Name: Comcast Xfinity Internet
Rating: 3.2

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Patrick Visalia, CA

I really do like xfinity Internet and telephone service. I have had them for about 2 years. I've only had about 3 outages the whole entire time but it didnt last very long.

3 years ago

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Nichaela Jimerson Detroit, MI

I love the internet speed but the bill is outrageous. I don't think prices are reasonable and they offer better deals to new customers instead of loyal ones

3 years ago

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MissHmong95 Utica, MI

It's not too bad, but during the middle of the night my wi-fi keeps getting disconnected and I don't like it. Since I game too it's not good for gaming consoles at all. It works good some days but not everyday.

3 years ago

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Kogan Powell West Valley City, UT

Xfinity has always provided a good connection and I rarely have to "reset my router" etc. Very professional and reliable service.

4 years ago

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Mia Tallahassee, FL

For the most part okay, never really had an issue until recently. Bought a day pass for internet, closed my laptop, then opened it back up and it exited me out after I already paid. I could not get back into my account.

4 years ago

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AJ & Maria Ferguson Riverton, UT

Poor company, poor customer service. We had agreed to have Xfinity be our internet provider. A new cable line had to be buried from the street to our home in order for that to take place. We had technicians come to our home to install the internet in our home 3 times and the outside line had still not been installed. Poor communication in their company. Two of the technicians suggested that they could just lay the cable over the lawn and driveway. Ridiculous. The third time we canceled and declined services. Two days later we got a message that our cable line had been buried. Ridiculous.

4 years ago

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Janie Dennis Tallahassee, FL

Xfinity has much better customer service than AT&T! AT&T's service might be faster but Xfinity is still good! They are cheaper as well!

4 years ago

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Adria Riverton, UT

We’ve tried all the other providers but have never found one as reliable as Comcast. Welove it and rather have any issues

4 years ago

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Holly Brown Metairie, LA

My first internet I have gotten myself for college, and one I still stand by. Thankful for the easy setup and the fact that it didn’t break the wallet.

4 years ago

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David T Ogden, UT

We had Xfinity and the connection was fine, but I didn't like that the rates went up and they were willing to offer better rates to new customers than their loyal customers.

4 years ago

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Lindsey Newman American Fork, UT

I think we get a fair price and I don't remember the last time we had an internet issue or had to call to get something fixed

4 years ago

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GS95ER Baytown, TX

Pricey, but most readily available. Haven't had many issues with speeds, but occasionally will get unexpected service interruptions. Having access to the hotspots around town is valuable, however.

4 years ago

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AmyConder22 South Jordan, UT

We have had comcast in the past and their service has been good however after their promotional period is over you are always paying so much. Now we don’t even have them as a choice.

4 years ago

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J M Rigby, ID

I’ve had it for 13 years. I don’t like it at the price goes up quite often every month every other month. Seems to work just fine. They don’t tell you what deals are the best they just let you spend money

4 years ago

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Ariyanna Pierre-Louis Tallahassee, FL

Xfinity has always been great with their customer service. I have experienced little to no problems with them. I also appreciate their variety of cable packages.

4 years ago

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Mickey Mangum Long Beach, MS

Absolutely the worst customer experience I've ever experienced. I was moved to a location that did not have Comcast service. I paid everything in full and canceled the service. I spoke directly to them and was assured I had pail all I needed to. Fast forward several months and I get a call from a bill collector saying that I was being sued for past due amount of $150 in cancellation fees. I had to formally dispute the situation and spent many hours on the phone getting it fixed. Terrible.

4 years ago

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Breannah Brooks Jacksonville, FL

My experience with xfinity WiFi is very good. It barely goes out and it is faster than any other WiFi I’ve had before.

4 years ago

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Nathan D. Warrendale, PA

Xfinity has a monopoly in the area I am in however the service has been reliable, I wish they offered cheaper options for having internet only instead of being forced into a bundled package with home phone and cable.

4 years ago

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Crystal Edwards Pleasant Grove, UT

We have had this service for over 4 years. It has provided stable and reliable internet. We were just upgraded to a higher speed at no charge!

4 years ago

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Jen Clarks Summit, PA

Just got xfinity hooked up. Still getting used to it. Don’t like how it doesn’t have the same channels as DVT. Also, when watching tv, our volume gets really low and we cannot hear. Then it comes back up really loud. Tried to fix the audio but no luck.

4 years ago

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Amy Boren American Fork, UT

Connection within our home is fine. Every now and then we have problem with downloading movies on the tv that is related to the connection. Wish is was faster and more reliable.

4 years ago

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Don Boren American Fork, UT

The connection speed is always excellent. I didn't like their router because it didn't have enough outputs for hard-wire ethernet connections.

4 years ago

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Cynthia Carman American Fork, UT

Xfinity's overall service is pretty good, however there are some times when our internet becomes extremely slow and it sucks to have slow internet. Customer service has always been very helpful though.

4 years ago

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ave Pleasant Grove, UT

Its awesome I love that even if you don't have Exfinity TV you still get to pay for wifi and they're wifi is just about everywhere!

4 years ago

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Ron Durfey Pleasant Grove, UT

I have loved the service I get with Xfinity internet. However, the price of their service is expensive and they lock you into a contract that you can't get out of very easily. The service is awesome but the price is not.

4 years ago

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Breanne Stanko Logan, UT

Good coverage in our house. My parents had this for our internet provider. It worked really well when it was working. however it always stopped working and took forever get it up and powered again.

4 years ago

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Megan trauba Draper, UT

We use Xfinity for the WiFi at our house and it works really well. It's super fast and works well for my phone and laptop.

4 years ago

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Braden Stanko Smithfield, UT

Great coverage in my home. Was able to reach all rooms. The WIFI worked really well. Had some problems with it not working at all but easy to reset!

4 years ago

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Tracy Hill Draper, UT

I thought this internet service provider was just alright. Sometimes our service was slow but sometimes it was great. It wasn't my favorite but the customer service was always helpful

4 years ago

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DJ Forest Grove, OR

Alright internet with terrible customer service. Internet so were always slower than advertised, and will an almost complete monopoly Xfinity had no incentive to improve performance in my area. Cancelling service was a chore and the company doesn't allow cancellation sooner than ten days before the desired end date (a restriction that regular utilities do not make)

4 years ago

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Trenton Prestwich Taylorsville, UT

The internet can get over loaded in my area and the repair man response times are slow. Process is normal but nothing is super impressive. My price per month increase without me knowing about it every couple years and I have to call and lower it

4 years ago

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Jeremy Balls Kaysville, UT

Once you get to a representative, they are knowledgeable and always able to help. The problem is getting through the automated phone system to the representative.

4 years ago

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Adam Hellewell Orem, UT

There are only two internet service providers in my area, and Comcast is the cheaper of the two, so that's pretty much the only reason I chose it. Service has been pretty reliable, but every little thing is an extra expense.

4 years ago

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Rosie Hansen Salt Lake City, UT

Have been a customer for a little over a decade and still paying a high bill for just wi-fi only. I've spoken to numerous customer service representatives and they always just give me the run around. Their connection is great, but the price for it is high, especially for just wi-fi.

4 years ago

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BLF Pleasant Grove, UT

We have Xfinity for our internet and it is the fastest and most reliable internet we have ever used. The download speeds are great and not a lot of lag time.

4 years ago

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Donna Evans American Fork, UT

I am glad to have internet in my home. There have been times the coverage has had a problem. Customer service seems always eager to help.

5 years ago

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marlene bennett Salt Lake City, UT

Ever since we switched our TV and internet to Comcast we have been more than satisfied with their State of the Art technology and high speed internet

5 years ago

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S Suguturaga Orem, UT

The company provides good prices and whenever there are concerns you can access a customer service rep online or over the phone and get issues resolved in a timely manner.

5 years ago

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Ryan H American Fork, UT

Do I have to give them 1 star? I had a horrific experience with Comcast Xfinity Business. Their salespeople are liars, their installation crew couldn't figure out how to set it up, leaving my business out of internet off and on for about my first month, the customer service is the worst I've ever dealt with, and their business contract is robbery, making it nearly impossible to exit a contract. I tried to exit but was threatened with $2500+ exit fees. The product(phones and internet) are actually pretty good but the rest of the business model is one to stay away from.

5 years ago

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Zack Salt Lake City, UT

I have Internet through Xfinity. When other providers couldn't provide, Xfinity came through with a fast and reliable internet for my home. The cost is great as well.

5 years ago

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Sunny Perry Springville, UT

Able to call directly to store and speak to an actual person. Answered my questions kindly and directly. Would recommend.

5 years ago

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Shayla Hankins Lehi, UT

Comcast has the fastest internet service with the best prices. Whenever I have a question customer service helps me in a fast and calm way.

5 years ago

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Steve McGarrett Alpine, UT

I have had Comcast for a while now, and unfortunately I have not had a good experience. While having great customer service, the actual product is pretty bad. Bad WiFi and internet speed

5 years ago

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Abigail scoville American Fork, UT

it is pretty pricey for internet that is quite slow, I was not disappointed at the beginning but gradually as time went on internet was slower and slower. I do not live in a rural area so I would expect better connection.

5 years ago Edited September 14, 2021

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Shawn American Fork, UT

I was with mixed with Comcast. Most the time it’s great that when it’s slow it’s awful! Gets bogged down slow way too much wish there was a good solution for Highland Utah.

5 years ago

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Sam Anders Orem, UT

I only have Xfinity because there aren't really any other options in my area. I have a few concerns with the service, but my main gripe with them is the data cap. I wasn't aware of this until I got a notification about surpassing this limit a few months into my service.

5 years ago

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Tate Tomlinson Pleasant Grove, UT

Comcast has good customer service and is good about trying to help over the phone and sending someone if the phone isn't enough.

5 years ago

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Haley Houtz Herriman, UT

We would highly recommend Xfinity! The whole interface of it is simple and the movie options are endless! Plus, the customer service is excellent!

5 years ago

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L. Fowler Pleasant Grove, UT

We have been pleased with the performance of our internet service with comcast. When there has ever been an issue they have been very helpful in resolving it quickly.

5 years ago

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Mel Shipton Salt Lake City, UT

Our only option for wireless internet in Utah. Since it's a monopoly we pay a steep fee for speed. I would sever ties forever, it's my husband who can't live without the internet to watch Netflix.

5 years ago