without internet while I needed to work from home (not to mention the fact that they implemented data caps in the middle of a global pandemic when EVERYONE needs the internet). I called WaveG in a panic and they were able to just flip a switch and do what Xfinity couldn't do after chatting with five different Xfinity reps and after told I would be on hold for 1 hr and 45 minutes to speak to an actual person. Wave G was able to get me hooked up with GIGABIT internet for the same price I was paying Xfinity for their lousy 200 mb/s.
On top of the criminal data caps, Xfinity also had multiple service outages in my area in the summer with zero notice or warning. I was disconnected from several virtual meetings thanks to them.
If you want faster service for the same price as Xfinity, want to talk to a REAL person whenever you have issues and not have to wait over an hour on hold to do so, and if you don't want to get disconnected while you are working from home all because Xfinity decides to do their "maintenance" on a weekday when everyone is working from home; then DO NOT choose Xfinity. Go with Wave G or, literally anyone else. Xfinity does not care about their customers. If they did, they wouldn't try to profit during a pandemic by implementing data caps to their customer base and drop people from their accounts without any prior authorization or notice when you just want to transfer your service to a new address. I guess if you want to get out of a 12 month contract with them without paying their early termination fee, just tell them you are moving. They most likely won't actually transfer your service anyway and then you can switch to a better provider.
Unless you are a masochist (I'm not judging) that enjoys getting charged for slow speeds and met with horrible customer service whenever you have an issue, don't choose Xfinity. WaveG is offering $60 a month for GIGABIT internet in select areas WITH NO DATA CAPS. Spread the word.
3 years ago
GN Seattle, WA
With many more ISP options now available today, most of my friends and colleagues absolutely despise Xfinity and will not go near them for any of their services. While the unpopular thing to do, I have actually tried to defend Xfinity, citing recent positive experiences with their install and repair technicians actually showing up on time and resolving my service issues (something that would never happen in the past).
Recently, I called in (on a recorded line) to renew my Xfinity internet service under a new 1-year contract and was promised a price on the phone that I was happy with. The agent sent over the agreement while I was on the phone but I noticed it was $10 higher than what she had quoted. She said the additional $10 difference would appear as a credit. Sounds good, let's do it. However, upon receiving my first new bill I noticed a higher price being charged than what was discussed over the phone (the $10 difference). I called customer service to dispute the billing discrepancy, but they refused to honor the price, saying that the offer was no longer available and that they had no way to make the adjustment. I mentioned that I had questioned this issue when I had called in before and was assured that the correct price would be charged—I even asked if we could listen to the recorded call, but they said that was not possible. I then asked to speak with a supervisor, but the agent said none were available and that they could call me back. I agreed, but I never got a call back.
Such a horrible customer experience over and over again. I feel foolish for trying to stand up for this company after being treated so poorly. So much for Xfinity changing their image and doing better. I am now stuck in this contract that I did not agree to and am telling the story of my awful experience whenever I can.
3 years ago
Megan Reynolds Columbia, MD
If I could rate Xfinity as less than 1 star I would. Our experience has been absolutely terrible. We have unfortunately been customers since 2013. The prices and secret fees ALWAYS go up.. our bill always has weird charges on it and has increased to absurd amounts in the past 2 years.
We recently moved to a new house and I made sure to switch the address and take our box and modem with us to the new house on December 24, 2020 where I was assured it would be plug and play. As of today, January 4th, our channels and internet are STILL NOT WORKING. I logged onto the app and saw we now had TWO active accounts. It took me 45 minutes to get an actual human being on the phone. Then another hour where I had to demand to know what they were doing because I was told over and over they were “working” on it. Apparently our service was never DISCONNECTED at the old address where we haven’t lived for over a month. (I have an email literally stating that our address change had been completed and was successful on DECEMBER 24th).
THEN I was told that we wouldn’t have any tv or Internet until at least after midnight tonight(January 4th, 2021) because it TAKES TIME to disconnect from the old. THIS SHOULDN'T EVEN BE A THING BECAUSE I ALREADY HAVE CONFIRMATION THIS WAS DONE AND SUCCESSFUL ON DECEMBER 24th. I work from home and have been without internet since December 24th! JUST OUTRAGEOUS!
I then told them I wanted to cancel Comcast completely because by this point I had been on the phone for 1 hour and 45 minutes! I was transferred to another person that I was assured could do this for me and was put on hold for another 15 minutes. When I got on the phone with them, they had no idea about anything because the first person did not relay ANY information. I had to re explain EVERYTHING while my little ones screamed in the background because they already wasted 2 hours of our day. I was told they would need my husbands authorization to make changes to the account where they proceeded to put me on hold and call him multiple times while is at work. I told them they would not be able to get a hold of him and by this point had lost my temper and was screaming at the representative about how outrageous this entire ordeal has been. Where I was THEN told I would NOT need my husbands consent to CANCEL the service. Like WHAT THE ACTUAL ?!
So now I am beyond angry and will be returning ALL the equipment in an hour. I can’t even stand Xfinity anymore.. they have wasted so much of my time and energy dealing with their ridiculous nonsense.
If you don’t want to have a stroke, I HIGHLY RECOMMEND NEVER USING COMCAST! Absolutely terrible! I will definitely be posting this review EVERYWHERE I can write a review for Xfinity.
3 years ago
Jacob Holmes Edmonds, WA
HORRIBLE CUSTOMER SERVICE! I called to make a payment, set up arrangements to pay the remaining balance Next week it was all SET &CONFIRMED but the rep said the WRONG TOTAL so I corrected him & he then CONFIRMED the correct Total. I WENT TO MY ACCOUNT TO DOUBLE CHECK & HE OVER CHARGED ME!!
Leaving my family with a few $ for the week! I’m Recently laid off waiting for unemployment benefits. I called customer service back & I got a different representative who said he could do nothing and I needed to call back on Monday because management wasn’t in this weekend then I asked him to Please ask his supervisor what to do since it was their fault and then he put me on hold for about five minutes then I was Mysteriouslydisconnected. I know he could’ve called me back because Xfinity calls whenever they need to collect a payment! Their mess up is going to affect my families finances this week!This is not OK they need to Fix their procedure on who can CORRECT THEIR BILLING MISTAKES or deal with issues like this rather than leaving their customers in a bind for their mess up!
3 years ago
Mark Jackson Chicago, IL
Horrible customer service! On the phone for hours, trying to get a new cable box to connect and work properly to no avail. A 2nd day, a technician was scheduled to be here to troubleshoot between 3 and 4pm. Nobody ever showed up. I followed up by being on the phone for almost 2 hours with no solution. The 3rd day, after being on the phone for just shy of 2 hours, a technician was scheduled to be here to troubleshoot on day 4, between 8 and 10 am. Nobody ever showed up! Another 45 minutes on the phone to hear them say the appointment was "cancelled by the automated system".
This lack of service is unacceptable. Ready to cancel Comcast!
3 years ago
Roy Hayward, CA
No star at all Very Bad Customer service a supervisor named briget from VXI BPO their outsource call center hang up on us when we ask to speak to a manager we were put on hold for a long time just to speak to a manager the first time when they rebut our modem and lost our wifi for 3hrs until the manager manage to give us a 58mbps speed. Note we ugraded our wifi to 600mbps. Technician came and was able to to put us back up to speed of 130mbps which is originally our original contract before we upgraded. Spoke to their customer srvc and nothing they can do and told me me that they will send me another technician whose going to check our lines which doesnt make sense bec a technician came already after 3days and wasnt able to do anything as well. Technician said that the their network cant handle the speed we order. Why would they sell speed they cant support.
3 years ago
John Jengel Pittsburgh, PA
I have had mixed reviews after being a customer for a few years. First time using them, I had 0 issues and decided to use them again after moving. Now, my internet will frequently drop. Sometimes there’s a week or two interval, and sometimes it’s several times a day. Very frustrating as customer service does not do a thing about it. Several calls and visits from service members later nothing has changed and nothing has been replaced/fixed. Very frustrating going through their call system just to hear them say nothing is wrong.
3 years ago
Charles Morris Jackson, MS
Xfinity has lied to me about activating my modem. When they activated it I traced the wire outside it wasn't even hooked to there box. So therefore they didn't receive the signal they claimed to have received from my equipment. they want to charge me $70 to send a tech out and trouble shoot. From my brand new equipment to the wall is hooked up with brand new Xfinity coax. From there to there box is brand new coax. No splitters or splices. Just 1 solid run of coax. I'm a electrician I've traced the wire with my tone generator (wire locator). It's 100% hooked up. They won't resend the activation signal. The problem is either in there box or there wiring. But I have to pay a tech to fix there own shit. It's not happening. Any utility company is responsible from there connection in any kind of service panel to there stations. I've contacted AT&T I'm getting the same speed internet for $10 less a month. They are even coming to my house to install every bit of it. At no extra charge. Even the stuff I feel I should be responsible for inside the house. Xfinity is scamming people out of there money. Due to the fact the average person don't know there doing it.
3 years ago
Neal Robinson Salt Lake City, UT
I recently moved to SLC and as I knew I needed both internet and phone service, I thought that Xfinity would be a good choice. It turned out I was wrong. My first visit, the sales associate was very friendly and told me that if I wanted to buy a phone from somewhere else, and knowing that I was looking for a Samsung, I was told that any unlocked new model of a Samsung would work. I went to Best Buy and bought an A51, which, when I brought it in, the same salesperson told me that that particular model wouldn't work. Because I desperately needed a phone, I gave in to his tactics and bought the phone from them. A few days later, I had plans to return the original phone to best buy when I received news that one of my coworkers had Covid-19 and that I needed to quarantine for 2 weeks. Well, after the two weeks had gone by, the return time of 2 weeks was past and I was unable to return the $400 phone. When I went in to best buy, they even told me that that exact phone would have worked and that they have set up that phone before for Xfinity. It turns out that the salesperson probably just did that to get more commission. When I called Xfinity customer service, I was told that it was Best Buy that was to blame and not them. The person on the other end of the line didn't listen to what I said and certainly didn't treat me with respect. He said that it had to be a Galaxy, which the A51 is, and when he realized that I actually knew that Xfinity had robbed me off $400, he just shifted the blame to Best Buy. If you don't want to get scammed, don't get Xfinity.
3 years ago
Sean Rego Naples, FL
I ordered a 6 pack of Xfi Pods from Xfinity/Comcast and never received them. I ordered them on July 29th when I upgraded my modem and my internet speed. After we received the upgraded/updated modem I called customer support and the agent assured me that they were reordered. After another week, I had not received the Xfi Pods and called again. In short I called 4 separate times and never received the Xfi pods. What I did notice was that my bill was now well over $1,000. Xfinity charged me 4 separate times to the cost of $841.00. I contact customer support 7 times and each time I was assured that the issue would be remedied and the agent stated "we can see that you were never shipped the Xfi Pods". On the last call that I had with them after receiving a notice of cancellation if I did not pay the balance I was assured that the $841.00 would be credited, however, that I needed to schedule a payment using my credit card and make a "payment arrangement or my service would be shut off. Of course I provided my credit card and you have never provided me the credit that was supposed to have been made last month. Your company is a rip-off and I will do everything in my power to ensure through any medium I can find to let everyone know. I am an upstanding citizen and my wife and I both have good jobs and excellent credit. This situation is as ridiculous and unbelievable as I have ever seen.
3 years ago
Olga Garcia Miami, FL
This is a lie. I bought a home in June 20th. The Xfinity tech support guy came and only installed outside my home. There were issues coming from inside the home. I called tech support almost daily cause my download speed was between 4.5 to 60. I paid for 600. I could not watch movies. Forget about wiFi in my room. I called and called and they said that advanced care technician would call in 24 hours and they never called. This happened multiple times. And when I was finally transferred to them I was put on hold for 3 hours and gave up. I got sick of waiting so I canceled and got slapped with a $220 cancellation fee. But I never really got any decent service. BUYER BEWARE instead of making good this is what will happen to you. They have an automated service so it takes a lot of effort to even speak to an agent so you basically end up in an endless loop of doing the same thing over and over. This company never use to be like this.
3 years ago
Emma Hagman Lansing, MI
I can't believe how horrible their service is. When they first set it up, the guy did it completely wrong and we had to wait a full week for someone to fix it and actually make it work. It worked great for a month. Then it was super spotty and we had to reset the modem multiple times a day to get any internet at all. We called and they said it was on our end and they couldn't do anything. Which was completely untrue. then the internet cut out completely. All on their end. It took several days to get someone out. He had no idea what he was doing, tried to leave before we knew if it was even fixed. It wasn't. Luckily we caught him in time. Took him over an hour, it started to work and then cut out. When he got it to work for a second he left without waiting. Of course it cut out once again and it's even spottier than before. So we call again. And here takes the cake. It's going to take an entire MONTH to get someone out here, literally no exaggeration. WTF. How bad is you're internet that everyone is having major issues with it??! If I could get different internet I would in a heartbeat. I need to be working from home and I can't for an entire MONTH?! Freaking Ridiculous.
3 years ago
Asher Pappas Sandy, UT
Their internet cuts out terribly in my area (sandy, Utah) but seems to work great in other areas. I just canceled my service and their agents were very helpful and understanding, they even waived the cancelation fees! They're worth a try for sure. I would recommend a Fiber internet such as centurylink or Google fiber over xfinity though.
3 years ago
curtis raymond Woburn, MA
I have literally spent 2 days trying to get Xfinity to repair my internet. They will not send a technicuan they say because of Covid yet they were at my complex on 7/18@ 9am and 7/20 @8:30 am. They have had me drive to a store to replace the modem twice, Spend upwards of 8 hours on the phone to no avail. The internet just started working again, but will go down in 15 minutes, but say they can't do anything while it's working. The message you see about customer service
is totally not true. I pay every month yet cannot do my job w/out internet. This is an example of a company that does not pay attention to it's customers.
3 years ago
