Comcast is a major force in the telecommunications industry because of its large service area and the sheer number of customers it has served. If you've ever researched internet packages, Comcast has likely come up.

The company's regular rates start at $49.95 per month. You can bundle TV, phone, and home security services with its internet.

View Xfinity Reviews

The Comcast Company has two major parts: Comcast Cable and NBC Universal. These two parts work together to bring all of the various types of media to homes across the United States.

Xfinity is a part of Comcast Cable and brings phone, TV service, home automation, and high-speed internet to customers. A variety of package options are available depending on the speeds and features accessible in your area.

Xfinity has a commitment to great service that is backed by a money-back guarantee.

Top Ranked Companies

company logo
#2 AT&T Internet chevron_right
7.3 Overall Score
3.2
starstarstarstar_halfstar_border
(446)
company logo
#3 Cox Internet chevron_right
7.3 Overall Score
3.4
starstarstarstar_halfstar_border
(222)

The Good

  • High Speeds
  • High Availability
  • Security
  • Xfinity Bundle Advantages
  • Contract-Free Option

High Speeds

Xfinity Internet offers some of the highest speeds in the industry. Its internet plans are organized by speed.

  • 15 Mbps ($29.99 per month)
  • 60 Mbps ($29.99–$66.95 per month)
  • 150 Mbps ($44.99 per month)
  • 250 Mbps ($59.99 per month)
  • 400 Mbps ($60–$74.99 per month)
  • 1,000 Mbps ($70 per month)
  • 2,000 Mbps ($299.95 per month)

Some plans may not be available in some areas. Pricing may also vary depending on your location and desired contract length, and these prices can change depending on your timing.

Equipment, installation, and activation fees also apply in some cases. More on that below.

High Availability

Since Xfinity is a large entity in the ISP industry, it covers a huge area across the United States: it's available in 39 states. With that large area coverage comes a lot of variation in upload speeds and download speeds available to you.

Xfinity doesn't have solid available speeds until it conducts a speed test for a specific address. This can be an obstacle if you're looking at internet options but aren't certain about your future zip code.

But, it's also a benefit because customers don't have to pay a fee for a certain speed package unavailable in their area. The price for an internet plan depends on the internet speed that's available; you won't overpay for Mbps that you're not receiving in your location.

When choosing a speed, you should consider whether multiple devices will access the internet. Xfinity provides general package information to give you an idea of what you might pay for certain areas.

Security

Along with quick internet speeds for reasonable prices, Xfinity also promises internet security.

Xfinity has partnered with Norton Antivirus to bring their customers online protection. These security measures are easily downloaded onto any computer or device once the you've chosen your package.

The cost for this software is included in the monthly Xfinity bill. There is no additional charge for this security service.

Free security is a big bonus which could keep you safe from theft and viruses.

Bundling Advantages

Like many other internet service providers, Xfinity offers additional services, like cable, in addition to its high-speed internet. 

But if you think cable is antiquated, that's not your only bundling option with Xfinity. Xfinity has the option for customers to stream hundreds of channels and videos to view in their own homes through Xfinity TV service, the Xfinity Stream app, Xfinity Instant TV, or Xfinity Cable TV. 

Xfinity packages offer the customer more than one of these services. If you choose to add on more services through Xfinity, they're typically bundled at a lower price. This is a huge benefit if you're hunting for several new services, but it's a downside if you're not. 

If you strictly want internet service, you might be missing out on some promotions and better deals.

Contract-Free Option

If you don't plan on staying with Xfinity, or if you plan on moving shortly, you can choose an Xfinity plan with no contract. Customers who choose this option will pay a higher monthly rate, but this is a convenient choice for those who dislike being locked into a contract that may raise rates.

The Bad

  • Data Limits
  • Fees
  • State Coverage

Data Limits

Xfinity does not offer unlimited data. It has implemented data limits. Some of these data caps are as high as 1 TB. 

Xfinity also requires a one- to two-year contract on many of its packages. Some other internet service providers do not have data limits or require contracts, so if you're wary of committing to an ISP long-term, so this may offputting.

Fees

Xfinity's service has a few costs that customers consider hidden fees. While these aren't technically "hidden fees" because they are mentioned in Xfinity's contracts, users sometimes see them as abrupt and unfair:

  • Installation fee. This can be negotiable, but technicians typically charge a $60.00 fee to install Xfinity. Customers can opt for a do-it-yourself kit for a cheaper cost.
  • Reactivation fee. If a customer temporarily turns off their service, Xfinity charges a small reactivation fee.
  • Equipment fee. If you choose to rent Xfinity gateway, the provider's 2-in-1 modem/router, you'll pay a monthly rental price. Customers looking to lower their bill should purchase their own compatible equipment upfront.
  • Xfinity TV fees. Xfinity charges several fees for add-on TV service, including premium channels and DVR.
  • Late payment fee. Xfinity will charge an add-on of $10.00 if a customer pays their bill late.
  • Early termination fee. Xfinity Internet offers customers a 1-year contract where their price is locked in for that year. However, if the customer needs to end the contract early, they are subject to an early termination fee.

More fees might apply depending on your plan. Check your specific Xfinity package, and be aware that many rates are negotiable.

State Coverage

While Xfinity is available in 39 states, some of its competitors are available in all 50. These variables can be a disadvantage and a reason that customers search for other internet service providers for their needs.

The Bottom Line

If you're looking at a few different internet service providers, it can be frustrating to figure out what type of package you can get in your area and how much you'll have to pay. Xfinity requires a contract, has data limits, and isn't available in all 50 states.

However, customers who choose Xfinity Internet will enjoy a host of benefits and features like Norton Antivirus software, access to hotspots across the country, and a money-back guarantee. We recommend checking out Xfinity's services to see if they are a good fit for you. 

Be sure you understand the terms of your internet service agreement and whether there are additional fees, like an installation fee or surcharges for a modem and router.

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

3.3
starstarstarstar_halfstar_border

1,058 Reviews

Review Breakdown

5 star
28%
4 star
22%
3 star
19%
2 star
11%
1 star
21%

Sentiment Criteria

Value for your money
starstarstar_halfstar_borderstar_border
Quality of product or service
starstarstar_halfstar_borderstar_border
Customer service
starstarstar_halfstar_borderstar_border
Company trustworthiness
starstarstar_halfstar_borderstar_border
search cancel
starstarstarstarstar_border

Jillaine Clark

February 10th, 2020 Orem, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Xfinity has been the most reliable I have found. I haven't loved it completely because I think it's overpriced and slow for what you pay for.

starstarstarstarstar

Camille

February 10th, 2020 Lynnwood, WA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very happy with my internet service. I love the hotspots. The cost has been acceptable as well.

starstarstarstar_borderstar_border

AmyConder22

February 10th, 2020 South Jordan, UT DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

We have had comcast in the past and their service has been good however after their promotional period is over you are always paying so much. Now we don’t even have them as a choice.

starstarstarstarstar_border

kayshel

February 6th, 2020 Herriman, UT DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

xfinity is definitely the best service in my area, but the price has raised twice in the year plus that I have been with them, which is discouraging.

starstarstarstarstar_border

Angelina Hamilton

February 6th, 2020 Gulfport, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Great speeds for the price. Have no complaints. Able to steam tv without interruptions or throttling.

starstarstarstarstar

PessoaJ

February 5th, 2020 Herriman, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

We currently have Comcast internet and have been pleased. When I have had to call, the service representative has been helpful and has solved my issues. I feel like I get a good deal for my money.

starstarstar_borderstar_borderstar_border

Jamie Neider

February 5th, 2020 Magna, UT DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Ugh. They charged us an arm and leg for cable and internet. Prices kept going up and up. Finally changed companies.

starstarstar_borderstar_borderstar_border

Bryndie

February 4th, 2020 Managua, MN

Super slow internet service provider. My connection is often choppy and difficult to work with. Customer service wasn’t very helpful either

starstarstarstar_borderstar_border

J M

February 3rd, 2020 Rigby, ID DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

I’ve had it for 13 years. I don’t like it at the price goes up quite often every month every other month. Seems to work just fine. They don’t tell you what deals are the best they just let you spend money

starstar_borderstar_borderstar_borderstar_border

Mariel Marroquin

January 31st, 2020 , DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Whenever I moved to Houston back in 2016 and after doing my research and asking people I was told that Xfinity is the best in the Houston area, so i decided to get the service and right after getting it i started with the supposedly fastes internet for around 70 dlls a month, after a few month of usage i didn't get any internet in the upstairs area, tech guys came to my house twice and they said my service was 100% good and working everywhere I could have internet in my room or in any room. I was so disappointed and called the again they told me i needed to increase my speed, I upgraded to 85 dlls and still the same. After calling to request to cancel my service one customer service rep told me she will sent me a router and told me to try it out at no cost, after one month my bill rise to 128 dlls for the SAME internet no change at all, I called to see what was happening and their response was "We can cancel at any time you request" Soo disappointed they wont want to make it right to me!! Im currently looking to switch and will cancel their service this weekend, we get a lot of outages during the month and I need a company that is consistent, XFINITY is FAKE and their staff is not trained the same. DO NOT GET XFINITY !!!! Best of luck!

starstarstarstarstar

Seth

January 30th, 2020 Managua, MN

My parents home has Comcast Xfinity and they have fantastic WiFi that never goes out! Very reliable service!

starstarstarstarstar_border

Ariyanna Pierre-Louis

January 29th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Xfinity has always been great with their customer service. I have experienced little to no problems with them. I also appreciate their variety of cable packages.

starstarstar_borderstar_borderstar_border

chris Francom

January 29th, 2020 Houston, TX DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Overpriced and under deliver. They never deliver advertised speeds and are constantly try to increase rates.

starstar_borderstar_borderstar_borderstar_border

Michigan Consumer

January 28th, 2020 Northville, MI DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

My story: I moved into my new place and ordered internet services at a speed of 150 mbps. After experiencing horrible internet speed and connection issues in a populated area, I complained and found out after several phone calls that 150 mbps is not even available in my area!! That is fraud! So, once I called them out on their lie, they were glad to adjust my bill to a lower unlimited data plan. Now, several monts later, my bill is all paid up and I get another bill from them for $90 for exceeding the allowed data usage on my "unlimited plan". I called them and they said I owe the money but I will be filing a complaint and cancelling my future services with them. It is sad that a company this size feels the need to conduct dishonest business practices! So angry!

starstar_borderstar_borderstar_borderstar_border

pcampagna

January 28th, 2020 Indiana, PA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I've never been unhappier with a company than comcast. They are ridiculously over proved, keep adding less and charging more. I can't wait until I can get rid if them, but they have a freaking monopoly in my area fro internet, so i an freaking stuck. So I just want internet because their cable is getting more and more expemnsive, bnut they KEEP RAIsing thEIER IntErnet!

history
starstarstarstar_borderstar_border

Dan H Brown

January 27th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

need to lower price and customer service. Had to wait a year to get cable buried.

starstarstarstar_borderstar_border

Christine Hasselbach

January 27th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

The internet is very intermittent. I don't get what I pay for.

starstarstarstarstar

Lev Ropes

January 27th, 2020 Golden, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent service especially on the helpline

starstarstarstarstar_border

Terry

January 27th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

They offer great speeds but value for money ratio has always been an issue especially with new companies emerging in this market.

starstarstarstarstar_border

Cam McClellan

January 27th, 2020 Magna, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Overall a good experience, but we have had some issues with really slow Internet which doesn’t work well when you are trying to do business.

starstarstarstar_borderstar_border

Madison Kneiss

January 27th, 2020 Gulfport, MS DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstar_borderstar_border

This was the only option I had a few years ago and it was terrible. The only good thing was that a worker could come out to my house and test the connect and speed.

starstarstar_borderstar_borderstar_border

Justin McMurtrey

January 27th, 2020 South Jordan, UT DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Xfinity is so overpriced. They also have terrible customer service. I think they have great internet, but not for the price they charge. If you have other options, I would look elsewhere.

starstarstarstarstar

Asia Bui

January 20th, 2020 Gulfport, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love using xfinity because even when i am not home I can still use it whenever i am out and about

starstar_borderstar_borderstar_borderstar_border

ChanceyParker

January 20th, 2020 Jackson, MS DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Terrible service because it’s so slow. This was unfortunately the only service provider that I could use while living in Hattiesburg ms (in my neighborhood).

starstar_borderstar_borderstar_borderstar_border

Mason

January 17th, 2020 Lehi, UT DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Xfinity is not only the worst internet company I've been provided. They are the worst business I have ever dealt with period. 7 times they have screwed up our account and devices. Employees at store, and the phone clearly have no idea what they are doing. It's been 4 months, still nothing correct or working. Do not use Xfinity!! I normally never leave negative comments, but these guys are the worst.

starstar_borderstar_borderstar_borderstar_border

spaceyfisherman

January 16th, 2020 Olive Branch, MS

Terribly inconsistent service. Always rotating between offline and online. It's not a hardware problem (we have a new router and modem, and they replaced the cables coming into the house). If I paid a percentage of the bill correlating to the time my wifi has worked then I should be paying about $1 a month. A waste.

starstar_borderstar_borderstar_borderstar_border

Dzung Phan

January 16th, 2020 Savannah, GA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I just signed a 12 months contract for internet last week for $30/month with automatic payment and eco bill. This afternoon , I checked my Xfinity account and it showed $40/month. I called and talked to an Xfinity agent, he told me that $30/month take 45 days in effect ! That wasn’t the words the sale agent torment: $30/month for 12 months contract with auto pay and eco bill sign up !!! The Xfinity billing agent told me differently and he said is in the paperworks ! I did not receive any paperwork for that. I think Xfinity is cheating the customers with the way the agent said : it takes 45 days in effect contradiction from the store sale agent !!! ***Everyone should be aware of this slicked cheating customers before sign in any contract with Xfinity.

starstarstar_borderstar_borderstar_border

April

January 16th, 2020 Frederick, MD DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Service is ok sometimes they services disconnect at midnight I came from my job and the Internet is out of service. And some chanels distorted. Each year or maybe in some months they increase the values it’s too much expensive jut pay for cable and Internet. Now for rent a modem $14 is too much what they want we are paying service and still we pay to pay $14 for rent of the modem. For each box 9.95, regional broadcast they increase to $14 and $9 for regional sport fee. Wow I have contract for 2 years but now when this ends I will end with this company. At the beginning this Comcast was good now it’s too expensive. I will try different company now.

starstarstarstar_borderstar_border

Zac Cannon

January 16th, 2020 Long Beach, MS DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I used Comcast/Xfinity Internet and Cable when I was living in an apartment while attending college. The service was okay, but was not fast for what I paid for it and it shut down frequently. I wouldn't say it was bad, but definitely was not great.

starstarstarstar_borderstar_border

Luna

January 15th, 2020 Rockville, MD

It is almost everywhere. Recommended only if you use wifi a lot. Sometimes the internet isn't stable. And the price is relatively expensive.

starstar_borderstar_borderstar_borderstar_border

Mickey Mangum

January 13th, 2020 Long Beach, MS DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Absolutely the worst customer experience I've ever experienced. I was moved to a location that did not have Comcast service. I paid everything in full and canceled the service. I spoke directly to them and was assured I had pail all I needed to. Fast forward several months and I get a call from a bill collector saying that I was being sued for past due amount of $150 in cancellation fees. I had to formally dispute the situation and spent many hours on the phone getting it fixed. Terrible.

starstarstarstarstar

Yanesezah Fenelon

January 10th, 2020 Delray Beach, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Xfinity has great fast paced internet. The internet is able to reach all the rooms in the house with no problem.

starstarstarstarstar_border

Naya

January 10th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I have Xfnitiy internet now and sometimes it is not always the best as far as strength, but reliable for a college student's needs

starstarstarstarstar

Diamond Collins

January 10th, 2020 Jacksonville, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Xfinity's internet is fast and has a strong connection. It works well everywhere in my house.

starstarstarstarstar

Haelyn Lahens

January 9th, 2020 Deerfield Beach, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I am always able to use my Xfinity app wherever I am for anything I need. The loading and recording of items never come as a difficulty and it is overall an amazing experience, not having to worry about delays and slowness.

starstar_borderstar_borderstar_borderstar_border

Christina

January 8th, 2020 North Charleston, SC DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Absolutely appalled by the customer service at Comcast Xfinity Internet. My signed on in October 2018 without a contract period (knowing as a military fiance I'd be moving) and was told the rate. I was told I could self-install, which was wrong. I had to wait for a representative to be available to come out which lead to my service actually starting over a month after I had signed up. A year after joining my cost increased, I asked why, in which they responded I was in a year long contract/promotion. Multiple representatives in Atlanta called around my "renewal" time, all offering different promos and all saying I had to commit over the phone at the moment. That if I did not commit now there was no guarantee the deal would be available later, even when I asked for documentation they said I had to stay on the phone to receive, read, and commit or the deal would end. I accepted the increase, to now find out two months later they increased their rates for anyone not in contract. I explained again I didn't commit before because I was engaged to someone in the Army and now I can't commit to a contract because we are going to be living somewhere without Xfinity. I asked if a discount was available, they said there are discounts they are allowed to offer but not for my circumstances. The "escalation" representative told me if I had signed on originally under his name, I would have gotten out of my contract with the move, but there is nothing they could do for us at this point. The only deal I could get was for signing up for auto-pay which wouldn't start for 45 days (we're likely moving before that). My bill has now increased twice and my service has been worse than ever since I didn't "renew" in October. I would highly recommend going with anyone else if possible.

starstarstarstarstar

Breannah Brooks

January 8th, 2020 Jacksonville, FL

My experience with xfinity WiFi is very good. It barely goes out and it is faster than any other WiFi I’ve had before.

starstarstarstarstar_border

Olmanika Milfort

January 7th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I have been a loyal Xfinity customer since I was six and now I am a student in college. It has great internet speed and the channels are very vast

starstarstarstarstar_border

Claudina Moreau

January 6th, 2020 Fort Lauderdale, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Can be expensive but offers good products that can be found anywhere. They also have good customer service.

starstarstarstarstar

Sarah Marfo

January 2nd, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

To any college student, This is the best network to use at your apartment. The set up is simple and the conection is very strong. In my apartment 5 people use the same router and we each have 2-3 devices connected to it and it still is fast.

starstar_borderstar_borderstar_borderstar_border

Dzevdet

December 31st, 2019 Tucker, GA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Just sign up with comcast When i called them they saying that they have the best internet the first month everything was fine beginning off second month internet is really slow when i called them they just saying sorry this is the package you have and I'm paying $105 a month and I'm gonna leave everyday comments until this reaches the cooperate office because this is a rip off shame on comcast

starstar_borderstar_borderstar_borderstar_border

Collette Hagen

December 31st, 2019 Spokane, WA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

The Wi-Fi connection is poor at best. The connection is never stable or strong making it impossible to get any work done.

starstar_borderstar_borderstar_borderstar_border

Kris Szekes

December 31st, 2019 Acworth, GA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I am hoping to call some attention to my current issues with Comcast Xfinity! On December 4 I called about getting new service run to our new home in Woodstock. This is a new construction development with 4 homes. The neighbor right outside our neighborhood has Comcast! First call I was told a request needed to be put in to see if the address was serviceable, and the agent would call me back within 48-72 hours. December 6 I called back..an agent then said " I can't believe they haven't called you back, they are usually very quick with this type of response. Let me put a note on your account stating you called and need an answer." I then called back December 9, another agent told me "it could be up to 10 business days before they have an answer back from the CAR department." On December 12 we got an automated call saying "your address is not serviceable" December 13 I called and was told a request was put in to CAR to make the road and homes serviceable. I asked for a timeline and they couldn't give me one. I called daily for ten days to try and get some kind of timeline or responsible response! I got a different answer every time I called. " We can't run lines until the development is completed" "Well I see here we told you on December 12..." "Let me send you to our moving department" The agents would tell me whatever they could so I would just hang up. The agent who sent me to the moving department ended up sending me to technical support. Technical support laughed and responded " I am the furthest guy to be able to assist you." He did the best he could and transferred me to where he thought I could be helped. But nope that guy just said "My supervisor said we expedited your ticket and that is all we can do at this point." I have asked to speak directly to the CAR department just so I can receive some kind of timeline... and I have gotten "I don't have access to that department," "My supervisor said they don't have a direct line," "I will email that department and have them call you withing 3 hours" (no one ever called). Mind you through this whole thing every time I call the only notes in Xfinity's system is from December 12 when we were told address was serviceable. The developer of my community has been trying since February 2019 to get internet ran!! During my multiple calls I have been answering survey questions. I got a call back about one of my many surveys I completed. That agent directed me to their moving department. I immediately called that number in hopes they could assist me. Come to find out it is a third party company called Porch.com. The agent their said he would set up a technician to come out in 4 days and do a survey on the house and the tech would call in a work order to get a line run. The day before the actual appointment we get a confirmation from Xfinity with the wrong address. We called Porch.com back and they said the address they show is correct, and we needed to call Xfinity. So I called Xfinity... They told me "the address is not serviceable, and let me transfer you to the CAR department." The first question I asked the agent when she picked up was "Is this the CAR department?" her response was yes. Then after she went through all my notes she said their is nothing I can do until I get an update from the original agent who put in the order on December 12. I asked " Is there a direct line I can call you back on, since no one can seem to direct me to you?" Her response is I am just the billing department, you can call 1800Comcast. If i could have reached through the phone and smacked that woman I would have. So now our appointment has been cancelled. My husband works from home and we have kids! Who can live without internet these days. We close this Friday December 27 and can't even move into our new home because my husband can't even work! We only have one vehicle. So if my husband had to drive somewhere to work, the children and I would be stranded! I even at one point told the agent "Whatever amount of money needs to be thrown at this, let me know!" We live in a modern world and we have no other option other then Comcast and they do not give two licks about their customers. We can get a hotspot but that type of service is not going to work for the type of work Husband does. THIS HAS BEEN A COMPLETE NIGHTMARE

starstarstarstarstar

Clint Hastings

December 31st, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Perfect so far! Love the options! Excellent customer service!

starstarstarstar_borderstar_border

MarkB

December 31st, 2019 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Stable, fast service but beware of bait and switch pricing. They raise prices a significant amount after initial prices expire. Customer service is spotty and there is no central office where you can file a complaint.

starstarstarstar_borderstar_border

Cf

December 31st, 2019 DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

The customer service is good. I like being able to go into the store and talk to someone in person. That is a huge benefit. The customer service reps are courteous and well trained. The internet service is better than Centurylink. There are many downtimes. It's expensive and you have to call often to find the best price.

starstarstarstarstar

Jeff

December 31st, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Automatically give outage status once you are identified to the system

starstarstarstarstar_border

Kenneth

December 31st, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Like about them Bundle price How can they improve? Their Customer Service should be brought back to the US.

starstarstarstarstar_border

StcyS

December 31st, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Knowledgeable, courteous, listened to questions and resolved them. Also covered shoes when he came in, very thoughtful.

starstarstarstar_borderstar_border

Mark Delgrosso

December 31st, 2019 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

For the speed you get, the prices are quite high. The upload speeds are super slow. Reliability is pretty good.