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Comcast Xfinity Internet

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7.2

Overall Score

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LAST UPDATED: March 27th, 2024

Comcast is a major force in the telecommunications industry because of its large service area and the sheer number of customers it has served. If you've ever researched internet packages, Comcast has likely come up.

The company's regular rates start at $49.95 per month. You can bundle TV, phone, and home security services with its internet.

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The Comcast Company has two major parts: Comcast Cable and NBC Universal. These two parts work together to bring all of the various types of media to homes across the United States.

Xfinity is a part of Comcast Cable and brings phone, TV service, home automation, and high-speed internet to customers. A variety of package options are available depending on the speeds and features accessible in your area.

Xfinity has a commitment to great service that is backed by a money-back guarantee.

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The Good

  • High Speeds
  • High Availability
  • Security
  • Xfinity Bundle Advantages
  • Contract-Free Option

High Speeds

Xfinity Internet offers some of the highest speeds in the industry. Its internet plans are organized by speed.

  • 25 Mbps (~$40 per month)
  • 100 Mbps (~$45 per month)
  • 200 Mbps (~$60 per month)
  • 300 Mbps (~$70 per month)
  • 600 Mbps (~$80 per month)
  • 1,000 Mbps (~$84.99– $90 per month)
  • 2,000 Mbps (~$299.95 per month)

Keep in mind that this pricing information is only for the first 12 months and the pricing will depend on your location and contract length. Some plans may not be available in some areas. These prices can change depending on your timing.

Equipment, installation, and activation fees also apply in some cases—more on that below.

High Availability

Since Xfinity is a large entity in the ISP industry, it covers a huge area across the United States: it's available in 39 states. With that large area coverage comes a lot of variation in upload speeds and download speeds available to you.

Xfinity doesn't have solid available speeds until it conducts a speed test for a specific address. This can be an obstacle if you're looking at internet options but aren't certain about your future zip code.

But, it's also a benefit because customers don't have to pay a fee for a certain speed package unavailable in their area. The price for an internet plan depends on the internet speed that's available; you won't overpay for Mbps that you're not receiving in your location.

When choosing a speed, you should consider whether multiple devices will access the internet. Xfinity provides general package information to give you an idea of what you might pay for certain areas.

Security

Along with quick internet speeds for reasonable prices, Xfinity also promises internet security.

Xfinity has partnered with Norton Antivirus to bring their customers online protection. These security measures are easily downloaded onto any computer or device once you've chosen your package.

The cost of this software is included in the monthly Xfinity bill. There is no additional charge for this security service.

Free security is a big bonus that could keep you safe from theft and viruses.

Bundling Advantages

Like many other internet service providers, Xfinity offers additional services, like cable, in addition to its high-speed internet. 

But if you think cable is antiquated, that's not your only bundling option with Xfinity. Xfinity has the option for customers to stream hundreds of channels and videos to view in their own homes through Xfinity TV service, the Xfinity Stream app, Xfinity Instant TV, or Xfinity Cable TV. 

Xfinity packages offer the customer more than one of these services. If you choose to add on more services through Xfinity, they're typically bundled at a lower price. This is a huge benefit if you're hunting for several new services, but it's a downside if you're not. 

If you strictly want internet service, you might be missing out on some promotions and better deals.

Contract-Free Option

If you don't plan on staying with Xfinity, or if you plan on moving shortly, you can choose an Xfinity plan with no contract. Customers who choose this option will pay a higher monthly rate, but this is a convenient choice for those who dislike being locked into a contract that may raise rates.

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The Bad

  • Data Limits
  • Fees
  • State Coverage

Data Limits

Xfinity does not offer unlimited data. It has implemented data limits. Some of these data caps are as high as 1 TB. 

Xfinity also requires a one- to two-year contract on many of its packages. Some other internet service providers do not have data limits or require contracts, so if you're wary of committing to an ISP long-term, so this may offputting.

Fees

Xfinity's service has a few costs that customers consider hidden fees. While these aren't technically "hidden fees" because they are mentioned in Xfinity's contracts, users sometimes see them as abrupt and unfair:

  • Installation fee. This can be negotiable, but technicians typically charge a $60.00 fee to install Xfinity. Customers can opt for a do-it-yourself kit for a cheaper cost.
  • Reactivation fee. If a customer temporarily turns off their service, Xfinity charges a small reactivation fee.
  • Equipment fee. If you choose to rent Xfinity gateway, the provider's 2-in-1 modem/router, you'll pay a monthly rental price. Customers looking to lower their bill should purchase their own compatible equipment upfront.
  • Xfinity TV fees. Xfinity charges several fees for add-on TV service, including premium channels and DVR.
  • Late payment fee. Xfinity will charge an add-on of $10.00 if a customer pays their bill late.
  • Early termination fee. Xfinity Internet offers customers a 1-year contract where their price is locked in for that year. However, if the customer needs to end the contract early, they are subject to an early termination fee.

You might also see fees such as a Broadcast TV fee, Federal Universal Service Fund (FUSF) fee, Regional Sports Network fee, Rental fee, and more. Check your specific Xfinity package, and be aware that many rates are negotiable.

State Coverage

While Xfinity is available in 39 states, some of its competitors are available in all 50. These variables can be a disadvantage and a reason that customers search for other internet service providers for their needs.

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The Bottom Line

If you're looking at a few different internet service providers, it can be frustrating to figure out what type of package you can get in your area and how much you'll have to pay. Xfinity requires a contract, has data limits, and isn't available in all 50 states.

However, customers who choose Xfinity Internet will enjoy a host of benefits and features like Norton Antivirus software, access to hotspots across the country, and a money-back guarantee. We recommend checking out Xfinity's services to see if they are a good fit for you. 

Be sure you understand the terms of your internet service agreement and whether there are additional fees, like an installation fee or surcharges for a modem and router.

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3.2

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1,923 Reviews

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30%

4 grade

22%

3 grade

18%

2 grade

10%

1 grade

21%

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Erika Fox

I hear a lot of negative press on Xfinity - I personally have never had an outage or issue requiring customer service. Despite being in a area with spotty cell coverage my Internet is always available

3 days ago

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Aaron Smith

In my opinion, the service is great, if you pay for the highest speed available. Not the best deals on monthly prices and still have to reboot the system at times to get the best service.

1 week ago

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Larry Feinstein

this is the best and fastest service in our area. We have had over the last 10 years virtually no outages with Xfinity internet. We use our own router (saves us $15 month from leasing with Xfinity) which works seamlessly with our service.

1 month ago

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BWeller

Had to cancel service due to moving and they did not provide service in the new town we were moving to. They wanted to charge hundreds of dollars for cancelling due to not being able to have service but they also never had any intention of providing service in the town we moved to.

2 days ago

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Patty Chrisawn

poor customer service if you are moving. each tech says something different. so if you plan on moving, go to another provider. Charges for service early termination even if Xfinity does NOT have service in the new area. ... NOT fair to the customer.

1 week ago

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Janessa P Logan, UT

I appreciate that Xfinity allowed us to have a discount for starting with them. The customer service has been above average but not quite top customer service. (They try and sell you on so much more every call and it gets frustrating when you want to have a "quick" customer service call). The internet service provided so far has been almost flawless and we don't even have the best internet through them. I have been impressed with that.

1 month ago

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Brittney Anderson-Martinez Austin, TX

The internet is reliable and quick. Easy to pay online and able to do recurring payments for ease. The customer service is not great, hard to get anyone to talk outside of a script so it can be very frustrating to communicate.

1 month ago

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Misha

I used Comcast Xfinity for a few years and had no complaints. The internet service and customer service were exceptional and consistent. The company was always responsive to my requests and concerns.

1 month ago

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tammy merriweather Indianapolis, IN

I have had Xfinity Internet service for over 10 years. Previously, I had other companies including dish. I have found Xfinity Internet service to be very real liable. Since I work from home, I need a really good provider and Xfinity has done this.

2 months ago

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Jennifer Vallejos Albuquerque, NM

What can I say I absolutely love this company they are amazing people and awesome company I would recommend them to anyone and everyone. I have my cell service with them as well as high speed internet and cable service. My one and only problem with them is that they are not currently available in remote areas of my State and I am moving to a smaller town in my state. So if they can see to maybe moving past Santa Fe then they would be perfect

3 months ago

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Arooj Naeem Washington, DC

My experience with Comcast has been a mixed bag. The internet speed is generally fast, and the Xfinity interface is user-friendly. However, there have been occasional service outages that disrupted my connectivity. Customer service responses varied, with some issues resolved efficiently while others required more effort. Despite the hiccups, the fast internet speed keeps me with Comcast.

3 months ago

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Mike J

Very happy with my recent service expereience. Since first self-installing my Xfinity cable modem, the service itself was quite unreliable, dropping every day, sometimes for hours on end without rhyme or reason. I am a former cable TV engineer and computer network architect, so I knew how to troubleshoot these kinds of things. Once I finally was able to coordinate a day that worked for me and an advacned Xfinity tech, he arrived, checked the service point on the pole in the backyard and determined that the incorrect ingress filter was in place on my line. After correcting that issue and running signal tests, everything cam eup strong, with great strength on 20 channels and my internet service has been reliable now for over two weeks. Thanks Xfinity for keeping me informed about the visit and checking in with me afterwards.

4 months ago

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Sharon Glass

Had this service and for a senior citizen, they were always raising their rates. Terrible customer service and if the service went out which in my area it did a lot you never received any credit!

1 week ago

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Joshua Aidan Dunn

The service is good when it works. However, there are unscheduled outages in my area at least a few times a month. As expensive as their service is, I wish it worked more consistently.

2 weeks ago

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Deneane Robbins

Well, I have been with them for at least 30 years. I just received a letter stating my bill will he rising. RISING I'm not sure how much more they can suck out if me. I have internet, security, cameras and cable and pay 328.00 a month. That is already bending me over as it is. I am searching for a new carrier. Make it make sense that they are not making enough money they have to raise our billing. I am so not paying these ridiculous prices any longer. My internet cuts off and is slow I mean really slow.

2 months ago

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Gina Gomes Taunton, MA

My Internet is always on. Rare outages that don't last more than an hour or so during a major storm. None of which have occurred in the past 12 months !

1 month ago

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Amani Patel York, PA

Has been a reliable service for many years, but recently, there have been some delays in the internet service. The problem has continued for the past several months. The delays are not significant, but noticeable when streaming services.

1 month ago

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Janet Mitchell Anderson, IN

I do like Comcast they are a reliable company and I never have lost my internet connection while using Comcast/Xfinity. Their pricing is very good, they have been helpful to me.

2 months ago

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Mavris odunayo

When it comes to streaming on the internet without any breakdown or stuck in one place I will highly rate comcast xfinity internet for that everything about them is absolutely perfect

2 months ago

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Edgar Hornsby Eupora, MS

my first impression of comcast internet hasnot changed from my first installation of service.They have been improving there service,and products in a way thats very helpful to their customers.every one of their customer service reps I have encountered are professional

2 months ago

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Robert Columbus, OH

Comcast has a good selection of movies and Series. I have been a customer of Comcast for almost 15 years. They have constant rate increases and change their internet choices from free programs to pay without any reason or previous notice. I am locked into service bundles I do not want or need. It is very difficult to get live help over the phone and usually there are very long wait times. Technical home support is inconsistent: Some techs are excellent and one just walked off the job when he could not solve the problem. When I reported the incident to Comcast they did nothing. Despite my long relationship with them they have moderate Customer Care and are unyielding about adding additional perks or lowering prices.

2 months ago

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Sudan Homeowner Martinez, CA

Service with Comcast is very good. Only a few times service goes out and not for long. We have had Comcast since 2016 and I especially like internet speed (we get the fastest). The only thing is the expense - $250 a month is a bit much which is why I rated it at a 4 star.

2 months ago

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Love people Alexander Kent, WA

My internet through this company has proven to be the right choice, have had many problems and the couple I ‘ve had were fixed in minutes! I only recommend companies that are reliable, so that being said! This is one to go with , for internet service.

3 months ago

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C. Ward Lutherville-Timonium, MD

Best prices and promotions. Gotta pay attention to when your contract is up because the promo prices will change drastically. However they will honor your request for promotional pricing , must set calendar to be reminded due to promotions lasting two years

3 months ago

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Chance Tyler

We use Comcast internet at the hotel I manage. All internet providers have some outages, but Comcast has fewer than the last two companies we use. i can only review their business service, but their techs are good and come out in a reasonable amount of time. I don't like their phone tree. Sometimes it takes me to the wrong person and hold times are annoying, though comparable to other providers and MUCH BETTER than AT&T was. They do have a good website that can be used instead. The cost per month I reported may not be accurate, we have several accounts and they are bundled with cable and phone.

4 months ago

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Teresa Combis Seattle, WA

The latest upgrades have been great for our family! We have over 12 devices using the WiFi at the same time and it never lags! 😊 When you need you can access customer service in several different ways, they are always helpful! I was in the middle of a call and lost connection, the customer service agent I was speaking with called me back. That made me happy to speak with the same person that was helping me out and that he cared enough to call me back. 😊

4 months ago

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Striker 2009 El Paso, TX

I have been a costumer of Comcast for over 20 years. Their technology has been evolving for the best. I have the most comprehensive packet and it serves its purpose. Their costumer service is excellent. Anytime I have an issue with the service, I don't hesitate to call them and get amazing service. I only wish that they could bring fiber optic internet in my neighborhood. Other than that, I do not have an issue with Comcast. Also, better pricing for low income people.

4 months ago

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Chrome Arvada, CO

We have had Infinity (Comcast) on an I must say off for years. I must say that anytime I had no service a portion was taken off the bill, which I do feel is great. Outages will happen, upgrades will also take place, all things that will happen with this sort of service. Having worked in this field, and being technology based, it is always changing and ever upgrading to offer the customers even more or faster service. The internet side of things, I dont think that can be topped, I have had nothing but great service all the way around, although it is costly, it is worth it.

5 months ago

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Chris Carima Leominster, MA

This is by far the WORST tv, internet and phone service I have ever had. I had it for 2 hours when the internet and tv were not working properly, Try to get a tech back, good luck, you cant. Try to even contact them, doesnt happen. They like AI. Finally Some guy on the phone who doesnt speak english well at all talking to me from a party. he tried to blame my plug. The phone service, there was none. even worse that TMobile. I had the service for 6 weeks and got rid of it. Now it is impossible to contact them to get my REFUND. BUYER BEWARE DO NOT GET XFINITY IN YOUR HOME.

2 months ago

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Aleah Cawthon

This company has a monopoly on my area and the service is crappy!!! I don’t have access to unlimited deals due to my area even though it’s advertised for my area. They slow down your service if you’re a day late with your payment. I feel I have no options . To top it all off they are extremely expensive!!!!!!

1 month ago

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Jana Lozovanu

I had home security and internet with Comcast. I cancelled my service with them because the alarm would go on at the house each 1 min for no reason and they couldn't fix that without me being at home. I was traveling. Their system acts up each time after a power shortage and would beep each 15-30 min or so for days. Each time a call to Xfinity was necessary to reset the system on their end. This was time consuming, of course, as you have to get through their annoying automatic system to even get to a human. The internet bill went to $89 and EZFiber was at $50 for the same GB so I canceled the internet with them too. Upon service cancelations I asked if I need to return their home security screen and make sure their system shows the modem was mine and I don't have to return it. The agent said I don't have to return anything, I am all set. 2 months later automatic voicemail drops start coming each day asking to return their equipment. I called them to ask what equipment, the agent said he doesn't see on my account any equipment to return. I specifically asked about the screen, he said no. And that happened 3 times, as the automatic voicemail drops continued to come, despite the fact 3 different agents said they don't see any equipment to be returned. I remembered they did send me something for the TV, a while back, maybe 3-4 years ago. I never used and I never friking asked for it. I don't watch TV at all. I looked for it, found it and went to a store to return it. Assumed that was the reason of the automatic phone calls asking to return their equipment. I asked if they see any other equipment I have to return. The answer was no again. Automatic voicemail drops, reminding me to return their equipment. I called again, was told to ignore the, the agent can't update the system but there is nothing to return. Which did not make a lot of sense to me but he said it might take time to update their system. Well now I got a $330 bill in the mail and can't get pass the automatic system to talk with an representative, through the phone number they have on the billing page. It's incredible their agents can't see in the system things that the AI does and I feel I am being harassed. I hope the bill doesn't go to a collection agency and ruins my credit. This is why I kept on calling them back to ask if and what I need to return.

3 months ago

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DocBWI Chicago, IL

I’ve been with XFinity for more than 20 years. In general, the service has been acceptable. Alot of disruption in service as they converted us to fiberoptics. There customer service at my XFinity store is abisimal, costing them at least one star.

2 months ago

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Satoria MoonGoddess

Very expensive and I had to spend an additional 200 dollars on pods so my internet service would work. I returned my equipment after being with them 20 years. Even when moving I paid via a collaboration with consumers. They never communicated in their system and knock on my door to confiscate my equipment even though I paid my bill on time and never late.

2 months ago Edited January 19, 2024

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Mark Place Brighton, MI

Reliability had been an issue in the past, but has greatly improved over the past year. I work from home and pay extra for a high speed connection. I regularly see download speeds in excess of 900 Mbps, despite the fact that I only pay for 800.

3 months ago

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mockybal Santa Cruz, CA

Have used COMCAST FOR MANY YEARS, WHEN I was out of cash, they helped me with low payment/no payment, until I could afford their services again. Thank you a million times over.

3 months ago

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Albert Laser

Good internet and phone service. Good customer service

4 days ago

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Jennifer Costa

Plans are a bit high in price but service is good in my area.

6 days ago

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Debra Fort Lauderdale, FL

I have for many years used Xfinity/Comcast for my TV and Wi-Fi service. I recently switched over from AT&T for my cell phone service and I’m saving a bit of money and my reception is actually better. I will always use this company and appreciate it.

4 months ago

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David Hall Salt Lake City, UT

I have greatly liked my service from Xfinity. I also like how easy it is to go into a store and get help. Their website is easy to use. I get text notifications when there are outages. Everything is great. It is a little expensive though.

4 months ago

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Alex Gardner

I like their speed and convenience. When their signal is consistent then it creates a great home internet experience. If there is a problem with their service they are pretty prompt in trying to correct it. Their technicians don’t have very much patience and don’t like to listen to the homeowner as to what is going on. It took us 5 visits to fix our intermittent internet connection issue. Their equipment they offer is ok. It’s better to bring your own equipment.

4 months ago

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Chase Victorson Yonkers, NY

Comcast Xfinity is a popular and widely available internet service provider that offers a comprehensive range of plans to suit different needs. With their extensive coverage, customers can enjoy reliable and high-speed internet connectivity. Xfinity also offers a variety of additional services, including cable TV and home phone, allowing customers to bundle their services for convenience and potential cost savings. However, some customers have reported inconsistent customer service experiences and occasional price increases after the promotional period ends, which can be frustrating. Despite these downsides, Comcast Xfinity remains a viable option for those seeking fast and reliable internet service.

10 months ago

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Shaun Combs Kennett Square, PA

Has been a reliable provider over the past 6 years I have been with them. My only complaint is their high prices.

2 weeks ago

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Michael Blitz Hicksville, NY

We have comcast Xfinity at our FL condo. Lots and lots of outages, very hard to get customer service on the phone (typical wait is more than 40 minutes), equipment seems to fail almost every year.

1 month ago

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Keith LeMoine Groton, CT

Terrible service, unreliable. We would completely lose service 1 to 2 times daily and the strength would waive up and down constantly. Everyone in our town and surrounding towns experienced the same issues. By the way we had the highest pay offered and it didn't make it better at all. Very expensive for terrible service.

2 months ago

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Linda Selzer Boston, MA

I am not giving them one star for their actual service, but more for their customer service. From what I have heard Comcast is trying to make it even more difficult for customers to reach a real person. I spent a half hour going round, and round, with the robotic voice before I actually got someone and the robotic voice did not understand or have an answer to my question. As a result of this experience, I have been calling around to other companies because I would like to switch from Xfinity.

2 months ago

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Cattone5 Fort Wayne, IN

We were in a bind and kids attend online school. We paid about 600 to turn service on and it was on for one day before they turned it off and told us they would turn it on if we paid an additional 500 (equipment included). We're poverty level. It was a bill I had but my husband had to pay it if we wanted service. Yeah I said poverty but not that low where we recieve foodstamps. That was grocery money for a month. Store here is ran by pedos and preps.

3 months ago

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Audrey Smith Powder Springs, GA

I'm trying so hard to find a better provider. Xfinity crashes so much in my neighborhood, and we are not at all rural. I feel like there is always something and, for a person that is self employed and using the system a lot, it is most annoying.

3 months ago

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David Frankfurt am Main, HE

I have used Xfinity hi speed internet for several years. It's pretty reliable, although about once a month I would lose connection and have to reset the modem. This happened pretty regularly. The good thing is that download speeds are very good

6 months ago

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Allen Carlson Lehi, UT

Xfinity has been great. I very rarely notice any interruptions in connection when trying to stream or use the internet at my house. The speeds have been good for the price. I wish TV options were cheaper for tying to get sports packages. The package isn't that expensive, but then you have to pay two other separate fees.

7 months ago

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Selene Burke

No choice. This company Comcast/Xfinity, Big political lobby. They own Cape Cod. This month alone almost everyone I ask says they all have the same issue as me. Constant outrages. All day and all night. The interruptions are ridiculous. I used all my cell data the first week of the month Jully 2023. Tons of propaganda on internet searches about how great this company is. If you lose a day of service due to an outage. You have to call for a credit which usually is a few dollars off your bill. Literally a few like under 5. After paying hundreds per month. Here is $2.00 for your inconvenience. Essentially it's not a reliable service on Cape Cod. You have NO choice. Great deals for new customers. When that deal expires hold on to your hat. If you are on a fixed income you can get a discount. Disabled on food stamps. It's now considered a utility. One catch as always. It is 30.00 discount. For existing customers. New customers can get 100mbps for 10.00. This law, rule or provision went into effect when Covid started to simmer down. Somehow the company was able to use this loop hole that the affordable internet was only for new customers. Has anyone questioned them on this catch. It's super shady. They are the only company available in many areas. So if you are Disabled/fixed income recipients you still need to give Comcast/Xfinity more than 1/8 of your income if you don't want to live in a cave. Really can't say enough about shady,greedy monopolies. My best advice ask your elected officials to stop taking money from this company and support their constituents for a change. And hey while you are at it. Stop the insider trading. I have supposed 200mbps per months. More lime dial up at times. This summer worse then dial up.

8 months ago