Comcast is a major force in the telecommunications industry because of its large service area and the sheer number of customers it has served. If you've ever researched internet packages, Comcast has likely come up.

The company's regular rates start at $49.95 per month. You can bundle TV, phone, and home security services with its internet.

View Xfinity Reviews

The Comcast Company has two major parts: Comcast Cable and NBC Universal. These two parts work together to bring all of the various types of media to homes across the United States.

Xfinity is a part of Comcast Cable and brings phone, TV service, home automation, and high-speed internet to customers. A variety of package options are available depending on the speeds and features accessible in your area.

Xfinity has a commitment to great service that is backed by a money-back guarantee.

Top Ranked Companies

company logo
#2 AT&T Internet chevron_right
7.3 Overall Score
3.2
starstarstarstar_halfstar_border
(446)
company logo
#3 Cox Internet chevron_right
7.3 Overall Score
3.4
starstarstarstar_halfstar_border
(222)

The Good

  • High Speeds
  • High Availability
  • Security
  • Xfinity Bundle Advantages
  • Contract-Free Option

High Speeds

Xfinity Internet offers some of the highest speeds in the industry. Its internet plans are organized by speed.

  • 15 Mbps ($29.99 per month)
  • 60 Mbps ($29.99–$66.95 per month)
  • 150 Mbps ($44.99 per month)
  • 250 Mbps ($59.99 per month)
  • 400 Mbps ($60–$74.99 per month)
  • 1,000 Mbps ($70 per month)
  • 2,000 Mbps ($299.95 per month)

Some plans may not be available in some areas. Pricing may also vary depending on your location and desired contract length, and these prices can change depending on your timing.

Equipment, installation, and activation fees also apply in some cases. More on that below.

High Availability

Since Xfinity is a large entity in the ISP industry, it covers a huge area across the United States: it's available in 39 states. With that large area coverage comes a lot of variation in upload speeds and download speeds available to you.

Xfinity doesn't have solid available speeds until it conducts a speed test for a specific address. This can be an obstacle if you're looking at internet options but aren't certain about your future zip code.

But, it's also a benefit because customers don't have to pay a fee for a certain speed package unavailable in their area. The price for an internet plan depends on the internet speed that's available; you won't overpay for Mbps that you're not receiving in your location.

When choosing a speed, you should consider whether multiple devices will access the internet. Xfinity provides general package information to give you an idea of what you might pay for certain areas.

Security

Along with quick internet speeds for reasonable prices, Xfinity also promises internet security.

Xfinity has partnered with Norton Antivirus to bring their customers online protection. These security measures are easily downloaded onto any computer or device once the you've chosen your package.

The cost for this software is included in the monthly Xfinity bill. There is no additional charge for this security service.

Free security is a big bonus which could keep you safe from theft and viruses.

Bundling Advantages

Like many other internet service providers, Xfinity offers additional services, like cable, in addition to its high-speed internet. 

But if you think cable is antiquated, that's not your only bundling option with Xfinity. Xfinity has the option for customers to stream hundreds of channels and videos to view in their own homes through Xfinity TV service, the Xfinity Stream app, Xfinity Instant TV, or Xfinity Cable TV. 

Xfinity packages offer the customer more than one of these services. If you choose to add on more services through Xfinity, they're typically bundled at a lower price. This is a huge benefit if you're hunting for several new services, but it's a downside if you're not. 

If you strictly want internet service, you might be missing out on some promotions and better deals.

Contract-Free Option

If you don't plan on staying with Xfinity, or if you plan on moving shortly, you can choose an Xfinity plan with no contract. Customers who choose this option will pay a higher monthly rate, but this is a convenient choice for those who dislike being locked into a contract that may raise rates.

The Bad

  • Data Limits
  • Fees
  • State Coverage

Data Limits

Xfinity does not offer unlimited data. It has implemented data limits. Some of these data caps are as high as 1 TB. 

Xfinity also requires a one- to two-year contract on many of its packages. Some other internet service providers do not have data limits or require contracts, so if you're wary of committing to an ISP long-term, so this may offputting.

Fees

Xfinity's service has a few costs that customers consider hidden fees. While these aren't technically "hidden fees" because they are mentioned in Xfinity's contracts, users sometimes see them as abrupt and unfair:

  • Installation fee. This can be negotiable, but technicians typically charge a $60.00 fee to install Xfinity. Customers can opt for a do-it-yourself kit for a cheaper cost.
  • Reactivation fee. If a customer temporarily turns off their service, Xfinity charges a small reactivation fee.
  • Equipment fee. If you choose to rent Xfinity gateway, the provider's 2-in-1 modem/router, you'll pay a monthly rental price. Customers looking to lower their bill should purchase their own compatible equipment upfront.
  • Xfinity TV fees. Xfinity charges several fees for add-on TV service, including premium channels and DVR.
  • Late payment fee. Xfinity will charge an add-on of $10.00 if a customer pays their bill late.
  • Early termination fee. Xfinity Internet offers customers a 1-year contract where their price is locked in for that year. However, if the customer needs to end the contract early, they are subject to an early termination fee.

More fees might apply depending on your plan. Check your specific Xfinity package, and be aware that many rates are negotiable.

State Coverage

While Xfinity is available in 39 states, some of its competitors are available in all 50. These variables can be a disadvantage and a reason that customers search for other internet service providers for their needs.

The Bottom Line

If you're looking at a few different internet service providers, it can be frustrating to figure out what type of package you can get in your area and how much you'll have to pay. Xfinity requires a contract, has data limits, and isn't available in all 50 states.

However, customers who choose Xfinity Internet will enjoy a host of benefits and features like Norton Antivirus software, access to hotspots across the country, and a money-back guarantee. We recommend checking out Xfinity's services to see if they are a good fit for you. 

Be sure you understand the terms of your internet service agreement and whether there are additional fees, like an installation fee or surcharges for a modem and router.

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

3.3
starstarstarstar_halfstar_border

1,058 Reviews

Review Breakdown

5 star
28%
4 star
22%
3 star
19%
2 star
11%
1 star
21%

Sentiment Criteria

Value for your money
starstarstar_halfstar_borderstar_border
Quality of product or service
starstarstar_halfstar_borderstar_border
Customer service
starstarstar_halfstar_borderstar_border
Company trustworthiness
starstarstar_halfstar_borderstar_border
search cancel
starstarstarstar_borderstar_border

Kate Young

January 30th, 2018 DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

There are many times when it is slow or poor availablility.

starstarstarstar_borderstar_border

Stan Burg

January 30th, 2018 DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Their cable boxes are not consistently reliable. Have to reboot them often as once per week.

starstarstarstarstar_border

Karl Grimmett

January 30th, 2018 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very reliable and fast download speeds, I would give a 5 start if they would offer residential upload speeds greater than 10 Mbps

starstar_borderstar_borderstar_borderstar_border

Jeffrey Zwier

January 30th, 2018 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Terrible customer service. Spotty internet

starstarstarstarstar

Judith Clark

January 30th, 2018 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Xfinity provides my internet, tv, and home phone. I have had them for years. Very few problems, and if something does go wrong I get help on line or even a service call very quickly.

starstarstarstarstar

Laura

January 30th, 2018 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very fast. No problems. Reasonable rates.

starstar_borderstar_borderstar_borderstar_border

David Armstrong

January 30th, 2018 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

They raise their rates very often AND charge different rates to different homes on the same street.

starstarstar_borderstar_borderstar_border

Cheryl Nichols

January 30th, 2018 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Because they keep raising prices and service never gets any better.

starstarstar_borderstar_borderstar_border

Misty

January 30th, 2018 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Too expensive for the spotty service we receive.

starstarstarstarstar_border

James Bell

January 30th, 2018 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

It works. I bundle Phone, TV, Internet and Security. I think I get a good service

starstarstarstar_borderstar_border

Joanne Short

January 30th, 2018 DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

COMCAST IN GENERAL GOES OUT TOO FREQUENTLY

starstarstarstar_borderstar_border

Toni L Hite

January 30th, 2018 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Pricing options are outrageous. I need the internet and hardly watch TV but if I get the basic version it costs just as much as having all the channels.

starstarstarstar_borderstar_border

Oscar Shimabukuro

January 30th, 2018 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I had no problems, but the fees kept going higher.

starstarstarstar_borderstar_border

Paul Feldan

January 30th, 2018 DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

cost, variable speed, don't always get the download speed I am paying for

starstarstarstarstar_border

Neesie

January 30th, 2018 DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstar_borderstar_border

They were amazing for a long time and at one that me I would have given them 5 stars but lately it crashes and it slow.

starstarstar_borderstar_borderstar_border

Pegi

January 30th, 2018 DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Horrible customer service, constant service issues

starstarstar_borderstar_borderstar_border

Judy Ernst

January 30th, 2018 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Prices are too high and too many service interruptions.

starstarstar_borderstar_borderstar_border

Megan Warren

January 30th, 2018 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

limited amount of streaming data on internet service, if you go over, you have to pay for the higher tier and there is no warning. The signal is unreliable, it cuts out and I have to reconnect to the internet all the time, the three different tiers of speeds available is ridiculous as are their prices. Their customer service is for the most part terrible. I've had very few good experiences with them. They took over a year of my internet being out for hours at a time to realize I had an outdated modem that I rent from them and their updates weren't installing on my modem. How is this possible? Shouldn't they get error messages when rented equipment is not receiving the correct update or becomes outdated?

starstarstarstar_borderstar_border

Wanda L Bento

January 26th, 2018 Acushnet, MA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Be careful! Prices increase almost quarterly. You agree to a plan but then they get you on all the other miscellaneous fees!!!!! And every year the price increases!!!! Monopoly?

starstar_borderstar_borderstar_borderstar_border

Theresa Gowl

January 12th, 2018 Kissimmee, FL DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Was suppose to work tonight and here at the house totally bewildered at midnight. My internet with COMCAST XFINITY has been on the fritz for the 6 month's I have had it. So two days ago spoke with them and it appeared the box was faulty. So we schedule today at noon for the box to be replaced. The guy arrives at 12:30 and the horror begins, He keeps telling me the line is bad. It ends up he destroys all of my working internet and TV's. 8 Hours later another contractor comes out and fixes everything back to where it is suppose to be. I have had it with comcast!!!!!!! ALL DAY COMCAST REALLY??? I still have a wire in my front yard that they never bury.

starstarstarstarstar_border

Tiffany

December 19th, 2017 Phoenix, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Overall our experience with Comcast was positive. I worked from home and needed to have an internet provider with fast speeds, that was dependable. There were only a handful of times that our internet was down. The only negative experience I had with Comcast was with their customer service department. I kept getting transferred to other departments and it to longer to get my issue resolved. Thankfully I didn't have to call very often.

starstarstarstarstar_border

Jacinda E

December 19th, 2017 Sandy, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

This is probably the best internet service that we have gotten. The internet connection works a lot better than Comcast and the customer service is pretty good.

history
starstarstarstar_borderstar_border

Natasha

December 19th, 2017 Salt Lake City, UT

The internet is good, but the customer service is terrible.

starstarstarstarstar

Dale Ash

December 19th, 2017 Sandy, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I've never had problems with my internet with Comcast/Xfinity. It has been fast and reliable.

starstarstarstar_borderstar_border

Suzanna Wootton

December 18th, 2017 Springville, UT DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Internet works, but sometimes its kind of slow and goes out. I wish they'd give you a better router upon installation.

starstarstarstar_borderstar_border

Chris Wootton

December 18th, 2017 Ogden, UT DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Expensive products and company's likes to gouge you when ever they can.

starstarstarstarstar

Alicia

December 15th, 2017 Salt Lake City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Fast and friendly service from everyone very helpful can understand all of the people service is fixed very fast

starstarstarstarstar_border

Valerie Gundersen

December 12th, 2017 American Fork, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I have used the online chat customer service option several times. Each time, the representatives have been very helpful at resolving my internet issues. It was a lot faster than having to call and talk to someone. I would recommend everyone use the chat feature if possible!

starstarstarstar_borderstar_border

Emerald Scott

December 5th, 2017 West Jordan, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

The internet is the best for the price, but their customer service over the phones is the worst I've had to deal with in a long time. It takes hours to get anything done that way. If you want something it's best to just go to a store and talk to a person directly.

starstarstarstarstar_border

Tara Beckert

December 5th, 2017 Saratoga Springs, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I've loved our Comcast Xfinity Internet. Its fast and reliable. The price is more expensive but you get what you pay for. All of the technicians who have come to fix issues or set things up have been professional and easy to work with.

starstarstarstarstar

Evan Rasmussen

November 29th, 2017 Sandy, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

poor customer service but its what there is

starstarstar_borderstar_borderstar_border

Nichole Davidson

November 13th, 2017 Sandy, UT DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

I've never had a good experience with Comcast Xfinity nor has anyone I know. Customer service doesn't know much or how to help, especially if you get some sort of deal through your HOA or through a 3rd party provider. The modem/router they provide is poor quality so when they say you're getting a certain speed it's only if you go out and buyer an expensive modem/router and even then you still won't get what you're paying for. They inflate that number as a possibility.

starstar_borderstar_borderstar_borderstar_border

Vanessa Call

November 9th, 2017 Lehi, UT DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Unfortunately, this was a bad experience overall. I have not used Comcast Xfinity for about 2.5 years because I feel the service was so horrible - both towards me as a customer and the actual internet. The internet service constantly went out, and I had to reset the whole system in order to get it to work again. That is fine if it's something that needs to be done monthly or periodically, but every few days is too much. Additionally, I set up my automatic bill pay multiple times, and each time received a confirmation that it was set up. I did not receive paper bills, but was set up electronically, and each month would see the bill come through, knowing that it would remove from my account on the due date. Yet every three months, I would receive a shut-off warning for lack of payment. I'd go back to check that indeed, I had never been charged each month, even though I had confirmation that the bill pay had been set up. Each time I called customer service to get it sorted out, they all treated me like I had not set up the bill pay correctly, so that is why it did not work. When I provided the email confirmation, proving that it indeed was set up correctly, there was always other excuses as to why it was my fault it didn't work - my card had expired (it didn't), my bank had declined payment (they did not), etc. As soon as possible, I cancelled the service and found a local provider that provides a better service, at a better rate, and is happy to help with any questions or concerns (which has only happened twice in the last 2.5 years vs every month). Sadly (yet not surprisingly) I have zero desire to ever work with Comcast again, for any services.

starstarstarstarstar_border

Kent Jensen

November 8th, 2017 Newberg, OR DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Good reliable service. Not many problems, but if you have a problem, troubleshooting is a little hard.

starstarstarstar_borderstar_border

Derek Heiner

November 6th, 2017 Centerville, UT DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I've been using Xfinity internet for a couple of months now and most of the time it runs really well, other times it will randomly go out for no reason. I feel like I'm spending too much for fast internet for it to go out for no reason.

starstarstarstarstar

Dale Zollinger

November 6th, 2017 Kaysville, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Have a great selection of services. Hate the rate increases.

starstarstarstarstar

Connie Mayer

November 2nd, 2017 South Jordan, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Comcast is very efficient. Whenever we call, they come really quick. They have competitive pricing too. We have our landlines and internet and TV from them, so we really like them.

starstarstar_borderstar_borderstar_border

Stevie

November 1st, 2017 American Fork, UT DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

My children tell me it's the worst service we have ever had. They can't get internet on their phones or x-box in the basement right under the modem. Yes, we tried an extender. Very frustrating since we switched from a reliable, good company to Xfinity because they claim to be the fastest. Unless you live in a 10x10 foot house, it does not perform. And they have to run ugly cables all through your house. Not worth it, stick with phone line internet!

starstarstarstarstar

Linda Jensen

October 31st, 2017 Newberg, OR DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

We have had Comcast Internet for many years and are very happy with their service. We have not had any other servicer, so have nothing to compare it with. Only complaint about Comcast is that they are a big company and if you have any problems it's very difficult to get a hold of someone. And I also feel they cost is higher than it needs to be.

starstar_borderstar_borderstar_borderstar_border

Lindsey Andersen

October 30th, 2017 Provo, UT DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

The customer service is awful - I have been messed over several times, and it is difficult to speak with someone who actually knows exactly what the problem is and how to fix it. I have been flat-out lied to by their reps saying I could return to my original plan when I had to up it for ONE MONTH. Then, I couldn't return to it and had to pay MORE. The coverage is sometimes spotty. The only thing I love about Xfinity Internet is the fact that there are hotspots for free all over. They are the only provider in my area, so I have to go with them, but they have some of the worst customer service I've ever experienced.

starstarstarstarstar_border

Pete

October 27th, 2017 Centerville, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I've been using Xfinity for about a year now and it has been good so far. There are times where the internet slows way down, but it usually only lasts for about a minute or so. Other than that things have been really great.

starstar_borderstar_borderstar_borderstar_border

James Herrholz

October 27th, 2017 Sarasota, FL DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I have been with xfinity for over a year now and I haven't had any issues until a sales rep called my phone and convinced me to upgrade to a bundle package with the total price being $50 and change including taxes, fees and auto pay/eco pay. I made sure to continuously ask that that was the final price and she agreed that it was. I accepted the offer and awaited my first bill with my faster internet and packaged deal. It seemed like an awesome deal! But.. when I received the bill it was almost $20 dollars higher than previously quoted! I decided to call customer service only to be told that if I wanted to go back to my previous service of just the internet that I would actually be paying MORE than my current bundle!! Evidently there is nothing that they can do for me and they just lost my business. No wonder your average is 1.2 stars. You profit off of lies and deceit.

starstarstar_borderstar_borderstar_border

Hyrum

October 26th, 2017 Sandy, UT DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I feel like we pay too much for what we get. Don't like that it's a forced package through the apartment complex - especially the cable.

starstar_borderstar_borderstar_borderstar_border

Matthew Purtle

October 10th, 2017 Olathe, KS

I was duped into a technicality in a contract with Xfinity. I moved home after military service fully intending to bring along and use my Xfinity service, which I liked. When I arrived I was told Xfinity could not service my location, that my service would be terminated and backdated to the date I moved out and I would have a credit on my account. I was thrilled at that moment how smoothly the transition went and sad I had to lose Xfinity. I was in a temp rental at the time which only provided AT&T so I figured when I moved maybe I could get it back. Then a couple weeks later Xfinity direct debited my account for over $600! I called to find out it was an early termination fee. After further discussion a representative named Princess told me I had signed a contract stating if I moved out of their service area I would have to pay and I should have moved to an area that they serviced! My jaw dropped. I called my bank which is awesome and they said it was not right. They returned my money and started an investigation. A month later I thought all was good then I started getting letters and calls from collections to collect $560. I called Xfinity again only to speak to a lady who this time said that it was an invalid charge as I did not cancel but they could not provide me service. She stated the issue would be cleared from my account and she would notify collections that it was an invalid charge. Two weeks later collections is calling me again. Xfinity coming after me for $560! I called again and was sent to “the highest level” for over an hour of discussing. Relentless, they would not give up until the money was squeezed out of me. Given their multiple mistakes in telling me my account was cleared and even being told at one time I was getting a credit they decreased what I had to pay down to under $200. I was still not happy with that but I begrudgingly paid to protect my credit. I am now in a home that Xfinity services. You tell me, would you come back to them after that?

starstarstarstar_borderstar_border

Kory Staheli

June 12th, 2017

I have generally been pleased with Xfinity as our Internet provider. I am pleased with the speed but too often (more than once a day) I get the "no internet connection" message and have to take the time to reconnect. I'm almost always able to reconnect within a minute or two, but it's frustrating and time consuming.

starstarstarstarstar_border

Lindsay H.

June 12th, 2017 Draper, UT

In my experience, Comcast Internet has been fast and reliable. My roommates and I each have multiple devices on it and we've never had any major issues with it.

starstarstarstar_borderstar_border

Doyal Stewart

June 12th, 2017 Salt Lake City, UT

For a long time, and still is the case in a lot of places in Utah, the only internet options were Comcast and CenturyLink. Comcast was the better choice out of the two. Comcast offered higher internet that didn't cut out as often. They were a bit more expensive, but worth it. I no longer have Comcast however, and am happier with what I have now.

starstarstarstar_borderstar_border

Christopher Haueter

June 6th, 2017 Salt Lake City, UT

Comcast isn't the worst place to get internet but it sure isn't the best. Internet speeds are okay but at our house, you need to be pretty close to the router for it to be a good connection and then sometimes even then it can get bad, when more than 3 or 4 people are using the same internet. Costumer service is okay, they will fix stuff when they schedule it but getting a hold of the right branch of customer service is not an easy task.

starstarstarstar_borderstar_border

Maile Curtis

June 6th, 2017 Salt Lake City, UT

Expensive but fast. I had comcast for a few years now. Their customer service is great, never had a problem with them. The internet is super fast, however it's not the cheapest way to go.

starstarstarstarstar_border

Susan Stewart

June 6th, 2017 Salt Lake City, UT

I thought Comcast was pretty great, the internet seemed fast. We only needed our daughter a couple of times to fix the internet, so that was nice. I think the best an internet provider can do is make you forget that there is internet. When the speed is so fast, and you never have down time- you almost forget that internet is even involved at all. That's when you know you have good service, the kind that doesn't make you scream and tear your hair out.