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Comcast Xfinity Internet

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1,238 User Reviews

7.1

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Matthew Purtle Olathe, KS

I was duped into a technicality in a contract with Xfinity. I moved home after military service fully intending to bring along and use my Xfinity service, which I liked. When I arrived I was told Xfinity could not service my location, that my service would be terminated and backdated to the date I moved out and I would have a credit on my account. I was thrilled at that moment how smoothly the transition went and sad I had to lose Xfinity. I was in a temp rental at the time which only provided AT&T so I figured when I moved maybe I could get it back. Then a couple weeks later Xfinity direct debited my account for over $600! I called to find out it was an early termination fee. After further discussion a representative named Princess told me I had signed a contract stating if I moved out of their service area I would have to pay and I should have moved to an area that they serviced! My jaw dropped. I called my bank which is awesome and they said it was not right. They returned my money and started an investigation. A month later I thought all was good then I started getting letters and calls from collections to collect $560. I called Xfinity again only to speak to a lady who this time said that it was an invalid charge as I did not cancel but they could not provide me service. She stated the issue would be cleared from my account and she would notify collections that it was an invalid charge. Two weeks later collections is calling me again. Xfinity coming after me for $560! I called again and was sent to “the highest level” for over an hour of discussing. Relentless, they would not give up until the money was squeezed out of me. Given their multiple mistakes in telling me my account was cleared and even being told at one time I was getting a credit they decreased what I had to pay down to under $200. I was still not happy with that but I begrudgingly paid to protect my credit. I am now in a home that Xfinity services. You tell me, would you come back to them after that?

4 years ago

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Doyal Stewart Salt Lake City, UT

For a long time, and still is the case in a lot of places in Utah, the only internet options were Comcast and CenturyLink. Comcast was the better choice out of the two. Comcast offered higher internet that didn't cut out as often. They were a bit more expensive, but worth it. I no longer have Comcast however, and am happier with what I have now.

4 years ago

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Kory Staheli

I have generally been pleased with Xfinity as our Internet provider. I am pleased with the speed but too often (more than once a day) I get the "no internet connection" message and have to take the time to reconnect. I'm almost always able to reconnect within a minute or two, but it's frustrating and time consuming.

4 years ago

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Pat Chicago, IL

I am in Chicago, IL. I assume this is an important service area for COMCAST. Internet outages are frequent. Frankly, I might be able to live with this if it weren't for the outages (I have not had consist service 5 days during the last week - after 30 minutes on the phone with COMCAST Customer (Dis)Service, I was provided a whopping $13.56 credit! On top of this COMCAST Customer Service is shockingly disorganized. A phone call to confirm 'outage in my area' will usually mean being routed, without warning or consent, to 6-7 different agents none of whom are informed of what was told the previous agent (ie restart) and 6 agents = 6 different 'expert' opinions on what is wrong. DON"T AGREE TO ALLOW THEM IN YOUR HOME - THEY CHARGE and then CHARGE AGAIN AND THEY DO NOTHING!

5 years ago

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Davy Jones Buford, GA

Here's a detailed list of pros and cons of the Comcast Company. Pros: - Widely Available - Fast Internet speed packages available - Cable Bundles with Internet deals - Xfinity hotspots (for when you're not at home) Cons: - Outsourced and scripted Customer Service - Unreliable connection some day (It can completely stop working, especially on rainy days) - Speeds can go down to under 15 Mbps for weeks at a time (even if you pay for 75+ Mbps) - Comcast has a monopoly in many areas, forcing many customers to get ripped off on prices - Comcast might send a technician to "check things out" but they wont fix anything outside your house, because they can only bill you if something is wrong on your end. (if its their equipment in the neighborhood, they don't care as it costs money) - When you call to speak to a technician, you get put on hold multiple times for over 20+ min each time. Comcast seems to have a very negative impression on many southern states, as they have a HUGE monopoly there and the prices for the unreliable service are ridiculous. I would not recommend buying a product/service from Comcast unless they were the only option (unfortunate) or if they were the best option in your area.

5 years ago

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Diane Schertzer Sarasota, FL

Sarasota, Florida - Positively the most unacceptable customer service of any company. My phone calls for help are constantly bounced to the Philippines....I cannot understand the reps, they are way overly apologetic for everything, losing sight of the problem I called about. I ask to be transferred to the mainland, and I'm told tech experts are not available. After a long painful two hours of troubleshooting and attempting to communicate so we both understand, I'm told I need a new modem. They will mail it. 2 days with out service, and in the mail, comes the instruction book for the modem..no modem. I unplug the mess of wiring and pray that I will know how to connect the new modem that I decide to pick up at the Fruitville, Sarasota location. After driving 12 miles to get there, the office is now located at University, the very northern most boundary of Comcast service territory, with the only other one in the county being located to the south, 30 miles....who was the Comcastic genius who thought this through? The office is in a small plaza, with Millennials staffing it. I'm barely greeted by the greeter, Angel, who asks my first name. The young man is looking at the huge TV screen, not even at me, handing me a piece of paper with my name on it. I am the only customer waiting who is not with someone at the counter. He could at least make eye contact. I ask, "what is this for?"...He says I will be called shortly. I am called by a young lady, who also does not make eye contact and expects me to follow her. I tell her I am frustrated. She ignores my statement, and takes my modem, scans it and gives me a new one...that's it??? I am a savvy senior citizen, who looks younger, but has not grown up with technology. It doesn't come easy, however, I understand and know quite a bit. I begin to ask questions about connecting the modem. She is indifferent, with an attitude, quips out short answers, and at the printer tells me, adamantly, all printers are wireless....I know mine is not...it's old, like me, but still works. She is frustrated with me, tells me to call the number, go to the site, on my receipt for instructions. I tell her I don't think I can hook this up. She says, "Fine, I'll schedule an appointment for $50." Angel tells me on the way out to have a nice day...I tell him he's the worst receptionist I've ever met. I'm really a patient person, I'm not unkind, and I am ashamed that I reacted this way....I have been in customer service for decades, and would never think of treating someone like I was treated. I am also a former Comcast employee, and grateful to have resigned while still having my health and sanity. Comcast is a terrible company to work for, and if there was another provider of services, I would leave in a heartbeat.

5 years ago

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douglas ward Eugene, OR

Fast and reliable, but not CHEAP! Service is great tho...

1 month ago

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Lindy Johnson Jacksonville, FL

It's a disgrace ..I am cancelling I can't get Netflix as it's always out Always problem in oakleaf ..they have a nerve asking to be paid !!!!!!!

3 months ago

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Susan Hochstrasser Olympia, WA

While I think they charge way to much every month for internet, I can’t live without them! We have tried other internet providers and have to return to Xfinity because they are so much better and faster (speed to upload or download or web search) and more reliable than anyone else.

1 year ago

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Rocio Diaz Tallahassee, FL

The internet component of my Xfinity package is great. Internet is never down, downloading speeds are fast and I never have a problem with it. Nice to use in public places too.

1 year ago

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Steve Laird Midvale, UT

We are very happy with our Xfinity service. We have only had a few inconvenient outages. Overall our WiFi speed is great for a large family. We have several devices operating all the time. It is definitely fast enough to keep up with our teenagers usage.

1 year ago

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Tiffany I Elkridge, MD

I use Xfinity internet now and it’s so fast. I don’t like that it’s such a hassle to sign up for new packages once your 1-2 yr contract is up. But customer service did work with me and I’m still with them

1 year ago

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mccandless24 Kaysville, UT

We are limited in choices for internet but have had Xfinity for the past few years. It has been fine not as fast as I thought it would be even though we are paying for a quicker connection. The deals are great until they expire then the price jumps quite a bit. We have usually committed to another deal at that point, but if I had more options I would probably try to find something else.

1 year ago

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Greg West Valley City, UT

We have had Xfinity for many years. They have continued to improve service and helped us out with a challenging problem a couple of years ago. They finally hooked us up with someone who didn't quit until he found the problem and fixed it.

1 year ago

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Shauna Horne American Fork, UT

We recently switched over the Xfinity for both of our internet and TV. We like the speed of our internet and the Cloud DVR. We were disappointed that they raised our bill last month by $14 without a reason we could see on the bill so we will need to call and find out why. But other than that, we have been happy with the service.

1 year ago

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take7 Sandy, UT

This is our internet provider currently and it provides everything we need. I wish it was cheaper. My husband works from home a lot and with that and myself and the kids using it it works. We can always self diagnose on the app or get updates of outages quickly. No lingering problems.

1 year ago

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James Conder Eagle Mountain, UT

We were able to get the Comcast internet a few years ago while we were in the city in our town home. Amazing service but honestly over priced, we have since moved further away and unfortunately Comcast isn't even an option for internet out here and we have had just as good of service for 1/2 the price.

1 year ago

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Michelle Schow Saratoga Springs, UT

Xfinity has some great promotional rates when you first sign up and their service is excellent...but they will raise the rates without really notifying you. You can usually get the rates to come back down after several phone calls, but you have to stay on top of it.

1 year ago

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PessoaJ Herriman, UT

We currently have Comcast internet and have been pleased. When I have had to call, the service representative has been helpful and has solved my issues. I feel like I get a good deal for my money.

1 year ago

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Haelyn Lahens Deerfield Beach, FL

I am always able to use my Xfinity app wherever I am for anything I need. The loading and recording of items never come as a difficulty and it is overall an amazing experience, not having to worry about delays and slowness.

2 years ago

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Michelle W Coraopolis, PA

I never minded using Xfinity Internet, but when my husband and I tried to ask for a better rate, there was nothing they could do for us. Add services and pay more money for things we didn't need. Long story short we switched. If they worked with us, we would've continued with their services. Other than that, the internet was reliable and fast.

2 years ago

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Juan Beaver, PA

I currently have Xfinity. I have good and bad feelings about them. Their service is decent. Sometimes my internet goes out. The overall price is good when you get on a promotion. Each year i have to cancel my account so i can get on a plan im not overpaying on.

2 years ago

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Remington Austin Pleasant Grove, UT

This internet is a lifesaver! We have 6 gaming systems connected to our Xfinity wifi and they all run flawlessly! We never experience lag or ping over 35 even after playing for hours.

2 years ago

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Martha Gourley Pleasant Grove, UT

We have had good speed and quality of internet service from Xfinity. We bundle it with our TV cable service. All have worked well. Only complaint is they keep increasing our rates even though we have a contract for a certain price.

2 years ago

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Ad Pleasant Grove, UT

I recently switched to Xfinity internet. So far the quality and speed of internet service has been good. Setting up my account was easy and the installation of the modem was easy too.

2 years ago

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Randy Scoville Pleasant Grove, UT

Our current internet is not good. We have contacted Comcast twice to have them offer us internet. However, we are at the end of a street and they don't have a line run close enough for us. We asked for a line to be run, but said it will cost $15000 to do so, and we'd have to pay for it. Too bad, because our whole street would be customers.

2 years ago

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Paige Baldwin Wellsville, UT

We used Comcast for internet for years before we moved! We loved it and their customer service was great! The only downfall was they didn’t reach out to our new home so we had to change. We were so sad

2 years ago

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Rosann Stanko Logan, UT

We were with Comcast for several years and enjoyed the service they gave and the help we received through their customer service department. The reason we switched was bc we were able to get a better deal and faster service though. Sorry.

2 years ago

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Claudia Soto Park City, UT

Xfinity provides easy installation and fast internet. I have never had issues logging in and Xfinity provides a wide array of entertainment options. I will continue to use it forever!

2 years ago

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Ashley Pleasant Grove, UT

We have been very happy with our home internet speed through Xfinity, even during peak hours when all my kids are doing their homework. When we are away from home there are plenty of hotspots nationwide to stay connected.

2 years ago

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Londyn Berrett American Fork, UT

We currently have xfinity internet. It has been less than one year, but the service has been consistent, the installation tech was very knowledgeable and the billing has been as expected. We opted against a contract which is slightly more expensive but like the flexibility that affords.

2 years ago

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Tim Berrett American Fork, UT

We switch to xfinity for internet less than one year ago. We opted for a a month-to-month plan which is a little more expensive, but we don't like being locked into anything. The internet has been consistent in the bandwidth provided with both upload and download speeds. We were dissatisfied with the burying of the installation which was months late and the final result is anything but elegant in how it comes into our home. For this I am removing 2 stars. Their customer service is not great either.

2 years ago

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P Crawley Pleasant Grove, UT

I switched to Xfinity to get faster internet speeds and wasn't disappointed. A friend recommended it and it's been much nicer streaming and downloading things off the internet without having to wait like I did before.

2 years ago

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Brennan Orem, UT

Fastest home internet I have ever had. I was surprised by how much I got for the price. The installation was about as easy as it could possibly be. I never have any outages. Price and customer service are second to none.

2 years ago

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Kristiane R Durfey Pleasant Grove, UT

We currently have our internet with Comcast Xfinity and I'm a little torn with them. When the internet works we love it but it tends to go down on a regular basis. We have 2 computers, 4 TV's and 9 phones/tablets in our home so we are using the internet and WiFi constantly. Pretty frustrating when you're watching Netflix and the internet just quits working and shuts off and you have to re-scan and re-set the internet connection. Like I said when it works it's great, but tends to shut off frequently.

2 years ago

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JAKE American Fork, UT

We have used comcast xfinity internet before and really liked it. I particularly liked it for gaming so we did the upgraded speed. By doing the upgraded speed it worked very well for all the different gaming and streaming that we did. Would recommend their internet.

2 years ago

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Stacy Lehi, UT

Love the internet speeds!!! We used to have centurylink and the speed was horrible! Comcast has changed everything for us and we pay the same! Customer service is amazing too.

2 years ago

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Leslee Muramoto Draper, UT

We switched to Xfinity from CenturyLink and although the speed is much faster than what we had, we have issues with the wifi reaching the whole house, which can be a problem when the kids are complaining about the PS4 not having wifi upstairs! I’m debating buying a wifi extender (which adds to the cost). I do like that I have access on my phone to check the account and the devices using wifi, etc and we don’t have issues with streaming on the tv like we used to with CenturyLink. (Probably due to the internet speed)

2 years ago

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Kymberlee Yack Orem, UT

we love comcast! when we signed up they had a lot of different options to choose from, and all super great prices too. We went with one of the cheaper ones and our internet speed is impeccable!

3 years ago

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Ethan Pitcher Eagle Mountain, UT

This is the internet I have now because my i Coe works for Comcast, some came and set it up for us. It works great, and it has fast reliable internet connection. They have great customer service and continually try to make their products even better than they are.

3 years ago

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McKenzie Christiansen Provo, UT

This service is great. The WiFi is always easy to connect to, and is very fast. The internet works great with this. There is very good costumer service if I ever have an issue. And there are rarely issues so it is nice. Would reccomend to my friends and family.

3 years ago

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Melinda American Fork, UT

I have mixed feelings about Comcast/Xfinity. My biggest complaint is that they raise the price of my internet each year. If I had another reliable option I would choose it for this reason. Our internet service is adequate but not great. I did have a great customer service experience in which we received a call asking us to take a short survey about our experience with the company. We shared some of the problems we were having in the survey and they later contacted us and sent a tech out to fix the problems free of charge.

3 years ago

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Erica Hartshorn Alpine, UT

Xfinity has done a pretty good job for us, they are really the only internet provider in our area which leaves us limited and we pay for Hi-Speed internet is pretty good until everyone is home on the weekends and they all get on and it slows things down a lot. I think overall they do good to help with outages and get things up fairly fast.

3 years ago

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TyGuy Sandy, UT

This is the fastest internet that is available in my area. I pay a lot of money for their gigabit service, but I don't get those kinds of speeds. It's expensive, and with several times a month, the service seems to go down or get really slow, I don't find that I'm getting what I really pay for. But it's the best that's currently around.

3 years ago

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Angela Pyrah Willard, MO

Our new apartment was set up with xfinity, and it has been great. We never lose wi-fi or cable service and have never had a reason to call for help because everything works great!

3 years ago

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Mary West Jordan, UT

Comcast is a necessity! They've been great when we've made changes to our plan and when we've had any issues with our internet they've always helped us get it fixed. I do wish it could be a little less expensive at times, but it's really the only internet provider that works this well in our area!

3 years ago

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Kimberly Maddock Pleasant Grove, UT

Always fast internet. Not only do we get great service, but we have multiple devices between everyone in my family and never have slow or sluggish service. We would highly recomment Comcast Internet!

3 years ago

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Kristin G Pleasant Grove, UT

Comcast is Our internet service provider. I think the price is reasonable and when we have had weather problems in Utah and the service goes out they always credit us on our bill.

3 years ago

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Sarah Fairfax, VA

Overall I was pleased with my internet through them. I was able to always get through to their customer service and any issues were generally resolved quickly. I didn't love how I had to call to try and negotiate a better rate whenever mine expired, but they were generally pretty easy going about giving me the latest promotions.

3 years ago

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Anne Kimball Salt Lake City, UT

We had Comcast Xfinity for years. We re-signed up with them every time we moved because they just always had the best deals and rates! And we exclusively stream and never, ever had an issue with buffering!

3 years ago