Comcast is a major force in the telecommunications industry because of its large service area and the sheer number of customers it has served. If you've ever researched internet packages, Comcast has likely come up.

The company's regular rates start at $49.95 per month. You can bundle TV, phone, and home security services with its internet.

View Xfinity Reviews

The Comcast Company has two major parts: Comcast Cable and NBC Universal. These two parts work together to bring all of the various types of media to homes across the United States.

Xfinity is a part of Comcast Cable and brings phone, TV service, home automation, and high-speed internet to customers. A variety of package options are available depending on the speeds and features accessible in your area.

Xfinity has a commitment to great service that is backed by a money-back guarantee.

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7.3 Overall Score
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#3 Cox Internet chevron_right
7.3 Overall Score
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The Good

  • High Speeds
  • High Availability
  • Security
  • Xfinity Bundle Advantages
  • Contract-Free Option

High Speeds

Xfinity Internet offers some of the highest speeds in the industry. Its internet plans are organized by speed.

  • 15 Mbps ($29.99 per month)
  • 60 Mbps ($29.99–$66.95 per month)
  • 150 Mbps ($44.99 per month)
  • 250 Mbps ($59.99 per month)
  • 400 Mbps ($60–$74.99 per month)
  • 1,000 Mbps ($70 per month)
  • 2,000 Mbps ($299.95 per month)

Some plans may not be available in some areas. Pricing may also vary depending on your location and desired contract length, and these prices can change depending on your timing.

Equipment, installation, and activation fees also apply in some cases. More on that below.

High Availability

Since Xfinity is a large entity in the ISP industry, it covers a huge area across the United States: it's available in 39 states. With that large area coverage comes a lot of variation in upload speeds and download speeds available to you.

Xfinity doesn't have solid available speeds until it conducts a speed test for a specific address. This can be an obstacle if you're looking at internet options but aren't certain about your future zip code.

But, it's also a benefit because customers don't have to pay a fee for a certain speed package unavailable in their area. The price for an internet plan depends on the internet speed that's available; you won't overpay for Mbps that you're not receiving in your location.

When choosing a speed, you should consider whether multiple devices will access the internet. Xfinity provides general package information to give you an idea of what you might pay for certain areas.

Security

Along with quick internet speeds for reasonable prices, Xfinity also promises internet security.

Xfinity has partnered with Norton Antivirus to bring their customers online protection. These security measures are easily downloaded onto any computer or device once the you've chosen your package.

The cost for this software is included in the monthly Xfinity bill. There is no additional charge for this security service.

Free security is a big bonus which could keep you safe from theft and viruses.

Bundling Advantages

Like many other internet service providers, Xfinity offers additional services, like cable, in addition to its high-speed internet. 

But if you think cable is antiquated, that's not your only bundling option with Xfinity. Xfinity has the option for customers to stream hundreds of channels and videos to view in their own homes through Xfinity TV service, the Xfinity Stream app, Xfinity Instant TV, or Xfinity Cable TV. 

Xfinity packages offer the customer more than one of these services. If you choose to add on more services through Xfinity, they're typically bundled at a lower price. This is a huge benefit if you're hunting for several new services, but it's a downside if you're not. 

If you strictly want internet service, you might be missing out on some promotions and better deals.

Contract-Free Option

If you don't plan on staying with Xfinity, or if you plan on moving shortly, you can choose an Xfinity plan with no contract. Customers who choose this option will pay a higher monthly rate, but this is a convenient choice for those who dislike being locked into a contract that may raise rates.

The Bad

  • Data Limits
  • Fees
  • State Coverage

Data Limits

Xfinity does not offer unlimited data. It has implemented data limits. Some of these data caps are as high as 1 TB. 

Xfinity also requires a one- to two-year contract on many of its packages. Some other internet service providers do not have data limits or require contracts, so if you're wary of committing to an ISP long-term, so this may offputting.

Fees

Xfinity's service has a few costs that customers consider hidden fees. While these aren't technically "hidden fees" because they are mentioned in Xfinity's contracts, users sometimes see them as abrupt and unfair:

  • Installation fee. This can be negotiable, but technicians typically charge a $60.00 fee to install Xfinity. Customers can opt for a do-it-yourself kit for a cheaper cost.
  • Reactivation fee. If a customer temporarily turns off their service, Xfinity charges a small reactivation fee.
  • Equipment fee. If you choose to rent Xfinity gateway, the provider's 2-in-1 modem/router, you'll pay a monthly rental price. Customers looking to lower their bill should purchase their own compatible equipment upfront.
  • Xfinity TV fees. Xfinity charges several fees for add-on TV service, including premium channels and DVR.
  • Late payment fee. Xfinity will charge an add-on of $10.00 if a customer pays their bill late.
  • Early termination fee. Xfinity Internet offers customers a 1-year contract where their price is locked in for that year. However, if the customer needs to end the contract early, they are subject to an early termination fee.

More fees might apply depending on your plan. Check your specific Xfinity package, and be aware that many rates are negotiable.

State Coverage

While Xfinity is available in 39 states, some of its competitors are available in all 50. These variables can be a disadvantage and a reason that customers search for other internet service providers for their needs.

The Bottom Line

If you're looking at a few different internet service providers, it can be frustrating to figure out what type of package you can get in your area and how much you'll have to pay. Xfinity requires a contract, has data limits, and isn't available in all 50 states.

However, customers who choose Xfinity Internet will enjoy a host of benefits and features like Norton Antivirus software, access to hotspots across the country, and a money-back guarantee. We recommend checking out Xfinity's services to see if they are a good fit for you. 

Be sure you understand the terms of your internet service agreement and whether there are additional fees, like an installation fee or surcharges for a modem and router.

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User Reviews

Star Rating

3.3
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1,058 Reviews

Review Breakdown

5 star
28%
4 star
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3 star
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2 star
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1 star
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Cf

December 31st, 2019 DETAILS arrow_drop_down
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The customer service is good. I like being able to go into the store and talk to someone in person. That is a huge benefit. The customer service reps are courteous and well trained. The internet service is better than Centurylink. There are many downtimes. It's expensive and you have to call often to find the best price.

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Mike Tierney

December 31st, 2019 DETAILS arrow_drop_down
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We had it installed and they were on time and all works well.

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Kenneth

December 31st, 2019 DETAILS arrow_drop_down
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Like about them Bundle price How can they improve? Their Customer Service should be brought back to the US.

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StcyS

December 31st, 2019 DETAILS arrow_drop_down
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Knowledgeable, courteous, listened to questions and resolved them. Also covered shoes when he came in, very thoughtful.

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Jeff

December 31st, 2019 DETAILS arrow_drop_down
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Automatically give outage status once you are identified to the system

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Mark Delgrosso

December 31st, 2019 DETAILS arrow_drop_down
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For the speed you get, the prices are quite high. The upload speeds are super slow. Reliability is pretty good.

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richard S kane

December 31st, 2019 DETAILS arrow_drop_down
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WE don't always getthe full 5G and the inter et is slow

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CEW

December 20th, 2019 Alexandria, VA DETAILS arrow_drop_down
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Would leave no stars if I could. Worst customer service on the planet. Internet went down, I called, they performed the 10 minute reset (which didn’t help). I called back was put on hold for 20 minutes, called back again and received an automated message that maintenance was being performed and service would be restored by 3 am. If this is true why wasn’t I told in the first place? If I could completely cut the cord from Comcast I would in a New York minute.

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Michelle W

December 16th, 2019 Coraopolis, PA

I never minded using Xfinity Internet, but when my husband and I tried to ask for a better rate, there was nothing they could do for us. Add services and pay more money for things we didn't need. Long story short we switched. If they worked with us, we would've continued with their services. Other than that, the internet was reliable and fast.

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Erin Bengtzen

December 12th, 2019 Salt Lake City, UT DETAILS arrow_drop_down
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pretty expensive, and customer service is a bit ridiculous. it may be the only xfinity service i keep, only because i hate the other options

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Selia

December 12th, 2019 DETAILS arrow_drop_down
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Service goes in and out and the signal is not strong.

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Shelly

December 12th, 2019 DETAILS arrow_drop_down
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Xfinity works great now that we added some web amps to our home. Before that it was spotty in several areas of our home. But now it has great speed and connections in all rooms in our home.

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Courtney Harms

December 12th, 2019 DETAILS arrow_drop_down
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The speed of the internet that they sell is not the speed that you get in your home.

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Al Tarbotton

December 12th, 2019 DETAILS arrow_drop_down
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No improvement needed, but price could be cheaper.

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Jacob

December 12th, 2019 DETAILS arrow_drop_down
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Terrible customer service, zero want to help the customer. They get their money every month, dont worry about getting money back with their "comcast outages"

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Robert

December 12th, 2019 DETAILS arrow_drop_down
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Reliable, however have to cancel every year to get better pricing since they wont adjust pricing from promotional for existing customers

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Rebecca Toney

December 12th, 2019 DETAILS arrow_drop_down
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My ONLY complaint is the cost. My service is great.

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Carolyn F.

December 12th, 2019 DETAILS arrow_drop_down
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Good service but it's so expensive; however, that may just be the way things are now.

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Nawal Benzakour

December 12th, 2019 DETAILS arrow_drop_down
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They are absolutely the worst company on the planet, worst customer service and their processes need serious fixing.

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Jose

December 12th, 2019 DETAILS arrow_drop_down
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I am getting a very good service, thanks

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William

December 12th, 2019 DETAILS arrow_drop_down
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Good constant speed, but they don't inform me when they're doing main

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ANGEL L PINTO

December 12th, 2019 DETAILS arrow_drop_down
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The overall product and services. The modem speed and very easy setup

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Lisa

December 12th, 2019 DETAILS arrow_drop_down
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Comcast is very very Greedy and show no care for there customers

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Erma

December 10th, 2019 Carmichael, CA DETAILS arrow_drop_down
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Can't deal with their customer service! I had cell phone and internet. I called in May 2019 to cancel my phone service and the gal I talked to said after I paid the amount that she was telling me it would be cancelled before June. I started my new service May 30, 2019. I got 2 emails in Oct for my mobile phone saying I owe them money. On November 6 they showed it as an automatic payment which I did not authorize and took money out of my bank account. That is like stealing money from me. There should be some accountability from them. They are crooks!! I will cancel with them all together! I am just telling the truth!! 12/7/2019, Xfinity is doing it again trying to steal my money with auto pay and I have never had auto pay with them and I have cancelled phone and internet with them! They keep emailing and texting me, I have asked them to STOP!!!

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Sara Smith

December 9th, 2019 Riverton, UT DETAILS arrow_drop_down
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We have to have high speed for work purposes from home and this is far and better than any other option we have and never had any troubles with service.

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KC

December 9th, 2019 Riverton, UT DETAILS arrow_drop_down
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We use Xfinitity becuase it has been the fasted internet we've found. We rarely have any issues. Good so far.

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Roberson

December 9th, 2019 Salt Lake City, UT DETAILS arrow_drop_down
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The worst internet provider ever. Prices are ridiculous and they dont even provide the promised speeds of data.

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Nathan D.

December 5th, 2019 Warrendale, PA DETAILS arrow_drop_down
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Xfinity has a monopoly in the area I am in however the service has been reliable, I wish they offered cheaper options for having internet only instead of being forced into a bundled package with home phone and cable.

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Juan

December 4th, 2019 Beaver, PA DETAILS arrow_drop_down
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I currently have Xfinity. I have good and bad feelings about them. Their service is decent. Sometimes my internet goes out. The overall price is good when you get on a promotion. Each year i have to cancel my account so i can get on a plan im not overpaying on.

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Miss. Davis

December 4th, 2019 West Palm Beach, FL DETAILS arrow_drop_down
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I’ve had Xfinity for a little over a year and it has been nothing less of a disaster. My first bill was over $500 and I was initially quoted at $136. Within the past 4 months I have had bills well over $247 and now I’m making payments to my account and the funds are being applied to my Mother’s closed account. 5 failed attempts to get the situation rectified and 3 reconnection fees for disconnections due to their negligence. I have called their retention team and no one can comprehend with you’re applying money to a closed account that doesn’t belong to me. I left Dish Network because Xfinity offered a better bundle plan. This was by far the biggest mistake that I could’ve made!

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Anonymous

December 3rd, 2019 DETAILS arrow_drop_down
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To no avail I have repeatedly asked Comcast, Tri-Link and SunPower to remedy the problem of nonconnectivity between my newly installed 8 solar panels and the Comcast equipment in my home, THis is one way how Comcast et al can improve.

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Jess Parker

December 3rd, 2019 Albuquerque, NM DETAILS arrow_drop_down
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lower price, same and or lower price and faster download/upload then my past provider

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MARK R. THOMPSON

December 3rd, 2019 Rancho Cordova, CA DETAILS arrow_drop_down
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LOVE IT, GREAT SERVICE, FAST INTERNET AND GOOD SELECTION OF ON DEMAND SELECTIONS.

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Donna Murrill

December 3rd, 2019 DETAILS arrow_drop_down
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Internet is fast --- there is a gamer in the family who loves that. But it goes down up to 15 times per day. Customer service is NOT good. Try working for the person paying the bills instead of trying to do as little as possible to spend any money.

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Ty C

December 3rd, 2019 DETAILS arrow_drop_down
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Horrible customer service, no one has the authority to fix anything, billing has NEVER been what they state. Proof in writing means nothing.

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Jane

December 3rd, 2019 Fairfield, CA DETAILS arrow_drop_down
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Provide consistent service to everyone. Told me I am at the end of the line so my service is not the best. Well then, I wish to pay the end of line fee!

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Mekhell Shavers

December 3rd, 2019 Detroit, MI DETAILS arrow_drop_down
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I like the speed of the internet but it could be faster, and it should be cheaper or prizes because I been paying the same price for 2 years.

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Todd K

December 3rd, 2019 Woodridge, IL DETAILS arrow_drop_down
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They were able to set us up with a package that works for us at a decent price

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George Penfield

December 3rd, 2019 Puyallup, WA DETAILS arrow_drop_down
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Not. Happy with them. They will "nickel and dime" you with extra chargrs

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Rodolfo

December 3rd, 2019 Brighton, CO DETAILS arrow_drop_down
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Signal. Internet speeds. Better calls signal. No drop calls

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Ralph Annunziata

December 3rd, 2019 Stuart, FL DETAILS arrow_drop_down
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They need to improve technically. Their service often goes down and getting it back is really troublesome.

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Gwendolyn A Beall

December 3rd, 2019 Naples, FL DETAILS arrow_drop_down
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They were very professional and courteous.internet still goes down some,don't know why.

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Michelle

December 3rd, 2019 Naples, FL DETAILS arrow_drop_down
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Great service in my area, my neighborhood is being upgraded right now.

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Bass4worship

December 3rd, 2019 Sebring, FL DETAILS arrow_drop_down
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To many disconnect. To many freeze up. Need to improve area service.

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Donovan

December 3rd, 2019 Pooler, GA DETAILS arrow_drop_down
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Calls answered professionally and. Issue dealt with in the same manner

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Kelvin Davis

December 3rd, 2019 Bowie, MD DETAILS arrow_drop_down
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Fees are too high are too high for the level of bandwidth and house coverage.

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James Getty

December 3rd, 2019 Indiana, PA DETAILS arrow_drop_down
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Speed is a great asset to this choice , no need for improvement !

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SARA

December 3rd, 2019 Ambridge, PA DETAILS arrow_drop_down
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Super fast internet my family loves it works great for my daughter for school

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Roman Christiansen

December 2nd, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Xfinity is our current Internet Service Provider, and we’ve been very happy with their service. Fast speeds, user friendly customer service. I would absolutely recommend them to anyone in our area.

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Connor

November 29th, 2019 Farmington, UT DETAILS arrow_drop_down
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Xfinity is a monopoly and doesn't have the best service. They don't really care about their customers.