Comcast is a major force in the telecommunications industry because of its large service area and the sheer number of customers it has served. If you've ever researched internet packages, Comcast has likely come up.
The company's regular rates start at $49.95 per month. You can bundle TV, phone, and home security services with its internet.
The Comcast Company has two major parts: Comcast Cable and NBC Universal. These two parts work together to bring all of the various types of media to homes across the United States.
Xfinity is a part of Comcast Cable and brings phone, TV service, home automation, and high-speed internet to customers. A variety of package options are available depending on the speeds and features accessible in your area.
Xfinity has a commitment to great service that is backed by a money-back guarantee.
Xfinity Internet offers some of the highest speeds in the industry. Its internet plans are organized by speed.
Some plans may not be available in some areas. Pricing may also vary depending on your location and desired contract length, and these prices can change depending on your timing.
Equipment, installation, and activation fees also apply in some cases. More on that below.
Since Xfinity is a large entity in the ISP industry, it covers a huge area across the United States: it's available in 39 states. With that large area coverage comes a lot of variation in upload speeds and download speeds available to you.
Xfinity doesn't have solid available speeds until it conducts a speed test for a specific address. This can be an obstacle if you're looking at internet options but aren't certain about your future zip code.
But, it's also a benefit because customers don't have to pay a fee for a certain speed package unavailable in their area. The price for an internet plan depends on the internet speed that's available; you won't overpay for Mbps that you're not receiving in your location.
When choosing a speed, you should consider whether multiple devices will access the internet. Xfinity provides general package information to give you an idea of what you might pay for certain areas.
Along with quick internet speeds for reasonable prices, Xfinity also promises internet security.
Xfinity has partnered with Norton Antivirus to bring their customers online protection. These security measures are easily downloaded onto any computer or device once the you've chosen your package.
The cost for this software is included in the monthly Xfinity bill. There is no additional charge for this security service.
Free security is a big bonus which could keep you safe from theft and viruses.
Like many other internet service providers, Xfinity offers additional services, like cable, in addition to its high-speed internet.
But if you think cable is antiquated, that's not your only bundling option with Xfinity. Xfinity has the option for customers to stream hundreds of channels and videos to view in their own homes through Xfinity TV service, the Xfinity Stream app, Xfinity Instant TV, or Xfinity Cable TV.
Xfinity packages offer the customer more than one of these services. If you choose to add on more services through Xfinity, they're typically bundled at a lower price. This is a huge benefit if you're hunting for several new services, but it's a downside if you're not.
If you strictly want internet service, you might be missing out on some promotions and better deals.
If you don't plan on staying with Xfinity, or if you plan on moving shortly, you can choose an Xfinity plan with no contract. Customers who choose this option will pay a higher monthly rate, but this is a convenient choice for those who dislike being locked into a contract that may raise rates.
Xfinity does not offer unlimited data. It has implemented data limits. Some of these data caps are as high as 1 TB.
Xfinity also requires a one- to two-year contract on many of its packages. Some other internet service providers do not have data limits or require contracts, so if you're wary of committing to an ISP long-term, so this may offputting.
Xfinity's service has a few costs that customers consider hidden fees. While these aren't technically "hidden fees" because they are mentioned in Xfinity's contracts, users sometimes see them as abrupt and unfair:
More fees might apply depending on your plan. Check your specific Xfinity package, and be aware that many rates are negotiable.
While Xfinity is available in 39 states, some of its competitors are available in all 50. These variables can be a disadvantage and a reason that customers search for other internet service providers for their needs.
The customer service is good. I like being able to go into the store and talk to someone in person. That is a huge benefit. The customer service reps are courteous and well trained. The internet service is better than Centurylink. There are many downtimes. It's expensive and you have to call often to find the best price.
We had it installed and they were on time and all works well.
Like about them Bundle price How can they improve? Their Customer Service should be brought back to the US.
Knowledgeable, courteous, listened to questions and resolved them. Also covered shoes when he came in, very thoughtful.
Automatically give outage status once you are identified to the system
For the speed you get, the prices are quite high. The upload speeds are super slow. Reliability is pretty good.
richard S kane
WE don't always getthe full 5G and the inter et is slow
Would leave no stars if I could. Worst customer service on the planet. Internet went down, I called, they performed the 10 minute reset (which didn’t help). I called back was put on hold for 20 minutes, called back again and received an automated message that maintenance was being performed and service would be restored by 3 am. If this is true why wasn’t I told in the first place? If I could completely cut the cord from Comcast I would in a New York minute.
I never minded using Xfinity Internet, but when my husband and I tried to ask for a better rate, there was nothing they could do for us. Add services and pay more money for things we didn't need. Long story short we switched. If they worked with us, we would've continued with their services. Other than that, the internet was reliable and fast.
pretty expensive, and customer service is a bit ridiculous. it may be the only xfinity service i keep, only because i hate the other options
Service goes in and out and the signal is not strong.
Xfinity works great now that we added some web amps to our home. Before that it was spotty in several areas of our home. But now it has great speed and connections in all rooms in our home.
The speed of the internet that they sell is not the speed that you get in your home.
No improvement needed, but price could be cheaper.
Terrible customer service, zero want to help the customer. They get their money every month, dont worry about getting money back with their "comcast outages"
Reliable, however have to cancel every year to get better pricing since they wont adjust pricing from promotional for existing customers
My ONLY complaint is the cost. My service is great.
Good service but it's so expensive; however, that may just be the way things are now.
They are absolutely the worst company on the planet, worst customer service and their processes need serious fixing.
I am getting a very good service, thanks
Good constant speed, but they don't inform me when they're doing main
ANGEL L PINTO
The overall product and services. The modem speed and very easy setup
Comcast is very very Greedy and show no care for there customers
Can't deal with their customer service! I had cell phone and internet. I called in May 2019 to cancel my phone service and the gal I talked to said after I paid the amount that she was telling me it would be cancelled before June. I started my new service May 30, 2019. I got 2 emails in Oct for my mobile phone saying I owe them money. On November 6 they showed it as an automatic payment which I did not authorize and took money out of my bank account. That is like stealing money from me. There should be some accountability from them. They are crooks!! I will cancel with them all together! I am just telling the truth!! 12/7/2019, Xfinity is doing it again trying to steal my money with auto pay and I have never had auto pay with them and I have cancelled phone and internet with them! They keep emailing and texting me, I have asked them to STOP!!!
We have to have high speed for work purposes from home and this is far and better than any other option we have and never had any troubles with service.
We use Xfinitity becuase it has been the fasted internet we've found. We rarely have any issues. Good so far.
The worst internet provider ever. Prices are ridiculous and they dont even provide the promised speeds of data.
Xfinity has a monopoly in the area I am in however the service has been reliable, I wish they offered cheaper options for having internet only instead of being forced into a bundled package with home phone and cable.
I currently have Xfinity. I have good and bad feelings about them. Their service is decent. Sometimes my internet goes out. The overall price is good when you get on a promotion. Each year i have to cancel my account so i can get on a plan im not overpaying on.
I’ve had Xfinity for a little over a year and it has been nothing less of a disaster. My first bill was over $500 and I was initially quoted at $136. Within the past 4 months I have had bills well over $247 and now I’m making payments to my account and the funds are being applied to my Mother’s closed account. 5 failed attempts to get the situation rectified and 3 reconnection fees for disconnections due to their negligence. I have called their retention team and no one can comprehend with you’re applying money to a closed account that doesn’t belong to me. I left Dish Network because Xfinity offered a better bundle plan. This was by far the biggest mistake that I could’ve made!
To no avail I have repeatedly asked Comcast, Tri-Link and SunPower to remedy the problem of nonconnectivity between my newly installed 8 solar panels and the Comcast equipment in my home, THis is one way how Comcast et al can improve.
lower price, same and or lower price and faster download/upload then my past provider
MARK R. THOMPSON
LOVE IT, GREAT SERVICE, FAST INTERNET AND GOOD SELECTION OF ON DEMAND SELECTIONS.
Internet is fast --- there is a gamer in the family who loves that. But it goes down up to 15 times per day. Customer service is NOT good. Try working for the person paying the bills instead of trying to do as little as possible to spend any money.
Horrible customer service, no one has the authority to fix anything, billing has NEVER been what they state. Proof in writing means nothing.
Provide consistent service to everyone. Told me I am at the end of the line so my service is not the best. Well then, I wish to pay the end of line fee!
I like the speed of the internet but it could be faster, and it should be cheaper or prizes because I been paying the same price for 2 years.
They were able to set us up with a package that works for us at a decent price
Not. Happy with them. They will "nickel and dime" you with extra chargrs
Signal. Internet speeds. Better calls signal. No drop calls
They need to improve technically. Their service often goes down and getting it back is really troublesome.
Gwendolyn A Beall
They were very professional and courteous.internet still goes down some,don't know why.
Great service in my area, my neighborhood is being upgraded right now.
To many disconnect. To many freeze up. Need to improve area service.
Calls answered professionally and. Issue dealt with in the same manner
Fees are too high are too high for the level of bandwidth and house coverage.
Speed is a great asset to this choice , no need for improvement !
Super fast internet my family loves it works great for my daughter for school
Xfinity is our current Internet Service Provider, and we’ve been very happy with their service. Fast speeds, user friendly customer service. I would absolutely recommend them to anyone in our area.
Xfinity is a monopoly and doesn't have the best service. They don't really care about their customers.